Project Name
Project "Hit Refresh": Digitalizing Recruitment with RPA
Project Objectives
o Immediate Goal - To establish a contingency supply of "potential candidates" in 1 - 3 weeks' time
o Intermediate Goal - To reduce quarterly voluntary turnover rate of 35% to 25% by 31 December 2022
o Interminable Goal - To target 75% job offer acceptance rate against the current average industry benchmark of 90% by 31 December 2024
Must
Project Deliverables
(Work Products)
Want
Measure of Success
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Task bot that post job ads across multiple online job portals
Task bot on the "search and screen" routine task to download resume
Task bot that notify qualified candidates to undertake their online pre-interview assessment
Task bot that send out candidates application form to candidates
Task bot that send out e-employment contract to candidates
Potential Candidates Resume Database
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Specifications requirement, design and configurations (The approach using CATM model)
User Acceptance Testing (UAT) or User Experience (pilot test the Bots)
Enhanced Recruitment Work Flows in contrast to current status (Documentation purpose)
Enhanced Employee Experience Journey Map 4.0
RPA Process Assessment Form
RPA Cost-ROI Projection
Risk Assessment Form
₁
Objective
Search and screen to receive new CVs
from current zero CVs to 24 CVs within 3
business days.
Measure
Number of suitable applicants (CVs) that
progress to interview-skills assessment
stage with HR + hiring managers.
Target
Baseline
0 CVs
24 CVs
Measure of Success
₂
Objective
Time to fill (includes time to hire) of
new candidate from current > 36 to
19 calendar days
Measure
HR receives new candidate's signed
employment contract along with
confirmation of start date.
Baseline
Target
36 Cal. days 19 Cal. days
Measure of Success
₃
Objective
Head of Talent Acquisiton
Project
Team
Project
Duration
Measure of Success
IT Solutions/Software
Development Team
5 months
₄
Objective
To elevate the applicant interview
rate (F2F/Online) from the current <
10% to 30%
Measure
Scale the use of RPA across the
Employee Journey Map from the current
zero to 5 processes
Estimated
budget
Measure
Number of applicants moved to the
interview stage over total number of
applicants
Baseline
<10%
Project
Manager
Target
30%
Number of automated processes
Baseline
0 process
Target
5 processes
$
₁
₂
Expectations Exceeded
Very Satisfied
o Perform end to end recruitment process automation
from candidacy to exit
₁
₁o
o Application acknowledgement within 30 mins
o Virtual interviewing that records candidates
real time responses to a series of job-relevant
questions at their own convenience
Customizable 1 click button to execute tasks without IT
intervention
₂ oo
Applications should take less than 5 mins
Online based login based on National Digital Identity
₂
Zone of Indifference
Satisfied
Expectations Not Fulfilled
₁
o Ability to perform multi-tasks 24/7 with minimal
human intervention from IT
o 1 click submission
o MCQ based assessment that can be completed in maximum of
30 mins or a minimum of 15 mins
₁o
Hire part-timers
₂
Disappointed