SESSION PLAN
Sector
:
TOURISM
Qualification Title
:
TRAINING METHODOLOGY I
Unit of Competency
:
RECEIVE AND HANDLE GUESTS CONCERNS
Module Title
:
RECEIVING AND HANDLING GUEST CONCERN
Learning Outcomes:
LO 1: Listen to the complaint
LO 2: Apologize to the guest
LO 3: Take proper action on the complaint
LO 4: Record complaint
A. INTRODUCTION
This module deals with the knowledge and skills required in receiving and handling guest complaints.
B. LEARNING ACTIVITIES
LO 1:
LISTEN TO THE COMPLAINT
Learning Content
Methods
Issue of concern from
guest
Presentation
Group discussion
The
trainer Answer selfconducts
group check 6.1-1.
discussions
on
Issue of
information sheet concern from
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
Practice
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Feedback
Compare
answers
with
answer key
Document No. WCSAT-TM1-06
Issued by:
WCSAT
Revision # 01
Page 1 of 250
Resources
CBLM
POWER
POINT
Time
1 hr.
guest.
6.1-1. Issue
of concern
from
guest.
PRESE
NTATIO
N
The trainer
presents video clip
followed by group
discussion on
information sheet
6.1-2. Details of
the guest
complaint
Answer selfcheck 6.1-2.
Details of the
guest
complaint
Compare
answers
with
answer key
6.1-2.
Details
of
the
guest
complaint
CBLM
Video
Clips
hr.
Individualized self-learning Read Information
Sheet No. 6.1-3.
Full attention to
complaining guest
Answer selfcheck 6.1-3.
Full
attention to
complaining
guest
Compare
answers
with
answer key
6.1-3. Full
attention to
complainin
g guest
CBLM
1
6.1-1
Issue
of
concern
from
guest.
Details of the guest
complaint
Full attention to
complaining guest
Video clip viewing with
Group Discussion
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Document No. WCSAT-TM1-06
Issued by:
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1
hr.
Paraphrasing guest
complaint
Small Group Discussion
Role Play
The
trainer
initiates
in
discussing
information sheet
6.1.4 Paraphrasing
guest complaint
Answer selfcheck 6.1-4.
Paraphrasing
guest
complaint
Compare
answers
with
answer key.
Paraphrasi
ng
guest
complaint
The trainer guides
the
trainees
in
performing
task
sheet 6.1-4 Take
note of the details
of
the
guest
complaints
Perform task
sheet 6.1-4
Take note of
the details of
the
guest
complaints
Evaluate
performanc
e
using
performanc
e
criteria
6.1-4 Take
note of the
details
of
the
guest
complaints
The
trainer
initiates
the
discussion followed
by oral questioning
Answer selfcheck 6.2-1.
Sincere
apology
for
Compare
answers
with
answer key
CBLM
1
hr.
Perform hrs.
ance
sheet
6.1-4,
perform
ance
criteria
6.1-4
4
LO 2: APOLOGIZE TO THE GUEST
Offering
apology
Sincere
Discussion with
Oral questioning
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Document No. WCSAT-TM1-06
Issued by:
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Revision # 01
Page 3 of 250
CBLM
1
hr.
on
information disservice
sheet
6.2.1. offered.
Sincere apology for
disservice offered.
Showing empathy
Lecture
The trainer
Answer self- Compare
CBLM
initiates the lecture check 6.2-2 your
on information
Empathy is answer to
sheet 6.2-2.
shown to the 6.2-2.
Empathy is shown guest to
Empathy is
to the guest
shown
to
the guest
Avoiding
excuses Individualized self-learning Read Information
or blaming others
Sheet No. 6.2-3
Avoiding
excuses
or blaming others
Expressing
gratitude
Small group discussion
The
discuss
learners
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
6.2-1.
Sincere
apology for
disservice
offered.
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Answer selfcheck 6.2-3
Avoiding
excuses
or
blaming
others
Answer selfcheck 6.2-3
Compare
CBLM
your
answer to
6.2-3.
Avoiding
excuses or
blaming
others
1 hr.
Compare
your
1 hr.
Document No. WCSAT-TM1-06
Issued by:
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Revision # 01
1 hr.
Page 4 of 250
CBLM
information
6.2-3
expressing
gratitude.
Role Play
sheet expressing
on gratitude.
The
trainer Perform task
initiates the task sheet 6.2-4
sheet
6.2-4. on how to
Apologize to the apologize to
the guest.
guest
answer
6.2-3
to
Evaluate
the
practical
oral
examinatio
n
using
performanc
e
criteria
checklist.
6.2-4.
CBLM,
4 hrs.
Task sheet
6.2.1,
Performan
ce
Checklist
6.2-4.
Answer Key
6.3-1.
Taking
appropriate
action
CBLM
Audiovisual
presentati
on
LO 3: TAKE PROPER ACTION ON THE COMPLAINT
Taking appropriate Audio-visual Presentations The trainer will
action
with Group discussion
play
an
audiovisual presentation
on
information
sheet 6.3-1. Taking
appropriate action
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Answer Self
Check 6.3-1.
Taking
appropriate
action
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1hrs.
Right person
department
proper action
or
for
Group discussion
The
trainer
initiates the group
discussion
on
information sheet
6.3-2 Right person
or department for
proper action.
Answer Self
Check 6.3-2.
Right person
or
department
for
proper
action
Answer Key CBLM
6.3-2. Right
person
or
department
for proper
action
1hrs.
Referring difficult
situation to higher
authority
Group discussion
The
trainer
initiates the group
discussion
on
information sheet
6.3-3
Referring
difficult
situation
to higher authority
Answer Self Answer Key CBLM
Check 6.3-3. 6.3-3 .
1hrs.
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Referring
difficult
situation
higher
to
Referring
difficult
situation to
higher
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Page 6 of 250
authority
Follow-up on the
problems
Self-paced learning
Role Play
The learner reads
information sheet
Check
6.3-4.
Follow-up on the
problems
Answer Self
Check 6.3-4.
Follow-up on
the problems
The trainer guides
the
trainees
in
performing
task
sheet
6.3-4.
Follow-up on the
problems
Perform task
sheet 6.3-4.
Follow-up on
the problems
Video clip viewing with
The
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Compare
CBLM
answers
with
answer key.
1hrs.
6.3-4.
Follow-up
on
the
problems
LO 4: RECORD COMPLAINT
Documenting
authority
Evaluate
performanc
e using
performanc
e criteria
checklist
6.3-4
trainer Answer self- Compare
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Performan
ce
4 hrs.
checklist
6.3-4,
Task sheet
6.3-4.
CBLM
1
complaints
presents video clip check 6.4-1.
followed by group Documenting
discussion
on complaints
information sheet
6.4-1.
Documenting
complaints
answers
with
answer key
6.4-1.
Documenti
ng
complaints
Video
Clips
hr.
The trainer lecture
information sheet
6.4-2 Recognizing
persons concern
Answer selfcheck
6.4-2.
Recognizing
persons
concern
Compare
answers
with
answer key
6.4-2.
Recognizing
persons
concern
CBLM
1
Reporting feedback Individualized self-learning Read Information
from guest
Sheet No. 6.5-3 on
Reporting feedback
from guest
Answer selfcheck 6.5-3
Reporting
feedback
Compare
your
answer to
6.5-3
CBLM
Recognizing
persons concern
Group Discussion
Discussion
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Document No. WCSAT-TM1-06
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hr.
1 hr.
Demonstration
The trainer guides
the
trainees
in
performing
task
sheet
6.5-3
Reporting feedback
from guest
from guest
Reporting
feedback
from guest
Perform task
sheet 6.5-3
Reporting
feedback
from guest
Evaluate
performanc
e using
performanc
e checklist
6.5-3
Reporting
feedback
from guest
Workplace
or
simulated
work
environme
nt,
task
sheet 6.53,
performan
ce
checklist
4 hr.
6.5-3
C. ASSESSMENT PLAN
 Written Test
 Demonstration
 Role Play
 Interview
As each activity is completed, the trainee will document the action performed (in writing, on tape or in a Trainee Record
Book/Journal) for assessment purposes.
D. TEACHER’S SELF-REFLECTION OF THE SESSION
After completing the session, I concluded that the methodologies I used were effective in the attainment of my objective
because all the learners passed the institutional assessment. The time allotment was just enough in the performance of the
different activities.
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Document No. WCSAT-TM1-06
Issued by:
WCSAT
Revision # 01
Page 9 of 250
Prepared by:
Christian A. Ancheta
Trainer
Date Developed:
JULY 2022
Trainers Methodology Level I
RECEIVE AND HANDLE
GUEST CONCERNS
Date Revised:
00
Developed by:
CHRISTIAN A.
ANCHETA
Document No. WCSAT-TM1-06
Issued by:
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Revision # 01
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PARTS OF A COMPETENCY-BASED LEARNING MATERIAL
References/Further Reading
Performance Criteria Checklist
Operation/Task/Job Sheet
Self Check Answer Key
Self Check
Information Sheet
Learning Experiences
Learning Outcome Summary
Module
Module Content
Content
Module
List of Competencies
Content
Module Content
Module Content
Front Page
In our efforts to standardize CBLM,
the above parts are recommended for
use in Competency Based Training
(CBT) in Technical Education and
Skills Development Authority (TESDA)
Technology Institutions.
The next
sections
will
show
you
the
components and features of each part.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
Issued by:
Page 11 of 61
NTTA
Revision # 01
(FOOD AND BEVERAGE SERVICES)
COMPETENCY-BASED LEARNING MATERIALS
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
List of Competencies
No.
Unit of Competency
Module Title
Code
1.
Prepare the dining
room/restaurant area
for service
Preparing the dining
room/restaurant area
for service
TRS5 12387
2.
Welcome guests and
take food and beverage
orders
Welcoming guests and
taking food and
beverage orders
3.
Promote food and
beverage products
Promoting food and
beverage products
4.
Provide food and
beverage services to
the guests
Providing food and
beverage services to the
guests
5.
Provide room service
Providing room service
6.
Receive and handle
guest concerns
Receiving and
handling guest
concerns
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
TRS5 12388
TRS5 12389
TRS5 12390
TRS5 12391
TRS5 12392
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NTTA
Revision # 01
MODULE CONTENT
UNIT OF COMPETENCY
MODULE TITLE
MODULE DESCRIPTOR:
NOMINAL DURATION:
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
1.
2.
3.
4.
ASSESSMENT CRITERIA:
1.
2.
3.
4.
5.
6.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
LEARNING OUTCOME NO. 4
(LO Title)
Contents:
1.
2.
3.
4.
5.
Assessment Criteria
1.
2.
3.
4.
Conditions
The participants will have access to:
1.
2.
3.
Assessment Method:
1.
2.
3.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
Learning Experiences
Learning Outcome 1
(LO TITLE)
Learning Activities
Trainers
Methodology Level I
Templates
Special Instructions
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
Information Sheet _______
(Title)
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1.
2.
(Introductory Paragraph)
(Body)
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
Issued by:
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NTTA
Revision # 01
Self- Check ______
(Type of Test) : (Instruction)
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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Revision # 01
ANSWER KEY ____
1.
2.
3.
4.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
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Revision # 01
TASK SHEET _____
Title:
Performance Objective:
Given (condition), ,you should be able to
(performance) following (standard).
Supplies/Materials
:
Equipment
:
Steps/Procedure:
1.
2.
3.
4.
Assessment Method:
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
Issued by:
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NTTA
Revision # 01
Performance Criteria Checklist ______
Did you….
1.
CRITERIA
YES
NO
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
JOB SHEET _____
Title:
Performance Objective:
Given (condition), ,you should be able to
(performance) following (standard).
Supplies/Materials
:
Equipment
:
Steps/Procedure:
5.
6.
7.
8.
Assessment Method:
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
Issued by:
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NTTA
Revision # 01
Performance Criteria Checklist ______
Did you….
1.
CRITERIA
YES
NO
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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Revision # 01
Evidence Plan
Competency
standard:
Written
Portfolio
Third party Report
The evidence must show that the trainee…
Observation &
Ways in which evidence will be collected:
[tick the column]
Demonstration &
Unit of
competency:













NOTE: *Critical aspects of competency
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
TABLE OF SPECIFICATION
Objectives/Content
area/Topics
Knowledge
Comprehension
Application
# of
items/
% of test
TOTAL
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
Performance Test
Specific Instruction for the Candidate
Qualification
Unit of Competency
General Instruction:
Specific Instruction:
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
QUESTIONING TOOL
Questions to probe the candidate’s underpinning knowledge
Satisfactory
response
Extension/Reflection Questions
Yes
No
1.


2.


3.


4.
Safety Questions


5.


6.


7.


8.
Contingency Questions


9.


10.


11.


12.


Job Role/Environment Questions


13.


14.


15.


16.


Rules and Regulations


17.


18.


19.


20.


The
candidate’s
knowledge was:
underpinning  Satisfactory
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
 Not
Satisfactory
Document No. NTTA-TM1-07
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NTTA
Revision # 01
Templates for Inventory of Training Resources
Resources for presenting instruction

Print Resources
As per TR
As per
Inventory
Remarks

Non Print Resources
As per TR
As per
Inventory
Remarks
Resources
for
Skills
______________________________
practice
of
Competency
#1

Supplies and Materials
As per TR
As per
Inventory
Remarks

Tools
As per TR
As per
Inventory
Remarks

Equipment
As per TR
As per
Inventory
Remarks
Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
Issued by:
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NTTA
Revision # 01
Supervise
Work-Based
Learning
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary
data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
CORE COMPETENCIES
CAN I…?
YE
S
NO
1.
2.
3.
4.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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Revision # 01
CORE COMPETENCIES
YE
S
CAN I…?
NO
5.
Note: In making the Self-Check for your Qualification, all required competencies
should be specified. It is therefore required of a Trainer to be well- versed
of the CBC or TR of the program qualification he is teaching.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
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NTTA
Revision # 01
Evidences/Proof of Current Competencies(Sample)
Form 1.2:
Evidence of Current Competencies acquired related to
Job/Occupation
Current
competencies
Proof/Evidence
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Means of validating
Document No. NTTA-TM1-07
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NTTA
Revision # 01
Identifying Training Gaps
From the accomplished Self-Assessment Check (Form 1.1) and the
evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.
Form
1.3
Summary of Current
Competencies (Sample)
Required Units of
Competency/Learning
Outcomes based on CBC
Competencies
Versus
Required
Current
Competencies
Training
Gaps/Requirement
s
Current
Competencies
Training
Gaps/Requirement
s
1.
Required Units of
Competency/Learning
Outcomes based on CBC
2.
3.
4.
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Document No. NTTA-TM1-07
Issued by:
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NTTA
Revision # 01
Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.
Form No. 1.4: Training Needs (Sample)
Module
Title/Module of
Instruction
Gaps
Trainers
Methodology Level I
Templates
Date Developed:
July 2010
Date Revised:
February 2012
Developed by:
NTTA
Duration (hours)
Document No. NTTA-TM1-07
Issued by:
Page 34 of 61
NTTA
Revision # 01
TRAINING PLAN
Qualification: ____________________________
Trainees’ Training
Requirements
Training
Activity/Task
Mode of
Training
Staff
Date Developed:
Trainers Methodology Level I
Templates
July 2010
Date Revised:
Facilities/Tools
and Equipment
Assessment
Venue
Method
Document No. NTTA-TM1-07
Issued by:
February 2012
Developed by:
NTTA
NTTA
Revision # 01
Date
and
Time
Page 35 of 61
Date Developed:
Trainers Methodology Level I
Templates
July 2010
Date Revised:
Document No. NTTA-TM1-07
Issued by:
February 2012
Developed by:
NTTA
NTTA
Revision # 01
Page 36 of 61
Technical Education and Skills Development Authority
___(your institution)___
TRAINEE’S RECORD BOOK
I.D.
Trainee’s No._______________
NAME: ___________________________________________________
QUALIFICATION:
PLUMBING NC II_______
TRAINING DURATION :____________________________
TRAINER: __________________________________________________
Date Developed:
Trainers Methodology Level I
Templates
July 2010
Date Revised:
Document No. NTTA-TM1-07
Issued by:
February 2012
Developed by:
NTTA
NTTA
Revision # 01
Page 37 of 61
THANK YOU.
Instructions:
This Trainees’ Record Book (TRB) is intended to serve as
record of all accomplishment/task/activities while undergoing
training in the industry. It will eventually become evidence
that can be submitted for portfolio assessment and for
whatever purpose it will serve you. It is therefore important
that all its contents are viably entered by both the trainees
and instructor.
The Trainees’ Record Book contains all the required
competencies in your chosen qualification. All you have to do
is to fill in the column “Task Required” and “Date
Accomplished” with all the activities in accordance with the
training program and to be taken up in the school and with
the guidance of the instructor. The instructor will likewise
indicate his/her remarks on the “Instructors Remarks”
column regarding the outcome of the task accomplished by
the trainees. Be sure that the trainee will personally
accomplish the task and confirmed by the instructor.
It is of great importance that the content should be
written legibly on ink. Avoid any corrections or erasures and
maintain the cleanliness of this record.
This will be collected by your trainer and submit the
same to the Vocational Instruction Supervisor (VIS) and shall
form part of the permanent trainee’s document on file.
Date Developed:
Trainers Methodology Level I
Templates
July 2010
Date Revised:
Document No. NTTA-TM1-07
Issued by:
February 2012
Developed by:
NTTA
NTTA
Revision # 01
Page 38 of 61
NOTES:
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
Date Developed:
Trainers Methodology Level I
Templates
July 2010
Date Revised:
Document No. NTTA-TM1-07
Issued by:
February 2012
Developed by:
NTTA
NTTA
Revision # 01
Page 39 of 61
Unit of Competency: 1 PREPARE PIPES FOR INSTALLATION
Learning
Outcome
Task/Activity
Required
Date
Instructors
Accomplished Remarks
Unit of Competency: 2 PERFORM MINOR CONSTRUCTION
WORKS
 Lay out
measurements
 Cut pipe
within the
required
length and
according to
job
requirements
 Thread pipes
in accordance
with standard
thread
engagement
NC Level I
Learning
Outcome
Task/Activity
Required
Date
Instructors
Accomplished Remarks
Perform
piping lay
outs
Cut pipes
through
walls and
floors
____________________
__________________
___________________
Trainee’s Signature
Trainer’s Signature
Trainee’s Signature
Signature
Date Developed:
Trainers Methodology Level I
Templates
July 2010
Date Revised:
Trainer’s
Document No. NTTA-TM1-07
Issued by:
February 2012
Developed by:
NTTA
______________________
NTTA
Revision # 01
Page 40 of 61
Unit of Competency:
CONECTIONS
Learning
Outcome
3
MAKE
Task/Activity
Required
Fit-up
joints and
fittings for
PVC pipe
Perform
threaded
pipe joints
and
connections
Caulk
joints\
_____________________
Trainee’s Signature
PIPING
JOINTS
AND
Unit of Competency: 4 PERFORM SINGLE UNIT PLUMBING
INSTALLATION AND ASSEMBLES
Date
Instructors
Accomplished Remarks
Learning
Outcome
Task/Activity
Required
Date
Accomplishe
d
Instructor
s Remarks
Prepare for
plumbing works
Install pipe and
fittings
Install hot and
cold water supply
Install/assemble
plumbing fixtures
______________________
Trainer’s Signature
_____________________
Date Developed:
Trainers Methodology Level I
Templates
July 2010
Date Revised:
Trainee’s Signature
Trainer’s Signature
Document No. NTTA-TM1-07
Issued by:
February 2012
Developed by:
NTTA
____________________
NTTA
Revision # 01
Page 41 of 61
Unit of Competency: 5 PERFORM PLUMBING REPAIR AND
MAINTENANCE WORKS
Learning
Outcome
Task/Activity
Required
 Clear
clogged
pipes
clear
clogged
fixtures
______________________
Trainee’s Signature
Date
Instructors
Accomplished Remarks
____________________
Trainer’s Signature
Date Developed:
Trainers Methodology Level I
Templates
July 2010
Date Revised:
Document No. NTTA-TM1-07
Issued by:
February 2012
Developed by:
NTTA
NTTA
Revision # 01
Page 42 of 61
TRAINEE’S PROGRESS SHEET
Name
: JUAN DELA CRUZ
Trainer
:
Qualification
: Machining NC I
Nominal
Duration
:
Units of Competency
Training
Activity
Training
Duration
Date
Started
Date
Finished
Rating
Trainee’s
Initial
Supervisor’s
Initial
Total
Note: The trainee and the supervisor must have a copy of this form. The column for rating maybe used either by giving a numerical rating or
simply indicating competent or not yet competent. For purposes of analysis, you may require industry supervisors to give a numerical rating for
the performance of your trainees. Please take note however that in TESDA, we do not use numerical ratings
Average Ratings
PREPARATION
1. Workshop layout conforms
with the components of a
CBT workshop
2. Number of CBLM is
sufficient
3. Objectives of every training
session is well explained
4. Expected activities/outputs
are clarified
General Average
Average
Facilitate
Learning
Session
Training Activity Matrix
Training Activity
Trainee
Facilities/Tools
and Equipment
Venue
(Workstation/
Area)
Date &
Time
Remarks
Prayer
Recap of Activities
Unfreezing Activities
8:00 AM
to 8:30
AM
All
trainees
Feedback of Training
Rejoinder/Motivation
(Specific Activities of
each Trainee for the
day here)
(Specific Activities of
each Trainee here)
(List down all
Facilities/Tools
and Equipment
needed for the
workstation and
activities here)
(List down all
Facilities/Tools
and Equipment
needed for the
workstation and
activities here)
Name of
Workstation1
observations
on the
progress of
each trainee
for the day
will be
written here
Name of
Workstation 2
observations
on the
progress of
each trainee
for the day
will be
written here
(Specific Activities of
each Trainee for the
day here)
(List down all
Facilities/Tools
and Equipment
needed for the
workstation and
activities here)
Name of
Workstation 3
(Specific Activities of
each Trainee for the
day here)
(List down all
Facilities/Tools
and Equipment
needed for the
workstation and
activities here)
Name of
Workstation 4
observations
on the
progress of
each trainee
for the day
will be
written here
observations
on the
progress of
each trainee
for the day
will be
written here
Minutes of the Meeting Template
Minutes of the Meeting
Focus Group Discussion
Date: ________________________
Agenda:
Competency-based Training Delivery
Present:
1.
2.
3.
4.
____________
____________
____________
____________
CBT Concerns
1. CBT Layout
2. Monitoring of
Attendance
3. Utilization of work
area
4. Orientation
a. CBT
b. Roles
c. TR
d. CBLM
e. Facilities
f. Evaluation system
5. RPL
6. Teaching methods
and technique
7. Monitoring of
learning activities
a. Achievement
chart
b. Progress chart
8. Feedback
9. Slow learners
10.
Other
concerns
Discussions
Resolutions/Agreement
Training Evaluation Report
1. Title of the Report
2. Executive summary
3. Rationale
4. Objectives
5. Methodology
6. Results and discussion
This is the body of the report.
parts:
Data interpretation
Data analysis
Conclusion
7. Recommendation
It should contain the following
Maintain
Training
Facilities
Template #1
OPERATIONAL PROCEDURE
Equipment Type
Equipment Code
Location
Operation Procedure:
Template #2
HOUSEKEEPING SCHEDULE
Qualification
Station/Bldg
Welding (WAF)
Area/Section
In-Charge
Schedule for the 2nd Semester, 2011
ACTIVITIES
1. Clean and check welding
equipment/ accessories
from dust and oil; dry and
properly laid-out/
secured/stable
2. Clean and free welding
booths and welding
positioners from
dust/rust /gums, used
Mig wire stubs and metal
scraps
3. Clean and arrange
working tables according
to floor plan/lay-out;
check stability
4. Clean and check floor,
walls, windows, ceilings
•
graffiti/dust/rust
•
cobwebs and
outdated/unnecessary
objects/items
•
obstructions
•
any used
materials/scraps
(slugs, stubs) spilled
liquid
•
open cracks (floor)
5. Clean and check work
shop ventilation and
illumination by dusting
lamps/bulbs, replacing
non-functional lamps and
keeping exhaust clean
6. Clean and check computer
set -monitor, CPU,
keyboards, mouse – free,
unnecessary markings,
dust; cables and plugs are
in order; well-arranged; all
items functional
7. Clean, inspect air
conditioning equipment:
•
keep screen and filter
free from dust/rust
•
Check selector knobs
if in normal positions
and are functional
•
Check if drainage is
OK
8. Clean, check and maintain
Tool Room
•
Free of dust, not damp
•
Tools in appropriate
positions/locations
•
With visible
Responsible
Person
Daily
Ever
y
other
Day
Weekly
Every
15th
Day
Month
ly
Remarks
labels/signage
•
Logbook and forms are
complete, in order and
updated
•
Lights, ventilation –
OK
10. Clean and check Rest
Room
•
Urinals, bowls, wash
basins, walls and
partitions are free
from stains, dirt, oils,
graffiti and
unnecessary objects;
•
Ceilings free from
cobwebs and dangling
items
•
Floor is kept dry; no
broken tiles or
protruding objects
•
Equipped with dipper
and pails; properly
located after use
•
Water systems is
functional: no
dripping/damaged
faucets or pipes
•
Drainage system is
working, no waterclogged areas
•
No offensive odor
•
Lights /Ventilation –
OK
9. Clean and check wash
area:
•
Walls/Floors- –free
from oils, molds,
broken tiles, gums,
stains or graffiti
•
Drainage system is
functional
•
Water system
functional; no dripping
faucets or leaking
pipes
•
Free from unnecessary
objects (mops, rags)
10. Clean and maintain work
shop surroundings by
sweeping/ removing fallen
leaves, branches, debris
and other refuse,
impounded water, clearing
pathways of obstructions
11.
Disposal
materials
of
waste
(Follow waste segregation
system)
Template #3
GMAW WORKSHOP HOUSEKEEPING SCHEDULE
DAILY TASK
YES
NO
Dispose segregated waste; clean garbage cans
Sweep floors; if wet, wipe dry
Wipe and clean whiteboards
Clean and arrange working tables
Clean and check mounting of machines/equipment
Before leaving, collect stubs and other welding wastes.
WEEKLY TASK
YES
NO
YES
NO
Clean posters, visual aids and update accomplishment/Progress Charts
Clean bulbs/lamps/ceilings/walls
Clean/Wash of windows/glasses/mirrors
Clean and check tools, machines, supplies, materials
Sanitize garbage receptacles
Empty water collector; clean body of Water Dispenser
MONTHLY TASK
Conduct inventory
Clean and arrange tool room
Inspect electrical system; clean cables, wires
Clean instructional materials & modules; arrange and put in order
Inspect and clean air-conditioning equipment filter; clean body
Template #4
WELDING EQUIPMENT MAINTENANCE SCHEDULE*
8 HOURS
•
50 Hours

100 HOURS
•

Template #5
EQUIPMENT MAINTENANCE SCHEDULE
EQUIPMENT TYPE
EQUIPMENT CODE
LOCATION
Schedule for the Month of March
ACTIVITIES
1. Check panel board,
and circuit breakers’
electrical connections,
cables and outlets


Clean and kept dry
Parts are wellsecured/attached

Properly labeled
2. Check Mig gun (nozzle,
contact tip, diffuser)
and ground cable:


Clean and kept dry
Parts are wellsecured/ attached

Inspect for
damages and
replace parts if
necessary
3. Check adjustment
lever’s if functional
(amperages/speed); if
not, calibrate
4. Check Gas cylinder
outfit for any
abnormality

Gate valve

Co2 regulator

Gas hose Fittings

Fittings
5. Check/Clean wire
feeder (rollers, wire
speed/spool
adjustment); remove
used oil, dust; keep
dry.
6. Run the equipment for
5 minutes and observe
for unusual noise or
abnormal operation; if
repair is necessary,
send to technician.
MANPOWER
Daily
Every
Other
Day
Weekly
Every
15th
Day
Monthly
Remarks
Template #6
WORKSHOP INSPECTION CHECKLIST
Qualification
Area/
Section
YES
In-Charge
NO
INSPECTION ITEMS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Remarks:
Inspected by:
Date:
Template #7
EQUIPMENT MAINTENANCE INSPECTION CHECKLIST
Equipment Type
Property Code/Number
Location
YES
NO
:
:
:
INSPECTION ITEMS
Remarks:
Inspected by:
Date: