Professional Insurance Agents of New Jersey Inc. May 17, 2004 Producers must provide insurance scenarios starting May 14 All licensed insurance producers and insurers transacting personal automobile insurance must provide applicants and insureds with a document that describes at least three insurance scenarios demonstrating the effect of different coverage choices, beginning May 14, 2004. The document must be provided to new applicants in connection with a premium quotation or application and prior to executing a coverage selection form and to existing insureds upon request. To help producers comply with the new rule, PIANJ has prepared QuickSource document No. 29175, entitled “A producer’s guide to complying with the insurance scenarios regulation.” The document includes some frequently asked questions and answers, a summary of the regulation, the full text of the regulation, sample scenarios for producer’s use, and a copy of the Department of Banking and Insurance’s approved scenarios document. To request your copy, contact the PIANJ Industry Resource Center by e-mail, resourcecenter@piaonline.org, or call (800) 424-4244.—Muratori DOBI to allow insurance scoring for personal auto The Department of Banking and Insurance issued Bulletin 04-05 advising property/casualty insurers that filings that incorporate insurance scoring will be considered as long as certain consumer protections are maintained. DOBI Commissioner Holly Bakke and other high ranking officials from the department recently contacted PIANJ President John D’Agostino Jr., CIC, and Legislative Representative Leon Zimmerman to preannounce the decision and to discuss the guidelines the department will require insurers to follow when using insurance scoring. PIANJ praised the DOBI’s promise that it will monitor closely companies’ insurance scoring practices as it accepts filings from insurance companies wishing to introduce insurance scoring in their rating of personal auto insurance. The DOBI told PIANJ that, as part of its efforts to identify techniques to promote a consumer-directed competitive environment, it would begin immediately considering companies’ requests to implement insurance scoring in their rating practices. The department has vowed to maintain a focused eye toward the interests (Continued on page 4.) DOBI adopts insurance ID card regulation The Department of Banking and Insurance recently adopted the proposed amendments to the insurance ID card regulation effective April 19. The new rules require insurance ID cards, both temporaryand permanent, to contain at least one anti-counterfeiting measure that has been approved by the DOBI. In order to obtain approval, insurance carriers must file their anti-counterfeit permanent and temporary ID cards by June 18, 2004, and describe its anti-counterfeiting measure and the information law enforcement and other authorized persons will need to determine the card is not counterfeit. The anti-counterfeit measure must make the card difficult to duplicate by photocopying, scanning or by other means without detection. PIANJ met with the DOBI last year to discuss the proposed changes to the insurance ID card regulation PIA Reporter May 17, 2004 (see details in the Nov. 20, 2003 Reporter). At that time PIANJ requested that the DOBI allow producers to use ACORD ID cards as an alternative to issuing their insurers’ ID cards, which may vary from insurer to insurer. The DOBI agreed that because consumers need to be able to obtain ID cards, producers may use ACORD ID cards as long as their insurers notify the DOBI of this option when they file their ID cards with the DOBI. In addition, the DOBI stated in their regulation comments that in lieu of developing their own permanent and temporary ID cards, insurers are allowed to utilize an approved anti-counterfeit permanent and/or temporary ID card from a third party such as ACORD; ACORD has filed an anti-counterfeit permanent and temporary ID card with the department. (Continued on page 5.) 1 Association PIANJ’s Lunch ‘n’ Learn—Employee vs. Independent Contractor The feedback from the first installment of PIANJ’s Lunch ‘n’ Learn was overwhelmingly positive—did you miss out? If you missed the first one, be sure to check out this new program format May 27—when PIANJ presents, If it walks like a duck: Is that an employee? Or is that an independent contractor? Audit surprise!—It’s one of the most unpleasant experiences agents and clients face. A big contributor to “audit surprise” is the confusion surrounding “who is an employee?” Smart agency spend time educating policyholders so they are dealing in legal realities, not “wishes and dreams.” Getting it right up front can save your agency embarrassment and hard feelings later—it can even save your business relationship with the client! And, you will be more effective in presenting the case for Independent Contractor status, when legitimately warranted. In under an hour, Lunch ‘n’ Learn’s Employee vs. Independent Contractor Program will teach your staff how to advise your clients on the classification of workers as either employees or independent contractors, so they can more accurately estimate their workers’ compensation premium. For details and to register, logon to the PIANJ Web site and click the Lunch ‘n’ Learn link.—Kiehl PIANJ Legislative Representative discusses lobbying in Trenton PIANJ’s Legislative Representative, Leon Zimmerman was among several lobbyists who participated in a panel discussion, “Lobbying in Trenton: What Really Happens.” The panel discussion was part of the Insurance Council of New Jersey’s Insurance Day at the Statehouse, where employees of member insurance companies attend various panel discussions, such as the one discussing lobbying in Trenton. Zimmerman shared his views on how to effectively participate in the legislative process. Zimmerman has been representing PIANJ in the legislative and regulatory arenas for 31 years. Prior to lobbying, he was an award-winning journalist serving as politics editor of the Bergen Record.—Muratori Not receiving e-mail from PIA? Get the most out of your inbox Electronic communication has becoming a mainstream means companies employ to keep in touch with clients, colleagues, prospects and more. It is a vehicle PIA uses frequently to disseminate news. Haven’t heard from us Address comments to: PIANJ Reporter in a while? Chances are Phone: there’s a problem on the re(800) 424-4244 Fax: (888) 225-6935 ceiving end of electronic deWeb site: www.pianj.org Editorial staff: Lisa Lannon, Managing editor Stacey Aleksejczyk, Publications specialist Deb Bastian, CIC Kenneth Bessette Mary Christiano Dan Corbin CPCU, CIC, LUTC Jaye Czupryna Steven Imbriaco, Esq. Diane Kattrein, CAE Ellen Kiehl, Ph.D., CAE Nick Marchetti Jill Muratori, Esq. 2 liveries. To help make sure you receive the most out of your membership, PIANJ is offering a QuickSource document to help troubleshoot the myriad reasons you may not be receiving PIANJ information via e-mail. To view this document logon to the PIA Web site, www.piaonline.org, and click on the “Are you blocking important PIA news?” link, under the “Daily News” section. —Aleksejczyk, Lannon PIANJ Industry Resource Center Updated auto reform packet available PIANJ’s Industry Resource Center has recently made an update to its auto reform packet (QS29155) to include the latest information on the auto reform issue and recent regulation changes. Some areas highlighted in this packet include: ID card changes, cancellation, deductibles, renewal and nonrenewal of auto policies, eligible person qualifications and the special auto policy. We will continue to update this kit, as new information becomes available. PIA also is offering another QuickSource document specifically addressing the requirements of the insurance scenario regulations (QS29175). For further information on these requirements, see page 1. To request either of these documents, logon to www.piaonline.org, and key the appropriate QuickSource document number in the Quick-Link box in the upperright-hand corner, or fax PIANJ’s Industry Resource Center at (888) 225-6935. PIA Reporter May 17, 2004 Association (Continued) 2004 PIANJ/PIANY annual conference full of CE, networking PIANJ and PIANY are gearing up for the largest gathering of insurance producers in the Northeast. The PIANJ/PIANY 2004 joint annual conference will be held June 6-8, 2004, at Bally’s Atlantic City. Attendance is expected to break last year’s record of some 1,500 agents, company representatives, exhibitors and other insurance industry professionals. “This event grows larger and larger each year,” said John D’Agostino Jr., CIC, president of PIANJ. “Insurance professionals gather at this venue because they know they will find topical education seminars, meet with old friends and establish valuable new contacts.” Education opportunities. Education sessions for continuing education credit include the following: Additional Insureds: Who’s Covered?; Specialty Personal Lines Overview; Estate Planning; Insuring Contracts and Leases II; Hot-Button E&O Issues: Strategies for Protection; and much more. Logon to the PIANJ Web site for a complete listing. Nitecap Reception. Stick around after the opening reception for beer, wine, coffee, dancing and more at the Young Insurance Professionals Nitecap reception. Young Insurance Professionals luncheon. Welcome new YIPs, meet the incoming NJYIP president and greet the NY-YIP chairman. Annual recognition banquet. Don’t miss the annual recognition banquet. Enjoy cocktails, dinner and dancing, and congratulate the recipients of this year’s PIANJ awards. Fun Run. Take part in the 20th annual Fun Run, benefitting the Special Olympics New Jersey. (See the next article for more information.) Logon to the PIA Web site and use Quick-Link No. EC10016 for event details and to register.—Czupryna NJYIP 20th Fun Run hopes to raise $100,000 for Special Olympics To mark its 20th anniversary, the New Jersey Young Insurance Professionals’ Fun Run expects to raise $100,000 for Special Olympics New Jersey this year. Held as part of the PIANJ/PIANY Joint Annual Conference, the event will take place Tuesday, June 8, 2004, at Bally’s Atlantic City. The 1.5-kilometer race, sponsored by Franklin Mutual Insurance, continues to grow, passing its own record for contributions each year. NJYIP has held the Fun Run since 1984. Combined with proceeds from the PIANJ’s annual Golf Classic, the association’s total contributions to SONJ have exceeded $1.6 million. The money helps to purchase equipment for training and competitions for SONJ athletes. The $1.6 million raised by NJYIP and PIANJ has sent 2,000 athletes to SONJ’s Summer Games; provided 6,000 athletes with an entire season of league baseball play; uniformed 10,000 athletes for a season of training and competition; reached out to support new athletes; and expanded public awareness of SONJ. For more information about the Fun Run, or to make a donation to SONJ, contact Terry Vierschilling at (800) 424-4244, ext. 273, or logon to www.njyip.org/ funrun_2004.shtml.—Czupryna State DOBI adopts standards for safeguarding customer information The Department of Banking and Insurance recently adopted rules that will require producers and insurers to establish safeguards to protect the confidentiality of customer records and information. The rules will require licensees (including producers) to implement a comprehensive written information security program that includes administrative, technical and physical safeguards for the protection of customer information. These safeguards would be appropriate to the size and complexity of the licensee. The security system would need to be designed to: 1. ensure the security and confidentiality of customer information; 2. protect PIA Reporter May 17, 2004 against anticipated threats or hazards to the security or integrity of the information; and 3. protect against unauthorized access to or use of the information that could result in substantial harm or inconvenience to a customer. The rules contain several “examples” of actions producers could take when implementing a security program and is based on the National Association of Insurance Commissioner’s model. Producers have until Oct. 19, 2004, to establish and implement an information security program.—Muratori 3 State (Continued) DOBI to allow insurance scoring for personal auto of consumers, including a program that will collect data from insurance companies and assess their implementation of scoring on a quarterly basis for three years. “We agree with the department that insurance scoring is a national trend in underwriting auto insurance, and we are pleased that the commissioner has promised to closely monitor the use of insurance scoring in the marketplace,” D’Agostino said. “Improving the auto market is a good thing, and certainly, protection of our customers—the insurance buying public—is a matter with which independent agents are primarily concerned.” The department has promised to include in its insurance scoring criteria several protections, including the following. • Restrictions on using race, sex, age, income, residency or collection accounts with a medical history code (Continued from page 1.) as scoring factors; • Prohibitions of the use of scoring as the sole factor to deny, cancel or nonrenew coverage or to increase premium on existing business; • Measures to protect consumers with no credit history; • Providing exceptions for consumers whose credit information has been directly influenced by extraordinary life events; • Providing written notice and specific explanations if an insurer takes an action resulting in an “adverse effect” based on information contained in a credit report; and • Providing explanations to applicants and policyholders about how insurance scoring will be used. —Czupryna PIANJ attains PEO licensing clarification The Department of Banking and Insurance recently adopted its proposal clarifying those activities undertaken by professional employer organizations and employee leasing companies that require licensure as an insurance producer. This clarification comes after several years of lobbying by PIANJ. PIANJ had explained to the DOBI and to legislators that when sales representatives of PEOs attempt to sell the PEO’s services to a potential client, they often engage in activities that require an insurance producer’s license. Such activities include providing information about policy rates and coverages, initiating inquiries as to the terms of existing insurance coverages, and answering prospect’s questions on existing insurance programs and insurance needs. The regulation clarifies that those engaging in these, and other types of solicitation activities, on behalf of a PEO need to be properly licensed as an insurance producer. The regulation clarifies that when a PEO’s only insurance related activity when enrolling new members is either providing information on the single insurance plan available through the PEO or distributing literature on multiple insurance plans, it is not engaging in activities requiring licensure.—Muratori PIANJ supports DOBI’s changes to premium financing regulation PIANJ President John D’Agostino, Jr., CIC, recently offered support to the department for its proposed amendments to the rules concerning premium finance agreements. The changes would allow the use of one premium finance agreement to cover multiple commercial policies, renewals, additions or changes where those policies are issued through the same producer. D’Agostino told the department the change would benefit insurance consumers by allowing them to finance the premiums of multiple commercial policies in a more efficient manner. Additionally, consumers may be able to avoid duplicative fees for separate premium financing agreements and may be able to negotiate a lower interest rate than they would have received on individual agreements. PIANJ also suggested that the department consider allowing multiple noncommercial policies to be included on one premium finance agreement. —Muratori For up-to-date industry news and association information, logon to the PIANJ Web site, www.piaonline.org/NJ. 4 PIA Reporter May 17 2004 State (Continued) DAD policy sales near 3,000 The Department of Banking and Insurance recently announced that sales of the Dollar-a-Day policies has increased dramatically. The sale of the policies has risen 79 percent within a four week time period. Since its inception in October, 2,750 policies have been sold. “We are pleased that the Dollar-a-Day policy is reaching more New Jerseyans,” DOBI Commissioner Bakke said. “The policy is an integral part of a competitive marketplace that offers consumers choices of coverage and cost.” The Dollar-a-Day policy was designed to help make auto insurance available to drivers who are likely to go uninsured because of limited financial resources. Qualified candidates are limited to those enrolled in Federal Medicaid. Low-income drivers who do not have Medicaid should consider the Basic Policy, which offers minimum limits of liability and PIP coverage, as well as coverage for damage to another driver’s car in the event of an accident. More than 21,000 Basic Policies have been sold.—Aleksejczyk DOBI adopts insurance ID card regulation (Continued from page 1.) In addition to filing the ID cards by June 18, the rules also require every insurer or group of insurers to file with the DOBI, by May 19, 2004, an insurance verification phone number to which inquiries from law enforcement personnel about the insurance status of a driver can be made. Any change in the verification phone number must be reported to the department within one business day. The regulation also requires in- surers to notify the DOBI within 30 days of any change to their initial ID card filing. While the regulation takes effect April 19, the DOBI stated they will be establishing a date by which the new anti-counterfeit ID cards must be implemented. Until that time, producers and carriers should continue to use the ID cards that were in compliance with the old regulation.—Bastian DOBI adopts rules to phase out take-all-comers law The Department of Banking and Insurance adopted rules, effective April 19, 2004, that implement an important part of the auto reform law. The new regulations will phase out the take-all-comers law over the next five years and establish a voluntary rating tier in the Personal Automobile Insurance Plan for those who cannot get coverage in the voluntary market. The rules will allow an insurer to use alternate underwriting rules for new business or cease writing new business in any rating territory where the insurer has met certain growth requirements. For calendar year 2004, the growth requirement for the previous 12 months is 5 percent and decreases to 1 percent in 2008. The Commissioner may reinstate take-all-comers upon finding that a competitive market does not exist. Eligible persons declined insurance in a rating territory where an insurer is using alternate underwriting rules or has ceased writing new business will be advised that coverage may be available from another insurer or that coverage is available in the VRT in PAIP. If the declined application or request for coverage was made in writing, the insurer or producer must provide the applicant with a denial notice that the DOBI has developed. If the request was made orally the insurer or producer may provide the explanation of the reasons for denial PIA Reporter May 17, 2004 orally but shall provide the written denial if requested by the applicant within 30 days of the oral denial. The regulation makes several changes to the rules governing PAIP. It establishes the definition of “qualified eligible person” who is an eligible person denied coverage by an insurer permitted to use alternate underwriting rules. It deletes the requirement that PAIP provide coverage only to “ineligible persons” and allows coverage for “qualified eligible persons” as well. It also establishes a voluntary rating tier administered by the PAIP in accordance with a VRT plan of operation. The VRT is separate from that created for UEZ assignments. The VRT plan of operation shall provide for: 1. the procedure for determining eligibility of the applicant; 2. a VRT producer eligibility program which shall be available only to producers otherwise certified by the PAIP who have a contract to write personal private passenger automobile insurance with a voluntary market insurer that is actively writing such insurance that authorizes the producer to solicit business on its behalf; 3. procedures for assignment to insurers pursuant to apportionment methodology of PAIP’s plan of operation; and 4. procedure for nonrenewal of policies, among other things. PAIP recently adopted VRT rates and procedures, see the article on page 6.—Muratori 5 National NFIP to offer low-cost commercial and renters’ flood insurance The National Flood Insurance Program has begun offering new preferred risk policy products for both commercial properties and renters markets. Created in response to consumer demand for lower-cost flood insurance options, these products will help the insurance industry reach new customers, offer more options to existing customers, and protect agents against errors and omissions exposure. The PRP is an easy-to-write, low-cost flood insurance policy for properties in low- to moderate-risk zones, where one-in-four NFIP flood insurance claims occur. Two new PRP products for commercial properties are now available. The first is a combination “building and contents” policy available for owners of commercial (nonresidential) structures, including businesses, schools and farms. Limits up to $500,000 in building and $500,000 in contents coverage are available. For business owners that do not own their buildings, “contents-only” coverage is available up to $500,000. Premiums for these policies are at least 30 percent less expensive than the standard flood insurance policy premium. The third new PRP product is a low-cost “contentsonly” policy available for renters of apartments or homes with limits up to $100,000. In addition to these new products, homeowners who currently have preferred risk policies now can get higher limits of contents coverage at minimal additional cost. The latest information on these new, low-cost flood insurance products is available on the FEMA Web site, www.fema.gov/nfip.—Aleksejczyk Do-not-fax law drawing law firms: beware A PIA member reported that his client received a notice from an attorney, representing someone to whom the client had faxed a price list by mistake. The law firm was offering to “settle” this incident as a violation of federal do-not-fax rules—for more than $3,000! Federal law prohibits the use of any telephone facsimile machine, computer, or other device to send an “unsolicited advertisement” to a telephone facsimile machine. An unsolicited advertisement is defined as “any mate- rial advertising the commercial availability or quality of any property, goods or services which is transmitted to any person without that person’s prior express invitation or permission.” A review of federal do-not-fax and do-not-call rules, including the current regulatory situation with fax “advertisements,” is available from PIANJ as QuickSource document No. 90340. Logon to the PIA Web site and enter QS90340 into the Quick-Link box. —Kiehl Work toward asbestos solution dies in Senate Negotiations toward a compromise for a federally run asbestos fund ended recently when the talks broke down. The fund, S. 2290, would have been created to compensate victims of asbestos diseases, however the discussions ended when parties mutually agreed to disagree over how big the fund should be. S. 2290, the Fairness in Asbestos Injury Resolution Act, would have replaced the tort process with an exclusive fund which insurers hoped would put a bottom-line dollar figure on asbestos-related losses and help them reserve accordingly.—Aleksejczyk Technical PAIP issues VRT rates The new auto reform and implementing regulations contain a procedure for phasing out the take-all-comers requirement and provide for the establishment of a voluntary rating tier in the Personal Automobile Insurance Plan. The VRT will be for those individuals who cannot secure coverage in the voluntary market from insurers that have met territory growth requirements and are, therefore, relieved from the TAC requirements. 6 PAIP has issued Circular 04-14 to announce the Department of Banking and Insurance approved pricing for VRT insureds. The VRT procedures and rates are effective June 1, 2004, for new business and July 15, 2004, for renewals. To view the circular, go to PAIP’s Web site, www.aipso.com/nj/, and click on the second bullet under “What’s New.”—Bastian PIA Reporter May 17, 2004 Company Companies report first quarter results • Chubb Corp. reported its net income in the first quarter of 2004 was $360.7 million, a 61 percent increase over net income of $224.6 million in the first quarter of 2003. Net income per share increased 44 percent to $1.88 from $1.31. • Selective Insurance Group Inc. reported net income of $27.5 million, or 88 cents per diluted share, for the first quarter ended March 31, 2004, compared with $8 million, or 29 cents per diluted share, for the same period last year. • ACE Ltd. recently said its quarterly earnings rose, helped by higher premiums. The company earned $447 million, or $1.53 per share, in its first quarter, compared with $247 million, or 90 cents per share, a year earlier. • American International Group Inc. recently named Jacob Frenkel as vice chair. The New York-based insurer said Frenkel will also serve as chairman of AIG’s Global Economic Strategies Group. • Aon Corp. announced its first quarter profit rose 12 percent, boosted by higher revenue. The company reported net income of $170 million, or 53 cents a share, which was up from the prior year’s $152 million, or 48 cents a share. • Rutgers Insurance Cos. has told their agents that they have been granted relief from the obligation to accept new private passenger auto business, effective April 27, 2004. The company said it will continue to renew contracts currently in effect, but may decline to renew risks that fail to meet current underwriting standards. • Mercury General Corp. recently said first-quarter profit rose, helped by higher premiums as the company boosted market share. The company said net income was $68.8 million, or $1.26 per diluted share, compared with $42.1 million, or 77 cents per diluted share, a year earlier. • Harleysville Group Inc. recently reported diluted net income of 55 cents per share in the first quarter of 2004. The company had a diluted net loss of 11 cents per share in the first quarter of 2003. • Hartford Financial Services Group Inc. recently reported a quarterly profit, compared with a loss a year earlier when it took a $1.7 billion charge to boost its reserves for asbestos claims. The company posted net income of $568 million, or $1.93 a share, in the first quarter, compared with a loss of $1.4 billion, or $5.46 a share, a year earlier. PIA Reporter May 17, 2004 • St. Paul Travelers Cos. Inc. reported that net income for the first quarter ended March 31, 2004, increased 73 percent to $587.2 million, or $1.34 per share diluted compared to the prior year quarter. • A.M. Best Co. downgraded the financial strength rating of Motor Club of America Insurance Co. to C++ (Marginal) from B (Fair). The company has an approved plan to withdraw from writing any insurance business, to nonrenew all New Jersey private passenger auto policies, and to conduct a runoff of its claims, according to A.M. Best, which views the rating outlook as stable. • The jury for the Silverstein/WTC trial found that Swiss Re used an insurance form that defined the destruction of the Twin Towers by two hijacked planes as one event rather than two. The most recent verdict, combined with the jury’s prior ruling that the towers’ collapse counted as a single event for most of the dozen or so insurers involved, has potentially shaved about $1.8 billion from the amount available to rebuild. Swiss Re was liable for $877 million, about one-quarter of the total insurance. The verdicts in favor of the insurers mean that the maximum insurance payout would leave less than $5 billion for the rebuilding project instead of $7 billion Silverstein sought. • Fireman’s Fund Insurance Co. has chosen American Collectors Insurance Inc. as exclusive provider for its co-branded collector vehicle program that insures the recreational driving of classic and collectible vehicles. • ACE USA introduced Storm Tracker, a new insurance product that provides coverage for business losses occurring when a hurricane arrives within a predetermined number of miles of an insured location, even if there is no physical damage to the insured property. • Agency-management software maker AMS will announce it has added quoting new business into the workflow of its year-old TransactNow Web bridge product at its 28th National Users’ Group Conference in Indianapolis. • Nearly 1,000 Prudential Financial Inc. employeeinsurance agents across the country are now members of the New York-based Office and Professional Employees International Union, Local 153. The union won the right to represent agents in 34 states who work directly for Prudential, but not agents who are independent contractors.—Aleksejczyk 7 PIANJ Calendar of Events May May 26—Edison • CISR IC: Insuring Commercial Casualty Exposures NJCE: 8/12 with designation May 27—Your office • Lunch ‘n’ Learn Teleconference Series—Employee vs. Independent Contractor June June 6-8—Atlantic City PIANJ/PIANY 2004 Joint Annual Conference Use Quick-Link No. ED14048 for a full course listing and NJCE details. Courses include the following. • Insuring the Internet Exposures • Additional Insureds—Who’s Covered • Insurance Fraud: Understanding & Preventing the Crime • Estate Planning • The Living Trust • Insuring Contracts & Leases • Directors & Officers Liability • Specialty Personal Lines Overview • Advanced Personal Lines Coverages • E&O Session June 23-26—Branchville • CIC Agency Management Institute ^FF, ^UM NJCE: 20 /12 with designation update June 29—Florham Park • CISR PR: Insuring Personal Residential Property NJCE: 8/12 with designation June 30—Mt. Laurel • CISR PR: Insuring Personal Residential Property NJCE: 8/12 with designation June 30—Your office • Lunch ‘n’ Learn Teleconference Series— Employee Handbooks—Your Agency’s Best Friend NJCE: 8/12 with designation To register for an education event, call the Education Department, (800) 424-4244. Or, logon to the PIA Web site, click “New Jersey,” “Education,” and then “Schedule.” ^FF ^UM—Contact the PIA E&O Department for details.