A TECHNICAL REPORT ON STUDENT’S INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES) UNDERTAKE AT TECHUB DYNAMIX SOLUTIONS, ASMAU PLAZA DUTSE BY ZAHARADDEEN SULAIMAN ND/CE/20/043M DEPARTMENT OF COMPUTER ENGINEERING TECHNOLOTY COLLEGE OF ENGINEERING AND TECHNOLOGY JIGAWA STATE POLYTECHNIC DUTSE SUPERVISED BY MALAM SALIM SULAIMAN SUBMITTED IN PARTIAL FULFILMENT OF THE AWARD OF THE NATIONAL DIPLOMA (ND) IN COMPUTER ENGINEERING TECHNOLOTY FROM: JANUARY 2022 TO MARCH, 2022 i 14 2 CERTIFICATION This is to certify that I ZAHARADDEEN SULAIMAN with registration number ND/CE/20/043M compiled this report based on my Student Industrial Work Experience Scheme carried out at TecHud Dynamix Solutions from January 2022 to March 2022. ……………………………….. ……………………………….. Zaharaddeen Sulaiman Signature and Date ……………………………….. ……………………………….. Industrial Based Supervisor Signature and Date ……………………………….. ……………………………….. College Based Supervisor Signature and Date ii 14 2 DEDICATION I dedicate this work to foremost to almighty God who has been there for me right from the beginning to this very point and my beloved parents, my brothers and sisters and entire my family and friend for their support, prayers and guidance throughout my studies. May Allah reward them abundantly. iii 14 2 ACKNOWLEDGEMENTS All praise are due to Allah, the creator and sustainer of the universe. Peace and blessing of Allah be upon His messenger (SAW), His family, His companions and those who follow the right path up to the last day. I thank Allah for given me the opportunity and strength in conducting this technical report. My sincere gratitude and appreciation goes to my SIWES supervisor and appreciation to my parents. I would like to find some way of expressing my gratitude to the Head of the Department of Computer Engineering Technology, the entire staff of College of Engineering Technology, Jigawa State Polytechnic Dutse. I wish to thank the staff members of Techub Dynamix Solutions for making my entire journey at Techub Dynamix Solutions extremely pleasurable. They did not only give me the experience required to face the industry competition but also gave me some really good teacher that I will cherish for an entire lifetime. I must appreciate the effort of Mal. Jamilu Auwalu at TecHub Dynamix Solutions and Mr. Suleiman Adamu who have really put in their best to make sure I gain so much practical knowledge from them. I will also thank my lovely brothers and sisters for their endless prayer and also my classmates for their effort and support. May Allah (SWT) bless and make our knowledge beneficial. iv 14 2 ABSTRACT The Student Industrial Work Experience Scheme established by the Federal Government of Nigeria was aimed at exposing students of higher institutions to acquire industrial skill and practical experience in their approved courses of study and also to prepare the students for the industrial work situation which they are likely to meet after graduation. This technical report is based on the experiences gained during my five months of industrial training at Techub Dynamix Solutions, Asmau Plaza Dutse. The first chapter is about SIWES, Aims and objectives of SIWES and Bodies involved in management of SIWES. While second chapter is about the organization where the SIWES training was received. The third chapter is about work experience in IT Department. The fourth chapter is about the observation, contribution and relevance of experience and the Fifth chapter also talk about the conclusion, recommendation and challenges encountered during period of training. v 14 2 Table of Contents CERTIFICATION.............................................................................................................................................ii DEDICATION................................................................................................................................................iii ACKNOWLEDGEMENTS...............................................................................................................................iv ABSTRACT....................................................................................................................................................v CHAPTER ONE..............................................................................................................................................1 1.0 Introduction.......................................................................................................................................1 1.1 Student Industrial Work Experience Scheme (SIWES)........................................................................1 1.2 Aims and Objectives of SIWES...........................................................................................................1 1.3 Bodies Involved in Management of SIWES.........................................................................................2 CHAPTER TWO.............................................................................................................................................3 2.0 History of Organization......................................................................................................................3 2.1 Organization Core Values...................................................................................................................3 2.2 Organization Services.........................................................................................................................4 2.3 Organizational Structure....................................................................................................................5 CHAPTER THREE..........................................................................................................................................6 3.0 Work Experience in (IT) Department.................................................................................................6 CHAPTER FOUR............................................................................................................................................8 4.0 Introduction.......................................................................................................................................8 4.1 Experience Gained.............................................................................................................................8 4.3 Relevance of Experience Gained to Classroom Knowledge................................................................8 CHAPTER FIVE............................................................................................................................................10 5.0 Conclusion.......................................................................................................................................10 5.1 Recommendations...........................................................................................................................10 References.................................................................................................................................................12 vi 14 2 CHAPTER ONE 1.0 Introduction Student Industrial Work Experience Scheme (SIWES) is a special program designed to expose and prepare students of higher institutions of learning on practical aspect of their profession. Before the establishment of SIWES, there was a growing concern among industrialist that graduates of institutions of higher learning lack adequate practical experience suitable for employment. Thus, employers are of the opinion that theory-oriented system of education going on in higher institutions was not responsive to their needs. It is against this background that the rationale for initiating and designing the scheme was hinged. 1.1 Student Industrial Work Experience Scheme (SIWES) SIWES was established by Industrial Training Fund (ITF) in 1973 to solve the problem of lack of adequate practical skills preparatory for employment in industries by Nigerian graduate of tertiary institution. The scheme exposes students to industry based skills necessary for a smooth transition from the classroom to the world of work. It affords students of tertiary institutions the opportunity to familiarize and exposed them to the needed experience in handling machinery and equipment which were usually not available in the education institution. Participation in SIWES has become pre-requisite for the award of Diploma NCE, HND and Degree certificates in some discipline in most Nigerian Institutions of higher learning in accordance with the education policy of the government. 1.2 Aims and Objectives of SIWES Aim: Students thinking about what characterizes a meaningful technical report and provide some hints and tips that, if implemented, have the potential to improve the quality of a technical report produced by them. To acquire industrial skills and experience in approved course of study. To prepare the students for work situation they are likely to encounter after graduation. To provide an avenue for students in Nigerian tertiary institution to acquire industrial skills and experience relevant to their courses of study. 1 14 2 To provide students with an opportunity to apply theoretical knowledge in real work situation. To exposes the students to develop techniques and methods of handling equipment and machinery that may not be available in their institutions of learning. The funds also build capacity for graduates and youth employment, in the context of Small Scale Industrialization, in the economy. To promote and encourage the acquisition of skills in industry and commerce with a view to generating a pool of indigenous trained manpower sufficient to meet the needs of the Nigerian economy. To prepare Students for the post-graduation working environment. 1.3 Bodies Involved in Management of SIWES. Students Industrial Work Experience Scheme was established by ITF (1973) under the umbrella of ministry of education through the industrial training fund; this was funded by federal government of Nigeria and jointly coordinated by ITF and national universities commission on 8th October by the decree 4047 of the Nigerian law. SIWES is a skills training program of various tertiary institutions for all Nigerians. 2 14 2 CHAPTER TWO 2.0 History of Organization TecHub Dynamix Solutions Ltd. is an indigenous ICT firm established to provide clients with the best IT solutions as they embrace the future of their operations brought about by the everchanging technologies. TecHub was founded by group of tech enthusiasts and experts drawn from academia and industry with over decade experience, to specifically address the technological needs of higher institutions and also a place where people from different Technology background can come and expand their mindsets. The company is owned by five individuals, each of which initially operated across different states across the country. They then decided to come together to join all their ideas and model them to establish a single firm. The building was acquired at early stages of construction at around 2016-2017 when the owners showed interest in it. They asked for the blocks and ensure that it is structured to look like a standard office. After the construction, the block was acquired in 2019 and the next was reallocated to the company owners but was not in used until late 2020 after furnishing and acquiring necessary equipment. The name “TecHub Dynamix Solutions” was formed after some few research and brainstorming of ideas, the company decided to use “x” instead of “c” in “Dynamics” for uniqueness and the name was registered August 2020. MOTTO: Powered by Intellects, Driven by Passion and Innovation MISSION: To deliver a top-notch and effective IT solutions and services to enhance our client’s productivity while effectively enabling them run their operations seamlessly. VISION: To become a strategic partner in solving ICT needs through cutting-edge, scalable and affordable solutions 2.1 Organization Core Values Efficiency: We strive to deliver efficient services/solutions to our clients, using best technologies, tools and people, relentlessly. 3 14 2 Innovation: We commit ourselves to continuously improving our performance and pushing through our comfort barriers, through innovation, in providing solutions to the problems. Creativity: We creatively approach every task and obstacle to find solutions to tough problems. Teamwork/Collaboration: We strongly believe in working together, with our clients across boundaries, to meet up with their needs and improve their productivity. Trust: We are consistently straight-forward, open, honest, ethical and genuine in all that we do. Integrity: We strive to uphold the highest standards of integrity in all our dealings. Accountability: We are personally accountable for delivering on our commitments 2.2 Organization Services → Procurement, Assembling & Maintenance of Hardware; Software Development (standalone, web-based and/or hybrid) and Consultancy services. → Developing an intuitive, cross-browser, robust and W3C Websites, Portals and other web-based services/applications to meet different clients’ needs. → Mobile Apps Development that will seamlessly reduce organization’s traditional operations to their fingertips. → Scalable and cost-effective designing, implementation and managing of organization’s network infrastructure. → We specialized in Hardware maintenance and ICT facility management. The School may wish to explore our ‘Maintenance Retainer’ package for wonderful experience. → Community Outreach service to Schools (Primary and Secondary) on emerging technologies through workshops, seminars and hour of code etc. → Our top-notch Consultancy Services spans across training, software and hardware, network as well as digital literacy. → We provide trainings on Computer Appreciation, Web development, mobile apps development, digital marketing, data science/analytics etc. → Through our Academy, we offer professional Certification programmes, in partnership with the leading tech firms in the world. 4 14 2 2.3 Organizational Structure MANAGING DIRECTOR DIRECTOR 1 MANAGER/HEAD SOFTWARE MANAGEMENT DIRECTOR 2 DIRECTOR 3 COMPLIANCE & QUALITY ASSURANCE INFRASTRUCTURE & NETWORKING SERVICES 5 14 2 DIRECTOR 4 HEAD OF TRAINING & CORPORATE SERVICES AFFAIRS CHAPTER THREE 3.0 Work Experience in (IT) Department Most of the departments in TecHub Dynamix Solutions rely on information and this information can be passed on more reliably and faster through the use of computer systems and other computer accessories like the internet, intranet e.t.c. Thus there is the need to have a department or a section within the organization that will see to the procurement, distribution, installation, and overall maintenance of these computer systems and their related accessories. The ICT department is located directly under the Managing Director (MD) and is headed by the ICT Manager. The ICT department is further divided into 4 arms: Helpdesk: This part of the ICT department acts as a call centre. Users in the organization call the Helpdesk when they have any challenge with their computers. The Helpdesk receives user’s calls, logs the calls in a CALL SHEET and forwards the challenge to the appropriate arm of the department that will resolve the call. After the call is resolved, the person who resolves this call must get in touch with the Helpdesk, informing them that the challenge has been resolved. Network Communications (Netcom): This arm of the department is involved in resolving challenges that are related to computer networking within the Agency. This concerns the local intranet and internet connections. It also manages the connections between the Agency’s headquarters, regional office, local and international airports. Business Operations Support (BOS): This arm of the department is involved in resolving challenges that are related to the hardware and software components of the computers used within the Agency. The BOS handles procurement and installation of new computer systems, repair of existing computer systems and preventive maintenance of the computer systems. Training Centre: this arm of the department is responsible for training the agency’s staff and IT student on utility programs that are relevant for business operations in the agency. Staffs and IT students are trained to use the computer. They also train staffs on how to use some dedicated systems/workstations and new programs for the day to day running of the agency. The training center is the venue for software development and engineering, the dissemination of knowledge 6 14 2 and ideas based on the world of the ever growing and improving software and hardware architecture. 7 14 2 CHAPTER FOUR 4.0 Introduction The above chapter explained what I have learned during my industrial training. Therefore this chapter feature the experience gained during the period of my industrial training. 4.1 Experience Gained The following is a list of experience I have achieved during my industrial training. Ability to work with internet. Ability to use PC Ability to solve problem. Ability to work with team. 4.2 Contribution Internet Services for research a project online such as Google, Email, Wikipedia, vast source of information available online etc. Data Processing/Mining: use in preparing document, report, resume, weather forecasting, fraud detection etc. 4.3 Relevance of Experience Gained to Classroom Knowledge Every professional has a way of making a good impact on the class. Being computer engineering can also be a boon, if you intend to make a good impact on the class. For Example - Through an array of health apps, computer engineering are making people live healthy and also access to doctor have been made easier. - Through the promising research in the area of Brain Computer Interface, we hope to connect the patients suffering from neurological diseases, back to the society - Apps like duolingo are making learning easier 8 14 2 9 14 2 CHAPTER FIVE CONCLUSION AND RECOMMENDATIONS 5.0 Conclusion My six month industrial training with TECHUB DYNAMIX SOLUTIONS has been one of the most interesting, productive and instructive experience in my life. Through this training, I have gained new insight and comprehensive understanding about the real industrial working and functional skills, it has also improved my theoretical and practical knowledge. 5.1 Recommendations 1. Proper orientation for students before their industrial training. 2. ITF should have each branch across the 36 states. 3. Regular monthly allowances for students on industrial training should be paid promptly. 4. SIWES Conducted at TecHub Dynamix Solutions is a recommendable place for industrial training to computer science students. 5. SIWES should provide more safety equipment to prevent further environmental and health hazards. 5.2 Problems Encountered at Work Place Challenges that I was confronted with at the helpdesk were mainly centered on poor interpersonal relationship between the IT students. This was put in check via the intervention of our superiors through discussion and meeting. Also, when users call in, some of them are either rude and talk impolitely, or most do not even know how to table their complaint. So I was told to try and be patient and understanding with some of these users. At the workshop, the major problems were due to the fact that the software we use was outdated. And there was a problem getting genuine software and applications for users. As such we resulted in purchasing substandard software or downloading them from the internet, which takes a lot of time. 10 14 2 There was also a time when the number of IT students at the workshop was small and this resulted to some students being overworked. More students were however brought on during the course of my stay. One of the major points in my IT was that we were divided into groups and given project topics on which we were to source for materials either from the internet or libraries after we are to deliver a presentation and this really afforded us the opportunity to gain things which the staff(s) will not be able to teach us due to the nature of their job. 11 14 2 References Affidavit of Eben Moglen on Progress Software vs. MySQL AB Preliminary Injunction Hearing". Archived from the original on 7 February 2005. DDHUB. (2018, 08 13). Retrieved from DDHUB: https://ddhub.org.ng ES6 Tutorial. (2018, 08 13). 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