Organisational Behaviour - Chapter 4 Test
Multiple Choice Questions
1. Rio Tinto’s most important asset is:
a
b
c
d
Electronics.
Turnover.
Profit.
Human resources.
2. Emotions are:
a
Psychological, behavioral and physiological episodes experienced towards a person
or event that create a sense of readiness.
b
Physical, behavioral and physiological episodes experienced towards a person or
event that create a sense of readiness.
c
Psychological, behavioral and physiological episodes experienced towards a person
or event that create a sense of unreadiness.
d
Psychological, behavioral and physiological episodes experienced towards a person
or event that create a sense of power.
3. Emotions are:
a
b
c
d
Bad.
Good.
Experiences.
Wishes.
4. Tiredness is a:
a
b
c
d
High-activation negative emotion.
High-activation positive emotion.
Low-activation positive emotion.
Low-activation negative emotion.
5. Enthusiasm is a:
a
b
c
d
High-activation negative emotion.
High-activation positive emotion.
Low-activation positive emotion.
Low-activation negative emotion.
6. Fearfulness is a:
a
b
c
d
High-activation negative emotion.
High-activation positive emotion.
Low-activation positive emotion.
Low-activation negative emotion.
7. Drowsiness is a:
a
b
c
d
High-activation negative emotion.
High-activation positive emotion.
Low-activation positive emotion.
Low-activation negative emotion.
8. Excitement is a:
a
b
c
d
High-activation negative emotion.
High-activation positive emotion.
Low-activation positive emotion.
Low-activation negative emotion.
9. Elation is a:
a
b
c
d
High-activation negative emotion.
High-activation positive emotion.
Low-activation positive emotion.
Low-activation negative emotion.
10. Feeling relaxed is a:
a
b
c
d
High-activation negative emotion.
High-activation positive emotion.
Low-activation positive emotion.
Low-activation negative emotion.
11. Feeling content is a:
a
b
c
d
High-activation negative emotion.
High-activation positive emotion.
Low-activation positive emotion.
Low-activation negative emotion.
12. Feeling calm is a:
a
b
c
d
High-activation negative emotion.
High-activation positive emotion.
Low-activation positive emotion.
Low-activation negative emotion.
13. Beliefs influence our:
a
b
c
d
Feelings.
Intentions.
Behavioral intentions.
None of the above.
14. Feelings influence our:
a
b
c
d
Beliefs.
Intentions.
Behavioral intentions.
None of the above.
15. Behavioral intentions influence our:
a
b
c
d
Feelings.
Intentions.
Behavior.
None of the above.
16. Emotions influence our:
a
b
c
d
Attitudes.
Intentions.
Behavioral intentions.
None of the above.
17. ING Australia tries to attract and keep _____________ employees.
a
b
c
d
Emotional.
Unusual.
Interesting.
Talented.
18. Cognitive dissonance is most common when:
a
b
c
d
Known to others.
Done voluntarily.
Cannot be undone.
All of the above.
19. Emotions are also partly determined by a person’s ________.
a
b
c
d
Personality.
Age.
Nationality.
None of the above.
20. Some people, especially _______ experience positive emotions as a natural trait.
a
b
c
d
Introverts.
Extroverts.
Ambiverts.
None of the above.
21. Positive and negative emotional traits affect:
a
b
c
d
Turnover.
Attendance.
Long-term work attitudes.
All of the above.
22. Emotional labour is higher when the job requires:
a
b
c
d
Frequent and long duration displays of emotion.
Displaying a variety of emotions.
Displaying more intense emotions.
All of the above.
23. Emotional expression is encouraged in:
a
b
c
d
Spain.
Russia.
Kuwait.
All of the above.
24. Minimal emotional expression and monotonic voice is normal in:
a
b
c
d
Korea.
Austria.
Japan.
All of the above.
25. Emotional dissonance is:
a
b
c
d
Conflict between true and required emotions.
Potentially stressful with surface acting.
Less stress through deep acting.
All of the above.
26. EI is:
a
b
c
d
Extroverted intelligence.
Emotional independence.
Emotional intelligence.
None of the above.
27. Awareness of your own emotions is:
a
b
c
d
Recognition of emotions.
Regulation of emotions.
Overburdened by emotions.
None of the above.
28. Awareness of others’ emotions is:
a
b
c
d
Recognition of emotions.
Regulation of emotions.
Overburdened by emotions.
None of the above.
29. Management of own emotions is:
a
b
c
d
Recognition of emotions.
Regulation of emotions.
Overburdened by emotions.
None of the above.
30. Management of others’ emotions is:
a
b
c
d
Recognition of emotions.
Regulation of emotions.
Overburdened by emotions.
None of the above.
31. There are __________ dimensions of EI.
a
b
c
d
Two.
Three.
Four.
Five.
32. Managing other people’s emotions is:
a
b
c
d
Self-awareness.
Self-management.
Social awareness.
Relationship management.
33. Managing our own emotions is:
a
b
c
d
Self-awareness.
Self-management.
Social awareness.
Relationship management.
34. Generating or suppressing emotions is:
a
b
c
d
Self-awareness.
Self-management.
Social awareness.
Relationship management.
35. Ability to perceive and understand the emotions of other people is:
a
b
c
d
Self-awareness.
Self-management.
Social awareness.
Relationship management.
36. Perceiving and understanding the meaning of your own emotions is:
a
b
c
d
Self-awareness.
Self-management.
Social awareness.
Relationship management.
37. ___________ includes being organizationally aware.
a
b
c
d
Self-awareness.
Self-management.
Social awareness.
Relationship management.
38. EI increases with:
a
b
c
d
Age.
Maturity.
Age and maturity.
None of the above.
39. Leaving the situation by resigning from the organization or transferring is:
a
b
c
d
Exit.
Voice.
Loyalty.
Neglect.
40. Enduring the situation and waiting for the problem to be resolved is:
a
b
c
d
Exit.
Voice.
Loyalty.
Neglect.
41. Passive activities with negative outcomes is:
a
b
c
d
Exit.
Voice.
Loyalty.
Neglect.
42. ____________ may be positive and constructive or confrontational.
a
b
c
d
Exit.
Voice.
Loyalty.
Neglect.
43. Job satisfaction’s effect performance is strongest in _______ jobs.
a
b
c
d
Complex.
Simple.
Management.
None of the above.
44. Clydesdale bank treats employees well so that they treat ______ well.
a
b
c
d
Colleagues.
Management.
Customers.
None of the above.
45. Job satisfaction _________ employee turnover.
a
b
c
d
Reduces.
Increases.
Makes no difference to.
None of the above.
46. _________ helps to build affective commitment.
a
b
c
d
Justice and support.
Trust.
Shared values.
All of the above.
47. There are __________ main consequences of distress.
a
b
c
d
Two.
Three.
Four.
Five.
48. There are __________ stages to burnout.
a
b
c
d
One.
Two.
Three.
Four.
49. Workaholism is:
a
b
c
d
Not being highly involved in work.
High enjoyment of work.
No pressure to work.
None of the above.
50. _______ can help manage work-related stress:
a
b
c
d
No vacations.
Get closer to the stressor.
Remove the stressor.
All of the above.
Writing
1. Define the term, “Burnout.” (5 marks)
2. Do you feel stressed right now? Why? Why not? (5 marks)
3. Do you feel a sense of affective commitment towards your university? Why? Why not?
(5 marks)
4. Why do people stay in jobs that make them unhappy? (5 marks)
5. How can a person reduce their stress levels? (5 marks)
6. Describe a job which requires a high level of emotional labour. (5 marks)
7. Describe a job that requires a low level of emotional labour. ( 5 marks)
8. What in your view is the single biggest cause of stress in daily life?. (5 marks)
9. What can be done to stop harassment in the workplace? (5 marks)
10. Is having fun at work really a good idea? Why? Why not? (5 marks)