VGR-MAN-STD-0002
Version 4
HSE System Performance Monitoring and Measurement Standard
Applicable areas of business
Company/Division/Area
Vodacom Group Limited/All Local Markets/Group HSE
Vodacom Group Limited/All Local Markets/Group HSE
Approval
Name
Job Title/ Role
Signature
Date
Document Owner
Kelvin Morgan
Specialist: Health & Safety
Kelvin Morgan
14/01/2019
Approved by
Lance Louw
EHOD: Group Health & Safety
Lance Louw
16/01/2019
Approved by
Matimba Mbungela
Chief Human Resource Officer
Matimba Mbungela
16/01/2019
HSE&W Standard
HSE System Performance Monitoring and Measurement
Standard
“Work Safe, Home Safe”
Objective
This standard defines the key Health, Safety and Environmental
(HSE) performance characteristics to be monitored with the
objective of ensuring risk reduction, stakeholder satisfaction,
legal compliance, environmental compliance obligations and
seeking continual improvement.
Owner
Kelvin Morgan
Version
Version 4
Scope
The contents of this standard apply to Vodacom’s management, process owners and personnel responsible, in
terms of this standard, for the:





Identification of HSE characteristics to be monitored
Collection and analyses of HSE characteristics
Reporting of HSE performance
Identification and implementation of corrective actions
Review of HSE characteristics to be monitored
Referenced Standards
Country-related Regulations, ISO/SANS/ILO Standards
Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
C2 - Vodacom Restricted
Owner: Kelvin Morgan
Contents
1
Responsibilities, designation and specific duties or functions.................................................................2
2
Definitions and Abbreviations ..............................................................................................................2
3
Standard ...........................................................................................................................................3
3.1 Identify HSE characteristics to be monitored and measured .............................................................. 3
3.2 Collect and analyse monitoring and measurement data .................................................................... 4
3.3 Take Corrective and Preventive actions............................................................................................. 4
3.4 Leading and Lagging Monitoring Data indicators and Measurements ................................................ 4
3.5 HSE Reporting and Management System Monitoring and Requirements ........................................... 5
3.6 Review of Monitoring and Measurement requirements...................................................................... 8
4
Document History ............................................................................................................................ 10
1
Responsibilities, designation and specific duties or functions
The HSE Manager/Senior Specialist is responsible for ensuring that the Hazards and Risk are identified and
Controlled in their area of responsibility. Communicating any changes to monitoring and measurement
requirement as a result of changes in standards, policies, procedures or legislation. Ensuring that all Contractors
and employees comply with Vodacom Standard, specification and other HSE requirements. Defining the HSE
Objectives and Targets and monitor the implementation thereof. Providing training as needed. Monitoring and
measurement of the HSE performance as identified to ensure that the various delegated responsibilities have been
undertaken.
The HSE Team is responsible for the implementation of HSE System Objectives and Targets of the HSE Management
System. Compliance with all applicable new or amended legislation, standards, policies and procedures.
Measuring and reporting on performance against objectives and targets.
NOTE: Not all the above positions will always be involved and responsibilities will be amended as the Standards
change.
2
Definitions and Abbreviations
AR
Absolute Rule
Audit
Systematic, independent or documented process for obtaining audit
evidence and evaluating it objectively to determine the extent to
which the audit criteria are fulfilled.
Conformity
Fulfilment of a requirement
Corrective Action
Action to eliminate the cause of a nonconformity and to prevent
recurrence.
Continual Improvement
Recurring activity to enhance performance.
Environmental compliance obligations
Legal requirements and other requirements (admitted terms). Legal
requirements that an organisation has to comply with and other
requirements that an organisation has to or chooses to comply with.
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
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Owner: Kelvin Morgan
Environmental compliance obligations are related to the
environmental management system and can arise from mandatory
requirements, such as applicable laws and regulations, or voluntary
commitments, such as organisational and industry standards,
contractual relationships, codes of practice and agreements with
community groups and / or non-governmental organisations.
Environmental performance
Performance related to the management of environmental aspects.
HSE Plan
This is a documented plan which addresses perceived health, safety
& environmental hazards and includes controls to mitigate and/or
manage the identified hazards.
Incident
An incident is an unplanned event, which could result in harm or
loss/damage to property/people or the environment.
Indicator
Measurable representation of the condition of status of operations,
management or conditions.
IR
Improvement Request
Management System
Any online HSE management system currently in use
Local Market
This is any Vodacom Operating Company; either local or
international.
LTIFR
Lost Time Injury Frequency Rate
Nonconformity
Non-fulfilment of a requirement
Review and Deep Dive
Independent assessment at various levels of maturity of how HSE
risks are being managed. The scope will be based upon elements of
the policy review framework HSW01 and other HSE standards
Subsidiaries and partner markets
Vodacom Subsidiaries and partner markets as defined in the
Governance standard- VGR-MAN-STD 0001.
YTD
Year to Date
3
3.1
Standard
Identify HSE characteristics to be monitored and measured
Vodacom Group HSE will identify the HSE characteristic to be monitored and measured in all local markets,
subsidiaries and partner markets based on:
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The significant hazards, aspects and impacts associated with Vodacom’s business activities in the
local markets
Historic corrective actions instigated through incident investigations
HSE management system performance requirement
Specific legal requirements in the various local markets
Environmental compliance obligations
Vodacom’s and Vodafone’s key H&S Performance measures and H&S annual plans
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
C2 - Vodacom Restricted
Owner: Kelvin Morgan
The monitoring and measurement requirements that were identified will be communicated in the Vodacom
standards, policies, procedures, HSE manual and performance plans and local reporting requirements to all the
local markets.
The HSE specialist responsible for HSE in a specific local market or section thereof will identify specific HSE
measures to be monitored in that specific section of specific local market based upon:



The significant HSE hazards, aspects and impacts associated with the business activities in the
specific section or local market;
Historic corrective actions instigated through incident investigations in that section or local market
Specific legal requirements for activities in that section or local market; and
HSE Performance plan for that specific section or local market.
The monitoring and measurement requirements that were identified in these areas will be communicated in the
local H&S and Environmental performance plans, procedures and reporting requirements to the appropriate
managers involved. The outcome of these specific measures will be communicated to the Group HSE specialist
responsible for governance for monitoring purposes.
3.2
Collect and analyse monitoring and measurement data
The HSE specialist responsible for specific area will collect the monitoring data and it will be analysed and
presented to the responsible person. The HSE representative responsible for the reporting will check, analyse and
validate the monitoring data received.
3.3
Take Corrective and Preventive actions
After the analysis of the data, corrective actions or Preventive action can be established to continually improve the
HSE status. The corrective / preventative actions shall be logged in an HSE online management system used by
Vodacom;
Audit findings from the internal/ 3rd party audit shall be logged in HSE online management system as and when
findings are received.
3.4
Leading and Lagging Monitoring Data indicators and Measurements
Each local market HSE Specialist will collect the Key Performance Indicators monitoring data as indicated in
section 4.1 as well as the following leading and lagging indicators specified by Vodafone Group HS&W. These
leading and logging indicators form part of Vodafone’s quarterly KPI monitoring (which may differ from time to
time based upon risks) data and will be uploaded to the HSE online Management System.
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Number of HSE inductions completed (new starter)
Number of Senior Management Tours completed
Number of Line management trained
Number of HSE training days staff and contractors
Classification of H&S incidents – Major /Hipo/Minor/Near-Miss /Environmental
Number of occupational health illness/diseases
Number of lost time work-related incidents
Number of statutory interventions/fines/notices
Number of days lost through sickness absence (All sick leave)
Each local market HSE Specialist shall collect the monthly HSE&W monitoring data and report to Group HSE on
the following but not limited to;
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
C2 - Vodacom Restricted
Owner: Kelvin Morgan

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Performance score cards
Supplier Driver Score Cards
Training Matrix
High Risk Supplier Review dashboards
Monthly Regional HSE&W Report
Monthly HSE&W update/Safety moment to the Managing Executive
The following Incident monitoring data is measured monthly, quarterly and year to date:



 Number of fatalities
 Number of lost time incidents (LTI)
 Number of HiPO incidents
Number of minor incidents
Number of near miss incidents
Number of Environmental incidents
The following fatality incident statistics are measured:



Number of fatalities per market
Causal Incident Type
Relationship to Vodacom
Ensure that all Incidents are reported and recorded as per the VGR-MAN-STD-0009 – Incident Reporting and
Investigation Standard.
3.5
HSE Reporting and Management System Monitoring and Requirements
Each Local market will collect the following monitoring and measurement data to measure the HSW&E
performance against the HSW and Environmental objectives as set out in the annual plans. HSW&E Performance
reporting should be included in the various strategic and operational reporting forums indicated below as well as
local, partner Market and subsidiary reporting forums. Reporting should focus on successes, risks and challenges
being experienced and summarised at operational and strategic reports respectively with a balanced view of all
markets.
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
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Owner: Kelvin Morgan
Strategic Reporting
Report
Scope
Responsibility
Frequency
Sustainability
HSE&W Performance
updates based on the
selected Sustainability
Pillars
Corporate Governance
Annually
Board Reports
Update of HSE&W
performance, Incidents
and Initiatives.
Company Secretary
Quarterly
Company Secretary
Quarterly
Chief Risk Officer
Quarterly
When required a full
presentation on status of
HSE performance and
status reports as
reported by the social &
Ethics committee.
Social & Ethics Committee
Update of HSE&W
performance, risks and
challenges as prescribed
by the Company mandate
including the impact of
the Group’s activities and
of its product or services.
Provide HSE&W deep
dive on status for the
Group when requested by
the committee.
Risk Management Committee
Provide an update on the
Principle, enterprise and
strategic Risks
 HSE&W Quarterly
Status
 Results of Audits
and Deep dives
 Policy
Compliance
This committee further
escalates any risks to
ARM committee.
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
C2 - Vodacom Restricted
Owner: Kelvin Morgan
Group EXCO
Safety Moment: Brief
update on Safety
incidents, Sharing and
learning in cases of
Fatalities, challenges
and sharing and learning
of best practices.
CEO Office
Monthly
CHRO
Monthly
HR Exco report within
which HSW&E is included
regarding the status, risk
challenges and
achievements. *
HRLT Meeting
Safety Moment; and
Update of HSE Status
performance, risks,
challenges, incident and
Initiatives.
Quarterly presentation on
status of HSE
performance based on
country plans.
Environmental
Review
Management
Environmental
Performance updates
which includes the
following;
ISO Certification status
Legal Obligation updates
Internal / External audit
finding
Incidents and nonconformances
Quarterly
EXCO
Annually
Operational Reporting
OPCO HSW&E Reports
Regional Monthly Reports
HSE report and or
scorecard aligned to
Group Requirements
which includes
Performance updates,
Challenges and Focus
areas including statutory
and non-compliances. *
OPCO HSE Leads to position at
local level.
Updates on Performance
Score cards related to the
HSE performance ,
compliances, training,
events, campaigns ,
challenges and focus
areas facing the business
unit*
Regional HSE Specialists
Monthly/Quarterly
VSA: HSE Specialists to share
with relevant ME
Monthly
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
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Owner: Kelvin Morgan
Operational Deep Dive
Full synopsis of HSE
based on quarterly
performance. Face to
face meeting with
HRD/ME and HSE
Specialist/Leads
presents their reports.
From this meeting any
escalations, initiatives
and direction are
supplied and filtered into
next focus areas.*
HRD/Regional ME’s
Annually / As
scheduled
HSE&W Plan Reviews
Quarterly Progress plan
updates on set targets
and objectives and
challenges including
actions on outstanding
deliverables and risks.
HSE Managers
Quarterly
*Note: report may include Vodacom Subsidiaries and Partner markets as requested or relevant to the risk issues.
3.6
Review of Monitoring and Measurement requirements
HSE Management Systems, policies, standards and procedures shall be reviewed every 24 months or as per a
Vodafone directive, changes in legislation, emerging risks, incident corrective actions and improvement of
standards through reviews and audits on effectiveness and compliance.
3.6.1
Auditing, review and Monitoring of the HSW&E systems
The effectiveness and compliance of the HSW&E system will be monitored, reviewed and audited, but not limited to, the
following internal and external levels:
Review
Purpose and scope
Conducted By
Frequency
HSE Group: Policy
Compliance Reviews and
functional reviews
Review and assess how
effectively HSW&E risk is
being managed. The scope
will be based upon
assessing compliance
across elements of HSW01,
current high and emerging
risks, Vodafone and
Vodacom Group policies
and standards.
HSE Group:
Quarterly based upon
annual review schedule.
Intermittent to the reviews
above, functional reviews
will be conducted on a
periodic basis across all
OPCO’s and within Regions
to monitor and assist on
HSW&E implementation.
Results from reviews will be
shared with the Senior
management of the area
being audited and
incorporated into the Group
Exco and Risk Management
Reports.
HSW&E Specialist and
subject matter experts.
An annual monitoring plan
and schedule will be
compiled and approved by
the HSE Group Lead.
Notifications will be sent
out in advance.
Audit schedules may be
amended as determined by
the HSW&E lead based
upon high risk emanating
from reports, incidents and
analysis.
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
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Owner: Kelvin Morgan
CHRO Deep Dive
Supplier reviews
High Risk Suppliers,
Subsidiaries and Partner
Markets will be included.
Functional review actions
will be reported and tracked
on the Group risk action
tracker and filtered into
relevant reports.
Full synopsis of HSE on
performance, risks,
challenges and actions to
address risk issues. Face to
face presentation and
report with CHRO and any
market HRD’s wherein each
market presents their
reports.
CHRO
Review high risk Supplier
activities, projects and
performance
Group HSE
Resultant actions from
deep dive and any
escalations, initiatives and
directives are tracked by
the HSE group team and
filtered into quarterly focus
areas.
Bi-annually / As scheduled
by the CHRO
Quarterly
Each OPCO and Regions
(VSA) must submit their
Supplier review report and
their activity report based
upon group template for
review and analysis.
Results will be shared with
OPCO HRD’s, ME’s and
applicable Senior
leadership.
Risk Management & ISO
Audits
Audits to assess the
continued effectiveness of
Vodacom Management
Systems, including those of
Business Partners,
Contractors and Suppliers
Risk management: ISO
Audit team as per VGRMAN-PRC-0069
Monthly based upon annual
audit plan
HSE meets annually with
audit team to determine
audit schedule, scope and
requirements. Audis are
conducted based upon the
agreed audit schedule.
Results and corrective
actions discussed at
closing meetings and are
shared with affected and
interested parties including
the risk Management
Committee.
External statutory Audits
Independent statutory
compliance, policy and
standards audit.
Conducted by approved
external audit Company.
Every 2 years
Results are shared with
applicable stakeholders,
interested and affected
parties
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
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Owner: Kelvin Morgan
External ISO certification
Audits
Operational monitoring and
field inspections
Independent ISO
Certification in accordance
with the relevant
international certification
standard.
Conducted by external
approved certification body.
Monitoring through field
inspections of HSW&E
operations, projects and
Suppliers on relevant
compliance and
performance requirements.
HSW&E OPCO, market
leads and Regional
Specialist (VSA).
Monitoring of relevant
performance dashboards
and reportable
requirements from business
and Suppliers. (e.g Driving
dashboards, training matrix
compliance etc)
4
Annually
Results are shared with
applicable stakeholders,
interested and affected
parties
Findings must be
categorised and analysed
in terms of Actions,
Behaviours, Compliance
and knowledge. Reports
must be maintained
monthly on the relevant
Group shared drive (GDrive)
Monthly.
Based upon approved
dashboard requirements
and field inspection
schedule, approved by HSE
Group Manager/Principle
specialist.
Results must be shared
with relevant stakeholders
being inspected, HRD,
Regional ME or Senior
leadership. Nonconformances must be
tracked to closure by the
relevant specialist. Positive
safety behaviours must be
included and relevant risk
matrixes must be updated
quarterly on any new or
emerging risks.
Document History
The applicable changes to the document
Change requested
by:
K. Morgan
SUMMARY OF CHANGES
Paragraph
Description
Date
Entire document
CMS System replaced with MANAGEMENT SYSTEM
4.6
All content after first sentence removed – irrelevant
2015/08/06
Entire document
Updated: The layout and format of the Standard was
updated to ensure that it is aligned with the new look
and feel of Vodacom.
The Standard was aligned to the new ISO 14001:2015
Standard requirements
2018/01/30
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
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Owner: Kelvin Morgan
Purpose
Definitions
3.1
3.4
3.5
3.6.1
3.5 / 3.6
Purpose was aligned to the new requirements of the
ISO 14001:2015 Standard.
Inclusion of environmental definitions to ensure that
the Standard is aligned to the ISO14001:2015
requirements
Inclusion of Environmental compliance obligations to
ensure that the Standard is aligned to the
ISO14001:2015 requirements.
Inclusion of environmental Leading and Lagging
Monitoring data indications and measurements to
ensure that the Standard is aligned to the
ISO14001:2015 requirements
Inclusion of environmental HSE Reporting and
Management System Monitoring and Requirements to
ensure that the Standard is aligned to the
ISO14001:2015 requirements
Updating the control of documented information to
ensure that the Standard is aligned to the
ISO14001:2015 requirements
Updated Section 3.5 & Include new section 3.6 Review
2018/01/30
of Monitoring and Measurement requirements
14/01/2019
Previous document authorisation date:
2018/01/30
2018/01/30
2018/01/30
2018/01/30
2018/01/30
Previous author/compiler:
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Document Number: VGR-MAN-STD-0002
Title: Performance Monitoring and Measurement Standard
C2 General
Version: 4
C2 - Vodacom Restricted
Owner: Kelvin Morgan