Higher Nationals
Internal verification of assessment decisions – BTEC (RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS
Programme title
BTEC Higher National Diploma in Computing
Assessor
Unit(s)
Assignment title
Student’s name
Internal Verifier
Unit 03:
Professional Practice
Work Related Learning Report: Design and Deliver a Training
Programme
Mohamed Azmi Abdullah
List which assessment
criteria the Assessor has
awarded.
Pass
Merit
Distinction
INTERNAL VERIFIER CHECKLIST
Do the assessment criteria awarded
match those shown in the assignment
brief?
Is the Pass/Merit/Distinction grade
awarded justified by the assessor’s
comments on the student work?
Has the work been assessed
accurately?
Y/N
Y/N
Y/N
Is the feedback to the student:
Give details:
• Constructive?
• Linked to relevant assessment
criteria?
Y/N
Y/N
• Identifying opportunities for
improved performance?
Y/N
• Agreeing actions?
Y/N
Does the assessment decision need
amending?
Y/N
Assessor signature
Date
Internal Verifier signature
Date
Programme Leader signature (if
required)
Date
Confirm action completed
Remedial action taken
Give details:
Assessor signature
Date
Internal Verifier
signature
Date
Programme Leader signature
(if required)
Date
Mohamed Azmi Abdullah
HND-COM/2021-MAR/103
E116290
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Higher Nationals - Summative Assignment Feedback Form
Student Name/ID
Mohamed Azmi Abdullah/E116290
Unit Title
Unit 03:
Assignment Number
1
Professional Practice
Assessor
Submission Date
Date Received
1st submission
Re-submission Date
Date Received 2nd
submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target audience
Pass, Merit & Distinction
Descripts
P1
P2
M1
D1
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios
Pass, Merit & Distinction
Descripts
P3
P4
M2
M3
D2
LO3 Discuss the importance and dynamics of working within a team and the impact of team working
in different environments
Pass, Merit & Distinction P5
P6
M4
D3
Descripts
LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
Pass, Merit & Distinction P7
P8
M5
D4
Descripts
Grade:
Assessor Signature:
Date:
Resubmission Feedback:
Grade:
Assessor Signature:
Date:
Internal Verifier’s Comments:
Signature & Date:
*
Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place and grades
decisions have been agreed at the assessment board.
Mohamed Azmi Abdullah
HND-COM/2021-MAR/103
E116290
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Assignment Feedback
Formative Feedback: Assessor to Student
Action Plan
Summative feedback
Feedback: Student to Assessor
Assessor signature
Date
Student signature
Date
Mohamed Azmi Abdullah
HND-COM/2021-MAR/103
E116290
Page 4 of 58
Pearson Higher Nationals in
Computing
Unit 03: Professional Practice
Assignment 01
Mohamed Azmi Abdullah
HND-COM/2021-MAR/103
E116290
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General Guidelines
1. A Cover page or title page – You should always attach a title page to your assignment. Use
previous page as your cover sheet and make sure all the details are accurately filled.
2. Attach this brief as the first section of your assignment.
3. All the assignments should be prepared using a word processing software.
4. All the assignments should be printedon A4 sized papers. Use single side printing.
5. Allow 1” for top, bottom , right margins and 1.25” for the left margin of each page.
Word Processing Rules
1.
2.
3.
4.
The font size should be 12 point, and should be in the style of Time New Roman.
Use 1.5 line spacing. Left justify all paragraphs.
Ensure that all the headings are consistent in terms of the font size and font style.
Use footer function in the word processor to insert Your Name, Subject, Assignment No, and
Page Number on each page. This is useful if individual sheets become detached for any reason.
5. Use word processing application spell check and grammar check function to help editing your
assignment.
Important Points:
1. It is strictly prohibited to use textboxes to add texts in the assignments, except for the
compulsory information. eg: Figures, tables of comparison etc. Adding text boxes in the body
except for the before mentioned compulsory information will result in rejection of your work.
2. Carefully check the hand in date and the instructions given in the assignment. Late submissions
will not be accepted.
3. Ensure that you give yourself enough time to complete the assignment by the due date.
4. Excuses of any nature will not be accepted for failure to hand in the work on time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons such as illness, you
may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade .
8. Non-submission of work without valid reasons will lead to an automatic REFERRAL. You will
then be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them properly using
HARVARD referencing system to avoid plagiarism. You have to provide both in-text citation and
a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your grade could be
reduced to A REFERRAL or at worst you could be expelled from the course
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Student Declaration
I hereby, declare that I know what plagiarism entails, namely to use another’s work and to present it as
my own without attributing the sources in the correct form. I further understand what it means to copy
another’s work.
1. I know that plagiarism is a punishable offence because it constitutes theft.
2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any of the
assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program, will be my
own, and where I have made use of another’s work, I will attribute the source in the correct
way.
5. I acknowledge that the attachment of this document signed or not, constitutes a binding
agreement between myself and Pearson, UK.
6. I understand that my assignment will not be considered as submitted if this document is not
attached to the assignment.
abdullahazmipro@gmail.com
Student’s Signature:
(Provide E-mail ID)
Mohamed Azmi Abdullah
Date:
(Provide Submission Date)
HND-COM/2021-MAR/103
E116290
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Higher National Diploma in Business
Assignment Brief
Student Name /ID Number
Mohamed Azmi Abdullah /E116290
Unit Number and Title
Unit 3:
Academic Year
2021/22
Unit Tutor
Miss Eranga
Assignment Title
Work Related Learning Report: Design and Deliver a
Training Programme
Professional Practice
Issue Date
Submission Date
IV Name & Date
Submission format
The submission should be in the form of an individual report written in a concise, formal business style
using single spacing (refer to the assignment guidelines for more details). You are required to make use of
headings, paragraphs and subsections as appropriate, and all work must be supported with research and
referenced using Harvard referencing system. Please provide in-text citation and a list of references using
Harvard referencing system. Please note that this is an activity-based assessment and your report should
include evidences to the activities carried out individually and/or in a group.
To carry out the activities given on the brief, you are required to form groups, comprising maximum of6
members.
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Unit Learning Outcomes:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a
target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios.
LO3 Discuss the importance and dynamics of working within a team and the impact of
team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its role within
the workplace and for higher-level learning.
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E116290
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Scenario
Assume yourself as the event coordinator working in an event planning organization specialized in
delivering trainings on IT and soft skills. you have been appointed to design and deliver a training event on
IT /Soft Skills to an identified audience. You are required to complete the project within 2 months and the
training plan and resources should be finalized as per the requirement of the client.
You are required to form a group of not more than 6 members in order to carry out the event. The event
will be headed by an event manager/ leader and each group member will be assigned a set of tasks. While
designing and delivering the event,

the skills required to make the event successful

challenges faced during the design/ delivery

Critical evaluation of the problems, challenges faced and the methods used to overcome them

The need for continuously develop in a professional environment
Need to be thoroughly considered.
At the end of the event, produce an individual report by each member covering the following tasks.
Task 1:
Demonstrate how you are planning to effectively deliver the training event by designing a professional
project plan with following details.

Roles appointed to group members and an evaluation of interpersonal skills of each member that
justifies the assigned role in the team.

Goal and objectives of the project

Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings

Challenges/ problems identified and the plan to overcome them

A project schedule with the activities, milestones and contingencies identified.
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Task 2
Research different problem-solving techniques that can be used to solve the identified problems in task 1
and demonstrate how critical reasoning can be applied to identify a solution to the identified problems.
Critically evaluate the solution methodology used to solve one of the identified problems and justify how
selected methodology helped you to successfully solve the problem and achieve the project objectives.
Task 3
Work in your team by contributing your skills and knowledge to meet the project goal. Critically evaluate
your own role and contribution to the group for the completion of the training event.
Discuss the importance of having dynamic team members in a group to meet its goals by referring to the
role assigned to the group members and analyse how team dynamics among your group members
effectively helped to achieve the shared project goal.
Task 4
Discuss with examples, the importance of continuous professional development (CPD) in a work setting by
evaluating the range of CPD criteria that can be used to measure the effectiveness of your employees in
your organization.
Produce a continuous professional development (CPD) plan using the criteria identified above with
relevant to the responsibilities, required skills, performance objectives for the members of your team.
Compare and contrast different motivational theories and discuss how they can be helpful to improve the
performance of the team members and meet the objectives of the developed CPD plan.
Mohamed Azmi Abdullah
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Grading Rubric
Grading Criteria
Achieved
Feedback
LO1Demonstrate a range of interpersonal and transferable
communication skills to a target audience.
P1 Demonstrate, using different communication styles and
formats, that you can effectively design and deliver a training
event for a given target audience.
P2 Demonstrate that you have used effective time
management skills in planning an event.
M1 Design a professional schedule to support the planning
of an event, to include contingencies and justifications of
time allocated.
D1
Evaluate
the
effectiveness
and
application
of
interpersonal skills during the design and delivery of a
training event.
LO2Apply critical reasoning and thinking to a range of
problem-solving scenarios.
P3 Demonstrate the use of different problem-solving
techniques in the design and delivery of an event.
P4 Demonstrate that critical reasoning has been applied to a
given solution.
M2 Research the use of different problem-solving techniques
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used in the design and delivery of an event.
M3 Justify the use and application of a range of solution
methodologies.
D2 Critique the process of applying critical reasoning to a
given task/activity or event.
LO3Discuss the importance and dynamics of working within
a team and the impact of team working in different
environments.
P5 Discuss the importance of team dynamics in the success
and/or failure of group work.
P6 Work within a team to achieve a defined goal.
M4 Analyse team dynamics, in terms of the roles group
members play in a team and the effectiveness in terms of
achieving shared goals.
D3 Provide a critical evaluation of your own role and
contribution to a group scenario.
LO4 Examine the need for Continuing Professional
Development (CPD) and its role within the workplace and
for higher-level learning.
P7 Discuss the importance of CPD and its contribution to
own learning.
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P8 Produce a development plan that outlines responsibilities,
performance objectives and required skills, knowledge and
learning for own future goals.
M5 Compare and contrast different motivational theories
and the impact they can have on performance within the
workplace.
D4 Evaluate a range of evidence criteria that is used as a
measure for effective CPD.
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Team Related Report: Design and
Deliver a Training Program
Unit 03: Professional Practice
Assignment 01
Mohamed Azmi Abdullah
HND-COM/2021-MAR/103
COL/E-116290
Mohamed Azmi Abdullah
HND-COM/2021-MAR/103
E116290
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Acknowledgment
Preparing this assignment has helped me learn a lot more than what I've learnt in my lectures.
Even though this assignment was focused on Unit 03, ‘Professional Practice’, I seem to have
learnt beyond the outlines of it. I am glad that I was able to complete this assignment and
understand many things during the process. The preparation of this ‘Work-related Learning
Report’ assignment was an immense learning experience and I inculcated many personal
qualities during this process like responsibility, punctuality, confidence and many others.
I would like to thank my lecturer, Ms. Eranga De Silva who supported me at all times,
cleared my doubts, my batch coordinator, Ms. Madushi and ESOFT Metro Campus for all the
assistance, I was given during the process of preparing my assignment. I mustn’t forget my
teammates, who also played a big role in the finalization of my assignment. I am taking this
moment to acknowledge their support and I wish that they keep supporting me like this in the
future.
An assignment is a bridge between theoretical and practical learning and with this thinking, I
worked on this assignment and completed it with the timely support and efforts of all who
helped me.
Once again, I would like to thank everyone and my friends as well for their encouragement
and help during the process. I am in debt of all these. Only because of them I was able to
complete the assignment and make it a good and enjoyable experience.
Mohamed Azmi Abdullah
HND-COM/2021-MAR/103
E116290
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Table of Contents
Acknowledgment ............................................................................................. 16
Table of Figures................................................................................................ 20
TASK – 01 ......................................................................................................... 21
1.1 Roles appointed to group members and an evaluation of interpersonal skills of each member
that justifies the assigned role in the team. ................................................................................. 21
Introduction ............................................................................................................................ 21
Roles appointed to group members ......................................................................................... 21
Analysis an Evaluation of interpersonal skills............................................................................ 22
Researchers of this project....................................................................................................... 24
1.2 Goal and Objective of the project. .......................................................................................... 25
Goal ......................................................................................................................................... 25
What is a Goal? .................................................................................................................... 25
Reasons why setting goals are important? ........................................................................... 25
The goal of this project ........................................................................................................ 26
Objectives................................................................................................................................ 26
What is an Objective? .......................................................................................................... 26
Reasons why setting objectives are important?.................................................................... 26
The objective of this project ................................................................................................. 26
Evidences ................................................................................................................................ 27
1.5 Project schedule with the activities, milestones and contingencies identified. ....................... 29
Event Roadmap ....................................................................................................................... 29
Week 1 ................................................................................................................................ 29
Week 2 ................................................................................................................................ 29
Week 3 ................................................................................................................................ 29
Week 4 ................................................................................................................................ 30
Week 05 .............................................................................................................................. 31
Week 06 .............................................................................................................................. 31
Week 07 .............................................................................................................................. 33
Gantt chart of project schedule ............................................................................................ 33
TASK 02 ............................................................................................................ 34
2.0 Research different problem-solving techniques that can be used to solve the identified
problems in task 1 and demonstrate how critical reasoning can be applied to identify a solution to
the identified problems ............................................................................................................... 34
1.4 Challenges/ problems identified and the plan to overcome them. .......................................... 34
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Critical reasoning of problem-solving scenarios in the event .................................................... 34
Critical reflective report ....................................................................................................... 34
Introduction to my critical reasoning report ......................................................................... 34
Group formation .................................................................................................................. 34
Organization of work ........................................................................................................... 35
Understanding and a managing group processes ..................................................................... 35
Problems encountered during the group project...................................................................... 36
Problem solving ....................................................................................................................... 36
Brainstorming .......................................................................................................................... 37
What is brainstorming? ........................................................................................................ 37
Which problem/s brainstorming was used? ......................................................................... 37
Why did we use brainstorming? ........................................................................................... 37
How did we use Brainstorming? ........................................................................................... 38
SWOT analysis ......................................................................................................................... 39
What is SWOT analysis? ....................................................................................................... 39
Which problem/s SWOT was used? ...................................................................................... 39
Why was SWOT used for these problems? ........................................................................... 39
How was SWOT analysis used?............................................................................................. 39
Task 03 ............................................................................................................. 41
3.1 Work in your team by contributing your skills and knowledge to meet the project goal.
Critically evaluate your own role and contribution to the group for the completion of the training
event. .......................................................................................................................................... 41
Introduction ............................................................................................................................ 41
Me in my team;.................................................................................................................... 41
Coordinator ............................................................................................................................. 41
What is a coordinator? ......................................................................................................... 41
Critical evaluation of my role and contribution to the group ................................................ 42
Advantages of myself being a coordinator............................................................................ 42
Disadvantages of myself being a coordinator ....................................................................... 42
Overall summary of the skills I possessed, ............................................................................ 43
Researcher .............................................................................................................................. 43
3.2 Discuss the importance of having dynamic team members in a group to meet its goals by
referring to the role assigned to the group members and analyze how team dynamics among your
group members effectively helped to achieve the shared project goal. ........................................ 43
Team dynamics ........................................................................................................................ 43
Introduction ......................................................................................................................... 43
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How we achieved our goals with team dynamics ................................................................. 43
Team dynamics importance and strategies .......................................................................... 45
Task 4 ............................................................................................................... 47
4.1 Discuss with examples, the importance of continuous professional development (CPD) in a
work setting by evaluating the range of CPD criteria that can be used to measure the effectiveness
of your employees in your organization. ...................................................................................... 47
Continuous Professional Development .................................................................................... 47
Introduction to CPD ............................................................................................................. 47
Importance of Continuous Professional Development (CPD) to measure effectiveness of the
organization. ........................................................................................................................ 48
4.2 Produce a continuous professional development (CPD) plan using the criteria identified above
with relevant to the responsibilities, required skills, and performance objectives for the members
of your team. ............................................................................................................................... 49
CPD plan for the team members .............................................................................................. 49
Personal Development Plan (PDP) for own future goals ........................................................... 50
Personal Development Plan (PDP) cycle for own future goals................................................... 50
Personal Development Plan (PDP) with a Skill Audit to achieve future goals ............................. 52
Mid Phase................................................................................................................................ 52
Late Phase ............................................................................................................................... 53
4.3 Compare and contrast different motivational theories and discuss how they can be helpful to
improve the performance of the team members and meet the objectives of the developed CPD
plan. ............................................................................................................................................ 53
Introduction ......................................................................................................................... 53
Motivational Theory 01............................................................................................................ 54
Maslow’s Hierarchy of Needs Theory ................................................................................... 54
Motivational Theory 02............................................................................................................ 54
Herzberg – Two Factor Theory ............................................................................................. 54
Comparison between Maslow’s Hierarchy of Needs Theory & Herzberg – Two Factor Theory .. 55
Similarities between Maslow’s Hierarchy of Needs Theory & Herzberg – Two Factor Theory ... 56
How motivational theories can be helpful to improve the performance of the team members 56
How motivational theories can be helpful to improve the performance in a
workplace/organization ........................................................................................................... 56
References ....................................................................................................... 57
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Table of Figures
Figure 1 : Miss Madushi sharing the link to aware ESOFT students about the seminar ........ 21
Figure 2 Researchers of this project ..................................................................................... 24
Figure 3 Meeting Proof ....................................................................................................... 27
Figure 4 Rehearsal Analysis ................................................................................................ 27
Figure 5 Sharing Leader Our Part ........................................................................................ 27
Figure 6 Hunting for Presenters ........................................................................................... 27
Figure 7 Re Organizing Slides ............................................................................................. 27
Figure 8 Informing Group on Progress ................................................................................ 27
Figure 9 Program Proof ....................................................................................................... 28
Figure 10 Program Proof 02
Figure 11 Calls Taken Place
Figure 12 Group Proof .......... 28
Figure 13 Planning (courtesy -workforce) ........................................................................... 31
Figure 14 Agenda plan (courtesy by PINTREST) ................................................................ 32
Figure 15 Feedback Form.................................................................................................... 33
Figure 16 Gantt Chart .......................................................................................................... 33
Figure 17 Brainstorming (COURTESY PINTREST) ........................................................... 37
Figure 18 A team working (COURTESY by KingPNG) ...................................................... 44
Figure 19 How to work with Team dynamics (COURTESY provided in reference) ............ 44
Figure 20 Belbin’s team roles and contribution (COURTESY provided in reference) .......... 46
Figure 21 CPD (COURTESY provided in reference) .......................................................... 47
Figure 22 Benefits of CPD (COURTESY PROVIDED IN IMAGE ITSELF) ...................... 48
Figure 23 PDP cycle (COURTESY by-Research Gate) ....................................................... 51
Figure 24 Maslow’s Hierarchy Needs (COURTESY Provided in Image itself) .................... 54
Figure 25 Herzberg Theory (COURTESY Given in Image itself) ........................................ 54
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TASK – 01
Demonstrate how you are planning to effectively deliver the training event by designing a
professional project plan with following details.
1.1 Roles appointed to group members and an evaluation of interpersonal
skills of each member that justifies the assigned role in the team.
Introduction
Due to the prevailing covid situation in the country, this session had to be taken place via an
online platform which was the Microsoft Teams App.
Dependent on the nature and scope of the event, we had to seek the services from our institute
to help in the planning and management of the event and with regards to inviting a group of
audiences as well.
Topic – “Computer Networking”
Date – 17th of May 2021
Time – From 9.00 am to 9.45 am
Via - Microsoft Teams
FIGURE 1 : M ISS MADUSHI SHARING THE LINK TO AWARE ESOFT STUDENTS ABOUT THE SEMINAR
Roles appointed to group members
It is important to establish a committee with identified roles and responsibilities or share the
workload with other fellow members . The event planning committee is mentioned below.



Leader/Chairperson – Abilash
Co-Leader/Secretary– Keerthana
Generalists – Usman , Hakshaya and Jason
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




Editor/Designer – Hevin
Time Keeper – Mohamed Umair Fazil , Isuru
Coordinator – Akram, Abdullah Azmi, Krishikhan
Event Managers – Mohamed Rifath Fouz , Richard
Implementer – Ahmed Hamas Farzaan, Methu
Analysis an Evaluation of interpersonal skills
Why interpersonal skills are so important?
Interpersonal skills are important for communicating and working with groups and
individuals in your personal and also in the professional field. People with strong
interpersonal skills tend to build good relationships and have learned to be a bit flexible in
situations that have to be in order to work well with others. Due to this people often feel
comfortable while working with colleagues who have good interpersonal skills.
Further, the ones who posses’ interpersonal skills include the ability to solve problems, to
make good decisions, ability to understand others to come to the best solution or make the
best decision for everyone involved in the task provided.
Many organizations intend to hire staff with strong interpersonal skills because these
individuals work well in groups and also collaborate with their members effectively. People
with high interpersonal skills also turn out to become good leaders because of their ability to
communicate with and motivate those around them.
By sharing the workload in regards/in favour of the project, Realizing and understanding that
each individual or a group of individuals posses somewhat of interpersonal skills was
obvious. These interpersonal skills were evaluated and likely in favour to the roles appointed
to the individuals itself.
Considering that fact, below are the responsibilities and the interpersonal skills the relevant
roles cherished.

Leader/chairperson- Abilash Rajkumar
Being the leader and overall in charge of this group project, Abilash had many
responsibilities in order to make the project keep going forward by showing a positive
progress and his duty was going on well since he had been possessing a number of
interpersonal skills that a proper leader should posses.
Abilash naturally had the motive on making the group deliver a perfect outcome and
by using his, communications skills, his motive and goal was clearly understood by
each and every individuals of the group itself.
Furthermore, the utmost highlighted skill which stood out apart from the other
individuals was the ‘active listening ‘and ‘trust worthy’ which nowadays many other
leaders fail to possess.

Co-Leader/Secretary - Keerthana
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Calling/Appointing Keerthana as the co leader/secretary was no mistake. She had
been in charge of the group’s complete documents had being retaining the skills of
‘writing’ which was an adding advantage to the group itself.
Also Keerthana has been the individual which has been providing the plan and
making sure the work goes accordingly as per plan and motivating individuals about
their duties and responsibilities with regards to the project was a special skill
evaluated from Keerthana.

The Generalists – Usman Rushdhi , Hakshaya and Jason
This set of individuals has been a major backbone to the whole group itself. The
reason why stating backbone isn’t wrong is that they have been providing and sharing
their knowledge which resulted to a perfect satisfied outcome as per expectations.
They have skilful by being ‘the curious learners’ in the group and also carrying out
experiments like how it works and what is all about with regards to this.

Editor/ Designer – Hevin Nichola
Also known as the “creative one” in the crew.
This particular individual is in charge of the project’s deigns edits and make it look
cooler and class in order to give the best first impression to the audience. He has been
holding the group’s highest ‘creative skills’ and through the skills he has possessed,
the outcome and overview of the presentation looks more attractive to the general
audience itself
Further, Hevin has been an active listener too and collects ideas from the other team
mates and executes in order to receive a good outcome from the presentation.

The Time keeper – Mohamed Umair Fazil
Umair was in charge by being the time keeper. His duty was to collect minutes of the
meetings and he was responsible on preparing the group’s Gantt chart and the events
agenda as well.
Umair used to be the character that possesses the ‘Time management skill’ too. By
this he used to motivate the fellow team mates by encouraging those to work on time
so that the group receives it expected outcome from the presentation.

Coordinators – Mohamed Akram ,Abdullah Azmi and Krishikhan
These were the group of individuals who delegated tasks to each sub crew /team
members in the group. And once the necessary tasks are being completed, if there is
any additional changes to done the coordinators will be checking them and changing
them with the awareness of the members who submitted it
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Once the coordinators complete the check, they pass the relevant to the reviewer
which was Keerthana for a further crosscheck.
The coordinators in the group were responsible if the relevant task are not completed
by time and by this their interpersonal skills with regards to this was also identified
by being the responsible and do the negotiations.

Event Managers- Mohamed Rifath Fouz and Richard
Rifath and Richard were totally in charge in the day of the seminar. They were in
charge in controlling slides, checking for all presenters’ connections, testing the voice
of the presenters and so on.
They too were the individuals with creative interpersonal skills and use to advice the
presenters on how to deliver the presentation to seek attention of all online audience.
The key skill which was noticed and can be emphasized deeply was that they were
the experts to handle by being calm under pressure on the day of the event.

Implementers – Ahamed Hamas and Methu
Once all parts are being fully completed, the implementer’s role comes in to play.
These were the individuals who prepared the contents of the presentations and they
join each section together and create the final outcome of the presentation.
They had been one of the finest ‘team workers’ and was flexible in changing the
order of the presentation according to the preference of the presenters choice so that
the overview of the total audience turnout to be a positive one.
Researchers of this project
Since the topic chosen by the crew was a challenging one, it was not possible for only the
generalists to focus on. Therefore, the crew decided on providing each sub topic to not more
than two members to focus specifically, so that a result would be coming out by both the
researchers and the generalists of the crew;
Below is who was appointed on what research;
FIGURE 2 RESEARCHERS OF THIS PROJECT
Note – A complete CPD plan produced in favour to the researchers can be accessed on task
4.2 below.
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1.2 Goal and Objective of the project.
Goal
What is a Goal?
A goal can be simply called as the utmost target/expectation of a specific task that is expected
to be achieved by completing the end of the task.
(Anon., n.d.)
Here plays the SMART goal approach.
This SMART goal approach is used to help guide the goal which motivates towards planning
useful objectives. SMART is an abbreviation for ;
 S
- “Specific”
 M
- “Measurable”
 A
- “Achievable”
 R
- “Relevant”
 T
- “Timely”
Specific – Make goals being specific, particular, and limited for the best effective plan
Measurable – The goal made is quantifiable and has to be tracked for its progress to know
whether the outcome will come as per expectations.
Achievable - The goal made to get the needed outcome being realistic and achievable by
using the limited tools and resources you get.
Relevant – The goal being aligned within favour to the group and also to the general
audiences
Timely – Remembering that the goal should be having a deadline and will the goal be
achieved by the deadline or before the deadline
(Merrihew, 2017 Jun)
Reasons why setting goals are important?
Specifically, setting goals can make you be aware of what you need end of the task, and by
setting goals; motivates you to go further in order to achieve the desired outcome.
By setting goals it turns u to be aware of priorities that had to be covered and due to that you
turn out to be focused
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The goal of this project
By considering and analyzing using the ‘SMART’ goal approach, below is the goal which
was targeted to be achieved by each and every individual of the team.
The general goal of this project is to provide a clear understanding to the general audiences of
what is computer networking totally about and also making sure that they develop their
knowledge skills by gaining some knowledge from the training session.
Objectives
What is an Objective?
An objective refers to the specific steps a team/group will take to achieve an expected
outcome. The result which is achieved is the goal. Hence the term ‘goals and objectives in
other words can be simply defined as, my goal is what I want to become, while my objective
is how I plan to get there.
(Anon., 2019)
Reasons why setting objectives are important?
It creates guidance towards the goal; Team members become more vigorous and dynamic in
their work when they know what would be the expected result of them. Due to this, their
operations of work are more centralized with less wasted time.
The objective of this project






Making sure that the deadline is maintained and no further extensions happen.
Making sure to achieve the perfect targets to get the perfect outcome.
Deliver/Share many ideas with regards to the workshop.
Creating the project slides in a creative manner.
Reducing the word count in the slides so that it gives and pleasant out come.
Appointing the skilful presenters and other roles in favour to achieve the expected
goal.
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1.3 Evidences to the meetings conducted with the client and the team
members and the findings/ outcomes of the meetings
Evidences with regards to the sessions and many more attached below;
FIGURE 3 MEETING PROOF
FIGURE 4 REHEARSAL ANALYSIS
FIGURE 6 HUNTING FOR PRESENTERS
FIGURE 5 SHARING LEADER OUR PART
FIGURE 7 RE ORGANIZING SLIDES
FIGURE 8 INFORMING
ROUP
ON PROGRESS
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FIGURE 9 PROGRAM PROOF
FIGURE 10 PROGRAM PROOF 02
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FIGURE 11 CALLS TAKEN PLACE
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FIGURE 12 GROUP PROOF
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1.5 Project schedule with the activities, milestones and contingencies
identified.
Event Roadmap
Managing time was one of the main activities when planning on conducting the event.
Considering time as an important factor the time management agenda we followed; within
the time period of two months we broke in our plan completing each activity within week
after week out of the eight weeks given. We worked tirelessly in order to get the perfect
delivery of this project organized.
Delivery in generally refers to the process of turning strategies and the plans into posstive
actions in order to achieve the goals and objectives.
Week 1

Informing and Formation of the group.
Abilash and Sumedha was been appointed as leaders by the lecturer itself. She informed
them to form a group of 15 members each since there was 30 odd students in the class
and fortunately I myself fell into the group of Abilash.
We started to hunt for the best one in our batch and since this total formation and hunting
was taking place online we had less idea about the batch mates and their skills possessed.
Once the group was finalized with its members, by the end of the week 1, we spoke and
created a Whatsapp group and introduced each ourselves to every participant in order to
save the contacts and know each other who is going to be a part of this project journey
Week 2

Appointing roles and preparing of discussion for a topic.
Once the group was formed, introduction had taken place and the roles were appointed,
we teammates had together come out with a topic for us to conduct our presentation with.
Many ideas came out in the field of ICT itself.
It took a couple of days collecting different ideas and analyzing them to see whether if it
be possible for us to get the perfect outcome anyone expects.
Finally by almost the end of week 2 we were able to filter ideas and come out with a
topic to do our project and assignment.
Week 3
 Planning a proper lesson plan and dividing sub topics.
We prepared certain tasks in order to present the main matters in a logical and an
understanding order. We were on the process of publishing a lesson plan, which included
the following below;
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





The title of the training session – “Computer Networking”
The General goal of the training session which is making sure that the target
audience develops their networking IT related skills.
Key points to be covered during the session such as Networking protocols and
Network security.
Training materials required for instruction such as videos, creative slides etc.
Deciding on coming up with interactive activities.
Deciding to prepare questions in order to evaluate the knowledge of the target
audience.
Apart from this by the by week 3 itself we gave certain activities to the participants with
regards to the presentation where as two individuals were given a topic to complete a
research on and prepare their part of information and give for submission.
Week 4

Gathering information, activities and preparing ourselves with brainstorming and
team dynamics.
Gradually Team mates started mailing the needful to the relevant in charge individuals in
the group and some individuals had to keep checking on them to know the progress of the
task and also to speed up the process.
By this time we got to meet each ourselves since our institute opened for physical classes
and got to meet each other too.
We a team of 15 members and each of us have different age, qualifications, experience,
skills, and methodologies of training, had to put all our knowledge together in order to
achieve our set goals and make this a successful session . I as a human being personally
believe that no matter what before any session you have to prepare yourself to do your
best. Hence, we decided to prepare a guideline to practice ourselves and while the team
members having to tell the leader where they were going wrong as practice makes man
perfect. We believed that this will enable us to improve our presentation skills along with
our level of confidence.
Not only that, it’ll also enable us to foresee any technical or logistical difficulties and
prepare or selves with back up plans for any contingencies. Attracting the attention of the
audience was one of our key goals. Hence, some had to overcome the presentation phobia
as they had to ensure they wouldn’t feel uncomfortable while conducting the session
even if it is planning to online.
We had to make it a point that our performance is not what mattered but the message that
is being delivered. Audience will be there in order to learn something from us; therefore
we had to ensure that we deliver the message even though we might feel nervous just in
case. The leader motivated us by putting the nervous energy in to an energetic
motivation.
Another factor that helped us succeed in this matter was the way we communicated with
each other and the various methods we had to come up with in order to connect with the
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audience. The brainstorming discussions we had helped us correct the wrong . We even
identified some of the SWOT by this time.
Week 05

Preparing of slides and a contingency plan
By this week leader, coordinators and related role
individuals gave their replies and informed the
researchers to prepare not more than 3 slides for the
topics given to them. They started getting themselves
busy on that schedule and then a contingency plan also
was prepared.
The contingency plan is formulated after we have
conducted a risk assessment (SWOT analysis). It was
necessary for us to undertake a contingency plan to
prepare in advance for situations that may possibly
arise.
FIGURE 13 PLANNING (COURTESY -
Not only planning and preparing ourselves, we also had
WORKFORCE)
to look into the negative issues that we might come
across while the session is being taking place. The art of problem solving in the day of
the event is in the hands of the leader and the project managers. He had to make sure the
platform provided had the presenting facility, sounds, videos and many more. It was one
of our targets that the individuals remain as flexible as possible to the material presented.
We idealized to conduct this session with the audience having an opportunity in learning
networking using computers. Several activities were idealized and needed the use of
computers and at the same time as we wanted to improve the IT and soft skills of our
audience. Having conducted sessions with the use of computers will help them prepare
for their future careers as well. Integrating technology was an effective way to connect
with all audiences of learning styles. Considering the capacity of audiences and
computers we had to decide on a plan on proper time management for an equal amount of
people. As ESOFT had plenty computer labs and we having a general estimate of 70
audience to arrive decided to speak to Miss Madushi regarding to make necessary
arrangements to arrange a computer lab to do the necessary as we expect.
We also had our have a backup plan to our idealization. The reason was mainly because
of the global pandemic which was happening around us. Not knowing what will happen
around us since the number of patients started to rapidly increase by this time doubted
whether would we have to take this session to an online platform with a virtual audience
as well.
Week 06

Completion of the complete presentation slides, preparation of Agenda and
Rehearsal/trail -1
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By this week as per prediction we had to turn online. The entire slides were prepared and
minor changes were made in a convenient way to online.
Presenters had to be hunted among us and had to get themselves prepared in a proper
tone of communication in order to attract the audience and give them a positive
impression and understanding
The timing of the event was crucial to its
success. It is important to find out when
other events are being taken place online
at the same time period that our event
does not suffer from poor attendance.
Consideration also needs to be given to
the time of day our event will be running.
This must fit with our topic, the concept
and target audience as well. Also, be
mindful of the length of the event as this
can impact significantly impact the given
time and participation numbers.
Professional schedule to support the
training program which was prepared
prior to first rehearsal;
FIGURE 14 AGENDA PLAN (COURTESY BY PINTREST)
Starts at 9.00 a.m. and Ends at 9.45 a.m.
9.00 a.m. to 9.07 a.m. – Welcoming participants and Introduction to Computer
Networking by Mohamed Umair

Objective - Confirm that students understand the session format and The
introduction
9.07 a.m. to 9.10 a.m. –Types of Network Devices by Hakshaya

Objective - Help participants to know and understand the types of Networking
Devices
9.10 a.m. to 9.15 a.m. – Introduction to Network topologies and Types of Network
topologies by Keerthana

Objective - Explain on what Network topologies is and types of them in an
effective way.
9.15 a.m. to 9.20 a.m. – Types of Networks by Rifath Fouz
9.20 a.m. to 9.25 a.m. – Network Protocols by Jason

Objectives - To provide a clear understanding and knowledge on the types of
Networking and the Network protocols
9.25 a.m. to 9.30 a.m. – Advantages of Computer networking
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9.30 a.m. to 9.35 a.m. – Disadvantages of Computer networking

Objective – Aware the participants about the pros and cons of computer
networking
9.35 a.m. to 9.40 a.m. – Introduction to network Security by Methu
9.40 a.m. to 9.45 a.m. - Open for questions and Conclusion
Once the agenda was prepared the event organizers of our team wanted to have a full
rehearsal of the event because once trails are done the ultimate outcome will be to the
perfection.
Week 07

Team briefing, Preparation of Feedback form and Rehearsal/trail -2
This was our last rehearsal and then would be the event. Everything was well organized
from the vocals of the presenters till the slides in the presentation everything looked to its
perfection and was set for its final rehearsal.
Meanwhile a feedback form was created in order to circulate among the audience.
We organized a small brief session for everybody involved to go understand and know
the program schedule/run sheet when the final rehearsal was done. In addition, explore
the contingency plan that we have in place, so other members of the team are briefed of
the duties and responsibilities in case of any mishaps. Make sure the voice has been
tested prior to the event and slides are been kept ready.
FIGURE 15 FEEDBACK FORM
Gantt chart of project schedule
Gantt chart visually demonstrates when each task should begin and when it should be
finished. This was prepared by the timekeeper of the project itself. Moreover, the duration of
tasks can be identified easily. Following Gantt chart is drawn for the project undertaken.
FIGURE 16 GANTT CHART
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TASK 02
2.0 Research different problem-solving techniques that can be used to solve
the identified problems in task 1 and demonstrate how critical reasoning
can be applied to identify a solution to the identified problems .
Critically evaluate the solution methodology used to solve one of the identified problems and
justify how selected methodology helped you to successfully solve the problem and achieve the
project objectives.
1.4 Challenges/ problems identified and the plan to overcome them.
Special Note – To who it may concern; Please note that I have joined the task 1.4 along with
the complete task 2 together for the purpose of a complete detailed, easier and mostly an
understandable format for whoever who reads it.
Critical reasoning of problem-solving scenarios in the event
Critical reflective report
A critical reflective report is defined to be as writing that outlines an individual’s basic
critical reflection on a subject or an event. Reflective reports are frequently used as part of the
assignment of practical projects. In group projects, personal reflective reports can document
each individual’s own particular commitment to the total work.
Introduction to my critical reasoning report
Our crew was formed in order to complete an assignment on “Demonstrating a range of
interpersonal and transferable communication skills to a target audience”. The aim of this
report is to reflect my experience on our group assignment. In this report I will share and
discuss my experience in relation to the formation of our group, organization of work,
problems which arose, how we overcame those problems and how we managed our group
work.
Group formation
This is the initial stage. This was the time when the group members and the tasks of the an
individual/group of teammates was to be decided. Students were able form their own groups,
as the lecturer gave us some time to form our group, so we selected our group members and
formed a group of 15.
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The leader was selected by the lecturer itself to make communication smooth and clear, and
finally Abilash Rajkumar ended up being the leader for our group. We together discussed a
bit about our group assessment and what needs to be done. Everyone shared their ideas on the
project and was aiming to give their fullest support towards this project.
Organization of work
The first challenge faced after the formation of a group was the means by which to start the
work to finish the presentation on time. At first stage we were kind of isolated, by the time
realizing and undertaking little pieces and joining them together accordingly, the pieces of the
puzzle was allocated to parts to each colleague.
Built up a class of events was the most appropriate approach to finish the task on time, so we
chose for each sub topic when it should be finished. Finally all team mates knew who will do
what, in what arrangement and by when.
Understanding and a managing group processes

Including everyone and their ideas
We allowed everybody to contribute their ideas regarding this workshop. Our objective was
to deliver many ideas as possible that could be expected under the expectations of the
participants. We listened to every ones ideas precisely and afterward we specified every one
of the ideas in a book so that we remember them or they don't get misplaced.
By utilizing this approach, we enhanced our group work a ton and did some imaginative
alterations too.

Group leadership
Group leadership helps to work group more effectively, so the chosen leader was Abilash and
he was in charge of choosing the team members which resulted by himself choosing us.
Abilash was responsible to monitor that the work is being organized to get it done. He was
also responsible for understanding and managing group interactions to keep the positive
atmosphere always.

Focusing on direction
After we assembled a large number of ideas we classified and analyzed them. At that point
we picked a few concepts among every one of them.
We all discussed about the pros and cons of each of them. We likewise approached the group
members to vote in favor of ideas that helped us to dispose some of them. In addition, in view
of this voting we ranked the ideas and topics in priority order and afterward finalized them.

Making a decision
After all the members’ views were heard and all the points of agreement and disagreement
were identified, the group tried to arrive to a deal which makes sense to everyone. Making
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decisions wisely are usually more important for a group task. So, we were quite careful in
deciding. Our crew made all the decisions based on all members’ acceptance, ideologies and
thoughts.
Problems encountered during the group project

Floundering
While we were figuring out the tasks and were trying to decide everyone’s role for this
project, the group work got a bit delayed and some work got even got postponed.

Dominating or reluctant participants
Some of the group members were taking the lion’s share of the discussion by talking too
often, by being a bit dominant and by not letting others finish. While others were
speaking rarely as they were having difficulty to get in the conversation and also get
interacted.

Finding good presenters
As some group members were ready to be the presenters of the presentation, it was not
sufficient for them to cover the complete schedule. There were very less volunteers who
were willing to present.

Errors in prototype
Though numerous checking took place, once the rehearsal took place the team members
itself felt like the presentation of some subtopics were too lengthy to witness.

Getting stuck
After collecting some of the case background and highlighting some problems faced, we
got stuck at some solutions or possible strategic solutions. This issue was moving our
group progress quite down than expected.
Problem solving
Solving out a problem which arises unexpectedly wasn’t easy as a group to anyone of us.
This is because once a problem arises, the entire crew gets de motivated and also the wastage
of time with regards to this is quiet high and also a waste. Once a problem is identified, it is
necessary to generate potential solutions.
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Due to this some famous problem solving techniques was used to speed up the process so that
there would be high chances of the teammates not to give up and also not to lose their interest
towards this project.
Our problem-solving was based on five steps mentioned below;
1.
2.
3.
4.
5.
Define the Problem
Determine the Causes
Generate Ideas
Select the Best Solution
Take Action
Further we used brainstorming and SWOT analysis as techniques to solve problems and
identify the positives and negatives of the individuals and project.
Brainstorming
What is brainstorming?
Brainstorming is a combination of relaxed, indirect technique to problem solving with lateral
thinking. It motivates one another to come up with different thoughts and ideas that can, at
first, seem a bit insane. These ideas can be created into original, creative solutions to a
problem, while others can shine even more ideas. This helps to get teammates unstuck by
motivating them out of their usual ways of thinking.
(Osborn, Sep 2018)
By brainstorming we are trying to open up possibilities and break down incorrect
assumptions about the problem.
Which problem/s brainstorming was used?


Floundering
Getting stuck
Why did we use brainstorming?
When used this problem solving method,
brainstorming brought team members experience
into play. This increased the richness of ideas
explored, which means that we often found better
solutions to the problems that we face.
What more, brainstorming is fun, it helps team
members interact, as they solve problems in a
positive and in an open minded itself.
FIGURE 17 BRAINSTORMING (COURTESY PINTREST)
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How did we use Brainstorming?

Prepared the group for a meeting.
This was the step one; Setting up a comfortable meeting environment. Since most of our
meeting we done online and we had a couple of sessions physically at our lecturer room
itself. This was a chance where we got to meet every teammate directly and organizing
the meeting inside the lecture room was an adding advantage because of the environment
and how it looks.

Presenting the problem to everyone.
Step two; Abilash being the leader of the group had to present the problem to the group in
the meeting. He also made it clear that the objective of the particular meeting was to
generate many ideas as possible.

Guiding the discussion.
Step three; Members of the team started presenting ideas and different roles to appoint for
a group project. Once one member starts presenting an idea, building the same idea
further was an adding advantage of this group brainstorming. So by this many
individuals’ skills were too realized and according to that roles were too appointed.
The unexpected twist which happened while brainstorming was taking place, a part of the
SWOT analysis came into play. By this we were able to note down some Strengths of
each individuals, Opportunities which were received, Threats which was there and was
about to come and the weaknesses of the individuals.
Finally the end result of brainstorming resulted in,





Appointing proper roles to the teammates according to the skills they possess.
The areas which some of the team mates were stuck got their doubts clear.
Identifying some Strength, Weaknesses, Opportunities and Threats.
Understanding the whole project concept afterwards.
Teammates turned to become more interactive with their fellow teammates because of
the physical environment.
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SWOT analysis
What is SWOT analysis?
The word “SWOT” abbreviates for Strengths, Weaknesses, Opportunities, and Threats, and
so a SWOT Analysis is a problem solving technique which was used in our team for
achieving goals and objectives.
Which problem/s SWOT was used?


Dominating or reluctant participants.
Finding good presenters.
Why was SWOT used for these problems?
The reason with regards to this was simple. By analyzing each and every individual’s
Strengths, Weaknesses, Opportunities and Threats it made the group to understand how this
set of information will result in achieving our goal.
How was SWOT analysis used?
As stated previously under Brainstorming, this
was an unexpected twist which happened. While
brainstorming was taking place in the final stage,
was, SWOT analysis too came into play. By this
we were able to note down the some Strengths of
each individuals, Opportunities which were
received, Threats which was there and was about
to come and the weaknesses of each individuals.

Strengths
There were many reliable teammates which
FIGURE 18 SWOT (COURTESEY BY PINTREST)
were realized and could be depended on
when this analysis session was taking place. Good speakers were also realized when this
session was taking place by seeing the way they speak out by presenting their ideas.
Finally, by the end of the main presentation, we were able to summarize the strengths of
individuals’ possessed and the strengths which were realized by the end of the
presentation.
Below are the strengths which were noted down;

The well technical knowledge of our teammates on writing, networking, web,
communication.
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





Building skills of our team members such as Good assistance, team building,
management process, presentation skills, writing, editing, training and many
more.
The knowledge on the IT industry
Education qualifications related to this which can be justified by certificates,
awards and so on.
The higher level of experience of our team members.
Willingness to provide assistance when required.
Weaknesses
Admitting the fact that there were good speakers in the crew resulted in some of the being
reluctant because they felt like the participants who were good at speaking skills were a
bit dominant too in the day of the meeting session.
Furthermore, weaknesses were taken in to note occasionally until the final presentation
took place.
Below are the weaknesses which were noted down;




There was an unequal participation when it came for some works which were
divided.
Due to this some participants started to avoid work.
Individual thinking started to lack rapidly.
Opportunities
Through the physical meeting we realized some opportunity which we had as an adding
advantage to our project. One been; Two individuals n our group was a bit more
specialized in the topic we chose.
Another opportunity that was noted while the physical meeting was taking place was,
while speaking further there were some individuals who has done presenting presentation
for a live audience ,so making them do be an online presenter was not hard.
From the time the lecturer informed us to prepare on a presentation till the day of the
presentation we noted down the opportunities we received from both internal and external
environment.
Below are the opportunities that were noted down;





Session should be conducted online, due to that the whole crew’s nervousness was
a bit less.
Class lectures and explanations were done online and due to this the sessions can
be recorded to revise incase.
Having a lecturer who knows networking and who also was teaching us was ready
to support us with the presentation.
Having two individuals who were more specialized in networking compared to
others.
Some teammates had already an experience in doing presentations to a live set of
audience.
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
Threats
If the whole project went according to plan without weaknesses and threats there
wouldn’t have been a certain interest like to boost ourselves up. No work will go always
according to the plan itself .Same happened to us as well.
Although trying to do the session online was easy, there were many threats we have to
face by doing it online. Due to the global pandemic everyone is facing not only we had to
conduct our session online, we had to also learn about the project, conduct meetings and
do team work all online.
This was one of our major threat we faced thinking it was an opportunity to us was a
mistake.
Not only that below are more few threats we faced that a listed in a summarized manner;




Many meetings had to conduct online, due to that there was lack of attendance.
Our batch coordinator informed us that she will be proving the necessary
audience, due to this it was a threat because we totally had no clue of what type
of audience they were, age, and also which stream they were following.
More excuses were given by some teammates since all were at home and did not
get to meet each other a lot.
Power cut and connection issues were also threats to us because due to these
teammates lost interest at some point.
Task 03
3.1 Work in your team by contributing your skills and knowledge to meet
the project goal. Critically evaluate your own role and contribution to the
group for the completion of the training event.
Introduction
The aim of this task is to reflect my experience and contribution on our group towards the
training session that was conducted. In this task I will share and discuss my role, contribution,
my skills and knowledge to meet the goal of this project.
Me in my team;
I was been appointed as one of the coordinators and as a researcher as well. I personally
being a very interactive and a socialized individual resulted me in receiving plenty of work
with regards to the project.
Coordinator
What is a coordinator?
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A Coordinator, or Project Coordinator, is responsible for helping to monitor and supervise
the completion of projects and sessions. Their duties include performing specialized tasks,
monitoring a team of staff members and establishing good relationships with them in order to
get the work done.
(Inneed, Apr 2021)
Critical evaluation of my role and contribution to the group

Collect data to gauge satisfaction and success
I used to collect feedback, concepts and ideas from my teammates, the lecture of this
particular module and also from the other group who was also to present a
presentation.
By this I was able to analyze certain ideologies, certain concepts and mostly a set of
feedback to the group. By this it was easier in order to achieve what we were aiming
for.

Communication with participants or about project and event in order to achieve goal
I used to have serious conversation with my fellow team mates with regards to the
project in order to achieve a certain task and a milestone of the project.
Doing this used to prevent the team mates from lack of concentration and also
prevented from losing interest towards the project.

Managed deadlines and progress across the team in accordance to make sure the
project is delivered on the particular time.
I being appointed as coordinator had to responsible similar to the timekeeper of the
group as well with regards to making deadlines and also making sure that needed
tasks are finished in the needed time.
I had to take down the progress too so that by analyzing these new objectives can be
given to the teammates as well
Advantages of myself being a coordinator



I being interactive was an advantage so I could speak to my team mates in order to
speed up the process
I was able to monitor and comment on certain factors and also provide suggestions to
the teammates
Expected each and every individual to work on time so anything doesn’t get delayed
Disadvantages of myself being a coordinator


I usually over react and panic if I do not receive the work passed to my teammates on
time
Expecting everyone to work on time too was a disadvantage
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
Mostly I had to be answerable to Abilash who was the leader
Overall summary of the skills I possessed,





Having high conceptual skills
Being the negotiator
Communication skills
Interactive
Analytical skills
Researcher
In addition to being the overall coordinator of this group, I and my colleague Rifath was in
charge to a do a complete research on the topic “The network topologies”. And under this
topic we successfully prepared few slides on what is network topology and what are the types
of it.
While preparing the slides with regards to this, we learnt many additional knowledge and by
this myself and my colleague’s knowledge skills were being developed
3.2 Discuss the importance of having dynamic team members in a group to
meet its goals by referring to the role assigned to the group members and
analyze how team dynamics among your group members effectively helped
to achieve the shared project goal.
Team dynamics
Introduction
A good team dynamics start with well trained and experienced event organization. As one of
the Coordinator of this crew, it was also up to me to define the nature of the team through
smart staffing, positive guidance and fair dispute resolution.
Every successful team has some common characteristics that open the way towards the
success. While working as a group to conduct this session, we made sure that our goals, rules
and roles were clear while communication and participation were present as well.
Goals were successfully set and the team was working towards improving the networking
knowledge and soft skills of the target audience. Personal effectiveness, working with others,
use of initiative, negotiation skills, assertiveness and social skills lead use for achieving what
we wanted.
How we achieved the goals with team dynamics
Firstly the thing that we had to do together was selecting the best suiting topic to the target
audience. We had to do a bit of research on events similar to this being conducted in other
online platforms as well.
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As selecting the topic on computer networking had a
greater advantage as it’ll establish our target which was
enhancing the soft skills and networking skills of the target
audience by educating them on what is computer
networking and based topics with regards to computer
networking.
As a coordinator, I too had to ensure that I kept
complementing and cheering the various skills of my team
members as that will lead to a speedy and efficient work.
The leader too used to compliment on each and every idea
expressed by them while pointing out the pros and cons and
discussing everything whole heartedly. This was one way
that made my team be effective enough as effective
dynamics was one way that could make each participant to
serve in its best capacity.
Team dynamics are created by the characters included in
FIGURE 19 A TEAM WORKING (COURTESY BY
the team itself. Their unique personality, the level of trust
KINGPNG)
amongst each other and the ideas they also present healthy
conflicts, accountability, and the focus of achieving the desired goal were some primary
elements of a positive team dynamics in our group. All team mates were dedicated to
achieving the set goal where they kept sessions in order to evaluate and enhance their own
level of CPD.
The team dynamics in our team understood how each of the team member’s distinct role and
behaviours influenced or impacted other team members, their activities and the team as an
entire perspective. We knew positive team dynamics was the key way to the success of this
event. Hence there were few strategies that we as a team followed in order to succeed our
goals and objectives.
In order to provide knowledge to our chosen target audience on Continuous Professional
Development, we knew that us working together is what’s going to be the foundation for the
real outcome.
(Pop, Apr 2021)
FIGURE 20 HOW TO WORK WITH TEAM DYNAMICS (COURTESY PROVIDED IN REFERENCE)
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Team dynamics importance and strategies
Strategies followed to boost our team dynamics are stated as follows;

Creativity and individual innovation
We first conducted a meeting online when planning the session in order to get to know our
team. During this time, Abilash being the leader of the team had made it a forum to point out
a few weak team dynamics and how it’ll impact our session negatively, in case if positive
team dynamics were not practiced. We spoke regarding the blocking behaviours that may put
down the entire team such as being aggressive, negative, withdrawing, recognition seeking
and how even too much of fun can block the flow of information and work within the team.
Some team members taking it easy at the expense of other colleagues, holding their opinions
and ideas without expressing them thinking that they was be judged harshly by the other team
members, poor communication, and lack of focus was discussed in brainstorming and
decided to be avoided completely during this time period of two months.
We also had fun and brainstorming ideas. We used to play games together not very often.
This was mainly because the limited time period and the workload might be stressful and at
the same time doing such activities will help to build the team and its motivation. It will
influence on how each person thinks, works, solve problems, and also had fun while building
the relationship among the team members in our group and also with the opposite group.

Address problems
Another strategy that we followed was addressing the problems instantly or not delaying
them. I found one of my team members engaging in unhelpful behaviour and I as the
coordinator and being interactive worked to address it quickly. When I spoke to him with
regards to that, he said that he was determined to achieve the target but yet he was quite
nervous to put out his opinions as he was a new member to the team. On the other hand,
another team member who was also new to the team engaged in the activities
enthusiastically.
I used him as an example to motivate the reserved team member and also encouraged him
again and again in order to change his weaknesses in to strengths to support the team’s goals.
Open discussions were also conducted in order to guide the team members to a resolution,
allowing the team to return to a state of positive group dynamics.

Belbin’s team roles
Belbin’s team roles were similarly created as each team member and the team as a whole
need a strong focus to thrive. The theory of Belbin’s team roles offered clearly defined roles,
which motivated the team members to address their responsibilities while working together
more effectively. This helped to set clear behavioral and outcomes expectations and to clear
up lines of communication between team members. When using the Belbin’s theory, we had
a discussion leading everyone to think about why we are here and through Belbin’s theory
things will go in favor to us and may more. Our current situation, the worst possible outcome
and the best possible outcome and many more were seriously stressed out too in this instance.
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(Belbin, Oct 2017)
FIGURE 21 BELBIN’S TEAM ROLES AND CONTRIBUTION (COURTESY PROVIDED IN REFERENCE)

Enhance team culture
Enhancing the team culture was another strategy that we followed as, the stronger individual
relationship among the team members will help us in achieving the targets in conducting the
session online on computer networking. Open communication, sharing of ideas through calls
in regards to the work was another developed positive team dynamic that helped in the
success of this event.

Open discussions
The leader made sure that communicating among the team members was another vital factor.
He asked each and every team member to make sure that we hear everyone’s opinions out, in
order to ensure that both the opinionated and quieter team members feel their voices are
heard. Each and every team members’ ideas were taken in to consideration in planning and
organizing the event as a team.

Pay attention
I as a coordinator and a part of leadership knew that attentiveness was necessary. I too always
made it a point to pay attention to my team members and was aware of what was going on.
The leader looked out for unacceptable behaviors such as bullying so that he was ready to
address them the right away.

Team building
Team building activities such as healthy conversations, playing of video games and many
more that were conducted helped on interpretation, free communication and motivated team
creativity in problem solving. Working with different types of individuals developed and
built our adaptability which made us open towards being flexible according to certain
changes. Numerous personalities of the team mates helped us understand the way to work
with people in order to achieve our team’s expected goal. Positive team dynamics developed
within our team helped in making us reach out to new ideas and concepts, and to learn to
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work independently as a part of the team while carrying out multiple related tasks on a daily
basis.
Great team performance doesn’t come overnight. So didn’t ours. Positive team dynamics has
to be well practiced prepared, organized and understood. Team dynamics are unavoidable and
a crucial part of even any business activity and not something that you can afford to get
wrong.
Task 4
4.1 Discuss with examples, the importance of continuous professional
development (CPD) in a work setting by evaluating the range of CPD
criteria that can be used to measure the effectiveness of your employees in
your organization.
Continuous Professional Development
Introduction to CPD
Continuous Professional Development (CPD) is the process of hunting and documenting
various skills, knowledge and also experience that you make you gain both formally and
informally as you work beyond any of the initial training given to you. CPD is what a person
would experience within his work, learn and then apply.
Continuous Professional Development helps to continue to make a meaningful contribution
to the team. This is important as it ensures to continue to be capable in the told
profession.CPD is an ongoing process that continues to be practiced in any ongoing
career.CPD provides many positives such as ensuring your capacities by keeping an accurate
rate with the current standards of others in the same field you possess.
This will motivate you in a great list of followings and the oral proclamation about the
organization’s reputation. The goodwill of the organization will enhance with time which will
be an added advantage to all parties involved in the
organization itself.
CPD ensures that you maintain and strengthen the knowledge
and skills you need to deliver as a professional service to your
clients, customers and the community.
(Complete assumption for this case study);
I being a trainee of ABC who is holding a junior position in
my career practicing CPD is helping me in dealing with all
parties who are been considered as stakeholders in this very
organization. It contributed to my own learning on CPD while
revealing how CPD polishes an individual to be on his optimum
behavior at all times which as an entire perspective would and will
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FIGURE 22 CPD (COURTESY PROVIDED IN
REFERENCE) (PRESS, 2007)
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be a massive source in achieving the vision and objectives of the organization.
This helped in achieving the expected outcomes on the session conducted online on
Computer Networking in 2021 to our general audience.
Importance of Continuous Professional Development (CPD) to measure effectiveness of
the organization.
Continuous Professional Development makes sure that you and your knowledge stay relevant
and updated. It helps you to stay aware of the changing nature of the environment you are in.
The encouragement of Professional development helps you to be aware of the changing
trends and directions in your profession, which will in turn favor to be more efficient and
productive in work related activities increasing the effectiveness of the organization as well.
I learnt that by gaining the peak level of productivity as an individual engaged in a certain
profession, with the practice of CPD it could take an you towards the top of the ladder in any
given organization or circumstances. I realized it while working on this session by the
reputation that I gained personally within my organization itself. The rate of change is
probably faster than it has ever been since the business world is known for its dynamic
changes in its nature which at times makes it quite impossible to keep a track on, and this is a
feature of this new normal that we live and work in while adjusting to these situations
accordingly.
(Sexton, Apr 2017)
Further Continuous Professional Development shows a particular individual on how he/she
will be neglected or disregarded if he/she stands still and makes him/her realize that the world
would not stop just because he/she does feel to stop, as in the next minute he/she will realize
that the value of his/her knowledge and skills become outdated.CPD is a great perception
towards the organization and it will even be a helpful tool in probably forecasting future
learning, trends and various other aspects which turns to an extent you will be able to predict
or be benefitted.
FIGURE 23 BENEFITS OF CPD (COURTESY PROVIDED IN
IMAGE ITSELF)
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4.2 Produce a continuous professional development (CPD) plan using the
criteria identified above with relevant to the responsibilities, required
skills, and performance objectives for the members of your team.
CPD plan for the team members
This CPD Plan will be prepared as per the researchers of this team and below is the
responsibilities, accepted skills and performance objectives expected from them as per the
plan.
This CPD plan is prepared based on how the each team members were, how I witnessed them
and what do I expect from them.
Continuous Professional Development (CPD) Plan
Date – 31/05/2021
Project Chairperson/Leader – Abilash Rajkumar
Duration Provided – 1 month
Name/s
V Krishikhan
M Usman
Area on Research
Introduction to
Computer
Networking
Computer
Network Devices
A Azmi & M
Rifath
Network
Topologies
Hevin N & C
Richard
Types of
Computer
Network
D Jason &
Methu
Networking
Protocols
Mohamed Azmi Abdullah
Responsibilities
Prepared by – Abdullah Azmi
Designation - Coordinator
Signature -
Required Skills
Performance
Objectives
 Researching and
providing information
relating to a proper
intro
 Providing a good
startup of info to
attract audience
 Preparing the
introduction and aware
the participants on
what will happen
 Collecting valuable
information on
Network devices
 Not only collect them
but also to learn
something from them
 Preparing in a
understanding manner
 Preparing in a
understanding manner
 Showing proper
pictures on each
topology
 Being on time
 Preparing in a
understanding manner
 Showing proper
examples on each type
 Connecting points to
one another
 Creativity
 Positivity
 Being on time
 Critical thinking
 Provide broad
ideas
 Dependability
 Quality
 Being on time
 Proper
Information
gathering skills
 Quality
 Making it
simple for the
participants
to understand
 Flexibility
 Being on time
 Creative skills
 Being less
descriptive
 Speed
 Solidity
 Creativity
 Not exceeding
deadline
 Making attractive
 Language skills
 Speed
 Quality
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R. Abilash &
D. Isuru
Pros of Computer
Networking
Keerthana M
& Hakshaya C
Network Attacks
A Hamas & M
Umair
Network Security
 Not being too
descriptive
 Attractive to turn
participants’ positive
attention to computer
networking
 Not being too
descriptive
 Making it attractive
 Eye catchy
 Critical thinking
 Proper
information
gathering skills
 Critical thinking
 Grammar skills
 Proper
information
gathering skills
 Proper information
organizing skills
 Fidelity
 Comparative
 Making it simple
for the
participants to
understand
 Quality
 Flexibility
TABLE 1 CPD PLAN
Personal Development Plan (PDP) for own future goals
Having good practice of a personal development plan helps me to give a great contribution
towards myself, the team and the organization. I learnt that PDP adds an immense value to an
individual and as a team member. Practice of a development plan makes an individual more
effective and aware in his life. It trains me to be more skilled in tackling any sort of obstacles
thrown on my way since it tells me to expect the worst with a positive attitude.
I learnt that PDP helps to stay interested and keep it interesting. Experience is a great teacher,
but it does mean that we intend to only do what we have already done before.
PDP contributes to my own future learning again by exposing that it delivers a deeper
understanding of what it means to be a professional along with the emphasizing of its plus
points along with a greater appreciation of the implications and impacts on and off work
which made me notice a radical change by the time I was engaged in the planning and
implementation of this session as well.
It gave me knowledge of how I should evaluate myself while giving my best towards
achieving my goal. It helps to increase the public confidence in individual professionals and
profession as a whole, which I experienced too.
Another benefit of PDP for own goals is that, depending on the profession you choose a
personal development helps an individual by contributing to improved protection and quality
of life, the environment, sustainability, property and the economy. This particularly
implements to high risk fields or instance and specialized fields which often prove to be
impractical to monitor on a case by case basis and which a person who have gone through a
PDP would have achieved
Personal Development Plan (PDP) cycle for own future goals

Review
This is the best initial point as the aim of the review is not just to look back at what I have
done or achieved but also to look ahead. It is both about where am I currently and also
about where I want to reach in the future, my personal career plans or goals. The review
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consists of such as asking and analyzing a number of questions about myself and what I
want to reach for in the future.



Where have I been? retrospective reflection
Where am I now? reflection on current situation
Where do I want to get to? Review and consider the number of opportunities
and identification of my goals or objectives.
A number of methods can be used to help with the review such as;





SWOT analysis (Strengths, Weaknesses, Opportunities & Threat)
Knowledge and skills using the information from the primary skills
Identifying personal goals and objectives
Establishing learning needs for the future, in the light of the review
Preparing for action
This phase is critical to making sense of the personal development plan. In the review I
work out in simple terms where I am and I want to get to. Once I realize them I need to
work out how to achieve my personal goals and objectives and meet the learning needs.
It is possible to just dive in to action but it is
worthwhile planning how to meet learning needs. A
learning need could be met by a wide range of
activities and tasks.
Which activities chosen will depend on the personal
environment, where I might work, whether I am able
to go to a conference or other meetings, improvise
personal learning style and much more? As we all
learn in different ways and styles it is important to
look for learning activities and opportunities that best
support on how we learn as a person.

Action
FIGURE 24 PDP CYCLE (COURTESY BY-RESEARCH GATE)
This is actually the section of implementation since I will be all ready and set to go. This
should really be left blank with only the words “Do it!!” If I might have successfully
properly worked out, organized and prepared myself from the learning activities of
‘Preparing for Action’ then I can literally go out and play the game according to my
planning I have kept.
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Personal Development Plan (PDP) with a Skill Audit to achieve future goals
Personal Development Plan (PDP): Skill Audit
Date – 31/05/2021
Name in Full – Mohamed Azmi Abdullah
Program Following- HND in Computing (Network engineering)
Goal- Country’s most famous Specialist in the Field of Cyber
Signature -
Type of Phase
Early Phase
Mid Phase
Mohamed Azmi Abdullah
To Accomplish
Duration
 Identify training needs
and specific training to
be undertaken
 Networking-specific
early bird knowledge
improvement
 Understand the concept
of overall programming,
database and needed
sectors
 Improve skills of
preparing projects
 Appreciate working in
groups
 Complete assignments
on time
 Begin ready to
understand how to carry
out and manage research
 Strengthen
understanding of the
field of Cyber and how
fits in you.
 Follow a Top up degree
in the field of cyber
 Find a job in the field of
cyber
 Reputation and type of
work
 Ability to balance both
education and job
 Improve reporting /
writing
 Hunt opportunities to be
highlighted
 Other personal
transferable skills
 Preparing for postresearch activities /
careers
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 High
job experience in
2 Years
10-15 Years
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the same company
 Masters in the field of
cyber
 Human and technical
skills
Late Phase
 Examinations and
Assignments
 Other personal
transferable skills
 Conceptual skills
 Overseas PHD
 Government sector job
10 years
4.3 Compare and contrast different motivational theories and discuss how
they can be helpful to improve the performance of the team members and
meet the objectives of the developed CPD plan.
Introduction
Motivation theories provide a big insight on what makes an employee or a team member
perform better. It provides the top level with a way to motivate and helps them in
understanding how the influenced can be managed better.
Lack of knowledge about motivation theories might result the top level individuals to believe
that big money are the only way of motivating staff. However, the theories have helped the
managers in understanding that the influenced ones have different needs too. It might be that
employee A prefers to have more responsibility and challenges compared to employee B.
Hence increasing A’s responsibility, providing more challenges to him and appreciating A
motivates him more than employee B who would be satisfied with getting a monetary
incentive. Likewise, employee C might be a single mother who would rather prefer to have
more flexibility in her job and would be able to perform better if the work that she is doing
helps her to look after her child and also the work.
The above examples prove that in a professional working environment for a manager, it has
become important to understand the needs of his/her employees.
Out of many motivational theories inspired I will be selecting two motivational theories and
discuss how they can be helpful within the members and a workplace
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Motivational Theory 01
Maslow’s Hierarchy of Needs Theory
The psychologist named Abraham
Maslow(1943) developed a theory that suggests we,
human beings, are motivated to satisfy five major basic
needs. These needs are arranged in a orderly manner.
Maslow suggests that we should search first to satisfy
the lowest level of needs. Once that is done, we seek to
satisfy each higher level of need accordingly until have
satisfied all five needs.
Maslow’s Hierarchy of Needs Theory is important and
simple motivation tool for managers to understand and
apply.
FIGURE 25 MASLOW’S HIERARCHY NEEDS (COURTESY
PROVIDED IN IMAGE ITSELF)
Motivational Theory 02
Herzberg – Two Factor Theory
Henry Herzberg developed this in the 1959.He did by taking an interview from up to 200
professionals which resulted this theory.
Herzberg’s Motivation Theory model, or Two
Factor Theory, claims that there are two factors
that an organization can adjust to get motivated in
the workplace.
The factors are:


Motivators: encouraging employees to
work harder.
Hygiene factors: These will motivate the
employees to work harder but they will
cause them to become de motivated if they
are not in a satisfactory level.
FIGURE 26 HERZBERG THEORY (COURTESY GIVEN IN IMAGE ITSELF)
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Comparison between Maslow’s Hierarchy of Needs Theory & Herzberg – Two
Factor Theory
Terms of meaning
Basis of theory
Nature of theory
Maslow
 Theory is based on the
concept of human needs
and their wants for the
satisfaction
 Based on the hierarchy of
human needs.
 He identified the five main
sets of human needs and
their satisfaction in
motivating employees.
 Maslow’s theory is rather
simple and descriptive;
 The theory is based long
occurrence about human
needs.






Applicability of theory
Type of method
Motivators
 Most famous and widely
browsed theory of
motivation and has wide
applicability.
 It is mostly relevant to
poor and developing
organizations where
money is a big inspiring
factor.
 Descriptive in nature
 Any need could act as a
motivator provided it is
not acceptable.




Herzberg
Based on the use of
motivators which includes
the achievement,
recognition and the
opportunity for
development.
Refers to the hygiene
factors and motivating
factors in his theory.
Hygiene factors dissatisfies
while motivating factors
motivate the subordinate.
No hierarchical
arrangement is given.
Herzberg’s theory is more
prescriptive.
It suggests the motivating
factors which can be used
efficiently.
The theory is based on
information collected by
Herzberg after
interviewing 200
employees.
Herzberg’s theory is an
addition to Maslow’s
theory of motivation.
It is on the other hand
applicable to wealthy and
developed organizations
where money is a bit less
important motivating
factor.
Prescriptive in nature
Herzberg in his two factor
model, hygiene factors do
not act as mentors, only
higher order needs to act as
mentors.
TABLE 2 COMPARISON OF MASLOW’S AND HERZBERG
(Charles, May 2017 )
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Similarities found between Maslow’s Hierarchy & Herzberg – Two Factor Theory





They both are famous motivational theories
They both believe workers have needs and when these needs are not met, they result
on de-motivation.
They suggest specific methods and concepts that managements can do to help their
employees become self-actualized.
They believe that there is a reason for a human specific behavior.
They also explain that different in terms of need different things motivate different
people.
How motivational theories can be helpful to improve the performance of the
team members.







Recognition of ability
Drives to achievement
Learning and growing
Stimulating work
Responsibility and enablement
Promotion
Feeling of being a part of something
How motivational theories can be helpful to improve the performance in a
workplace/organization.









Increase in momentum
Increased productivity
More job satisfaction
High loyalty
More commitment
Increased focus
Higher customer satisfaction
Enhance ease of teamwork
Increased profit
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