Final Placement Report
STUDENT NAME: PLAMEDI BALOLO
STUDENT NUMBER: X00164184
Table of Contents
Table of Contents
2
Executive Summary
DHL
4
Introduction
4
Problem Analysis
Setting up new users accounts
Setup laptops for new users
Access to Microlise
Discard Hard Drives
5
Experience gained
Maintenance
9
Applications
Zeilis
MyHR
GPWS Tools
MyNet
LDS Database Portal
Outlook
ServiceNow Log Ticket
ServiceNow DPDHL Request IT Portal
Certificate Management Centre
Guru
Switches and Ports
DHL Access Management
User Management
Citrix
9
Skills gained
4
5
6
8
8
9
9
10
10
10
10
10
10
10
11
11
11
11
11
11
12
Networking
Technical Skills
Problem Solving
12
12
12
Relevance of internship
12
Challenges
13
Conclusion
13
Executive Summary
DHL
As my Work placement draws to a close, I can say that it has been a positive
experience for me to work as a Desktop System engineer. I've been working with DHL
for 8 months, and it's been a really tough and rough 8 months. I've had great
experiences with the company. I was given the chance to work for them. I want to
express my gratitude for it. Together with my coworkers and managers, I've had a lot of
fun. DHL is a part of the German logistics corporation Deutsche Post and offers courier,
package delivery, and rapid mail services. The business sends out more than 1.6 billion
packages annually. DHL is the main courier and package service in Europe.
Introduction
When I entered the workforce, I had the excellent opportunity to put all of my academic
knowledge to use. DHL offers a highly healthy work and learning environment, and the
company's open-door approach motivates staff to produce their best work. As a result of
having access to so much collected data, I had a great experience working as a
Desktop support engineer. Meeting with staff from other departments also enhanced my
social and intellectual experiences. During my time with the organisation,I was in charge
of logging tickets and helping customers with their issues.
Several analytical demands from clients and other departments also had to be met by
me. I was also in charge of logging tickets and assisting clients with their problems.
Main task
● Ordering laptops, monitors, and docking stations for the new hires as well as
DGF, or DHL Forwarding (freight transportation service), which operates a
ground-based freight network serving traffic in Europe, Russia, and the Middle
East and transports goods by rail, road, air, and sea under the DHL brand.
Additionally, the extra computers serve as a buffer stock. I help by bringing in
and setting up the products as they are delivered for the users.
● Kept a ticket to record customer demands.
● Install the DHL system on new laptops and install any essential programs before
handing them out to new hires. I had to deal with a customer who wanted to
unlock their myView account.
Problem Analysis
The five problems I had to deal with were setting up accounts for the new users, setting
up laptops for the new users, unlocking myView accounts for users, Access to Microlise
and discarding hard drives.
Setting up new users accounts
I had to deal with adding a new user to the system. The new user’s department
manager sends me an excel sheet with the new user's information. I go to the DPDHL
Request IT Portal website and create a user with the information I have from the excel
file. Request IT is a self-service site for DPDHL users who want to find out more about
services or ask questions about them. It simplifies service requests and streamlines
service delivery and management.
➤ Example of DPDHL Request IT Portal
I have to wait an hour after setting up the user on Request IT for the user account to
appear in Active Directory Users and Computers and for Request IT to send a
password.
ADUC (Active Directory Users and Computers) is a snap-in for the Microsoft
Management Console that allows you to manage Active Directory users and computers
(AD). Objects (people, computers), Organisational Units (OUs), and their properties can
all be managed.
➤ Example of Active Directory Users and Computers
When the account is in ADUC, I need to discover another account with the same job description
as the user so that I can copy its attributes, such as which folder he belongs to and which group
he belongs to. I review the spreadsheet to see if he has any further criteria for his account once
I find someone to duplicate and complete the account setup on AUDC. If he needs DCTS, I
must log into Citrix Workspace and activate the virtual machine.
Citrix Workspace is a service that allows users to access applications and files from a
variety of sources via a single application or a Web browser. DCTS is a virtualized
application provided by Citrix Workspace for users and truck drivers. Once everything is
complete, I check if the user's account is working and I send the password and its
username to the user’s department manager. I was given the task of transferring Active
Directory users to the Shared Mailbox folder.
Setup laptops for new users
Now it's time to set the laptop. I set up the applications by connecting the DBox which is
an external hard drive to the laptop that will be given to the employees. When the laptop
is switched I keep clicking on the ESC button multiple times so the Boot Menu Setup
appears below the HP logo on the left-hand corner .
➤ Example of Startup Menu
I click on the Boot Menu option. Then, I enter the BIOS password and once I’m in, The
DBox brand has to be shown. Once it's shown, I click on the DBox and I am led to a
page to set up the computer and its details like what’s the computer name. Next page
was if you want to have the Windows 10 image for the laptop. I said yes. After that, I
had to wait 1 -2 hours for the laptop to finish installing Windows 10 and the contents in
the DBox. Once the installation was done, I had to log in as an admin and download
what was needed for the user. The user needed Office apps such as Outlook, ZScaler,
Skype, IGO, Velocity and Amazon Corretto.
➤ Example of
ZScaler
Zscaler is a cloud-based information security firm that offers antivirus, vulnerability
management, and granular user activity control in Web, email, and mobile
environments. After the installation of the applications, I restart the laptop and log in as
the user. (The user log in details was created when we set the user through IT Request
(as I explained in the last report)). Then, I go to Google chrome and google the website
to get its user certificate. Once that's done, I look up the computer name in Active
Directory and write more details in the description. I also have to upload the laptop to
Asset Management. I give the user its laptop and it can start working away.
Unlocking myView accounts
When a customer wanted to unlock their account on myView, I had to deal with it.
MyView is a software programme that allows clients to view their payslips. To resolve
the problem, I first created a ServiceNow ticket. I use an application called Zeillis to
unlock their account. Zeillis is a programme that allows users to submit requests for
issues that Zeillis can resolve. I opened a case for the account that was locked. They
will respond to me and resolve the issue, as well as send a temporary password to the
account's user. I also sent an email to the account's owner, informing them that Zeillis
will provide them a temporary password.
Access to Microlise
A problem I had to deal with was giving a user access to Microlise.
➤ Example of Microlise
For fleet operators and product makers, Microlise provides actionable insights from linked
assets. To give them access, the customer has to be in User Management.
User Management gives users access to applications in the system. Before that,
another user with the same job description as the customer needs to be found. Once
the other user was found, on the User Management page there were so many
applications. Select the ‘Microlise’ app. There are options to create a new account or
duplicate the account. The account of the user was cloned into the other account of the
customer with the same job description so it can have the same attributes and access
as the other account that was already there. Now the customer has access to Microlise.
Discard Hard Drives
Another task I accomplished was to remove the hard drives and create a list of the hard
drives being discarded, including the model and serial number. After that, I go to Access
Management and update the device of the hard disc I'm getting rid of. Access
Management is a programme that keeps track of all active and inactive devices.
Experience gained
I now know how to interact and communicate with people who exhibit a variety of
behavioural styles. Additionally, I've learned how to use Active Directory, maintain and
repair laptops, and system components. I've learnt to keep time, speak quietly, and
preserve confidentiality in addition to changing the laptop, computer, and system unit's
damaged parts.
Maintenance
A routine maintenance procedure performed on a piece of equipment to lower the
likelihood that it may break down. To avoid an unanticipated breakdown, it is carried out
while the equipment is still operational.
● The following is a list of the preventive maintenance procedures you can perform
on your computer or computer gear.
● Replace outdated hard disks with fresh ones.
● Cleansing the hardware on your computer.
● The most recent hardware drivers are downloaded.
● Updating your computer's software with the most recent updates.
● Ensuring that the antivirus protection on your computer is up to date.
● Using disk programs, such as Defrag and Scan Disk, on your hard drive.
● deleting unused software or data from a computer.
Applications
Zeilis
● What is it used for?
○ To check payslips of customers
MyView
● What is it used for?
○ To check payslips of login user
MyHR
● What is it used for?
○ Modify Personal details or request
GPWS Tools
● What is it used for?
○ To check customers' laptops and devices.
MyNet
● What is it used for?
○ Personal profile for login user
LDS Database Portal
● What is it used for?
○ Request holidays
Outlook
● What is it used for?
○ To check customers and personal emails.
ServiceNow Log Ticket
● What is it used for?
○ To log a ticket and close a ticket
ServiceNow DPDHL Request IT Portal
● What is it used for?
○ Access or Request Software, printers,hardware, applications, add users.
Certificate Management Centre
● What is it used for?
○ Access or Request user certificate
Guru
● What is it used for?
○ Check with support of systems and groups or departments.(Support
Guide)
Switches and Ports
● What is it used for?
○ To check and modify switches and ports
DHL Access Management
● What is it used for?
○ To check and modify the list of Laptops and PCS in the system
User Management
● What is it used for?
○ To give users access to applications in the system
Citrix
● What is it used for?
○ To access citrix terminal
Skills gained
I have considerably improved my interpersonal skills as a result of the internship
training. The training's use of written and spoken communication techniques has helped
me communicate more effectively. Organisational behaviour controls how managers
and employees act in workplaces. Despite the fact that many businesses have
regulations that must be followed, it's crucial to keep in mind that one's attitude and
behaviour come first. As a result of this training, my understanding of organisational
behaviour has improved.
Networking
Whenever the internet is down, me and my colleague would go to the comms room to
see the problem. The comms room is a room full of switches and cables connected to
each room. I learned how to tell the physical difference of which cable to use and how to
tell what room they are connected to. If you didnt what they were connected to, there
was a website that tells what number port is the room connected to and you can see if it
was diasbled or active.
Technical Skills
Since I used to work in an environment where everyone had certain tasks to perform, I
gained job experience. I gained expertise installing, maintaining, and fixing Windows on
desktops, laptops, and printers.
Problem Solving
To solve problems, one needs to be able to think intellectually. From the first day of
training to the last day, a few training sessions incorporated problem solving, which
necessitates the ability to cognitively assess and identify a solution.
Relevance of internship
Consequently, it created a relationship between the student and the company that acts
as a launchpad for the student to land a job on their own. The intern was made aware of
the range of employment possibilities.
It allowed the intern to apply what he had learned in the classroom to his work,
increasing his effectiveness and efficiency and improving his ability to operate in the
fields.
By emphasising learning new facts about the selected path, the internship program
provided the intern the freedom to be innovative in their career choice.
Challenges
The amount of time on the field was inadequate. Even though the intern periodically put
in extra time to finish particular assignments, there was never enough time to do
everything.
After the deadline, academic supervisors were assigned. Academic supervisors are
expected to visit each location and student at least three times each student, however I
only had one visit, as per university requirements.
Conclusion
I have to say that the training I received at DHL was some of the greatest I've ever had
for studying and working in the IT industry. I had the ability to network with many
fantastic people with higher expertise in and outside of information and communications
technology in addition to obtaining important skills. As a result, I am more aware of work
ethics, requirements for my position, obligations, and opportunities. Students at TU
Tallaght are dispatched on field trips with the main objective of giving them hands-on
experience in environments where they would probably work after graduation. DHL IT
Solutions was ready to accept the student for a field attachment in the capacity of a
Repair and maintenance.
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