2022
coaching
and training
services
catalog
Catalog of
coaching
and training
services
2
Coaching and Training Services
Introduction
athenahealth’s partnership support
offerings can help your organization
maximize the value it receives from
athena’s suite of network-enabled
technology services.
The focus of this catalog is to introduce you to
athenahealth’s Coaching and Training services. Many
of the athenahealth’s Coaching and Training services
come standard as part of your service fees, and we are
committed to providing your organization with a variety
of high-quality training services created and delivered
by athenaNet subject matter experts. Trainings span
from self-paced learning, providing an introductory
understanding of athenahealth’s services, to resources to
help build and maintain end user proficiency, to virtual
live sessions covering in-depth functionality, workflows,
and best practices. There are several training modalities
and knowledge topics to suit your needs and preferences
as you look to expand knowledge and improve skills
while using athenahealth’s services.
Contents
04 Intro: How to Use
This Catalog
06 Foundational Training
18 Gaining Efficiencies
22 Optimizing Worflows
27 Supplemental Training
Please note that some of our offerings have required
or recommended pre-requisites before engaging. You
can find the full list of these on our Success Community
Training Page.
Coaching and Training Services
3
how to
use this
catalog
Coaching and training
delivery formats
There are four different provided training formats or
modalities, and six different offerings to suit your learning
needs and preferences. These include:
eLearning:
Clinical Coaching:
The athenahealth Learning Portal is
available to all customers and gives
you access to online training courses for
self-paced learning.
Geared towards providers, clinical admin staff,
care managers, and quality managers, these
sessions are personalized, one-on-one, virtual
athenaClinicals coaching sessions.
How you’ll attend: Sign up from the
athenahealth learning portal to watch
the module.
How you’ll attend: Create a case on
the Success Community or contact your
onboarding lead/customer success
manager to discuss opportunities.
Virtual training:
Our virtual instructor led classes will
teach you how to master athenaNet
workflowsthrough live interactive training
or on-demand recordings.
How you’ll attend: Sign up from the
athenahealth learning portal to attend
the live event.
On-site training:
Our on-site training classes are created for
end users’ organizations that are going live on
athenaNet and for organizations looking for
customized role based onsite training.
How you’ll attend: Contact your onboarding
lead/customer success manager to discuss
opportunities.
Revenue Cycle Coaching:
Geared towards practice leaders, decision
makers and managers, these sessions are
personalized, one-on-one, virtual rev cycle
coaching sessions.
How you’ll attend: Create a case on the
Success Community or contact your customer
success manager to discuss opportunities.
Patient Engagement
Coaching:
Geared towards practice leaders, decision
makers and managers, these sessions
are personalized, one-on-one, virtual
athenaCommunicator coaching sessions.
How you’ll attend: Create a case on the
Success Community or contact your customer
success manager to discuss opportunities.
The icons associated with each format listed above are used in combination with the descriptions
of training resources and courses throughout the catalog.
4 Coaching and training services / Intro: How to Use This Catalog
Training journey overview
Training resources and courses are organized
by your training journey life cycle:
• Foundational Training
Admin/Clerical staff: Receptionists, medical
records staff, other staff who perform
administrative or clerical tasks; Check-in/out,
scheduling, and general office tasks
Provider: Licensed providers; Ordering,
exam documentation, procedures, and review
of patient cases, labs, and imaging results
• Gaining Efficiencies
• Optimizing Workflows
Role-based designations
Clinical staff: Clinical staff members, medical
assistants, nurses; Support providers in patient
care and perform tasks like intake, queuing up
orders, and creating patient cases
In addition, the following descriptions of
roles based on responsibilities are designated
for each training resource and course by
intended audience:
Management: Practice/office managers,
practice administrators, providers who are
responsible for configuring athenaNet; Finances,
policies, and supervising office/billing staff
• Supplemental Training
Billing staff: Billers/coders staff members;
Coding/charge entry, claim submission and
follow-up; billing and collections, and do not
access charts
Intro: How to Use This Catalog / Coaching and training services 5
Foundational Training
Foundational
Training
CLBX 110: Inbox Overview: Document
Classifications, Labels and Routing
In this course, you learn how to find documents based on athena’s
document classification structure. On completing the course you
will understand how to label documents quickly and accurately,
review and plan document routing, and reassign documents.
Duration: 25 minutes
Intended audience: Clinical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
eLearning
CLAD 170: Manage Electronic Prescriptions
for Controlled Substances (EPCS) — Part 1
Only authorized providers can use EPCS (Electronic Prescriptions
for Controlled Substances). In this course, get an overview of how
your practice can authorize DEA-registered providers to prescribe
controlled substances electronicallyusing the athenahealth
credential service provider (athenaCSP). Also learn what is
required to maintain that authorization.
Duration: 20 minutes
CLBX 140: Incoming Clinical Documents:
Prescriptions, Authorizations and other
clinical documents
In this course you will learn how to review and work incoming
clinical documents. On completing the course you will be
able to manage patient prescriptions; and review and complete
physician authorization.
Duration: 25 minutes
Intended audience: Clinical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Intended audience: Management and Provider
How you’ll attend: Sign up from the athenahealth learning portal
CLBX 160: Find Documents
to watch the module.
CLAD 180: Manage Electronic Prescriptions
for Controlled Substances (EPCS) — Part 2
Only authorized providers can use EPCS (Electronic Prescriptions
for Controlled Substances). In this course, get an overview of how
your practice can authorize DEA-registered providers to prescribe
controlled substances electronically using the athenahealth
credential service provider (athenaCSP). Also learn what is
required to maintain that authorization.
In this course you will learn how you can quickly locate documents
in athenaClinicals. This course will illustrate how to search for a
document, browse documents in the patient chart and locate a
specific fax or scan.
Duration: 15 minutes
Intended audience: Clinical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
CLBX 170: Document Services and
Duration: 20 minutes
Adding Documents
Intended audience: Management and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
In this course you will learn how to add documents to the Patient
Chart. You will also get a high level overview of athenahealth’s
document services.
Duration: 10 minutes
Intended audience: Clinical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
6 Coaching and training services / Foundational Training
eLearning
Virtual training
On-site training
Clinical coaching
CLBX 180: Processing Documents in
Patient Engagement coaching
CLMS 130: Claim Adjustments
HOLD and Unknown Status
In this course, you will learn how to process documents in HOLD
and UNPROCESSED status.On completing the course, you will
understand why documents are placed in HOLD and UNKNOWN
status. You will also learn how to move documents in HOLD status
through the workflow and how to use the Process Document page.
Duration: 13 minutes
Intended audience: Clinical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Although athenahealth takes care of most of your claim posting for
you as remittance is received, occasionally you may need to take
manual action on a claim. In this course you will learn how to post
an adjustment using a kick code and post a manual adjustment on
a claim.
Duration: 10 minutes
Intended audience: Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
CLMS 140: Claim Management
CLMS 110: Charge Entry
If you’re someone who deals with creating claims during checkout,
this course provides a thorough introduction to the workflow
from end to end, with expanded explanations on the most critical
fields. With three practice simulations included, you’ll quickly
get comfortable with how to enter and edit charges for efficient
claim submission. Onsite traininger this course you will be able to:
Recognize how the Charge Entry workflow connects to the 5-Stage
Patient Encounter. Recall the different access points the Charge
Entry page. Perform simple charge entry. Use charge entry coding
tools. Collect time of service payments.
Duration: 30 minutes
Intended audience: Admin/clerical staff and Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
CLMS 120: Common Claim
Troubleshooting
athenahealth helps you prevent and resolve many claim issues
that arise from payers through our rules engine. In this course you
will learn how to address some of the more common claim issues
of adding attachments to claims, resolving claim attachment
errors, adding a secondary payer Onsite traininger claim was
billed, and appealing a denied claim.
Duration: 14 minutes
Intended audience: Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Revenue Cycle coaching
Claims may require corrections in otder to continue on in the claim
cycle due to a variety of issues. In this course you will learn how
to correct coding denials and missing authorizations, transfer a
balance and update patient insurance. You will also gain an understanding of the Claim Inbox.
Duration: 21 minutes
Intended audience: Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
CMGT 100: Managing Credentialing &
Enrollment Info
This course will teach you how to manage credentialing
information and enrollment related issues . If credentialing
information is incorrect or missing, and/or if enrollment issues
arise, receiving payment for services rendered from payers
will be difficult. Reviewing how to resolve these problems will help
ensure that there is no complications with receiving payments from
payers.
Duration: 30 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
CMGT 110: Billing Numbers and Provider
Adds
This course will teach you how to manage workflows surrounding provider and department billing. You will learn how to set up
your practice so that it can bill using a provider or a department
billing group’s credentials. This course will also cover adding new
providers to the practice along with reviewing how providers can
can bill individually.
Duration: 35 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Foundational Training / Coaching and training services 7
Foundational Training
CMGT 120: Fee and Allowable Schedules
FMGT 120: Reconciling Deposit Batches
This course will teach you how to create, maintain, and upload Fee
and Allowable schedules into athenaNet. It is important to maintain
consistency in the way patients are billed and in
monitoring if payers are paying for procedures at the contracted
or allowed amount. Creating and managing fee and allowable
schedules are key components to a successful billing administration.
This course will teach you how to reconcile your deposit batches
on a daily and weekly basis. For this course we will focus on
reconciling deposits to assist with tracking time-of-service (TOS)
transactions. These steps will lead to an accurate and timely
month end reconciliation.
Duration: 30 minutes
Intended audience: Billing staff
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
Duration: 30 minutes
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
to watch the module.
INTR 110: The Success Community:
Intro, Connections & Case Management
FDSK 100: Front Office Tasks
This course illustrates how to manage daily tasks related to
scheduling and reserving appointments. You will also learn
how to manage no shows, cancellations and ticklers.
Duration: 35 minutes
Intended audience: Admin/clerical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
The Success Community is one of our strongest resources that you
can access for learning, connection, and product information at
any time. This course will introduce the site’s main navigation, how
you can engage with your athenahealth community, and how to
create and manage cases.
Duration: 20 minutes
Intended audience: Admin/clerical staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
FMGT 100: Establish Financial Structure
for Reporting
This course will teach you how to create a financial structure that
will help with maintaining accurate financials for reporting and
tracking. It is important to establish the foundation for reporting
as it will make financial analysis and the month end reconciliation
process smoother.
Duration: 30 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
to watch the module.
PRVT 100: Registering a Patient​
In this course you will learn how to register a new patient with
your practice. At the end of this course, you will be able to check
for duplicate patients, register new patients, upload copies of
patients’ cards, and assist with registering patients to the Patient
Portal.
Duration: 22 minutes
Intended audience: Admin/Clerical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
FMGT 110: Create Deposit Batches for Time
of Service Collections
PRVT 110: Scheduling a Visit
This course will teach you how to create deposit batches so
that you can be ready when it is time to reconcile your daily
and weekly financial deposits. For this course we will focus
on creating payment and deposit batches associated with
time-of-service (TOS) transactions.
Keeping your schedule filled and your providers utilized is the
first step to maintaining a productive practice. In this course, you’ll
review the basics of scheduling and rescheduling appointments.
Duration: 30 minutes
How you’ll attend: Sign up from the athenahealth learning portal
Intended audience: Billing staff and Management
Duration: 32 minutes
Intended audience: Admin/Clerical staff
to watch the module.
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
8 Coaching and training services / Foundational Training
eLearning
Virtual training
On-site training
Clinical coaching
PRVT 120: Pre-Visit
Welcome to the Pre-Visit course. In this course you will learn how
to complete patient Pre-visit activities. Appointment preparation
is an important daily activity, as it ensures that you streamline
patients’ check-in and increase collections by reducing denials and
no-shows.
By the end of this course, you will be able to:
•C
onfirm and update eligibility for patients by working the
Eligibility Worklist
Revenue Cycle coaching
Patient Engagement coaching
PTOU 110: Appointment Outreach
Overview
In this course you will learn about ReminderCall, an
athenaCommunicator service, that reminds patients of their
upcoming appointments, allows them to confirm or reschedule,
and provides appointment-related information. You will also
learn how to edit ReminderCall message preferences and check
patient responses to ReminderCall messaging for upcoming
appointments.
Duration: 12 minutes
• A ssociate referrals and authorizations to their appointments
Intended audience: Admin/Clerical staff
•R
eview appointment confirmation calls and self-scheduled
appointments
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
• View and print patient schedules
This course takes approximately 35 minutes.
PTVT 100: Check-In
Duration: 35 minutes
Intended audience: Admin/Clerical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTEG 100: Patient Portal Overview
Signing patients up for the Patient Portal is a key way to improve
outcomes for your patients, increase payments, and save time.
This course provides a tour of the Patient Portal features so that
you can accurately explain portal benefits to patients and provide
support, if necessary. In addition, it describes how to register
a patient for the portal and provide access to a family member
or third party. Whether you are front desk staff, clinical staff,
billing staff, or a provider, you can play a role in increasing portal
adoption at your practice. For managers, there is an additional
lesson on enabling portal features.
In this course, you will learn how to check a patient in for their
appointment. Check-in is the first stage of the five stage patient
visit. It provides your practice with visibility into patient status
and the location of the patient throughout the appointment
workflow. Check-in also provides important capabilities such as
efficient communication among front desk staff, clinical staff, and
providers. In this course you will learn how to: Verify appointment
information. Check-in patients and collect payments. Capture and
track patient contact information. Add insurance cards to patient
records. Add insurance policies at check-in.
Duration: 32 minutes
Intended audience: Admin/Clerical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTVT 140: Exam: Review the Patient’s
Chart
Duration: 35 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
In this course you will learn how to review the next patient to be
seen, the Reason for Visit, and the patient’s health history.
Duration: 30 minutes
Intended audience: Provider
PTOU 100: Introduction to Patient
Outreach
How you’ll attend: Sign up from the athenahealth learning portal
In this course, you will be introduced to athenaCommunicator
patient outreach services. Take this course if you need to be aware
of the different types of messaging patients receive. Understanding
the services at a high level will assist you in navigating the more
detailed courses on these services. This course also shows you
how to manage patient messaging preferences for these outreach
services, which will assist you if you interface with patients or train
staff who does.
Duration: 16 minutes
to watch the module.
PTVT 150: Longitudinal View of Care
In this course you will learn how to use ambulatory care plans. This
includes adding care management events and reasons, adding
goals and tasks, and generating an audit history of the care plan.
Duration: 20 minutes
Intended audience: Provider
Intended audience: Admin/Clerical staff
How you’ll attend: Sign up from the athenahealth learning portal
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
to watch the module.
Foundational Training / Coaching and training services 9
Foundational Training
PTVT 160: Exam: Physical Exam
In this course you will learn how to document the patient’s physical
exam, a procedure, and use the jotter tool.
Duration: 25 minutes
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTVT 180: Exam: Encounter Sign-off
In this course you will learn how to use the sign off page in
athenaNet to add charges, create letters, and close the patient’s
encounter. You will also learn how to amend an encounter.
Duration: 10 minutes
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTVT 170: Exam: Provider Assessment
and Plan
In this course you will learn how to document the provider’s
assessment and plan section of the patient’s exam. This includes
Diagnoses and Orders, Assessment Notes, Patient Materials,
and Follow-Up.
Duration: 25 minutes
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTVT 190: Checkout
Are you still getting familiar with administrative tasks and
supporting the encounter? This foundational course will
introduce you to all of the features available to you during
Checkout. Onsite traininger going through scenario-based
demonstrations, you then have the opportunity to practice
the most critical tasks in this workflow with guided simulations.
Take this course to reinforce your foundational training for
the Checkout stage, a stage that serves as the closing to the
5-Stage Patient Visit and the pre-service to claim creation.
Duration: 18 minutes
Intended audience: Admin/Clerical staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
QMGT 110: Quality Management Report
This course will teach you how to utilize the Quality Management
Report (QMR) tool within athenaNet. Running quality reports,
allows you to identify opportunities for improvement and export
the supporting data. In this course, you will find information
about the Quality Management report and resources to assist in
your quality performance monitoring.
Duration: 15 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
QMGT 120: Electronic Clinical Quality
Measures Report
This course will teach you how to utilize the eCQM Data Quality
Management (QM) reporting tool within athenaNet. You’ll learn
how to run, export, and import eCQM Data reports.
Duration: 20 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
10 Coaching and training services / Foundational Training
eLearning
Virtual training
On-site training
Clinical coaching
QMGT 130: Merit-based Incentive
Payment System
Revenue Cycle coaching
Patient Engagement coaching
RFND 110: Manage Insurance Refunds
There may be instances where a payer has incorrectly paid your
practice for a claim and you need to manually issue a refund. In
this course you will learn how to take action on overpaid claims by
posting and processing insurance refunds.
This course will teach you how to utilize the Merit-based
Incentive Payment System (MIPS) Quality Management (QM)
reporting tool within athenaNet. You’ll find information about
the MIPS tool and resources to assist in your performance
monitoring and submissions.
Duration: 25 minutes
Intended audience: Billing staff
Duration: 15 minutes
How you’ll attend: Sign up from the athenahealth learning portal
Intended audience: Management
to watch the module.
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
RPTS 100: Financial Summary Review
Dashboards
QMGT 140: Pay-For-Performance
Dashboard
This course will teach you how to utilize the Pay-ForPerformance (P4P) Dashboard Quality Management (QM) tool
within athenaNet. The P4P Dashboard is a tool in athenaClinicals
that pulls quality program enrollment and performance
information across your providers into a single place. This shows
which programs providers are enrolled in and how they are
doing, by program.
Duration: 10 minutes
This course will teach you how to reconcile your financials using
financial dashboards on the Financial Summary Review tab of the
Financial Controls Center (FCC). For this course we will focus on the
financial reconciliation process at month end and the associated
links that provide additional workflows for financial reconciliation.
These steps will lead to an accurate and timely month end close.
Duration: 30 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
SFPY 100: Manage Self-Pay Accounts
for Administrators
In order for front desk staff to effectively collect and manage
patient balances, it is important that there are self-pay account
options available for them to use. This course provides an overview
of the creation and management of self-pay account tools for
practice administrator such as payment and pre-payment plan
types, sliding fee discounts and programs and self-pay account
monitoring for outreach.
QMGT 150: Quality Management
Submissions
This course will teach you what functions and tasks need to
be completed when submitting quality measures to enrolled
programs. This course provides detailed tables that outline
the level of support we provide to your practice for each
quality program. So, not only will you learn the functions and
tasks associated with each quality program, but also who is
responsible for each; you or us!
Duration: 25 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
Duration: 18 minutes
to watch the module.
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
RFND 100: Manage Patient Refunds
In this course you will learn about setting up policies to identify
and refund eligible patient balances. Learning about the Patient
Refund Worklist will be beneficial if your practice prefers to
have an additional approval step in the refund process.
Duration: 30 minutes
Intended audience: Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Foundational Training / Coaching and training services 11
Foundational Training
SFPY 110 Manage Self-Pay Accounts for
Front Desk Team Members
FMGT 130: Intro to Financial Summary Review
In order to collect money from patients effectively, it is important to
understand the self-pay options available. This course provides an
overview of the application and management of Self-pay account
tools for front desk team members including how to apply payment
and pre-payment plans, sliding fee plans and how to run self-pay
monitoring worklists for patient outreach.
This course will introduce you to the Financial Summary Review
page within the Financial Controls Center (FCC). In this course,
we will focus on becoming familiar with the Financial Summary
Review page, along with the associated links within the page.
Building a strong understanding of the Financial Summary Review
page will help with the financial reconciliation process
at month end.
Duration: 30 minutes
Duration: 30 minutes
Intended audience: Admin/Clerical staff
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
SFPY 120: Manage Collections and Bad Debt
When a patient has an outstanding balance, failure to pay
this balance may result in the patient’s account being sent to
collections or written off to bad debt. In this course, you will learn
all about athenaNet’s tools for managing collections and bad debt
and how to effectively setup policies to manage patient balances.
Duration: 30 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
SFPY 90: Introduction to Self-Pay
In this course, you will learn what self-pay means in athenaNet and
how you can use athenaNet to help manage self-pay accounts.
Duration: 5 minutes
to watch the module.
Virtual classroom
Billing: Go-Live Readiness Workshop
This course offering enables you to gain hands-on experience
with claim creation and claim correction workflows. You will
demonstrate your gained knowledge from previous virtual
trainings by working claim examples alongside an instructor. By
the end of the course, you will have the confidence you need to
create claims and resolve claim holds at go live.
Duration: 90 minutes
Intended audience: Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Intended audience: Admin/Clerical staff
Claims: Adjustments and Transfers
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
USAD 101: User Administration
Practice managers enable staff to sign into athenaNet and perform
their job tasks. If you are responsible for creating and managing
user accounts, take this course to learn how to create new users,
assign roles to users, block or unblock users, reset passwords, and
run audit reports.
Duration: 35 minutes
If you feel bogged down by the complexity of claims, this class will
ensure you have the knowledge necessary to confidently navigate
adjustments and transfers. This includes developing the skills to
adjust or transfer with a kickcode as well as perform a manual
adjustment or manual transfer. Demonstration in this course covers
editing a charge and working a collections adjustment.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
12
Coaching and training services / Foundational Training
eLearning
Virtual training
On-site training
Clinical coaching
Introduction to Quality Measures
and Workflows
Revenue Cycle coaching
Patient Engagement coaching
Non-Clinician Inbox: Billing
Your organzation reaps huge benefits - both in superior patient
care and financial incentives - from satisfying quality measures.
In this course, we’ll introduce you to the Quality tab in the patient
chart. We’ll demonstrate a variety of measure satisfaction
workflows, including patient risk scores and measure identification
and management. You’ll leave knowing how to maximize your
organization’s ability to maneuver quality workflows.
Organized inboxes lead to fewer errors and greater efficiency,
especially when it comes to tasks as nuanced as billing. In
this course, we’ll point you to the functionality and workflows
necessary to skillfully maneuver billing-related inbox tasks such
as missing slips and claim holds. You’ll learn how to configure the
work-based home page, review claims holding for resolution and
how to navigate the workflow dashboard.
Duration: 1 hour
Duration: 1 hour
Intended audience: Billing staff
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
to attend the live event.
Non-Clinician Inbox: Front Desk Tasks
Manage Your Schedule Templates
This class shares the importance of managing schedules such as
creating appointment types, cancellation reasons, and scheduling
related templates. Included in the demonstration is how to build
and apply templates as well as how to incorporate strategies for
building schedules to your day to day operations. Additional topics
covered include modifying a schedule template and understanding
freeze and delete slot functionality.
Duration: 1 hour
Duration: 1 hour
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Intended audience: Admin/clerical staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Master Document Management
From clutter to outdated documents, the maintenance of a Clinical
Inbox is essential for efficiency. This class focuses on an overview
of document management, including both inbound and outbound,
document labeling. Demonstration also include annotation and
annotation tools. Documents covered in the scenarios are orders,
prescriptions, authorizations, lab/imaging results and other
clinical documents.
Duration: 1 hour
Patient Chart Overview in athenaClinicals
If your responsibility at the practice includes working within a
patient chart, this course will assist in reviewing a patients clinical
information prior to them arriving at your office. During this
classroom, instructors will provide a comprehensive overview by
demonstrating functionality such as alerts in the patient banner,
free text for exam talking points in the patient briefing, as well as
details for remaining patient account tabs.
Duration: 1 hour
Intended audience: Clinical staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
We want to share with you the tools and resources on athenaNet
to keep your workflows organized and efficient, so this course
covers tips and tricks for the non-clinician inbox. You’ll learn how
to configure the view to display tasks and schedules based on
your needs. Through real life examples you will understand how
and why tasks are assigned to specific work buckets within the
inbox such as no shows, eligibility issues and appointments to
schedule. We’ll also orient you to assessing patient information for
resolution.
Intended audience: Clinical staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Foundational Training / Coaching and training services 13
Foundational Training
Patient Payment Strategies
You can take control of patient payment strategies, and we can
how you how to handle them proactively like using the Estimated
Out of Pocket Calculator and reactively by using payment plans
and various system policies. In this class we will walk trough selfpay management tools, review the payment options available to
patients, how to approach the set up of bad debt and collections
policies as well as cover available reporting tools to assist in
collecting patient funds.
Understand the Financial Controls Center:
Reconciliation & Reporting
Duration: 90 minutes
Reconciliation of financial data in athenaNet is crucial to a
successful month-end close process. This class focuses on the
components of financial controls center (FCC) and the FCC Deposits
Detail Report to complete daily deposit and monthly financial
reconciliations. You’ll learn how to ensure the accuracy of financial
data in athenaNet and to incorporate information from the
athenaNet financial summary into your own accounting practices
for month-end reconciliation.
Intended audience: Admin/clerical staff and Billing staff
Duration: 90 minutes
How you’ll attend: Sign up from the athenahealth learning portal
Intended audience: Management
to attend the live event.
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Reduce AR with Payersite
Access to payer web portals allows athenahealth staff to quickly
and accurately follow up on claims, identify hold issues, provide
claim status updates and locate missing remittance. During
this class, you will learn related enrollment worklist navigation,
how to work web portal related tasks as well as navigating the
remittance pages.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Workshop: Check-in and Check-out
Providing a smooth and comfortable experience for your patients
extends the exam room - streamlining your check-in and checkout workflows can help you reduce hassle and save time with
each visit. In this foundational workshop, you can click along with
an instructor through the check-in and check-out process, from
printing registration forms and locating patients on the schedule.
You will also be able to practice workflows for collecting copays
or outstanding balances during check-in and creating follow-up
appointments during check-out.
Duration: 90 minutes
Intended audience: Admin/Clerical staff
The Patient Portal Experience
Improve efficiency and patient experience by ensuring you’re
proficient in all things Patient Portal. In this course, you’ll get
both the patient and organizational perspective on the Patient
Portal - registration, task management, web scheduling setup,
online check-in setup, configuration of health history forms, and
uploading clinical paper forms. You’ll see firsthand the various
Patient Portal sections and understand the process by which
patients can check in.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Workshop: Claim Management in athenaNet
If you’re someone who deals with claims, this class can give you
insight into the claim management process from entering charges
to resolving potential problem claims. Examples covered in
the course include creating a claim outside of the appointment
workflow, a review of claim alarms, claim status inquiry and timely filing, as well as following up on outstanding patient balances.
Duration: 90 minutes
Intended audience: Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
14
Coaching and training services / Foundational Training
eLearning
Virtual training
On-site training
Clinical coaching
orkshop: Effective Task Routing
W
in athenaClinicals
Revenue Cycle coaching
Patient Engagement coaching
Workshop: Introduction to Fee &
Allowable Schedules
This class starts by covering the difference between the Clinician
and Non-Clinician views, followed by demonstrations of default
task routing, task assignment overrides as well as creating practice
and role specific routing. Take control of customizing how work
is organized within the athenaClinicals product. Also included is
discussion for troubleshooting task assignment overrides.
Duration: 90 minutes
athenaNet has resources to ensure your organization maximizes
your reimbursement while decreasing underpayments/
overpayments. In this class, we will demonstrate the importance
of procedure code modifiers in your schedules, and local allowable
categories. You’ll learn how to use the reimbursement tools
provided by athenahealth such as the Payment Mismatch Tracker
and navigating all reporting capabilities.
Duration: 90 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Workshop: Intake Workflows and Impact
This course will provide comprehensive details on the intake
framework and its purpose as well as accessing a patient to
complete an intake and reconciling patient portal data. Included
in this classroom will be effective workflow techniques and
their downstream impact, in order to optimize your experience
in athenaNet.
Duration: 90 minutes
Workshop: Manage Remittance Records
Every organization benefits from accurate, structured tracking of
money and records coming in and out. In this class, you’ll learn
how to download non-athenaNet remittance, submit remittance
that you may have received at your organization, and resolve
remittance records on the Remittance Required and Confirm
Deposit tabs
Duration: 90 minutes
Intended audience: Clinical staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Intended audience: Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Workshop: Introduction to
athenaCollector Reporting
Workshop: Navigate the Claim Inbox
Take full advantage of athenaNet’s powerful reporting tools by
taking this class, which will give you valuable information needed
to successfully track and manage financial outcomes. We’ll review
how and when to use athenaCollector-based reports such as the
Accounts Receivable Aging Wizard, the Activity Wizard, the Zero
Pay Worklist, Fully Worked Receivables, and both Report Library
and Report Builder tools.
Duration: 90 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Understanding the tools available to organize your claims
efficiently is key to your practice’s success in athenaNet. This cllass
will review how to build Custom Claim Worklists and utilize the
features in the Claim Inbox. Learn how to build and implement
custom worklists that fit the specific needs of your practice, and
leverage performance data to effectively manage your claims. This
course does not cover how to resolve claims holds. Instead, this
class teaches you how to utilize the claim inbox to better organize
claims and view user performance.
Duration: 90 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Foundational Training / Coaching and training services 15
Foundational Training
Workshop: Navigate the Clinical Inbox
eLearning & Virtual Training: Training Day
This foundational course training will provide knowledge
necessary to complete configuration of your Clinical Inbox,
understand the work-based homepage as well as demonstrating
daily activities and navigation to resolve role based clinical tasks.
It reviews the functionality and processes around urgent tasks,
encounters and patient cases. Attendees will gain exposure to
patient items such as orders, prescription, authorizations, labs/
imaging and other clinical documents.
Training Day is your training kickoff event: Dedicated time to begin
live training for your organization. Join other athenaNet users for
live workshops where we’ll cover role-specific best practices in a
secure athenaNet test environment to practice and follow along.
Training Day is facilitated by an expert athenahealth trainer who
can answer questions and set you up for success, as well as share
what’s next in your training journey. Attending Training Day for
your role counts towards your foundational training.
Duration: 90 minutes
Duration: 4 hours
Intended audience: Clinical staff and Provider
Intended audience: Admin/Clerical staff, Billing Staff,
How you’ll attend: Sign up from the athenahealth learning portal
Clinical Staff, Provider
to attend the live event.
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Workshop: Registration and Scheduling
Learn the most efficient ways to register and schedule in
athenaNet with this hands-on workshop, designed to get you
comfortable with the most common registration and scheduling
workflows. Click along with an instructor as they review scheduling
features and functionality, and navigate through scenarios such
as: double booking, utilizing the waitlist, and multi-resource
bookings. With our secure test environment, you will get first hand
experience registering a new patient and accessing
patient accounts.
Revenue Cycle Coaching
Revenue Cycle Optimization Coaching
Intended audience: Admin/Clerical staff
Geared toward revenue cycle managers, this engagement helps
new athenahealth practices adopt best practice workflows
and provides guidance and structure when developing internal
workflows. This engagement covers all daily, weekly, and monthly
tasks required to ensure a successful transition to athenaCollector.
How you’ll attend: Sign up from the athenahealth learning portal
Duration: 3 hours
to attend the live event.
Intended audience: Management
Duration: 90 minutes
How you’ll attend: Create a case on the Success Community or
Workshop: The Clinical Encounter:
Provider Workflow
Spend less time at the computer per visit and more time with
your patient by familiarizing yourself with your Clinical Encounter
workflows so they become second nature. In this foundational
workshop, providers will navigate along with our instructor
through workflows associated with delivering a high-quality
care experience for patients. You will be given access to a secure
training environment to practice accessing a patient from either
the encounter bucket or schedule, navigating through the exam
stage of an encounter and completing the billing & sign off
procedures. .
Duration: 2 hours
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
contact your customer success manager to discuss opportunities.
Clinical Coaching
Foundational Provider Coaching:
Improve Quality Performance
Geared towards providers who want to become more efficient
with satisfying care gaps within their encounter documentation.
In this session, you will review tools and workflows within
the Exam documentation to increase the number of Quality
Measures satisfied.
Duration: 1 hour
Intended audience: Provider
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
16 Coaching and training services / Foundational Training
eLearning
Virtual training
On-site training
Clinical coaching
Revenue Cycle coaching
Patient Engagement coaching
Pre-Live Billing Staff End User Training
Foundational Provider Coaching:
Improve Document Efficiency
Geared toward providers who want to improve their same day
encounter close rate and decrease documentation time. In this
session, providers will learn how to leverage documentation
accelerators (Text Macros, Saved Findings, Order Sets, Encounter
Plans) to reduce documentation clicks and keystrokes.
Duration: 1 hour
Geared toward billing, administrative, and clerical staff who create
and work claims preparing to go live on athenaNet, this class walks
you through creating and managing claims, managing remittance,
and working A/R.
Duration: 4 hours
Intended audience: Billing staff
How you’ll attend: Contact your onboarding lead/customer
Intended audience: Provider
success manager to discuss opportunities.
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
Clinical Staff End User Training
Geared toward clinical staff preparing to go live on athenaNet, in this
class you will learn the patient chart, intake workflows, and how to
manage incoming and outgoing tasks.
Foundational Provider Coaching:
Improve Clinical Workflows (Orders and
Results Clinical Inbox)
Duration: 4 hours
Intended audience: Clinical staff
Geared towards providers who want to become more efficient
with managing their inbox tasks to reduce the number of days
documents remain open. In this session, providers will review how
to utilize workflows within the encounter to close tasks. Providers
may also review how to leverage inbox features to better manage
clinical inbox tasks.
Duration: 1 hour
How you’ll attend: Contact your onboarding lead/customer
success manager to discuss opportunities.
dministrative/Clerical Staff
A
End-User Training
contact your onboarding lead/customer success manager to di
Geared toward administrative staff, clerical staff, and practice
managers preparing to go live on athenaNet, you’ll learn the checkin and check-out processes, how to register and schedule patients,
and how to complete end of day activities.
scuss opportunities.
Duration: 4 hours
Intended audience: Provider
How you’ll attend: Create a case on the Success Community or
Intended audience: Admin/Clerical staff
How you’ll attend: Contact your onboarding lead/customer
success manager to discuss opportunities.
On-site Training
Provider End User Training
Geared toward providers preparing to go live on athenaNet, in this
class you will learn exam and sign-off workflows and managing
incoming and outgoing tasks. Your organization can choose to have
this class be specialty-specific or mixed-specialty.
Duration: 4 hours
Intended audience: Provider
How you’ll attend: Contact your onboarding lead/customer
success manager to discuss opportunities.
Foundational Training / Coaching and training services 17
Gaining Efficiencies
Gaining
Efficiencies
Claims: Complex Posting
While the majority of posting actions lay within athenahealth
responsibility, there are many workflows that need to be
understood and addressed by billing staff or management at your
practice. This class will review these workflows such as moving
a posted payment to a patient unapplied credit and applying a
transfer to bill a secondary payer. Demonstrations include posting
NSF payments, reallocating unapplied payments and claim to
claim payment corrections.
Duration: 1 hour
Virtual classroom
Check-in and Check-out
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Effective Patient Refund Management
Before patients ever walk in the door and long Onsite traininger
they walk out, your organization works to ensure their experience
is smooth and comfortable. This class guides you through the
check-in and check-out processes — how to print registration
forms and locate patients on the schedule prior to check-in;
collect copays and outstanding balances during check-in; create a
follow-up appointment during check-out and create a claim Onsite
traininger check-out. Demonstration will also cover the eligibility
and phone list and reconciling time of service (TOS) money.
Implementing a strong patient refund policy is key to building
and maintaining patient relationships. In this course you will
learn about refund policies and the patient refund process.
Demonstrations include reviewing available reporting and tools
in athenaNet, use of the billing worklist, issuing check refunds and
individually refunding a patient.
Duration: 1 hour
How you’ll attend: Sign up from the athenahealth learning portal
Intended audience: Admin/clerical staff
Duration: 1 hour
Intended audience: Billing staff and Management
to attend the live event.
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Claim Management in athenaNet
If you’re someone who deals with claims, this class can give you
insight into the claim management process from entering charges to
resolving potential problem claims. Examples covered in the course
include creating a claim outside of the appointment workflow, a
review of claim alarms, claim status inquiry and time-ly filing, as well
as following up on outstanding patient balances.
Duration: 1 hour
Intended audience: Billing staff
Effective Task Routing in athenaClinicals
This class starts by covering the difference between the Clinician
and Non-Clinician views, followed by demonstrations of default
task routing, task assignment overrides as well as creating practice
and role specific routing. Take control of customizing how work
is organized within the athenaClinicals product. Also included is
discussion for troubleshooting task assignment overrides.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Intake Workflows and Impact
This course will provide comprehensive details on intake framework
and its purpose as well as accessing a patient to complete an intake
and reconciling patient portal data. Included in this classroom will be
effective workflow techniques and their downstream impact, in order
to optimize your experience in athenaNet.
Duration: 1 hour
Intended audience: Clinical staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
18 Coaching and training services / Gaining Efficiencies
eLearning
Virtual training
On-site training
Clinical coaching
Introduction to athenaCollector Reporting
Revenue Cycle coaching
Patient Engagement coaching
Manage Unpostables
Take full advantage of athenaNet’s powerful reporting tools by
taking this class, which will give you valuable information needed
to successfully track and manage financial outcomes. We’ll review
how and when to use athenaCollector-based reports such as the
Accounts Receivable Aging Wizard, the Activity Wizard, the Zero
Pay Worklist, Fully Worked Receivables, and both Report Library
and Report Builder tools.
This class will provide an overview of unpostables, or remittance
records, including definition, identification and best practice
recommendations for success. You will learn the orientation of
a remittance record including the key types used in athenaNet
as well as how to navigate the unpostable and correspondence
dashboards.
Duration: 1 hour
Intended audience: Billing staff and Management
Intended audience: Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
Duration: 1 hour
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
to attend the live event.
Introduction to Clinical Paper Forms
athenahealth’s document management model allows you to
create, modify, and maintain clinical paper forms, giving your
organization flexibility and oversight in this key element of any
practice. This class will introduce you to this model and teach you
how to modify existing forms and letters, create and upload new
forms and letters, and review HTML and supported file formats for
different functions of each clinical paper form.
Duration: 1 hour
Intended audience: Provider and Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Managing Authorizations in athenaCollector
Some health insurance payers require work on the front end
before a patient can be seen or a claim submitted. athenaNet
provides tools, such as the authorization worklist to assist
navigating through the associated workflows. This course covers
the differences between authorizations, pre-certifications and
referrals. Demonstrations will take you through work such as
adding an incoming authorization to a patient account, creating
outgoing authorizations as well as detailed examples covering
both incoming and outcoming work on the authorization worklist.
You will also learn how to associate authorizations to scheduled
appointments.
Duration: 1 hour
Intended audience: Admin/Clerical staff, Billing staff
and Management
Introduction to Fee & Allowable Schedules
athenaNet has resources to ensure your organization maximizes
your reimbursement while decreasing underpayments/
overpayments. In this class, we will demonstrate the importance
of procedure code modifiers in your schedules, and local allowable
categories. You’ll learn how to use the reimbursement tools
provided by athenahealth such as the Payment Mismatch Tracker
and navigating all reporting capabilities.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Workshop: Manage Remittance Records
Every organization benefits from accurate, structured tracking of
money and records coming in and out. In this class, you’ll learn how
to download non-athenaNet remittance, submit remittance that
you may have received at your organization, and resolve remittance
records on the Remittance Required and Confirm Deposit tabs.
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Navigate the Claim Inbox
Understanding the tools available to organize your claims
efficiently is key to your practice’s success in athenaNet. This cllass
will review how to build Custom Claim Worklists and utilize the
features in the Claim Inbox. Learn how to build and implement
custom worklists that fit the specific needs of your practice, and
leverage performance data to effectively manage your claims. This
course does not cover how to resolve claims holds. Instead, this
class teaches you how to utilize the claim inbox to better organize
claims and view user performance.
Duration: 1 hour
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Duration: 90 minutes
Intended audience: Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Gaining Efficiencies / Coaching and training services 19
Gaining Efficiencies
Navigate the Clinical Inbox
Quality Reporting in athenaNet
This foundational course training will provide knowledge
necessary to complete configuration of your Clinical Inbox,
understand the work-based homepage as well as demonstrating
daily activities and navigation to resolve role based clinical tasks.
It reviews the functionality and processes around urgent tasks,
encounters and patient cases. Attendees will gain exposure to
patient items such as orders, prescription, authorizations, labs/
imaging and other clinical documents.
Whether you’re an expert at managing complicated quality
measures or you’ve never touched those workflows before, you’ll
benefit from this course on quality reporting in athenaNet. We’ll
teach you how to manage controlled clinical guidelines, how to
run patient risk score reports and all about performance tracking
to assess and close care gaps. Demonstrations will also cover the
MIPS dashboard, P4P dashboard, quality program payments, and
HCC risk adjustment.
Duration: 1 hour
Duration: 1 hour
Intended audience: Clinical staff and Provider
Intended audience: Clinical staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
to attend the live event.
Navigate the Posting Process
In this class, you’ll gain an understanding in patient unapplied
or prepayment money, initiating a copay transfer and working a
voided charge unpostable. Also included in this demonstration is
understanding how athenahealth processes and posts payments
with the goal to reduce your outstanding A/R as well as how
deposit and payment batches are utilized in athenaNet.
Duration: 1 hour
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Registration and Scheduling
This class provides you with the knowledge to save time and
effort by making you a proficient at registration and scheduling
within athenaNet. During an overview of the scheduling features
and functionality, you will learn how to navigate scenarios such
as double booking, utilizing the waitlist and even multi-resource
bookings. Demonstrations for registration workflows includes
registering a new patient and accessing patient accounts.
Duration: 1 hour
Intended audience: Admin/Clerical staff
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Navigating Claim Resubmissions: Corrected
Claims and Appeals in athenaNet
Resubmitting claims, through either correction or appeal, is
a difficult but financially impactful workflow. This course will
provide the knowledge necessary to navigate through submitting
corrected claims and appeals. Demonstrations will include working
corrected claims or appeals after a payer denial, correcting a claim
after a payer has paid, requesting a reprocess of a claim as well
as requesting for assistance from athenahealth. Also included is
a discussion around common mistakes and their impacts and of
course best practices for both workflows.
Duration: 1 hour
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
20
Coaching and training services / Gaining Efficiencies
The Clinical Encounter: Provider Workflow
During this course, providers will become familiar with the
workflows associated with delivering a high-quality care
experience for a patient. Users will receive a demonstration on how
to access a patient from either the encounter bucket or schedule,
navigate through the exam stages of an encounter and complete
the billing and sign off procedures.
Duration: 90 minutes
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
eLearning
Virtual training
On-site training
Clinical coaching
Understand Clinical Templates
Revenue Cycle coaching
Patient Engagement coaching
Workshop: Manage Unpostables
Own your clinical templates with this class on the foundational
concepts of clinical and point of care result templates. From
creation and modification to managing a diverse library of
structured and procedure templates, you’ll learn best practices
to add, edit or apply templates to encounters. This class requires
Clinicals Admin: PE/ROS/ HPI/TI Templates and Clinicals Admin:
Other Templates permissions in athenaClinicals.
This class will provide an overview of unpostables, or remittance
records, including definition, identification and best practice
recommendations for success. You will learn the orientation of
a remittance record including the key types used in athenaNet
as well as how to navigate the unpostable and correspondence
dashboards.
Duration: 90 minutes
Intended audience: Billing staff and Management
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
Duration: 90 minutes
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
to attend the live event.
Understand Communicator-All About the
Patient Outreach
Managing Authorizations in athenaCollector
Intended audience: Management
Some health insurance payers require work on the front end
before a patient can be seen or a claim submitted. athenaNet
provides tools, such as the authorization worklist to assist
navigating through the associated workflows. This course covers
the differences between authorizations, pre-certifications and
referrals. Demonstrations will take you through work such as
adding an incoming authorization to a patient account, creating
outgoing authorizations as well as detailed examples covering
both incoming and outcoming work on the authorization worklist.
You will also learn how to associate authorizations to scheduled
appointments.
How you’ll attend: Sign up from the athenahealth learning portal
Duration: 90 minutes
Get insight into automated patient outreach to ensure that your
organization is in control of how your patients receive and respond
to these messages. You’ll explore in detail the administrative
set-up of ReminderCall, Order Reminders, and ResultsCall. You’ll
also learn how to report automated outreach at a patient and
organizational level.
Duration: 1 hour
to attend the live event.
Intended audience: Admin/Clerical staff, Billing staff
and Management
Understanding Takebacks and Insurance
Refunds in athenaNet
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
During this course, you will gain confidence and a thorough
understanding of athenahealth’s global readjudication and
insurance refund workflows. The session also includes best
practices for these financial impacting workflows. Demonstrations
cover the required steps in the processes to complete insurance
refunds and navigate through the remittance records of the
takeback/recoupment process.
Duration: 90 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to attend the live event.
Gaining Efficiencies / Coaching and training services 21
Optimizing Workflows
Optimizing
Worflows
Increase Quality Performance
Geared toward clinical operation leaders who want to optimize
their measure enrollment, improve clinical workflows to
maximize quality performance, and identify and improve quality
performance issues. This offering covers measure enrollment,
measure performance, pay for performance and MIPS dashboard
use. This engagement is tailored to clients who have been live for a
minimum of 3 months and must engage prior to November 1st for
current year submission optimization.
Duration: 1 hour
Clinical Coaching
Intended audience: Management
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
Improve Clinical Task Workflows
Geared toward operational leaders who want to optimize their
management of the clinical inbox, this offering coaches you
on how to appropriately configure and manage the clinical inbox,
process documents, and utilize TAOs, organization roles, and
order alarms, in order to increase clinical staff efficiency and
decrease your days documents open performance.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
Increase Template Adoption
Geared toward clinical operation leaders who want to align
templates across their organization to encourage templated
encounter completion to increase efficiency and adherence
to policy. This offering covers Point of Care Tests and Structured
Templates.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
Improve Documentation Efficiency
Geared toward clinical operation leaders who want to increase
the speed and efficiency of clinical documentation. This offering
covers Encounter Plans, Order Sets, Text Macros and Charge
Integration (procedure type and template mapping).
Duration: 1 hour
Intended audience: Management
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
Provider Coaching Optimization:
Advanced Clinical Inbox Management
Geared towards providers in smaller organizations
(5 providers or less) who want to become more efficient with their
organization’s management of inbox tasks to reduce the number
of days documents remain open. In this session, providers will
learn how to assign ownership of practice roles, leverage Task
Assignment Overrides based on practice workflows, as well as
institute other inbox features to better manage clinical inbox
tasks.
*Must have Clinical Admin access to engage
Duration: 1 hour
Intended audience: Provider
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
22
Coaching and training services / Optimizing Workflows
eLearning
Virtual training
On-site training
Clinical coaching
Provider Coaching Optimization:
Charge Integration
Revenue Cycle coaching
Patient Engagement coaching
Provider Coaching Optimization:
OB Lab Mapping
Geared towards providers in smaller organizations (5 providers
or less) who want to streamline the review and input of codes on
the encounter Billing Tab. In this session, providers will learn how
to navigate the Order Type and Procedure Template Mapping
page in Clinicals Admin table. They will additionally implement
or update the mapping of Orders and Procedures based on their
organizations workflows.
*Must have Clinical Admin access to engage
Duration: 1 hour
Geared towards providers in smaller organizations (5 providers
or less) who want to understand the benefit of OB Lab Mapping to
streamline entering results into the OB Episode. In this session,
providers will learn how to map the facility and results to an OB
Episode and utilize the OB Lab Mapping Report to identify mapping
discrepancies.
*Must have Clinical Admin access to engage. Must have interfaces
set up and it is recommended that practice be receiving interfaced
results prior to the engagement.
Duration: 1 hour
Intended audience: Provider
Intended audience: Provider
How you’ll attend: Create a case on the Success Community
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
or contact your onboarding lead/customer success manager to
discuss opportunities.
Provider Coaching Optimization:
Clinical Paper Forms and Correspondence
Geared towards providers in smaller organizations (5 providers or
less) who want to learn how to manage their organization’s Clinical
Paper Forms and correspondence. In this session, providers will
view the existing forms set up for the practice, identify missing
forms and forms that need to be corrected. Coaches will assist
with simple HTML edits, uploading new forms, verify the Outgoing
Correspondence letterhead currently set up, and if desired,
evaluate the need for Letter Defaults.
Provider Coaching Optimization:
Patient Portal Health Forms
*Must have Clinical Admin access to engage
Geared towards providers in smaller organizations (5 providers or
less) who want to understand how to leverage the Patient Portal
Health Forms to streamline patient history intake workflows.
In this session, providers will learn how to configure specific
appointment type Patient Portal Health Forms based on Health
History sections to capture patient information. Providers will
also learn how to add new or alter existing Clinical Paper Forms to
capture patient signatures prior to check-in.
Duration: 1 hour
*Must have Clinical Admin access to engage
Duration: 1 hour
Intended audience: Provider
Intended audience: Provider
How you’ll attend: Create a case on the Success Community
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
or contact your onboarding lead/customer success manager to
discuss opportunities.
Provider Coaching Optimization:
Health History
Provider Coaching Optimization:
Structured Template Editing
Geared towards providers in smaller organizations (5 providers or
less) who want to learn how to manage the configuration of the
Health History sections (Social History, GYN, History, Past Medical
History, Family History) to accurately capture information in a
structured format. In this session, coaches will discuss
the Health History questions that can potentially satisfy select
Quality Measures.
Geared towards providers in smaller organizations (5 providers or
less) who want to master configuring their practice’s Structured
Templates for HPI, ROS, PE, and Test Interpretation sections. In
this session, providers will be coached on copying templates from
the Global Library, discuss the implications of altering templates,
and practice editing existing templates.
*Must have Clinical Admin access to engage
Duration: 1 hour
Duration: 1 hour
Intended audience: Provider
Intended audience: Provider
How you’ll attend: Create a case on the Success Community
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
or contact your onboarding lead/customer success manager to
discuss opportunities.
Optimizing Workflows / Coaching and training services 23
Optimizing Workflows
Provider Coaching Quality Optimization: CCM
Patient panel identification, consent and eligibility, reporting
opportunities, tools for performance management - identifying
CCM related revenue, Care Plan opt-in. Must be participating in
the care management program.
Patient Engagement
Coaching
Decrease Patient No-Shows
Duration: 1 hour
Intended audience: Provider and Management
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
Provider Coaching Quality Optimization:
Quality Measure Satisfaction Workflows
Geared towards providers in smaller organizations (5 providers
or less) who want to become more efficient with satisfying care
gaps within their encounter documentation. In this session,
providers will review patient-specific Quality Measures in the chart
and determine the best workflow to satisfy various care gaps.
Providers will learn how to leverage tools to determine understand
the care gaps purpose and satisfaction requirements. Coaches
will assist provider with creating a plan to address satisfying
measures.
*Must have Clinical Admin access to engage
Duration: 1 hour
Intended audience: Provider
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
Geared toward operational leaders who want to optimize their
organization’s appointment management, this course coaches
you on how to enable ReminderCall across practice(s), evaluate
ReminderCall set-up on multiple pages (instructional message
mapping, instructional messages, and greetings), and evaluate
display names in order to decrease patient no-show rate.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
contact your customer success manager to discuss opportunities.
Increase Online Payments
Geared toward operational leaders who want to optimize their
organization’s self-pay A/R and A/P management, this course
coaches you on how to implement self-pay reminder settings,
evaluate brand display names/numbers on the patient
communication-content management page, and manage dunning
messages when necessary in order to increase the dollar amount
from online payments.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
contact your customer success manager to discuss opportunities.
Provider Coaching Quality Optimization: TCM
Identify inpatient discharge summaries through a TAO, tools for
performance management - identify TCM revenue, identify enrolled
patients, using Patient Cases to document non face to face care.
Must be particiapting in the care management program.
Duration: 1 hour
Intended audience: Provider and Management
How you’ll attend: Create a case on the Success Community
or contact your onboarding lead/customer success manager to
discuss opportunities.
Increase Patient Portal Adoption
Geared toward operational leaders who want to optimize their
organization’s patient engagement, this course coaches you on
how to manage portal settings and portal registration in order
to increase portal adoption rates, email collection rates, and
portal epayments.
Duration: 3 hours
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
contact your customer success manager to discuss opportunities.
24 Coaching and training services / Optimizing Workflows
eLearning
Virtual training
On-site training
Clinical coaching
Increase Schedule Yield — Patient Outreach
Revenue Cycle coaching
Patient Engagement coaching
Revenue Cycle Coaching
Geared toward operational leaders who want to optimize their
organization’s appointment management, this offering coaches
you on how to manage the following areas: GroupCall settings,
GroupCall Campaigns (Standard, Custom, Population Health and
Automated Wellness Outreach), updating caller ID display names/
numbers, and editing greetings for phone calls. This course and
coaching are geared toward communicating with you patients to
keep your schedules full.
Geared toward operational leaders who want to optimize their
organization’s self-pay A/R and A/P management, this offering
coaches you on how to manage patient credit and create and
manage refund policies in order to decrease the number and dollar
amount of outstanding patient refunds.
Duration: 3 hours
Duration: 1 hour
Intended audience: Management
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
How you’ll attend: Create a case on the Success Community or
contact your customer success manager to discuss opportunities.
Increase Schedule Yield —
Schedule Configuration
Decrease Patient Credit and Refunds
contact your customer success manager to discuss opportunities.
Decrease Patient Days in A/R
Geared toward operational leaders who want to optimize their
organization’s self-pay A/R and A/P management, this offering
coaches you on how to create collections and bad debt policies,
manage collections worklists, and send patients to collections in
order to decrease Client Days in A/R — COLLECT turnaround time.
Geared toward operational leaders who want to optimize
their organization’s appointment management, this offering
coaches you on how to manage the following areas: Schedule
Configuration, Appointment availability optimization, web
scheduling, and schedule density planning. This course and
coaching is geared toward designing schedules to optimize the
flow of patients through your practice.
Duration: 1 hour
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
Duration: 2 hours
contact your customer success manager to discuss opportunities.
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
contact your customer success manager to discuss opportunities.
Patient Engagement Optimization Coaching
Practice Administrators will learn how to manage Communicator
functions such as Patient Portal settings, secure messaging, selfcheck-in, automated messaging, and web scheduling to provide
a customized and efficient patient experience. While Best Practice
Management engagements are not a substitute for training,
they will help practice leadership identify tasks that require daily
attention, review best practice recommendations for settings, and
learn what reporting to monitor routinely.
Decrease Payer Days in A/R
Geared toward operational leaders who want to optimize their
organization’s remittance management, this offering coaches
you on how to manage the unpostable and correspondence
dashboards and how to implement best practices in order to
decrease volume of open remittance records and decrease A/R
associated with missing remittance or money.
Duration: 2 hours
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
contact your customer success manager to discuss opportunities.
Duration: 2–3 hours
Intended audience: Admin/clerical staff and Management
How you’ll attend: Create a case on the Success Community or
contact your customer success manager to discuss opportunities.
Optimizing Workflows / Coaching and training services 25
Optimizing Workflows
Increase Patient Pay Yield
Manage Financial Reconciliation
Geared toward operational leaders who want to optimize their
organization’s self-pay A/R and A/P management, this offering
coaches you on how to create and implement standard payment
plan types, implement time-of-service (TOS) collections workflows,
and implement and manage credit card agreements in order to
increase payments from payment plans, increase TOS outstanding
balance collection rate, increase TOS copay collection rate, and
increase credit card payments.
Geared toward operational leaders who want to optimize their
organization’s financial reconciliation and reporting processes,
this offering coaches you on how to reconcile TOS payment
batches, create deposit batches, establish a refund process, and
monitor US Bank and local bank accounts in order to decrease
the number of payment batches not in deposit batches and the
number in deposit batches with unknown bank accounts.
Duration: 2 hours
Intended audience: Management
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
Duration: 2 hours
How you’ll attend: Create a case on the Success Community or
contact your customer success manager to discuss opportunities
contact your customer success manager to discuss opportunities.
Increase Payer Yield
Geared toward operational leaders who want to optimize their
organization’s payer A/R and A/P management, this offering
coaches you on how to manage the missing slips worklist, the
claim worklists, and fully worked receivables in order to decrease
charge entry lag, decrease client days in A/R, and decrease HOLD
and MGRHOLD turnaround time.
Duration: 2 hours
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
Revenue Cycle Optimization Coaching
Geared toward revenue cycle managers, this engagement helps
new athenahealth practices adopt best practice workflows
and provides guidance and structure when developing internal
workflows. This engagement covers all daily, weekly, and monthly
tasks required to ensure a successful transition to athenaCollector.
Duration: 3 hours
Intended audience: Management
How you’ll attend: Create a case on the Success Community or
contact your customer success manager to discuss opportunities
contact your customer success manager to discuss opportunities
26 Coaching and training services / Optimizing Workflows
eLearning
Virtual training
On-site training
Clinical coaching
Supplemental
Training
Revenue Cycle coaching
Patient Engagement coaching
CLAD 100: Optimize History/Intake Forms
and Templates
Data you collect from patients is stored in various forms and
templates. Discover how you can optimize those forms and
templates to meet your organization’s specific needs. Choose what
fields and questions are displayed on forms and in what order. If your
organization has multiple specialties, you can even fine-tune fields
and questions by specialty. Take advantage of athenaNet’s library
of questions, fields, and templates to get a head start, and then add
your own custom questions or templates as needed.
Duration: 40 minutes
eLearning
Intended audience: Clinical staff, Management, and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
BMGT 110: Creating Corporate and
Legal Contracts
CLAD 125: Accelerate Order Processing
This course will teach you how to create Corporate and Legal
contracts as Locally Administered Insurance Packages (LAIPs).
Once you learn how to create LAIPs, you will learn how to manage
corporate accounts through adding and editing basic demographic,
billing, and contact information.
Duration: 30 minutes
Significantly reduce the number of clicks and data entry required by
staff when they create orders and record test results. Learn how to
configure order sets so staff can create and submit multiple orders
with just a few clicks. Then find out how to design office order types
to streamline how staff record point-of-care
test results.
Duration: 30 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Intended audience: Management and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
BMGT 120: Manage Capitation Payments
and Claims
Managing capitation contracts, tracking capitation payments, and
manually adjusting charges for services covered under capitation
contracts can sometimes be a time-consuming and error-prone
process. In this course, learn how to employ ready-to-use tools and
reports to manage your capitation contracts and automate claim
adjustments.
Duration: 30 minutes
CLAD 130: Configure Tasks for Better
Visibility and Customized Routing
Set up athenaNet so tasks and documents aren’t missed by staff,
and are always routed to the right people. Learn how to create and
use Practice Roles and Task Assignment Overrides (TAOs).
Duration: 20 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
Intended audience: Billing staff and Management
to watch the module.
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Supplemental Training / Coaching and training services 27
Supplemental Training
CLAD 140: Configuring Patient Locations,
Encounter plans, and Mapping Orders
to Procedures
In this course you will learn how to configure patient locations,
map order types to procedure codes, and configure encounter
plans. Configuring these in Clinicals Admin in athenaNet during
implementation or as soon as possible can help encounters and
documentation run more efficiently, freeing up providers in your
practice to do what matters — spend more time with patients, and
less time in the EMR.
Duration: 30 minutes
Intended audience: Management
CLBX 130: Incoming Clinical Documents:
Review Labs, Imaging/Diagnostic Results,
and Consult Notes
In this course you will learn how to review and work incoming clinical
documents. On completing the course you will be able to review lab
results, imaging/diagnostic results, consult notes and other clinical
documents.
Duration: 25 minutes
Intended audience: Clinical staff and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
How you’ll attend: Sign up from the athenahealth learning portal
CLBX 150: Review and Work Incoming
Administrative Documents
to watch the module.
CLAD 160: Time Savers for Providers
In this course you will learn how to configure the provider’s digital
signature, manage order delegation, and create text macros. Use
these features to improve your efficiency in athenaNet.
Duration: 15 minutes
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
In this course you will learn how to review and process
administrative documents in the clinical inbox, review and process
appointment requests, and schedule surgeries and procedures.
Duration: 20 minutes
Intended audience: Admin/Clerical staff, Billing staff
and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
CLBX 190: Upload Document Batch, Print
Barcodes, and Fax Splitter Sheets
CLBX 100: Inbox Overview: Inbox Basics
In this course you’ll learn what the clinical inbox is and how to use it.
On completing the course you will be able to configure and navigate
the clinical inbox; manage task buckets in the clinical inbox.
Duration: 25 minutes
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
CLBX 120: Incoming Clinical Documents:
Patient Cases
In this course you will learn how to review and work incoming clinical
documents. On completing the course you will be able to create and
take action on patient cases.
Duration: 20 minutes
Intended audience: Clinical staff and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
In this course you will learn how to upload, print and fax documents
in batches. Processing documents in batches will help your practice
more efficiently process multiple documents.
Duration: 15 minutes
Intended audience: Admin/Clerical staff
How you’ll attend: Register from your Learning Portal to view this
module.
CLMS 100: Life Cycle of a claim
A claim created in athenaNet goes through several key steps known
as its life cycle. In this course you will be introduced to the key steps
from opening to closing a claim.
Duration: 5 minutes
Intended audience: Admin/Clerical staff, Billing staff
and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
28 Coaching and training services / Supplemental Training
eLearning
Virtual training
On-site training
Clinical coaching
CLMS 150: Introduction to Unpostables and
the Correspondence Dashboard
Occasionally, remittance is recieved that requires manual review
from athena or a member of your staff before posting can be
completed. In this course, you will learn the basics of accessing and
resolving common unpostable and correspondence records.
Duration: 30 minutes
Revenue Cycle coaching
Patient Engagement coaching
CTAD 110: Order Groups
In this course, you will learn what an order group is and to use it to
create orders, follow-ups and letters outside the encounter.
Duration: 15 minutes
Intended audience: Clinical staff and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Intended audience: Admin/Clerical staff, Billing staff
and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
CLMS 160: Manage Remittance
athenahealth’s remittance dashboard provides a place to manage
and resolve some of your most common unpostables quickly and
efficiently. In this course, you will learn how to access and resolve
common unpostable records, access and download your non-athena
remittance and submit remittance to athena for posting all via the
Remittance Dashboard.
Duration: 27 minutes
CTAD 120: Review the Patient Chart
— Non Clinical
In this course, you learn how to review the Patient Chart including,
how to view and edit patient information in the chart and master
chart navigation. Learning how to navigate the Patient Chart
will help you understand the overall patient story and efficiently
document the encounter.
Duration: 10 minutes
Intended audience: Admin/Clerical staff, Billing staff
and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
CMGT 130: Corporate Invoice Dashboard
and Corporate Posting
This course will teach you how to manage your corporate invoices
along with learning how to post payments made by your corporate
accounts. To accomplish these tasks, we will navigate through
the Corporate Invoice Dashboard and the Corporate Posting page.
Then, we will learn more about each specific workflow.
PTEG 110: Secure Messaging
In this course, you will learn about the benefits of communicating
with patients via the Patient Portal using Secure Messaging. At
the completion of this course, you will be able to instruct patients
on sending and receiving messages on the Patient Portal, send
and retrieve messages from patients, and set up task assignment
overrides.
Duration: 28 minutes
Intended audience: Admin/Clerical staff,Billing staff, Clinical staff,
Management, and Provider
Duration: 20 minutes
How you’ll attend: Sign up from the athenahealth learning portal
Intended audience: Billing staff and Management
to watch the module.
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTEG 120: Live Operators
CTAD 100: Send Chart Information
In this lesson you will learn how to export a patient chart from
athenaClinicals.You will also learn how to create, customize and
send a chart export.
Duration: 10 minutes
Duration: 8 minutes
Intended audience: Clinical staff, Management, and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
In this course, you will be introduced to the athenaCommunicator
Live Operator service. If you are a manager, this will help you
determine which services you would like to make live operators
available for. If you aren’t a manager, then this will help provide you
with context in case patients refer to or ask you questions about the
Live Operators service.
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Supplemental Training / Coaching and training services 29
Supplemental Training
PTEG 130: Patient Self Check-in Overview
In this course, you will learn about out-of-office and in-office self
check-in, the patient workflow, and where to find information from
self check-in in athenaNet. This will help you assist patients and
manage information updated by the patient during self check-in.
Duration: 25 minutes
Intended audience: Admin/Clerical staff ,Billing staff
PTEG 170: Web Scheduling Setup
Web scheduling can help increase patient satisfaction, schedule
yield, and reduce the work load of scheduling staff by allowing
patients to book appointments through the Patient Portal. In this
course, you will learn how Web scheduling works and how to set it
up so that it is most effective.
Duration: 30 minutes
and Management
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
to watch the module.
PTEG 140: Patient Self Check-in Setup
Do you want to enable patients to self check-in for their
appointments? Take this course to find out what configuration
options are available for in-office check-in vs. out-of-office
check-in. Learn which enablement steps you are responsible for vs.
those that must be done by athenahealth personnel.
Duration: 25 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTOU 105: Introduction to Patient
Outreach Setup
It is important to set up greetings and contact information in
athenaCommunicator messaging correctly so that patients
recognize who the messages are from. In this course, you will
learn how to edit the contact information that appears in
athenaCommunicator messaging and how to set up phone
call greetings.
Duration: 25 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
PTEG 150: Monitoring Patient Engagement
This course will provide an overview of how to generate specific
reports in athenaNet that will help you to understand the overall
success and activity of your practice. You’ll learn how to run reports
that monitor patient engagement with your practice.
Duration: 20 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
to watch the module.
PTOU 115: Appointment Outreach Setup
Manage Electronic Prescriptions for Controlled Substances (EPCS)
— Part 1 is a prerequisite to this course. It provided an overview of
EPCS and introduced you to the team members who participate in
the EPCS enrollment process. The goal of this course (Part 2) is for
you to learn the details of your specific role(s) in the EPCS enrollment
process.
Duration: 20 minutes
Intended audience: Management
PTEG 160: Web Scheduling Overview
Web scheduling allows patients to book appointments through
the Patient Portal by viewing and selecting appointment slots in
real time. Web scheduling can help increase patient satisfaction,
schedule yield, and reduce the work load of scheduling staff. In
this course, you will learn more about Web scheduling benefits,
the patient experience, and how to monitor Web scheduling in
athenaNet.
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Duration: 25 minutes
Intended audience: Admin/Clerical staff, Clinical staff,
Management, and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
30 Coaching and training services / Supplemental Training
eLearning
Virtual training
On-site training
Clinical coaching
PTOU 120: Automated Wellness
Outreach Overview
Patient Engagement coaching
PTOU 125: Automated Wellness
Outreach Setup
Automated wellness outreach (AWO) provides enhanced
population health messaging to athenaOne organizations. In this
course, you will learn about the Automated Wellness Outreach
service, what AWO messages look like, the different ways AWO
appointments can be scheduled, and how to report on AWO. This
course will provide you with the tools to communicate with patients
more effectively about AWO messaging, draw conclusions about
AWO functionality, and measure and act towards feature success.
Duration: 25 minutes
Automated wellness outreach (AWO) provides enhanced
population health messaging to athenaOne organizations. It must
be configured by the Client Support Center (CSC), but it is up to you
to choose which care gaps you would like to address and make
them available for use by AWO. This course outlines the steps you
should take to prepare for AWO configuration: choose care gaps,
make them available for AWO, evaluate the message settings
set up by athenahealth to make sure they fulfill your needs, and
enable web scheduling for AWO appointments (optional).
Duration: 10 minutes
Intended audience: Clinical staff, Management, and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Revenue Cycle coaching
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Supplemental Training / Coaching and training services 31
Supplemental Training
PTOU 130: Introduction to Patient
Outreach Campaigns
In this course, you will be introduced to the types of GroupCall
campaigns and the tools used to edit settings for a few GroupCall
campaigns (population health, health awareness, and custom
campaigns.) You will also be shown how to activate GroupCall.
Duration: 12 minutes
Intended audience: Admin/Clerical staff, Clinical staff,
and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTOU 145: Order Communications
In this course, you will learn about the athenaCommunicator
feature Order Reminders, which reminds patients of unfilled orders
and refers them to the Patient Portal to review the orders. This
course reviews the benefits of order reminders, a quick overview
of how an order reminder is sent, and the patient workflow for
responding to an order reminder. Use the information learned in
this course to understand how order reminders affect the practice
and better explain the order reminder process to patients.
Duration: 18 minutes
Intended audience: Clinical staff, Management, and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTOU 135: Standard Patient Outreach
Campaigns
Un this course, you will learn about standard GroupCall
campaigns, their purpose, and how actions in athenaNet activate
them. This course will help you communicate effectively with
patients regarding messages they receive. You will also be able
to identify when and why these campaigns are automatically
sent to patients so you may troubleshoot, if necessary. Standard
GroupCall campaigns include: Appointment No Shows,
Appointment Ticklers, Cancellation, Immediate Cancellation,
Portal Adoption, and Weather campaigns.
PTOU 150: Results Communications
In this course, you will learn about the athenaCommunicator
feature ResultsCall, which notifies the patient their test results
have been posted to the Patient Portal. This course will assist you
with understanding how ResultsCall messaging is sent, how the
feature integrates with clinical staff workflows, how to describe
the patient workflow to patients, and how to configure settings
(for managers).
Duration: 15 minutes
Duration: 30 minutes
Intended audience: Clinical staff, Management, and Provider
Intended audience: Admin/Clerical staff, Clinical staff,
How you’ll attend: Sign up from the athenahealth learning portal
and Management
to watch the module.
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTOU 140: Health and Custom Patient
Outreach Campaigns
In this course, you will learn about Population Health campaigns,
Health Awareness campaigns, and Custom campaigns.
Understanding each campaign and how to run it will help you
close care gaps, raise awareness about health topics, and
communicate with patients regarding topics not covered by
other campaign types.
PTOU 155: Online Payments and Billing
Outreach: Patient Portal and Guest
Payments
In this course, you will be introduced to two online payment
and billing outreach services that help you get paid faster:
Patient Portal Payments and Guest Payments. You will learn
how to support patients using these services and determine any
customization necessary within your practice. This course is for
clients who have the athenaCommunicator service.
Duration: 30 minutes
Duration: 30 minutes
Intended audience: Admin/Clerical staff, Billing staff
Intended audience: Clinical staff and Management
and Management
How you’ll attend: Sign up from the athenahealth learning portal
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
to watch the module.
32 Coaching and training services / Supplemental Training
eLearning
Virtual training
On-site training
Clinical coaching
PTOU 156: Online Patient Payments
Revenue Cycle coaching
Patient Engagement coaching
PTVT 110: Intake: Reason for Visit, Patient
Preferences, Taking Vitals, and Medications
and Vaccines
In this course, you will be introduced to two online payment
services that help you get paid faster: Guest Payments and
the QuickPay Portal. You will learn how to support patients
in using these services. This course is meant for clients who
have athenaCollector and do not have the athenaOne/
athenaCommunicator services.
Intended audience: Admin/Clerical staff, Billing staff
Intake is an opportunity to gather information about the patient
to prepare for their visit. In this course you will learn how to
complete the beginning stages of Intake in the Clinical Encounter
including documenting a Reason for Visit, setting up patient
preferences such as preferred pharmacy, taking vitals, and
reviewing and documenting allergies, medications, and vaccines.
and Management
Duration: 25 minutes
How you’ll attend: Sign up from the athenahealth learning portal
Intended audience: Clinical staff and Management
Duration: 25 minutes
to watch the module.
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
PTOU 160: Online Payments and
Billing Outreach: QuickPay Portal and
Self-Pay Reminders
In this course, you will be introduced to some of the online payment
and billing outreach services that help you get paid faster
including the QuickPay Portal and Self-Pay Reminders. You will
learn how to support patients in using these services, troubleshoot
their problems, and determine any customization necessary
within your practice. This course is for clients who have the
athenaCommunicator service.
Duration: 30 minutes
PTVT 120: Intake: Review Patient Health
History, Document Procedures, and
Enter Orders
In this course you will learn how to complete Intake documentation
including reviewing and documenting allergies, medications, and
vaccines. You will also learn how to review and document patient
health history, History of Present Illness (HPI), and Review of
Systems (ROS).
Duration: 30 minutes
Intended audience: Admin/Clerical staff and Management
Intended audience: Admin/Clerical staff, Billing staff
How you’ll attend: Sign up from the athenahealth learning portal
and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
to watch the module.
PTVT 130: Intake: Procedure
Documentation and Ordering
PTOU 165: Viewing Patient Outreach
This course describes how to view outreach sent to an individual
patient or patients across your practice. You may need to view
patient outreach to update a patient’s messaging preferences,
check if they opened a result, or determine if messages
are going out for a campaign, outstanding balance, or other
athenaCommunicator service.
Duration: 20 minutes
In this course you will learn how you can document prodecures,
place orders, and enter results during Intake.
Duration: 15 minutes
Intended audience: Clinical staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Intended audience: Admin/Clerical staff, Billing staff, Clinical staff,
Management, and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Supplemental Training / Coaching and training services 33
Supplemental Training
QMGT 160: Quality Measures Tab for
Managers
This course will teach you how the Quality tab provides point-ofcare alerts to a provider for all the patient’s gaps in care. The gaps
in care are linked to quality measures, such as Adult Preventive
Care Guidelines and Cardiac Care Guidelines, as well as any
government or payer quality program in which the provider is
participating. The Quality tab drives accountability and quality
performance.
RPTS 120: Report Library and Report Builder
This course will teach you how to navigate the Report Library so
that you can become familiar with how to operate within
the library. In addition to the data stored within the pre-made
reports in the Report Library, we will address using data to
build custom reports. Building custom reports will help gauge
your practice’s performance and identify issues that help make
strategic decisions.
Duration: 25 minutes
Duration: 12 minutes
Intended audience: Billing staff and Management
Intended audience: Admin/Clerical staff, Clinical staff,
How you’ll attend: Sign up from the athenahealth learning portal
and Management
to watch the module.
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
QMGT 170: Quality Measures Tab for
Provider
SCAD 100: Schedule Configuration
This course will teach you how to implement basic schedule
configurations that will serve as the foundation to building and
maintaining practice schedules.
This course will teach you how to interpret and take action within
the Quality Tab within athenaNet. The Quality tab provides
point-of-care alerts to a provider for all the patient’s gaps in care.
The gaps in care are linked to quality measures, such as Adult
Preventive Care Guidelines and Cardiac Care Guidelines, as well as
any government or payer quality program in which the provider is
participating. The Quality tab drives transparency, accountability,
and quality performance.
Duration: 20 minutes
Duration: 15 minutes
This course will teach you how to identify the schedule templates
required to meet a provider’s availability and then successfully
build practice schedules.
Intended audience: Admin/Clerical staff,Management,
and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
SCAD 110: Build Practice Schedules
Duration: 25 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
RPTS 110: A/R Aging Wizard and
Activity Wizard
The A/R Aging Wizard and the Activity Wizard financial reporting
tools will provide additional insight into billing and patient
information that help identify potential financial issues.
Duration: 30 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
to watch the module.
SCAD 120: Modify Practice Schedules
This course adds to what your learned in Build Practice Schedules.
It will teach you how to modify practice schedules, so you are
prepared to make necessary schedule changes as well as how to fix
common errors in schedule creation.
Duration: 18 minutes
Intended audience: Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the module.
34
Coaching and training services / Supplemental Training
eLearning
Virtual training
On-site training
Clinical coaching
SCAD 130: Maintain Practice Schedules
This course describes how to edit provider schedules in instances
where you need to make a schedule change for a short period
of time. After this period of time, the schedule will continue
using the originally applied template. Some examples include:
deleting appointments slots for the second half of a day, moving
appointments to another provider, planning for a provider’s
vacation, or changing a provider’s hours on Friday
for one month.
Revenue Cycle coaching
Patient Engagement coaching
athenaOne® Medical Coding Services:
Best Practices for Specialty and
Specialized Workflows
How you’ll attend: Sign up from the athenahealth learning portal
This course provides coding and documentation best practice
recommendations to subscribers of the athenaOne Medical
Coding Service. Information included will assist in reducing coding
related or coding-documentation related denials, streamline
practice work related to sending and resolving work items
as well as how best to communicate with the medical coding
team. Specialties covered include OB, Family Medicine, Vaccine
Administration, Telehealth, Care Plan Oversight and Remote
Patient Monitoring.
to watch the module.
Duration: 30 minutes
Duration: 30 minutes
Intended audience: Admin/Clerical staff, Management
Intended audience: Billing staff, Clinical staff, Management,
and Provider
How you’ll attend: Sign up from the athenahealth learning portal
Virtual classroom
to watch the on-demand.
Advanced Clinical Workflows: Orthopedics
Everyone wants to make their organization more efficient. In
this course, orthopedic or physical therapy providers and clinical
staff will learn to speed up documentation time and become
proficient in utilizing the “One-Stage Visit.
Duration: 1 hour
Intended audience: Clinical staff and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
athenaOne® Enhanced Claim
Resolution Service
athenaOne® Mobile
Using new technology can be a big adjustment - but this training
course is here to help! By watching this on-demand, you will learn
how to navigate the app, as well as gain insight on the positive
impact it can have on you and your patients’ experience! With the
new Encounter Prep workflow, you can get to know the patient
and begin documenting before the patient is even in the office.
Training scenarios include introduction to app navigations, how
to read the schedule and initiate encounter prep, documenting
the encounter during the patient’s exam, and overview of how to
access inbox tasks. After this video, you’ll be more familiar with
the new app, know how to streamline the encounter process by
utilizing encounter prep, and be able to stay on top of inbox tasks
by accessing the app from anywhere.
Duration: 45 minutes
This course will provide supporting insight into the athenaOne
Enhanced Claim Resolution service. The course consists of how
claim work is divided between athenahealth and your staff, how
to identify that work is being completed and what is expected
from you as an adopter to this service. Demonstrations will cover
navigating related workstreams within athenaNet and examples of
work that falls under this service. Also reviewed are best practices
and additional resources to assist you in optimizing success.
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
Duration: 23 minutes
Intended audience: Billing staff, Management, and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
Supplemental Training / Coaching and training services 35
Supplemental Training
athenaOne® Authorization Management
As a client who subscribes to athenaOne Authorization
Management, it is imperative for success to understand how
the service works on your behalf and the many benefits that the
co-sourcing model carries. During this course, you will gain a
deep understanding of the relationship between an encounter
and an authorization. You and your staff will observe examples
of associated work such as appropriate use of the authorization
tracker, editing or working a task, and messaging athenahealth.
Duration: 25 minutes
Intended audience: Admin/Clerical staff,Billing staff
and Management
Fully Worked Receivables (FWR)
In this course, you will learn what Fully Worked Receivables (FWR)
are, where they come from and what they mean. You will gain an
understanding of this specific type of claim hold, the workflows
for both athenahealth and your practice, and how to locate these
claims in athenaNet. We will look at each FWR status and the best
ways to resolve those impacted claims.
Duration: 20 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
How you’ll attend: Sign up from the athenahealth learning portal
Fundamentals of athenaNet Posting
to watch the on-demand.
athenaTelehealth
This on demand covers the new athenaTelehealth offering. You will
become familiar with how to schedule patients for Telehealth visits
and gain insight into the patients’ perspective of this new way to
connect! Providers will learn how to launch a virtual visit and how
to connect with your patients remotely.
Duration: 50 minutes
Intended audience: Admin/Clerical
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
Care Plan Documentation
For providers interested in learning how to document Care
Management in the Care Plan. In this course, we’ll orient you
on Care Plan documentation and utilizing templates within the
care plan to document patient care. Pre visit workflows for Care
Managers and reporting options will also be reviewed during
the course. You’ll gain an understanding of Care Plan creation
and Care Plan documentation.
Duration: 20 minutes
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
This on-demand course provides foundational posting knowledge
as we explore best practice recommendations as well as the
expectations for both client users and athenahealth within
athenaNet’s posting workflows. You will learn the fundamentals
around the automated processes of posting, payment types,
remittance types and as well as the basic workflows completed
when both are received into athenaNet. We will also review aspects
of posting such as supplying remittance, matching and posting
payments, reviewing correspondence and work associated with
non-athenahealth remittance.
Duration: 40 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
Impacts on A/R: Credentialing & Enrollment
This on-demand classroom includes a review of the importance of
credentialing and enrollment items, the associated scenarios that
impact financial health along with a demonstration of the tools that
can be utilized to avoid claims from holding unnecessarily. Once this
class has been completed, you will understand the actions required
of you and your staff in ensuring aged A/R for your practice, in
relation to these workflows, is kept as current as possible.
Duration: 45 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
36
Coaching and training services / Supplemental Training
eLearning
Virtual training
On-site training
Clinical coaching
Member-Centric Care Workflows in athenaNet
This on demand covers Member-Centric Care Workflows in
athenaNet. Member- Centric Care is a segment comprised of
providers, patients, and employers all seeking alternative
healthcare delivery models without insurance payers as the sole
means of payment. In this course, you will understand the MemberCentric Care models and learn how athenaNet can support
this segment. You will become familiar with how to set up ideal
workflows for enrolling and billing patients in membership-based
plans. Also, you will gain insight into the patients’ perspective, learn
ways to document the visit, and learn the reporting capabilities in
athenaNet. Note: This on demand does not cover exam navigation,
patient registration, and patient scheduling.
Revenue Cycle coaching
Patient Engagement coaching
o Surprises Act — Effective
N
January 1st, 2022
The No Surprises Billing Act, effective 1/1/2022, will impact medical
practices that bill emergency and select non-emergency place of
service claims. This on-demand class provides an overview of the
legislation and an explanation of how athenahealth is assisting
clients on the network in meeting compliance. You will learn the
configuration requirements, appropriate billing and claim resolution
workflows and support pathways should your practice choose to be
compliant moving forward.
Duration: 18 minutes
Intended audience: Management and Provider
How you’ll attend: Sign up from the athenahealth learning portal
Duration: 45 minutes
to watch the on-demand.
Intended audience: Billing staff, Clinical staff, Management,
and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
Optimize Charge Intergration
Reviewing and entering charges on a claim can take time. This
course is a guide to optimizing charge integration, helping you take
that time back. We’ll review order type and procedure template
mapping as well as how to run the Charge Integration Audit report;
find opportunities to map procedure codes to orders; verify the
correct setup of mappings; and combine charge integration with
document accelerators.
Navigate Psychiatry & Behavioral Health
Visit Workflows
Face-to-face visits with patients are particularly important for
psychiatrists and behavioral health professionals, so we want
to set you up for a smooth visit by guiding you through the
best practice recommendations for documenting those kinds
of patient encounters.
Duration: 35 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
Duration: 30 minutes
to watch the on-demand.
Intended audience: Clinical staff and Provider
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
Navigating Overpayment Scenarios
in athenaNet
In this on-demand training, you will learn the difference between
underpayments and overpayments, the overpayment scenarios
that can occur within athenaNet as well as the root causes
associated. Included in the discussion are the kickcodes utilized
to route claims to and from client responsibility, expected
actions for resolution and best practice recommendations. Once
completing this training, you will have a clear understanding of
how to complete work related to overpaid claims for your medical
practice.
Remittance Posting for Organizations with
Multiple Tablespaces in athenaNet
This on-demand video reviews the specific scenarios of dual posting
and poly posting for clients that operate with multiple tablespaces
on athenaNet. You will learn requirements and related workflows,
athenahealth’s remittance splitting functionality as well as best
practice recommendations for success.
Duration: 30 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
Duration: 17 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
Supplemental Training / Coaching and training services 37
Supplemental Training
Specialty Workflows: Cardiology
VBC: Diagnostic Accuracy
This course is for users at cardiology organizations who want to
easily shape and manage advanced clinical workflows. You’ll
learn best practices for documenting Coumadin management
and tests like Holter monitors, stress tests, echocardiograms, and
electrocardiograms. We’ll also discuss workflow-specific customized
encounter accelerators, such as encounter plans and order sets for
orders such as routine lab work and testing.
Learn how to prepare the encounter with potential diagnoses, choose
diagnosis codes to the highest level of specificity, and manage
reports to highlight your patient population based on patient risk.
You will learn how to provide Value Based Care and track the health
trends of your patients by capturing the most accurate diagnoses
year to year.
Duration: 35 minutes
Intended audience: Billing staff and Provider
Intended audience: Provider
How you’ll attend: Sign up from the athenahealth learning portal
Duration: 30 minutes
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
to watch the on-demand.
Specialty Workflows: Obstetrics
Welcome to athenaOne® Medical Coding
Welcome to athenahealth’s specialty training for Obstetrics. This
course provides and overview of specialty workflows for new
patients, routine OB follow up, and OB episodes. You will also be
introduced to some of the Clinical Admin settings that can enhance
your patient visit.
This course will provide supporting insight into the athenaOne
Medical Coding product and functionality. The course consists of how
coding work is divided between athenahealth and your staff, how to
identify that work is being completed and what is expected from you
as an adopter to this service. Also included is a review
of measurements of success and best practice recommendations.
Duration: 30 minutes
Duration: 20 minutes
Intended audience: Admin/Clerical staff,Clinical staff and Provider
Intended audience: Billing staff, Management, and Provider
How you’ll attend: Sign up from the athenahealth learning portal
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
to watch the on-demand.
Understand your athenaNet Enrollment
Learn how to receive swift payments and drop claims effectively with
this class on enrollment and credentialing. You’ll empower yourself
on athenaNet and get your organization paid faster by learning how
to manage the Enrollment Worklist, maintain information in the
billing tables, and work claims held for issues related to credentialing
and enrollment.
Duration: 30 minutes
Intended audience: Billing staff and Management
How you’ll attend: Sign up from the athenahealth learning portal
to watch the on-demand.
38 Coaching and training services / Supplemental Training
eLearning
Virtual training
On-site training
Clinical coaching
Revenue Cycle coaching
Patient Engagement coaching
Supplemental Training / Coaching and training services 39