Project Charter: Tabletop Menu Tablet Pilot
DATE: 2023.04.05
Project Summary
The purpose of this project is to launch a pilot project to test out the impact of
installing new tabletop menu tablets. The new menu tablets will allow Sauce and
Spoon to serve more guests in less time with quick, easy ordering options and will
also provide valuable data that will help Sauce & Spoon meet its business goals.
Project Goals
● Decrease our average table turn time at the bar from 80 minutes to 50 minutes
by end of quarter 2, resulting in decreased customer wait time
● Cut food waste by 25% by end of quarter 2, resulting in decreased food costs
● Increase average daily guest counts by 10% by end of quarter 2, resulting in
increased profits
● Increase appetizer sales by 15% by end of quarter 2, resulting in increased
profits
● Raise the average check total from $65 to $75 by end of quarter 2, resulting in
increased profits
● Increase coupon use by 10% by end of quarter 2, resulting in …
● Decrease customer satisfaction metric “delay in service” by 20% by end of
quarter 2, resulting in a satisfaction metric back to baseline
● Decrease time it takes for customer to receive orders by average of 10 min by
end of quarter 2, resulting in faster table turn time and increased customer
satisfaction
● Improve the satisfaction of the kitchen staff by X
Deliverables
● Purchased Tablet and package appropriate to Sauce and Spoon needs
● Completed installation of tablet hardware and software at North and Downtown
sites
● Completed Training Plan for staff on new tablets
● Completed roll out of new, tabletop menu tablets, pilot in the bar of North and
Downtown
● Decreased food waste (Get estimates on a goal of reducing food waste)
● Updated website
● Updated menus
Scope and Exclusion
In-Scope:
● Bar area tablet roll out at North and Downtown locations
● Training in use of tablets at North and Downtown locations
Out-of-Scope:
● Roll out at other 3 locations
● Any policy changes
Benefits & Costs
Benefits:
● Decreased customer wait time due to faster ordering and paying with tablets
● Decreased table turn time due to faster ordering and paying with tablets
● Decreased food costs due to waste decrease
● Increased profits due to increased sales
● Increased customer satisfaction due to tablet convenience and decreased wait
times
● Increased availability of metrics due to tablet roll out
Costs:
● Hardware and software implementation 30k
● Training Materials and Fees 10k
● Maintenance fees (tablets) 5k
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Updated web design and menu 5k
Other customization fees $550
Training time for staff
(Cost of advertising cook positions)
(2 part time line cooks)
Increased food costs due to increased business
Project Team
Project Sponsor: Deanna (Director of Operations)
Project Lead: Kay
Project Team:
❖ Deanna (Director of Operations)
❖ Gilly (General Manager, North)
❖ Alex (General Manager, Downtown)
❖ Seydou (Restaurant Consultant)
Additional Stakeholders:
❖
Appendix:
● company-wide OKRs
● Decrease our average table turn time vs decrease customer wait times
RESOLVED, using table turn
● FOH vs BOH staffing, hire 2 part time line cooks address additional BOH work,
monitor utilization of FOH and BOH for changes UNRESOLVED, waiting for
decision on hiring
● Policy change for Comp meals RESOLVED, will be handled on the operations
side
● Measure employee satisfaction UNRESOLVED, Peta and Carter will work on a
plan
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Future deliverables?
● Hire 2 part-time line cook positions to handle additional business
● A customer loyalty program
Benefits?
● Clear data points to track metrics
● help us keep up with the growing digital presence in the restaurant industry,
allowing us to provide customers with a familiar digital experience.
Metrics?
● despite an increase in sales, we have maintained a flat profit margin year-overyear
● initiative will be well-received by customers and help reduce errors and sunken
costs
Timeline?
● pilot these in April, I think measuring them through the end of June makes sense
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Email Exchange: Project Goals
Email Exchange: Sales Goal Details
Meeting: Decrease Guest Wait Time
Resources section.