SESSION
PLAN
I. OBJECTIVES
A. Content Standard
B. Performance Standard
C. Learning Competencies
School:
GOV. JUANITO REYES REMULLA SHS
Grade Level:
12
Teacher:
MYRA D. RETUERMA
Learning Area:
FRONT OFFICE SERVICE NC II
Time:
SEPTEMBER 05 - 09,2022
Quarter:
1st Quarter
Unit of Competency:
RECEIVE AND PROCESS RESERVATIONS
Module Title:
Receive reservation request
07:55 – 8:45 AM/9:00 – 9:55 AM
Receiving and processing reservations
Independently receives and processes reservations
LO1. Receive reservation request
1.1. determine for and advise customer of the availability of the reservation
1.2. offer alternatives, including waitlist options, if requested booking is not available
1.3. respond to inquiries regarding rates and other product features according to established procedures
II. LEARNING ACTIVITIES
This unit of competency deals with the skills, knowledge and attitude required to receive and process reservations for a tourism or hospitality
product or service offered for sale through agents or direct to the consumer.
oduction
LO 1. Receive reservation request
Assessment Criteria:
1. Direct observation of the candidate using reservations systems, including the ability to process different types of reservations confirm bookings, and
update or reservations.
2 Oral questioning or interview to test knowledge of the principles which underpin reservations procedures and the relationships among the different
operating departments of the establishment.
3 Third-party workplace reports of on-the-job performance by the candidate, which may include destinations, products, quotations, ticketing, reservations
documentation, booking data, and special guest requirements.
4 Demonstration/role play on handling guest inquiries and special requests, confirming reservations, and offering alternatives when requested booking is not
available
Learning Content
4. Reservation: key terms
Methods
Self-Paced
Instruction
5. Different types of
reservations
Lecture/Discussion
6. Reservation inquiries
and their distribution
channels
Video Presentation
7. The process of taking
group reservations
8. Group reservation
issues
Demonstration
Presentation
Trainees read
Information Sheet on
Receiving and
processing reservations
in accordance to
enterprise policies and
procedure.
Trainer gives lecture
using power point
presentation
Trainer plays video and
discusses about the
video
Trainer demonstrates on
Receiving reservation
requests
Practice
Trainees answer SelfCheck
Trainees listen to lecture,
watch power
point presentation, and
participate discussion
Trainees watch the video,
participate in discussion,
and ask question
Trainees perform Task
Sheet
Feedback
Trainees
compare
answers to
Answer Key
Resources
CBLM on
Housekeeping NC II
Laptop computer,
power
Trainer leads the
Point and video clip
discussion and
answer
questions of
trainees
Trainer
responds to
questions of
trainees
Trainer
evaluates
performance of
trainees using
Performance
Criteria Check
list
Time
2 HRS
sessmen
Assessment Plan
1. Self-checks
 Written Examination
 Answer Key
2. Practical Application/Performance Test
 Task Sheets
 Job Sheet
 Performance Criteria
3. Direct Observation
Oral Questioning
4. Interview
5. Feedback/Evaluation
Checked by:
Inspected by:
Prepared by:
MYRA D. RETUERMA
TVET Trainer/Subject Teacher
MELYN V. BARCELON
Subject Group Head - TVL
MA. LUISA F. CANDELARIA
Principal II