INTERNSHIP REPORT United Bank Limited (UBL) Specialization: Finance Submitted To: Sir Ali Mufti Incharge, Department of Business Administration Submitted By: Erum Shahid Roll Number: BBA-13-MM04 Registration Number: 13-US-M-BUS-18 Session: 2013-2017 Department of Business Administration University of Sargodha, Sub Campus Mianwali In The Name Of Almighty Allah The Most Gracious & The Most Merciful Dedication I humbly dedicate my report to my report to Allah Almighty, Who knows All and have the Knowledge of Unseen, Who made this possible. I would like to dedicate this report to my parents and my teachers who guided me in the right direction as a light tower. Acknowledgement I got the opportunity to work in the United Bank Limited KNC Chashma Branch with all the supportive and coordinating staff. I would like to give my deepest thanks to Sir Abdul Moid, Branch Manager, who gave me the support needed for my internship. I also like to thanks Sir Irfan Khan, Manager Operations, who taught me most of the work experience. I also pay my deepest thanks to Madam Madeeha Mubarak, who helped me in the preparation of my report. Executive Summary United Bank Limited is one of the largest bank privatized by the Government of Pakistan. It has over 1300 branches across Pakistan and overseas. The bank is growing in the previous years as its total assets are over 1.5 trillion in Pakistani Rupees. I worked for six weeks in the KNC Chashma branch and this report includes my learning and experience in the branch. Topics covered in this report are: history of the bank, its values, organizational structure, departments and their working, products and services of the bank. In the end of report critical analysis of the bank, its SWOT analysis and then the conclusion is given. Recommendations are also made in the end of report. Table of Contents Overview ....................................................................................................................................................... 3 Introduction ............................................................................................................................................... 3 History ...................................................................................................................................................... 3 Vision, Mission and Values of UBL ............................................................................................................. 4 Vision ........................................................................................................................................................ 4 Mission...................................................................................................................................................... 4 Values ....................................................................................................................................................... 4 Organization Structure .................................................................................................................................. 5 Head Office ............................................................................................................................................... 5 Registered Office ...................................................................................................................................... 6 Number of Employees .............................................................................................................................. 6 Introduction of Departments ......................................................................................................................... 7 Corporate banking group .......................................................................................................................... 7 Small and medium enterprise (SME) banking group ................................................................................ 7 Credit administration department.............................................................................................................. 7 Consumer banking group .......................................................................................................................... 8 Investment banking group......................................................................................................................... 8 Treasury and capital markets group .......................................................................................................... 8 International division ................................................................................................................................ 9 Financial institution division..................................................................................................................... 9 Islamic banking group (UBL Ameen) ...................................................................................................... 9 Human resource department ..................................................................................................................... 9 Finance division ...................................................................................................................................... 10 Information technology department ........................................................................................................ 10 Audit department .................................................................................................................................... 10 Products and services of UBL..................................................................................................................... 11 Deposit Products ..................................................................................................................................... 11 Consumer Loans ..................................................................................................................................... 13 Card Products .......................................................................................................................................... 14 Omni – Branchless Banking ................................................................................................................... 15 1 UBL Netbanking ..................................................................................................................................... 16 UBL Online............................................................................................................................................. 16 UBL Go-Green........................................................................................................................................ 16 UBL Ameen ............................................................................................................................................ 17 Other Retail Product ............................................................................................................................... 19 Agricultural products .............................................................................................................................. 19 Experience as an Internee ........................................................................................................................... 21 Cash Department ..................................................................................................................................... 21 Clearing Department ............................................................................................................................... 22 ATM Management Department .............................................................................................................. 23 Customer Service Department (Including Account Opening Department) ............................................ 24 Operations Department ........................................................................................................................... 25 Finance Department ................................................................................................................................ 25 Critical Analysis of UBL ............................................................................................................................ 26 Consolidated Balance Sheet (For last three Years) ................................................................................. 26 Profit and Loss Account (For last three years) ....................................................................................... 27 Horizontal Analysis of Balance Sheet .................................................................................................... 28 Horizontal Analysis of Profit and Loss Account .................................................................................... 30 Vertical Analysis of Balance Sheet ......................................................................................................... 32 Vertical Analysis of Profit and Loss Account ........................................................................................ 34 Financial Ratio Analysis ......................................................................................................................... 36 SWOT Analysis of UBL ............................................................................................................................. 41 Strengths ................................................................................................................................................. 41 Weaknesses ............................................................................................................................................. 42 Opportunities........................................................................................................................................... 42 Threats .................................................................................................................................................... 42 Conclusion .................................................................................................................................................. 43 Recommendations ....................................................................................................................................... 44 References and sources ............................................................................................................................... 45 2 United Bank Limited Overview Introduction: UBL is a private commercial bank and its head office is located in I.I. Chundrigar Road, Karachi. Bank has over 1375 branches in Pakistan and 19 overseas branches. According to 2016 financial statements, it has total assets of over Rs. 1.5 trillion. It has total customers over 4 million. History: UBL established its first branch in Karachi on 7th November, 1959. It was established by Agha Hasan Abedi. In 1960, approximately after six months it was founded, new branches were established in Dacca, Lahore, Lyallpur, Chittagong and Narayanganj. In 1963, it opened its first branch internationally which was on William street in London, and became the first Pakistani bank to open an international branch. It was the first bank which introduced computer system in the banking industry, in 1967. Till 1977, UBL has opened its international branches in Abu Dhabi, Kingdom of Bahrain, Qatar, Yemen and New York City. In 1974, Government of Pakistan nationalized the bank. For a period of approximately 28 years, bank worked under the government. During this period, bank launched electronic banking services for Hajj, opened a representative office in Iran. In 2002, UBL was privatized by the Government of Pakistan. Majority of its shares were brought by H E Sheikh Nahayan Mubarak Al Nahayan, head of Abu Dhabi Group and Sir Anwar Pervez, head of Bestway Group. In 2002, National Bank and UBL merged their operations in UK to form United National Bank Limited. After privatization, bank is continuously working towards progress and achieving new heights; it has launched Premium Debit Card with collaboration of MasterCard, in Pakistan and introduced Go-Green program in which SMS alerts 3 are sent to the customer on every transaction and statement in mailed. UBL has been awarded the best bank of 2016 in the Pakistan Banking Awards. Vision, Mission and Values of UBL Vision To be a world class bank dedicated to excellence, and to surpass the highest expectations of our customers and all other stakeholders Mission Be the undisputed leader in financial services for our customers Most innovative and fastest growing bank in targeted businesses Continue to diversify across chosen geographies Achieve operational excellence with the highest level of compliance Consistently create leaders through inspired human capital Contribute positively to the communities we operate in Values Customer first Honesty of purpose Teamwork Excellence Meritocracy 4 Organization Structure This is the organizational structure of the bank Pressident/CEO Board of Directors Regional Managers Area Managers Branch Managers Staff Head Office: I.I. Chundrigar Road, Karachi – 74000, Pakistan. 5 Registered Office: 13th Floor, UBL Building, Jinnah Avenue, Blue Area, Islamabad Number of Employees: Exact number of employees is not known but over 15,000 workers are employed in the bank in 2016. In 2015, 14,623 employees were working in the bank Comments on the Organizational Structure: UBL has a centralized organizational structure, in which every branch has to report to the area manager which then report to the regional manager. The regional manager then transfers the report on the monthly progress to the main head office. All the orders, policies and procedures are followed by the branches which are developed in the head office by considering the prudential regulations of State Bank of Pakistan and banks own polices. 6 Introduction of Departments: Following are some of the major departments of UBL. Corporate banking group: Corporate banking group deals with the multinational companies, large corporate customers which includes both private (i.e. international or large firms) and public sector (government institutes) clients. Highly skilled and qualified workforce is required for this group as it manages some of the largest accounts of the bank. So this group formulates its strategies and polices in such a manner which they are attractive for their current customer base and also for the new clients. Some of the services provided by the group are syndicate financing, financing against liquid securities, project financing, working capital financing, term finance certificates (TFC’s) investment, cash management services, letter of credit etc. Small and medium enterprise (SME) banking group: Commercial banking group is present in almost every branch of the bank. This group deals with the needs and requirements of medium and small businesses. Usually needs of those businesses are much smaller than the large corporate clients. Specified terms and conditions are applied for every SME which are according to the bank’s policies. Some of the things which are put under consideration are business nature, its network, its growth in the coming years and high profit turnovers. Credit administration department: This department deals with the credit or advancing facilities provided by the bank. It keeps the record of all the loan documents, necessary securities and documents needed for the issuance of loan, fulfillment of all the legal aspects, managing the credit policies and keeping the loans less than the 60% of total net worth (or customer deposits), management and monitoring of credit portfolio, recoveries of mark ups or interests etc. 7 Consumer banking group: Consumer banking is done in every branch of the bank. It specifically deals with the individual customer services which includes both making deposits and personal loans. Different products are provided or offered to the customer, each of the products is designed according to the target market’s needs. Main products which are offered to the customers are credit card, debit card, deposit accounts, home loans, car loans, business loan for an individual etc. Products are renewed and developed according to the customer’s needs and bank’s policies. Workforce is regularly trained and kept up-to-date because they are in direct contact with the customers. Investment banking group: This group was established in 2002, and UBL was the first bank in Pakistan which provided investment banking products and services. This group consists of 19 members which are highly skilled. It provides services in debt and capital markets i.e. TFC’s investments completely by the bank or partially, project and structured finance i.e. development of risk assessment, equity and advisory i.e. buying and selling of equity or assets. Treasury and capital markets group: This group deals with the foreign exchange in different currencies on behalf of its customers, manages the balance sheet and liquidity requirements of the bank, deals with derivatives like forward rate agreements, manages the share capital of the bank etc. The human resource of the group is highly qualified and manages the crucial capital and money aspects of the bank. 8 International division: This department deals with the management of international branches of UBL. All the operations related to overseas branches are handled by this department which includes global credit risk management and international transactions. Every product is designed according to the demands of international clients and managed by this division. Financial institution division: This division manages the financing activities of the bank for the financial institutes including both banking and non-banking institutes, i.e. financial needs of local or foreign banks, insurance companies, DFI’s etc. This division also manages the financial institutes risk management unit and gives advisory services to the clients for different management problems. Islamic banking group (UBL Ameen): This group deals with the operations of Islamic Banking Business and develops Islamic banking products and services with Shariah Advisors and makes policies and procedures. It is a separate division in the bank which manages its operations, services and products and report to the bank. The workforce of Islamic banking is trained regularly. Murabaha, diminishing musharaka etc. are the services and related products are provided by them. Human resource department: This department is responsible for the recruitment, selection and hiring of the workforce. Eligibility criteria, selection process, job specifications and training courses etc are developed by this department. For selection and hiring purposes different tools and techniques are introduced, like introduction of interview technique based on behavior of candidate. 9 Finance division: This division manages the book keeping and financial statements preparation. It develops polices for the allocation of funds in the bank for its operations like financing and projects budget analysis. It analyze the market and competitors to improve its polices for better working. Information technology department: UBL has internal software which is called CREAMS (credit risk environment’s administration and management system) which collects and updates date into the system which is required for other purposes like valuation of assets and making reports etc. The software is supported by Oracle software applications, which includes Oracle E-Business Suite Human Resource Management system, Oracle Payroll, Oracle General Ledger and Oracle Fixed Assets Management System. These applications have increased the efficiency of the banking operations and reduced the time taken to done those operations by 10,000 man hours with the reduction in paper work. Audit department: Board Audit Committee is responsible for the auditing of every branch of the bank. The internal auditing team visits every branch according to its scheduled routine or sometimes pays surprising visits. They check the operations of the branch and its overall environment. When any deviation from any bank policy is noted by the audit team then it is reported to the Head Office, after which recommendations are made to the branch. These audits are held to improve and control the environment and operations of the branch and for the proper following of the policies of the bank. 10 Products and services of UBL Following are some of the products and services Deposit Products: UBL provides a variety of deposit products which are designed according to the needs of the individuals, either someone wants to open a saving account or a businessman wants foreign currency account. Every product’s features are designed at a level to achieve maximum fulfillment of customer’s requirements. UBL Mukammal Current Account is a current account for the individuals, traders, businessman and other commercial entities. It has no minimum balance restriction and also provides some of the services free of any charges which are ATM debit card but annual fee is charged, cheque book, account statement, go green SMS alert, internet banking, country wide inter branch online transactions. UBL Business Partner Account is a current account which can be used by individuals, sole proprietors, partnerships and government. At least Rs. 10,000 are required in the account as minimum balance otherwise Rs. 50 will be deducted from the account every month. Free services provided are deposits and withdrawals in both cheque and cash, debit ATM card annual fee, cheque book, issuance of rupee travelers cheques, one locker free for first year if it is provided in the branch facility. UBL Profit and Loss Sharing Savings Account (UBL Rupee Transactional Account) is a savings account which can sure the security of savings and also the provide profit on it. Some of the features are No limitation on withdrawals Share of profit is credited on half-yearly basis Profit is calculated on monthly average balance 11 UBL UniZar Foreign Currency Savings Account is a savings account which is opened and maintained in foreign currency. UBL is providing this account in following five currencies and the minimum deposit required for each currency is USD (US Dollar) : 500 EURO : 400 AED (UAE Dirham) : 2,000 GBP (Great Britain Pound): 300 SAR (Saudi Arab Riyal) : 2,000 The profit is calculated on the basis of minimum balance at the end of each month and the profit is given bi-annually and no restrictions on number of transactions. UBL UniZar Foreign Currency Current Account is a current account which is maintained in foreign currency. Account can be opened in five currencies i.e US Dollar, Euro, UAE dirham, British Pound, Saudi riyal. Minimum amount required for the opening of the account is same as in UBL UniZar Foreign Currency Savings Account. No restrictions on number of transactions. Zakat is exempted in this account. UBL UniZar Foreign Currency Term Deposits Receipt is a term deposit account in which customer is offered different terms/periods for the maturity of deposit. Maturity periods are three months, six months and twelve months. The account is offered in a range of foreign currencies. Upon maturity the deposit along with profit is given back to the customer. Attractive return rates are provided and profit is given on the booking month’s rate. UBL Regular Term Deposit Receipts is a term deposit account which is provided for a range of tenors starting from one month to six months and one year to ten years. Rate of return is renewed for every month on the 1st and attractive rates provided to the customers. Renewal option is also provided before encashment of the TDR. Profit is given every month and TDR can be en-cashed before the time of maturity. 12 UBL Mahana Aamdani Savings Account is a savings account for the individually or jointly operated, partnerships, Joint Stock Company, government institutes, self employed individuals, salaried and retired individuals, housewives, trusts etc. the account can be opened with Rs. 100 and have no minimum balance requirement. Profit is calculated on monthly average balance and credited to the account. UBL Mahana Aamdani Term Deposit is a specially designed term deposit account for the customers who are dependent on the monthly fixed salary or income. Minimum investment required for this account is Rs. 25,000 and no upper balance amount is fixed for the account. Profit is paid monthly, renewal and encashment before maturity options are available. Tenures given for this account are three months and six months, one year, three years and five years. UBL Basic Banking Account is a current account which is suitable for students, housewives and pensioners. This account has no minimum balance limit and is opened with Rs. 1,000. Limit for deposits and withdrawals is applied on this account which is two for each, any transaction above the limit will be charge with Rs. 50 each. Unlimited ATM withdrawals from UBL ATMs. Zakat is exempted from this account. UBL First Minor Savings Account is basically opened for the child aged between one day and 18 years. This account can be opened with minimum balance of Rs. 100. Profit is calculated on the monthly balance. UBL First Pocket-Money Card is issued which is used to withdraw from the profits generated on the principal amount. A debit ATM card can also be issued on the principle amount. Check book is issued on the names of the child and the parents or guardian jointly. Consumer Loans: UBL offers a variety of loans for different purposes like education, marriage, car, house etc. Some of the products are described below: 13 UBL CashPlus, My Personal Loan is a need based product with non-end use means it can be used for any personal purpose which is up to the customer. Loan can be issued up to Rs. 2 million, which can be returned on flexible repayment terms. Rates are attractive and no collateral requirements are needed. Loan is issued to the person who has a minimum net income of Rs. 25,000, age between 21 to 60 years and for the period of one to five years. Salaried individuals whose salaries are being credited in UBL are offered this loan. UBL Address Home Loan Facility is a financing product for the construction or buying of the new home. This product is available in Karachi, Lahore, Islamabad, Rawalpindi and Faisalabad. A minimum of Rs. 1,000,000 loan is issued to the individual who are resident of Pakistan, have minimum monthly income of Rs. 50,000, age between 23 to 65 years. Any salaried individual or self employed businessman can apply. Rates charged are fixed by the bank; rates fluctuate due to KIBOR (Karachi Inter-Bank Offered Rate) changing the rates. Applicable rates are 3.5% + KIBOR for salaried persons and 4.5% + KIBOR for self employed professional or businessman. The loan is paid back in installments for the tenor between 3 to 20 years. UBL Drive is a car financing product which is available for all new and used cars both local and imported. Loan issuance maximum limit is Rs. 5 Million. Repayment is done between one to five years. Salaried person who has a permanent job, salary of Rs. 35,000 per month and age between 21 to 60 years is eligible for the loan. Card Products: Following are some of the card products provide by UBL. 14 UBL Wiz is the first prepaid debit card of Pakistan. It can be used locally and internationally where Visa and MasterCard are accepted. It can be used for online shopping and shopping at outlets and withdrawal of cash at ATMs. Minimum balance per card is Rs. 200,000. Minimum online shopping is for Rs. 100,000 per day and ATM withdrawal of Rs. 40,000 per day. Card can be reloaded through UBL ATM, UBL Omni Dukan, UBL Netbanking and through contact center if saving or current account is present in UBL. UBL Visa Mega Wallet Debit Card is the product issued to the existing or new account holders, any customer with a UBL Premium Debit MasterCard can also apply for UBL Visa Mega Wallet Debit Card. It can be used in Pakistan and all around the world where Visa and MasterCard are accepted. Cash withdrawal from ATM is Rs. 40,000 per day and shopping limit is of Rs. 100,000 per day. UBL Credit Card is accepted worldwide which allows instant cash withdrawal. Free travel accident insurance is also provided whenever someone purchases airline, train or bus ticket, in case of any mishap occurred during the travel. The amounts covered in case of any accident are Rs. 3.5 Million for classic card and Rs.7 Million for Gold Card. E-statements and SMS alerts are send to the customer. UBL Premium Debit MasterCard is also a worldwide recognized card with the acceptance of MasterCard. Highest transaction limit for this card is per day Rs. 400,000 per day, which includes ATM withdrawal of Rs. 200,000 per day and point of sale (POS) transactions or internet shopping of Rs. 200,000 per day. Omni – Branchless Banking: UBL Omni is a product which is available for every citizen of Pakistan in the reach of UBL Omni Dukan. Dukan which are selected by the bank for this product are present in more than 900 cities of Pakistan. This product has overcome the limitation of banking services and made them available to the rural 15 and urban areas. Any person with CNIC and a mobile number can open up this account. The mobile number of the customer becomes his bank account number. Omni account can also be opened with Omni mobile app which can be downloaded by the customer. UBL Omni account provides a variety of services which includes cash deposit and withdrawal, utility bills payment, receiving or sending of money, postpaid mobile bill payment and many more. An ATM card is also issued to the Omni account holders which can be used anywhere in Pakistan. UBL Netbanking: UBL Netbanking is an internet banking portal which allows its account holders to manage their bank accounts from anywhere in the world. This service is available for 24/7 for all the clients. Bank holders can view their deposit, credit card and loan accounts. Online shopping, bills payment both utility and phone, funds transfer, investment in UBL funds etc. can be done with UBL Netbanking. This service can also be availed on the smart phones by downloading the Netbanking app. UBL Online: UBL Online is an electronic Banking system which allows its customer to access and see the information of their bank account anytime and anywhere from the world. It provides statements of account, account balances and transaction history of the bank account. UBL Go-Green: UBL Go-Green is an initiative step taken by the bank to protect its surrounding environment specially trees. The purpose of this service is to use less paper and save trees. Instead of paper, the information can be received on the mobile phone or computers. It provides: 16 UBL Go-Green E-Statement allows the customers to receive their bank account statement anywhere in the world. The statements are sent to the e-mail address provided by them on daily, weekly, monthly, quarterly and semi annually basis. UBL Go-Green Merchant Acquiring is the service which is provided to the businessman and merchants. This service accepts payments from the internet through the website of clients and secures them. Anyone can pay for the merchants through the Visa or MasterCards, debit or credit cards. UBL Go-Green SMS Alerts are sent to the customer whenever cash deposit, cheque deposit/withdrawal, cash transfer, ATM withdrawal and funds transfer and POS transactions are made. The service is provided on the registered mobile number given by the customer. UBL Ameen: UBL Ameen offers Islamic banking services and products which are designed according to the Shariah Standards for the demands and needs of the customers. It provides Retail Banking, corporate banking and UBL Ameen Drive Car Financing products and other services. UBL Ameen Retail Banking Products: Some of the products are discussed below: Ameen Asaan Current Account can be opened with Rs. 100. All the funds receive in this account are on the basis of Qardh (borrowed amount) and will be only used in Shariah compliant businesses. No minimum or maximum limit is applied on the account. 17 Ameen Asaan Saving Account is an account which can be opened with Rs. 100. Funds received in this account are treated on the basis of Mudarabah and used in Shariah compliant business. No minimum balance is required. Profit is calculated on the monthly average balance and paid semiannually. Ameen Minor Saving Account is designed for the children under the age of 18 years. Funds are accepted on the basis of Mudarabah and used in Shariah compliant businesses. Profit is paid monthly and calculated on the basis of daily average balance. No limit on number of transactions and minimum balance. Ameen Certificate of Islamic Investment is an investment product which gives profit payment options on a fixed deposit certificate. There are three profit payment options, (i) at the time of maturity option in which certificate purchased should have a minimum amount of Rs. 10,000 and for the time period of one month to 8 years, (ii) bi-annual payout option (July and January) in which certificate purchased should have a minimum amount of Rs. 50,000 and for the time period of one, three, five and six years, (iii) monthly payout option in which certificate purchased should have a minimum amount of Rs. 50,000 and for the time period of one, two, three and five years. UBL Ameen Drive Car Financing is a diminishing Musharakah product in which bank and the customer buy the car in joint ownership. The customer makes an agreement with the bank to pay the rent to the bank for the usage of the car and some of the principle amount to gain the ownership of the car. It is available for all the new and used cars of local or international brand and also for the imported cars. Any salaried person with Rs. 35,000 monthly pay, age between 21 and 60 years can apply for this. While businessman can apply for this product is their monthly income is Rs. 50,000 per month and age between 21 to 65 years. The rental or payment period is between one to 5 years. 18 Other Retail Product: Some of the other products include insurance products, payroll disbursement product etc. UBL BetterLife-Bancassurance EFU Life provides insurance products to its customer by partnering with the EFU insurance company, which includes UBL BetterLife Child Education Plan, UBL BetterLife Marriage Plan, UBL BetterLife Savings Plan, UBL BetterLife Retirement Plan and UBL BetterLife Takaful Plans. UBL Pay Partner is an electronically managed payroll disbursement system which is available for the organization having a limit of 50 numbers of employees minimum. The salary of employees can be disbursed into UBL account or accounts at other banks. Hamrah is rupee traveler’s cheque which is offered in denominations of Rs. 10,000 and Rs. 5,000. These cheques have speciall Coded printing and a Rainbow Effet for security. Theses cheques are available for all citizens, an account with UBL is not necessary. Agricultural products: UBL offers agriculture based financed products, which includes financing for the production of major or minor crops, development of land, purchase of equipment and machinery and livestock. There are two basic categories of agriculture loans, farm loans and non-farm loans. Farm Loans includes production loans and development loans. Production loan is available for major and minor crops in Pakistan. It is issued to the farmers to get agricultural inputs like seeds, fertilizer, sprays etc, minimum amount for the loan is Rs. 30,000 and can be changed according to the farmer’s needs. Development loan are financed for land improvement, tube wells, cold storage etc. Minimum amount for loan is Rs. 30,000 and can be increased. 19 It is also issued for the tractors, mini trucks etc. which is issued on Rs. 100,000 as minimum limit and Rs. 1,500,000 as maximum limit. Non Farm Loans includes livestock financing and fisheries financing. In livestock financing, loan is issued for dairy farming, meat farming, construction of sheds etc. Minimum amount for loan is Rs. 50,000 and maximum limit according to the need. 20 Experience as an Internee I worked as an internee in the UBL branch KNC Chashma, Mianwali, branch code 1182. I learned about the basics of the working operations and processes of the bank. The branch has following working departments. Cash Department Clearing Department ATM Management Department Customer Service Department (Including Account Opening Department) Operations Department Finance Department Cash Department: It handles the cash in the branch, the outflow and inflow of the cash through different transactions in the bank which mostly includes cash receiving and cash payment procedures. Cash can be received through Deposit slips Bills, cheques Telegraphic transfer, demand draft and pay-order Cash payments are made against payment slips, cheques, pay-order and demand draft. In both of the cases, while paying or receiving the cash, the instruments are checked and verified by the officer. Instruments are also checked if they are past time or post time, in neither of the cases no payment is made. Signature is also verified. 21 One of the major instrument through which cash is deposited into the account is deposit slip. The customer fills the slip which has following details. Account number Account holder’s name CNIC number Signature of bank officer and depositor Contact number Amount to be deposited in both words and figures A copy is given to the depositor after the deposition of cash. Clearing Department: Clearing is a process of transfer of funds from one branch of a bank to the other branch of another bank, which do not involve cash into the transfer process but it is done through the services of NIFT (National Institutional Facilitation Technologies) which is provided by the State Bank of Pakistan. A clearing house is present in the SBP which handles all the matters related to it. Clearing instruments are cheques, demand draft, pay order, traveler’s cheque. Clearing is made in two ways Inward clearing in which bank’s cheques are received by the bank which were given to the other bank. In other words cheques are drawn on the bank. As the cheques are drawn on the bank, the clearing of those cheques decreases the deposits in the bank. For the clearing of the cheque, customer account s verified, checked if the instrument is not tempered with and all the requirements are full filled then the cheque is cleared i.e. funds are transferred to the other bank through online transfer. If the cheque has to be returned then the reason for return is mentioned in the clearing slip. 22 Outward clearing is the process in which other bank’s cheques are deposited to the bank. In this case, cheque is drawn by the bank on the other bank. In case of outward clearing, deposits of the bank are increased. Outward clearing is of two types Local cheque clearing is the clearing of the cheque drawn on other banks located in the same geographic area. Intercity cheque clearing is the clearing of the cheque drawn on a bank outside the local geographical area. In this process of outward clearing, an employee of NIFT comes to the bank and collects all the cheques and other instruments along with clearing slip is also attached. The cheques applied in the outward clearing process are stamped with three types of stamps. Crossing stamp (on front) Endorsement stamp (at the back) Clearing stamp Other items necessary for clearing are, date, signature verification and amount in both igures and words should be correct. When the process of outward clearing is done then the transactions are made through online transfer from the bank account by NIFT. When clearing is confirmed by the NIFT then the accounts are debited or credited in the branch. Cheques are returned on different reasons which are frozen account, limited balance etc. ATM Management Department: ATM management department mainly focuses on the functioning of the ATM machine, cash requirements and security. ATM manager checks the cash outflow from the machine and refill the machine when the cash falls than a specified limit. Every day before closing, the cash balance in the ATM is checked and refilled, so that the machine will work overnight. Filling of the ATM machine is done by getting cash from the bank vault through debit voucher which is for 23 the bank use only. The debit voucher for the issuance of cash for ATM from vault is signed by two authorized persons so that any misdealing will be avoided. Date, amount and signature of the authorized persons are required. Customer Service Department (Including Account Opening Department): Customer service department handles the customer and tries to solve their problems and help them. This department also performs the functions of account opening. The account opening procedure is done in following steps: First the account opening form is filled which should be written neat and clean, no over writing or cutting should be made. The information filled should be easily readable. The customer is offered with different products and according to his needs and requirements he selects the product which is suitable for him. After the selection of the product the account opening form is filled. First the title of account, date, currency of the account is written. Whether the account will be single or joint account is decided according to the customer’s needs. Now the customer’s personal information is filled, his name, his father’s name, gender, marital status, date of birth, occupation and nationality is noted. Any proof of its residence is needed. The documents needed are CNIC, and signatures of the customer on the signature specimen card provided by the bank. A deposit slip is also filled for the initial deposit in the account. In case of shaky signatures or illiterate person, customer’s photographs are also required. A key or secrete word is also needed, which is a minimum six character word. The secrete word is preferred to be mother’s name of the customer. This word adds a security to the account because very few people know the name of the mother. 24 Other documents are required for other specified products, like for a businessman to open an account his income statement ns other documents are required and for a pensioner a document called life certificate is required with other documents. Next of kin is also mentioned in the account opening form so that is case of any mishap the account information is shared with the next of kin person. SMS alerts, debit card, cheque book, credit card, locker, e statement and other services are filled in the account opening form. Then a part of the account opening form is specified for the bank. There is a section called Know Your Customer. Questions are asked from the customer, his/her source of funds etc. and then the verified data is transferred into the system. Account number is allotted to the applicant’s account and account is opened. Operations Department: Operations department handles all of the operations of the branch. Every major transaction and important processes are handled by this department. Provide best telling services to the customers. It makes sure that the branch is working according to bank’s policies and procedures. It manages customer service and tries to provide good quality service and service without any mistakes or errors. Its handles customers complaints and solve them as a priority. Finance Department: Fiancé department is responsible for the overall management of the book keeping record and accounting activities. It keeps record of daily transactions and manages funds for the daily operations. Funds allocation is done by the finance department. The advances are made through this department. All the process for the allotment of loan and till its verification is done by this department. After the allotment of loan the repayments are also made sure by this department and necessary measures are taken for the assurance of the payments like collateral is taken at the time of issuance of an advance etc. 25 Critical Analysis of UBL Consolidated Balance Sheet (For last three Years) 2016 2015 Rupees in ‘000 2014 ASSETS Cash and balances with treasury banks Balances with other banks Lendings to financial institutions Investments Advances Performing Non-performing - net of provision Operating fixed assets Deferred tax asset – net Other assets Total Assets LIABILITIES Bills payable Borrowings Deposits and other accounts Subordinated loans Liabilities against assets subject to finance lease Deferred tax liability - net Other liabilities Total Liabilities NET ASSETS REPRESENTED BY: Share capital Reserves Unappropriated profit Total equity attributable to the equity holders of the bank Non-controlling interest Surplus on revaluation of assets - net of deferred tax Total Liabilities and Share capital 133,467,502 32,267,304 35,484,586 838,262,274 113,762,323 27,713,772 31,304,861 747,598,627 75,660,306 21,948,274 23,435,222 519,602,007 529,818,148 7,963,998 537,782,146 477,649,098 9,629,045 487,278,143 455,078,880 12,286,412 467,365,292 39,298,927 36,677,638 33,335,646 45,179,521 41,851,449 41,106,366 1,661,742,260 1,486,186,813 1,182,453,113 11,759,012 13,395,744 205,865,131 164,232,087 1,245,791,616 1,119,953,064 9,559,255 53,248,526 951,902,296 3,558 4,873 429 5,230,571 4,515,165 2,139,586 29,363,148 28,486,831 28,098,410 1,498,013,036 1,330,587,764 1,044,948,502 163,729,224 155,599,049 137,504,611 12,241,798 42,615,188 68,939,008 12,241,798 41,624,817 59,955,027 12,241,798 37,286,088 52,507,655 123,795,994 113,821,642 102,035,54 4,227,693 128,023,687 5,223,744 119,045,386 4,553,250 106,588,791 35,705,537 36,553,663 30,915,820 163,729,224 155,599,049 137,504,611 1,661,742,260 1,486,186,813 1,182,453,113 26 Profit and Loss Account (For last three years) 2016 Mark-up / return / interest earned Mark-up / return / interest expensed Net mark-up / return / interest income Provision against loans and advances – net Provision against lendings to financial institutions - net Provision for diminution in value of investments - net Bad debts written off directly Net mark-up / return / interest income after provisions Non mark-up / return / interest income Fee, commission and brokerage income Dividend income Income from dealing in foreign currencies Gain on sale of securities – net Unrealized gain / (loss) on revaluation of investments classified as held for trading Other income Total non mark-up / return / interest income Non mark-up / return / interest expenses Administrative expenses Other provisions – net Workers' Welfare Fund Other charges Total non mark-up / return / interest expenses Share of profit of associates Profit before taxation Taxation – Current -Prior -Deferred Total tax Profit after taxation Attributable to: Equity shareholders of the bank Non-controlling interest Earnings per share - basic and diluted 2015 Rupees ‘000 2014 101,755,044 42,933,935 58,821,109 97,574,003 39,715,160 57,858,843 85,760,646 38,846,868 46,913,778 624,626 (15,500) 898,109 97,781 1,605,016 2,942,024 708,319 173,085 3,823,428 533,523 165,744 459,812 177,222 1,336,301 57,216,093 54,035,415 45,577,477 14,377,568 2,276,408 1,955,790 5,609,581 14,239,098 2,350,112 2,588,176 3,195,016 13,292,093 1,819,136 3,091,592 2,063,436 (1,221) 916,264 25,134,390 82,350,483 16,245 1,298,577 23,687,224 77,722,639 (28,723) 1,118,583 21,356,117 66,933,594 35,022,240 231,368 930,022 69,818 36,253,448 1,057,248 47,154,283 34,004,803 78,143 851,968 202,103 35,137,017 861,704 43,447,326 31,752,088 276,446 673,005 10,427 32,711,966 1,394,686 35,616,314 15,305,737 15,235,612 1,801,172 10,859,677 361,962 2,251,412 1,594,832 19,151,981 28,002,302 (599,084) 16,437,700 27,009,626 369,872 11,591,511 24,024,803 27,782,758 219,544 28,002,302 27,009,626 855,282 27,009,626 23,647,704 377,099 24,024,803 22.70 (Rupees) 21.36 19.32 27 Financial Analysis of the financial statements of UBL Horizontal Analysis of Balance Sheet Notes 2016 2015 2014 ASSETS Cash and balances with treasury banks Balances with other banks Lendings to financial institutions Investments Advances Performing Non-performing - net of provision Operating fixed assets Deferred tax asset – net Other assets Total Assets LIABILITIES Bills payable Borrowings Deposits and other accounts Subordinated loans Liabilities against assets subject to finance lease Deferred tax liability - net Other liabilities Total Liabilities 1 2 +17.32% +16.43% +13.35% +12.13% +50.36% +26.27% +33.85% +43.88% -15.55% -32.79% -21.51% +13.24% 3 3 +10.92% -17.29% +10.36% +4.96% -21.63% +4.26% +12.38% +18.86% +12.54% +7.15% +10.03% +18.89% 4 +7.95% +11.81% +1.81% +25.69% +40.02% +9.12% 5 6 7 -12.22% +25.35% +11.24% +40.13% +208.43% +17.65% -42.42% +29.63% +7.01% -100.00% -26.99% +15.84% +3.08% +12.58 +1035.90% +111.03% +1.38% +27.34% -67.62% +53.36% +21.67% +7.47% +5.23% +13.16% +23.57% +2.38% +14.98% +11.64% +14.18% -2.01% +16.16% +8.76% +11.55% +6.84% -19.07% +7.54% +14.73% +11.69% +30.54% +7.68% -2.32% +5.23% +11.81% +18.24% +13.16% +25.69% +151.64% +23.57% +9.12% 8 NET ASSETS REPRESENTED BY: Share capital Reserves Unappropriated profit Total equity attributable to the equity holders of the bank Non-controlling interest Surplus on revaluation of assets - net of deferred tax Total Liabilities and Share capital 9 28 Observations: 1. Cash and balances with treasury are increased by 50% in 2015 due to increase in the local currency current accounts with the State Bank of Pakistan. While in 2016, it is also increased due to increase in local currency currents with the State Bank of Pakistan and with the National Bank of Pakistan. While in 2014, it was decreased due to decrease in accounts with the SBP. 2. Balances with other banks in 2016, has increased though but the balances in current account inside Pakistan has decreased while the balances in the current and deposit account outside the Pakistan has increased. In 2015, the deposit accounts inside and outside Pakistan increased. In 2014, balances with other banks decreased both inside and outside Pakistan which caused a total decrease of 32 % in the balances. 3. In 2014, performing bills discounted and purchased decreased while the nonperforming bills increased due to which nonperforming loans increased by 18%. In 2015, performing loans increased and non performing loans decreased in the Pakistan which reduced the provision on advances. In 2016, performing loans further increased due to increase in the performing loans in the local currency. 4. In 2014, other assets increased due to increase in the markup accrued increased in both local and foreign currency while in 2015, that change was very slight and a little higher than 2014. In 2016, advance taxation was increased due to which other assets increased. 5. In 2016, bill payable outside Pakistan have decreased so this head in balance sheet decreased by 12%. Bills payable outside Pakistan increased tremendously in 2015 while in 2014, it decreased within Pakistan. 6. In 2014 borrowings increased in local currency within Pakistan mainly due to repurchase agreement borrowings, in 2015 borrowings increased due to same reason. In 2016 again because of repurchase agreement borrowings. 7. In 2015, deposits increased in fixed and savings customer deposits. In 2014, due to increase in customers savings and current accounts. In 2016, due to increase in financial institutes deposits. 8. In 2015 deferred tax liability increased due to increase in the tax loses recognized by the subsidiary and surplus on revaluation of assets. 9. In 2016, non-controlling interest which is received from United National Bank Limited (UBL UK) and UBL fund managers limited is decreased due to decrease in the profit of the year 2016. 29 Horizontal Analysis of Profit and Loss Account Mark-up / return / interest earned Mark-up / return / interest expensed Net mark-up / return / interest income Provision against loans and advances – net Provision against lendings to financial institutions net Provision for diminution in value of investments net Bad debts written off directly Notes 1 2 3 Net mark-up / return / interest income after provisions Non mark-up / return / interest income Fee, commission and brokerage income Dividend income Income from dealing in foreign currencies Gain on sale of securities – net Unrealized gain / (loss) on revaluation of investments classified as held for trading Other income Total non mark-up / return / interest income Non mark-up / return / interest expenses Administrative expenses Other provisions – net Workers' Welfare Fund Other charges Total non mark-up / return / interest expenses Share of profit of associates Profit before taxation Taxation – Current -Prior -Deferred Total tax Profit after taxation Earnings per share - basic and diluted 4 5 6 7 8 9 2016 +4.28% +8.10% +1.66% 2015 +13.77% +2.24% +23.33% 2014 +13.28% +7.31% +18.74% -78.76% +451.43% -60.37% -155% -100.00% +173.92% +26.79% -43.51% -58.02% +54.05% -2.33% +186.12% +7731.92% -2.47% -16.18% +5.89% +18.56% +20.21% +0.97% -3.14% -24.43% +75.57% +7.12% +29.19% -16.28% +54.84% +16.15% +12.86% +39.78% -31.81% -107.52% -29.44% +6.11% +156.56% +16.09% +10.92% -550.43% -0.78% +9.99% +2.99% +196.28% +9.16% -65.45% +3.18% +22.69% +7.09% -71.73% +26.59% +1838.27% +7.14% -38.21% +11.14% -15.09% +33.75% -95.82% +10.33% +8.76% +0.46% +24.99% +366.21% +16.51% +3.68% +40.30% +397.61% -261.97% +41.81% +12.42% +30.80% +484.83% -57.50% +25.53% +21.76% +6.27% +10.56% +24.08% 30 Observations: 1. In 2014, markup earned increased due to increase in on loans and advances to the customer and call money lending to financial institutes. In 2015, interest earned on loans and advances to customers. In 2016, interest on investment increased due to which markup earned increased. 2. Markup expense increased in 2016 due to increase in securities sold under repurchase agreements. In 2015, the expense increased due to increase in the expenses on deposits and securities sold under repurchase agreements. In 2014, interest expense on deposits increased. 3. Charges for the year of net provision for diminution in value of investments increased in 2014 due to which the provision also increased. In 2015 charges for the year again increased. In 2016, same reason caused increase in the provision. 4. Net gain on sale of securities decreased in 2014 due to decrease in federal government securities. While in 2015 federal securities increased and in 2016 they increased again. 5. In 2016 loss occurred due to decrease in Pakistan investment bonds, ordinary shares of listed companies and term finance certificates. In 2015 it increased due to increase Pakistan investment bonds and ordinary shares of listed companies. In 2014 it decreased due to huge decrease in ordinary shares of listed companies. 6. In 2016, other income decreased due to decrease in income from dealing in derivatives and net gain on trading liabilities. In 2015, gain on sale of non banking asset increased. In 2014 other income increased due to increase in charges recovered. 7. Other provision in 2014 decreased due to decrease in impairment loss on non-banking assets acquired in satisfaction of claims. In 2015 it further decreased due to decrease in provision against Ijarah assets and other provisions. In 2016, it increased due to increase in net provision against other assets. 8. Other charges decreased in 2014 due to decrease in penalties imposed by the SBP. In 2015 it increased due to increase in penalties imposed by the SBP and other charges decreased again due to the same reason as in 2014. 9. Profit after taxation increased but at a slower pace due to increase in deferred taxes in 2016. In 2015 overseas and domestic taxation also increased. While in 2014 taxation increased in domestic region. 31 Vertical Analysis of Balance Sheet 2016 2015 2014 ASSETS Cash and balances with treasury banks Balances with other banks Lendings to financial institutions Investments 8.03% 1.94% 2.14% 50.44% 7.65% 1.86% 2.11% 50.30% 6.40% 1.86% 1.98% 43.94% 31.88% 0.48% 32.36% 32.14% 0.65% 32.79% 38.49% 1.04% 39.53% 2.36% 2.47% 2.82% 2.72% 100% 2.82% 100% 3.48% 100% 0.71% 12.39% 74.97% 0.90% 11.05% 75.36% 0.81% 4.5% 80.50% 0.0002% 0.32% 1.77% 90.15% 0.0003% 0.30% 1.92% 89.53% 0.00004% 0.18% 2.38% 88.37% REPRESENTED BY: Share capital Reserves Unappropriated profit 0.74% 2.56% 4.15% 0.74% 2.8% 4.03% 0.74% 3.15% 4.44% Total equity attributable to the equity holders of the bank 7.45% 7.66% 8.63% 0.25% 7.70% 0.35% 8.01% 0.39% 9.01% 2.15% 9.85% 100% 2.46% 10.47% 100% 2.61% 11.63% 100% Advances Performing Non-performing - net of provision Operating fixed assets Deferred tax asset – net Other assets Total Assets LIABILITIES Bills payable Borrowings Deposits and other accounts Subordinated loans Liabilities against assets subject to finance lease Deferred tax liability - net Other liabilities Total Liabilities Non-controlling interest Surplus on revaluation of assets - net of deferred tax Total Liabilities and Share capital 32 Observations: In year 2014, investments in the assets made 43.49% of the total assets because of the increase in investment in Federal securities. Cash in hand was decreased so it made 6.4% of the total assets. Advances made 39.48% of the assets, in which non performing loans had a percentage of 1.04%. Operating fixed asset is only 2.82% of total assets. On the liability side of the balance sheet, deposits and other accounts made 80.50% of total liabilities. Borrowings made 4.5% in liabilities. In 2015, investments in the assets made 50.30% of the total assets because of the increase in investment in Federal securities. Cash in hand was increased so it made 7.65% of the total assets. Advances made 32.79% of the assets, in which non performing loans had a percentage of 0.65%. Operating fixed asset is only 2.47% of total assets. On the liability side of the balance sheet, deposits and other accounts made 70.36% of total liabilities. Borrowings made 11.05% in liabilities, borrowings increased due to repurchase agreement borrowings. In 2016, investment in the assets further increased to 50.44% due to increase in investment in Federal securities. Cash in hand was increased so it made 8.03% of the total assets. Advances made 32.36% of the assets, in which non performing loans had a percentage of 0.48%. Operating fixed asset is only 2.36% of total assets. On the liability side of the balance sheet, deposits and other accounts made 79.97% of total liabilities. Borrowings made 12.39% in liabilities, borrowings increased due to repurchase agreement borrowings. 33 Vertical Analysis of Profit and Loss Account Mark-up / return / interest earned Non mark-up / return / interest income Fee, commission and brokerage income Dividend income Income from dealing in foreign currencies Gain on sale of securities - net Unrealized gain / (loss) on revaluation of investments classified as held for trading Other income Total non mark-up / return / interest income Total income earned (interest and non interest) Mark-up / return / interest expensed 2016 80.19% 2015 80.47% 2014 80.06% 11.33% 1.79% 1.54% 4.42% 11.74% 1.94% 2.13% 2.63% 12.41% 1.69% 2.89% 1.93% 0.001% 0.72% 19.81% 100.00% 0.01% 1.07% 19.53% 100.00% 0.03% 1.04% 19.94% 100.00% 33.56% 32.52% 35.79% 0.49% 2.41% 0.49% Provision against loans and advances - net Provision against lendings to financial institutions – net Provision for diminution in value of investments – net Bad debts written off directly Total provisions (interest expense) Total interest expenses 0.70% 0.08% 1.25% 34.81% 0.58% 0.14% 3.13% 35.65% 0.42% 0.16% 1.23% 37.03% Non mark-up / return / interest expenses Administrative expenses Other provisions - net Workers' Welfare Fund Other charges Total non mark-up / return / interest expenses Taxation Total expenses (interest and non interest) 27.37% 0.18% 0.73% 0.05% 28.33% 14.97% 78.11% 27.84% 0.06% 0.69% 0.17% 28.77% 13.46% 77.88% 29.26% 0.25% 0.62% 0.01% 30.15% 10.68% 77.86% 21.89% 100.00% 22.12% 100.00% 22.14 100.00% Profit after taxation Total (expenses and profit after taxation) 0.01% 0.15% 34 Observations In 2014, interest income earned by the bank is 80.06% and noninterest income is 19.94% of total income, so the bank is generating more from the interest income. In the noninterest income, fee, commission and brokerage income has a higher share than other sources of noninterest income which is 12.41%. In the expenses, noninterest expenses made the 30.15% and interest expense 37.03% of the total expenses. Major portion of noninterest expenses is taken by the administrative expenses which are 29.26%.While profit after taxation is 22.14%. In 2015, interest income earned by the bank is 80.47% and noninterest income is 19.53% of total income, so the bank is generating more from the interest income. In the noninterest income, fee, commission and brokerage income has a higher share than other sources of noninterest income which is 11.74%. In the expenses, noninterest expenses made the 28.77% and interest expense 35.65% of the total expenses. Major portion of noninterest expenses is taken by the administrative expenses which are 27.84%.While profit after taxation is 22.12%. In 2016, interest income earned by the bank is 80.19% and noninterest income is 19.81% of total income, so the bank is generating more from the interest income. In the noninterest income, fee, commission and brokerage income has a higher share than other sources of noninterest income which is 11.33%. In the expenses, noninterest expenses made the 28.33% and interest expense 34.81% of the total expenses. Major portion of noninterest expenses is taken by the administrative expenses which are 27.37%.While profit after taxation is 21.89%. 35 Financial Ratio Analysis: 1. Return on Equity (ROE) Net profit after interest and tax / Shareholder fund Year 2014 = 24,024,803 / 102,035,541 = 0.2355 = 23.55% Year 2015 = 27,009,626 / 113,821,642 = 0.2373 = 23.73% Year 2016 = 28,002,302 / 123,795,994 = 0.2262 = 22.62% Interpretation: UBL has high return on shareholder fund ratio which shows high growth in future, but the ratio was decreased in 2016 due to increase in taxation in both foreign and domestic regions. 2. Return on Assets (ROA) Net income after tax / Total assets Year 2014 = 24,024,803 / 1,182,453,113 = 0.0203 = 2.03% Year 2015 = 27,009,626 / 1,486,186,813 = 0.0182 = 1.82% Year 2016 36 = 28,002,302 / 1,661,742,260 = 0.0169 = 1.69% Interpretation: Return on assets is low for UBL which indicates that the management is not utilizing the all of its assets efficiently for the generation of net income. 3. Profit before Tax Ratio Earnings before tax / Total income (revenue) Year 2014 = 35,616,314 / 85,760,646 = 0.4153 = 41.53% Year 2015 = 43,447,326 / 97,574,003 = 0.4453 = 44.53% Year 2016 = 47,154,283 / 101,755,044 = 0.4634 = 46.34% Interpretation: Earnings before tax are from the range of 40 to 46% during last three years, which indicated that the earnings before tax are increasing. The increase in earnings shows that it is good in managing the expenses before taxes and tries to reduce the expenses as much as possible. 4. Return on Capital Employed (RoCE) (Operating profit / Capital employed) x100 Year 2014 = (34,221,628 / 137,504,611) x 100 = 24.89% Year 2015 = (42,585,622 / 155,599,049) x 100 = 27.37% Year 2016 = (46,097,035 / 163,729,224) x 100 = 28.15% *Capital employed = Total assets – Current liabilities Interpretation: UBL’s RoCE is increasing during last three years which shows that capital employed in the business generates 28.15% in return. 37 5. Advances to Deposit Ratio (ADR) or Loan-To-Deposit Ratio (LTD) Loans / Deposits Year 2014 = 467,365,292 / 951,902,296 = 0.4909 = 49.09% Year 2015 = 487,278,143 / 1,119,953,064 = 0.4351 = 43.51% Year 2016 = 537,782,146 / 1,245,791,616 = 0.4317 = 43.17% Interpretation: this ratio is decreasing in past three years because deposits are growing at a faster rate than the loans, though loans are growing as well but a decrease in nonperforming loans is made. 6. Cost to Revenue Ratio Total cost / Total income Year 2014 = 34,048,267 / 85,760,646 = 0.397 = 39.7% Year 2015 = 38,960,445 / 97,574,003 = 0.3993 = 39.93% Year 2016 = 37,858,464 / 101,755,044 = 0.3781 = 37.81% Interpretation: UBL had 39% cost on the revenue generated which has decreased in the past year, means that the cost or expenses in total income are decreasing and bank is working efficiently to reduce the cost. 38 7. Shareholder’s Equity Ratio Total shareholder’s equity / Total assets Year 2014 = 102,035,541 / 1,182,453,113 = 0.0863 = 8.63% Year 2015 = 113,821,642 / 1,486,186,813 = 0.0766 = 7.66% Year 2016 = 123,795,994 / 1,661,742,260 = 0.0745 = 7.45% Interpretation: the shareholder’s to equity ratio is decreasing in the past year which means that if the bank liquidate its assets then a total of 7.45% will be received by the shareholders in other words they will receive only the 7.45% of the assets. 8. Total Assets Turnover Net markup / Total assets Year 2014 = 85,760,646 / 1,182,453,113 = 0.0725 = 7.25% Year 2015 = 97,574,003 / 1,486,186,813 = 0.0657 = 6.57% Year 2016 = 101,755,044 / 1,661,742,260 = 0.0612 = 6.12% Interpretation: UBL has a low ratio for total asset turnover which means that only 6.12% of the total assets are employed to generate income. 39 9. Asset Quality (NPL) Ratio Nonperforming loan / Total loans Year 2014 = 12,286,412 / 467,365,292 = 0.0263 = 2.63% Year 2015 = 9,629,045 / 487,278,143 = 0.0198 = 1.98% Year 2016 = 7,963,998 / 537,782,146 = 0.0148 = 1.48% Interpretation: UBL’s NPL ratio is decreasing other the last three years which shows that nonperforming loans are decreasing and more performing loans are generated by the bank, which indicates efficiency in recovering loans. 40 SWOT Analysis of UBL SWOT stands for strengths, weaknesses, opportunities and threats. SWOT analysis of any organization shows the internal strengths and weaknesses, opportunities and threats of an organization which makes it better to understand the current position and how it can achieve better by making new and improved policies. Strengths: Every product of bank is designed by giving special importance to customers’ needs, which makes them attractive to the customers. Highly trained and coordinating workforce is an essential part in bank’s progress. New products are developed and existing products are improved regularly. Every person from any level o the society can use the products of the bank as they are unique for every customer, like products for agriculture sector, salaried, businessman person etc. It has a wide branch network which spreads across the Pakistan and abroad. of the best software, Oracle. Pakistan in 2016 Bank Awards of Pakistan. Pakistan. Good profitability ratios. Effective and fast services proved both online and offline. Highly effective and efficient management information system which is supported by one It is the 2nd largest privatized bank of Pakistan, and it has been awarded with best bank of Branchless banking, Omni is making banking services available in the rural areas of It is the 3rd largest bank according to the deposits, in Pakistan. A very strong competitor in the market. Highly coordinated and efficient internet banking system. It is involved in both retail and corporate banking. 41 Weaknesses Administrative expenses are 74% of the income before taxes. Time consuming documentation processes and procedures. levels. No separate training center for the up to date training of the workforce. Promotions are made on the yearly basis without considering the output and performance Low number of workforce in a branch which is located in highly populated or active area. Security system in most of the branches is not highly secure, i.e. bank robberies in Karachi. Opportunities Growing opportunities in the real estate sector and other areas of the market, the bank should try to grasp those opportunities by making investments in different sectors. Enter into new market segments by developing new products like student loans. Try to manage and reduce the administration expenses to increase profit. Expansion of network of branches in the world. Increase the product rage for the attraction of new customers. Increase number of branches in highly populated areas to achieve more customers. Threats New banks are starting to operate in Pakistan may oppose as a threat to bank. customers. Lack of up to date training of workforce might cause the bank to lose its potential Lower level of employment will cause a decrease in the customer base due to decrease in the living standards and living income. 42 Conclusion UBL is the bank showing high growth in the market. Since 1991 it is showing positive growth and even in the worst economic conditions, the bank managed to continue its operations. UBL profit has increased by 4% over the prior year. UBL Omni is growing at a fast rate through 42,000 agents in the whole Pakistan. Net provision against interest income has decreased by 58% with respect to last year. Total assets grew up to 12% in accordance with the last year and deposits grew up to 11%. 2016 was a good year for the bank and the bank managed to maintain its position in the market. Efficient management team and high level of dedication to their work has made the bank to achieve new heights. Bank has variety of products and services from which every customer and potential customer can take advantage of and continues to give quality products and services. 43 Recommendations Overall performance of UBL is quite good and the bank is showing growth in the market and continues to maintain its high quality status. Some of the recommendations are made for the further improvement in the baking procedures. Time consuming documentation procedures should be restructured to minimize the time required by them in the processing, paper work should be minimized as much as possible and software should be introduced to help the employees in working. A training center for the employees should be made so that they can learn up to date knowledge and techniques. Training of the employees will help in the better customer services and more customers to the customer base of the bank. Software for the banking activities should be updated every year, though bank has a good financial position which can afford the updating cost of the software. The updated software will increase the efficiency of the banking activities and cost reduction. Bank should market its products using social media and internet. Most of the products can be very attractive for the potential customers if they are marketed properly like UBL Omni is a very attractive product for any person who knows how to use a cell phone so it can be spread through marketing which will increase customer base UBL has high administrative cost which is 74% of the income before taxes. So the bank should take measures to reduce this cost and re define its policies and procedures to minimize administrative cost. UBL should make fresh recruitments on the basis of merit not on the basis of referral. And the promotions should be made on the output level and performance comparison basis between employees. Proper and clear job duties should be assigned to every employee so that the work is divided equally and no employee is overburdened with work. 44 References and sources UBL Annual Report 2013 UBL Annual Report 2014 UBL Annual Report 2015 UBL Financial Statements Dec 2016 (Consolidated) http://www.ubldirect.com/Corporate/index.aspx https://propakistani.pk/2009/07/29/ubl-goes-live-with-oracle-applications-to-modernize-itsbanking-operations/ http://www.google.com.pk 45