BTEC Assignment Brief
Qualification
Vocational Studies Level 1 Introductory
Unit or Component number
and title
ENG 12: Carrying Out Routine Service Tasks on a Motor Vehicle
Learning aim(s) (For NQF/RQF
only)
Assignment title
A. Carry out routine service tasks on a motor vehicle safely.
B. Demonstrate communication skills when dealing with customers.
Carrying Out Routine Service Tasks on a Motor Vehicle
Assessor
Hand out date
Hand in deadline
Vocational Scenario or
Context
As an apprentice working at a motor vehicle garage, you are asked to carry
out some routine service tasks on a customer’s vehicle. You must use the
information on the vehicle type to produce a suitable service checklist.
Then, you will carry out the checks listed on the service checklist safely.
While working, record your activities on the service schedule checklist.
On completing the tasks, explain to the customer the procedure(s) you
carried out on the motor vehicle and any other advisory information.
Task 1
Use the information on the vehicle type to produce a suitable service
checklist. After which, you will carefully select the required tools and
personal protective equipment (PPE) to carry out routine service tasks on
the motor vehicle using a service checklist. You must record your activities
on the service checklist while you are working.
Checklist of evidence required
A portfolio of evidence, including;
● service checklist
● complete servicing records
Assessor’s observation records;
● practical skills
Criteria covered by this task: Carry out routine service tasks on a motor vehicle safely.
Unit/Criteria
To achieve the criteria you must show that you are able to:
reference
Produce an outline service checklist using information from given sources.
A.P1
Produce a service checklist, selecting information from given sources.
A.M1
Produce a service checklist, selecting appropriate information from own and given
A.D1
sources.
Carry out servicing procedures safely and complete service records.
A.P2
A.M2
A.D2
Carry out servicing procedures safely, following a service checklist and completing
detailed service records.
Carry out servicing procedures safely and effectively, completing an appropriate service
checklist and detailed servicing records accurately.
Task 2
After completing the assigned task, you need to explain the procedures
carried out on the motor vehicle and any other advisory information to the
customer.
Checklist of evidence required
Assessor’s observation records on;
● communicating information to the customer.
Criteria covered by this task: Demonstrate communication skills when dealing with customers.
Unit/Criteria
To achieve the criteria you must show that you are able to:
reference
Demonstrate simple communication skills when providing information verbally to a
B.P3
customer.
Demonstrate appropriate communication skills when providing information verbally to a
B.M3
customer.
Demonstrate effective communication skills when providing information verbally to a
B.D3
customer.
Sources of information to
support you with this
Assignment
Websites: https://en.wikipedia.org/wiki/Service_(motor_vehicle)
Test Books: Foundation of Motor Vehicle Studies – Volume 1
Other assessment materials
Activity Sheets
attached to this Assignment
Brief
FOR 2012 L1/2 FIRSTS ONLY: If you have not achieved the Level 2 criteria, your work will be assessed
to determine if the following Level 1 criterion have been met.
Criterion
To achieve the criteria you must show that you are able to:
Unit
reference