Sterling OMS Support Lead
Job Title
OMS Support Lead
Job Category
Information Technology
Job Location
Bangalore, India
Job Status
Full Time
Company
Overview
Fossil Group is a global retailer specializing in the design, innovation, and marketing of fashion lifestyle and
accessory products. At the heart of Fossil Group's vision is a commitment to fostering creativity and
delivering the best in design through its three core businesses: the Fossil brand; the Skagen brand; and a
multi-brand watch portfolio business. This portfolio includes Adidas, Armani Exchange, Burberry, Diesel,
DKNY, Emporio Armani, Karl Lagerfeld, Marc by Marc Jacobs, Michael Kors, Michele, Relic, Tory Burch, and
Zodiac. Fossil Group is constantly developing its businesses through core competencies in innovative
branding, world-class design, and dynamic global distribution.
Scope
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Job Description
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Must Have Skills
and Experience
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Responsible for the Second Line support and maintenance to minimize service disruption in
relation to Fossil's IT systems in the Direct Services group supporting the Enovia application.
○ Scope includes: problem determination, workaround resolution, root cause analysis,
major incident management, application upgrades, team management, reporting,
onboarding applications
The Lead will provide leadership and mentorship to the support analysts in a supervisory role for
the Sterling OMS application
Ensures documentation is updated, metrics communicated and ensures the defined SLAs are met.
Provide suggestions for improvements in all areas of scope.
5x12 hours weekly and only on call support during India night hours and weekends
Ensuring that systems are fully operational and any loss of service is restored in a timely and
efficient manner
Providing a high level of service to our customers and adhering to our SLAs for response and
restoration times
Working independently and collaborating(as necessary) with other teams to drive resolution to
incidents.
Manages incidents and requests using online tools and following IT RUN policies and procedures
Create productive relationships with key stakeholders
Ensure that solution and application support documentation is maintained to the highest quality
and accuracy
Able to drive to resolution medium to high complexity application related incidents
Plan and execute application upgrades
Able to analyze the business impact of the incident and communicate to the affected user and
minimize the disruption
Deploying and supporting applications on test and production environment
Provide timely and clear communication updates to customers and leaders
Keeps track of application changes with version control
Proactively recommend enhancements to improve the functioning of the application.
Able to assess business impact and escalate issues in a timely manner
Hands on experience implementing the omni channel flows ( BOPIS/ SFS/ Pre orders/ Back orders )
for Retail business using Sterling OMS.
Good understanding of Integration between Sterling commerce and Ecommerce platforms.
Required Skills
and Experience
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5-8 years of hands on experience using IBM Sterling OMS Version 9.4 or newer
5 years of experience with programming in Java/J2EE, XML/ JSON, XSL, JMS, RESTful web services,
JSP and JavaScript (Web Sterling Store and Call center applications) Experience with version control
management using IBM Bluemix, GIT repository
Experience in IBM MQ series, JMS and SFTP protocols
Strong working knowledge of SQL with DB2 database
Strong technical and analytical and problem-solving skills
Proven critical thinking skills
Excellent verbal and written communications skills, including the ability to communicate in
business terms, create organized and informative reports, as well as comprehensive, accurate
documentation
Strong customer service skills
Experience leading a team
Schedule Flexibility - responsibilities may require occasional evening and weekend work
Familiarity with ServiceNow or equivalent IT Service Management tool
Understanding of change and release management
Understanding of software development cycle
Accommodations
Statement
Fossil is an Affirmative Action and Equal Employment Opportunity Employer. We consider applicants
without regard to race, sex, religion, national origin, disability or protected veteran status, or any other
protected category. Anyone requiring special accommodations to our normal application process please
email applicationaccommodation@fossil.com and we will assist you.
Brand Highlights
Fossil is an American lifestyle brand, creatively rooted in authentic vintage and classic design. Fossil stands
for the optimism and creativity at the heart of American culture. Inspired by vintage design, we take the
best from the past and update it for today’s consumers. Since 1984, we have shared our quality products
with our fans as we celebrate living an authentic life. As we approach our 30th anniversary, we will continue
to reinvent the best of vintage culture with a modern eye.
Fossil reserves the right to modify all elements of this position, including but not limited to duties/responsibilities,
qualifications, physical requirements, work environment and compensation in whole or in part at any time.