UNIVERSITY OF CALOOCAN CITY
Chapter 3
RESEARCH DESIGN AND METHODOLOGY
This chapter contains research design, respondents of the study, population and
sampling, research instrument, data gathering process, and statistical treatment of data.
Research Design
The researchers aim to know the student’s current status in keyboarding of the
Bachelor of Science in Office Administration students. This study utilized a quantitative
approach, specifically descriptive survey research. This kind of research design aims to
accurately and systematically describe a population, situation, or phenomenon. As
mentioned by McCombes (2022), the Descriptive method can answer what, where, when,
and how questions, but not why questions. A perfect method to the user a quantitative
research is descriptive. To put it simply, descriptive studies are used to describe various
aspects of the phenomenon. It is used to describe the characteristics and/or behavior of the
sample population. The researchers chose this design to accurately and systematically
describe the current status of keyboarding and the challenges they encountered as a student.
Quantitative research as defined by Adedoyin (2020), is known as the study of
phenomena using numerical data and statistical, analytical, or computing tools.
Quantitative research is based on the positivist paradigm, which argues for techniques
based on statistical breakdown and additional tactics such as inferential statistics,
hypothesis testing, mathematical exposition, and surveys with a limited number of
UNIVERSITY OF CALOOCAN CITY
predetermined responses. Based on its article a quantitative approach was seen as the best
method to reach a large portion of the targeted. In addition, according to Voxco (2021),
descriptive research can only be conducted via, Survey, Observation, and Case Study. As a
researcher, you can only observe and collect valid & reliable responses, and analyze them.
The researcher's goal is to know the student's struggle with keyboarding, address it
properly, and help the students to improve their performance in keyboarding. The
researchers came up with the idea of providing a manual typing guide which will serve as
their main source to learn more about keyboarding. This research design enabled the
researchers to conduct a survey through a google form that includes a relevant question that
will be given by the respondents.
Respondents of the Study
The respondents of this study were the selected regular students from the 2nd year,
3rd year, and 4th year students of Bachelor of Science and Office Administration of the
University of Caloocan City Camarin Campus, S.Y. 2022-2023. The researcher considered
2nd-year, 3rd-year, and 4th-year students since they have already experienced the
keyboarding subject.
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UNIVERSITY OF CALOOCAN CITY
Page 38
Table 1. Distribution of Respondents according to year level.
BSOAD
Year and Section
Number of population
Number of Respondents
(x)
(F)
2A
42
21
2B
37
20
3A
35
19
3B
39
21
3C
34
18
3D
24
13
4A
31
17
4B
31
17
4C
27
14
4D
32
17
4E
18
10
TOTAL
350
187
The total population of 2nd-year, 3rd-year, and 4th-year students is 350, and 187 of
them are respondents. By using Slovin’s formula, this study gathered a total of 187, of
which there were twenty-one (21) out of forty-two (42) students from 2nd-year section 2A
and section 2B, twenty (20) out of thirty-seven (37) students from 2nd-year section 2B,
nineteen (19) out of thirty-five (35) students from 3rd-year section 3A, twenty-one (21) out
of thirty-nine students from 3rd-year section 3B, eighteen (18) out of thirty-four (34)
UNIVERSITY OF CALOOCAN CITY
students from 3rd-year section 3C, thirteen (13) out of twenty-four (24) students from3rdyearr section 3D, seventeen (17) out of thirty-one(31) students from 4th-year section 4A,
seventeen (17) out of thirty-one(31) students from4th-yearr section 4B, fourteen (14) out of
twenty-seven(27) students from 4th-year section 4C, seventeen (17) out of thirty-two(32)
students from4th-yearr section 4D, and ten (10) out of eighteen(18) students from 4th-year
section 4E.
Sampling Technique
This study utilized one of the probability sampling methods which was stratified
random sampling. Based on Gandhi (2022), stratified random sampling also known as
proportional random sampling is a method of probability sampling that divides the total
population into uniform groups called strata to finish the sampling process. Each stratum is
created based on shared attributes or characteristics, such as age, sex, and year level. There
was a total of 350 students from the second (2nd) year up to the fourth (4th) year and 187
students were chosen to be the respondents of the study which is 53.43% came from the
population of Bachelor of Science in Office Administration.
Research Instrument
This study will use a researcher-made survey Questionnaire via Google Forms to
gather concrete data. At this moment, only 2nd-year, 3rd-year, and 4th-year students are
required to answer the questionnaire because face-to-face classes are limited only. The
Page 39
UNIVERSITY OF CALOOCAN CITY
researcher has decided to use Google form as a survey questionnaire and the link being sent
to the respondents' prospective E-mail addresses. Moreover, the researcher used the Likert
scale to make a survey questionnaire. As mentioned by Pritha B. & Kassiani N. (2020)
Likert scale is a rating scale used to measure opinions, attitudes, or behaviors. It consists of
a statement or a question, followed by a series of five or seven answer statements.
Respondents choose the option that best corresponds with how they feel about the
statement or question.
BSOAD (Bachelor of Science in Office Administration) 2nd, 3rd and 4th-year
students were selected as respondents of this study because they had already taken this
subject and had encountered problems in Keyboarding. A total of 79 students were in
second-year year sections A and B; 132 from third-year sections A, B, C, and D and 139
from fourth-year sections A, B, C, D, and E. Students received a Google form via e-mail
address provided by the researcher. The respondents filled out the required information,
such as their demographic profile. After that, they proceed to answer all the questions given
in Google form before clicking the submit button. The questionnaire is composed of four
parts: The first part contains the demographics of the respondents, such as age, sex, and
year level. The second part entails the current status of keyboarding skills of the
respondents in terms of speed, accuracy, and productivity. The third part is about the
challenges encountered by the respondents in enhancing their keyboarding skills in terms
of accessibility, accuracy, and productivity.
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UNIVERSITY OF CALOOCAN CITY
The fourth and last part contained recommendations that may resolve the barriers
encountered by students in improving their keyboarding skills.
Data Gathering Procedure
The researchers will use a methodical approach to collect data from the
respondents. The researcher's first step in acquiring permission to survey the selected
BSOAD (Bachelor of Science in Office Administration) students was to write a letter of
approval to the Development Head and the PASOA (Philippine Association of Office
Administration) Department Coordinator. The researchers will provide the link to Google
Form to the selected respondents when the survey questionnaire is prepared. After
collecting all submitted forms, the researchers will extract all of the respondents’ data to
analyze and assess and will compile to serve as the material needed for the following
procedure of this research.
Statistical Treatment of Data
The researchers tabulated and analyzed the collected data with the use of statistical
tools. The following are the tools used in this study together with the formulas:
Frequency Count and Percentage –This will use to ascertain the respondents’
demographic profile such as age, sex, and year level.
The formula is:
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UNIVERSITY OF CALOOCAN CITY
𝑭
(P)% =
𝑵
× 100
Where:
P = Percentage
F = Frequency Count
N = Total Number of Respondents
Slovin’s formula will use by the researchers. According to Ellen (2020), Slovin’s
formula allows researchers to sample the population with a desired degree of accuracy. It
gives the researchers an idea of how large the sample size needs to be to ensure reasonable
accuracy of the result.
Slovin’s formula:
n≥
𝑁
1+𝑁𝑒 2
Where:
n =total number of respondents (sample size)
= total number of population
E = margin of error (5%)
n ≥ 350 𝟏+350 (𝟎.𝟎𝟓) 𝟐
n ≥ 350 / 1.875
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UNIVERSITY OF CALOOCAN CITY
Page 43
n ≥ 187
The researchers created a complete sample by selecting the right proportion of
individuals from each year level. It is important that the total number of samples be
determined initially by using:
F=
𝐱(𝐧)
𝐍
n= total number of respondents (sample size)
N= total number of population
x= number of respondents by section
F= number of respondents by section
Weighted Mean –This was used to ascertain the respondents’ average analysis of
the barriers encountered by the students in improving their typing skills in terms of
accessibility,
accuracy,
availability,
recommendations.
The formula is:
𝒙̅ =
Where:
𝒙̅ = Weighted Mean
f = Frequency
∑ 𝑓𝑥
𝑛
security,
technical
issues,
suggestions
and
UNIVERSITY OF CALOOCAN CITY
x = Number of responses
n = Total number of respondents
On the current status of keyboarding skills of the respondents in terms of speed,
accuracy, and productivity.
Range
3.26-4.00
Scale
4
2.51-3.25
1.76-2.50
1.00-1.75
3
2
1
Adjectival Rating
Above Average (AA)
Average (A)
Below Average (BA)
Poor (P)
On the challenges encountered by the respondents in enhancing their keyboarding
skills in terms of accessibility, accuracy, and technical issues.
Range
3.26-4.00
Scale
4
2.51-3.25
1.76-2.50
1.00-1.75
3
2
1
Adjectival Rating
Always Encountered (AE)
Encountered (E)
Sometimes Encountered (SE)
Never Encountered (NE)
On the recommendations that may be present to resolve the barriers encountered by
the students in improving their typing skills.
Range
Scale
Adjectival Rating
3.26-4.00
4
Highly Recommended (HR)
2.51-3.25
1.76-2.50
1.00-1.75
3
2
1
Recommended (R)
Slightly Recommended (SR)
Not Recommended (NR)
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UNIVERSITY OF CALOOCAN CITY
One Way Analysis of Variance (ANOVA) - This is a statistical method that is
used to determine if there is a significant difference in the respondents' assessment of the
current status of keyboarding according to their previous keyboarding skills.
The formula is:
Where:
F = ANOVA coefficient
MS= Mean square (between)
MS= Mean square (within)
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UNIVERSITY OF CALOOCAN CITY
APPENDIX A
SAMPLE QUESTIONNAIRE
Dear Respondents:
We, the researchers from Bachelor of Science in Office Administration 3rd year
section A Group 2 of the University of Caloocan City-Camarin Campus, are conducting
research entitled "Current Status of Keyboarding Skills of Bachelor of Science in
Office Administration: Input for a Manual Typing Guide: as one of our requirements
in our subject, OCC 306, Internet Research for Business.
Our purpose is to gather data that will serve as a reference for this research, as
well as to help us to implement the Manual Typing Guide in Philippine Association of
students in Office Administration Department.
In line with this, we are asking you to answer all questions listed below. All the
data that will be collected will be treated with utmost confidentiality.
Very sincerely yours,
BRYAN D. BIAG /MARIAN JANE N. FERNANDEZ
Chairmen, BSOAD 3-A Group 2
UNIVERSITY OF CALOOCAN CITY
SURVEY QUESTIONNAIRE
1.
Demographic Profile of the Respondents
Name (Optional) : ____________________________________________________
DIRECTIONS: Put a check mark (/) in a box to provide demographic information
appropriately for evaluation purposes.
1.1
Age:
18- 20 yrs old
1.2
Male
Year Level
2nd year
II.
24 yrs old and above
Sex
Female
1.3
21-23 yrs old
3rd year
4th year
Current status of keyboarding in terms; Speed, accuracy, and productivity
DIRECTIONS: Please read carefully and check (/) the corresponding answer(s) on
how you assess your current status of keyboarding. Please do not leave an item
unanswered and please be guided with the following scale where;
Rating scale
Interpretation
4
Above average (AV)
3
Average (A)
2
Below Average (BA)
1
Very Poor (VP)
UNIVERSITY OF CALOOCAN CITY
2.1 SPEED
4
3
2
1
(AV)
(A)
(BA)
(VP)
4
3
2
1
(AV)
(A)
(BA)
(VP)
INDICATORS
1. Familiar with the arrangement of the
computer keyboard
2. Able to use the home row position.
3. Find it easy to type on the computer
keyboard
4. Accurate in typing (word, sentence, and
paragraph)
5. Ability to type 25 to 35 WPM.
6. Typing accurately without looking at the
keyboarding
7. Familiarizing with the keyboarding keys
8. Able to type within the time frame
9. Consistency of proper hand placement in
keyboarding
10. Consistency of proper hand placement in
keyboarding.
2.2 ACCURACY
INDICATORS
1. Students found the home key benefits is
unnecessarily complex.
2. Students prefer the hunt-and-peck method
than home key position.
3. They are focusing on accuracy over speed
when it comes of typing.
4. They do typing practices by engaging in
online resources and games to ensure
accurate typing.
5. I am a detailed-oriented person, I always
after appropriate word typing.
6. Students familiarize home key
7. Students do proper way to type
UNIVERSITY OF CALOOCAN CITY
8. Maintaining the average words per
minute.
9. Have time to practice.
10. Place the correct finger in Home row
2.3 PRODUCTIVITY
4
3
2
1
(AV)
(A)
(BA)
(VP)
INDICATORS
1. Students consistently apply proper
keyboarding techniques
2. Consistent in delivering high-quality
work on time
3. Quality of the keyboard can also help to
be productive
4. Students are able to save more time in
completing their task
5 . Students work become easier when they
know the shortcut keys in the keyboard
6. Group activity can help to be productive
7. Students find keyboarding as an efficient
way to minimize the time consumed either
at work or school activities
8. Quality of the keyboard can also help to
be productive
9. Students find keyboarding helps to have a
better learning experience
10. Keyboarding helps increase confidence
in school works or education
III.
Challenges encountered by the students in enhancing their keyboarding
skills as per accessibility;
UNIVERSITY OF CALOOCAN CITY
DIRECTIONS: Please read carefully and check (/) the corresponding answer(s) on
how you assess challenges. Please do not leave an item unanswered and please be
guided with the following scale where;
Rating scale
Interpretation
4
Above average (AV)
3
Average (A)
2
Below Average (BA)
1
Very Poor (VP)
INDICATORS
4
(AV)
ACCESSIBILITY
1. Students have limited access to typing tests and/or
activities.
2. unavailability of devices (e.g. keyboard, personal
computer).
3. Students use gadgets that are not suitable for the
keyboard (e.g. mobile phones).
4. Students are unable to access typing test website
caused of its restrictions.
5. Students find typing test sites that are not available
on mobile devices.
6. Insufficient access to information about shortcut
keys in keyboarding.
7. Students’ social media accounts affect access to
study keyboarding skills.
8. Students lack of tools to get good typing test skills
9. Multitasking can affect being focused on the
keyboard.
10. Students are too lazy for their keyboarding
responsibility.
ACCURACY
1. Students are not comfortable positioning their
fingers on home keys
2. Students always commit errors due to the tense they
3
(A)
2
(BA)
1
(VP)
UNIVERSITY OF CALOOCAN CITY
feel while they are typing
3. The students prefer to type freely without being
timed.
4. Students found it hard to navigate home keys
5. Students can't maintain a good posture
6. Students lack of knowledge the fundamentals of
keyboarding
Students use incorrect finger positions.
8. Students not try taking free basic typing lessons
online.
9. Students are too lazy to study free typing lesson
apps.
10. Students have no time to practice.
TECHNICAL ISSUE
Students experienced slow internet connection.
2. Computer or laptop sometimes lags.
3. Students encountered some keys not working on the
keyboard.
4. When students use a laptop, the touchpad of the
laptop causes the cursor to jump randomly.
Students encountered hardware issues like a power
cable or cord not providing a proper connection that
cause interruption of practice in typing.
6. Keys presses respond too slowly.
7. The Keyboard becomes unresponsive.
8. The keys keep jamming while typing.
9. The keyboard turns on but won’t function at all.
10. Students encountering each key press cause repeats.
IV. Recommendations that may resolve the Challenges Encountered by the Students
in Improving their Typing Skills
DIRECTIONS: Put a check () mark on the appropriate column based on the scale listed
below that may resolve the challenges encountered by the students in improving their
typing Skills.
Rating Scale
Adjectival Rating
UNIVERSITY OF CALOOCAN CITY
4
Highly Recommended (HR)
3
Recommended (R)
2
Slightly Recommended (SR)
1
Not Recommended (NR)
RECOMMENDATIONS
4
3
2
1
INDICATORS
(HR)
(R)
(SR)
(NR)
1. Include a pictorial instruction to the location of
the house keys.
2. To learn touch typing, practice three times per
week.
3. Once you've mastered the proper typing method
and can type accurately.
4. Make a file that displays the transparency of
keyboarding accuracy
5. Practice regularly will help your fingers learn
their location on the keyboard through muscle
memory.
6. Make sure you have proper hand placement
when you're typing and not looking at the
keyboard.
7. Make sure to have a target in mind to achieve in
practicing your typing skills.
8. Set at least an hour every day to practice your
typing skills.
9. Create a file that the students can track their
typing test activities
10. Add a photo guide about the home keys' position.
11. Make sure to have a target in mind to achieve in practicing
your typing skills.
12. Practice regularly at least 3 hours a day. And
with speed, you have to look after accuracy and
also follow the touch typing method.
13. When practicing your typing skills, it’s important
to use proper hand placement. From here, you
can move your fingers slightly to reach
UNIVERSITY OF CALOOCAN CITY
neighboring keys
14. Always maintain a good posture
15. Be familiar with the keyboard
16. Be confident, relax and focus while typing to
avoid errors.
17. Practice typing in a keyboarding application with
time to improve your typing speed.
18. Give learning materials like manuals and/or
modules to access the learning system.
19. Supply an alternative manner of teaching for
those student/s who can't access the learning
mode.
20. Focus on your screen and begin to memorize the
placement of the keys, so you’ll be able to type
more quickly as you practice.
21. Don't look at the keyboard or your hands
if you need to stop to rest, take your time if you
need to.
22. Set a group activity with classmates.
23. Set a target accuracy to improve the skill.
24. Quiet place can help to be focused.
25. Free pdf files or soft copy of manual guide
26. Be motivated for the least wpm you type, as to
learn and excel following the homekey.
27. Be motivated for the least wpm you type, as to
learn and excel following the homekey.
28. Always check your signal or internet connection.
29. Make sure the device used for practice in typing
are stable so that there is no interruptions while
you are practicing.
30. Find a comfortable place where no distraction
around you.
UNIVERSITY OF CALOOCAN CITY
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Rosenberg-Adler, T., & Weintraub, N. (2020). Keyboarding difficulties: Frequency and
characteristics among higher education students with handwriting difficulties.
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UNIVERSITY OF CALOOCAN CITY
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UNIVERSITY OF CALOOCAN CITY
BRYAN D. BIAG
#2617 Capt. Rico St.
Camarin, Caloocan City
09380981029
bryanbiag21@gmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
Bestlink College of the Philippines
Senior High School – STEM
2018-2020
Camarin High School
Junior High School
2013-2018
SKILLS



Computer Literate (Microsoft Office Word, Excel)
Typing Skills (40 WPM)
Work under pressure
BRYAN D. BIAG
UNIVERSITY OF CALOOCAN CITY
IRISH NICOLE ANN CARRANZA
Phase 1 Pkg 2 Blk 22 Lot 4
Bagong Silang, Caloocan City
09605651026
irishnicoleanncarranza@gmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
Metropolitant Institute of Arts and Sciences
Senior High School – STEM
2018-2020
Bagong Silang High School
Junior High School
2014-2018
SKILLS




Pleasing personality
Computer skills (MS word, MS Excel, MS PowerPoint)
Multitasking
Typing Skills (35 WPM)
IRISH NICOLE ANN CARRANZA
UNIVERSITY OF CALOOCAN CITY
DANICA C. CASTRO
Ph10B Pkg 5 Blk 33 Lot 20 Bagong Silang Caloocan City
Mobile No. 0921-8958362
castrodanica0517@gmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
Bestlink College Of The Philippines
1071 Brgy. Kaligayahan Quirino Highway,
Novaliches Quezon City Senior High school
S.Y. 2018-2020
Kalayaan National High School
Junior High School
2014-2018
SKILLS






Self-motivated
Organizing skills
Can do multitasking
Time management skills
Computer Literate (Microsoft Word, Excel and PowerPoint)
Typing (28 wpm)
DANICA C. CASTRO
UNIVERSITY OF CALOOCAN CITY
CRISELDA B. DALAGAN
Brgy. 179, Santol St.
Amparo Subd, Caloocan City
09065189895
dalgancriseldagmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
Amparo High School
Senior High School –
2018-2020
Amparo High School
Junior High School
2014-2018
SKILLS
Basic Computer literacy skills
Typing Skills (35 WPM)
Organization skills
CRISELDA B. DALAGAN
UNIVERSITY OF CALOOCAN CITY
MARIAN JANE N. FERNANDEZ
795 Brgy. 188 Bo. Concepcion Doña Aurora St., Dulo
Tala Caloocan City
09486147580
marianfernandez413@gmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
Metropolitant Institute of Arts and Sciences
Senior High School –
2018-2020
Tala High School High School
Junior High School
2014-2018
SKILLS







Computer Literacy to include Microsoft Office Applications
Excellent Communication Skills
Strong time management skillset
Written communication
Able to work individually and be a part of a team
Knowledge of basic filling practices
Typing skills (60 wpm, 100 accuracy)
MARIAN JANE N. FERNANDEZ
UNIVERSITY OF CALOOCAN CITY
ANGELICA N. PARAISO
2183-A St Benedict Street Admin Site Tala,
Caloocan City
0908-6590672
angelicanavarroparaiso123@gmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
First City Providential College
Senior High School –
2018-2020
Manuel Luiz Quezon High School
Junior High School
2014-2018
SKILLS




Good Communication Skills
Demonstrated ability to work independently and as a part of a team
Computer Literate (Microsoft Word, MS Excel, MS PowerPoint)
Mastery in Office Procedures (Filing, Mailing, Handling Calls)
ANGELICA N. PARAISO
UNIVERSITY OF CALOOCAN CITY
EUNICE AIRA D. PASUMBAL
0002 Mayville Street Llano Road, Caloocan City
euniceairapasumbal@gmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
South East Asia Institute and Technology
Senior High School –
2018-2020
Bagong Silang High School
Junior High School
2014-2018
SKILLS




Time Management
Problem solving
Knowledgeable in MS word and MS Powerpoint
Typing (25wmp)
EUNICE AIRA D. PASUMBAL
UNIVERSITY OF CALOOCAN CITY
JOHN CHRISTIAN I. PEREZ
1560 Santan St. Area A., Libis, Camarin, Caloocan City
0920-124-8134
johnchristianperez121801@gmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
Mystical Rose School of Caloocan Inc.
Senior High School –
2018-2020
Camarin High School
Junior High School
2014-2018
SKILLS
•
•
•
•
•
Computer Literate
Typing and Editing skill
Organizational skill
Strong communication
Time management skill
UNIVERSITY OF CALOOCAN CITY
FEI I. RICAFRENTE
4024 Petunia St. Sampaguita Subd.
Camarin, Caloocan City
09515902775
feiricafrente486@gmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
Mystical Rose School of Caloocan Inc.
Senior High School –
2018-2020
Sampaguita High School
Junior High School
2014-2018
SKILLS




Computer Literate (MS word, MS Excel, MS Powerpoint)
Ability to handle stress and pressure at work
Time Management Skills Pleasing personality and positive attitude
Can do multitasking
FEI I. RICAFRENTE
UNIVERSITY OF CALOOCAN CITY
ROSE MARIE SOLON
Blk 37 Lot 05 Northville 2B Bagumbong Caloocan City
0981-007-3290
solonrosemarie2001@gmail.com
EDUCATIONAL BACKGROUND
TERTIARY
University of Caloocan City
Bachelor of Science in Office Administration
2020-Present
SECONDARY
Our Lady of Lourdes Technological College Inc.
Senior High School –
2018-2020
Bagumbong High School - Annex
Junior High School
2014-2018
SKILLS



Computer Literate (MS word, MS PowerPoint and MS Excel)
•Mastery in Office Procedures (Handling Calls, Handling Mails, Filing etc.)
•Typing (40 wpm)
ROSE MARIE SOLON