Summary of video 1 (Email writing)
Discussion about email writing by Chris Guerriero included some basic rules to write a
professional email, that the writer must avoid poorly written email because if someone doesn't
put effort to read their email this may harm their company and may cost a lot of money which
means loss. The writer should focus on writing a short and precise email because no one bothers
long emails, more thing is one should stick to a single topic and write in a professional manner,
they should show some emotions of kindness and consistency in their words that sort of gratitude
can convince the reader to quickly respond to that email, another thing is a writer should have to
be straightforward but kind as well, and the last is they should have to be bold and clear with
their purpose. And close the email in a proper and polite manner.
Summary of Video no. 2 (Memos)
According to that video the person says business memos are short documents used to transmit
information within an organization. He says memos are characterized being brief, direct, and easy
to navigate that it mustn’t be wordy. They are less formal than email. Writer should use personal
pronouns like “I” and “you” but should maintain a professional, succinct style and present the
main point first. Because business memos are designed to accommodate busy readers who want
to find the information, they need from the memo quickly and easily. Memos should not include
salutation or any proper closing.
He also included the purpose, that Memos are written to put attention to problems, to report
information, making requests and also to circulate notices within an organization for better
maintenance of discipline and to keep record.