1. Which of the following is NOT a type of strategy developed from a SWOT analysis? i. A)Strengths/Opportunities ii. B)Strengths/Threats iii. C)Threats/Opportunities. iv. D)Weaknesses/Opportunities v. E)Weaknesses/Threats 2. The process of developing a vision and mission statement often includes which of these as the first activity? i. A)Requesting that managers modify the current documents ii. B)Asking managers to read selected articles about vision and mission statements iii. C)Asking managers to prepare a vision statement for the organization iv. D)A brainstorming session on whether the organization should have only a vision statement v. E)Merging several mission statements into one document 3. Which of the following is NOT a management issue central to strategy implementation? i. A)Devising policies ii. B)Revising reward and incentive plans iii. C)Performing an internal audit iv. D)Minimizing resistance to change v. E)Developing an effective human resources function 4. In the Boston Consulting Group (BCG) Matrix, which strategy would be most appropriate for a division classified as a Dog? i. A)Market penetration ii. B)Market development iii. C)Product development iv. D)Retrenchment v. E)Forward integration 5. Which of these basic questions should a vision statement answer? i. A)What is our business? ii. B)What is our core strength? iii. C)What are our challenges? iv. D)What do we want to become? v. E)Who are our competitors? 6. Uber has fewer fixed assets than the typical taxi fleet company. This type of benefit that a company such as Uber has is called a(n) i. A)business moat. ii. B)first-mover advantage. iii. C)asset margin. iv. D)strategic advantage. v. E)competitive advantage. 7. What is the first step in the comprehensive strategic-management model? i. A)Developing vision and mission statements. ii. B)Performing external audits iii. C)Performing internal audits iv. D)Measuring and evaluating performance v. E)Establishing long-term objectives 8. Generally, external opportunities and threats are i. A)uncontrollable by a single organization. ii. B)unable to have a significant impact on an organization. iii. C)not worth monitoring and evaluating. iv. D)key functions in strategy implementation. v. E)key functions in strategy exploitation. 9. The emergence of 3D printing is an example of a(n) ____ force that impacts organizations. i. A)economic ii. B)legal iii. C)political iv. D)social, cultural, demographic, and environment (SCDE) v. E)technological 10. the mission statement should reflect the anticipation of ____ i. A)customers. ii. B)government. iii. C)investors. iv. D)lenders. v. E)suppliers. 11. An important activity in ____ is taking corrective action. i. A)strategy evaluation. ii. B)strategy implementation iii. C)strategy formulation iv. D)strategy leadership v. E)strategic analysis 12. What is the most complex form of organizational structure? i. A)Divisional ii. B)SBU iii. C)Matrix iv. D)Functional v. E)Geographic 13. The acronym SCDE stands for social, cultural, demographic, and ____ forces. i. A)economic ii. B)ecological iii. C)ethnic iv. D)external v. E)environment 14. Strategy evaluation is necessary because _ i. A)internal and external factors are constantly changing. ii. B)the SEC requires strategy evaluation. iii. C)success today is a guarantee of success tomorrow. iv. D)the IRS requires strategy evaluation. v. E)firms have limited resources. 15. In which phase of strategic management are annual objectives especially important? i. A)Reduction ii. B)Formulation iii. C)Implementation. iv. D)Evaluation v. E)Policy 16. A firm's strengths that cannot be easily matched or imitated by competitors are called i. A)internal audits. ii. B)distinctive competencies. iii. C)external audits. iv. D)interrelated properties. v. E)internal properties. 17. A pattern of behavior developed by an organization as it learns to cope with its problems of external adaptation and internal integration, and that has worked well enough to be considered valid and to be taught to new members as the correct way to perceive, think, and feel is called i. A)dysfunctional behavior. ii. B)groupthink. iii. C)behavior modification. iv. D)organizational culture. v. E)internal audit effect. 18. What category of ratios measures a firm's ability to meet its short-term obligations? i. A)Profitability ii. B)Liquidity iii. C)Leverage iv. D)Activity v. E)Growth 19. Since ___ resources can more easily be bought and sold, ___ resources are often more important for gaining and sustaining competitive advantages. i. A)tangible; intangible ii. B)intangible; tangible iii. C)tangible; organizational iv. D)intangible; external v. E)internal; external 20. Which stage of the strategy-formulation framework involves the Quantitative Strategic Planning Matrix? i. A)Stage 1 ii. B)Stage 2 iii. C)Stage 3 iv. D)Stage 4 v. E)Stage 5 21. An overly general mission statement that ____ could be dysfunctional. i. A)does not exclude any strategy alternatives ii. B)encourages management creativity iii. C)excludes all diversification iv. D)endorses the consideration of feasible potential strategies v. E)allows for the generation and consideration of a range of alternative objectives 22. Performing a(n) ____ analysis is a common way to determine the appropriate capital structure needed. i. A)five-forces ii. B)EPS/EBIT iii. C)value chain iv. D)business model v. E)SWOT 23. The goal of strategic management is to i. A)achieve competitive advantage. ii. B)maintain competitive advantage. iii. C)achieve and maintain competitive advantage. iv. D)eliminate competitive advantage. v. E)eliminate and abolish competitive advantage. 24. What is one of the dimensions of the IE Matrix? i. A)Industry position ii. B)Stability position iii. C)Competitive position iv. D)EFE Total Weighted Scores v. E)none of the above 25. According to Drucker, a business' mission is the foundation for all of the following EXCEPT i. A)priorities. ii. B)strategies. iii. C)plans. iv. D)employee wage rates. v. E)work assignments. 26. According to the comprehensive strategic-management model, which step immediately follows the establishment of long-term objectives? i. A)Developing vision and mission statements ii. B)Performing external audits iii. C)Performing internal audits iv. D)Generating, evaluating, and selecting strategies v. E)Measuring and evaluating performance 27. Which function of management includes all of those activities undertaken to ensure actual operations conform to planned operations? i. A)Planning ii. B)Organizing iii. C)Motivating iv. D)Staffing v. E)Controlling 28. The following excerpt (quote) from a mission statement illustrates which of the nine essential components of a mission statement? i. "We believe our first responsibility is to the doctors, nurses, patients, mothers, and all others who use our products and services." ii. A)Markets iii. B)Customers iv. C)Concern for Employees v. D)Concern for Public Image vi. E)Technology 29. Strategy analysis and choice largely involves making ___ decisions based on ___ information. i. A)long-term; short-term ii. B)subjective; objective iii. C)short-term; long-term iv. D)subjective; short-term v. E)objective; subjective 30. In order to appeal to diverse stakeholders, an effective mission statement should be i. A)inflammatory. ii. B)provocative. iii. C)contentious. iv. D)reconciliatory. v. E)dysfunctional. 31. In performing strategic planning and case analysis, relevant SCDE factors for a particular firm must be ____ and actionable to be useful. i. A)important ii. B)past focused iii. C)present focused iv. D)quantified v. E)secular 32. Which of the following is NOT a key question that can reveal internal strengths and weaknesses regarding a firm's marketing function? i. A)Does the firm have an effective sales organization? ii. B)Has the firm's market share been increasing? iii. C)Are markets segmented effectively? iv. D)Are the firm's products and services priced appropriately? v. E)Does the firm have good liquidity 33. Which statement best describes intuition? i. A)It alone should be used in decision making. ii. B)It represents a minor factor in decision making integrated with analysis. iii. C)It should be coupled with analysis in decision making. iv. D)It is better than analysis in decision making. v. E)It is management by ignorance 34. What are the three categories of approaches for managing and resolving conflict? i. A)Avoidance, defusion, and confrontation ii. B)Avoidance, apathy, and defusion iii. C)Ignorance, indifference, and apathy iv. D)Defusion, apathy, and avoidance v. E)Indifference, avoidance, and role playing 35. A systematic and ethical process for gathering and analyzing information about the competition's activities and general trends to further a business' own goals is called __ i. A)unethical business practices. ii. B)artificial intelligence. iii. C)competitive intelligence. iv. D)industrial espionage. v. E)competitive advantage. 36. What question is asked in combination with the philosophy component of a mission statement? i. A)What are the firm's major products or services? ii. B)Is the firm committed to growth and financial soundness? iii. C)What are the basics, values, aspirations, and ethical priorities of the firm? iv. D)Is the firm responsive to social, community, and environmental concerns? v. E)Are employees a valuable asset of the firm 37. ____ is NOT a strategy-implementation activity. i. A)Taking corrective actions. ii. B)Establishing annual objectives iii. C)Devising policies iv. D)Allocating resources v. E)Motivating employees 38. A ____ statement specifies a firm's commitment to integrity, fairness, discipline, equal employment opportunity, teamwork, accountability, continuous improvement, and/or other such exemplary attributes. i. A)strategy ii. B)business model iii. C)core values. iv. D)stakeholder v. E)planning 39. The first activity in the strategy-evaluation process is to i. A)develop organizational goals. ii. B)examine the underlying bases of a firm's strategy. iii. C)compare expected results with actual results. iv. D)examine the capital structure. v. E)take corrective actions to ensure that performance conforms to plans. 40. Which is NOT a major factor that commonly prohibits effective resource allocation? i. A)Underprotection of resources ii. B)Organizational politics iii. C)Having vague strategy targets iv. D)A reluctance to take risks v. E)A lack of sufficient knowledge 41. ___ is a business technique that involves using software to mine huge volumes of data to help executives make decisions. i. A)Production management ii. B)Operations management iii. C)Strategic planning iv. D)Business modeling v. E)Business analytics 42. ____ exemplifies the complexity of relationships among the functional areas of business. i. A)Government auditing ii. B)External auditing iii. C)Financial ratio analysis iv. D)Environmental scanning v. E)Distribution strategy 43. Long-term objectives should be all of the following EXCEPT i. A)measurable. ii. B)continually changing. iii. C)reasonable. iv. D)challenging. v. E)consistent 44. Which of the following is NOT one of the steps involved in constructing a SWOT Matrix? i. A)List the firm's key external threats. ii. B)Match internal strengths with external opportunities, and record the resultant SO strategies in the appropriate cell. iii. C)Match internal strengths with external threats, and record the resultant ST strategies. iv. D)List the firm's external weaknesses. v. E)List the firm's external opportunities 45. What types of skills are especially critical for successful strategy implementation? i. A)Interpersonal. ii. B)Marketing iii. C)Technical iv. D)Conceptual v. E)Visionary 46. How do line managers become "owners" of the strategy? i. A)By attending top manager meetings ii. B)By executing plans formulated by other people iii. C)By involvement in the strategic-management process. iv. D)By becoming a shareholder of the firm v. E)By buying off top managers 47. the initial step in developing an IFE Matrix is i. A)attaching a cost to each discrete activity. ii. B)assigning weights to key internal factors. iii. C)assigning ratings to key internal factors. iv. D)obtaining weighted scores. v. E)developing a full and narrow list of key internal factors. 48. Strategy evaluation is necessary because _ i. A)internal and external factors are constantly changing. ii. B)the SEC requires strategy evaluation. iii. C)success today is a guarantee of success tomorrow. iv. D)the IRS requires strategy evaluation. v. E)firms have limited resources. 49. What are enduring statements of purpose that distinguish one business from other similar firms? i. A)Policies ii. B)Mission statements. iii. C)Objectives iv. D)Rules v. E)Employee conduct guidelines 50. Which of these strategies is effective when the number of suppliers is small and the number of competitors is large? i. A)Conglomerate diversification ii. B)Forward integration iii. C)Concentric diversification iv. D)Backward integration v. E)Horizontal diversification 51. The other name for operating income is i. A)net income. ii. B)earnings-per-share. iii. C)earnings-before-interest-and-taxes. iv. D)gross margin. v. E)return on assets. 52. Which strategy is effective when new, but related, products could be offered at highly competitive prices? i. A)Forward integration ii. B)Related diversification iii. C)Related integration iv. D)Conglomerate diversification v. E)Unrelated diversification 53. The Boston Consulting Group (BCG) Matrix is designed specifically to enhance which type of firm's efforts to formulate strategies? i. A)Companies with more than one division ii. B)Large companies iii. C)Companies with annual sales greater than $1 million iv. D)Companies with annual sales of less than $1 million v. E)All companies 54. The potential for creative growth in an organization can be limited by i. A)an overemphasis on stakeholders. ii. B)not enough emphasis on stakeholders. iii. C)a mission statement that is too general. iv. D)a mission statement that is too specific. v. E)a mission statement that is too dynamic. 55. Financial objectives involve all of the following EXCEPT i. A)growth in revenues. ii. B)larger market share. iii. C)higher dividends. iv. D)greater return on investment. v. E)a rising stock price. 56. The IFE Matrix should be ____ in multidivisional firms. i. A)constructed for each autonomous division ii. B)all-inclusive iii. C)constructed only for the major divisions iv. D)developed before the EFE Matrix v. E)revised monthly 57. What principle is based on the belief that the true measure of a really good strategist is the ability to solve problems? i. A)Management by crises 58. Too often, strategists develop ____ only when the organization is in trouble. i. A)business models ii. B)financial statements iii. C)budgets iv. D)policies v. E)vision and mission statements 59. The denominator of EPS is i. A)treasury stock. ii. B)shares authorized. iii. C)average number of shares. iv. D)shares outstanding. v. E)preferred shares. 60. A hospital that is formulating pharmaceutical products for use by in-patients is an example of which type of strategy? i. A)Forward integration ii. B)Backward integration iii. C)Horizontal integration iv. D)Related diversification v. E)Unrelated diversification 61. Which question is NOT answered in an effective mission statement? i. A)Is the firm committed to growth and financial soundness? ii. B)Are employees a valuable asset of the firm? iii. C)Geographically, where does the firm compete? iv. D)Who are the firm's customers? v. E)Are the firm's profits adequate? 62. Which is NOT a major factor that commonly prohibits effective resource allocation? i. A)Underprotection of resources ii. B)Organizational politics iii. C)Having vague strategy targets iv. D)A reluctance to take risks v. E)A lack of sufficient knowledge 63. A weak rupee means i. A)lower exports and higher imports. ii. B)lower exports and lower imports. iii. C)lower exports and no effect on imports. iv. D)higher exports and higher imports. v. E)higher exports and lower imports. 64. Which question is NOT addressed in an effective mission statement? i. A)Is the firm committed to growth and financial soundness? ii. B)Are employees a valuable asset of the firm? iii. C)Geographically, where does the firm compete? iv. D)Who are the firm's customers? v. E)What are the updated balances of leading accounts on the firm's balance sheet? 65. An effective mission statement should do all of the following EXCEPT i. a. include monetary amounts, numbers, percentages and ratios. b. reveal that the firm is environmentally responsible. c. be inspiring. d. be reconciliatory. 66. Who is referred to as "the father of modern management"? a. a. Yeung b. Drucker c. McGinnis d. Cleland e. Campbell 67. Because of the success of the iPad and the iPhone, Apple has tremendous brand recognition. Brand recognition is one of Apple's i. A)weaknesses. ii. B)opportunities. iii. C)strengths. iv. D)threats. v. E)strategies. 68. All of the following situations are conducive (supportive) to market development EXCEPT i. A)when new channels of distribution are expensive and unreliable. ii. B)when an organization is successful at what it does. iii. C)when new untapped or unsaturated markets exist. iv. D)when an organization has excess production capacity. v. E)when an organization's basic industry is rapidly becoming global in scope. 69. Which matrix is included in the decision stage of the strategy formulation framework? i. A)Internal Factor Evaluation (IFE) Matrix ii. B)Quantitative Strategic Planning Matrix (QSPM) iii. C)Boston Consulting Group (BCG) Matrix iv. D)Grand Strategy Matrix v. E)none of the above 70. All of the following are political, governmental, and legal variables that can represent key opportunities or threats to organizations EXCEPT i. A)tariffs. ii. B)environmental regulations. iii. C)level of defense expenditures. iv. D)legislation on equal employment. v. E)population changes by race, age, sex, and level of affluence 71. Forward integration and backward integration are sometimes collectively referred to as i. A)horizontal integration. ii. B)diversification. iii. C)vertical integration. iv. D)stuck-in-the-middle. v. E)hierarchical integration. 72. External audits attempt to identify key variables that offer ____ responses. i. A)actionable ii. B)authoritative iii. C)profitable iv. D)strategic v. E)terminal 73. All of the following utility statements are relevant in developing a mission statement EXCEPT i. A)Do not offer me shoes. Offer me comfort for my feet and the pleasure of walking. ii. B)Do not offer me furniture. Offer me comfort and the quietness of a cozy place. iii. C)Do not offer me ideas, emotions, ambience, feelings, and benefits. Offer me things. iv. D)Do not offer me books. Offer me hours of pleasure and the benefit of knowledge. v. E)Do not offer me a house. Offer me security, comfort, and a place that is clean and 74. There is a dramatic shift in mass retailing to i. A)"trading up" and taking customers from more exclusive stores. ii. B)selling only the most expensive merchandise. iii. C)opening dramatically larger supercenters. iv. D)operating stores with less square footage. 75. Annual objectives are essential for strategy implementation for all of the following reasons EXCEPT i. A)they represent the basis for allocating resources. ii. B)they are a primary mechanism for evaluating managers. iii. C)they are essential for keeping a strategic plan on track. iv. D)they establish organizational, divisional, and departmental priorities. v. E)they help improve organizational morale. 76. If suppliers are unreliable or too costly, which of these strategies may be appropriate? i. A)Horizontal integration ii. B)Backward integration iii. C)Market penetration iv. D)Forward integration v. E)Concentric diversification 77. Which strategy should an organization use when its products are currently in the declining stage of the product's life cycle? i. A)Divestiture ii. B)Related diversification iii. C)Backward integration iv. D)Unrelated diversification v. E)Retrenchment 78. Which of the following is NOT true of vision statements? i. A)A vision statement should reveal the type of business the firm engages. ii. B)Vision statements should be written from a customer perspective. iii. C)Vision statements should indicate the expected amounts of profits the firm wants to make. iv. D)A vision statement should describe a desired future state. v. E)The vision statement needs to be doable, but challenging. 79. ____ forces are shaping the way people live, work, produce, and consume. i. A)SCDE ii. B)VUCA iii. C)IO iv. D)Porter's fivev. E)Internal 80. ___ is a business technique that involves using software to mine huge volumes of data to help executives make decisions. i. A)Production management ii. B)Operations management iii. C)Strategic planning iv. D)Business modeling v. E)Business analytics 81. Sometimes ___ is used to refer to strategic formulation, implementation and evaluation, with ___ referring only to strategic formulation. i. A)strategic planning; strategic management ii. B)strategic planning; strategic processing iii. C)strategic management; strategic planning. iv. D)strategic management; strategic processing v. E)strategic implementation; strategic focus 82. Which stage of the strategy-formulation framework includes an IFE Matrix and the Competitive Profile Matrix? i. A)Input ii. B)Matching iii. C)Decision iv. D)Penetration v. E)Resea 83. Specfic results an organization seeks to achieve in pursuing its basic mission are: i. a.strategies b.rules c.objectives d.policies e.mission 84. Internal __________ are activities in an organization that are performed especially well. i. a.opportunities b.competencies c.strengths d.management e.factors 85. What are the means by which long-term objectives will be achieved? i. a.strategies. b.strengths. c.weaknesses. d.policies. e.opportunities. 86. The first step in strategic planning is generally: i. a.Developing a vision statement b.Establishing goals and objectives c.Making a profit d.Developing a mission statement e.Determining opportunities and threats 87. Which of the following is NOT an entry barrier to an industry? a. expected competitor retaliation b. economies of scale c. customer product loyalty d. bargaining power of suppliers 88. New entrants to an industry are more likely when (i.e., entry barriers are low when…) a. b. c. d. it is difficult to gain access to distribution channels. economies of scale in the industry are high. product differentiation in the industry is low. capital requirements in the industry are high. 89. All of the following are forces that create high rivalry within an industry EXCEPT a. b. c. d. numerous or equally balanced competitors. high fixed costs. fast industry growth. high storage costs. 90. According to the five factors model, an attractive industry would have all of the following characteristics EXCEPT: a. low barriers to entry. b. suppliers with low bargaining power. c. a moderate degree of rivalry among competitors. d. few good product substitutes. 91. Which of the following is not a stage of strategy formulation techniques? a. b. c. d. Formulation Framework Matching stage External factor evaluation Decision stage 92. Which of these basic questions should a vision statement answer? a. b. c. d. What is our business? Who are our employees? Why do we exist? What do we want to become? 93. “To improve economic strength of society and function as a good corporate citizen on a local, state, and national basis in all countries in which we do business”. This is a mission statement that contains: a. b. c. d. Self-concept Economic concern Products or Services Concern for Public Image 94. what are guides to decision making? a. laws b. c. d. e. rules policies procedures goals 95. External assessment is performed in which of the strategic management phase? a. Strategy formulation stage b. Strategy implementation stage c. Strategy evaluation stage d. All of the given options 96. In which situation would horizontal integration be an especially effective strategy? i. A)When an organization can gain monopolistic characteristics in a particular area or region without being challenged by the federal government for "tending substantially" to reduce competition. ii. B)When an organization competes in a slowing industry iii. C)When decreased economies of scale provide major competitive advantages iv. D)When an organization has neither the capital nor human talent needed to successfully manage an expanded organization v. E)When competitors are succeeding due to managerial expertise or having particular resources an organization possesses 97. What is NOT one of Michael Porter's five competitive forces? i. A)Potential entry of new competitors ii. B)Rivalry among competing firms iii. C)Bargaining power of unions iv. D)Bargaining power of suppliers v. E)Bargaining power of consumers 98. To gain ____ firms need to provide unique products and services. i. A)a bank loan ii. B)governmental legitimacy iii. C)a sustainable competitive advantage. iv. D)competitors v. E)export order 99. According to the comprehensive strategic-management model, which step immediately follows the establishment of long-term objectives? i. A)Developing vision and mission statements ii. B)Performing external audits iii. C)Performing internal audits iv. D)Generating, evaluating, and selecting strategies v. E)Measuring and evaluating performance 100. Which ratio would be considered an activity ratio? i. A)Debt-to-equity ii. B)Net profit margin iii. C)Average collection period iv. D)Earnings per share v. E)Current ratio 101. Which component of a mission statement addresses the firm's major competitive advantage? i. A)Technology ii. B)Philosophy iii. C)Concern for public image iv. D)Customers v. E)Distinctive competence 102. Policies help an organization in all of the following ways EXCEPT i. A)let both employees and managers know what is expected of them. ii. B)provide a basis for management control. iii. C)allow coordination across organizational units. iv. D)reduce the amount of time managers spend making decisions. v. E)reduce work load of employees. 103. Business or military success is i. A)generally the happy result of accidental strategies. ii. B)undermined by the element of surprise. iii. C)the product of both attention to changing external and internal conditions and the insightful adaptations to those conditions. iv. D)unrelated to external conditions. v. E)unrelated to internal conditions. 104. Alfred Chandler's conclusions on the relationship between strategy and structure can be summed up as i. A)structure shapes strategy. ii. B)strategy and structure are independent factors. iii. C)structure and strategy are unrelated. iv. D)structure follows strategy. v. E)strategy follows structure. 105. Which of these examples of a mission statement focus area does NOT identify the utility of the firm's products to its customers? i. A)AT&T focuses on communication rather than telephones. ii. B)ExxonMobil focuses on oil and gas rather than energy. iii. C)Union Pacific focuses on transportation rather than railroads. iv. D)Universal Studios focuses on entertainment rather than movies. v. E)A clothing retailer focuses on attractive looks rather than on clothes. 106. All of these are pitfalls an organization should avoid in strategic planning EXCEPT i. A)using plans as a standard for measuring performance. ii. B)using strategic planning to gain control over decisions and resources. iii. C)failing to involve key employees in all phases of planning. iv. D)too hastily moving from mission development to strategy formulation. v. E)being so formal in planning that flexibility and creativity are stifled. 107. All of the following situations are conducive to market development except: i. when an organization competes in a high-growth industry 108. Which strategy generally entails large research and development expenditures? i. product development 109. Which strategy should an organization use if it competes in a no-growth or a slow-growth industry? i. Related div 110. Which term refers to selling a division of an organization? i. divestiture 111. Which of the following is not an example of when an organization should use an unrelated diversification strategy? i. When existing markets for an organization's present products are not yet saturated. 112. Which strategy is appropriate when an organization competes in an industry characterized by rapid technological developments? i. product development 113. Which strategy seeks to increase market share of present products or services in present markets through greater marketing efforts? i. Market penetration 114. What refers to a strategy of seeking ownership of, or increased control over a firm's competitors? i. Horizontal 115. Integration strategies are sometimes collectively referred to as which of the following categories of strategies? i. Vertical 116. What principle is built on the idea that there is no general plan for which way to go and what to do? i. Management by subjective https://www.businessmanagementideas.com/strategic-management/strategic-managementmcq/20457 https://www.vuzs.info/mcqs/230-mgt603-strategic-management/2573-mgt603-strategicmanagement-solved-mcqs-from-book-by-david-chap-1.html https://issuu.com/iencm38/docs/strategic-management-a-competitive-_ebcd073965c68c