Your answer is correct.
The correct answer is: receiver → the individual for whom the message is intended for in the
communication process., sender → the person with whom the message originates, noise →
anything that interrupts the transmission of a message in the communication process,
feedback → this helps the sender of a message know that it was received and understood.,
decoding → translating a message from its symbol form into meaning, encoding → the
process of converting an idea into words or gestures that will convey meaning, Frame of
reference → this is formed by a combination of experiences, education, culture,
expectations, personality, and many other elements., bypassing → this occurs when the
meanings of words are interpreted differently by different people., communication → the
transmission of information and meaning from one individual to another, channel → the
medium over which a message is physically transmitted
One advantage of oral communication over written communication is that it minimizes
misunderstandings.
Select one:
True
False
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The correct answer is 'True'.
Information flows through formal communication channels in three directions: downward,
upward, and spiral.
Select one:
True
False
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Information among workers flows through formal channels in three directions: downward,
upward, and horizontal.
The correct answer is 'False'.
Question 3
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Carol is sending an e-mail message to the Securities and Exchange Commission to ask
about a specific regulation. This is an example of external communication.
Select one:
True
False
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The correct answer is 'True'.
Question 4
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The three primary business communication functions are to inform, to persuade, and to
entertain.
Select one:
True
False
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Business communication functions fall into three primary categories: (1) to inform, (2) to
persuade, and (3) to promote goodwill.
The correct answer is 'False'.
Question 5
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The process of communication begins when the receiver puts a message into writing.
Select one:
True
False
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The process of communication begins when the person with whom the message
originates ⎯ the sender ⎯ has an idea.
The correct answer is 'False'.
Question 6
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Encoding is the process of converting an idea into words or gestures that will convey
meaning.
Select one:
True
False
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The correct answer is 'True'.
Question 7
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Flattened management hierarchies allow companies to react more slowly to market
changes.
Select one:
True
False
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In flat organizations, where the lines of communication are shorter, decision makers can
react more quickly to market changes.
The correct answer is 'False'.
Question 8
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Diverse workforces are able to respond as effectively as homogeneous workforces to
changes in local markets.
Select one:
True
False
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The correct answer is 'True'.
Question 9
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A company’s management team has come up with a strategic plan and will share it with all
employees. This is an example of downward communication.
Select one:
True
False
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The correct answer is 'True'.
Question 10
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Jacqueline, a payroll clerk, came up with an idea for processing payroll more efficiently and
presented it to the Human Resources Department manager. This is an example of a
downward flow of communication.
Select one:
True
False
Feedback
This is information flowing upward allows employees to suggest methods for improving
efficiency to management.
The correct answer is 'False'.