Unit
Level 4
Managing Quality
Credits 15
Suggested Resources
Managing with Total Quality Management (Theory and Practice), Adrian Wilkinson, Tom
Redman, Ed Snape, Mick Marchington
Managing for Quality: How to Implement and Manage a Business Strategy of Continuous
Improvement by Leslie L. Kossof
ORGANIZATIONAL QUALITY MANAGEMENT: TQM deployment perspectives from
manufacturing & process industry by Pankaj Lochan
Managing Quality by Mihaela L Kelemen - University of Keele, UK
Journals
Quality Management Practices and Their Impact on Organization Performance – SSRN
Quality Management Practices and Their Impact on Organizational Performance, and Customer Behavior Marwan mustafa Shammot King Saud University
Internet Resources and Case Studies
https://www.infinityqs.com/resources/case-studies
Business case studies