BUREAU OF FIRE PROTECTION
CITIZEN’S CHARTER
BUREAU OF FIRE PROTECTION
CITIZEN’S CHARTER
1
I. MANDATE
The Bureau of Fire Protection was created by virtue of RA 6975 primarily to perform the
following functions:
1. Be responsible for the prevention and suppression of all destructive fires on:
a. Building, houses and other structures;
b. Forest;
c. Land transportation vehicles and equipment;
d. Ships and vessels docked at piers or wharves anchored in major sea ports;
e. Petroleum industry installations;
f. Plane crashes; and
g. Other similar activities
2. Be responsible for the enforcement of the Fire Code of the Philippines and other
related laws;
3. Shall have the power to investigate all causes of fires and if necessary, file the proper
complaint with the city or provincial prosecutor who has jurisdiction over the case;
4. In the time of national emergency, all elements of the BFP shall upon direction of the
President, assist the AFP in meeting the national emergency; and
5. Shall establish at least one (1) fire station with adequate personnel, firefighting facilities
and equipment in every provincial capital, city and municipality subject to standard rules
and regulations as maybe promulgated by.
II. VISION
A modern fire service fully capable of ensuring a fire safe nation by 2034.
III. MISSION
We commit to prevent and suppress destructive fires, investigate its causes, enforce Fire
Code and other related laws, respond to man-made and natural disasters and other
emergencies.
IV. SERVICE PLEDGE
We commit to:
1. Ensure public safety.
2. Promote economic development through the prevention and suppression of all kinds of
destructive fires.
3. Enforce all laws, rules and regulations to ensure adherence to standard fire prevention
and safety measure.
4. All applicants or requesting parties who are within the premises of the office or agency
concerned prior to the end of official working hours and during lunch break shall be
attended to.
2
LIST OF SERVICES
Fire Station or Lone District Fire Office
Frontline Services
Fire Safety Evaluation Clearance (FSEC) Application – Regular (Simple)
5-9
Fire Safety Evaluation Clearance (FSEC) Application – Regular (Complex)
10 - 14
Fire Safety Evaluation Clearance (FSEC) Application – Process at OSCP
15 - 22
Fire Safety Inspection Certificate (FSIC) Application – Regular (Simple)
for Certificate of Occupancy
23 - 28
Fire Safety Inspection Certificate (FSIC) Application – Regular (Complex)
for Certificate of Occupancy
29 - 34
Fire Safety Inspection Certificate (FSIC) Application – Process at OSCP
for Certificate of Occupancy
35 - 41
Fire Safety Inspection Certificate (FSIC) Application for New Business with
Valid FSIC Issued During Occupancy Permit Stage
42 - 45
Fire Safety Inspection Certificate (FSIC) for New Business Permit without
Valid FSIC for Occupancy Issued and with Occupancy Certificate Not Filed
After Nine (9) Months from Issuance
46 - 51
Fire Safety Inspection Certificate (FSIC) Application for Business Renewal
52 - 57
Fire Safety Inspection Certificate (FSIC) Application for Business Renewal
58 - 63
without Valid FSIC or Expired FSIC / with Existing Violation of the Fire Code
/ Included in the Negative List
Issuance and Service of Notice to Comply (NTC) Procedure
64 - 68
Issuance and Service of Notice to Correct Violation (NTCV) Procedure
69 - 74
Issuance and Service of Abatement Order (AO) Procedure
75 - 80
Issuance and Service of Closure Order
(Due to Non-payment of Administrative Fine) Procedure
81 - 84
Issuance and Service of Closure Order
(Due to Expiration of Abatement Order) Procedure
85 - 88
Implementation of Closure Order
89 - 90
3
Fire Station or Lone District Fire Office
Frontline Services
4
Fire Safety Evaluation Clearance (FSEC) Application - Regular (Simple)
A document issued by the BFP as a prerequisite for the grant of Building Permit by the
Office of Building Official having jurisdiction upon determination that the evaluated plans are
compliant with Republic Act 9514 and its Revised Implementing Rules and Regulations.
Office:
Classification:
Fire Station or Lone District Fire Office
A. Simple Transaction
Refers to applications for any of the following structures whose
floor area does not exceed 1,500 square meters:
1) Single dwelling residential building of not more than three
floors/storey,
2) Commercial buildings of not more than two (2) floors/storey,
3) Renovation within a mall with issued building permit, and
4) Warehouse storing non-hazardous substance.
Processing Time: Three (3) working days
Type of Transaction: 1. G2C – Government to Citizen
2. G2B – Government to Business Entity
Who may avail:
Owner, Contractor or Business Entity
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplished application
form for Fire Safety
Evaluation Clearance
(FSEC)
1 original copy
Architectural documents
3 original copies
Civil documents
3 original copies
Electrical documents
3 original copies
Mechanical documents
3 original copies
Plumbing documents
3 original copies
Electronics documents
3 original copies
Sanitary documents
3 original copies
Fire Station/ Lone District Fire Office
Signed and sealed by the Designer/Contractor
Fire Protection documents 3 original copies
Cost Estimate of the building
including labor cost duly 1 original copy Signed and sealed by the Designer/Contractor
notarized
Fire Safety Compliance
1 set of original
Report (FSCR), if required
copy
Management Certification
for Hot Works bearing the
name of the PAI
Fire Safety Practitioner
1 original copy
Business Entity/ Contractor/ Owner
5
CLIENT STEPS
AGENCY ACTION
1. Completely
fill-out necessary
information in the
application form.
1. Issue a queuing
number and
application form
and instruct the
applicant to
complete the
necessary
information.
2. Receive from the
applicant all
documents
required in the
checklist of
requirements.
2. Submit the
filled-out
application form
and the required
documents in the
checklist of
requirements.
FEES TO BE
PAID
3. Check the
completeness of the
submitted
documents.
4. Record to the
Official Log Sheet
the name of
applicant and owner
of the
establishment, the
time and date of
application.
(In case of lacking
requirements, the
CRO shall
immediately return
the application
to the applicant
together with the
FSEC Application
Disapproval Form
for compliance.)
5. Endorse the bill
of materials/ cost
estimate to Fire
Code Assessor
(FCA) for
assessment of fire
code fees/taxes.
PROCESSING
TIME
10 Minutes
6
PERSON
RESPONSIBLE
Customer
Relations Officer
(CRO)
CLIENT STEPS
AGENCY ACTION
3. The applicant
shall wait for the
queuing number
to be called by the
Fire Code
Assessor (FCA)
for the release of
Order of Payment.
6. Compute the fire
code fees/taxes.
4. Receive the
Order of Payment
Slip (OPS).
7. Call the
applicant’s queuing
number and issue
the Order of
Formula:
Payment Slip (OPS)
Verified
to the applicant.
estimated
value
x 0.1%;
8. Call the
Payment
applicant’s queuing
should be
number.
<
Php50,000.00
5. The applicant
shall present and
pay the assessed
amount indicated
in the OPS to the
Fire Code
Collecting Agent
(FCCA).
6. Receive the
Official Receipt
(OR)
FEES TO BE
PAID
1. Application
Fee: Php200
2. One-tenth
of one per
centum (0.1%)
of the verified
estimated
value of the
building but
not more than
Php50,000.00
PROCESSING
TIME
10 Minutes
Example
Computation:
Example 1)
Verified
estimated amount
= 51,000,000
10 Minutes
PERSON
RESPONSIBLE
Fire Code
Assessor
(FCA)
Fire Code
Collecting Agent
(FCCA)
9. Receive payment
from applicant and
issue Official
FC fees =
Receipt (OR), then (0.1*51,000,000)
compile copy of
/100 = 51,000
OR.
FC fees > 50,000
7. Present the OR
to the CRO.
8. Receive the
Claim Stub.
10. Require the
Therefore FC
applicant to present fees = 50, 000
original copy of the only
OR.
11. Check copy
of OR and record
to the Official Log
Sheet the amount
paid, OR Number,
and Date of
Payment, then
issue Claim Stub to
applicant.
Example 2)
Verified
estimated amount
= 25,000,000
FC fees = (0.1 *
25,000,000)/100
= 25,000
FC fees < 50,000
Therefore FC
fees = 25,000
7
5 Minutes
(Agency Action
Step 10 to Step
12)
CRO
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
12. Endorse the
application
documents together
with the required
sets of building
plans as the case
may be to Chief
Fire Safety
Enforcement
Section/Unit
(FSES/FSEU).
13. Assign
Building Plan
Evaluator (BPE)
who will review/
evaluate the plans
and
specifications.
14. Review/
evaluate building
plans and
accomplish Fire
Safety Checklist,
FSEC or Notice of
Disapproval (NOD)
for FSEC as the
case may be, and
make appropriate
recommendations/
findings.
15. Review/
evaluate the
recommendations/
findings of BPE and
recommends to
City/Municipal Fire
Marshal (C/MFM) or
District Fire Marshal
(for lone District
Fire Office) the issuance of FSEC or
NOD for FSEC as
the case may be.
PROCESSING
TIME
PERSON
RESPONSIBLE
CRO
16. Make the final
review/evaluation
of the Chief FSES/
FSEU’s
recommendation for
disposition.
8
15 Minutes
Chief Fire
Safety
Enforcement
Section/ Unit
(FSES/FSEU)
1 ½ Days
Maximum
from the date of
application.
Building Plan
Evaluator
(BPE)
2 Hours
Chief
FSES/FSEU
2 Hours
City/Municipal
Fire Marshal
(C/MFM) or
District Fire
Marshal
(for Lone District
Fire Office)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
17. Approve/
disapprove, and
sign three (3)
copies of FSEC or
NOD (for FSEC) as
the case maybe.
18. Endorse
application
documents to the
CRO.
PROCESSING
TIME
PERSON
RESPONSIBLE
20 Minutes
C/MFM or
District Fire
Marshal
(for Lone District
Fire Office)
19. Record in the
Official Log Sheet
the FSEC or NOD
as the case may
be, number, date
approved, name of
applicant/owner and
10 Minutes
name of
establishment, OR
number and amount
paid. Provide
duplicate copy of
FSEC or NOD to
the designated
Records Custodian.
CRO
9. Acknowledge in 20. Release FSEC
or NOD as the case
the logbook and
may be, and other
claim the FSEC/
pertinent
NOD.
documents to
applicant or
authorized
representative upon
5 Minutes
presentation of
Claim Stub.
Endorse one (1) set
of plan to the BO
as well as duplicate
copy of FSEC, FSC
or NOD as the case
may be.
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures.
Fire Safety Compliance Report (FSCR) - A written report composed of plans, specifications
and design analysis per building prepared by its Engineer/ Architect-of-Record and Fire Safety
Practitioner.
9
Fire Safety Evaluation Clearance (FSEC) Application - Regular (Complex)
A document issued by the BFP as a prerequisite for the grant of Building Permit by the
Office of Building Official having jurisdiction upon determination that the evaluated plans are
compliant with Republic Act 9514 and its Revised Implementing Rules and Regulations.
Office:
Classification:
Fire Station or Lone District Fire Office
A. Complex Transaction (Processing within seven (7) days)
Applicable to all types of occupancies (e.g. Assembly, Educational,
Day Care, etc.) except for the following:
1. Simple structures/buildings whose floor area does not exceed
1,500 square meters:
a.) Single dwelling residential not more than three (3) storeys in
height
b.) Commercial building not more than two (2) storeys in height
c.) Renovation to a mall with issued building permit; and
d.) Warehouse storing non-hazardous materials.
2. Special structures (e.g. Aerodrome facilities, fixed guideway
transit and passenger rail systems, wind turbine energy
generating facilities, etc.)
Type of Transaction: 1. G2C – Government to Citizen
2. G2B – Government to Business Entity
Who may avail:
Owner, Contractor or Business Entity
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplished application
form for Fire Safety
1 original copy
Fire Station/ Lone District Fire Office
Evaluation Clearance
(FSEC)
Architectural documents 3 original copies
Civil documents
3 original copies
Electrical documents
3 original copies
Mechanical documents 3 original copies
Signed and sealed by the Designer/Contractor
Plumbing documents
3 original copies
Electronics documents
3 original copies
Sanitary documents
3 original copies
Fire Protection documents 3 original copies
Cost Estimate of the building
including labor cost duly 1 original copy Signed and sealed by the Designer/Contractor
notarized
Fire Safety Compliance
1 set of original
Report (FSCR), if required
copy
Management Certification
for Hot Works bearing the 1 original copy
name of the PAI
Fire Safety Practitioner
Business Entity/ Contractor/ Owner
10
CLIENT STEPS
AGENCY ACTION
1. Completely
fill-out necessary
information in the
application form.
1. Issue a queuing
number and
application form
and instruct the
applicant to
complete the
necessary
information.
2. Receive from the
applicant all
documents
required in the
checklist of
requirements.
2. Submit the
filled-out
application form
and the required
documents in the
checklist of
requirements.
FEES TO BE
PAID
3. Check the
completeness of the
submitted
documents.
4. Record to the
Official Log Sheet
the name of
applicant and owner
of the
establishment, the
time and date of
application.
(In case of lacking
requirements, the
CRO shall
immediately return
the application
to the applicant
together with the
FSEC Application
Disapproval Form
for compliance.)
5. Endorse the bill
of materials/ cost
estimate to Fire
Code Assessor
(FCA) for
assessment of fire
code fees/taxes.
PROCESSING
TIME
10 Minutes
11
PERSON
RESPONSIBLE
Customer
Relations Officer
(CRO)
CLIENT STEPS
AGENCY ACTION
3. The applicant
shall wait for the
queuing number
to be called by the
Fire Code
Assessor (FCA)
for the release of
Order of Payment.
6. Compute the fire
code fees/taxes.
4. Receive the
Order of Payment
Slip (OPS).
7. Call the
applicant’s queuing
number and issue
the Order of
Formula:
Payment Slip (OPS)
Verified
to the applicant.
estimated
value
x 0.001;
8. Call the
Payment
applicant’s queuing
should be
number.
<
Php50,000.00
5. The applicant
shall present and
pay the assessed
amount indicated
in the OPS to the
Fire Code
Collecting Agent
(FCCA).
FEES TO BE
PAID
1. Application
Fee: Php200
2. One-tenth
of one per
centum (0.1%)
of the verified
estimated
value of the
building but
not more than
Php50,000.00
PROCESSING
TIME
10 Minutes
Example
Computation:
Example 1)
Verified
estimated amount
= 51,000,000
6. Receive the
Official Receipt
(OR)
9. Receive payment
from applicant and
issue Official
Receipt (OR), then FC fees =
(0.1*51,000,000)
compile copy of
/100 = 51,000
OR.
7. Present the OR
to the CRO.
10. Require the
applicant to present Therefore FC
original copy of the fees = 50, 000
only
OR.
8. Receive the
Claim Stub.
11. Check copy
of OR and record
to the Official Log
Sheet the amount
paid, OR Number,
and Date of
Payment, then
issue Claim Stub to
applicant.
10 Minutes
PERSON
RESPONSIBLE
Fire Code
Assessor
(FCA)
Fire Code
Collecting Agent
(FCCA)
FC fees > 50,000
Example 2)
Verified
estimated amount
= 25,000,000
FC fees = (0.1 *
25,000,000)/100
= 25,000
FC fees < 50,000
Therefore FC
fees = 25,000
12
5 Minutes
(Agency Action
Step 10 to Step
12)
CRO
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
12. Endorse the
application
documents together
with the required
sets of building
plans as the case
may be to Chief
Fire Safety
Enforcement
Section/Unit
(FSES/FSEU).
13. Assign
Building Plan
Evaluator (BPE)
who will review/
evaluate the plans
and
specifications.
14. Review/
evaluate building
plans and
accomplish Fire
Safety Checklist,
FSEC or Notice of
Disapproval (NOD)
for FSEC as the
case may be, and
make appropriate
recommendations/
findings.
15. Review/
evaluate the
recommendations/
findings of BPE and
recommends to
City/Municipal Fire
Marshal (C/MFM) or
District Fire Marshal
(for lone District
Fire Office) the issuance of FSEC or
NOD for FSEC as
the case may be.
PROCESSING
TIME
PERSON
RESPONSIBLE
CRO
15 Minutes
5 ½ Days
Maximum
from the date of
application
16. Make the final
review/evaluation
of the Chief FSES/
FSEU’s
recommendation for
disposition.
13
Chief Fire
Safety
Enforcement
Section/ Unit
(FSES/FSEU)
Building Plan
Evaluator
(BPE)
2 Hours
Chief
FSES/FSEU
2 Hours
City/Municipal
Fire Marshal
(C/MFM) or
District Fire
Marshal
(for Lone District
Fire Office)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
17. Approve/
disapprove, and
sign three (3)
copies of FSEC or
NOD (for FSEC) as
the case maybe.
18. Endorse
application
documents to the
CRO.
PROCESSING
TIME
PERSON
RESPONSIBLE
20 Minutes
C/MFM or
District Fire
Marshal
(for Lone District
Fire Office)
19. Record in the
Official Log Sheet
the FSEC or NOD
as the case may
be, number, date
approved, name of
applicant/owner and
10 Minutes
name of
establishment, OR
number and amount
paid. Provide
duplicate copy of
FSEC or NOD to
the designated
Records Custodian.
CRO
9. Acknowledge in 20. Release FSEC
or NOD as the case
the logbook and
may be, and other
claim the FSEC/
pertinent
NOD.
documents to
applicant or
authorized
representative upon
5 Minutes
presentation of
Claim Stub.
Endorse one (1) set
of plan to the BO
as well as duplicate
copy of FSEC, FSC
or NOD as the case
may be.
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures.
Fire Safety Compliance Report (FSCR) - A written report composed of plans, specifications
and design analysis per building prepared by its Engineer/ Architect-of-Record and Fire Safety
Practitioner.
14
Fire Safety Evaluation Clearance (FSEC) Application - Process at OSCP
A document issued by the BFP as a prerequisite for the grant of Building Permit by the
Office of Building Official having jurisdiction upon determination that the evaluated plans are
compliant with Republic Act 9514 and its Revised Implementing Rules and Regulations.
Office:
One Stop Shop for Construction Permitting (OSCP)
Classification:
Simple Transaction
Transaction processed within three (3) days - applicable to the
following types of building whose floor area does not exceed 1,500
square meters:
1) Single dwelling residential building not more than 3 storey,
2) Commercial building not more 2 storey,
3) Renovation to a mall with issued building permit, and
4) Warehouse storing non-hazardous materials.
1. G2C – Government to Citizen
2. G2B – Government to Business Entity
Owner, Contractor or Business Entity
Who may avail:
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplished Unified
Application Form (UAF) or
One-Stop Shop for Construction Permitting
application form for Fire
1 original copy
(OSCP)
Safety Evaluation Clearance
(FSEC)
REQUIRED DOCUMENTS
Type of Transaction:
Note: includes design plans, calculations and
specifications
Architectural documents
Civil documents
Electrical documents
Mechanical documents
3 original copies
3 original copies
3 original copies
Signed and sealed by the Designer/Contractor
3 original copies
Plumbing documents
3 original copies
Electronics documents
Sanitary documents
3 original copies
3 original copies
Fire Protection documents
3 original copies
Cost Estimate of the building
Duly prepared by the Designer/Contractor and
including labor cost duly
1 original copy
duly notarized by the owner.
notarized
Fire Safety Compliance
1 set of original
Fire Safety Practitioner
Report (FSCR), if required
copy
Management Certificate for
Hot Works bearing the name 1 original copy
Business Entity/ Contractor/ Owner
of the PAI
Copy of valid professional
1 photocopy
Professionals
licenses
15
CLIENT STEPS
AGENCY ACTION
1. Submit the
filled-out Unified
Application Form
(UAF)/ BFP
Application Form
and complete 4
sets of
documentary
requirements at the
receiving window
of OSCP.
1. Receive from the
OBO Monitoring
Officer and
acknowledge in the
routing slip the
receipt of all the
documents
required in the
checklist of
requirement.
FEES TO BE
PAID
2. Record the
details of all the
documents
required in the
checklist of
requirement in the
BFP logbook.
PROCESSING
TIME
20 Minutes
3. Forward all the
documents
required in the
checklist of
requirement to the
BFP Liaison
Personnel (BLP) for
transmittal to the
Fire Station.
Note: Plan
evaluation can be
done in the OSCP
backroom
depending on the
availability of BFP
personnel.
16
PERSON
RESPONSIBLE
Customer
Relations Officer/
Fire Code
Assessor
(CRO/FCA)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
30 Minutes from
its cut-off time
BFP Liaison
Personnel
(BLP)
5. Assign Building
Plan Evaluator
(BPE) who will
review/ evaluate the
submitted design
plans, calculations
and its
specifications in the
checklist of
requirements.
15 minutes
Chief Fire
Safety
Enforcement
Section/ Unit
(FSES/FSEU)
6. Evaluate the
design plans,
calculations & its
specifications of the
required
documents and
provide necessary
findings &
recommendations reflected in
the Fire Safety
Checklist (FSC)
and prepare either
FSEC or Notice of
Disapproval (NOD).
1 ½ Days
Maximum from
the date of
application.
Building Plan
Evaluator
(BPE)
4. Transmit all the
documents
required in the
checklist of
requirements to
the Chief, FSES for
the designation of
Building Plan
Evaluator (BPE).
Note: Transmittal of
documents shall be
done twice a day.
Application filed on
or before 11:30 AM
shall be transmitted
to the Fire Station
before noon, while
those filed on or
before 3:00 PM
shall be transmitted
to the Fire Station
before 3:30 PM.
17
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
7. Review/evaluate
the
recommendations/
findings of BPE
and recommend to
City/Municipal Fire
Marshal (C/MFM) or
District Fire Marshal
(for Lone District
Fire Office)
the issuance of
FSEC or NOD as
the case may be.
8. Make the final
review/evaluation
of the Chief FSES/
FSEU’s
recommendation for
appropriate
disposition.
9. Approve/
disapprove, and
sign three (3)
copies of FSC for
FSEC or FSC for
NOD as the case
may be.
Provide/assign
the corresponding
control number
intended for the
application.
PROCESSING
TIME
PERSON
RESPONSIBLE
2 Hours
Chief
FSES/FSEU
2 Hours
20 Minutes
Note: In both
cases of approval
or disapproval, all 3
sets of plans shall
bear the name and
signature of the Fire
Marshal and shall
be stamped either
“APPROVED” or
“DISAPPROVED”.
It shall also indicate
the checklist
number and date;
FSEC number and
date as the case
may be.
(Agency Action
Step 9 to Step
10)
18
City/Municipal
Fire Marshal
(C/MFM) or
District Fire
Marshal
(for Lone District
Fire Office)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
10. Endorse back
all the documents
required in the
checklist of
requirements,
including the 3 sets
of FSC for FSEC or
FSC for NOD as the
case may be, to the
BLP for transmittal
to the CRO at the
OSCP.
PERSON
RESPONSIBLE
C/MFM or DFM
11. Transmit back
all the documents
required in the
checklist of
requirements,
including the 3 sets
of FSC for FSEC or
FSC for NOD as the
case may be, to the
CRO at the OSCP.
30 Minutes
12. Receive from
BLP all the
documents
required in the
checklist of
requirements,
including the FSC
for FSEC or FSC
for NOD as the
case may be.
15 Minutes
13. Endorse to the
OBO Monitoring
Officer the 3 sets
of plans only if it is
approved for review
and approval.
19
BFP Liaison
Personnel
(BLP)
CRO/FCA
CLIENT STEPS
AGENCY ACTION
14. Record in the
logbook the details
of the transmitted
documents.
For approved
application, assess
the Fire Code
Construction Tax
due to the owner/
applicant in
coordination with
the OBO and
accomplish the
Order of Payment
Slip (OPS) and
endorse to the
OBO.
2. Present the
claim stub and
receive the OPS.
Note: This is to be
done through
sharing of
information for
purposes of
determining
whichever the
higher value
between BFP or
OBO; the higher
value shall be the
basis of
assessment to be
reflected in the
OPS.
15. In cases of
disapproved application, all the documents required
in the checklist of
requirements, including the FSC for
NOD shall immediately endorse to the
OBO for the speedy
infomation to the client about the status
of the application.
16. Issue the Order
of Payment Slip
(OPS) together with
OBO.
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
One-tenth of
one per centum (0.1%) of
the verified
estimated
value of the
building but
not more than
Php50,000.00
Formula:
Verified
estimated
value
x 0.001;
Payment
should be
<
Php50,000.00
Example 1)
Verified
estimated amount
= 51,000,000
10 Minutes
CRO/ FCA
FC fees =
(0.1*51,000,000)
/100 = 51,000
FC fees > 50,000
Therefore FC
fees = 50, 000
only
Example 2)
Verified
estimated amount
= 25,000,000
FC fees = (0.1 *
25,000,000)/100
= 25,000
FC fees < 50,000
Therefore FC
fees = 25,000
10 Minutes
20
CLIENT STEPS
AGENCY ACTION
3. The applicant
shall pay the
assessed amount
indicated in the
OPS to the Fire
Code Collecting
Agent (FCCA)
17. Receive the
amount due for the
BFP through the
Cashier, issue the
corresponding OR
to the applicant
through the
Cashier, keep a
copy of the receipt
and record in the
OPS and logbook
the
details of the
payment.
FEES TO BE
PAID
PROCESSING
TIME
10 Minutes
PERSON
RESPONSIBLE
Fire Code
Collecting Agent
(FCCA)
18. Endorse to the
CRO/FCA the OPS
for the details to be
reflected in the FSC
and FSEC.
19. Receive and
reflect the details of
the payment in the
FSC and FSEC.
20. Record in the
Official Log Sheet
the FSEC or NOD
as the case may
be, number, date
approved, name of
applicant/owner and
name of
establishment, OR
number and amount
paid.
10 Minutes
CRO/FCA
21. Release the
FSC and its FSEC
or FSC and its NOD
as the case may be
to the OBO
Releasing Officer
and the 3 sets of
required documents
for proper
distribution to
Client, OBO and
BFP.
5 minutes
21
CLIENT STEPS
AGENCY ACTION
4. Claim and
acknowledge the
requirements
mentioned in
the FSC and the
releasing logbook
for FSEC or if not
compliant, the
FSC and its NOD
together with the
applied complete
required documents as the case
maybe.
22. Claim from the
OBO Releasing
Officer at the
releasing window
the released FSC
and its FSEC for
the archiving BFP
copy, the one (1)
set mentioned in
the Checklist of
requirements or the
FSC and its NOD
as the case may be.
FEES TO BE
PAID
23. Transmit the
documents back to
the Fire Station for
profiling the
duplicate copy of
the FSC and its
FSEC together
with the one (1) set
mentioned in the
Checklist of
requirements or the
FSC and its NOD
by the designated
Records Custodian.
PROCESSING
TIME
PERSON
RESPONSIBLE
15 minutes
CRO/FCA
30 Minutes
BLP
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures.
Fire Safety Compliance Report (FSCR) - A written report composed of plans, specifications
and design analysis per building prepared by its Engineer/ Architect-of-Record and Fire Safety
Practitioner.
22
Fire Safety Inspection Certificate (FSIC) Application for Certificate of
Occupancy - Regular (Simple)
A document issued by the BFP as a prerequisite for the grant of Certificate of
Occupancy by the Office of the Building Official upon determining that the required
fire safety construction are in place, and fire protective and/or warning systems are
properly installed in accordance with the approved plans and specifications and in
compliance with Republic Act 9514 and its Revised Implementing Rules and Regulations.
Office:
Fire Station or Lone District Office
Classification:
A. Simple Transaction
Refers to applications for any of the following structures whose
floor area does not exceed 1,500 square meters:
1) Single dwelling residential building of not more than three
floors/storey,
2) Commercial buildings of not more than two (2) floors/storey,
3) Renovation within a mall with issued building permit, and
4) Warehouse storing non-hazardous substance.
Processing Time: Three (3) working days
1. G2C – Government to Citizen
Type of Transaction: 2. G2B – Government to Business Entity
Owner, Contractor or Business Entity
Who may avail:
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplished application
form for Fire Safety
1 original copy
Inspection Certificate (FSIC)
Fire Station or Lone District Office
Endorsement from the Office
1 original copy
of Building Official (OBO)
Office of Building Official (OBO)
Certificate of Completion
1 original copy
Contractor or Business Entity
Certified true copy of
assessment fee for
securing Occupancy Permit
from OBO
1 original copy
OBO
As-built plan, if necessary
1 original copy
Owner, Contractor or Business Entity
Fire Safety Compliance
and Commissioning Report
(FSCCR), if required
1 set of original
copy
Fire Safety Practitioner
23
CLIENT STEPS
AGENCY ACTION
1. Completely
fill-out and submit
the application
form.
1. Issue a queuing
number and
application form
and instruct the
applicant to
complete the
information.
2. Submit the filledout application
form and the
required
documents in the
checklist of
requirements.
2. Receive from the
applicant all
documents required
in the checklist of
requirements.
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
10 Minutes
Customer
Relations Officer
(CRO)
3. Check the
completeness of the
submitted
documents .
4. Record to the
Official Log Sheet
the name of
applicant, owner of
the establishment,
the time and date
of application. (In
case of lacking
requirements, the
CRO shall
immediately return
the application
to the applicant
together with the
FSIC Application
Disapproval Form
for compliance.)
3. The applicant
shall wait for the
queuing number
to be called by the
Fire Code
Assessor (FCA)
for the release of
Order of Payment
Slip (OPS).
5. Endorse the
Certificate of
Completion/
Certified True Copy
of Assessment Fee
for securing
Occupancy Permit
from OBO to Fire
Code Assessor
(FCA) for
assessment of fire
code fees
24
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
6. Compute the fire
code fees.
4. Receive OPS.
7. Call the
applicant’s queuing
number and issue
the Order of
Payment Slip
(OPS).
Fifteen percent
(15%) of all
fees charged
by LGU but in
no case shall
be lower than
Php500.00
5. The applicant
shall pay the
assessed amount
indicated in the
OPS to the Fire
Code Collecting
Agent (FCCA).
8. Call the
applicant’s queuing
number.
6. Receive the
Official Receipt
(OR).
9. Receive payment
from applicant and
Inspection Fee =
issue Official
(15% *10,000) =
Receipt (OR), then 1,500
compile copy of OR
7. Present the OR
to the CRO.
> 500
10. Require the
applicant to present
original copy of the Therefore Inspection fee = 1,500
OR.
8. Receive the
Claim Stub.
11. Check copy
of OR and record
to the Official Log
Sheet the amount
paid, OR Number,
and Date of
Payment, then
issue Claim Stub to
applicant.
10 Minutes
Fire Code
Assessor
(FCA)
Example
Computation:
Example 1)
Fees charge by
the LGU / PEZA
= 10,000
10 Minutes
Fire Code
Collecting Agent
(FCCA)
Inspection Fee
Example 2)
Fees charge by
the LGU / PEZA
= 2,000
Inspection Fee =
(15% *2,000) =
300
Inspection Fee
< 500
12. Endorse the
Therefore Inspecapplication
documents to Chief tion fee = 500
Fire Safety
Enforcement
Section/Unit
(FSES/FSEU).
25
5 Minutes
CRO
CLIENT STEPS
9. Acknowledges
the IO and AIR.
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
13.Receive
application
documents and
retrieve FSEC and
building plans with
Fire Safety
Checklist (FSC) or
latest After
Inspection
Report (AIR) as the
case may be, from
the BFP
Records
Custodian to be
attached to the
application, assign
Fire Safety
Inspector and issue
an Inspection Order
15 Minutes
Chief Fire
Safety
Enforcement
Section/ Unit
(FSES/FSEU)
14. Proceed to the
establishment and
request
acknowledgement
of the IO from any
responsible
person in the
building, structure
or facility. Conduct
Fire Safety Inspection and submit
After Inspection
Report (AIR) and
supporting
documents to Chief,
FSES/FSEU with
appropriate findings
and recommendations, such as issuance of FSIC/Notice of Disapproval
(NOD) for occupancy, as the case may
be. If the building
or establishment is
already occupied/
operational, FSI
shall recommend
issuance of Notice
to Comply (NTC)
instead of NOD if
there is a violation
of the Fire Code
and its RIRR.
1 ½ Days
Maximum from
the date of
application
Fire Safety
Inspector
(FSI)
26
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
15. Review/
evaluate the
recommendations/
findings of FSI and
recommends to
City/Municipal Fire
Marshal (C/MFM) or
District Fire Marshal
(for Lone District
Fire Office) the
issuance of FSIC,
NOD or NTC as the
case may be.
PROCESSING
TIME
PERSON
RESPONSIBLE
2 Hours
Chief
FSES/FSEU
16. Make the final
review/evaluation
of the Chief FSES/
FSEU’s
recommendation
for disposition.
17. Approve/
disapprove, and
sign three (3)
copies of FSIC/
NOD or NTC (for
FSIC) as the case
may be.
2 Hours
18. Forward
application
documents to the
CRO.
27
City/Municipal
Fire Marshal
(C/MFM) or
District Fire
Marshal
(for Lone District
Fire Office)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
19. Record in the
Official Log Sheet
the FSIC/NOD/NTC
as the case may be
the number date
approved, name
of applicant/owner,
name of
establishment, OR
number and amount
paid. Provide
duplicate copy of
FSIC/NOD/NTC
to the designated
Records Custodian
10 Minutes
together the
application
documents, retrieve
FSEC and
building plans with
Fire Safety
Checklist (FSC),
CRO
After Inspection
Report (AIR) for
during
construction or
latest After
Inspection Report
(AIR) as the case
may be.
20. Release FSIC/
10. Acknowledge
in the logbook and NOD/NTC as the
case may be, to
claim the FSIC/
applicant or
NOD/NTC
authorized
representative upon
5 Minutes
presentation of
Claim Stub.
Endorse to OBO
the duplicate copy
of FSIC/NOD/NTC
as the case may be.
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures
Fire Safety Compliance and Commissioning Report (FSCCR) - A compilation report of all
approved submittals, test and acceptable forms of all fire protection and life safety features,
which shall form part of the “as built” documents turned over by the contractor to the building
owner.
28
Fire Safety Inspection Certificate (FSIC) Application for Certificate of
Occupancy - Regular (Complex)
A document issued by the BFP as a prerequisite for the grant of Certificate of
Occupancy by the Office of the Building Official upon determining that the required
fire safety construction are in place, and fire protective and/or warning systems are
properly installed in accordance with the approved plans and specifications and in
compliance with Republic Act 9514 and its Revised Implementing Rules and Regulations.
Office:
Fire Station or Lone District Fire Office
A. Complex Transaction (Processing within seven (7) days)
Applicable to all types of occupancies (e.g. Assembly, Educational,
Day Care, etc.) except for the following:
1. Simple structures/buildings whose floor area does not exceed
1,500 square meters:
Classification:
a.) Single dwelling residential not more than three (3) storeys in
height
b.) Commercial building not more than two (2) storeys in height
c.) Renovation to a mall with issued building permit; and
d.) Warehouse storing non-hazardous materials.
2. Special structures (e.g. Aerodrome facilities, fixed guideway
transit and passenger rail systems, wind turbine energy
generating facilities, etc.)
1. G2C – Government to Citizen
Type of Transaction: 2. G2B – Government to Business Entity
Owner, Contractor or Business Entity
Who may avail:
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplished application
form for Fire Safety
1 original copy
Inspection Certificate (FSIC)
Endorsement from the Office
1 original copy
of Building Official (OBO)
Certificate of Completion
1 original copy
Fire Station or Lone District Office
Office of Building Official (OBO)
Contractor or Business Entity
Certified true copy of
assessment fee for
1 original copy
securing Occupancy Permit
from OBO
As-built plan, if necessary
1 original copy
Fire Safety Compliance
1 set of original
and Commissioning Report
copy
(FSCCR), if required
OBO
Owner, Contractor or Business Entity
Fire Safety Practitioner
29
CLIENT STEPS
AGENCY ACTION
1. Completely
fill-out and submit
the application
form.
1. Issue a queuing
number and
application form
and instruct the
applicant to
complete the
information.
2. Receive from the
applicant all
documents
required in the
checklist of
requirements.
2. Submit the
filled-out
application form
and the
required
documents in the
checklist of
requirements.
FEES TO BE
PAID
3. Check the
completeness of the
submitted
documents .
4. Record to the
Official Log Sheet
the name of
applicant, owner of
the establishment,
the time and date
of application. (In
case of lacking
requirements, the
CRO shall
immediately return
the application
to the applicant
together with the
FSIC Application
Disapproval Form
for compliance.)
3. The applicant
shall wait for the
queuing number
to be called by the
Fire Code
Assessor (FCA)
for the release of
Order of Payment
Slip (OPS).
PROCESSING
TIME
10 Minutes
5. Endorse the
Certificate of
Completion and
Certified True Copy
of Assessment Fee
for securing
Occupancy Permit
from OBO to Fire
Code Assessor
(FCA) for
assessment of fire
code fees.
30
PERSON
RESPONSIBLE
Customer
Relations Officer
(CRO)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
6. Compute the fire
code fees.
4. Receive OPS.
5. The applicant
shall pay the
assessed amount
indicated in the
OPS to the Fire
Code Collecting
Agent (FCCA).
6. Receive the
Official Receipt
(OR).
7. Present the OR
to the CRO.
7. Call the
applicant’s queuing
number and issue
the Order of
Payment Slip
(OPS).
8. Call the
applicant’s queuing
number.
Fifteen percent
(15%) of all
fees charged
by LGU but in
no case shall
be lower than
Php500.00
10 Minutes
Example
Computation:
9. Receive payment
from applicant and
issue Official
Receipt (OR), then
compile copy of
OR.
Example 1)
Fees charge by
the LGU / PEZA
= 10,000
10 Minutes
Fire Code
Assessor
(FCA)
Fire Code
Collecting Agent
(FCCA)
Inspection Fee =
(15% *10,000) =
1,500
10. Require the
applicant to present Inspection Fee
original copy of the > 500
OR.
Therefore Inspection fee = 1,500
8. Receive the
Claim Stub.
11. Check copy
of OR and record
to the Official Log
Sheet the amount
paid, OR Number,
and Date of
Payment, then
issue Claim Stub to
applicant.
Example 2)
Fees charge by
the LGU / PEZA
= 2,000
Inspection Fee =
(15% *2,000) =
300
Inspection Fee
< 500
12. Endorse the
Therefore Inspecapplication
tion fee = 500
documents to Chief
Fire Safety
Enforcement
Section/Unit (FSES/
FSEU).
31
5 Minutes
CRO
CLIENT STEPS
9. Acknowledges
the IO and AIR.
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
13.Receive
application
documents and
retrieve FSEC and
building plans with
Fire Safety
Checklist (FSC) or
latest After
Inspection
Report (AIR) as the
case may be, from
the BFP
Records
Custodian to be
attached to the
application, assign
Fire Safety
Inspector and issue
an Inspection
Order.
15 Minutes
Chief Fire
Safety
Enforcement
Section/ Unit
(FSES/FSEU)
14. Proceed to the
establishment and
request
acknowledgement
of the IO from any
responsible
person in the
building, structure
or facility. Conduct
Fire Safety Inspection and submit
After Inspection
Report (AIR) and
supporting
documents to Chief,
FSES or FSEU with
appropriate findings
and recommendations, such as
issuance of FSIC/
Notice of
Disapproval (NOD)
for occupancy, as
the case may be.
If the building or
establishment is
already occupied/
operational, FSI
shall recommend issuance of Notice to
Comply (NTC)
instead of NOD if
there is a violation
of the Fire Code
and its RIRR.
5 ½ Days
Maximum from
the date of
application
Fire Safety
Inspector
(FSI)
32
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
15. Review/
evaluate the
recommendations/
findings of FSI
and recommend to
City/Municipal Fire
Marshal (C/MFM) or
District Fire Marshal
(for Lone District
Fire Office) the
issuance of FSIC,
NOD or NTC as the
case may be.
16. Make the final
review/evaluation
of the Chief, FSES/
FSEU’s
recommendation for
disposition.
PROCESSING
TIME
PERSON
RESPONSIBLE
2 Hours
Chief
FSES/FSEU
2 Hours
City/Municipal
Fire Marshal
(C/MFM) or
District Fire
Marshal
(for Lone District
Fire Office)
17. Approve/
disapprove, and
sign three (3)
copies of FSIC/
NOD or NTC (for
Occupancy) as the
case may be.
20 Minutes
18. Forward
application
documents to the
CRO
33
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
19. Record in the
Official Log Sheet
the FSIC/NOD/NTC
as the case may be
the number date
approved, name
of applicant/owner,
name of
establishment, OR
number and amount
paid. Provide
duplicate copy of
FSIC/NOD/NTC
to the designated
Records Custodian
together the
application
documents, retrieve
FSEC and
building plans with
Fire Safety
Checklist (FSC),
After Inspection
Report (AIR) for
during
construction or
latest After
Inspection Report
(AIR) as the case
may be.
PROCESSING
TIME
PERSON
RESPONSIBLE
10 Minutes
CRO
20. Release FSIC/
NOD/NTC as the
case may be, to
applicant or authorized representative
5 Minutes
upon presentation
of Claim Stub. Endorse to OBO the
duplicate copy of
FSIC/ NOD/NTC as
the case may be.
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures
Fire Safety Compliance and Commissioning Report (FSCCR) - A compilation report of all
approved submittals, test and acceptable forms of all fire protection and life safety features,
which shall form part of the “as built” documents turned over by the contractor to the building
owner.
10. Acknowledge
in the logbook and
claim the FSIC/
NOD/NTC
34
Fire Safety Inspection Certificate (FSIC) Application for Certificate
of Occupancy - Process at OSCP
A document issued by the BFP as a prerequisite for the grant of Certificate of
Occupancy by the Office of the Building Official upon determining that the required
fire safety construction are in place, and fire protective and/or warning systems are
properly installed in accordance with the approved plans and specifications and in
compliance with Republic Act 9514 and its Revised Implementing Rules and Regulations.
Office:
One-Stop Shop for Construction Permitting (OSCP)
Classification:
A. Simple Transaction
Refers to applications for any of the following structures whose
floor area does not exceed 1,500 square meters:
1) Single dwelling residential building of not more than three
floors/storey,
2) Commercial buildings of not more than two (2) floors/storey,
3) Renovation within a mall with issued building permit, and
4) Warehouse storing non-hazardous substance.
Processing Time: Three (3) working days
1. G2C – Government to Citizen
Type of Transaction: 2. G2B – Government to Business Entity
Owner, Contractor or Business Entity
Who may avail:
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplished application
form for Fire Safety
Inspection Certificate (FSIC) 1 original copy
One-Stop Shop for Construction Permitting
or Unified Application Form
(UAF)
Endorsement from the Office
1 original copy
of Building Official (OBO)
Office of Building Official (OBO)
Certificate of Completion
1 original copy
Contractor or Business Entity
Certified true copy of
assessment fee for
securing Occupancy Permit
from OBO
1 original copy
OBO
As-built plan, if necessary
1 original copy
Owner, Contractor or Business Entity
Fire Safety Compliance
and Commissioning Report
(FSCCR), if required
1 set of original
copy
Fire Safety Practitioner
35
CLIENT STEPS
AGENCY ACTION
1. Submit the
filled-out Unified
Application Form
(UAF)/ BFP
Application Form
and complete 4
sets of
documentary
requirements at the
receiving window
of OSCP.
1. Receive from the
OBO Monitoring
Officer and
acknowledges the
routing slip the
receipt of all the
documents
required in the
checklist of
requirement.
FEES TO BE
PAID
2. Record the
details of all the
documents
required in the
checklist of
requirement in the
BFP logbook.
PROCESSING
TIME
10 Minutes
3. Forwards all the
documents
required in the
checklist of
requirement to the
BFP Liaison
Personnel (BLP) for
transmittal to the
Fire Station.
Note: The BLP shall
verify to the OBO
for JOINT
INSPECTION
TEAM (JIT)
schedule in the
conduct of joint
inspection.
4. Transmit all the
documents
required in the
checklist of
requirements to the
Chief, FSES for the
designation of Fire
Safety Inspector
(FSI).
30 Minutes
36
PERSON
RESPONSIBLE
Customer
Relations Officer/
Fire Code
Assessor
(CRO/FCA)
BFP Liaison
Officer
(BLP)
CLIENT STEPS
2. Acknowledges
the IO and AIR.
AGENCY ACTION
FEES TO BE
PAID
5. Receive all the
documents
required in the
checklist of
requirements and
retrieve FSEC and
its building plans
with Fire Safety
Checklist (FSC)
and the latest After
Inspection Report
(AIR) as the case
may be, from the
BFP Records
Custodian to be
attached to the
application, assign
Fire Safety
Inspector and issue
an Inspection Order
duly signed by the
Fire Marshal.
6. Receive the IO,
coordinate, conduct
of joint Fire
Safety Inspection
and submit After
Inspection Report
(AIR) and
supporting
documents to Chief,
FSES/Chief, FSEU
with appropriate
findings and
recommendations,
such as issuance
of FSIC or Notice of
Disapproval (NOD)
for occupancy, as
the case may be.
If the building or
establishment is
already occupied/
operational and
found out
non-compliant with
the Fire Code & its
RIRR, FSI shall
recommend
issuance of Notice
to Comply (NTC).
37
PROCESSING
TIME
PERSON
RESPONSIBLE
15 Minutes
Chief
Fire Safety
Enforcement
Section/ Unit
(FSES/FSEU)
1 ½ Days
Maximum from
the date of
application
Fire Safety
Inspector
(FSI)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
7. Review/evaluate
the
recommendations/
findings of FSI and
recommends to
City/Municipal Fire
Marshal (C/MFM) or
District Fire Marshal
(for Lone District
Fire Office) the
issuance of FSIC or
NOD or NTC as the
case may be.
PROCESSING
TIME
PERSON
RESPONSIBLE
2 Hours
Chief
FSES/FSEU
8. Make the final
review/evaluation
of the Chief FSES/
FSEU’s
recommendation for
disposition.
9. Approve/
disapprove, and
sign three (3)
copies of FSIC/
NOD or NTC as the
case may be.
Provide/assign
the corresponding
control number
intended for the
application.
2 Hours
City/Municipal
Fire Marshal
(C/MFM) or
District Fire
Marshal
(for Lone District
Fire Office)
10. Forward the
required documents
in the checklist of
requirements
including three (3)
copies of FSIC/
NOD or NTC as the
case may be to the
BLP.
11. Transmit back
all the documents
required in the
checklist of
requirements,
including the three
(3) copies of FSIC/
NOD or NTC as the
case may be, to the
CRO at the OSCP.
30 Minutes
38
BFP LiaIson
Personnel
(BLP)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
30 Minutes
Customer
Relation Officer/
Fire Code
Assessor
(CRO/FCA)
12. Record in the
logbook the details
of the transmitted
documents.
For approved
application, assess
the corresponding
Fire Safety
Inspection Fee due
to the owner/
applicant in
coordination with
the OBO through
sharing of
information.
3. Present the
claim stub and
receive the OPS.
4. The applicant
shall pay the
assessed amount
indicated in the
OPS to the Fire
Code Collecting
Agent (FCCA)
through OBO
Treasurer/ Casher.
Fifteen percent
(15%) of all
fees charged
by LGU but in
no case shall
be lower than
Php500.00
Example
Computation:
Note: This is to be
done through
sharing of
information for
purposes of
determining
whichever the
higher value
between BFP or
OBO; the higher
value shall be the
basis of
assessment to be
reflected in the
OPS.
13. Accomplish the
Order of Payment
Slip (OPS) and
endorse to the
Building Official
(BO).
Example 1)
Fees charge by
the LGU / PEZA
= 10,000
14. Receive the
OPS from the
applicant through
the OBO Treasurer/
Casher, validate the
authenticity of the
OPS.
Inspection Fee
< 500
Inspection Fee =
(15% *10,000) =
1,500
Inspection Fee
> 500
Therefore Inspection fee = 1,500
Example 2)
Fees charge by
the LGU / PEZA
= 2,000
Inspection Fee =
(15% *2,000) =
300
Therefore Inspection fee = 500
39
10 Minutes
(Agency Action
Step 14 to Step
16)
Fire Code
Collecting Agent
(FCCA)
CLIENT STEPS
AGENCY ACTION
5. Receive the
Official Receipt
(OR) through OBO
Treasurer/ Casher.
15. Receive the
amount due for the
BFP through the
Cashier, issue the
corresponding OR
to the applicant
through the Cashier, keep a copy
of the receipt and
record in the OPS
and logbook the
details of the
payment.
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
FCCA
16. Endorse to the
CRO/FCA the OPS
for the details to
be reflected in the
FSIC.
17. Receive and
reflect/record the
details of the OR
number and amount
paid, number, date
approved, name of
applicant/owner and
name of
establishment in
the FSIC and at the
official log sheet.
6. Claim at the
OBO releasing
window and
acknowledge in
the logbook for the
receipt of the FSIC
or NOD or NTC as
the case maybe.
5 Minutes
CRO/FCA
18. Release the
FSIC or NOD or
NTC as the case
may be to the OBO
Releasing Officer
its corresponding
documents for
proper distribution
to Client, OBO and
BFP.
5 Minutes
40
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
19. Claim from the
OBO Releasing
Officer at the
releasing window
the released FSIC
or NOD or NTC for
archiving BFP copy
and the attached
one (1) set
mentioned in the
Checklist of
requirements as
the case may be.
20. Transmit the
documents back to
the Fire Station for
profiling the duplicate copy of the
FSIC and its one
(1) set mentioned in
the Checklist of
requirements or
NOD or NTC as the
case maybe to the
designated Records
Custodian.
PROCESSING
TIME
PERSON
RESPONSIBLE
15 Minutes
CRO/FCA
30 Minutes
BLP
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures
Fire Safety Compliance and Commissioning Report (FSCCR) - A compilation report of all
approved submittals, test and acceptable forms of all fire protection and life safety features,
which shall form part of the “as built” documents turned over by the contractor to the building
owner.
41
Fire Safety Inspection Certificate (FSIC) Application for New Business
Permit with Valid FSIC Issued During Occupancy Permit Stage
A document issued by the BFP as a pre-requisite for the issuance of Business or
Mayor’s Permit, Accreditation for Hospitals, Permit to Operate, PHILHEALTH Accreditation for
Hospitals, DOH License to Operate and other permits and licenses being issued by other
government agencies valid for one (1) year from the date of issuance unless revoked/cancelled.
Fire Station/Lone District or Business One Stop Shop (BOSS)
New Business with Valid FSIC issued during Occupancy Stage
(Transaction processed within 1 day)
The FSIC issued during the Occupancy Permit stage is already sufficient as basis for issuance of the FSIC for Business Permit, subject to
the following conditions:
1. The nature of occupancy of the issued FSIC for occupancy is the
same with that of the intended purpose for business operation.
2. The Business Permit is filed within nine (9) months from the
issuance of Certificate of Occupancy.
3. The location of the said business application shall be the same
Classification:
as what is indicated in the Certificate of Occupancy.
4. The owner/applicant shall execute an Undertaking that from the
time the of application for Business Permit that there was no
substantial changes made on the building/establishment from
the time that it was issued with FSIC for Occupancy Permit; if
there is violation during validation inspection, the Business Permit
is deemed automatically REVOKED.
5.That the owner/applicant shall pay the appropriate Fire Safety
Inspection Fee for Business Permit application.
1. G2C – Government to Citizen
Type of Transaction: 2. G2B – Government to Business Entity
Owner, Contractor or Business Entity
Who may avail:
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplished application
form for FSIC if applied at
District or Business One Stop
Fire Station/Lone District
1 original copy Fire Station/LoneShop
(BOSS)
or Unified Application Form
(UAF) if applied at BOSS
Certified True Copy of Valid
1 copy
Office of Building Official (OBO)
Certificate of Occupancy
Assessment of Business
Permit Fee/ Tax Assessment
One Stop Shop (BOSS)/ Business
Bill from Business
1 original copy Business
Processing
and Licensing Office (BPLO)
Processing and Licensing
Office (BPLO)
Affidavit of Undertaking that
there was no substantial
Owner or Business Entity
changes made on building/ 1 original copy
establishment
Fire Safety Maintenance
1 set of original
Fire Safety Practitioner
Report (FSMR), if required
copy
Copy of Fire Insurance, if
1 original copy
Fire Insurance Company
necessary
Management Certificate
for Hot Works Operations
Business Entity/ Owner
bearing the name of the PAI, 1 original copy
if necessary
Office:
42
CLIENT STEPS
AGENCY ACTION
1. Completely
fill-out necessary
information in the
application form
1. Issue a queuing
number and
application form
and instruct the
applicant to
complete the
necessary
information.
2. Submit the
filled-out
application form
and the required
documents in the
checklist of
requirements.
2. Receive from the
applicant all
documents
required in the
checklist of
requirements.
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
3. Check the
completeness of the
submitted
documents.
4. Record to the
Official Log Sheet
the name of
applicant, owner of
the establishment,
the time and date of
application. (In case
of lacking
requirements, the
CRO shall
immediately return
the application
to the applicant
together with the
FSIC
Application
Disapproval Form
for compliance).
3. The applicant
shall wait for the
queuing number
to be called by the
Fire Code
Assessor (FCA)
for the release of
Order of Payment
Slip (OPS).
10 Minutes
5. Endorse the
application to the
Fire Code Assessor
(FCA) for
assessment.
43
Customer
Relations Officer
(CRO)
CLIENT STEPS
4. Receive OPS.
5. The applicant
shall pay the
assessed amount
indicated in the
OPS to the Fire
Code Collecting
Agent (FCCA).
6. Receive the
Official Receipt
(OR).
7. Present the OR
to the CRO.
8. Receive the
Claim Stub.
AGENCY ACTION
FEES TO BE
PAID
6. Compute the
fire code fees/
taxes.
7. Call the
applicant’s
queuing number
and issue the
Order of Payment
Slip (OPS).
8. Call the
applicant’s
queuing number.
1. Fifteen
percent (15%)
of all fees
charged by
LGU but in
no case shall
be lower than
Php500.00
9. Receive
payment from
applicant and
issue Official
Receipt (OR), then
compile copy of
OR.
10. Require the
applicant to
present original
copy of the OR.
11. Check copy
of OR and record
to the Official Log
Sheet the amount
paid, OR Number,
and Date of
Payment, then
issue Claim Stub
to applicant.
12. Verify validity
Certificate of
Occupancy
and refer the application documents
to Chief Fire Safety Enforcement
Section/Unit
(FSES/FSEU) for
issuance of FSIC
for Business
Operation.
PROCESSING
TIME
10 Minutes
PERSON
RESPONSIBLE
Fire Code
Assessor
(FCA)
Example
Computation:
Example 1)
Fees charge by
the LGU / PEZA
= 10,000
Inspection Fee =
(15% *10,000) =
1,500
10 Minutes
Fire Code
Collecting Agent
(FCCA)
Inspection Fee
> 500
Therefore Inspection fee = 1,500
Example 2)
Fees charge by
the LGU / PEZA
= 2,000
Inspection Fee =
(15% *2,000) =
300
Inspection Fee
< 500
5 Minutes
Therefore Inspection fee = 500
2. If
applicable,
compute the
appropriate
fees in
accordance to
volume
capacities
provided in the
following:
a. Storage Fee
b. Conveyance Fee
44
CRO
5 Minutes
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
13. Review/
evaluate the
referral of CRO
and forward his/
her recommendation to the City/
Municipal Fire
Marshal (C/MFM)
or District Fire
Marshal (for Lone
District Fire Office)
for issuance of
FSIC for Business
Operation.
14. Approve and
sign three (3)
copies of FSIC for
Business
Operation and
forward the same
to the CRO.
15. Record in the
Official Log Sheet
the FSIC Number,
date approved and
validity. Provide
duplicate copy of
FSIC to the
designated BFP
Records
Custodian.
16. Release the
9. Present the
FSIC to the
Claim Stub,
acknowledge in the applicant or
Authorized
logbook and
Representative
claim the FSIC.
upon presentation
of the Claim Stub.
Endorse copy of
the FSIC to the
Business
Processing and
Licensing Office
(BPLO).
PROCESSING
TIME
PERSON
RESPONSIBLE
2 Hours
Chief Fire
Safety
Enforcement
Section/ Unit
(FSES/FSEU)
20 Minutes
City/Municipal
Fire Marshal
(C/MFM) or
District Fire
Marshal (for
Lone District Fire
Office)
10 Minutes
CRO
5 Minutes
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures
Fire Safety Maintenance Report (FSMR) - A written report prepared by the building owner,
his/her fire safety practitioner or authorized representative. This is a compilation of the
maintenance and testing records kept by the building’s engineering and maintenance
department, as a prerequisite for the issuance of FSIC for Business or Mayor’s Permit
renewal, Certificate of Annual Inspection, Permit to Operate, PHILHEALTH Accreditation for
Hospitals, DOH License to Operate and other permits or licenses being issued by other
government agencies.
Said report is required to private and public buildings, facilities and structures to be
constructed, altered or modified, which by reason of their use, size and height are required to
install any or combination of the following: 1) wet standpipe system; 2) automatic fire
suppression system; and 3) automatic fire detection and alarm system
45
Fire Safety Inspection Certificate (FSIC) for New Business Permit without
Valid FSIC for Occupancy Issued and with Occupancy Certificate Not Filed
After Nine (9) Months from Issuance
A document issued by the BFP as a pre-requisite for the issuance of Business or
Mayor’s Permit, Accreditation for Hospitals, Permit to Operate, PHILHEALTH Accreditation for
Hospitals, DOH License to Operate and other permits and licenses being issued by other
government agencies valid for one (1) year from the date of issuance unless revoked/cancelled.
Office:
Classification:
Fire Station/Lone District Fire Office or Business One Stop Shop
(BOSS)
Fire Safety Inspection Certificate (FSIC) for New Business Permit
without Valid FSIC for Occupancy Issued and with Occupancy
Certificate Not Filed After Nine (9) Months from Issuance
(Transaction processed within 3 days)
1. G2C – Government to Citizen
Type of Transaction: 2. G2B – Government to Business Entity
Who may avail:
Owner, Contractor or Business Entity
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplished application
form for Fire Safety
Inspection Certificate (FSIC)
District or Business One Stop
if applied at Fire Station/
1 original copy Fire Station/LoneShop
(BOSS)
Lone District or Unified
Application Form (UAF) if
applied at BOSS
Assessment of Business
Permit Fee/ Tax Assessment
Bill from Business Process- 1 original copy
ing and Licensing Office
(BPLO)
Business One Stop Shop (BOSS)/ Business
Processing and Licensing Office (BPLO)
Copy of Fire Insurance, if
necessary
1 original copy
Fire Insurance Company
Fire Safety Maintenance
Report (FSMR), if required
1 set of original
copy
Fire Safety Practitioner
Management Certificate for
Hot Works Operations
bearing the name of the PAI, 1 original copy
if necessary
Business Entity/ Owner
46
CLIENT STEPS
AGENCY ACTION
1. Completely
fill-out necessary
information in the
application form
1.Issue a queuing
number and
application form
and instruct the
applicant to
complete the
information.
2. Submit the
filled-out
application form
and the required
docu-ments in the
checklist of
requirements.
2. Receive from the
applicant the
accomplished
application form
along with the
required sets of
documents.
3. The applicant
shall wait for the
queuing number
to be called by the
Fire Code
Assessor (FCA)
for the release of
Order of Payment
Slip (OPS).
FEES TO BE
PAID
3. Check the
completeness of the
submitted
documents.
4. Record to the
Official Log Sheet
the name of
applicant, owner of
the establishment,
the time and date of
application. (In case
of lacking
requirements, the
CRO shall
immediately return
the application
to the applicant
together with the
FSIC Application
Disapproval Form
for compliance).
5. Endorse the
application to the
Fire Code Assessor
(FCA) for
assessment.
47
PROCESSING
TIME
PERSON
RESPONSIBLE
10 Minutes
Customer
Relations Officer
(CRO)
CLIENT STEPS
AGENCY ACTION
6. Compute the fire
code fees/taxes.
4. Receive OPS.
7. Call the
applicant’s queuing
number and issue
the Order of
Payment Slip (OPS)
5. The applicant
shall pay the
assessed amount
indicated in the
OPS to the Fire
Code Collecting
Agent (FCCA)
8. Call the
applicant’s queuing
number.
6. Receive the
Official Receipt
(OR)
9. Receive payment
from applicant and
issue Official
Receipt (OR), then
compile copy of OR
7. Present the OR
to the CRO
8. Receive the
Claim Stub
FEES TO BE
PAID
1. Fifteen
percent (15%)
of all fees
charged by
LGU but in
no case shall
be lower than
Php500.00
PROCESSING
TIME
PERSON
RESPONSIBLE
10 Minutes
Fire Code
Assessor
(FCA)
Example
Computation:
Example 1)
Fees charge by
the LGU / PEZA
= 10,000
Inspection Fee =
(15% *10,000) =
1,500
Inspection Fee
> 500
Therefore Inspection fee = 1,500
Example 2)
Fees charge by
the LGU / PEZA
= 2,000
10 Minutes
Fire Code
Collecting Agent
(FCCA)
Inspection Fee =
(15% *2,000) =
300
Inspection Fee
< 500
Therefore Inspection fee = 500
10. Require the
applicant to present
2. If
original copy of the applicable,
OR
compute the
appropriate
fees in
11. Check copy
accordance to
of OR and record
volume
to the Official Log
capacities
Sheet the amount
provided in the
paid,OR Number,
following:
and Date of
a. Storage Fee
Payment, then
b. Conveyissue Claim Stub to ance Fee
c. Hotworks
applicant.
Fee
48
5 Minutes
CRO
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
12. Schedule the
fire safety
inspection, assign
Fire Safety
Inspector (FSI), and
issue an Inspection
Order (IO)
9. Acknowledges
the IO and AIR.
13. Proceed to the
establishment and
request
acknowledgement
of the IO from any
responsible
person in the
building, structure
or facility. Conduct
validation of the
tax bill for possible
uncollected
payment of fees/
taxes prescribed
under RA 9514 and
IRR and conduct
fire safety
inspection and
immediately
prepare an After
Inspection Report
(AIR) and
recommend for
issuance of FSIC
for business. Before
leaving the
premises,
establishment/
building owner,
occupant, or any
duly authorized
representative shall
acknowledge the
After Inspection
Report (AIR) and
furnished with a
copy.
PROCESSING
TIME
PERSON
RESPONSIBLE
20 Minutes
Chief Fire
Safety
Enforcement
Section/ Unit
(FSES/FSEU)
Within one (1)
day
(Agency Action
Step 13 to Step
14)
49
Fire Safety
Inspector
(FSI)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
14. Submit a copy
of the AIR to the
Chief, FSES/Chief,
FSEU.
FSI
15. Review/
evaluate the
findings of FSI and
recommend to the
City/Municipal Fire
Marshal (C/MFM) or
District Fire Marshal
(for Lone District
Fire Office) the
issuance of FSIC
or NTC as the case
maybe.
3 Hours
16. Approve and
sign three (3)
copies of FSIC or
NTC in case there
is a violation of
the Fire Code and
forwards the same
to the CRO or
releasing clerk, for
release.
3 Hours
50
Chief
FSES/ FSEU
City/Municipal
Fire Marshal
(C/MFM) or
District Fire
Marshal (for
Lone District Fire
Office)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
17. Record in the
Official Log Sheet
the FSIC Control
number, date
approved. Provide
duplicate copy of
FSIC/NTC in case
there is a violation
of the Fire Code to
the designated
Records Custodian.
10. Present the
Claim Stub,
acknowldege in the
logbook and claim
the FSIC/NTC.
PROCESSING
TIME
PERSON
RESPONSIBLE
10 Minutes
18. Release the
FSIC to the applicant or Authorized
Representative
upon presentation
of the Claim Stub.
For NTC forward
to FSI and shall be
served to the applicant or Authorized
Representative.
Endorse copy of
FSIC/NTC as the
case maybe to the
Business Processing and Licensing
Office (BPLO).
CRO
5 Minutes
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures.
Fire Safety Maintenance Report (FSMR) - A written report prepared by the building owner,
his/her fire safety practitioner or authorized representative. This is a compilation of the
maintenance and testing records kept by the building’s engineering and maintenance
department, as a prerequisite for the issuance of FSIC for Business or Mayor’s Permit
renewal, Certificate of Annual Inspection, Permit to Operate, PHILHEALTH Accreditation for
Hospitals, DOH License to Operate and other permits or licenses being issued by other
government agencies.
Said report is required to private and public buildings, facilities and structures to be
constructed, altered or modified, which by reason of their use, size and height are required to
install any or combination of the following: 1) wet standpipe system;
2) automatic fire suppression system; and 3) automatic fire detection and alarm system.
51
Fire Safety Inspection Certificate (FSIC) Application for Renewal of
Business
A document issued by the BFP as a pre-requisite for the issuance of Business or
Mayor’s Permit, Accreditation for Hospitals, Permit to Operate, PHILHEALTH Accreditation for
Hospitals, DOH License to Operate and other permits and licenses being issued by other
government agencies valid for one (1) year from the date of issuance unless revoked/cancelled
Office:
Fire Station/Lone District Fire Office or Business One Stop Shop
(BOSS)
Classification:
Renewal of Business Included in the Positive List
(Transaction processed within 1 day)
1. G2C – Government to Citizen
Type of Transaction: 2. G2B – Government to Business Entity
Owner, Contractor or Business Entity
Who may avail:
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Accomplished application
form for Fire Safety
Inspection Certificate (FSIC)
District or Business One Stop
if applied at Fire Station/
1 original copy Fire Station/LoneShop
(BOSS)
Lone District or Unified
Application Form (UAF) if
applied at BOSS
Assessment of Business
Permit Fee/ Tax Assessment
Bill from Business
1 original copy
Processing and Licensing
Office (BPLO)
Business One Stop Shop (BOSS)/ Business
Processing and Licensing Office (BPLO)
Copy of Fire Insurance, if
necessary
1 original copy
Fire Insurance Company
Fire Safety Maintenance
Report (FSMR), if required
1 set of original
copy
Fire Safety Practitioner
Management Certification
for Hot Works Operations
bearing the name of the PAI, 1 original copy
if necessary
Business Entity/ Owner
52
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
1. Issue a queuing
number and
application form
and instruct the
applicant to
complete the
information.
2. Submit the filled- 2. Receive from the
out application
applicant all
form and the
documents required
required
in the checklist of
requirements.
documents in the
checklist of
requirements.
3. Check the
completeness of
the submitted
documents.
4. Record to the
Official Log Sheet
the name of
applicant, owner of
the establishment,
the time and date of
application. (In case
of lacking
requirements, the
CRO shall
immediately return
the application
to the applicant
together with the
FSIC Application
Disapproval Form
for compliance.)
PROCESSING
TIME
PERSON
RESPONSIBLE
1. Completely
fill-out necessary
information in the
application form.
3. The applicant
shall wait for the
queuing number
to be called by the
Fire Code
Assessor (FCA)
for the release of
Order of Payment
Slip (OPS).
10 Minutes
5. Endorse the
application to the
Fire Code Assessor
(FCA) for
assessment.
53
Customer
Relations Officer
(CRO)
CLIENT STEPS
4. Receive OPS.
5. The applicant
shall pay the
assessed amount
indicated in the
OPS to the Fire
Code Collecting
Agent (FCCA).
6. Receive the
Official Receipt
(OR).
AGENCY ACTION
6. Compute the fire
code fees/taxes.
7. Call the
applicant’s queuing
number.
8. Call the
applicant’s queuing
number.
9. Receive payment
from applicant and
issue Official Receipt (OR), then
compile copy of OR.
7. Present the OR 10. Require the
to the CRO.
applicant to present
original copy of the
OR.
8. Receive the
11. Verify Positive
Claim Stub and
List or Negative
proceed to the BP- List. Check copy
LO’s processes for of OR and record
issuance of Busito the Official Log
ness Permit.
Sheet the amount
paid, OR Number,
and Date of Payment, then issue
Claim Stub to applicant. Positive List
endorsed to BPLO
will serve as basis
for the BPLO to
renew the Business
Permit. (Note: The
Claim Stub shall
be stamped: “New
FSIC will be issued
one (1) month before the expiration
of the FSIC).
FEES TO BE
PAID
“ORDINARY
INSPECTION
FEE”
PROCESSING
TIME
10 Minutes
Fifteen percent
(15%) of all
fees charged
by LGU but in
no case shall
be lower than
Php500.00
Example
Computation:
10 Minutes
PERSON
RESPONSIBLE
Fire Code
Assessor
(FCA)
Fire Code
Collecting Agent
(FCCA)
Example 1)
Fees charge by
the LGU / PEZA
= 10,000
Inspection Fee =
(15% *10,000) =
1,500
Inspection Fee
> 500
Therefore Inspection fee = 1,500
Example 2)
Fees charge by
the LGU / PEZA
= 2,000
Inspection Fee =
(15% *2,000) =
300
Inspection Fee
< 500
Therefore Inspection fee = 500
54
20 Minutes
CRO
CLIENT STEPS
FEES TO BE PROCESSING
PERSON
PAID
TIME
RESPONSIBLE
CONDUCT OF FIRE SAFETY SHALL BE DONE ONE (1) MONTH BEFORE EXPIRATION
OF THE FSIC
12. Schedule the
fire safety inspecChief Fire
tion one (1) month
Safety
before the expiraEnforcement
tion of FSIC, assign
Section/ Unit
15 Minutes
Fire Safety Inspec(Chief, FSES/
tor (FSI), and issue
FSEU)
an Inspection Order
(IO) to FSI.
9. Acknowledges
the IO and AIR.
AGENCY ACTION
13. Proceed to the
establishment and
request acknowledgement of the IO
from any responsible person in the
building, structure
or facility. Conduct
fire safety
inspection and immediately prepare
an After Inspection
Report (AIR). Before leaving the
premises, establishment/building
owner,
occupant, or any
duly authorized
representative shall
acknowledge the
After Inspection
Report (AIR) and
furnished with a
copy. Informed and
advised his/her
about the applicable fees in accordance to his/her
business operation
before the release
of the FSIC as the
case maybe.
Within one (1)
day
(Agency Action
Step 13 to Step
14)
55
FSI
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
14. Submit a copy
of the AIR to the
Chief, FSES/Chief,
FSEU.
10. Present claim
stub.
11. The applicant
shall wait for the
queuing number
to be called by the
Fire Code
Assessor (FCA)
for the release of
Order of Payment
Slip (OPS).
12. The applicant
shall pay the
assessed amount
indicated in the
OPS to the Fire
Code Collecting
Agent (FCCA).
FSI
15. Verify the claim
stub and Issue
queuing number
as the case maybe and check the
status of the application. Forwards to
FCA for validation
and payment of appropriate fire code
fees if applicable.
16. Compute the
Fire Code fees. Call
the queuing number and issue the
Order of Payment
Slip.
17. Receive the
payment and issue
Official Receipt.
Forwards to the
Chief FSES.
PERSON
RESPONSIBLE
2. If applicable, compute
the appropriate fees in
accordance to
volume capacities provided
in the following:
a. Storage Fee
b. Conveyance Fee
c. Hotworks
Fee
18. Review/evaluate the findings of
FSI, prepare and
recommend to the
City/Municipal Fire
Marshal (C/MFM)
or District Fire
Marshal (for Lone
District Fire Office)
the issuance of
FSIC or NTC as the
case maybe.
56
10 minutes
CRO
10 minutes
FCA
10 minutes
FCCA
45 Minutes
Chief,
FSES/FSEU
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
19. Approve and
City/Municipal
sign three (3) copFire Marshal
ies of FSIC or NTC
(C/MFM) or
in case there is a
District Fire
violation of the Fire
45 Minutes
Marshal (for
Code and forwards
Lone District Fire
the same to the
Office)
CRO or releasing
clerk, for release.
20. Record in the
Official Log Sheet
the FSIC Control
number, date approved. Provide
duplicate copy of
10 Minutes
FSIC/NTC in case
there is a violation
of the Fire Code to
the designated
Records Custodian.
13. Present the
21. Release the
CRO
Claim Stub,
FSIC/NTC as the
acknowledge in the case may be, to the
logbook and claim applicant or Authothe FSIC/NTC.
rized Representative upon presentation of the Claim
5 Minutes
Stub. Endorse copy
of FSIC/NTC as the
case maybe to the
Business Processing and Licensing
Office (BPLO).
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures
Fire Safety Maintenance Report (FSMR) - A written report prepared by the building owner,
his/her fire safety practitioner or authorized representative. This is a compilation of the
maintenance and testing records kept by the building’s engineering and maintenance
department, as a prerequisite for the issuance of FSIC for Business or Mayor’s Permit
renewal, Certificate of Annual Inspection, Permit to Operate, PHILHEALTH Accreditation for
Hospitals, DOH License to Operate and other permits or licenses being issued by other
government agencies.
Said report is required to private and public buildings, facilities and structures to be
constructed, altered or modified, which by reason of their use, size and height are required to
install any or combination of the following: 1) wet standpipe system; 2) automatic fire suppression system; and 3) automatic fire detection and alarm system
57
Fire Safety Inspection Certificate (FSIC) Application for Renewal of
Business without Valid FSIC or Expired FSIC / with Existing Violation
of the Fire Code / Included in the Negative List
A document issued by the BFP as a pre-requisite for the issuance of Business or
Mayor’s Permit, Accreditation for Hospitals, Permit to Operate, PHILHEALTH Accreditation for
Hospitals, DOH License to Operate and other permits and licenses being issued by other
government agencies valid for one (1) year from the date of issuance unless revoked/cancelled
Office:
Fire Station/Lone District Fire Office or Business One Stop Shop
(BOSS)
Renewal of Business Without Valid FSIC or Expired FSIC/ With
Existing Violation of the Fire Code/ Included in the Negative List
(Transaction processed within 3 days)
1. G2C – Government to Citizen
Type of Transaction: 2. G2B – Government to Business Entity
Owner, Contractor or Business Entity
Who may avail:
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Classification:
Accomplished application
form for Fire Safety
Inspection Certificate (FSIC)
District or Business One Stop
if applied at Fire Station/
1 original copy Fire Station/LoneShop
(BOSS)
Lone District or Unified
Application Form (UAF) if
applied at BOSS
Assessment of Business
Permit Fee/ Tax Assessment
Bill from Business
1 original copy
Processing and Licensing
Office (BPLO)
Business One Stop Shop (BOSS)/ Business
Processing and Licensing Office (BPLO)
Copy of Fire Insurance, if
necessary
1 original copy
Fire Insurance Company
Fire Safety Maintenance
Report (FSMR), if required
1 set of original
copy
Fire Safety Practitioner
Management Certification
for Hot Works Operations
bearing the name of the PAI, 1 original copy
if necessary
Business Entity/ Owner
58
CLIENT STEPS
AGENCY ACTION
1. Completely
fill-out necessary
information in the
application form.
1. Issue a queuing
number and
application form
and instruct the
applicant to
complete the
necessary
information.
2. Submit the filledout application
form and the required documents
in the checklist of
requirements.
2. Receive from the
applicant all
documents required
in the checklist of
requirements.
FEES TO BE
PAID
3. Check the
completeness of the
submitted
documents.
4. Record to the
Official Log Sheet
the name of applicant, owner of the
establishment, the
time and date of
application. (In case
of lacking
requirements, the
CRO shall
immediately return
the application
to the applicant
together with the
FSIC Application
Disapproval Form
for compliance).
PROCESSING
TIME
10 Minutes
(Agency Action
Step 1 to Step
5)
Note:
1) For application
without valid or
expired FSIC
shall proceed
to the next step
(Agency Action
Step 5)
59
PERSON
RESPONSIBLE
Customer
Relations Officer
(CRO)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Continuation of
Step 4:
2) For
application for
Business
Renewal on the
building/
establishment/
facilities with
existing Violation
with the Fire
Code/included
in the Negative
List that has
imposition of
administrative
courses of action,
processes shall
be in accordance
to its procedure.
Appropriate
inspection fees,
storage fees and
conveyance fees
shall be held in
abeyance. Issue
the application of
FSIC Application
Disapproval
Form.
3. The applicant
shall wait for the
queuing number
to be called by the
Fire Code
Assessor (FCA)
for the release of
Order of Payment
Slip (OPS).
5. Endorse the
application to the
Fire Code Assessor
(FCA) for
assessment.
CRO
60
CLIENT STEPS
4. Receive OPS.
AGENCY ACTION
FEES TO BE
PAID
6. Compute the fire 1) Fifteen
code fees/taxes and percent (15%)
of all fees
fines.
charged by
7. Call the appliLGU but in
cant’s queuing
no case shall
number and issue
be lower than
Php500.00
the Order of Payment Slip (OPS)
5. The applicant
shall pay the
assessed amount
indicated in the
OPS to the Fire
Code Collecting
Agent (FCCA).
8. Call the
applicant’s queuing
number.
6. Receive the
Official Receipt
(OR).
9. Receive payment
from applicant and
issue Official
Receipt (OR), then
compile copy of
OR.
10. Require the
applicant to present
original copy of the
OR.
11. Check copy
of OR and record
to the Official Log
Sheet the amount
paid, OR Number,
and Date of
Payment, then
issue Claim Stub to
applicant.
12. Schedule the
fire safety
inspection, assign
Fire Safety
Inspector (FSI), and
issue an Inspection
Order (IO).
7. Present the OR
to the CRO.
8. Receive the
Claim Stub.
9. Acknowledges
the IO.
13. Proceed to the
establishment and
request
acknowledgement
of the IO from any
responsible person in the building,
structure or facility
PROCESSING
TIME
10 Minutes
PERSON
RESPONSIBLE
Fire Code
Assessor
(FCA)
Example
Computation:
Example 1)
Fees charge by
the LGU / PEZA
= 10,000
Inspection Fee =
(15% *10,000) =
1,500
10 Minutes
Fire Code
Collecting Agent
(FCCA)
Inspection Fee
> 500
Therefore Inspection fee = 1,500
Example 2)
Fees charge by
the LGU / PEZA
= 2,000
Inspection Fee =
(15% *2,000) =
300
5 Minutes
CRO
20 Minutes
Chief Fire Safety
Enforcement
Section/ Unit
(Chief, FSES/
FSEU)
Inspection Fee
< 500
Therefore Inspection fee = 500
2. If applicable, compute
the
appropriate
fees in
accordance to
volume capacities provided
in the following:
a. Storage Fee
b. Conveyance Fee
3. Applicable
Administrative
fine.
61
Within one (1)
day
(Agency Action
Step 13 to Step
15)
Fire Safety
Inspector
(FSI)
CLIENT STEPS
9. Acknowledges
the AIR.
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
14. Conduct validation of the tax bill
for possible uncollected payment
of fees/taxes prescribed under RA
9514 and IRR and
conduct fire safety
inspection and immediately prepare
an After Inspection
Report (AIR) and
recommend for
issuance of FSIC
for business. Before
leaving the premises, establishment/
building owner,
occupant, or any
duly authorized representative shall acknowledge the After
Inspection Report
(AIR) and furnished
with a copy.
PERSON
RESPONSIBLE
FSI
15. Submit a copy
of the AIR to the
Chief, FSES/Chief,
FSEU.
16. Review/evaluate the findings
of FSI and recommend to the City/
Municipal Fire Marshal (C/MFM) or
District Fire Marshal
(for Lone District
Fire Office) the
issuance of FSIC
or NTC as the case
maybe.
17. Approve and
sign three (3) copies of FSIC or NTC
in case there is a
violation of the Fire
Code and forwards
the same to the
CRO or releasing
clerk, for release.
3 Hours
3 Hours
62
Chief FSES/
FSEU
City/Municipal
Fire Marshal
(C/MFM) or
District Fire
Marshal (for
Lone District Fire
Office)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
18. Record in the
Official Log Sheet
the FSIC Control
number, date approved. Provide
duplicate copy of
FSIC/NTC in case
there is a violation
of the Fire Code to
the designated
Records Custodian.
.
10. Present the
Claim Stub,
acknowledge in the
logbook and claim
the FSIC/NTC.
PROCESSING
TIME
PERSON
RESPONSIBLE
10 Minutes
CRO
19. Release the
FSIC/NTC as the
case may be, to the
applicant or Authorized Representative upon presentation of the Claim
Stub. Endorse copy
of FSIC/NTC as the
case maybe to the
Business Processing and Licensing
Office (BPLO)
5 Minutes
HIGHLY TECHNICAL: i. Cases elevated to the National Office and Regional Offices that
requires technical knowledge and expertise ii. Appeals iii. New Technologies, and iv. Special
Structures
Fire Safety Maintenance Report (FSMR) - A written report prepared by the building owner,
his/her fire safety practitioner or authorized representative. This is a compilation of the
maintenance and testing records kept by the building’s engineering and maintenance
department, as a prerequisite for the issuance of FSIC for Business or Mayor’s Permit
renewal, Certificate of Annual Inspection, Permit to Operate, PHILHEALTH Accreditation for
Hospitals, DOH License to Operate and other permits or licenses being issued by other
government agencies.
Said report is required to private and public buildings, facilities and structures to be
constructed, altered or modified, which by reason of their use, size and height are required to
install any or combination of the following: 1) wet standpipe system; 2) automatic fire suppression system; and 3) automatic fire detection and alarm system
63
Issuance and Service of Notice to Comply (NTC) Procedure
A notice issued to the owner or administrator of buildings, structures or facilities with a grace
period to comply violation/s.
Office:
Fire Station/Lone District Fire Office
Classification:
NOTICE TO COMPLY
(Applicable to All Transactions either Simple, Complex or Highly
Technical)
1. G2C – Government to Citizen
Type of Transaction: 2. G2B – Government to Business Entity
Owner, Contractor or Business Entity
Who may avail:
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING
PERSON
PAID
TIME
RESPONSIBLE
1. Submits After
Inspection Report
(AIR) to the Chief,
FSES/FSEU, using
the prescribed format, indicating the
Fire Safety
violations or
15 Minutes
Inspector
deficiencies of the
(FSI)
fire safety requirements imposed by
RA 9514 (Fire Code
of the Philippines of
2008).
2. Review/evaluate
the
recommendations/
findings of FSI and
recommends to C/
MFM or District Fire
Marshal (for Lone
District Fire Office)
Within one (1)
the issuance of
day after the
NTC as the case
Chief Fire
submission
of
may be.
Safety
the
Enforcement
AIR
Prepares the Notice
Section/Chief
to Comply (NTC)
Fire Safety
(Agency
Action
and affixes initial.
Enforcement
Unit
Step
2
to
Step
Such Notice shall
(Chief,
FSES/
3)
include, among
FSEU)
others, a citation of
(Note: As per BFP
specific provision/s
Operational Manual)
of RA 9514 and its
RIRR violated and
the specific action/
corrections that
should be complied
for period of not
exceeding fifteen
(15) days.
64
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
3. Endorses the
Notice to Comply to
the City/ Municipal
Fire Marshal (C/
MFM) or District
Fire Marshal (for
Lone District Fire
Office) for his/her
signature
PERSON
RESPONSIBLE
Chief, FSES/
FSEU
4. Make the final
review/evaluation
of the Chief, FSES/
Chief, FSEU recommendation for disposition and signs
three (3) copies of
NTC.
City/
Within three (3)
Municipal Fire
days after the
submission of Marshal (C/MFM)
or District Fire
the AIR
Marshal (for
(Note: As per BFP
Lone District Fire
Operational Manual)
Office)
5. Endorse the
three (3) copies of
NTC to CRO.
6. Record in the
Official Log Sheet
the date and NTC
number. Provide
duplicate copy of
NTC to the
designated Records
Custodian.
15 Minutes
7. Release the NTC
to the FSI.
65
Customer
Relation Officer
(CRO)
CLIENT STEPS
AGENCY ACTION
1. Acknowledges
the NTC with
proper receipt
by writing his/her
name, the date &
time and affixing
his /her signature
above the name.
8. Shall serve the
NTC to the owner
or responsible person of the Building/
establishment.
FEES TO BE
PAID
NOTE: In case the
owner/responsible
person refuses to
accept the copy of
the notice, through
coordination with
the barangay official, a copy thereof
is to be posted at a
conspicuous place
in the building/establishment, witnessed by any barangay official and/
or another original
copy is to be sent to
the owner/responsible person through
registered mail with
return card. Fire
Safety Inspector
request Barangay
Official who has
witnessed the
serving of NTC to
sign at the receiving
copy as witness.
PROCESSING
TIME
PERSON
RESPONSIBLE
Within five (5)
days from the
submission of
the report
FSI
(Note: As per BFP
Operational Manual)
Upon the receipt of
the NTC, shall
return it to the
Chief, FSES for
proper archiving.
66
CLIENT STEPS
2.Comply the
violations or
deficiencies as
stated in the NTC
within the prescribed period.
AGENCY ACTION
FEES TO BE
PAID
9. Maintains the
establishment’s
records and
monitors the
establishment’s
status of
compliance.
PROCESSING
TIME
PERSON
RESPONSIBLE
Maximum of
fifteen (15) days
after receipt of
NTC
Office of the
Chief, FSES/
FSEU
15 Minutes
Chief, FSES/
FSEU
10 Minutes
C/MFM or District
Fire Marshal (for
Lone District Fire
Office)
10. On the last day
of the period
indicated in the
NTC, shall
assign, prepare and
issue Inspection
Order (IO) to the
designated FSI for
the conduct of
re-inspection.
11. Forward the
IO together with
NTC as reference
document to CFM/
MFM or District Fire
Marshal (for Lone
District Fire Office)
for his/her approval
and signature.
12. Approve and
signs the IO
then return to C,
FSES/C, FSEU for
the receipt of the
FSI.
67
CLIENT STEPS
3.Acknowledges
the IO and AIR.
AGENCY ACTION
FEES TO BE
PAID
13. Proceed to
the establishment,
conducts re-inspection on the first day
after the lapse of
the grace period
indicated in the
Notice to Comply
and prepare an
After Inspection
Report (AIR) and
recommend for
issuance of FSIC (if
compliant) or NTCV
(if non-compliant).
Before leaving the
premises, establishment/building
owner, occupant,
or any duly authorized representative
shall acknowledge
the After Inspection
Report (AIR) and
furnished with a
copy.
PROCESSING
TIME
PERSON
RESPONSIBLE
Within one (1)
day after
receipt of
Inspection
Order (IO)
FSI
NOTE:
1) Any party aggrieved by the action(s) or findings of the C/MFM may challenge the same by
filing a VERIFIED PROTEST to the Office of the Provincial Fire Marshal or District Fire
Marshal, as the case may be, within five (5) days from receipt of a notice or order. In case
the action to be protested is rendered by a Provincial Fire Marshal or District Fire Marshal,
the same shall be filed before the Office of the Regional Director.
2) Resolutions by the Provincial Fire Marshal, District Fire Marshal or the Regional Director
over a protest may be challenged by filing a verified appeal to the next higher authority
within five (5) days from the receipt of the decision or resolution appealed from. The
decision of the Regional Director in the exercise of its appellate jurisdiction shall be final and
executory, except decision on closure order in which case said decision may be appealed to
the Chief, BFP then to the Secretary of the DILG.
3) During re-inspection, if initial compliance is effected by the owner, the NTCV or Abatement
Order may not be issued. In lieu thereof, the owner may be allowed to execute an Affidavit
of Undertaking, specifically containing, among others, the period of completion of work,
which shall not exceed up to a period of six (6) months. If a longer period is required for its
completion, it may be extended for another duration not exceeding six (6) months.
IF THE BUILDING/ESTABLISHMENT IS NON -COMPLIANT
(SEE SUBSEQUENT PROCEDURE - ISSUANCE OF NTCV)
68
Issuance and Service of Notice to Correct Violation (NTCV) Procedure
A notice given to the owner or administrator of buildings, structures or facilities after the period
provided in the notice to comply has lapsed. This notice likewise includes an administrative fine
and posting of warning sign.
Office:
Fire Station/Lone District Fire Office
NOTICE TO CORRECT VIOLATION
(Applicable to All Transactions either Simple, Complex or Highly
Technical)
Classification:
Type of Transaction:
1. G2C – Government to Citizen
2. G2B – Government to Business Entity
Who may avail:
Owner, Contractor or Business Entity
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
1. Submits After
Inspection Report
(AIR) to the Chief,
FSES/FSEU, using
the prescribed format, indicating the
violations or
deficiencies of the
fire safety requirements imposed by
RA 9514 (Fire Code
of the Philippines of
2008).
69
PROCESSING
TIME
PERSON
RESPONSIBLE
Within one (1)
day after
receipt of
Inspection
Order (IO)
Fire Safety
Inspector
(FSI)
CLIENT STEPS
AGENCY ACTION
FEES TO BE PROCESSING
PAID
TIME
2. Review/evaluate Computation
of Amount of
the recommendafines to be
tions/ findings of
FSI, prepare appro- imposed:
a) Deterpriate documents,
mining the
affixes initial and
amount of
recommends to C/
fine per
MFM or District
violation
Fire Marshal (DFM)
prescribed
the issuance of the
in Section
following:
12.0.0.4
1) Put up a sign in
para B of
front of the
RIRR of RA
building or
9514 ; and
structure that it is
a fire hazard.
b) Fixing
Specifically, the
the amount
notice shall bear
per
the words
violation
“WARNING: THIS
prescribed
BUILDING/
in Rule 13
STRUCTURE IS A
of the RIRR
FIRE HAZARD”;
of RA 9514;
2) Imposition of
corresponding
administrative fine;
and
Within one (1)
day after the
submission of
the AIR
3) NTCV
(Note: As per BFP
Operational Manual)
3. Endorse the
NTCV with an
Order to Pay
Administrative Fine
and posting of
sign “WARNING:
THIS BUILDING/
STRUCTURE IS
FIRE HAZARD”
for signature of C/
MFM or District Fire
Marshal (for Lone
District Fire Office).
70
PERSON
RESPONSIBLE
Chief Fire
Safety
Enforcement
Section/Chief
Fire Safety
Enforcement Unit
(Chief, FSES/
FSEU)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
4. Make the final
review/evaluation
of the Chief-FSES/
CHIEF, FSEU recommendation for
disposition and sign
three (3) copies of
NTCV with an Order to Pay Administrative Fine (The
NTCV shall include,
among others, a citation of the specific
provision/s of RA
9514 and its RIRR
violated and the
specific actions/
corrections that
should be complied
for a period not
exceeding fifteen
(15) days) and posting of sign “WARNING: THIS BUILDING/STRUCTURE
IS FIRE HAZARD”
in front of the building or structure that
it is a fire hazard,
which shall remain
posted until such
time that the owner,
administrator, occupant or other persons responsible for
the condition of the
building, structure
and their premises
or facilities correct
the same, but such
period shall not
exceed fifteen (15)
days from the lapse
of the initial period
given in the notice/
order to comply.
PROCESSING
TIME
PERSON
RESPONSIBLE
Within two (2)
days after the
submission of
the AIR
City/
Municipal Fire
Marshal (C/MFM)
or District Fire
Marshal (for
Lone District Fire
Office)
(Note: As per BFP
Operational Manual)
5. Endorse the
three (3) copies
of NTCV with an
Order to Pay Administrative Fine
and posting of sign
“WARNING: THIS
BUILDING/STRUCTURE IS FIRE
HAZARD” to CRO.
71
CLIENT STEPS
1. Acknowledges
the NTCV with
proper receipt
by writing his/her
name, the date &
time and affixing
his /her signature
above the name.
AGENCY ACTION
FEES TO BE
PAID
6. Record in the
Official Log Sheet the
date and NTCV number. Provide duplicate
copy of NTCV to the
designated Records
Custodian.
7. Release the NTCV
to the FSI.
8. Serve the original
copy of NTCV with an
Order to Pay Administrative Fine to the
owner, administrator
or occupant of the
building, and their
premises or facilities,
put a corresponding
signage in front of the
building. The Notice bears the words
“WARNING: THIS
BUILDING/
STRUCTURE IS A
FIRE HAZARD”.
Note: If necessary
or if the situation so
requires, requests/
coordinates with the
PNP and/or Barangay
Officials having jurisdiction to assist in the
posting of warning
signs, in case the
owner/responsible
person refuses to accept the copy of the
NTCV, through coordination with the Barangay Official, copy
thereof is left/posted
at the conspicuous
place in the building /
establishment which
is witnessed by any
Barangay Official and
the original copy shall
be sent to the owner/
responsible person
through registered
mail with return card.
The Barangay Official
who witnessed the
serving of the NTCV
shall sign at the
receiving copy of the
notice as witnesses.
PROCESSING
TIME
PERSON
RESPONSIBLE
15 Minutes
Customer
Relation Officer
(CRO)
Within five (5)
days from the
submission of
the report
(Note: As per BFP
Operational Manual)
72
FSI
CLIENT STEPS
AGENCY ACTION
2. Pay
Administrative
Fine
9. Monitors
compliance with the
order to pay
Administrative fine.
3. Comply the
violations or
deficiencies as
stated in the
NTCV within the
prescribed
period.
10. Maintains the
establishment’s
records and monitors
the status of
compliance.
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Within three
(3) days after
receipt of the
NTCV
Chief, FSES/
FSEU
Maximum of
fifteen (15)
Days Grace
Period after
receipt of
NTCV
Office of the
Chief, FSES/
FSEU
15 Minutes
Chief, FSES/
FSEU
10 Minutes
C/MFM or District
Fire Marshal (for
Lone District Fire
Office)
11. On the last day of
the grace period
indicated in the
NTCV, shall assign,
prepare and issue
Inspection Order to
the designated FSI
for the conduct of
re-inspection.
12. Forward the IO
together with NTCV
as reference
document to CFM/
MFM for its approval
and signature.
13. Approve and
signs the IO then
return to Chief,
FSES/FSEU for the
receipt of the FSI.
73
CLIENT STEPS
4. Acknowledge
IO and AIR.
AGENCY ACTION
FEES TO BE
PAID
14. Proceed to the
establishment for the
conduct of
re-inspection on the
first day after the
lapse of the grace
period
indicated in the
Notice to Correct
Violation. Prepare
an After Inspection
Report (AIR) and recommend for issuance
of FSIC (if compliant)
or Abatement Order
(if non-compliant).
Before leaving the
premises,
establishment/building owner, occupant,
or any duly authorized representative
shall acknowledge
the After Inspection
Report (AIR) and
furnished with a copy.
PROCESSING
TIME
PERSON
RESPONSIBLE
Within one (1)
day after
receipt of
Inspection
Order (IO)
FSI
NOTE:
1) Any party aggrieved by the action(s) or findings of the C/MFM may challenge the same by
filing a VERIFIED PROTEST to the Office of the Provincial Fire Marshal or District Fire
Marshal, as the case may be, within five (5) days from receipt of a notice or order. In case
the action to be protested is rendered by a Provincial Fire Marshal or District Fire Marshal,
the same shall be filed before the Office of the Regional Director.
2) Resolutions by the Provincial Fire Marshal, District Fire Marshal or the Regional Director
over a protest may be challenged by filing a verified appeal to the next higher authority
within five (5) days from the receipt of the decision or resolution appealed from. The
decision of the Regional Director in the exercise of its appellate jurisdiction shall be final and
executory, except decision on closure order in which case said decision may be appealed to
the Chief, BFP then to the Secretary of the DILG.
3) During re-inspection, if initial compliance is effected by the owner, the NTCV or Abatement
Order may not be issued. In lieu thereof, the owner may be allowed to execute an Affidavit
of Undertaking, specifically containing, among others, the period of completion of work,
which shall not exceed up to a period of six (6) months. If a longer period is required for its
completion, it may be extended for another duration not exceeding six (6) months.
IF THE BUILDING/ESTABLISHMENT IS NON -COMPLIANT
(SEE SUBSEQUENT PROCEDURE - ISSUANCE OF ABATEMENT ORDER)
74
Issuance and Service of Abatement Order (AO) Procedure
A notice/order given to the owner or administrator of buildings, structures or facilities after the
period provided in the notice to correct violation/s has lapsed. This notice/order likewise
includes an administrative fine.
Office:
Fire Station/Lone District Fire Office
Classification:
Abatement Order
(Applicable to All Transactions either Simple, Complex or Highly
Technical)
G2C – Government to Citizen
Type of Transaction: 1.
2. G2B – Government to Business Entity
Who may avail:
CLIENT STEPS
Owner, Contractor or Business Entity
AGENCY ACTION
FEES TO BE
PAID
1. Submits copy of
After Inspection
Report (AIR)
indicating
non-compliance
with the Notice to
Correct Violation
(NTCV) to the
Chief, FSES/FSEU.
PROCESSING
TIME
Within one (1)
day after
receipt of
Inspection
Order (IO)
75
PERSON
RESPONSIBLE
Fire Safety
Inspector
(FSI)
CLIENT STEPS
AGENCY ACTION
FEES TO BE PROCESSING
PERSON
PAID
TIME
RESPONSIBLE
2. Review/evaluate Computation
the recommendaof Amount of
tions/ findings of
fines to be
FSI, prepare the
imposed:
corresponding
a) Deterdocument, affixes
mining the
his/her initial and
amount of
recommends to C/
fine per
MFM or District Fire
violation
Marshal (for Lone
prescribed
District Fire Office)
in Section
the following:
12.0.0.4
para B of
1) Continuous
RIRR of RA
posting
9514 ; and
of the sign in front
of the building or
b) Fixing
structure that it is
the amount
a fire hazard.
per
Specifically, the
violation
notice shall bear
prescribed
the words
in Rule 13
“WARNING: THIS
of the RIRR
BUILDING/
of RA 9514; Within one (1)
STRUCTURE IS
Chief Fire
A FIRE HAZARD”;
day after the
Safety
submission of
Enforcement
2) Imposition of
the AIR
Section/Chief
corresponding
Fire Safety
administrative
Enforcement Unit
fine;and
(Chief FSES/
(Note: As per BFP
FSEU)
2) Issuance of
Operational Manual)
abatement order
to the owner,
administrator or
occupant of the
building, structure
and their premises
or facilities for a
period not
exceeding fifteen
(15) days.
3.Endorse the AO
with an Order to
Pay Administrative
Fine and the continuous posting of
sign “WARNING:
THIS BUILDING/
STRUCTURE IS
FIRE HAZARD”
for signature of C/
MFM or District Fire
Marshal (for Lone
District Fire Office).
76
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
4. Make the final review/evaluation of the
Chief FSES/CHIEF,
FSEU, recommendation for disposition
and signs three (3)
copies of AO with an
Order to Pay Administrative Fine and
effect the continuous posting of sign
“WARNING: THIS
BUILDING/STRUCTURE IS FIRE HAZARD” in front of the
building or structure
that it is a fire hazard,
which shall remain
posted until such time
that the owner, administrator, occupant
or other persons responsible for the condition of the building,
structure and their
premises or facilities
correct the same, but
such period shall not
exceed fifteen (15)
days from the lapse
of the period given in
the Notice to Correct
Violations.
PROCESSING
TIME
PERSON
RESPONSIBLE
Within 3 days
after the
submission of
the AIR
City/
Municipal Fire
Marshal (C/MFM)
or District Fire
Marshal (for
Lone District Fire
Office)
(Note: As per BFP
Operational Manual)
5. Endorse the three
(3) copies of AO
with an Order to Pay
Administrative Fine
and effect the continuous posting of sign
“WARNING: THIS
BUILDING/STRUCTURE IS FIRE
HAZARD” to CRO.
6. Record in the
Official Log Sheet the
date and AO
number. Provide
duplicate copy of AO
to the designated
Records Custodian.
7. Release the AO to
the FSI.
15 minutes
77
Customer
Relation Officer
(CRO)
CLIENT STEPS
AGENCY ACTION
1. Acknowledges
the AO with
proper receipt
by writing his/her
name, the date &
time and affixing
his /her signature
above the name.
8. Serve the original
copy of AO with an
Order to Pay
Administrative Fine
to the owner,
administrator or
occupant of the
building, and their
premises or facilities
and continuous
posting of warning
sign “WARNING:
THIS BUILDING/
STRUCTURE IS A
FIRE HAZARD” in
front of the building.
FEES TO BE
PAID
Note:
If necessary or if the
situation so requires,
requests/coordinates
with the PNP and/
or Barangay Officials
having jurisdiction to
assist in the posting
of warning signs,
in case the owner/
responsible person
refuses to accept
the copy of the AO,
through coordination
with the Barangay
Official, a copy
thereof is left/posted
at the conspicuous
place in the building/
establishment which
is witnessed by any
Barangay Official and
the original copy shall
be sent to the owner/
responsible person
through registered
mail with return card.
The Barangay
Official who
witnessed the
serving of the AO
shall sign at the
receiving copy of the
notice as witnesses.
PROCESSING
TIME
Within five (5)
days from the
submission of
the report
(Note: As per BFP
Operational Manual)
78
PERSON
RESPONSIBLE
FSI
CLIENT STEPS
2. Pay
Administrative
Fine.
3. Comply the
violations or
deficiencies as
stated in the AO
within the
prescribed period
AGENCY ACTION
FEES TO BE
PAID
9. Monitors
compliance with the
order to pay
Administrative fine.
10. Maintains the
establishment’s
records and monitors
the status of
compliance.
PROCESSING
TIME
PERSON
RESPONSIBLE
Within three
(3) days after
receipt of AO
Chief, FSES/
FSEU
Maximum of
fifteen (15)
Days Grace Period after receipt
of AO
Office of the
Chief, FSES/
FSEU
11. On the last day of
the period indicated
in the Abatement
Order, shall assign,
prepare and issue
Inspection Order to
the desinated FSI for
the conduct of
re-inspection.
12. Forward the IO
together with
Abatement Order
(AO) as reference
document to C/MFM
or District Fire
Marshal (for Lone
District Fire Office)
for its approval and
signature.
15 Minutes
79
Chief, FSES/
FSEU
CLIENT STEPS
4. Acknowledge
IO and AIR.
AGENCY ACTION
FEES TO BE
PAID
13. Approve and
signs the IO then
return to C, FSES/C,
FSEU for the receipt
of the FSI.
15. Proceed to the
establishment for the
conduct of
re-inspection on the
first day after the
lapse of the grace
period indicated in
the Abatement Order.
Prepare an After Inspection Report (AIR)
and recommend for
issuance of FSIC (if
compliant) or Closure
Order (if non-compliant). Before leaving
the premises,
establishment/
building owner,
occupant, or any duly
authorized
representative shall
acknowledge the
After Inspection
Report (AIR) and
furnished with a copy.
PROCESSING
TIME
PERSON
RESPONSIBLE
10 Minutes
C/MFM or District
Fire Marshal (for
Lone District Fire
Office)
Within one (1)
day after
receipt of
Inspection
Order (IO)
FSI
NOTE:
1) Any party aggrieved by the action(s) or findings of the C/MFM may challenge the same by
filing a VERIFIED PROTEST to the Office of the Provincial Fire Marshal or District Fire
Marshal, as the case may be, within five (5) days from receipt of a notice or order. In case
the action to be protested is rendered by a Provincial Fire Marshal or District Fire Marshal,
the same shall be filed before the Office of the Regional Director.
2) Resolutions by the Provincial Fire Marshal, District Fire Marshal or the Regional Director
over a protest may be challenged by filing a verified appeal to the next higher authority
within five (5) days from the receipt of the decision or resolution appealed from. The
decision of the Regional Director in the exercise of its appellate jurisdiction shall be final and
executory, except decision on closure order in which case said decision may be appealed to
the Chief, BFP then to the Secretary of the DILG.
IF THE BUILDING IS NON COMPLIANT
(SEE SUBSEQUENT PROCEDURE - ISSUANCE OF CLOSURE ORDER
DUE TO EXPIRATION OF ABATEMENT ORDER)
80
Issuance and Service of Closure Order
(Due to Non-Payment of Administrative Fine) Procedure
An order issued when the owner or administrator of buildings, structures or facilities failed to
comply with the abatement order or when the deficiency constitutes a clear and imminent
danger to life and property.
Office:
Classification:
Fire Station/Lone District Fire Office
Closure Order (Due to Non-Compliance of Abatement Order)
(Applicable to All Transactions either Simple, Complex or Highly Technical)
G2C – Government to Citizen
Type of Transaction: 1.
2. G2B – Government to Business Entity
Who may avail:
Owner, Contractor or Business Entity
CLIENT STEPS
AGENCY ACTION
1. Failure on the
part of the
violator to pay
the
administrative
fine within the
period fixed
in the Notice
shall constitute
a ground for
the issuance of
Closure Order
for the building
or the portion
thereof.
1. After serving the
original copy of the
Notice to Correct
Violation (NTCV) or
Abatement Order
(AO) or other
Administrative
courses of action,
with an Order to
Pay Fine, to the
responsible
person/ owner in
the building/
establishment,verify
with the Collecting
Officer whether or
not the imposed
administrative fines
have been paid in
the 4th day after the
service of the latter.
(Reference:
Section 13.0.0.2
para B of RIRR
of RA 9514)
FEES TO BE
PAID
81
PROCESSING
TIME
PERSON
RESPONSIBLE
Within 5
Minutes
Chief Fire
Safety
Enforcement
Section/Chief
Fire Safety
Enforcement Unit
(Chief FSES/
FSEU)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
2. In case of
non-payment, prepare, affixes initial
and recommends to
C/MFM or District
Fire Marshal (for
Lone District Fire
Office) the issuance
of Closure Order.
3. Endorse his/her
recommendation to
the City/Municipal
Fire Marshal (C/
MFM) or District
Fire Marshal (for
Lone District Fire
Office) for his/her
signature.
4. Make the final
review/evaluation
of the Chief-FSES/
CHIEF, FSEU recommendation for
disposition and sign
three (3) copies of
Closure Order and
effect the continuous posting of the
sign “WARNING:
THIS BUILDING/
STRUCTURE IS A
FIRE HAZARD” in
front of the building
or structure that it is
a fire hazard, and
additional posting
of signage bear the
words “WARNING:
THIS BUILDING/
ESTABLISHMENT
HAS BEEN ORDERED CLOSED
BY THE BUREAU
OF FIRE PROTECTION PURSUANT
TO R.A. 9514 AND
ITS IRR” also in
front of the building.
PROCESSING
TIME
PERSON
RESPONSIBLE
Within one (1)
day
Chief FSES/
FSEU
City/
Municipal Fire
Within two (2)
Marshal (C/MFM)
days
or District Fire
Marshal (for
(Agency Action
Step 4 to Step Lone District Fire
Office)
5)
82
CLIENT STEPS
1. Acknowledges
the Closure
Order with proper
receipt by writing
his/her name, the
date & time and
affixing his /her
signature above
the name
AGENCY ACTION
FEES TO BE
PAID
5. Endorse the three
(3) copies of Closure
Order and effect the
continuous posting
sign “WARNING:
THIS BUILDING/
STRUCTURE IS A
FIRE HAZARD” in
front of the building
or structure that it
is a fire hazard and
additional posting
of signage bear the
words “WARNING:
THIS BUILDING/ ESTABLISHMENT HAS
BEEN ORDERED
CLOSED BY THE
BUREAU OF FIRE
PROTECTION PURSUANT TO R.A. 9514
AND ITS IRR” also in
front of the building.
6. Record in the
Official Log Sheet the
date and Closure
Order number. Provide duplicate copy of
Closure Order to the
designated Records
Custodian.
7. Release Closure
Order to the FSI
8. Serve the original copy of Closure
Order to the owner/
responsible person in
the building/establishment and effect the
continuous posting of
the sign “WARNING:
THIS BUILDING/
STRUCTURE IS A
FIRE HAZARD” in
front of the building.
PROCESSING
TIME
PERSON
RESPONSIBLE
C/MFM or District
Fire Marshal (for
Lone District Fire
Office)
A signage shall also
be posted in front
of the building. The
signage bear the
words “WARNING:
THIS BUILDING/ESTABLISHMENT HAS
BEEN ORDERED
CLOSED BY THE
BUREU OF FIRE
PROTECTION
PURSUANT TO R.A.
9514 AND ITS IRR”
83
Within 15
Minutes
Customer
Relation Officer
(CRO)
Within one (1)
day
FSI or Office
of the C/MFM
or District Fire
Marshal (for
Lone District Fire
Office)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Within 20
Minutes
CRO
Continuation of Step
8:
Note:
If necessary or if the
situation so requires,
requests/coordinates
with the PNP and/
or Barangay Officials
having jurisdiction to
assist in the posting
of warning signs,
in case the owner/
responsible person
refuses to accept
the copy of the Closure Order, a copy
thereof is left/posted
at the conspicuous
place in the building /
establishment which
is witnessed by any
Barangay Official and
the original copy shall
be sent to the owner/
responsible person
through registered
mail with return card.
The Barangay Official, who witnessed
the serving of the
Closure Order shall
sign at the receiving
copy of the notice as
witnesses.
9. After service to the
owner/responsible
person in the
building/establishment, a copy of the
Order is sent to the
offices of the Mayor,
Business Permit and
License Office, Building Official/Municipal
Engineer and the
Barangay.
84
Issuance and Service of Closure Order
(Due to Expiration of Abatement Order) Procedure
An order issued when the owner or administrator of buildings, structures or facilities failed to
comply with the abatement order or when the deficiency constitutes a clear and imminent
danger to life and property.
Office:
Classification:
Fire Station/Lone District Fire Office
Closure Order ( Due to Non-Payment of Administrative Fine )
(Applicable to All Transactions either Simple, Complex or Highly Technical)
1. G2C – Government to Citizen
Type of Transaction: 2. G2B – Government to Business Entity
Owner, Contractor or Business Entity
Who may avail:
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING
PERSON
PAID
TIME
RESPONSIBLE
1. Submits copy
Within one (1)
of AIR indicating
day after
non-compliance
receipt
of the
with the AO to the
Inspection
Chief, FSES/Chief,
Order (IO)
FSEU.
2. Review/evaluate
the recommendations/ findings of
FSI, prepare, affixes initial and recommends to C/MFM or
District Fire Marshal
Chief Fire
Within 24 hours
(for Lone District
Safety
upon the receipt
Fire Office) the
Enforcement
of the AIR
issuance of Closure
Section/Chief
Order.
Fire Safety
(Note: As per BFP
Enforcement
3. Endorse his/her
Operational Manual)
Unit (C, FSES/C,
recommendation to
FSEU)
the City/Municipal
Fire Marshal (C/
MFM) or District
Fire Marshal (for
Lone District Fire
Office) for his/her
signature.
85
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
4. Make the final
review/evaluation
of the Chief-FSES/
CHIEF, FSEU
recommendation
for disposition and
signs three (3)
copies of Closure
Order and effect the
continuous posting
of the sign “WARNING: THIS BUILDING/ STRUCTURE
IS A FIRE HAZARD” in front of the
building and
additional posting
of signage bear the
words “WARNING:
THIS BUILDING/
ESTABLISHMENT
HAS BEEN ORDERED CLOSED
BY THE BUREAU
OF FIRE
PROTECTION IN
PURSUANT TO
R.A. 9514 AND ITS
IRR” also in front of
the
building.
PROCESSING
TIME
Within two (2)
days upon
receipt of the
AIR
PERSON
RESPONSIBLE
City/
Municipal Fire
Marshal (C/MFM)
or District Fire
(Agency Action
Marshal (for
Step 4 to Step
Lone District Fire
5)
Office)
(Note: As per BFP
Operational Manual)
86
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
5. Endorse the three
(3) copies of Closure
Order and effect the
continuous posting
sign “WARNING:
THIS BUILDING/
STRUCTURE IS A
FIRE HAZARD” in
front of the building
or structure that it
is a fire hazard and
additional posting
of signage bear the
words “WARNING:
THIS BUILDING/ ESTABLISHMENT HAS
BEEN ORDERED
CLOSED BY THE
BUREAU OF FIRE
PROTECTION PURSUANT TO R.A. 9514
AND ITS IRR” also in
front of the building.
PERSON
RESPONSIBLE
C/MFM or District
Fire Marshal (for
Lone District Fire
Office)
6. Record in the
Official Log Sheet the
date and Closure
Order number.
Provide duplicate
copy of Closure Order to the designated
Records Custodian.
Within 15
Minutes
Customer
Relation Officer
(CRO)
Within one (1)
day
FSI or Office
of the C/MFM
or District Fire
Marshal (for
Lone District Fire
Office)
7. Release Closure
Order to the FSI
1. Acknowledges
the Closure
Order with proper
receipt by writing
his/her name, the
date & time and
affixing his /her
signature above
the name.
8. Serve the
original copy of
Closure Order to the
owner/responsible
person in the building/establishment and
effect the continuous
posting of the sign
“WARNING: THIS
BUILDING/
STRUCTURE IS A
FIRE HAZARD” in
front of the building.
87
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Within 20
Minutes
CRO
Continuation of Step
8:
A signage shall also
be posted in front
of the building. The
signage bear the
words “WARNING:
THIS BUILDING/ESTABLISHMENT HAS
BEEN ORDERED
CLOSED BY THE
BUREU OF FIRE
PROTECTION
PURSUANT TO R.A.
9514 AND ITS IRR”
Note: If necessary
or if the situation so
requires, requests/
coordinates with the
PNP and/or Barangay
Officials having jurisdiction to assist in the
posting of warning
signs, in case the
owner/responsible
person refuses to accept the copy of the
Closure Order, a copy
thereof is left/posted
at the conspicuous
place in the building /
establishment which
is witnessed by any
Barangay Official and
the original copy shall
be sent to the owner/
responsible person
through registered
mail with return card.
The Barangay Official, who witnessed
the serving of the
Closure Order shall
sign at the receiving
copy of the notice as
witnesses.
9. After service to the
owner/responsible
person in the building/establishment, a
copy of the Order is
sent to the offices of
the Mayor, Business
Permit and License
Office, Building Official/Municipal
Engineer and the
Barangay.
88
Implementation of Closure Order Procedure
An order issued when the owner or administrator of buildings, structures or facilities failed to
comply with the abatement order or when the deficiency constitutes a clear and imminent
danger to life and property.
Office:
Classification:
Fire Station/Lone District Fire Office
Closure Order ( Due to Non-Payment of Administrative Fine )
(Applicable to All Transactions either Simple, Complex or Highly
Technical)
G2C – Government to Citizen
Type of Transaction: 1.
2. G2B – Government to Business Entity
Who may avail:
CLIENT STEPS
Owner, Contractor or Business Entity
AGENCY ACTION
FEES TO BE
PAID
1. Send letter to
the to the Office of
the Chief of Police
having jurisdiction,
Office of the Mayor
and Office of the
Punong Barangay
for assistance in the
implementation of
the Closure Order
not later than the
fourth (4th) day
after the service of
the said Order. The
letter specifically
states the date and
time for which the
Closure will be effected, which shall
not be later than 10
days after the service of the Order.
89
PROCESSING
TIME
PERSON
RESPONSIBLE
Within one (1)
day
C/MFM or District
Fire Marshal (for
Lone District Fire
Office)
CLIENT STEPS
AGENCY ACTION
FEES TO BE
PAID
2. The office of the
City/Municipal Fire
Marshal, with the
assistance of any
from the Office of
the Chief of Police
having jurisdiction,
Office of the Mayor
and Office of the
Punong Barangay,
proceeds to the
building or establishment for which
closure shall be effected, and makes
sure that nobody is
left inside the building or establishment. Likewise, all
utilities (electricity,
water, etc.) is to be
properly turned off.
1.Upon the
request of the
owner, administrator, occupant
or other persons
responsible to
commence compliance until full
compliance with
the requirements
with RA 9514 and
its RIRR.
The building or
establishment is
then provided with a
sticker bearing the
words “WARNING:
THIS BUILDING/
ESTABLISHMENT
HAS BEEN ORDERED CLOSED
BY THE BUREU
OF FIRE PROTECTION PURSUANT
TO R.A. 9514 AND
ITS IRR” at the
door.
4. The signage
posted during the
service of the Order
shall be continuously posted until
compliance of all
fire safety
Requirements.
PROCESSING
TIME
PERSON
RESPONSIBLE
Within one (1)
day
C/MFM or District
Fire Marshal (for
Lone District Fire
Office)
Time
or period to
accomplished
full compliance
with the
requirements of
RA 9514 and its
RIRR.
90
Feedback and Complaints Mechanism
FEEDBACK AND COMPLAINTS MECHANISMS
How to send a feedback
Answer the Customer Satisfaction Survey
Form and drop it at the designated drop box in
front of the Customer Relations Officer.
How feedback is processed
Every Friday, the Customer Relations Officer
opens the drop box and compiles and records
all feedback submitted.
Feedback requiring answers are forwarded to
the relevant offices and they are required to
answer within three (3) days of the receipt of
the feedback.
The answer of the office is then relayed to the
citizen.
For inquiries and follow-ups, clients may
contact the following:
(Telephone Number/Email Address of the Fire Station)
How to file complaints
Answer the Customer Satisfaction Survey
Form and drop it at the designated drop box in
front of the Customer Relations Officer.
Complaints can also be filed via telephone
or e-mail. Make sure to provide the following
information:
- Name of person being complained
- Incident
- Evidence
For inquiries and follow-ups, clients may
contact the following:
(Telephone Number/Email Address of the Fire Station)
How complaints are processed
The Customer Relations Officer opens the
complaints drop box on a daily basis and
evaluates each complaint.
Upon evaluation, the Customer Relations
Officer shall start the investigation and forward
the complaint to the relevant office for their
explanation.
The Customer Relations Officer will create a
report after the investigation and shall submit it
to the City/Municipal Fire Marshal for
appropriate action.
91
FEEDBACK AND COMPLAINTS MECHANISMS
The Customer Relations Officer will give the
feedback to the client.
For inquiries and follow-ups, clients may contact the following:
(Telephone Number/Email Address of the Fire Station)
Contact Information
(Fire Marshal)
(BFP Fire Station)
(Telephone Number)
(Email-address)
92
Office
Address
Contact Information
Head Office (BFP National
Headquarters - Office of the
Fire Chief)
Address
Hotline Number
Regional Office (Regional
Director’s Office)
Address
Hotline Number
Provincial Office ( Office of
the Provincial Fire Marshal
or Office of the District Fire
Marshal )
Address
Hotline Number
Field Office (Office of the
District Fire Marshal for Lone
District Fire Office or Office
of the City Fire Marshal/
Municipal Fire Marshal)
Address
Hotline Number
93
Republic of the Philippines
Department of Interior and Local Government
BUREAU OF FIRE PROTECTION
(FIRE STATION NAME)
(Fire Station/Co-Location Address)
CUTOMER SATISFACTION SURVEY FORM
Kindly fill-out the information details and check the corresponding transaction.
Date: ______________
I am ..... (tick as applicable)
M
F
Senior Citizen
TRANSACTION FOR :
3 days for Simple Transaction
7 days for Complex Transaction
PWD
For Construction Application
FSEC Application
FSIC for Occupancy
For Business Application
FSIC for Business (New)
FSIC for Business (Renewal)
As part of our continuing effort to evaluate our service, please complete the questionnaire
below and drop it in the designated box. Please encircle the response that most closely
describes your level of satisfaction.
1. How satisfied are you with the speed in which the service
was delivered?
2. How satisfied are you with the clarity of information or
advice provided by the frontline office staff?
3.Were you guided by the Citizen’s Charter posted in the
BFP station and were the procedures in securing Fire
Safety Evaluation Clearance and Fire Safety Inspection
Certificate being followed?
4. How satisfied are you with the corteousness and
accomodation of staff
5. How satisfied are you overall with the service you
received?
Comments and Suggestions
94
Bad
Ok
Good Great
Bad
Ok
Good Great
Bad
Ok
Good Great
Bad
Ok
Good Great
Bad
Ok
Good Great