Lesson/Topic Title: Communication – Verbal Comm.
Dates (s) for Delivery: February 1, 2022
BUSINESS MANAGEMENT SUPERVISION LEVEL 3
Instructor:
Lesson or Topic: What did you say? (Communication process and Verbal Communication)
Curriculum /Competency Standard: BSBCOR0063D: Communicate effectively as a workplace leader
Unit Duration: 3 hours
Skill Area / Group: Demonstrate communication skills including receiving and analysing feedback, Clarify message and engage in communication
Number of Trainees in Group: _
Planned Date(s) for Lesson Delivery:
1
Lesson/Topic Title: Communication – Verbal Comm.
LEARNING OUTCOMES
TRAINEES ACTIVITIES/PROCEDURES
STEM INTEGRATION
Dates (s) for Delivery: February 1, 2022
METHODOLOGY &
FACILITATION STRATEGY
RESOURCES (Technology,
Print media, Charts etc.)
FORMATIVE
ASSESSMENT
At the end of the lesson plan,
trainees should be able:
Introductory Activity (20 minutes)
Cognitive:
1. Define Communication
3. Explain the
communication cycle
Activity 2 - Chinese Telephone
A Student will be given a message to pass
from one student to another until all students
would have heard the message. The last
student will say the message they received
and it will be compared to the original
message sent. This is a key activity to show
the challenges of communication, especially
one-way communication.
4. Understand the
importance of
feedback.
Online variation
Ask students about their experience with
Chinese telephone.
5. Understand the
functions of
communication
Discussion on why this kind of
communication could result in significant
issues for a relationships or a company.
Identify feedback as significant missing
element to one-way communication.
6. Distinguish between
the various types of
communication
Teach lesson on and engage in discussions
about the communication cycle/process,
functions of communication, types of
communication, and verbal communication.
2. Identify the elements
involved in
communication
7. Explain advantages
and disadvantages of
verbal (oral and
written)
communication.
Power-point
Large group activity
Oral presentation
Book and Paper
Large group activity
Interactive discussion
PowerPoint
Questions and Answers
Question and Answer,
Laptop (or audio device)
PowerPoint
Activity
The class will be divided into three groups.
All will watch a video on the communication
model and each group will be assigned one
model to present on. The group must take at
least one question from the audience.
Presentation
Small group activity
Small group activity
2
Lesson/Topic Title: Communication – Verbal Comm.
Psychomotor:
1. Employ two-way
processes to ensure
receipt and
2. acknowledgement of
message.
3. Conduct basic
questioning about
thoughts and ideas.
communication
4. Present thoughts and
ideas in standard
English
5. Employ basic verbal
communication
strategies
Dates (s) for Delivery: February 1, 2022
PowerPoint, large group discussion
Homework:
Students will be asked to write two
paragraphs on how they can ensure effective
communication in the work place.
Entry reviews and
presentation assessment
Affective:
1. Understand the value
of communication to
developing good
relationships
2. Appreciate the
importance of effective
communication to
organizational
outcomes and goals
3. Appreciate the value of
learning and practicing
Standard English.
Employability Skills:
3
Lesson/Topic Title: Communication – Verbal Comm.
Dates (s) for Delivery: February 1, 2022
Improved communicative
ability.
4
Lesson/Topic Title: Communication – Verbal Comm.
Dates (s) for Delivery: February 1, 2022
EVALUATION
CATEGORY
STRENGTHS
WEAKNESS (IF, ANY)
RECOMMENDATIONS (IF, ANY)
LESSON
ATTITUDES/
EMPLOYABILITY SKILLS
STEM INTEGRATION
(SCIENCE, TECHNOLOGY,
ENGINEERING AND
MATHEMATICS)
TRAINEE
INSTRUCTOR
COMMENTS
5