Quarter 4- Module 1
Interpersonal Communication: Employ variety of
Strategies for Effective Interpersonal Communication
for Interview
Learning Targets
This is self-instructional learner module in English 7. All activities
provided in the lesson will help you learn and understand: Interpersonal
Communication: employ a variety of strategies for effective interpersonal
communication for interview.
After going through this self-learning module, you are expected to:
1. Distinguish the different types of interpersonal communication;
2. Apply a variety of strategies for effective interpersonal communication
for interview
TASK 4.1: WHAT I KNOW
Directions: Choose the letter of the best answer.
1. It is the process by which people exchange information, feelings,
and meaning through verbal and non-verbal messages.
A. Interpersonal Communication
B. Oral Communication
C. Spoken Language
D. Written Language
2. It involves speaking, from the words you choose to your tone of voice
when you say them.
A. Interpersonal Communication
B. Oral Communication
C. Written Communication
D. Non-Verbal
3. It includes words and symbols (e.g., emoji’s and punctuations) that
are typed or marked with a pen, pencil or other writing instrument.
A. Interpersonal Communication
B. Written Communication
C. Non-Verbal Communication
D. Listening
4. It includes any communication that does not use words: hand
gestures, eye contact, facial expressions, body posture, clothing and
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even the objects on your desk are conveying a message to your
audience.
A. Oral Communication
B. Written Communication
C. Non-Verbal Communication
D. Listening
5. It is the most fundamental component of interpersonal
communication skills.
A. Oral Communication
B. Written Communication
C. Non-Verbal Communication
D. Listening
TASK 4.2: WHAT’S NEW?
Ms. Baltazar: Hello, Good afterternoon! Ms. Alcantara: Hi, Who’s this?
Ms. Baltazar: Hello This Ms. Baltazar from S2Love Company, May I speak to Ms. Sola Alcantara
please.
Ms: Alcantara: Hi This is Sola Alcantara
Ms. Baltazar: I am just wondering If you have few minutes of your time to talk about the position you
are applying for.
Mr. Alcantara: Sure.
Ms. Baltazar: How did you prepare yourself for this interview? Ms. Alcantara: I had a short prayer
before answering this call.
Ms. Baltazar: I see. I think you are ready. Can you tell me something about your last job?
Questions:
1.
Who are the people in the conversation?
2.
What do you think was the conversation about?
3.
What did Ms. Alcantara feel about the conversation?
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Interpersonal
Communication
The conversation is an example of an initial phone interview. The interviewer
was Ms. Baltazar and the applicant was Ms. Alcantara. The applicant was prepared ahead
about how to deliver answers to difficult questions. In addition, the applicant didn’t forget to
have a short prayer before answering the initial phone interview even she felt a bit nervous.
Today, we are going to discuss a variety of strategies for effective interpersonal
communication for interview.
Discussion Modelling
Interpersonal Communication is the
process of exchanging information, ideas
and feelings between two or more people
through verbal or non-verbal methods
.
Image1www.google.com/search
Oral Communication
Oral Communication is anything
involving speaking, from the words
you choose to your tone of voice
when
you
say
them.
Oral
communication is vital to your work
and can even make you more
likeable.
Examples of oral communication
•
•
•
•
•
•
Public speaking
Phone calls
Audio messages
Podcasts
Radio interviews
Meetings
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Image2
http://www.regenmedia.co.uk/how- toimprove-your-podcast-interviewtechnique/
Strategies for Oral Communication
A.
Pay
Attention
to
IntonationIntonation, also known as pitch, means
the rising and falling of your voice. Read
the examples.
Example 1 I have been working as
school assistant for three years.
Example 2 What will be my working
schedule? As you notice in these
statements. Example 1 the voice falls at
the end of a statement to indicate that
you’re done talking. While example 2 it
rises at the end of a statement because
it is
a
question.
Image3http://linguisticlesson.blogspot.co
m/
B. Omit or reduce verbal fillers. -Verbal
fillers are vocalizations such as “um,” “uh,” “you
know” and “like.” They’re useful in that they help
others know that you’ve got more to say and
are just trying to find the words. When verbal
fillers are used too much, though, they can be
annoying for the listener.
Example: uhhhh…I feel so glad when uhmmm…a student writes a thank you
letter using the English language before going back to his/her country.
C.
Change
your
speaking
rate
depending on the situation. Speech rate
is how fast or slow you speak can have
an effect on the person you talk with.
Speaking fast is persuasive. They believe
on what you say. Speaking slowly, on the
other hand, could be seen as more kind.
Image 4 https://chatterfox.com/reduction-ofdid-you- how-to-speak-fast-english/
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Example: I have been working as an English as a Second Language
Teacher since 2010. I feel so glad when a student writes a thank you letter
using the English language before going back to his/her country. Try to
read the given example with different speech rate.
Written Communication
Written communication includes words and
symbols (e.g., emojis and punctuations)
that are typed or marked with a pen, pencil
or other writing instrument.
Examples of written communication
•
•
•
•
•
•
•
•
Email
Text messages
Reports
Proposals
Job descriptions
Performance evaluations
Grammar
PowerPoints
Strategies for Written Communication
A. Enhance written messages with emojis
and GIFs. Emojis can be helpful when you try
to send the tone of your written message. It is
informal but a nice way of communicating. This is
especially true during casual conversations, such
as those between you and a work friend chatting on
Slack. Emojis and GIFs can add humor and
emotion.
B. Know written communication’s limitations.
Editing emails to get our words just right can also
make our communications clearer and more
concise.
Nonverbal Communication
Change your speaking rate depending on the situation. Speech rate is how fast or slow you
speak can have an effect on the person you talk with. Speaking fast is persuasive. They
believe on what you say. Speaking slowly, on the other hand, could be seen as more kind.
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Nonverbal
communication
includes
any communication that does not
use words: hand gestures and eye contact.
Image5
https://cubicleninjas.com/7-facts-about-nonverbal- communication
Examples of Nonverbal communication
•
•
•
•
•
Video
Clothing
Voice pitch
Facial expressions
Body postures
Image6
https://www.horizonsdrc.com/blog/nonverba
l- communication
Strategies for Nonverbal Communication
A. Use that firm handshake. An initial handshake
can enhance the positive effects and reduce the
negative effects of a social interaction.
Image7https://www.insidehighered.com/advice
B. Avoid slouching. It is not only slouching bad for
your back, but it could also make you feel less
confident. Avoiding slouching could be a simple way
to communicate to yourself.
Image8 https://coachingforinspiration.com/body-language-mistakes/
C. Expressing our emotions through
facial expressions. It is a difficult way of
communication with others. We can say one
thing with our words, but express something
different through our facial expressions. You
agree about something verbally but your face
shows
that
you
don’t
like
it.
https://www.fingerprintforsuccess.com/blog/4-typesinterpersonal-communication
of-
3. Listening
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Listening is the most fundamental component of interpersonal
communication skills. Listening is not something that happens (that is
hearing), listening is an active process in which a conscious decision is
made to listen to and understand the messages of the speaker.
Strategies for Listening
A. Use Active Listening. Successful applicants use active listening
strategies and ask for clarification of a
question they don’t understand.
Active
listening is to clarify the interviewer’s intention
if you are not sure.
Example: “Does it mean I can start working
tomorrow?”
Image9
https://insights.dice.com/2019/10/31/tell-meabout-yourself-intervie
Practice empathy. It makes you a better
listener because, instead of listening to correct or
confront them, you’re listening to understand
them.
Example: I know you feel disappointed about it,
but I will do my best to work so hard. I promise
you won’t ever regret it.
Image 10https://macementer.com/
Feel free to make the video chat a phone
call instead. Listening becomes particularly
difficult when buffering video. If a poor
connection is making it difficult to listen
during your video call, ask them if you can
switch to a phone call instead during the
interview.
Example: “I am sorry I have unstable
connection at the moment, would you mind
I f I call your recruitment number?”
Guided Practice 1
A. Directions: Read the following situations. Choose the letter that best
describes the types of Interpersonal Communication in each situation.
Situation 1
After the applicant has a short prayer by himself. He does firm handshake
with the interviewer - not sticky or weak. He also avoids sweaty palms, so he
visits the restroom, wash his hands, then run them under cool water prior to the
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interview. What type of Interpersonal Communication is presented in situation 1?
A.
B.
C.
D.
Oral Communication
Written Communication
Non-Verbal Communication
Listening
Explanation: The answer is Letter C. Based on what we discussed
handshake is an example of Non-Verbal Communication
Situation 2
The applicant asked two questions for clarifications to the interviewer but
before she asked she had a short prayer silently. She asked on how the
performance will have a monetary incentive. Second, was the definition of
white collar jobs because the applicant was not familiar with it. What type
of Interpersonal Communication is presented in situation 2?
A. Oral Communication
B. Listening
C. Non-Verbal Communication
D. Written Communication
Explanation: The answer is Letter B. The applicant used Active listening to
clarify the interviewer’s questions.
Situation 3
The applicant was able to answer very well about the interviewer question
which was “Why are you the best person for this job?” The applicant displayed
confidence telling his success about his job experiences that made him
likeable by the interviewer. What type of Interpersonal Communication is
presented in situation 3?
A. Oral Communication
B. Written Communication
C. Non-Verbal Communication
D. Listening
Explanation: The answer is letter A. Oral Communication. The
applicant had a very good oral communication that made him likeable
to be hired.
TASK 4.3: WHAT’S MORE
A. Directions: True or False: Write T If the sentence is True and write F If
the sentence is False
1. Both hands on hips are example of non-verbal communication.
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2. Sending a text message is another way of communicating with
others through writing.
3.Oral communication is not a vital type of Interpersonal
Communication in applying for a job.
4. Using too much filler is enjoyable to the listeners.
5. It is better not to ask questions for something that needs clarifications.
B. Directions: Encircle
the
letter
of
the
correct Typesof
Interpersonal Communication in the given sentences.
1. Slouching is bad for your back, but it could also make you feel less
confident.
A. Oral Communication
C. Non Verbal Communication
B. Written Communication
D. Listening
2. Feel free to make the video chat but you can do a phone call If the
signal is unstable.
A. Oral Communication
C. Non Verbal Communication
B. Written Communication
D. Listening
3. The voice tone and voice pitch are as important as words when we talk
to someone.
A. Oral Communication
C. Non Verbal Communication
B. Written Communication
D. Listening
4. Editing e-mails to get our words just right can also make our
communications clearer and more concise
A. Oral Communication
C. Non Verbal Communication
B. Written Communication
D. Listening
5. Speaking fast is persuasive. On the other hand, speaking slowly
sound like being kind.
A. Oral Communication
C. Non Verbal Communication
B. Written Communication
D. Listening
There are four types of Interpersonal Communication; Oral Communication,
Verbal Communication, Nonverbal Communication and Listening. Engaging in a
variety of strategies for effective interpersonal communication can gain us jobs.
We may not understand God's big plan, but we should trust that He has one
for us. Everything in our lives happens that way for His reason. We have to put
our faith in God.
TASK 4.4: ASSESSMENT
Directions: Choose the letter of the correct answer.
1. Handshakes, eye contacts and facial expressions are examples of______.
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A. Oral Communication
B. Written Communication
C. Non- Verbal Communication
D. Listening
2. It is one of verbal communication strategies that focus on the rising and
falling of voice.
A. Voice Pitch
C. Speech Rate
B. Voice Quality
D Speech Volume
3. Which of the following statements make you a better listener?
A. You understand them.
C. You also share my story.
B. You sympathize with them.
D. You share my misgivings.
4. Which of the following non-verbal communication strategies enhance the
positive effects
and reduce the negative effects of a social interaction?
A. Use the firm handshake.
C. Expressing our emotions through
facial
expressions
B. Avoid slouching.
D. Body Language
5. It can be helpful when trying to convey the tone of your written message
especially during
casual conversation.
A. sending chat messages
C. writing email messages
B. sending emojis through chat
D. reading emails with expressions
References
Department of Education
Image1 www.google.com/search
Image2 http://www.regenmedia.co.uk/how-to-improve-your-podcast-interviewtechnique/ Image3http://linguisticlesson.blogspot.com/
Image 4 https://chatterfox.com/reduction-of-did-you-how-to-speak-fast-english/
Image5 https://cubicleninjas.com/7-facts-about-non-verbal-communication Image6
https://www.horizonsdrc.com/blog/nonverbal-communication
Image7https://www.insidehighered.com/advice
Image8 https://coachingforinspiration.com/body-language-mistakes/
Image 9 https://insights.dice.com/2019/10/31/tell-me-about-yourself-intervie
Image 10https://macementer.com/
https://www.fingerprintforsuccess.com/blog/4-types-of-interpersonal-communication
https://www.lwtech.edu/about/instruction/outcomes-assessment/docs/lwtechglobal- outcomes-communications-rubric.pdf
https:/www.lwtech.edu/about/instruction/outcomes-assessment/docs/lwtechglobal- outcomes-communications-rubric.pdf
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