Page 1 of 7 Windows Update Issues found Wireless capability is turned off Not fixed Turn on wireless capability Completed Problem with wireless adapter or access point Not fixed Reset the wireless adapter Failed Investigate router or access point issues Failed A network cable is not properly plugged in or may be broken Plug an Ethernet cable into this computer Check for pending updates Download and Install pending updates Not fixed Failed Fixed Completed Potential issues that were checked Default Windows Update data locations have changed Issue not present Some security settings are missing or have been changed Issue not present Check for missing or corrupt files Issue not present Service registration is missing or corrupt Issue not present System date and time aren't correct Issue not present Issues found < Wireless capability is turned off Not fixed Turn on wireless capability Completed Network Diagnostics Log File Name: < 4E85971C-E3FE-4895-A374-EBB324685F55.Repair.Admin.1.etl Problem with wireless adapter or access point Not fixed Reset the wireless adapter Failed Investigate router or access point issues Failed If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button. < A network cable is not properly plugged in or may be broken Not fixed Plug an Ethernet cable into this computer Failed An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. file:///C:/Users/Subhadeep/AppData/Local/ElevatedDiagnostics/2560293460/202109080... 08-09-2021 Page 2 of 7 Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable. < Check for pending updates Fixed Download and Install pending updates Completed Did you know that there are pending updates for this machine? Choose “Apply this fix” option below to start the update process in the background immediately. Potential issues that were checked Default Windows Update data locations have changed Issue not present The location where Windows Update stores data has changed and must be repaired. Some security settings are missing or have been changed Issue not present Check for missing or corrupt files Issue not present Service registration is missing or corrupt Issue not present System date and time aren't correct Issue not present Detection details Diagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Ethernet driver information: Description . . . . . Manufacturer . . . . Provider . . . . . . Version . . . . . . Inf File Name . . . . Inf File Date . . . . Section Name . . . . Hardware ID . . . . . Instance Status Flags Device Manager Status IfType . . . . . . . Physical Media Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . : : : : : : : : : : : : Realtek PCIe GbE Family Controller Realtek Realtek 10.25.119.2018 C:\Windows\INF\oem12.inf 25 January 2018 14:24:20 RTL8168GU.ndi pci\ven_10ec&dev_8168&rev_10 0x180200a 0 6 14 Diagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Wi-Fi driver information: Description . Manufacturer Provider . . Version . . Inf File Name Inf File Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . : : : : : : Qualcomm Atheros QCA9377 Wireless Network Adapter Qualcomm Atheros Communications Inc. Qualcomm Atheros Communications Inc. 12.0.0.461 C:\Windows\INF\oem14.inf 08 January 2018 15:24:08 file:///C:/Users/Subhadeep/AppData/Local/ElevatedDiagnostics/2560293460/202109080... 08-09-2021 Page 3 of 7 Section Name . . . . Hardware ID . . . . . Instance Status Flags Device Manager Status IfType . . . . . . . Physical Media Type . . . . . . . . . . Code . . . . . . . . . . . . . . . . . . : : : : : : ATHR_DEV_OS63_988x_LE_NFA435_TF11.ndi pci\ven_168c&dev_0042&subsys_090117aa&rev_31 0x180200a 0 71 9 Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Result of diagnosis: No problem found Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Result of diagnosis: No problem found Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: 6ad054ef-ec0b-4d62-aa8e-6b27d038cb7a Interface name: Qualcomm Atheros QCA9377 Wireless Network Adapter Interface type: Native Wi-Fi Connection incident diagnosed List of visible access point(s): 0 item(s) total, 0 item(s) displayed Connection History Information for Auto Configuration ID 4 List of visible networks: 0 item(s) total, 0 item(s) displayed List of preferred networks: 0 item(s) Information for Auto Configuration ID 3 List of visible networks: 0 item(s) total, 0 item(s) displayed file:///C:/Users/Subhadeep/AppData/Local/ElevatedDiagnostics/2560293460/202109080... 08-09-2021 Page 4 of 7 List of preferred networks: 0 item(s) Information for Auto Configuration ID 2 List of visible networks: 1 item(s) total, 1 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID -----------------------------------------------------------------------------Infra <unknown> Yes 100 Yes moto e5 plus 7753 List of preferred networks: 6 item(s) Profile: moto e5 plus 7753 SSID: moto e5 plus 7753 SSID length: 17 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: Connectable: No Reason: 0x00028001 Profile: Ujjwal SSID: Ujjwal SSID length: 6 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: Connectable: No Reason: 0x00028001 Profile: ADYYTWljcm9tYXhBMTA3 SSID: ADYYTWljcm9tYXhBMTA3 SSID length: 20 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: Connectable: No Reason: 0x00028002 Profile: ADYYTWljcm9tYXhBMTA3 2 SSID: ADYYTWljcm9tYXhBMTA3 SSID length: 20 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: Connectable: No Reason: 0x00028001 Profile: Mumpy SSID: Mumpy SSID length: 5 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: Connectable: No Reason: 0x00028001 Profile: Oppof3plus SSID: Oppof3plus SSID length: 11 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: Connectable: No Reason: 0x00028002 No No No No No No file:///C:/Users/Subhadeep/AppData/Local/ElevatedDiagnostics/2560293460/202109080... 08-09-2021 Page 5 of 7 Information for Connection ID 1 Connection started at: 2021-09-08 14:29:39-657 Auto Configuration ID: 2 Profile: moto e5 plus 7753 SSID: moto e5 plus 7753 SSID length: 17 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: d0-77-14-7b-07-d7 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 0 Ndis Tx: 0 Unicast decrypt success: 56 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 0 Rx failure: 0 Tx success: 492 Tx failure: 3 Tx retry: 0 Tx multiple retry: 0 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 1 item(s) Times: 2021-09-08 14:36:32-101 Roamed from BSSID: d0-77-14-7b-07-d7 Reason: 0x00000001 Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101 Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Interface GUID: 6ad054ef-ec0b-4d62-aa8e-6b27d038cb7a Interface name: Qualcomm Atheros QCA9377 Wireless Network Adapter Interface type: Native Wi-Fi Result of diagnosis: Problem found Root cause: file:///C:/Users/Subhadeep/AppData/Local/ElevatedDiagnostics/2560293460/202109080... 08-09-2021 Page 6 of 7 Wireless capability is turned off Detailed root cause: Radio is off (SW switch) Repair option: Turn on wireless capability Network Diagnostics Log File Name: 4E85971C-E3FE-4895-A374-EBB324685F55.Diagnose.Admin.0.etl Other Networking Configuration and Logs File Name: NetworkConfiguration.cab IsPostback_RC_PendingUpdates IsPostback: False IsPostback_RC_PendingUpdates IsPostback: True IsPostback_RC_PendingUpdates IsPostback: True Service Status Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182. Service Status Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182. Service Status Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182. Collection information Computer Name: Windows Version: Architecture: Time: LAPTOP-F1V2MNGA 10.0 x64 Wednesday, September 8, 2021 2:37:33 PM Publisher details Background Intelligent Transfer Service Find and fix problems that may prevent background downloads from working Package Version: Publisher: 3.5 Microsoft Windows Windows Network Diagnostics file:///C:/Users/Subhadeep/AppData/Local/ElevatedDiagnostics/2560293460/202109080... 08-09-2021 Page 7 of 7 Detects problems with network connectivity. Package Version: Publisher: 4.0 Microsoft Windows Windows Update Resolve problems that prevent you from updating Windows. Package Version: Publisher: 9.3 Microsoft Windows Windows Update Resolve problems that prevent you from updating Windows. Package Version: Publisher: 9.2 Microsoft Corporation file:///C:/Users/Subhadeep/AppData/Local/ElevatedDiagnostics/2560293460/202109080... 08-09-2021
