1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 X X X X X X X X X D E B F H G A C set objectives allocate resources perform tasks supervise measure subordinates performance deal with crisis make decisions Company C Company B Comapny A CEO: broader aspect, long-term vision COO: manager day-to-day tasks Effective (the ability to achieve organisational goals) >< Efficient (the ability to achieve goals with minimum waste of resources) X Y X X Y X Y Y They are lazy and try to avoid work/ responsibility. To give people's psychological well-being. There are people who are unable to take on responsibility and be self disciplined. F (workers can only satisfy or disatisfy) F (Motivators) T T T F (not all company can be the best in the field) 1. labour relations 2. job security 3. wages 4. benefits 5. incentives 6. promotion 7. unskilled 8. jib rotation 9. corporate culture Lis 1. 40 years 2. detergent factory 3. 12-hour work-shifts 4. boring 5. set up small group meetings with the staff to find out what may motivated them and what things they do outside the work 6. some were entrepreneurs and some were involved in helping people suffering HIV. 7. reading books, playing soccer ball 8. managers need to find out about staff and have to be creative when coming up with ideas for motivating people Hierarchy or chain of command Function Autonomous Line authority To report to To delegate Delegate -- responsibilities Give -- instructions Make -- decisions Motivate -- staff Take -- priority 1. production 2. marketing 3. finance 4. production 5. finance 6. marketing 7. marketing 8. finance 9. production 10. finance 11. production 12. finance 1. the people he is going to work with, basic security of supporting his family and whether the job is interesting. 2. they will form you and you will learn what is the best practices in the sector. 3. mentality: politic is important 4. the culture: share corporate value and common vision 5. adapt new changes and innovations M&A: merger and acquisition small company small company small company big company big company big company small company small company big company generally organised, rational, act logically, plan in advance, do one thing at a time, respect rules, not afraid of confrontation but will compromise to achieve a deal. attach more importance to feeling, emotions and intuition, relationships and connections; do many things at the same time, flexible, good at changing plans; happy to improvise; believe in company hierarchy; respect status. prefer to listen to and establish other's position, then react to it, avoid confrontation, dislike losing face or causing someone to, rarely interrupt speakers and often avoid eye contact, formulate approaches which suit both parties. local cultures may affect the way the business is done. reactive cultures universalists particularists globalisation logic confrontation compromise intuition connections improvise status collectivist lose face interrupt eye contact H C B A G D E F I seems to be too proud confident might be irrelevant; however discipline, teamwork advantage in working for a multinational company the experiences are diverse, the tasks are specific travel a lot achieve something - a small car: relatively cheap but it should be reliable and durable. - a raincoat: be waterproof and last for a reasonable time, good looking. - a laptop computer: light, good quality screen and sound, up-to-date software, last a number of years. - a mobile phone or Internet provider: non-stop service without breaks because of technical problems, reasonable price. - an insurance company: offers easy-understanding policies, deals with claims quickly and efficiency. C D E A G F B - handling complaints - identifying the causes of detects - redesigning a product or system - implementing a corrective action - repairing or replacing defective products - training or retraining personnel - losing customers or their goodwill 1. TQM was developed in America, but first taken up by the Japanese. 2. TQm aims at (but doesn't guarantee) ' zero defect ' production and no watse. 3. TQM never stops because products, services and processes are always capable of being improved. 4. TQM requires all a company's staff to be involved in the search for continuously improving quality. 5. TQM TQM considers quality to be more important than maximizing output or reducing costs. Four-star hotels offer loads of special services and amenities, including concierge services, fine dining, multiple pools, and hot tubs, high-class fitness centers, bellhops, room service, valet parking, day spas, limousine services, and an array of special suites.
