Saint Jerome’s Academy of Bagabag, Inc. Bagabag, Nueva Vizcaya Senior High School In Partial Fulfillment of the requirements in Entrepreneurship Reminisce Condotel Business plan Submitted by: Christopher D. Madronal Cherry Ann C. Afalla 12 - St. John the Apostle student Submitted to: Mr. Alvin Jay P. Alquesor Entrepreneurship Adviser A.Y. 2018-2019 TABLE OF CONTENTS I. Title Page---------------------------------------------------------------------------------------------1 II. Table of contents------------------------------------------------------------------------------------2 III. Introduction------------------------------------------------------------------------------------------3 A. The Business Concept and the Business Model B. The Business Goals: Vision, Mission, Objectives and Performance Targets C. The Business Offering and Justification IV. Executive Summary---------------------------------------------------------------------------------8 V. The Business Proponents: Organizers with their capabilities and contributions------------10 VI. The Target Customers and the Main Value Proposition to the customer--------------------12 VII. The Market, Market Justification based on the Industry Dynamics and the Macro Environmental factors affecting the Opportunities and Threats in the Market, the size, Potential and Realistic share of the market-------------------------------------------------------14 VIII. The Product and Service offerings----------------------------------------------------------------22 IX. The Enterprise Strategy and Enterprise Delivery Systems: Business Competitiveness----24 X. The Financial Forecasts and Expected Returns, Risks, and Contingencies------------------28 XI. Environmental and Regulatory Compliances----------------------------------------------------32 XII. The Capital Structure and Financial offering: Returns and the Benefits to Investors, Finances, and Business Partners-------------------------------------------------------------------34 XIII. Bibliography-----------------------------------------------------------------------------------------37 2 P a g e |The Reminisce Condotel CHAPTER I INTRODUCTION A. The Business Concept and the Business Model Reminisce Condotel is a condominium with hotel units and facilities. It is in vintage ambiance, people can invest their money in units and let it earn. Upon purchasing a unit, it includes free cleaning and maintenance anytime needed by the owner. The Reminisce Condotel also offer up to 5 star rated rooms and units. The condotel advertise “home away from home”. Diagram 1.1 Customers Business profit and Customer's benefit Smart Advertising In the Diagram 1.1 it represents our business model. Customers plus our smart advertising were in customer can bargain on what set up they want and upon their decision and the business administration’s decision it will result to win situation between the business and customer. Customers are highly accommodated by the professionally trained staff in the lobby. 3 P a g e |The Reminisce Condotel To make the business possible investors from any part of the world are open to invest and we assure the security of their investment and the return will be high as much as possible as we promise. The reminisce condotel is different from others because we value the bargaining power of customers by simply asking them what they want and agreeing to it in a profitable way. We assure the control of everything from the very start up to the long run of the business. B. The Business Goals: Vision, Mission, Objectives and Performance Target Vision The Reminisce Condotel envisions to provide a memorable and worth it experience to all our customers in a way they feel secure and feel the vintage ambiance of the Condotel. Mission As a condominium with hotel facilities, the Reminisce Condotel is committed to excellence in local and hopefully global market. We are committed to: our customers that we provide a quality unit and rooms in affordable price. our investors that we strive to give back high return in their investments. our staff that we provide them proper training and seminars such as leadership training. our management practice that we observe highly five star rated. 4 P a g e |The Reminisce Condotel The following objectives with its key result areas are in the diagram 1.2 below and this will be achieved by the vision and mission of the business Reminisce Condotel. Key Result Area’s Objective 1. To establish a good 1a. Increase in number of new customers customer relationship. 1b. Percentage of repeat customers 2. To make good profit and 2a. Increase in annual income make good return to the 2b. Return of investment owner and investors. 2c. Return on Asset 3a. Expansion of the Condotel 3. To be part of the global 3b. Growth in sales market place. 3c. Increase in number of customers 4a. Benefits of staff and employees are above the 4. To make satisfaction on industry rates the part of employees and staffs on higher department. 4b. Retention of the satisfaction on customers, employees and staff Diagram 1.2 The diagram 1.3 below show the key result areas and performance indicator and it will be the assigned project and goal for the next 10 years of running the business. Key Result Area’s Performance Indicator 2021 (depend on the year upon the opening) 2026 (5 years upon service) 2031 (10 years upon service) 1a. Increase in number of new customers 10% 30% 50% 1b. Percentage of retained customers 5% 20% 50% 5 P a g e |The Reminisce Condotel 2a. Increase in annual income Php 1 million Php 5 million Php 15 million 2b. Return of investment 10% 30% 50% 2c. Return on Asset 5% 15% 30% Start of building new establishment next to the main building. Opening of new 50 rooms and units. 7% 20% 40% 200 (Accommodations) 500 (Accommodations) 1000 (Accommodations) 4a. Benefits of staff and employees are above the industry rates 5% higher than industry 10% higher than industry 20% higher than industry 4b. Retention of the satisfaction on customers, employees and staff 6 out of 10 7 out of 10 8 out of 10 3a. Expansion of the Condotel 3b. Growth in sales 3c. Increase in number of customers Diagram 1.3 6 P a g e |The Reminisce Condotel C. The Business Offering and Justification The Reminisce Condotel offers a program were in unit owners can make their unit profitable by agreeing to the terms and condition of the management that other customers can rent the unit it as a hotel room in a short time, the cleaning and maintenance is free but it depends on the square foot coverage of the free service. Unit owners can assure the security of their belongings by putting individual secret security locker in every room that the management and the owner has only access. The bargaining power of customer is highly observed, by having a separate accommodating desk for the owners to bargain and new customers to bargain, present at the lobby. Vintage collection will be the decorations in the lobby but the rooms can be so modern that when you went inside the unit you will feel the futuristic technologies present and awkwardly saying when you go out you felt like you timed travel but all rooms are not the same and that depends upon the terms and conditions signed by the customer from the management of the condotel. A wide range of choices are present in every room but modification of the rooms such as painting the walls has to pass the management’s regulation and justification. We assure the terms and conditions clear to the customers before signing and again bargain in those terms and conditions are allowed to gain win and win situation to both parties. 7 P a g e |The Reminisce Condotel CHAPTER II EXECUTIVE SUMMARY The reminisce condotel is a condominium with hotel units and facilities. The business is owned by the business partner Christopher Madronal who is a business entrepreneur and Cherry Ann Afalla who is a medical doctor. It is the first establishment of the said business and it is built it the New City, Clark, Pampanga. The condotel has its vintage and antique ambiance to blend with its business brand. The business is committed to its vision to give justice to what the customers invest on the business, its mission to provide customers quality unit and rooms in affordable price, its objective to value customers and establish good customer relationship. This is to show the business focus on hospitability. The target customers of the business are local and international investors, balikbayans, locals who wants to own a unit in a prime location, parents with children studying near the condotel. The condotel offers wide range of choices in its hotel the commercial, superior, deluxe and presidential rooms. Also in its residential condominium there are commercial units, deluxe and presidential units with dining area, receiving area, kitchen, comfort rooms. The business also offers its customer the right to bargain and a home away from home establishment where everything is almost provided. The business has made partnerships to big companies like Microsoft, Samsung, LG for the software providers and Sm investments, Lucio Tan, Ayala and others to supply the hardware, financing needs of the business to be established and for its long run operation. They will support the business operation of offering up to 5-star rated hotel rooms and residential units. 8 P a g e |The Reminisce Condotel For the advertising and promotions of the business it will be through the hotel brand website, social networking, advertising gimmicks, commercials, radio broadcasting and the business will be launching its own application for fast and convenient customer service of the condotel. The business will be challenge by the macro environment, micro environment, its own weaknesses, and possible treats but the business will be responsible for its operation and the business as one will be going through this challenges with ease because the business has prepared sufficient financial needs, staffs, strategies to be on top of the game and back up plans for untimely changes of the market. Before the business will start to operate the business will further ensure that everything is with its proper condition to accommodate its residents, that the business passed different regulatory test safety and security and lastly that the business is capable of sustaining itself in the long run. The business value its customer so much that the business will be positioning its brand on hospitability and having priority on the customer’s bargaining power. All of this is to fulfill the business promise and it is to provide the customers a home away from home. 9 P a g e |The Reminisce Condotel CHAPTER III THE BUSINESS PROPONENTS: ORGANIZERS WITH THEIR CAPABILITIES AND CONTRIBUTIONS 1. Resource Mobilizer and Financial Backers The resource mobilizer and financial backers will be the investors and these investors have their own capabilities, skills, and interests. They believe that giving them the opportunity to become part of the business will be a success and it is true because they have the money and know how to control how much and how many. In addition, it is not just the investors who will provide the financial need but also the owner who will be the financial backer in case of emergency. The success if the business is once again from the investor and owner’s interest and dedication for the business future. 2. Technology Providers and Applicators The owner has made partnership to some large technology providers in the world because the owner once again wants to provide its customer the best of the best technology present. Some of the technology providers are Samsung and Lg plus Microsoft for the software. Lastly on the security and safety are studied and placed strategically and secretly in all part of the condotel. In addition to that, employees will be hired to monitor the security and safety of all inside and near the condotel 24 hours in 7 days a week. Every identical part will have a way of communication to the main security for fast response. 10 P a g e |The Reminisce Condotel 3. Governance and Top Management For the top management and governance, the owner will hire and promote a general manager with its assistant manager and deputy assistant manager for the purpose of not having any trouble in managing the business. The financial director will be hired with its accountant and cashier for the financing purposes. There will be a front office manager that will facilitate the lobby and will be in charge in monitoring the assistant front office manager, font desk agents and the valet parking. The human resource (HR) manager will be responsible of taking care of the employee recruitment, arrange staff training, make promotion and disciplinary decisions and check the staff attendance, the one in charge will be assisted by HR assistant. There will also be food and beverage director for the restaurant management. The sales manager is responsible on selling a room or a unit and services to individuals and groups. Lastly, the logistics department is responsible for tracking for daily supplies, purchasing appliances, and keeping security. 4. Operating and Support Team All of the business employees and staff are the operating and support team. Seminars and workshops will be made and team building activities in order to build and strengthen themselves on the challenges that may encounter in the progress of the condotel. Although seminars and workshop will takes place the owner will still put effort of checking the condition of the staff because the operating and support team are one of the key for the success of the business. 11 P a g e |The Reminisce Condotel CHAPTER IV THE TARGET CUSTOMERS AND THE MAIN VALUE PROPOSITION TO THE CUSTOMERS The Reminisce condotel is a place home away from home with its antique ambiance and unique characteristics. Since the reminisce condotel branch will be built in the new city in Clark, Pampanga, most of its target customers will be the people there. In addition to that a nearby airport and this will be an attraction to that place. Target market for the hotel Successful balikbayans who deserves a unit in the condotel who would like to have a comfortable home to reside in every time they visit the new city (capital) of the Philippines. Local investors who would appreciate the big potential of the business. International Investors who sees the potential of profit in the business. Target market for the condominium Parents with kids studying in the new city who would like to provide their kids less hassle travel to their school, provide security and home. People who want the advantage of home ownership at the new city and capital of the Philippines. People who wants to own a unit and let it earn for them. 12 P a g e |The Reminisce Condotel Building features Everything below is at its updated software provided by Microsoft and the technologies by LG and Samsung only. 1. Elevators, staircases and garbage chutes 2. Generators, water tank, storage facility every floor 3. Telephone lines and TV cables 4. Security system 5. Fire alarm all rooms has fire extinguisher with Emergency exits every floor 6. 3 swimming pools 7. Free Wi-Fi at the lobby and airconditioned anywhere in the condotel except the parking area 8. Separate parking space for residential condominium customers and condotel customers. 9. Shock proof 10. Rooftop is open for reservation, for pool parties and etc. The condotel owners enjoy: A unit in a very prime location Well trained and monitored staffs Loyalty Cards A good return of their investment And a chance to make a profit on their units. Treated like VIP’s The business doesn’t limit its target market all who wants to book in the hotel and to buy residential units are accommodated as long as the rooms and units are still available to occupy. The target customers are just to focus of the business to market itself to them and also this is to show its relevance and need for it in the market. The Reminisce Condotel will provide temporary living spaces for the buyers whenever they visit the new city, whether for business or pleasure and an investment tool that earns for them when not in use. 13 P a g e |The Reminisce Condotel CHAPTER V THE MARKET, MARKET JUSTIFICATION BASED ON THE INDUSTRY DYNAMICS AND THE MACRO ENVIRONMENTAL FACTORS AFFECTING THE OPPORTUNITIES AND THREATS IN THE MARKET, THE SIZE, POTENTIAL AND REALISTIC SHARE OF THE MARKET A. The Market The market for hotel and residential condominium industries are quite big and very different the market where product and service are being sold. The market of these industries depend so much on the demography and its environment, if a place is some way near some tourist attractions, schools especially universities, big businesses this industry easily blooms out of nowhere but if these industry is not located any nearby gateways it could hardly sustain itself in short it won’t be progressive compared to those alike industries near gateways. The Reminisce Condotel is built in the New City, Clark, Pampanga and its most target customer will be people around the city and those who want to invest a unit in a prime location. The market is in need and a big demand for hotel and condominiums specially to those who are looking for a prime location like near the school and near to some attractions. The market trend in the past year until today is that owning a condominium unit is already a privilege to other culture. The reminisce condotel provides its target market a home away from home, it provides them a complete package where short time stay or long time or even an invest of room is present because we combine the function of hotel and condotel and its offering. On the other hand, reminisce condotel is undeniably support its customers on their demand of hospitality and their high standards and this condotel will surely penetrate its market. 14 P a g e |The Reminisce Condotel B. Industry Dynamics The reminisce condotel will be facing some of the best hotels and condominium businesses in the country because of the big opportunity that open in the New City, Clark, Pampanga. Some hotels and condominium will surely arise but being the combination of both those businesses is already a game changer with them and also we are going to provide 5-star rated customer service. Small businesses that offer small time stay with super affordable price also will be threat to us so we ensure that our business ambiance will be friendly and very accommodative to all customers. Being a condotel is a benefit indeed, wider range of market, bigger number of customers and bigger potential market also market share. The customer service of our condotel is a game changer to the competition because we value the bargaining power of customers that it is not just us who value them and we give them reason to value as also. The reminisce condotel will ensure its place on top of every competitor by maintaining its 5-star rating in every areas and providing customer the best and worth it experience to all its customer. 15 P a g e |The Reminisce Condotel C. Macroenvironment Analysis Hotel industries and condominiums are growing steadily, this creates a new face to the society where customers won’t be a problem where and how they will stay because investing to condominiums and going to a hotel in a place they normally go is very much less hustle and very much an investment. Macro environment is everywhere in affect both people/ customers and the business. a) Politicolegal Increasing legislation enhances limitations on businesses, particularly as legislation is constantly changing and every continent adopts different laws. Business legislation is enforced to protect consumers, companies and the interests of society. In the part of our Team Members we provide them sufficient seminars and workshops such as leadership trainings, workshop for customer service and the like for them to be certified and work sufficient. The reminisce condotels prepares and ensure the quality and integrity of the building that it passed all necessary requirements to operate the business. b) Economic The Philippines inflation rate has made a big impact to the Filipinos which made the decrease of customers to invest for a residential condominium and reduce the local tourist of staying longer in the place because of high cost of products. Thus this changes with the Politicolegal environment result for the reminisce condotel to enhance and recognizes the bargaining of customers for them to ask what they want, terms and conditions plus the price and can be agreed upon by the management. 16 P a g e |The Reminisce Condotel c) Sociocultural Travel & tourism industry represents one of the key sectors in the national economy. Philippines are known in having hospitable citizens, where it welcomes its tourist like no other countries. Reminisce condotel provides global hospitality; their services are provided accordingly with their customer’s needs. The condotel contributes revenues to the government that serves the community in need. The culture that is already just memories to other are being preserve in the condotel with its own small museum with antiques displays in the condotel such as the lobby and hallways, thus adding more value to its social responsibility. d) Technological Technological advancement is growing rapidly with this the Reminisce condotel adapts with these technologies and utilizing it inside the condotel such as advance cctv cameras, biometric lock, finger print locks, solar panels and the like provided by the condotel technology provider LG company and Samsung and Microsoft for the software. Adding to this is the reminisce condotel launching its own application where it offers browsing for the room availability and reservation of course only with loyal customers. Also the condotel offers loyalty programme where you can earn points and receive rewards such as free parking, discounts, free meals and the like. e) Natural Big establishments such as hotels, industries and some corporations are contributing a considerable amount towards carbons emissions with negative implications to the issue of global warming. The reminisce condotel are facing tight regulations to 17 P a g e |The Reminisce Condotel reduce carbon footprints at the same way increasing the operational cost of the condotel. Thus, this result for the Reminisce condotel to invest for solar energy to decrease both carbon emissions and operational cost for the long run. D. Opportunities and Threats All business in the market present in the whole world has its stable line of operation where opportunities opens and it is now for the business to grab and make use of it. The reminisce condotel feels this too and here are some of its opportunities where it will be the reason to stand differently. OPPORTUNITIES: The new city in Clark, Pampanga The condotel will provide the people who visits the new city, a shelter for some time or a home to stay. Plus, in the new city, residential houses are not welcomed if not a very expensive lot and the condotel will be a game changer available for everybody. Being a condotel Being a condotel scopes a wider range of market, bigger number of customers and surely by being condotel it is an eye magnet to investors and to those willing to invest. Customers has high expectations with condotel and this greatly benefits the condotel to grind to be the top. The world starts to Globalize There are more booking and travelling options meaning more and more tourist going inside and out different places and hotels will be a good business. 18 P a g e |The Reminisce Condotel Businesses also are experiencing threats and some business lets this threat to degrade them. Sometimes this causes their downfall, most business do prepare for these threats even future threats such as renovations. The reminisce condotel’s present threats are the following: THREATS: Small Lodging Places This small lodging places are providing customers super affordable motels for short time stay and is a big treat to reminisce condotel because they take small time travelers in the market. Untimely changes in Macroeconomic Climate The untimely change in Macroeconomic environment such as the immediate implementation of inflation rate, it greatly affects the customers, business and staffs where the business has to come up with this immediately by implementing new strategy to address this change. Nearby Hotels and Condominiums Unit establishments The nearby businesses who offers hospitality services getting a part to the market and affecting the business performance. 19 P a g e |The Reminisce Condotel E. Market Size and Potential Share of the Market The target market of the reminisce condotel are both the hotel and condominium customers. The target market for the hotel are the balikbayans who wants to find a room to reside while visiting the new city, the local investors and international investors who foresee the potential of the business. The target market for the condominium units are families who wants to have a secure investment, customers who seeks advantage for home ownership in a prime location which is the New city in Clark, Pampanga and those customers who wants to own a unit and interested for the benefit of the ownership. The market size of the Reminisce Condotel is larger than the market size of the hotel and condominium industries because of course of the capacity and the big offers of our condotel. For the hotel, the number of customers (per family) expected to be market is 2500 and their average visit to the hotel will be twice a year. Market size = 2500 families × 2 visits × 365 days = 1,825,000 families expected customers in a year Market size profit = 1,825,000 customers × 500 = 912,500,000 per annum Potential Market Share = 912,500,000 per annum × 20% = 182,500,000 20 P a g e |The Reminisce Condotel For the residential condominium, the number of buyers (per family) expected to be market is 650 every year and it is a rent to own condominium units. Market size = 10 families × 365 days = 3,650 families expected customers in a year Market size profit = 3,650 buyers × 30,000 = 109,500,000 per annum Potential Market Share =109,500,000 per annum × 15% = 16,425,000 per year 21 P a g e |The Reminisce Condotel CHAPTER VI THE PRODUCT AND SERVICE OFFERINGS The Reminisce Condotel offers complete package in security, recreational areas, convention rooms and the like. One part of the package offers a program were in unit owners can make their unit profitable by agreeing to the terms and condition of the management that other customers can rent the unit it as a hotel room in a short time, the cleaning and maintenance is free but it depends on the square area coverage of the free service. Unit owners can assure the security of their belongings by putting individual secret security locker in every room that the management and the owner has only access. The right for the customer to bargain is highly observe, by having a separate accommodating desk for the owners for inquiries and new customers to query, present at the lobby. The reminisce condotel offers a home away from home service to its customers. A restaurant with wide range of menu is also offered to both residential and hotel customers even visitors which is also 5-star dining. All rooms are not the same and that depends upon the terms and conditions signed by the customer from the management of the condotel. A wide range of choices are present in every room like in hotel rooms we have many choices like of single commercial room, 2-3 bedrooms a presidential suite all with bathroom and a table. On the other hand, the residential condominium will also be having the choices like single bedroom commercial unit, 2-3 bedrooms a presidential unit with dinning are, receiving area, kitchen and toilet and bathrooms but modification of the rooms such as painting the walls has to pass the management’s regulation and justification. We assure the terms and conditions are clear to the customers before signing and again bargain in those terms and conditions are allowed to gain win and win situation to both parties. 22 P a g e |The Reminisce Condotel Per Room Pricing A rate is given per room without taking into account the number of people being accommodated in that room. The same rate is applied whether one person or two people stay in the room. Then, the difference for breakfast is applied per person. Pricing model: Per Room According to this, the rate would be as below: Food rate: Php 250.00 / per person Single / Double Room Only: Php 5,000.00 Difference for Third Person: Php 1,500.00 Triple Room Only: Php 6,500.00 Note: With this pricing model, you should not ignore the fact that there are many price variations: 4 room types (Commercial, Superior, Deluxe, Presidential) 2 rate types (Room Only, Non Ref Room Only). For the residential condominium units, it is sold by rent to out and it can be semi-annual, monthly, and annual payment. The ordinary condomium unit with single bedroom commercial unit, 2-3 bedroom superior, deluxe and presidential units with dining area, receiving area, kitchen and toilet and bathrooms. The price of the commercial unit ranges from Php 30,000 – 50, 000, the upper unit ranges from Php 80,000 to 300,000. All the customers who wants to inquire are accommodated in the customer service area where they can bargain about the price, modifications, design and the like to come up with an acceptable agreement and the signing of contract. 23 P a g e |The Reminisce Condotel CHAPTER VII THE ENTERPRISE STRATEGY AND ENTERPRISE DELIVERY SYSTEMS: BUSINESS COMPETITIVENESS A. Enterprise Strategy The reminisce condotel wants to establish itself in the local market and will start in the new city, Clark, Pampanga. The business will be focusing on its hospitality, making the business the reflection of the Filipinos at the same time sustaining business financial need and building its good image and reputation as a head start for the business to reach its future goals like being part in the global market. Since the business will be a part of the new city therefore it will be focusing its strategies major to the international tourists and locals who will be visiting Clark, Pampanga. One of its strategy will be the business having a website and it will provide the visual treat for the visitors, in just a matter of clicks you can make a book on your chosen hotel rooms and you will be informed about anything on the hotel with those clicks. Secondly the condominium will be accommodating customer’s inquiry in a customer based bargaining power which will be having a separate customer service section in the lobby. Thirdly, all of the things used to construct the building, design the building, software and technologies are high end qualities provided by big names and companies such as LG, Samsung, Microsoft and Tox Hardware. Lastly, resource mobilizer is not just the investors who will provide the financial need but also the owner who will be the financial backer in case of emergency. The success if the business is once again from the investor and owner’s interest and dedication for the business future. The Reminisce Condotel will undeniably sustains its own and will satisfy a big number of valued customer throughout its operation. The resource mobilizer, financial backers are 24 P a g e |The Reminisce Condotel sufficient, the technology providers and applicators are responsive and has already made partnership with them, the governance and top management has already been set from President up to the Service Crews, and the last operating and support team are overdosed with seminars and workshop to maximize and perform a 5-star service for the hotel and condominium operations. B. Enterprise Delivery System Input Throughput Output The concept of building a hotel enterprise in the New Planned and Set City, Clark, Pampanga. Resource (the need for it is for business, Mobilizer and The High End made Reminisce pleasure and visit) Financial Backers Condotel Technology 1. Hotel rooms residential condominium in Providers and 2. Residential the New City, Clark, Applicators The concept of building a Pampanga. (the need for it is for a home in a prime location) The prime location, New Governance and Top Management Condominium units 3. Restaurant with 5-star facilities Operating and Support Team City, Clark Pampanga Diagram 1.4 The diagram 1.4 entail that the Reminisce Condotel’s input in the enterprise delivery system are the cause and the origin of the concept of building a hotel enterprise, residential 25 P a g e |The Reminisce Condotel condominium in the New City, Clark, Pampanga and the prime location opportunity which is a big pro for the business. The business proponents and the people behind the business are the Resource Mobilizer and Financial Backers, Technology Providers and Applicators, Governance and Top Management, Operating and Support Team. The success of the business venture to operate result to high-end made Reminisce Condotel offering up to 5-star rated hotel rooms, condominium units and restaurant. Marketing Desired Outcomes Positioning The business centralized itself on hospitability at the same time for the sustain of the financial needs Product situation with The business offers up to 5-star rated hotel rooms, residential customers condominium units and restaurants. Also halls for some big occasions, and a facility for meeting and events. Place The condotel is built in the new city, clark, Pampanga and it Being part in the Global Market People Customer’s Satisfaction is a prime location for the business. Win to win The business will be having people assigned in general Local Expansion Early return of manager up to the service crew. Promotion Travel Assistants, Hotel Directories and Customers. investments The business is promoted through Internet, Media reports, Big profit Price The condotel adopts the premium pricing policies for its upscale services. Diagram 1.5 26 P a g e |The Reminisce Condotel The diagram 1.5 shows that the Reminisce Condotel also has its marketing mix as planned to have an initial image to the market. The marketing mix will serve the business stepping stone towards the common goal. Also the marketing mix will be one cause of the desired outcomes most are the fulfillment of the business goal like local expansion, customer satisfaction and loyalty, with its early return of investments and the like. Lastly the business enterprise delivery system shows the business competitiveness and its stand out strategies to be on top of the game, plus the business promotes the country’s hospitability. 27 P a g e |The Reminisce Condotel CHAPTER VIII THE FINANCIAL F ORECASTS AND EXPECTED RETURNS, RISKS, AND CONTINGENCIES A. FINANCIAL FORECAST Assets Current Assets Cash 10,000,000 Inventory 5,000,000 Pre-paid Insurance 15,000,000 Total Current Assets: 30,000,000 Non-Current Assets Building 800,000,000 Accumulated Depreciation- Building Automobiles 100,000,000 5,000,000 Accumulated Depreciation- Automobiles Computer and Data processing Equipment Accumulated Depreciation- Equipment 1,000,000 2,000,000 500,000 Land 100,000,000 Old antiques and Furniture 10,000,000 Technologies (Security and safety systems) 15,000,000 Permits and Licenses 3,000,000 Total Non-Current Assets: 1,036,500,000 Total Assets: Php 1,066,500,000.00 28 P a g e |The Reminisce Condotel Balance Sheet Liabilities Accounts Payable 10,000,000 Shareholders Loan 100,000,000 Bank term Loan 10,000,000 Total Liabilities: Php 120,000,000.00 Owner’s Equity Initial Investment 170,250,000 Capital 200,000,000 Net Income 576,500,000 Total Equity: Php 946,750,000.00 Income Statement Income Sales 1,000,000,000 Less: Cost of goods sold (condo units) 300,000,000 Gross Profit: 700,000,000 Expense Payroll expense 2,500,000 Utility expense 3,500,000 Repairs and Maintenance expense 1,250,000 Advertising expense 3,000,000 Insurance expense 10,000,000 Taxes and Licenses expense 5,000,000 Depreciation expense 101,500,000 Miscellaneous expense 250,000 Total Expense: 124,000,000 Net Income: Php 576,500,000.00 29 P a g e |The Reminisce Condotel B. Risk and Contingencies Plan The business wants to fulfill the business’ vision, mission and achieve its objectives with no other agendas and this needs 100% responsibility is upon the business management. With this reason the business also admits the risk that the business may face and made some of the risk contingency to handle the risks. These contingencies don’t reduce the probability of the possible risk but to reduce the impact it will do with the business. Risk Contingencies The business hires a business consultant/s that will work only for the reminisce condotel and he/she will be in charge in monitoring the Short Term Sale sustainability of the business and its strategies for the long run. Lastly the consultant will also be providing advance strategies for future risk. The business prepares for natural calamities such as floods, hard blowing winds, earthquakes by giving the infrastructure high quality materials, making it shock proof, building it with a well-planned foundation, Natural big and thick shatter proof windows, thick walls that can ensure the life of Calamities the residents and people inside the building. Moreover the business prepares a sufficient room to accommodate a large number of residents in emergencies, plus the business allot financial need with this calamities both restoration and emergency purposes. Budget Since the business is costly especially in its construction the reminisce condotels has its financial back-ups and mobilizer to ensure the business will run smoothly in any ways. 30 P a g e |The Reminisce Condotel The reminisce condotel will be ensuring the staff benefits, trainings, seminars and the like to make it up with the staffs and giving them no reason Staffs Issues not to work well. The condotel also hires back up staffs in case of illnesses and death to sustain and provide a number of staff to accommodate all of the business customers and residents. The business foresees the risk of utility issues that’s why the business has its own back-ups such in the power shortages, the business has a number of generators and solar energies generated from the solar panels and this will Utility Issues sustain the business power for months. The water shortage also is well viewed and the business has its own water well just for the water shortage emergencies to support the needs of the customers and residents. A budget for these issues are also has been allotted. Equipments are like the mechanical way that supports the life of the business functions and equipment issues are a big problem in the business. The reminisce condotel sees and prepares back-ups with this like in having Equipment computer breakdowns, virus attacks and the like the business stores back-up Issues copies of the stats and information both with hard and soft copies to ensure this the business hires an expert in software to ensure the data are safe. Also, the business allots sufficient back-up financing need in this risk. Owners Illness or Death The reminisce condotel is owned by two owners and the death of one partner will result for the other one to take charge in the business. 31 P a g e |The Reminisce Condotel CHAPTER IX ENVIRONMENTAL AND REGULATORY COMPLIANCE The Reminisce Condotel is an environment friendly in a way it provides up to 5-starhotel rooms/units to its valued customers. The business prepares with environmental and regulatory compliance in as early as the first day of conceptualization of the business. The business hires a consultants and a business lawyer to plan and prepare for the environment analysis, strategies that will make the business eco-friendly business that will surely be benefited by the country, also with regulatory compliance it will be monitored just in a way the business will adjust its offering to the market tome the business still profitable and making sure that the service provided is one of a kind. In the regulatory compliances, increasing legislation enhances limitations on businesses, particularly as legislation is constantly changing and every continent adopts different laws. Business legislation is enforced to protect consumers, companies and the interests of society. In the part of our Team Members we provide them sufficient seminars and workshops such as leadership trainings, workshop for customer service and the like for them to be certified and work sufficient. The reminisce condotels prepares and ensure the quality and integrity of the building that it passed all necessary requirements to operate the business. On the other hand, for the environmental adjustments made by the business to make it ecofriendly, Big establishments such as hotels, industries and some corporations are contributing a considerable amount towards carbons emissions with negative implications to the issue of global warming. The reminisce condotel are facing tight regulations to reduce carbon footprints at the same way increasing the operational cost of the condotel. Thus, this result for the Reminisce condotel to invest for solar energy to decrease both carbon emissions and operational cost for the long run. 32 P a g e |The Reminisce Condotel Lastly, the reminisce condotel ensure that the business is making a good relationship and good image with the government and making the residents safety first as providing them a residential permitted facilities and structures. Thus, the business will be making sure of sufficient update of the deadlines of its contracts in regulatory compliance and the business will be monitored and check more to ensure its eco-friendly status high and rated 5-star. 33 P a g e |The Reminisce Condotel CHAPTER X THE CAPITAL STRUCTURE AND FINANCIAL OFFERING: RETURNS AND BENEFITS TO INVESTORS, FINANCERS, AND BUSINESS PARTNERS A. CAPITAL STRUCTURE Assets Current Assets Cash 10,000,000 Inventory 5,000,000 Pre-paid Insurance 15,000,000 30,000,000 Total Current Assets: Non-Current Assets Building 800,000,000 Accumulated Depreciation- Building Automobiles 100,000,000 5,000,000 Accumulated Depreciation- Automobiles Computer and Data processing Equipment Accumulated Depreciation- Equipment 1,000,000 2,000,000 500,000 Land 100,000,000 Old antiques and Furniture 10,000,000 Technologies (Security and safety systems) 15,000,000 Permits and Licenses 3,000,000 Total Non-Current Assets: 1,036,500,000 Total Assets: Php 1,066,500,000.00 The reminisce condotel is an independent business in a way that its capital mostly came from the shareholders and some only came from the investors, the business partners, and financers. The equity capital is followed by the business as the capital structure. 34 P a g e |The Reminisce Condotel The assets on top is where the invested and capital money will go. This structure is beneficial for the company because majority of the financed used is the business operation came from the shareholders, the owners but the cost can be very high. In the business world the higher the investment, the higher the risk thus the profit. Below are the liabilities and the owner’s equity that will balance and finance the assets: Liabilities Accounts Payable 10,000,000 Shareholders Loan 100,000,000 Bank term Loan 10,000,000 Total Liabilities: Php 120,000,000.00 Owner’s Equity Initial Investment 170,250,000 Capital 200,000,000 Net Income 576,500,000 Total Equity: Php 946,750,000.00 35 P a g e |The Reminisce Condotel B. RETURNS ON INVESTMENT AND BENEFITS Our investors are being well accompanied by the condotel business by the formula below, which have been agreed upon by the investors for them to benefit from their investment: ROI = (Revenue - Cost of Investment) x 2% For example, the investment of Mr. Tom McKey is Php 5,000,000 and the money were used to supply the financial need of the business and his investment made helped the business to operate and this result for the annual revenue of 124,000,000 less 5,000,000 for his investment and result is multiplied by 2% for their benefit and this is one way of the business to give thanks for their trust. Moreover, after this first year of getting their benefit from their investment they can now withdraw the 50% of their investment if they want, if not the second year will reduce the benefit to 1.5% up to the 5 year they will be paid 100% and the recon tract of their investment will follow if they will. The return on investment is a contract signed by both the owner and the investor for formality and ethics. The business ensures that the investors are aware of the terms and conditions of the business upon their investment and also the terms that are suggested by the investors are processed and let every investor of the business to know and talk about it. And of course to our financers we do also give them shares annually as their reward for supporting the business operations. Also, the money used to finance the business will be returned semi-annually depending on the agreed term of both the business and the financers such as bank loans. Lastly the business partners will be ensured that the business is making effort of making them accommodated by fulfilling the contract and paying them sufficiently and giving them shares as an exchange of their trust and loyalty. 36 P a g e |The Reminisce Condotel BIBLIOGRAPHY Links: https://yourbusiness.azcentral.com/examples-equity-capital-24292.html https://www.researchgate.net/publication/276003087_The_Capital_Structure_of_Business_ Start-Up_Is_There_a_Pecking_Order_Theory_or_a_Reversed_Pecking_Order_Evidence_from_the_Panel_Study_of_Entrepreneurial_Dynamics https://www.wordstream.com/blog/ws/2018/09/07/hotel-marketing https://www.theartonbyrockwell.com/?gclid=EAIaIQobChMIsOjr_uS3wIVASQrCh2oqwtiEAAYAiAAEgLP6_D_BwE https://www.hotellinkage.com/blog/different-pricing-models-in-the-hotel-industry https://www.littlehotelier.com/r/hotel-marketing-tips/5-clever-pricing-strategies-for-smallhotels/ https://www.mplans.com/hotel_marketing_plan/marketing_strategy_fc.php https://www.hospitalitynet.org/opinion/4072970.html https://business.inquirer.net/247451/condotel-investment-101 https://smallbusiness.chron.com/list-assets-business-4300.html https://www.planprojections.com/industry-templates/hotel-revenue-projection/ https://www.emeraldinsight.com/doi/abs/10.1108/09596110910975954 http://www.assuredhotels.co.uk/financial-forecasting https://www.ukessays.com/essays/tourism/enterprise-resource-planning-system-in-thehotel-industry-tourism-essay.php https://www.slideshare.net/Amazing2009/grand-cenia-condotel-residences-1121386 https://www.iafrikan.com/2016/06/15/4-reasons-why-a-business-plan-is-important/ Books: Marketing by So Torres Entrepreneurship by Eduardo A. Morato Jr. 37 P a g e |The Reminisce Condotel