MUHINDO
MUGHISA MAUREEN
E C O N O M I S T
PERSONAL DETAILS
Date of birth: 28/11/1994
Place of birth:
Gender:
Kasese, Uganda
Female
Ugandan
Marital Status Married
Nationality:
Religion:
Anglican
CONTACT DETAILS
+256702551832 /0774685161
mughisamaureen@gmail.com
Lugazi, Buikwe District, Uganda
linkedin.com/in/muhindomughisa-maureen-b6713815b
EDUCATION
Bachelor of Arts in Economics
Kyambogo University
Kampala, Uganda
2014 - 2017
Uganda Advanced
Certificate of Education
St. Peters Senior Secondary School
Nsambya, Kampala, Uganda
2012 - 2013
Uganda Certificate of
Education (U.C.E)
Bweranyangi Girls’ Senior
Secondary School
Bushenyi District, Uganda
2008 - 2011
Primary Leaving
Examinations (P.L.E)
Kagando Primary School
Kisinga, Kasese District, Uganda
2001 - 2007
ABOUT ME
Muhindo Mughisa Maureen is a high-performing graduate
Economist of Kyambogo University with a CGPA of 4.36 and
over Five (05) years of experience in statistics and data
collection, boosting sales and marketing, banking, finance,
human resource and business administration functions across
numerous industries. Maureen is self-motivated and result
oriented with in-depth knowledge of economic concepts and
strong understanding of complex business finance, economic
planning, and data interpretation functions. Maureen is a
creative, self-directed, enterprising with versatile learning
attitude and enthusiastic for innovation and excellence.
EXPERIENCE
CUSTOMER SERVICE ADVISOR
Nov 2022 - Present
Absa Bank of Uganda Ltd, Kampala, Uganda
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays
Africa Group Limited.
Job Summery
Processing bank teller transactions accurately and timeously
Ensuring that customers are assisted promptly and in a friendly
manner.
Dispensing and receiving physical cash, cheques, drafts and other
financial instruments over the counter to banking customers
Providing customer service to walk-in branch Retail Customers.
TELESALES EXECUTIVE
March 2022 - Oct 202
BrighterMonday Uganda Ltd
BrighterMonday is Uganda’s leading recruitment and HR services platform.
Job Summery
Making outbound telephone calls to persuade customers to purchase
companies' products and services
Acting as the point of contact and handling clients’ individual needs
Forwarding customer requests/orders to the operations person for
posting on the website and other social media platforms.
Generating new business using existing and potential client networks
Managing customer accounts by ensuring that existing clients remain
satisfied with company products and services.
Resolving conflicts and providing solutions to clients in a timely manner
Using sales scripts proffered by the company to drive sales and respond
to customer rejections.
Continually meeting and reporting weekly and monthly sales targets in
terms of revenue acquired and number of calls made
CERTIFICATES
SALES RECRUITER
May 2019 -Dec 2020
Crane Staffing Solutions Limited, Kampala, Uganda
Certificate of completion of a
“PROFESSIONAL RECRUITER
CERTIFICATION.” Course
Crane StaffingSolutions Limited is a top-notch talent Staffing, Training
and HR Developmentfirm; in addition to handling USA immigration
services.
Crane Staffing Solutions Ltd
Job Summery
Designing recruitment procedures and oversee their implementation
Ensuring that the company hasthe widest pool of candidates
Generating new business by pursuing promising leads
Sourcing and screening the qualified candidates
Ensuring the clients hire the best possible talent
Handling administrative duties and recordkeeping
Developing a pool of qualified candidates in different disciplines
Drafting business proposals to potential clients, scheduling meeting
Participating in capacity building for hospitality business clients.
Performing many other tasks that come along with leading a team
Kampala, Uganda
May,2019
Organized and awarded by Crane
Staffing Solutions Ltd, Kampala
Uganda
Certificate of participation;
“SHAPING YOUNG ECONOMISTS
WITH ENTREPRENEUAL SKILLS”
Kyambogo University
Kampala, Uganda
30th Sept 2016
Organized and awarded by Kyambogo
University Economics Students
Association (KYUESA).
Certificate of participation in the
Young Economist Conference
under the theme: EMPOWERING
YOUNG PROFFESSIONALS TO
SHAPE UGANDA’S FUTURE
Kyambogo University
Kampala, Uganda
39th April, 2016
Organized and awarded by Kyambogo
University Economics Students
Association (KYUESA).
ADMINISTRATIVE ASSISTANT
Feb 2019- May 2019
Hydroline Irrigation Company Ltd, Kampala, Uganda
Hydroline Irrigation Company Ltd is an irrigation company in Uganda
that deals in installation of irrigation systems, construction of
greenhouses, selling of irrigation equipment and doing general
consultancy work in regard to irrigation.
Job Summery
Handling general office tasks and administrative duties such as filing
paperwork, Operating the company switchboard, answering phone calls
Coordinating the welfare of the company workers, by ensuring that
lunch meals are provided, means of transport is available when required
Networking and researching about the upcoming trade shows and
exhibitions that the company can showcase productsand services
Keeping all the company documents and other records
Making customer follow up calls to find out their level of satisfaction
Carrying out product awareness to the general public by making radio
announcements, participating in the trade shows among others.
General maintenance of the company premises, sustaining a clean, safe
and secure work environment.
RECEPTIONIST
June 2018 - Sept 2018
Ipsos Limited, Kampala, Uganda
Ipsos is a world-leading research company operating in more than 85
countries. It has revenues in excess of £1Bn and employs over 16,000
staff worldwide.
Job Summery
Acting as the first point of contact for the organisation
Operating the switchboard answering calls, directing and referring
visitors to the respective offices
Handing general office tasks such as filing paperwork, printing, etc
Ensuring that clients get their reports on time and making
transport booking arrangements for clients.
Handling administrative duties such as controlling, managing and
allocating the company’s shared resources among employees
Acting as the custodian of general company’s assets,
Ensuring that all company property is insured
General maintenance of the company premises.
INTERNSHIPS
ENROLMENT OFFICER
June 2017- Sept 2017
National Identification & Registration Authority (NIRA), Kampala
STUDENT TRAINNEE
National Water & Sewerage
Corporation, Kasese - Uganda
June 2016 - Sept 2016
The National Water and Sewerage
Corporation is a water supply and
sanitation company in Uganda. It is wholly
owned by the government of Uganda.
Job Summery
Taking on hands on training in;
Stock taking
Accounting and
Accounts reconciliation
Auditing
Filling tax returns,
Administrative support functions
Maintaining records and filling and
other field services.
SKILLS
Communication skills - Excellent
Leadership skills
- Very good
Team building skills
- Very good
Interpersonal skills
- Excellent
Negotiation skills
- Excellent
Analytical skills
- Very good
Presentation skills
- Very good
Management skills
- Good
Planning skills
- Excellent
Organization skills
- Very good
Computer literacy
- Very good
Decision making skills - Excellent
Problem solving skill - Very good
NIRA is a Government Authority in Uganda responsible for registering
and issuing National identity cards and certificates of Births, Deaths,
and adoption orders.
Job Summery
Providing administrative and supervisory support to the
registration of pupils and Students in Kisinga subcounty-Kasese
District
Capturing and maintaining accurate biometric data of pupils and
students in accordance with information filled in the application
form
Delivering registration records to the District Registrar.
Issuing appropriate application forms and other information
required for registration and handling any other technical queries
Maintaining the electronic/ manual register of application
received, certificates and other identification documents
Ensuring security of the data, data capturing equipment and
materials, authenticating and authorizing the right data for
production of certificates and identification documents
Handing over the kit on a daily basis to the nearest police post for
overnight custody.
ENUMERATOR
June 2014 - Sept 2014
Ministry of Internal Affairs, Kampala, Uganda
Ministry of Internal Affairs is a Government Authority in Uganda
responsible for implementing National Security Information System
(NSIS) Project. The project is crucial for the creation of a biometric
National Identification Register in order to strengthen citizen identity
management, national security and for social economic development
of the country.
Job Summery
Providing administrative and supervisory support to the registration
of citizens of Uganda in Kagando Town, Kasese District
Receiving clients and Issuing appropriate application forms and
other information required for registration and handling any other
technical queries
Maintaining the electronic / manual register of application
received, certificates and other identification documents
Ensuring security of the data, data capturing equipment and related
materials, authenticating and authorizing the right data for
production of certificates and identification documents
Receiving back completed registration forms with attachments such
as notification records/ forms, birth certificates, letters of
introduction.
Forwarding received applications to the Records Office and tracking
their movement through the relevant action centers / officers
Issuing certified registration certificates and identification
documents to applicants
LANGUAGES
English
REFEREES
- Fluent
Kiswahili
- Good
Luganda
- Fluent
Lunyangole
Lukiga
Luzonzo
- Fluent
- Good
- Native
1. DR. TUMWEBAZE HENRY
Position:
Senior Lecturer/Head of Department Economics and Statistics
Organisation:
Kyambogo University, P.O Box, 1, Kampala – Uganda.
Phone number
+256 772 444 104
Email: htumwebaze@yahoo.com
2. Ms. Rhodah Irakiza
HOBBIES
Networking and coordinating
with different kinds of people
Reading and Writing
Listening to music
Fellowshipping
Traveling
Adventuring new places
Position:
HR & Admin Officer
Organisation:
BrighterMonday Uganda Ltd,
Plot 25A Baskerville Ave, Kampala Uganda
Phone number
+256 778 300 008
Email:
rhodahi@brightermonday.co.ug org
3. Mr. Fred Bukenya
Position:
HR Administrative Assistant
Organisation:
Absa Bank of Uganda Ltd, Kampala Uganda
Phone number
+256 702084868/+256 784 049 686
Email:
fred.bukenya@absa.africa
DECLARATION
I MUHINDO MUGHISA MAUREEN, declare and certify that the
information provided above is a true record of my own
experience and complete to the best of my knowledge.
SIGNATURE & DATE
Signature: ..........................................
16/02/2023
Date : ..............................................