NAZISH NAZ AZAM
Cell No. (0092) 332-217-2763
E-mail:azammrs@gmail.com
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SUMMARY
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Completed Masters in Business Administration in Human Resource
Have been working in Human Resource Department in Pakistan International Airlines
Experience in Industrial Relations, Policy & procedures, and Training and
development
Experience in Customer Services in Airblue Airlines
Proficient in Microsoft Words
EDUCATION
Masters in Business Administration
Iqra University, Gulshan Campus
Abid Town, Block-2, Gulshan-e-Iqbal, Karachi
Department of Management/ HR
Cumulative CGPA: 3.93
August 2019
Masters in Arts
University of Karachi, University Road, Karachi
Department of International Relations
Cumulative Division: Second
December 2010
RELATED INDUSTRY EXPERIENCE
Working with Pakistan International Airlines
February 2018 – present
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(2007-Present)
Sr. Officer HR Secretariat
Scheduling of Chief HR Officer
Follow up the tasks/to do list
Check E-mails/ ERP/ Digital Minute, update CHRO on daily basis
Preparing Presentation and reports
Interact with visitors, VIPs & high Profile guests
Coordinate with internal, external Customers & Management
Maintain and manage travel Plan
Assist in Interviews
Coordinate with regulatory departments, PCAA, NAB, Aviation Division & GOVT.
Audit
September 2015 - February 2018
HR Officer in HR I&CT
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HR Officer
Obtain approvals, IT employees tickets and Leave matters
Prepare case for employee’s retirement / disciplinary cases / final settlement
Audit history sheets
Employees joining, attendance, salary fixation
Handle employees requests, grievances, transfers, terminations
Coordinate with User Department plus HR Department
September 2015 – July 2011
July 2011 – February 2009
Passengers Services Supervisor
Passengers Service Assistant
After working a year at JIAP, transferred to Office of Manager Passenger Handling, Head
Office in same Pay group i.e. PG-III, Promoted as Passengers Handling Supervisor in PG-IV.
 Primary assignment was to deal with customer’s complaints,
 Contact complainants through Call, email or letter.
 Draft letter to respond to complaints and compliments& Minutes to seek
Management’s Approval for any compensation.
 Coordinate with All stations as they report to DGM Pax Handling.
 Compile network data of PHS on monthly basis on CPM (Corporate Progress
Meeting) on MS. Access.
 Work and update online CMS (Complaint Management System) on behalf of PHS.
 Generate reports from CPM regarding Excess Baggage earnings, Ground Feeding &
layover and Baggage Mishandling report etc.
 Handle Cases of Unauthorized Release of Excess Baggage, Specific Observations &
Mystery Shoppers Reports.
 Monitoring Staff check-in performance of Domestic Stations since Mar-2012 & set a
benchmark to evaluate staff performance.
 Assist Manager Quality & Training in MRM Presentations.
 Assisted Hajj Operations – 2010-2011.
 Answer Audit Queries and provide data.
 One-time assignment “Work station of PHS”
February 2009 -November 2007
Passenger Services Assistant
Worked at the Jinnah International Airport, Karachi in 12 hours Shift pattern & check-in
passengers on Sabre ACSI system.
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Greeting and assisting passengers
Check-in passengers at the airport from Senior Citizen counter, without baggage
counter, Curb counter, No-Show time stamp machine, Sublo-staff counter, waitlist,
group, supy crew, award plus and Business Class counters.
Handle delayed/cancelled flight passengers / their next or alternate flights / hotel
Perform duty at arrival / boarding / make announcement etc.
Air blue Airline PVT.LTD, JIAP, Karachi
November 2007 – August 2004
Customer Services Agent
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Worked at the Jinnah International Airport, Karachi in 12 hours Shift duties & Check-in
Passengers/ Boarding on InterAct& ED-NET system.
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In Airblue, all staff were trained for multiple tasks &responsibilities.
Check-in, issuing boarding cards / baggage tags as per airline policy.
Board the passengers to the aircraft, made announcements.
Meet / assist arrivals.
Prepare Trim / Load Sheet.
Prepare Loading advice& Instruct concerned staff to load as per loading advice
according to the holds/ loads.
Compile mandatory information from Operations for trim sheet.
Advise meal to flight kitchen as per passenger’s load.
Post flight work was also assigned by the station Manager.
Prepare Tax program, fill Log book, manage excess baggage earnings reports
&deposited to the concerned.
Prepare Passenger flight ticket or coupon, FIM & filing. Perform duty at Business
plus lounge called Blue-lounge.
SKILLS/ TECHNOLOGY
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Communication Skills
Analytical Skills
Multitasking Skills
Microsoft Office, especially Access& Excel.
InterAct, ED-Net, Sabre-ACSI, Sabre Sonic, Hit-it.
Complaint Management System (CMS),
Oracle- ERP
Lotus Notes
CERTIFICATES / LICENSE
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Basic Passengers Handling from Emirates Aviation College, Karachi-2006.
Basic Passenger Handling from Pakistan International Airline Training Center-2007,
3rd Position.
Dangerous Goods Regulations (DGR) Licensed- 2009 from PTC.
Crew Management Recourse from PTC.
Passenger’s courtesy course from PTC.
Mass & Balance, Trim/load Sheet License-2011 for Boeing-737,777, 747, AirbusA310& ATR from PTC.
Refresher of Mass & Balance-2012 from PTC.
Safety Management System
Junior Management Course
APPRECIATION / ACHIEVEMENTS
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Letter of Appreciation on completion of Work-Station for passenger handling from
Director Customer Services, PIA.
Shield for highest earning of Revenue in terms of Excess Baggage, Air blue.
Successfully completed the project of Performance Appraisal -2017
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Performed the task of Mystery shopper on PIA Flights
Made employee performance benchmarking program
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