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Data Entry Clerk Interview Questions
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1. What is your typing speed and accuracy? See answer
2. How do you handle the repetitive nature of a data entry position?
See answer
3. Are you familiar with optical character recognition software or other
data entry systems? See answer
Show more questions
6 Data Entry Clerk Interview
Questions and Answers
Q:
What is your typing speed and accuracy?
A: Although industry standards suggest data entry clerks should type an
average of 30 to 40 words per minute, many may be faster depending on
the complexity of the content. However, you’ll want high-quality work as
data entry errors can be costly to any organization. You’ll want to see
whether your candidate answers this question by focusing on the speed
of typing and if they understand that quality is just as important. What to
look for in an answer:
Reasonable typing speed per industry standards
Understanding of the importance of high-quality work
Balanced answer regarding speed and quality
Example:
“My data entry speed is about 45 words per minute;
however, I try to produce error-free content to the
best of my ability.”
Q:
Our data entry clerks have to take customer calls.
How would you handle a customer complaint?
A: Data entry representatives who work in customer service may need to
deal with upset customers, and you’ll want candidates who can handle a
potentially volatile situation with care. Strong communication skills are
especially important here. You’re also assessing whether candidates will
follow company procedures in escalation or will tend to solve things on
their own. What to look for in an answer:
Comfort level in handling customer complaints
Ability to communicate effectively
Empathy in difficult situations
Example:
“I’m a patient person and understand that resolution
is what an upset customer is seeking. I’ll rely on
company escalation procedures to manage such
calls.”
Q:
How do you handle the repetitive nature of a data
entry position?
A: Data entry can involve hours of repetitive work in front of a computer
screen. You’ll be evaluating your candidates to see whether they have an
affinity for this type of work or not. Consider whether your candidates
make smart decisions about taking breaks to take care of their physical
and mental health during the day. Being aware of their own limits will
mean higher-quality work and professionally satisfied data entry
representatives. What to look for in an answer:
Enjoyment of repetitive work
Understanding the need to take breaks
Ability to maintain efficiency
Example:
“I enjoy repetitive work and feel most productive
doing data entry jobs. I take frequent stretch breaks
to make sure I am focused and efficient.”
Q:
Are you familiar with optical character recognition
software or other data entry systems?
A: Depending on what software programs your business uses, you may
want to ensure that your candidates have experience working with them.
If not, you’ll want to be prepared to offer adequate training. Experience
with optical character recognition software as well as any proprietary
system you use for recording your customer or data information may
provide insight into the candidate’s adaptability and comfort with
technology. What to look for in an answer:
Experience with basic office software
Experience with data entry programs
Interest and desire to learn new systems if needed
Example:
“I have experience with Microsoft Office products
and have worked with several data entry systems.
I’m a quick learner and can learn new systems as
needed.”
Q:
If your job involved entering confidential data into
our system, what would be important
considerations for you?
A: Data entry clerks may have access to sensitive information such as
credit card data, medical details or other confidential information. You’ll
want to assess the trustworthiness of your candidates. Be sure to listen
for an appreciation for customer confidentiality issues. If any past
employers or references have mentioned anything regarding this issue,
you’ll want to gather more details during the interview. Give your
candidates an opportunity to explain their side. What to look for in an
answer:
Appreciation for confidentiality of customers
Trustworthiness of managing sensitive data
Clean record of past problems or data breaches
Example:
“Privacy is an important issue today, and I take
confidentiality issues very seriously in my job. I have
never had an issue in any of my previous positions.”
Q:
Data entry clerks often verify a customer's identity,
payment details, insurance provider or contact
information by asking questions over the phone.
Good data entry clerks understand the best
practices for communicating effectively with
others and verifying the accuracy of the
information they entered. This question shows the
interviewer that the data entry clerk can solve
common communication issues with customers
quickly and efficiently, allowing them to hit their
goals while prioritizing accuracy.
A: Applicants should explain their thought process for overcoming
communication barriers and demonstrate these elements in their
answer:
Solution-oriented attitude
Attention to detail
Checking the accuracy of their work
Here is an example answer where the candidate provides multiple
successful strategies for understanding customers.
Example:
"When I'm having trouble understanding what a
customer is saying, I first explain my difficulty to the
customer so we can work together to get accurate
information. I request that the customer speak
slowly and if necessary, spell out the word I'm
having trouble with. I repeat back what I hear to
confirm that I understand. If I'm still having a
serious issue understanding them, I would
apologize for the inconvenience and look for
alternative contact methods such as sending an
email or writing a letter."
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