ABENES, Edrin Rennessy
s Salvador Street, Krus na Ligas,
 51
Quezon City
 +63 956 082 5433
 edrin.abenes@gmail.com
PROFESSIONAL EXPERIENCE
MEDICAL RECORDS REVIEWER
TECH-SYNERGY INC.
AUGUST 2020 TO DECEMBER 2020
 Reviews medical records, creating an indexed outline and
SUMMARY OF QUALIFICATIONS:
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Experience in supervisory and
training roles
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Works well with others and has
good interpersonal skills
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Strong analytical and problemsolving skills
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Able to multi-task and work
under pressure.
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Flexibility in accepting tasks in
multiple locations based on the
demands of the program.
summarizing for legal reports.
FLEX TRAINER
TELEPERFORMANCE PHILIPPINES INC.
FEBRUARY 2019 TO MARCH 2020
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Facilitates training for employees on all aspects of client
projects (new hire, progression and enhancement training)
Provides feedback on existing curriculum for training
improvements
Analyze course materials and learner information
Assure preparation of the instructional site
Provide positive reinforcement and motivational incentives
Evaluate learner performance
Report evaluation information
Assesses class and individual agent level performance
Coaches employees one on one
Works with supervisors to address employee performance
gaps
Participates in client interaction (includes effective
curriculum feedback and client visits)
Completed tasks assigned both in Vertis North and Ayala
sites
EXPERT, OPERATIONS
TELEPERFORMANCE PHILIPPINES INC.
JUNE 2018 TO FEBRUARY 2019
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Provide comprehensive and quality customer service at all
times
Apply learned knowledge and procedures when servicing
customer queries
Ensure validity and confidentiality of client information
CUSTOMER SERVICE ASSISTANT, OPERATIONS
MINESKI PHILIPPINES INC.
APRIL 2018 TO MAY 2018
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Provide comprehensive and quality customer service at all
times
Apply learned knowledge and procedures when servicing
customer queries in computer assistance and food
preparation
ACCOUNT SPECIALIST, OPERATIONS
CONCENTRIX
JUNE 2017 TO JANUARY 2018
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Provide comprehensive and quality customer service at all
times
CHARACTER REFERENCES:
SEMINARS AND CERTIFICATIONS ATTENDED:
MADURO, RONNEL MARC
Tech Synergy Incorporated
CONTACT NO.: +63 927 023 5810
OÑATE, JAN
ASSISTANT MANAGER, TRAINING
Teleperformance Philippines
CONTACT NO.: +63 966 280 9018
DE GUZMAN, 1ST JOHN
LEAD, TRAINING
Teleperformance Philippines
CONTACT NO.: +63 966 675 2777
MANGAMPO, MARY JANE
LEAD, TRAINING
Teleperformance Philippines
CONTACT NO.: +63 917 382 1168
NEW TRAINERS DEVELOPMENT COURSE
Teleperformance Philippines Vertis North,
Quezon City
July 2019
BEST T&D TRAINING
Teleperformance Philippines Vertis North,
Quezon City
July 2019
ROOT CAUSE ANALYSIS
Teleperformance Philippines Vertis North,
Quezon City
December 2019
FOUNDATIONS TRAINING WALKTHROUGH –
CURRICULUM DESIGN (ADDIE MODEL AND SBL)
Teleperformance Philippines Vertis North,
Quezon City
January 2020
LEAN SIX SIGMA WEBINAR SERIES – WHITE AND YELLOW
BELT
Teleperformance Philippines Vertis North,
Quezon City
December 2019 – February 2020
EDUCATIONAL BACKGROUND:
TERTIARY:
University of the Philippines – Diliman
Bachelor of Science in Computer Engineering
SECONDARY:
Philippine Science High School Cordillera Administrative Region Campus
ELEMENTARY:
Baguio City Science Foundation
STEP Learning Academy