Republic of the Philippines Department of Education Region XI Division of Davao City Mahayag National High School Brgy. Mahayag Bunawan Davao City And West Empire Chinese Restaurant and Seafood Garden OJT TRAINING PLAN Qualification Title: Food and Beverage services NC II Trainees Training Requirements Training Activity/Task Mode of Training Staff Facilities/ Tools and Equipment Venue Assessment Arrangement Date Lecture Rosalie P. Regpala Jennifer B. Apurado Tables Chairs Attendance sheet Mahayag National High School Campus Attendance of trainees Dec. 2, 2019 CORE UNIT COMPETENCY Send-off and Re-orientation program Attend send-off and orientation program Industry Orientation Attend industry policies, guidelines, and safety procedures orientation Lecture Tour Mr. Perry Assistant Manager Prepare dining/room/ restaurant area for service Trainee will perform the ff: Prepare necessary utensils, supplies and the work area for service. 8 hours Ms.Cristina Chua Manager Arrange, clean and check the condition of the tables and chairs including the dining room equipment. Fill water pitcher and ice buckets. Restaurant Policy Manual West Empire Chinese Restaurant and Seafood Garden West Empire West Chinese tools Empire and equipment Chinese Restaurant and Seafood Garden Attendance of trainees Dec. 3, 2019 Underpinning skills Dec. 45, 2019 Welcome Guests and Take Food Orders Promote Food and Beverage Products Set table according to the standard of food service establishment. Trainee will perform the ff: Acknowledge ment and greet guests appropriately. Take orders completely in accordance with the establishments standard procedures. Carry out plates and/or trays safely. Trainee will perform the following: Master names and pronunciations of dishes in 8 hours Ms.Cristina Chua Manager Order Slip West Empire Chinese Restaurant and Seafood Garden Underpinning skills Dec 67, 2019 8 hours Ms.Cristina Chua Manager Menu West Empire Chinese Restaurant and Seafood Underpinning skills Dec. 811, 2019 Provide Food and Beverage Services to the guests. the menu. Provide Information about the food items in clear explanation and descriptions Recommende d standard food and beverage pairings. Suggest slow moving items but high profitable items to increase guest check. Trainee will perform the ff. Master names and pronunciations of dishes in the menu. Memorize Garden 8 hours Ms.Cristina Chua Manager Glass wares West Empire Chinese Restaurant and Seafood Garden Underpinning skill Dec. 12-15, 2019 ingredients of dishes. Study descriptions of every item in the menu. Provide information about the food items clear explanations and descriptions. Offer item in special or promos to assist with the food and beverage selections. Recommende d standard food and beverage items. Suggest slow moving but highly Receive and handle guests concern profitable items. Trainee will perform the ff: Give full attention to the complaining guest. Offer sincere apology for the disservice. Express gratitude to the guests for bringing the matter up for attention. Telephone West Empire Chinese Restaurant And Seafood Garden Underpinning skill Prepared by: Geraldine C. Erejer FBS Trainee Approved By: Ms. Cristina Marie I. Chua Manager 16-18, 2019