CANTEEN ORDERING SYSTEM FOR UNILEVER
SIMPLILEARN CBAP PROJECT CERTIFICATION 1
Catering Industry
Stakeholders
ACTOR
Employee/Cus
tomer
What they can do on the software created
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Canteen
Manager
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Delivery Boy
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Payroll system
Management
Employees can order food online from canteen as they can get
the food in less time
If customer order food online, there are less chances of wastes
as Employee can already see the menu online and then order.
Employees can skip waiting in a line.
Employees can share the feedback this make system more
efficient.
If Employees order food online so canteen manager give chef’s
to enough time as they can easily prepare food in a time
Canteen Manager should delivery the food to their employee
within a mention time.
Delivery boy confirmed the order progress online to the
employees.
Delivery Employees should take the feedback from the
employees as it can improve the system.
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The food order amount should be deducted from Salary in the
end of the month of each employee.
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The summary of the items that employee order and what
amount deducted it should be send to employees via E-Mail.
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As a BA, we would create a system-oriented things as it can
increase efficiency for employees & also fruitful for the
company, And the management give us approval on things.
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In the end of the month, we should see that which food item is
highly ordered and which food item is least ordered as on the
basis of this canteen should put the raw item in stock. That’s how
we can also control on food wastage.
Problem Definition and Solution
PROBLEMS
Canteen:- Food Wastage, sitting management, shortage of food, Menu Verities
choices, payment collection
Employees:- Time consuming, Food option limited, No option for sitting.
SOLUTION:
Canteen:- Food cooked on particular order, can analysis the data which food is
mostly ordered, online menu’s & prior order give the canteen, saving time.
Employees:- Food on desk, Order online, delivery at your corridor.
Advantages and Objectives
ADVANTAGES
Canteen:
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Track the daily expense from data inventory system as it helps company.
Canteen can mange their space more efficiently.
Enough time to prepare food
Reduces food wastage as particular food will cook on order.
Time saving
Employees feedback can help canteen to improve the things.
Objectives:
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Reducing time taken by employee in a break time
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Managing Payment is going to be easy.
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Reducing canteen food wastage by minimum of 30% within 6 months following first
release.
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Can calculate how much food is going wasted via inventory.
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Previous 25% wasted, Planning for less than 15%.
Existing System
There are no auto mode things available in existing system. And it effects company as well as
employees.
Proposed System
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User friendly interface
Delivery must be trackable.
Feedback column should be available
Secured Employees Registration & Food Deliver (Through OTP)
Menu Adaptation on the basis on feedback.
Employees can’t cancel the order after 5 minutes of giving the order.
Easy process Deliver food on the particular address.
Scope using use case diagram (UML)
In Scope
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Online order system.
Registration, menu, Feedback
Chat Help Option
Delivery boy communication
Menu Edit according to feedback
Track the top-rated sold dish
Wastage & Inventory Management
Payroll system managing
Cart Management
System shall allow inventory and maintaining menu
Utilisation of Manpower
Feedback Option
Last order time is 11 Am
Out of Scope
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What are the facilities or features—for both patron and the canteen—the are out of scope
or cannot be implemented now.
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Chat Help
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Diet Chart
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Food Tracing
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5 minute flexibility after order to cancel before 11 AM.
Activity Diagram for the System:
ER Diagram for the System:
Preconditions and Triggers: Example
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Precondition: User/Employee has an account & the employee should be registered with
Salary Deduction scheme
Precondition: Manager has an account to track the canteen system.
The system should be user friendly as the Employee can order easily.
The Manager should ready all the order list for the kitchen at 11 AM.
The Delivery Boy should be able to get a list according to predefined conditions at 12:00
Trigger 1 is the Employee wanting to place an order via canteen system.
Trigger 2 is the Canteen Manager wanting a summarized list of meals to cook.
Trigger 3 is the delivery boy needing to pick up a order on time & details where to
deliver them.
Basic Flow
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Employees place an Order. Canteen Manager gets summary of Orders at 11:00. Delivery
Boy get meals & the place details where to deliver that meal.
Data Element
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User/Employee ID, Order (types of food), Delivery address and Feedback
In Case of Error, what happens?
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Live Chat Support for Employees.
Business Requirements:
Business objective – 1:
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Reduce Canteen wastage by a minimum of 30% within 6 months following during the
initial period.
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Scale: Value of Food thrown away each month by examining the canteen inventory.
Previous Wastage: 25%.
We Should plan it to reduce less than 15%.
Business objective – 2:
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Reduce canteen operating cost by 15% in the initial 6-12 Months.
Business objective - 3:
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Increase average effective work time of the employees by 30 minutes per day, within 3
Months period.
Business objective - 4:
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From Order to monthly bill all things should be automated and delivery the food to the
user’s workstation, the canteen can operate with minimal cost with less man power.
Functional Requirements
FR1
User should be able to create account, logon and more than one
password recovery option.
FR2
An Administrator can assign the role systematically to a user, which
reflecting on him or her portal. E.g., canteen manager, Delivery Boy,
Management, User(Employee/Customer) and create incident
management process.
FR3
Employee can accept salary deduction by login the portal and use
his existing company credentials to login Employee ID, workstation
details as login details.
FR4
Roles Should have access only two respective modules:Canteen Manager Role – Reform menus, create a variety list of
orders including for delivery boys.
User Role – Select the Menu & Place the order, Provide Feedback on
the orders, view order history, accept/deselect salary deduction
option.
Delivery Role – View a list of orders as defined by the canteen
manager, Update the status from Pickup to Delivery.
Management Role – Generate Reports, Take action on Feedback
Basis.
FR5
Web Interface to be able to add/change/remove menus. This
includes adding the price for them menu.
FR6
Inventory should be recorded in the system properly once the food
is prepared the inventory is shown as consumed. All the wastage get
noted and updated in the system.
FR7
Sitting Management should be like that as 50% Employees who
wants to eat in the canteen can do lunch.
Nonfunctional Requirements
System Requirement:
NF1
NF2
Employees should be forced to change their password on every
month on month
Order Transaction or feedback should be traceable.
NF3
The application should be low-maintenance requiring minimal
manual intervention.
NF4
Can be used company authorized browsers.
NF5
Orders will be archived after a predefined period.
NF6
System should be stable to take the load of 1500 login and ordering.
Usability:
NF7
User friendly and self-explanatory user interface preferable with
pictures.
NF8
Webpage should be available on intranet as well as internet.
NF9
All Employee can browse but order only those who accepted salary
deduction on portal.
NF10 All activities of current canteen system will stop on the day of Go
Live of Web Application.
Wireframe