Getting Results
with E-mail
Be Clear and
Concise
Ask These Questions
Why
am I writing?
What results do I need from this message?
Why?
People
receive so many messages each day
Careless e-mails do not elicit careful responses
Messages must be well organized
Messages must be brief
• Readers may be using portable devices
• Who has a lot of time to waste?
Write a Meaningful Subject Line
Write
from the recipient’s point of view
• What does he/she need to know?
Make
it capture the most important points
Keep it seven words or less
Organize It!
Include
the topic in the first sentence
• Describe what this is about
• State what response or action you need
• Clearly express when you need it
Limit
your text to one screen
• If you have too much info, use separate messages
Keep It Short
Keep It Meaningful