OSS/BSS - Billing Nikhil Suranglikar Mediation –CDR collection N ETWORK Wireless Switch Wireline Switch PSTN Voice Mail SMS Fraud Management System Mediation Device Kennan-BP 2 Intec Billing Billing Overview 3 Usage Process: COM The Communications Process (COM) handles polling within Arbor/BP. While COM has many uses, in the MPS realm it simply moves the usage record files from a remote source Location to Arbor/BP’s Local data directory to be picked up by the second MPS module, the Message Pre-Accumulator (MCAP). 4 Usage Process: MCAP In the case of multiple customer database environments, the Usage Router, (MCAP) handles the initial guiding phases as well as filtering out non-parseable records, which are considered incapable of correction by Arbor/BP 5 Usage Process: CAP The third module, the Message Accumulator (CAP), completes the guiding process and attaches a rate to each usage event. CAP also filters out those usage events that could not be fully guided or rated for any reason 6 Usage Process: MIU The Message Investigation Unit (MIU) provides a graphical interface for correcting messages, which failed CAP processing. Events corrected through MIU are funneled back to MCAP to be processed in a subsequent MPS cycle 7 Usage Process: RAP The Message Re-Rater (RAP) allows usage to be re-rated before being invoiced. The primary purpose of the RAP process is to apply retroactive rate changes to usage messages that have already been rated. This can arise from new or promotional rates being announced prior to their setup in the rate tables. RAP is not used to re-rate records already appearing on an invoice. In order to recalculate charges after BIP has been executed, the bill must be backed out and recalculated or an adjustment should be issued against the previous invoice’s charges. 8 Bill Run –Work Flow Proforma Bills Pre Bill checks by Circle RA Bill Cycle Execution by IS/IT Yes No IS/IT for Error Rectifications Yes No BIP/BIF error rectification by IS/IT CRM Processed bill Images for printing Bill viewer 9 Arbor -Billing Process BIP Bill Invoice Prepare(BIP) selects a set of accounts to Bill, collects and calculates billed amounts for each account ,and generates unformatted bill records for those amounts . BIF The Bill Invoice Formatter retrieves bill records written by BIP and produces formatted bills that include the billed amount of those records. 10 Payment Accounting Lock Box Process: The LockBox(LBX) payments module processes payments files created by banks.These files represent amount paid by customers. Bill Payment Receipt System : All the franchises will be payment accounting directly through BRS system and the receipt will be produce to the Customer. 11 Unbilled Usage Monitoring Unbilled Usage/Rated CDRs are monitored by Finance for exposure/Fraud Detection and actioning.A report has been generated and pushed on to the report server for actioning on a daily basis.Also the unbilled details available in CRM application Rejected for customer queries. CDRs The flow as explained below : CDR COM MCAP CAP Daily Unbilled Amount Report 12 Unbilled CDRs CRM Application Fruad Management System – Overview Ranger Server Ranger Database Data Source CDR Mediation Device/FTP Server/FTAM Server/Switch Data Source Subscriber Data Pre-Paid Plat form Billing System Data Source Ranger Client 13 Payment History Files Interconnect Billing The connection of networks between different operators to allow the subscribers of one service provider to communicate with subscribers of other service providers 14 Scope of Work •Receive invoices from other operators •Verify invoices received from other operators •Raise invoices to other operators •Reconciliation & settlements •Control costs •Meet audit and regulatory requirements •Where an Operator is unable to identify and invoice interconnect traffic, the Interconnect partner may provide the traffic information for settlement. 15 Billing & settlement process – an Overview Call Detail Records Network Operator Outgoing Statement Negotiation s Intec Rating Summary Incoming Statement Settlement Reconciliation Negotiations Network Operator 16 Invoic e Invoice Systems Context – an Overview Mediation Intec Billing Bill Production General Ledger Management Information 17 Thank You 18 USA INDIA SRILANKA UK www.virtusa.com "Virtusa" is a trademark of the company and a registered trademark in the EU and In India. "Productization" is a service mark of the company and a registered service mark in the United States. "vRule" is a service mark of the company. ©19V I r t u s a C o r p o r a t i o n For more information please contact SalesInquiries@virtusa.com