R6 Lite Hardware User Guide
NCR SelfServ™ Checkout (7350)
Release 6L
BCC5–0000–5211
Issue B
The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR SelfServ™ is a trademark of NCR Corporation
in the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
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Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
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Copyright © 2018
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved
i
Preface
Audience
This publication is written for hardware installer/service personnel, system integrators,
and field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
ii
Safety Requirements
The NCR SelfServ™ Checkout (7350) R6 Lite conforms to all applicable legal
requirements. To view the compliance statements see the NCR FastLane SelfServ™
Checkout Safety and Regulatory Information (B005–0000–1829).
AC Disconnect
Warning: A readily accessible and easily identifiable means of disconnecting power
from the NCR SelfServ™ Checkout (7350) R6 Lite unit must be provided, such as a
plug on the power cord, isolating switch, or circuit breaker incorporated in the
building wiring.
Attention: Il est impératif d'avoir un moyen pour débrancher l'électricité. Ce moyen
d'accès doit être visible et facile a identifier, du genre la prise de courant, le switch
d'isolation, ou le disjoncteur incorporé dans l'installation électrique du bâtiment ou
de l'immeuble.
Normal power down of the system is accomplished by turning off the UPS after an
orderly shutdown of the software. The UPS is located behind the NCR SelfServ
Checkout door.
Emergency power down is accomplished by pulling the AC power cable from the power
strip located under the Bag Scale or Takeaway Belt, or by pulling the AC power cable
from the wall outlet.
iii
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging that is related
to a missing, wrong or defective unit or item, or damage to the frame/cabinet of the
unit, contact NCR and provied a detailed description of the issue.
Note: Used equipment that experiences a failure does not qualify as an OBF and must
go through the NCR warranty process.
To contact NCR, do any of the following:
A. Send an email message to CustomerSat.Retail@ncr.com with the following details:
•
NCR Sales Order # (Sales Order # are located on the box)
•
Date of Product Installation
•
Product Model #
•
Unit Serial #
•
NCR part # of defective/missing/wrong component
•
Description of Failure (please be specific. For example: “display will not power
on”)
•
Customer/Requestor’s contact name, phone number and/or e-mail address
•
Address to ship replacement part(s)
Note: Components of the NCR SelfServ™ Checkout (7350) R6 Lite can be
replaced by an NCR Services technician.
B. Call or leave a voice message at
•
1–800–528–8658 (USA)
•
+1–770–623–7400 (International)
Note: When leaving a message, please provide a phone number and/or an email
address so NCR can contact you if additional details are needed.
iv
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
•
Improper or insufficient maintenance
•
Improper use or unauthorized modifications of the product.
•
Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCR SelfServ™ Checkout Site Preparation Guide (B005–0000–1825), in the
NCR Workstation and Peripheral AC Wiring Guide (BST0–2115–53), and in the
NCR Ethernet Communications Wiring Guide (BST0–2115–8–82).
For detailed warranty arrangements please consult your contract documents.
v
References
•
NCR SelfServ™ Checkout 7350 Site Preparation (B005-0000-1825)
•
NCR SelfServ™ Checkout 7350 Hardware Installation (B005-0000-1826)
•
NCR SelfServ™ Checkout 7350 R6 Lite Hardware User Guide (BCC5-0000-5211)
•
NCR SelfServ™ Checkout 7350 R6 Lite Parts Identification Manual (BCC5-0000-5213)
•
NCR SelfServ™ Checkout Safety and Regulatory Statements (B005–0000–1829)
•
NCR SelfServ™ Checkout Note and Coin Reference (B005-0000-2329)
•
NCR 7346 F309 2ST Self-Service Receipt Printer Owner’s Manual (B005-0000-1816)
•
NCR 7346 F309 2ST Self-Service Receipt Printer Service Guide (B005-0000-1817)
•
NCR 7346 F309 2ST Self-Service Receipt Printer Parts Identification Manual
(B005-0000-1818)
•
NCR RealScan 78 (7878) Hardware Service Guide (B005-0000-1725)
•
Profile Manager Lite (PML) User Guide (B005-0000-2279)
•
Bulk Coin Recycler Engineers Manual, TSP 155, Issue: 1.0, April 2008, Money Controls
•
SR5i Technical Manual, TSP 095, Issue: 1.3, June 2007, Money Controls
•
Compact Hopper Technical Manual, TSP 056, Issue 1.9, January 2008, Money Controls
•
NCR RealScan™ 79 (7879) User Guide (B005-0000-2299)
•
NCR RealScan™ 79 (7879) Service Guide (B005-0000-2300)
•
NCR RealScan™ 79 (7879) Parts Identification Manual (B005-0000-2301)
vi
vii
Table of Contents
Chapter 1: NCR SelfServ™ Checkout (7350) R6 Lite Hardware
Overview
Core Configurations and Components
2
Tendering Options
3
Bagging Options
3
Unload Options
3
Other Hardware Options
4
Chapter 2: Maintaining the NCR SelfServ Checkout Hardware
General Operational Procedures
6
Disconnecting Power
7
Connecting Power
12
Opening the Upper Cabinet Door
15
Closing the Upper Cabinet Door
16
Opening the Core Door
17
Closing the Core Door
19
Loading Paper in the Receipt Printer
20
Adding Bags to Bag Rack
22
Cleaning the Lane and Devices
23
Checkstand
23
Touch Display
24
Scanner
25
Security Scale
27
Receipt Printer
27
Biometric Fingerprint Reader
28
Adjusting System Volume
29
Using Supervisor Pushbutton
29
Using the Utility Option on System Functions Screen
31
viii
Replacing Batteries in the Topaz Stylus Pen
33
Maintaining the Scanner/Scale
33
Adjusting Scanner Volume and Tone
33
Resetting Scale to Zero
34
Monitoring Dirty Window Indicator
34
Checking Media Status at the NCR SelfServ Checkout
35
Understanding Cash Management
36
Viewing Cash Status
36
Denomination Cylinders
38
Adding Currency
50
Removing Currency
53
Chapter 3: Adding Currency to the NCR SelfServ Checkout
Devices
Automatic Replenishment
58
Inserting Notes (Bills) into the Bank Note Recycler
58
Adding Coins Using Coin Chute
58
Manual Replenishment
60
Bank Note Recycler
60
Bulk Coin Recycler
71
Chapter 4: Removing Currency from NCR SelfServ Checkout
Devices
Bank Note Recycler
Unlocking the BNR
76
76
Lever Model
76
Switch Model
77
Locking the BNR
77
Lever Model
77
Switch Model
78
Transferring Notes to Cash Box
78
Inserting Notes into Cash Box
81
Using the Inlet Slot
81
ix
Directly into Cash Box
Emptying the BNR Cash Box
82
83
Setting Note (Bill) Recycler Cash Box Count to Zero
83
Removing Cash Box from BNR
87
Removing Notes (Bills) from Cash Box
88
Inserting Empty Cash Box into BNR
88
Setting Recyclers to Base Level
89
Dispensing a Specified Number of Notes (Bills)
92
Bulk Coin Recycler
96
Emptying Overflow Container
96
Emptying Coin Bins
99
Manually Removing All Coins from Coin Recycler
99
Automatically Removing All Coins from Coin Recycler
103
Resetting Coin Bins to Base Level
105
Removing Some Coins from Coin Recycler
107
Appendix A: Troubleshooting and Solving Problems
Receipt Printer Problems
110
LEDs
110
Error Messages
111
Symptoms
111
Clearing Jams
112
Jams in the Knife Cut Area
113
Jam in Front Roller
117
Jam on Back Roller
121
Loading Paper in the Receipt Printer
125
Cleaning Thermal Print Head
127
Pressing the Feed Button
128
Bulk Coin Recycler Problems
128
LEDs
128
Control Board LEDs
129
LED Pulse Codes
133
x
Coin Acceptor LEDs
136
Diverter (BCR 206)
138
Error Messages
138
Accessing the Escalator and Singulator Doors
140
Accessing the Hopper Tray
141
Clearing Jams in the Coin Recycler
142
Bank Note Recycler Problems
163
LEDs
164
Sending a Reset Command to the BNR
168
Error Messages
168
Clearing Jams
170
Note (Bill) Path
170
Loader Cassette
171
Bundler
173
xi
Revision Record
Issue Date
Remarks
A
Jan 2018
Initial Release
B
Jun 2018
•
•
Updated PDF version using latest IP template.
Country Customer Availability (CCA) release.
xii
Chapter 1: NCR SelfServ™ Checkout (7350) R6
Lite Hardware Overview
The NCR SelfServ™ Checkout (7350) R6 Lite is an upgraded version of the
NCR SelfServ™ Checkout 5.5 and 5.6 versions. R6 Lite provides customers with
Windows 10 support allowing them to extend the technological life of their units that
are using POS Ready 2009 and POS Ready 7. It also leverages most of the 7350 features
and options that are currently available.
Note: The NCR SelfServ™ Checkout (7350) R6 Lite configuration supports Windows 10
64-bit using the XR7 platform. For more information about OS support, refer to the
NCR Automatic Device Detection (ADD) Release 3.X Installation and Configuration Guide
(B005-0000-2330).
The NCR SelfServ Checkout is designed with interchangeable modules that create
various customer configurations. These include multiple unload options, bagging
options, and tendering modules. It provides retailers with numerous customization
options including left or right-hand orientations and the ability to brand the units by
changing their color, if desired.
This publication provides information and instructions about how to use the
NCR SelfServ™ Checkout (7350) R6 Lite hardware.
1-2
NCR SelfServ™ Checkout (7350) R6 Lite Hardware Overview
Core Configurations and Components
Core configurations are determined by the tendering modules. The following
components are included in every NCR SelfServ Checkout configuration:
•
Class 7702 RealPOS XR7 Terminal
•
Audio Speakers
•
Scanner/Scale
•
Tri-Light / Lane Light
•
Receipt Printer
•
Uninterruptible Power Supply (option available without UPS)
•
Supervisor Switch
•
Key locked Security Enclosures
•
Coupon Sensor
•
Media Entry Indicator Lights
•
Service Keyboard (sold as kit only)
•
LAN Connection
•
Coin Bowl Full Sensor
NCR SelfServ™ Checkout (7350) R6 Lite Hardware Overview
1-3
Tendering Options
Depending on the tendering configuration, the R6 Lite tendering module contains the
following tendering options:
Note (Bill) Recycler/Coin Recycler
The Note (Bill) Recycler/Coin Recycler tendering module contains:
•
Bank Note Recycler (MEI®)
•
Loader option
•
No Loader option
•
Bulk Coin Recycler (Money Controls)
Note Acceptor/Note (Bill) Dispenser/Coin Recycler
The Note Acceptor/Note (Bill) Dispenser/Coin Recycler tendering module contains:
•
Note Acceptor (SCN66/SCN85)
•
Note (Bill) Dispenser
•
Bulk Coin Recycler (Money Controls)
Bagging Options
Every unit includes one Bagging option. Bagging options are designed to be
interchangeable and offer stores the ability to modify their configurations after they
have been installed, if desired.
•
1 Bag with Security Scale
•
2 Bag with Security Scale
•
3 Bag with Security Scale
Unload Options
Every unit includes one Unload option. Unload options are:
•
Basket Shelf
•
Input Belt
1-4
NCR SelfServ™ Checkout (7350) R6 Lite Hardware Overview
Other Hardware Options
Customization is available through the many optional devices supported. The following
hardware options can be added to R6 Lite:
•
Proximity Sensor
•
ADA Trackball
•
Biometric Fingerprint Reader
•
Topaz Signature Capture
•
DIP Card Reader
•
Modem or Wireless
•
Fiscal Printer and 2x4 Display
•
EAS Deactivation (Checkpoint Detector or Sensormatic Detection)
•
Exit Gate Interface
•
PDA
•
Catalina Coupon Printer
•
Paper Bag Holder
•
Lower Bumper Set
Chapter 2: Maintaining the NCR SelfServ
Checkout Hardware
Maintaining the NCR SelfServ Checkout hardware involves:
•
Powering down and powering up the system software and hardware
•
Adding paper to receipt printer
•
Adding bags to the bag rack
•
Cleaning the lane and devices
•
Adjusting system volume
•
Replacing batteries in the Topaz pen
•
Maintaining the scanner/scale
•
Monitoring cash status of NCR SelfServ Checkout devices
2-6
Maintaining the NCR SelfServ Checkout Hardware
General Operational Procedures
This section provides the following general procedures for reference when upgrading
the NCR SelfServ Checkout unit to R6 Lite:
•
Disconnecting Power on the facing page.
•
Connecting Power on page 12.
•
Opening the Upper Cabinet Door on page 15.
•
Closing the Upper Cabinet Door on page 16.
•
Opening the Core Door on page 17.
•
Closing the Core Door on page 19.
Maintaining the NCR SelfServ Checkout Hardware
2-7
Disconnecting Power
Normal power down of the system is accomplished by doing the following procedures
in order:
1. Turning Off the Software System on the next page.
2. Turning Off the Hardware System on page 11.
2-8
Maintaining the NCR SelfServ Checkout Hardware
Turning Off the Software System
There are three ways to turn off the NCR SelfServ Checkout software system:
Note: Ensure that this procedure is performed before turning off the hardware system.
•
Using the Supervisor Pushbutton below.
•
Using the Utility Option on the System Functions Screen on page 10.
•
Using Profile Manager Lite on page 10.
Using the Supervisor Pushbutton
To turn off the software system, follow these steps:
1. Press the Supervisor Pushbutton located under the angled ledge above the upper
cabinet door handle.
Maintaining the NCR SelfServ Checkout Hardware
2-9
2. Enter your ID and Password (or scan your Operator ID barcode) when prompted to
place terminal in Supervisor Mode and display the Utility Functions screen.
3. Tap Shutdown Entire System. The system displays a screen asking “Are you sure
you want to shutdown the entire system?”
4. Tap Yes. The system automatically closes the NCR SelfServ Checkout application,
shuts down the Windows operating system, and powers off the NCR SelfServ
Checkout hardware.
5. After all the software has closed and the monitor screen and LED has turned black,
power off the checkstand components by pressing the power button on either the
UPS located behind the SelfServ Checkout door, or on the power strip located under
the security scale or takeaway belt.
2-10
Maintaining the NCR SelfServ Checkout Hardware
Using the Utility Option on the System Functions Screen
To turn off the software system, follow these steps:
1. Log in to Store Mode to access the Store Authorization screen.
2. Tap System Functions.
3. Tap Utility to display the Utility Functions screen.
4. Tap Shutdown Entire System. The system displays a screen asking “Are you sure
you want to shutdown the entire system?”
5. Tap Yes. The system automatically closes the NCR SelfServ Checkout application,
shuts down the Windows operating system, and powers off the NCR SelfServ
Checkout hardware.
6. After all the software has closed and the monitor screen and LED has turned black,
power off the checkstand components by pressing the power button on either the
UPS located behind the SelfServ Checkout door, or on the power strip located under
the security scale or takeaway belt.
Using Profile Manager Lite
Detailed instructions for using Profile Manager Lite (PML) to perform health check tests
on the hardware devices are provided in the NCR SelfServ Checkout Profile Manager
Lite User Guide (B005-0000-2096).
Note: Any note (bill) accept/dispense tests performed in PML will cause the store’s
Cash Management totals to be off. Make sure that the store’s Cash Management totals
are captured before performing any accept/dispense tests in PML. To do this, have store
personnel go to Cash Management and run a Cash Management report.
Maintaining the NCR SelfServ Checkout Hardware
2-11
Turning Off the Hardware System
To turn off the NCR SelfServ™ Checkout (7350) hardware system, follow these steps:
1. Shut down the NCR SelfServ™ Checkout (7350) software system. For more
information, refer to Turning Off the Software System on page 8.
2. Unlock and then open the NCR SelfServ™ Checkout (7350) external door, using a
key. For more information, refer to Opening the Core Door on page 17.
3. Do any of the following:
•
If the unit is configured with a Universal Power Supply (UPS), turn off the UPS
located under the Coin Recycler and then unplug the Power Strip from the
dedicated power outlet.
•
If the unit is not configured with a UPS, unplug the Power Strip from the
dedicated power outlet.
Note: The Power Strip is located under the bag well for units with bagging
options. For units without bagging options, the Power Strip is located behind the
back panel.
2-12
Maintaining the NCR SelfServ Checkout Hardware
Connecting Power
Normal power up of the system is accomplished by doing the following procedures in
order:
1. Turning On the Hardware System on the facing page.
2. Turning On the NCR 7702 Terminal Display on page 14.
Maintaining the NCR SelfServ Checkout Hardware
2-13
Turning On the Hardware System
To turn on the NCR SelfServ™ Checkout (7350) hardware system, follow these steps:
Note: Before connecting the power to the terminal, ensure that all cables are properly
connected.
1. Plug the NCR SelfServ™ Checkout (7350) Power Cable into the Power Strip before
plugging the Power Strip cable into the dedicated power outlet.
Note: The Power Strip is located inside the bagwell for units with bagging options.
For units without bagging options, the Power Strip is located behind the back panel.
2. Unlock and then open the NCR SelfServ™ Checkout (7350) Core Door. For more
information, refer to Opening the Core Door on page 17.
3. Turn on the Universal Power Supply (UPS) by pressing its power button.
Note: If the unit does not have a UPS, the unit should turn on when the Power
Strip is connected to the dedicated power outlet.
4. Turn on the 7702 terminal display to start the NCR SelfServ™ Checkout (7350)
software system. For more information, refer to Turning On the NCR 7702 Terminal
Display on the next page.
2-14
Maintaining the NCR SelfServ Checkout Hardware
Turning On the NCR 7702 Terminal Display
To turn on the 7702 Terminal Display, press the Power Button at the bottom of the
Display, as shown below.
Maintaining the NCR SelfServ Checkout Hardware
2-15
Opening the Upper Cabinet Door
To open the Upper Cabinet Door, follow these steps:
1. Insert key into lock on door latch and turn key counterclockwise.
2. Remove key and then press the keylock to unlatch the door.
Caution: Ensure that the door is pushed down while lock is pressed because the
door will automatically open.
3. Lift the door open.
2-16
Maintaining the NCR SelfServ Checkout Hardware
Closing the Upper Cabinet Door
To close the Upper Cabinet Door, follow these steps:
1. Push down the door and then push the door latch until it closes. The Upper Cabinet
Door is closed.
2. Insert key in the door latch lock and then turn it clockwise to lock the door.
3. Remove keys.
Maintaining the NCR SelfServ Checkout Hardware
2-17
Opening the Core Door
To open the Core Door, follow these steps:
1. Use the finger access on the small door to access the door locks, as shown below:
2. In the middle keyhole, insert a key.
3. In Door Latch Handle keyhole, insert a key and then turn it counterclockwise.
2-18
Maintaining the NCR SelfServ Checkout Hardware
4. Turn the Door Latch Handle upward and then pull to open the Core Door.
Maintaining the NCR SelfServ Checkout Hardware
2-19
Closing the Core Door
To close the Core Door, follow these steps:
1. Push the Core Door to the core cabinet and then turn the Door Latch Handle
downward to lock the door.
2. In the middle keyhole, turn the key counterclockwise to completely lock the Core
Door.
3. Remove the keys.
2-20
Maintaining the NCR SelfServ Checkout Hardware
Loading Paper in the Receipt Printer
If the receipt printer runs out of paper, the transaction cannot be properly completed.
Note: Keep spare paper supplies in a cool, dry, dust-free place. Leave the receipt paper
in the original packing material until used.
Both the F307 and the F309 can use either single-sided thermal paper or double-sided
thermal paper.
A “smiley face” prints on the test receipt to indicate that the thermal coating is on the
side where the thermal print head is located. When the smiley face prints, the paper is
loaded correctly.
Note: If single-sided paper is loaded into the F307 incorrectly (with the thermal coating
on side opposite the print head) the test receipt will be blank on both sides.
Note: If single-sided paper is loaded into the F309, a smiley face prints on the test
receipt along with the following message: “Attention: You have loaded SINGLE sided
paper into your printer. The printer will function PROPERLY, but DOUBLE sided
paper is required for quality and sustainability. Please change to double sided paper
when convenient.”
To replenish printer paper in the Receipt Printer, follow these steps:
1. Unlock and open the upper cabinet door.
2. Open the printer cover by pushing the center of the green bar back toward printer
and lifting the printer cover up as shown in the figure below.
3. Remove any remaining threaded paper.
Maintaining the NCR SelfServ Checkout Hardware
2-21
4. Close the printer cover by pressing down on the center of the cover until it locks in
place.
5. Insert new roll of paper into bucket located behind printer so that it unrolls from the
top of the roll.
6. Tear the end of the paper so that it has a straight edge. It is important that there is
no part of the paper’s edge that is longer than the other.
2-22
Maintaining the NCR SelfServ Checkout Hardware
7. Using the paper guides, feed the paper down into the printer until the paper begins
to automatically feed through the printer. The printer automatically presents and
cuts a receipt. A test smiley face should display on the receipt.
8. Close and lock the upper cabinet door.
Adding Bags to Bag Rack
In order to avoid security scale violations when changing or adding bags on the
checkstand, you must enter Store Mode from the Welcome screen (also known as the
attract screen). This action temporarily suspends the security scale while you change the
bags.
Note: Do not change bags while a transaction is in progress. Doing so results in a
security violation.
1. Log in to Store Mode from the Welcome screen by scanning your supervisor
barcode (or by tapping Help and then Store Login). The Store Authorization screen
appears and the security scale is temporarily suspended.
2. Add bags to the bag wells located in the bagging area of the NCR SelfServ Checkout.
Make sure that no parts of the bags touch the NCR SelfServ Checkout core unit.
3. Tap Return to Shopping Mode to return to shopping mode and reactivate the
security scale.
Maintaining the NCR SelfServ Checkout Hardware
2-23
Cleaning the Lane and Devices
Keeping the NCR SelfServ Checkout clean is crucial to maintain the system’s
performance. When dirt and grime are allowed to collect on the NCR SelfServ Checkout
devices the overall performance and life expectancy of the unit is reduced. The most
important thing you can do to keep your NCR SelfServ Checkout systems functioning at
their top performance level is to pay attention to the appearance of the units and
responding immediately to any spills that may occur at the lanes.
Note: If a customer accidentally spills a product on the unit, you should address the
spillage immediately. The severity and the location of the spill need to be evaluated to
determine the appropriate action to take.
Warning: If liquid is spilled on the Scanner, immediately close lane and call NCR
for Service.
Checkstand
Caution: Never pour liquid directly onto any part of NCR SelfServ Checkout. Always
spray or dampen a lint-free cloth and use the cloth to clean the unit.
You can clean the checkstand exterior with any common household spray cleaner or
mild detergent.
Note: Avoid strong solvents and abrasive cleansers as they may damage the painted
finish and belts.
Use a damp, lint-free cloth to clean the exterior panels and scanner body. Always spray
or dampen the cloth.
Note: Never spray or pour liquid directly on any part of the NCR SelfServ Checkout.
Grease or dirt can be removed by a light application of cotton wadding dampened with
either isopropyl or ethyl alcohol. Follow by cleaning the surface with a detergent
solution as described above.
Dust should not be permitted to accumulate in the upper cabinet or main body of the
NCR SelfServ Checkout core.
2-24
Maintaining the NCR SelfServ Checkout Hardware
Touch Display
The touch display gets smudged by fingerprints with each use. Therefore, you should
clean the touch display throughout the day to keep the system performing at its best
and provide shoppers a more pleasant experience. Few people enjoy touching a screen
that is smudged or visibly dirty. To clean the touch display, follow these steps:
1. Spray an ammonia-based cleaner on a soft cloth and gently wipe the glass screen
clean with the cloth. Be sure to spray the cleaner onto the cloth. Never spray directly
onto the Touch Display.
Caution: Do not use any other type of cleaners. Cleaners such as vinegar, solvents,
or degreasers can damage the screen.
2. Wipe the screen and edges dry.
3. Allow the glass and screen edges to dry completely before using the unit.
Maintaining the NCR SelfServ Checkout Hardware
2-25
Scanner
You should keep the Scanner in good operating condition by performing the following
routine maintenance. Cleaning the scan windows regularly helps keep the read rate
exceptionally high. During normal operation the Horizontal Scan Window gets dirty. If
you permit dirt to accumulate, performance degrades to the point where the scanner
cannot read bar codes. The Horizontal Scan Window should be cleaned at least once
each day.
Caution: Remove power to the Scanner before cleaning the unit.
This section provides instructions for the following cleaning activities on the Scanner:
•
Daily Cleaning below.
•
Extensive Cleaning of Scanner/Scale below.
•
Cleaning the Scanner Body on the next page.
•
Cleaning the Vertical Scan Window on the next page.
•
Cleaning the Top Plate/Horizontal Scan Window on the next page.
Daily Cleaning
Spray a soft cloth with a non-abrasive liquid window cleaner and wipe the scanner glass
with the cloth. Be sure to spray the cleaner onto the cloth.
Caution: Never spray directly onto the scanner glass and never pour liquid onto the
scanner.
Extensive Cleaning of Scanner/Scale
An extensive cleaning should be performed periodically to maintain a high scan rate. If
any dry substance has been spilled on the scanner/scale, an extensive cleaning of the
scanner/scale should be performed as soon as possible.
Warning: If liquid is spilled on the Scanner, immediately close lane and call NCR
for Service.
1. Power off the scanner by following the procedure for shutting down the entire NCR
SelfServ Checkout system.
2. Unlock and open the upper cabinet door.
3. Remove the scanner/scale’s top plate. Clean it and the attached scan window with a
soft cloth moistened with the cleaning agent (non-abrasive liquid window cleaner).
4. Clean the plastic sub-plate and window, which is under the top plate.
Note: Do not spray the cleaning agent directly onto the scanner, instead moisten
the cloth with the cleaning agent.
5. Clean the vertical scan window. Moisten a cloth with the solution to clean the
scanner.
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Maintaining the NCR SelfServ Checkout Hardware
Note: Do not spray the cleaning agent directly on the scanner.
6. Lift scanner/scale out of unit to access the spill tray underneath.
7. Remove spill tray. Empty and clean away any debris located in spill tray.
8. Re-insert clean spill tray into unit.
9. Insert scanner/scale into unit.
10. Replace the scanner/scale’s top plate.
11. Power up the UPS to restart the system.
Note: Scale problems can occur from debris collecting under the top plate. Be sure to
keep the plastic sub-plate clean to prevent interference with the top plate when
weighing items.
Cleaning the Scanner Body
To clean the scanner body, follow these steps:
1. Clean the scanner body with a soft cloth dampened by lukewarm water and a mild
soap.
2. Wipe the surfaces dry with a soft, dry cloth.
Cleaning the Vertical Scan Window
Clean the vertical scan window with a soft cloth dampened with a common, nonabrasive, liquid window cleaner.
Cleaning the Top Plate/Horizontal Scan Window
To clean the top plate and horizontal scan window, follow these steps:
1. Remove the top plate and clean the horizontal scan window glass in it using a soft
cloth moistened with a common, non-abrasive, liquid window cleaner.
2. Clean the plastic cover that is under the top plate (and the window that is in it).
Wipe the surfaces dry with a soft, dry cloth.
Note: Be sure to remove any debris that may be accumulated on this plastic cover.
This step is especially important if the unit contains a scale.
3. Replace the top plate.
Maintaining the NCR SelfServ Checkout Hardware
2-27
Security Scale
Spray or dampen a lint free cloth with a common household spray cleaner or mild
detergent to clean the Security Scale tray. Wipe away any dirt or debris.
Note: Never spray or pour liquid directly on any part of the NCR SelfServ Checkout.
Receipt Printer
Caution: Do not spray or try to clean the thermal print head or the inside of the printer
with any kind of cleaner. Doing so may damage the thermal print head and electronics.
Tip: If the thermal print head appears dirty, wipe it with cotton swabs moistened with
isopropyl alcohol.
The thermal print heads do not normally require cleaning if the recommended paper
grades are used. If non-recommended paper has been used for an extended period of
time, the print heads may be damaged and cleaning them with cotton swabs and
isopropyl alcohol provides little benefit.
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Maintaining the NCR SelfServ Checkout Hardware
Biometric Fingerprint Reader
Depending on the amount of use, the reader window should be cleaned periodically.
To clean the reader window, place the sticky side of a piece of adhesive cellophane tape
on the window and then peel it away.
Under heavy usage, the window coating on some readers may turn cloudy from the salt
in perspiration. In this case, gently wipe the window with a cloth (not paper) dampened
with a mild ammonia-based glass cleaner.
When cleaning the fingerprint reader window:
•
Do not pour glass cleaner directly on the reader window.
•
Do not use alcohol-based cleaners.
•
Never rub the reader window with an abrasive material, including paper.
•
Do not poke the reader window coating with your fingernail or any item, such as a
pen.
Maintaining the NCR SelfServ Checkout Hardware
2-29
Adjusting System Volume
Depending on ambient noise, you may need to adjust the volume of your NCR SelfServ
Checkout terminal. During quieter times of the day you may want to lower the terminal
volume level. However, during busier times you may need to increase the terminal’s
volume.
The Volume Control button on the Utility Functions screen is used to set the terminal’s
default volume. If On-Screen Volume Control is configured for the store, shoppers may
adjust the terminal volume using the on-screen volume control button. After the
shopper’s transaction is completed, the terminal returns to the volume setting defined
through the Utility Functions screen.
Using Supervisor Pushbutton
To adjust the system volume, follow these steps:
1. Press the Supervisor Pushbutton.
2. Enter your ID and Password (or scan your Operator ID barcode) to place terminal in
Supervisor Mode. The Utility Functions screen is displayed.
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Maintaining the NCR SelfServ Checkout Hardware
3. Tap Volume Control. The system displays a dialog box similar to the following:
4. Adjust the volume as needed by moving the Master Out indicator up to increase
the terminal volume. Move the indicator down to decrease the terminal volume.
5. From the Options menu, select Exit. The Utility Functions screen is displayed.
Maintaining the NCR SelfServ Checkout Hardware
Using the Utility Option on System Functions Screen
To adjust the terminal’s volume, follow these steps:
1. Log in to Store Mode to access the Store Authorization screen.
2. Tap System Functions.
3. Tap Utility to display the Utility Functions screen.
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Maintaining the NCR SelfServ Checkout Hardware
4. Tap Volume Control. The system displays a dialog box similar to the following:
5. Adjust the volume as needed by moving the Master Out indicator up to increase
the terminal volume. Move the indicator down to decrease the terminal volume.
6. From the Options menu, tap Exit. The Utility Functions screen is displayed.
Maintaining the NCR SelfServ Checkout Hardware
2-33
Replacing Batteries in the Topaz Stylus Pen
To replace the battery, follow these steps:
1. Remove screw and remove the pen.
2. Replace battery.
3. Reattach pen with screw.
Maintaining the Scanner/Scale
The following information refers to the Scanner/Scale in a standard NCR SelfServ
Checkout unit. For information about the Scanner/Scale, refer to .in a Small Footprint
Credit/Debit unit, refer to Appendix C.
Adjusting Scanner Volume and Tone
The scanner/scale emits a “Good Read” tone to indicate that a scanning or weighing
procedure has been successful. Both the volume and tone (pitch) can be adjusted.
Scanner Volume
During the day, as noise levels change, you may want to adjust the volume of the Good
Read tone on the scanner. You can do this easily by repeatedly pressing the Volume
button on the front panel of the scanner until the desired volume is obtained. The
Volume button is identified by a picture of a speaker. Pressing this button incrementally
increases the volume to the maximum setting and then repeats the cycle from minimum
up to maximum.
The volume you set is maintained until power is disconnected from the scanner. When
you supply power again, the Good Read tone volume reverts to the setting in the
programming parameter. You must adjust the volume again if it is not suitable.
Scanner Tone
If the Volume button is programmed to change the tone (pitch), holding the button
pressed for more than one second changes the Good Read tone to the next tone.
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Maintaining the NCR SelfServ Checkout Hardware
Resetting Scale to Zero
At the beginning of a transaction, the scale weight display in the top left corner of the
application screen should read 0.000 kg (0.00 lb.). If the display does not read zero, reset
the scale to zero.
Press the Scale Zero button on the front panel of the scanner as shown in the following
illustration.
Monitoring Dirty Window Indicator
The scanner has a dirty window indicator that flashes yellow when barcodes are
becoming difficult to read. Dirt accumulates on the scanner window during normal
operation. This dirt causes scanner performance to degrade to the point where the
scanner can no longer read barcodes. You should keep your scanner in good working
condition by cleaning the scanner windows regularly.
Maintaining the NCR SelfServ Checkout Hardware
2-35
Checking Media Status at the NCR SelfServ Checkout
When notes (bills), coins or paper in the system are at a low level, the Tri-Light starts
flashing green. When the green light is flashing you should immediately check the
Cash/Paper Status screen to determine which media is running low.
To access the Cash/Paper Status screen, follow these steps::
1. Log in to Store Mode to access the Store Authorization screen.
2. Tap Cash/Paper Status. The system displays the Cash/Paper Status screen.
The Cash/Paper Status screen displays a Media Status Report that provides the current
status of the lane’s cash handling devices and receipt printer.
Note: If any device media component is low, the status of that component is displayed
on the screen.
The Cash/Paper Status screen also provides access to the Cash Management functions.
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Maintaining the NCR SelfServ Checkout Hardware
Understanding Cash Management
The Cash Management application is used to record currency replenishment and
removal activities performed on NCR SelfServ Checkout currency devices and to
provide accurate information for:
•
Count and value of each note (bill) and coin denomination currently available for
dispense as change.
•
Count and value of notes (bills) and coins that are in the overflow bins or cash boxes.
Note: The Cash Management feature should not be regarded as an accounting tool. The
main purpose of this utility is to ease the task of maintaining sufficient currency levels in
the currency devices.
Refer to the NCR SelfServ Checkout Cash Management User Guide (B005-0000-2003) for
detailed instructions on using and configuring the Cash Management utility.
Note: There are two versions of Bank Note Recycler. One has a Loader, the other does
not. This document describes procedures assuming that the Bank Note Recycler has a
Loader. If your Bank Note Recycler does not have a Loader, you should ignore any
reference to the Loader component.
Viewing Cash Status
After touching the Cash Management button on the Cash/Paper Status screen, the Cash
Status screen appears.
The Cash Status screen provides the ability to print a Cash Status report that lists the
count and amount for each currency device. This screen also provides a graphic
representation of the current currency counts and values for each coin and note (bill)
denomination within the NCR SelfServ Checkout unit.
Maintaining the NCR SelfServ Checkout Hardware
Note (Bill) Acceptor/Note (Bill) Dispenser/Coin Recycler
Note Recycler/Coin Recycler
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Maintaining the NCR SelfServ Checkout Hardware
Denomination Cylinders
On the Cash Status screen, a cylinder represents each dispensable coin and note (bill)
denomination. The current status of each dispensable denomination is illustrated by a
fill level and color. Counts and value amounts for the corresponding denomination
display within each cylinder. By default, the defined base fill level is represented by a
shaded oval and the percentage to full value is provided above the currency amount in
each cylinder.
The denomination cylinders displayed on the screen correspond to the hardware
configuration of the SelfServ Checkout unit:
Denomination Cylinders
SelfServ Checkout Configuration
Coin Recycler Bin Cylinders on the facing
page.
Release 5.X units
Coin Overflow Cylinder on page 41.
Release 5.X units
Coin Acceptor Cylinder on page 44.
Release 4.X units
Coin Dispenser Cylinders on page 42.
Release 4.X units
Note (Bill) Dispenser Cassette Cylinders on
page 45.
Release 5.X or 4.X units
Note (Bill) Acceptor Cylinder on page 46.
Release 5.X or 4.X units
Note (Bill) Recycler Cylinders on page 47.
Release 5.X units
Maintaining the NCR SelfServ Checkout Hardware
2-39
Coin Recycler Bin Cylinders
The Coin Recycler can dispense up to six different coin denominations. Each
dispensable denomination is stored in a bin. When a dispensable denomination is
accepted as payment, the coin is validated and then deposited in the corresponding coin
bin. If the corresponding bin is full, the coin is deposited in the coin overflow container.
Coins are removed from the appropriate bin and transported to the shopper through
the coin return cup.
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Maintaining the NCR SelfServ Checkout Hardware
Cylinder
Currency Level
Action to Take
Red
•
•
Full
Quantity has exceeded
the coin bin’s defined
capacity.
No action required. All future coins of
this denomination accepted are
placed in the coin Overflow container.
Red
•
•
Empty
Quantity has reached
zero.
Immediate action required. Add
denomination to unit.
High level limit value has
been triggered.
Quantity has passed 90%
of bin capacity.
No action required.
Color
Yellow •
•
Yellow •
•
Green
Low level limit has been Add denomination to unit.
triggered
Quantity has dropped
below value defined in
“CashLowList” parameter.
Normal
No action needed.
Maintaining the NCR SelfServ Checkout Hardware
2-41
Coin Overflow Cylinder
The Overflow coin cylinder represents those coins that cannot be dispensed as change.
Coins may be transferred to the overflow container because the coin bin for the coin
denomination is full, or because a particular coin denomination might be accepted as
payment, but not dispensed as change (for example, the US 50 cent coin).
Cylinder
Color
Red
Currency Level
Action to Take
•
•
Full
Quantity (count) has exceeded the
value defined in
“CoinAcceptorCapacity” parameter.
Immediate action
required. Remove and
empty coin overflow bin.
High
Quantity (count) has exceeded the
value defined in “CoinAcceptor
HighThreshold” parameter.
Remove and empty coin
overflow bin.
Yellow •
•
Green
Normal
No action needed.
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Maintaining the NCR SelfServ Checkout Hardware
Coin Dispenser Cylinders
The Coin Dispenser provides change to the shopper in the form of coins. Cash
Management supports two models of coin dispenser: canister or hopper.
The canister coin dispenser supports up to eight different coin denominations and the
hopper coin dispenser supports up to six coin denominations.
Capacity values for a canister coin dispenser are defined in the “CashCapacity”
parameter in scotopts.dat. Capacity values for a hopper coin dispenser are defined in
the “CashCapacityForCoinHopper” parameter in scotopts.dat.
Maintaining the NCR SelfServ Checkout Hardware
Cylinder
2-43
Currency Level
Action to Take
Green
Normal/Full
No action needed.
Yellow
•
•
Red
Empty
Color
Low
Add denomination to unit.
Quantity has reached the value defined
in “CashLowListForNew
EnhancedCoinLowSensor” parameter.
•
•
Immediate action
required. Add
denomination to unit.
Quantity has reached
zero.
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Maintaining the NCR SelfServ Checkout Hardware
Coin Acceptor Cylinder
The Acceptor coin cylinder represents coins that have been accepted as payment.
Cylinder Currency Level
Color
Action to Take
Red
•
•
Full
Quantity (count) has exceeded the
value defined in the
“CoinAcceptorCapacity” parameter.
Immediate action required.
Remove and empty coin
acceptor coin box.
Yellow
•
•
High
Quantity (count) has reached the
value defined in the
“CoinAcceptorHighThreshold”
parameter.
Remove and empty coin
acceptor coin box.
Green
Normal
No action needed.
Maintaining the NCR SelfServ Checkout Hardware
2-45
Note (Bill) Dispenser Cassette Cylinders
Note (Bill) Dispenser cassettes provide change to the shopper in the form of notes (bills).
The Note (Bill) Dispenser can have two or three cassettes. Each currency cassette is
configured to hold a specific note (bill) denomination.
Cylinder
Currency Level
Color
Action to Take
Green
Normal
No action needed.
Yellow
•
•
Red
Empty
Low
Add denomination to
unit.
Quantity has reached the value defined in
“CashLowList” parameter (for Release 5.X units)
or in the
“CashLowListForNewEnhancedCoinLowSensor”
parameter (for Release 4.X units).
•
•
Immediate action
required. Add
denomination to
unit.
Quantity has
reached zero.
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Maintaining the NCR SelfServ Checkout Hardware
Note (Bill) Acceptor Cylinder
In Note (Bill) Accept/Dispense systems, the Acceptor cylinder represents the Note (Bill)
Acceptor’s cash box. All notes (bills) accepted as payment are stored in the Note (Bill)
Acceptor cash box.
Cylinder
Currency Level
Action to Take
Red
•
•
Full
Quantity has exceeded value defined
in “CashAcceptorCapacity” parameter.
Immediate action required.
Remove and empty Note
Acceptor Cash Box.
Yellow
•
•
High
Quantity has reached or exceeded
value defined in
“CashAcceptorHighThreshold”
parameter.
Remove and empty Note
Acceptor Cash Box.
Green
Normal
Color
No action needed.
Maintaining the NCR SelfServ Checkout Hardware
2-47
Note (Bill) Recycler Cylinders
Each of the two Note Recycler cassettes has two compartments. One compartment holds
up to a maximum of 30 notes and the other holds up to a maximum of between 50-55
notes. Each compartment is configured to hold a specific denomination. The Note
Recycler can be configured to dispense up to four different denominations.
Notes in the recycler cassettes are used to pay out change to shoppers. When there are
fewer than the maximum number of notes defined for a denomination, notes accepted
as payment are placed in the appropriate recycler cassette. When the recycler cassette is
full (at its maximum count) any note accepted of the denomination is placed in the cash
box.
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Maintaining the NCR SelfServ Checkout Hardware
Cylinder
Currency Level
Action to Take
Red
•
•
Full
Quantity in cassette has
reached the recycler
capacity.
No action required. All future notes
(bills) of this denomination accepted
are placed in the Cash Box.
Red
•
•
Empty
Quantity in cassette has
reached zero.
Immediate action required. Add
denomination to unit.
High level limit has been
triggered
Quantity in cassette has
reach 90% of recycler
capacity.
No action required.
Low level limit has been
triggered
Quantity in cassette has
dropped below the
denomination’s defined
float level.
Add denomination to unit.
Color
Yellow •
•
Yellow •
•
Green
Normal
No action needed.
Maintaining the NCR SelfServ Checkout Hardware
2-49
Note (Bill) Cash Box Cylinder
In Bank Note Recycling (BNR) systems, the Cash Box note cylinder represents the BNR’s
Cash Box. The Cash Box contains notes (bills) that cannot be dispensed as change. In
addition, any note in the Loader that the BNR determines is defective during transfer is
placed in the Cash Box. Either of the following reasons can also cause the notes (bills) to
be transferred to the Cash Box:
•
The note recycler for a specific denomination is full.
Or
•
A particular note (bill) denomination may be accepted as payment, but not
dispensed as change (for example, the €50 note.)
Cylinder
Currency Level
Action to Take
Red
•
•
Immediate action
required. Remove and
empty BNR Cash Box.
Green
Normal
Color
Full
Quantity has reached the Cash Box
maximum capacity of 600 notes.
No action needed.
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Maintaining the NCR SelfServ Checkout Hardware
Adding Currency
Attendants without the proper level of authorization can add currency to the recycler
devices when the unit displays the Cash Status screen. Coins are added using the Coin
In chute and notes (bills) are added by feeding them into the Note Recycler.
To access the Add Cash screen attendants must have the appropriate level of
authorization.
Touching the Add Cash button on the Cash Status screen accesses the Add Cash screen
and begins a replenishment session.
The attendant can specify the quantity of a specific denomination to be added to the
unit, or can use the Set Coin Counts or Set Note (Bill) Counts buttons to have Cash
Management calculate the amount of each denomination that needs to be added to
bring the unit up to the defined fill levels.
Maintaining the NCR SelfServ Checkout Hardware
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Button
Function
Set Coin Counts
Adjusts values in the coin denomination cylinders to
the values for each coin recycler or coin dispenser
denomination as defined in the
“UseCalculatedFillCount” parameter (or the
“CashDispenserFillCounts” parameter) in
scotopts.dat.
The Set Coin Counts button is only available when at
least one coin denomination is below the defined fill
count level.
The number of coins indicated above each
denomination cylinder must be manually added to the
appropriate coin bins in the coin recycler or coin
dispenser.
Set Bill Counts
Adjusts the values in the note (bill) denomination
cylinders to the values defined in the
“CashDispenserFillCounts” parameter located in
scotopts.dat for each note dispenser cassette.
The number of notes indicated above each
denomination cylinder must be manually added to the
appropriate note dispenser cassette.
Denomination Cylinders
Permits the values for coins or notes (bills) of the
specified denomination to be manually entered for the
corresponding note dispenser cassette or coin
denomination bin. The keypad is used to specify the
counts to be added to the device. Values entered for
the selected denomination display above the cylinder.
The number of coins or notes (bills) specified must be
manually added to the appropriate coin bins or note
dispenser cassette.
Apply Changes
Applies all changes indicated for the cash
replenishment session (as shown by the values above
each cylinder). A Cash Management activity receipt
automatically prints, detailing the coins and notes that
were deposited.
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Maintaining the NCR SelfServ Checkout Hardware
Button
Function
Cancel Changes
Discontinues all changes made on amounts or
values manually entered using the keypad. It also
reverts to the values that displayed at the
beginning of the replenishment session.
Note: Touching the Cancel Changes button does not
affect coin and note (bill) counts that are deposited
through the device feed chutes.
Maintaining the NCR SelfServ Checkout Hardware
2-53
Removing Currency
Touching the Remove Cash button accesses the Remove Cash screen and begins a
removal session. The removal functions available are determined by the unit’s hardware
and the Cash Management configuration settings.
There are four categories of removal functions. For more information, refer to any of the
following sections:
•
Dispense Functions below.
•
Reset Functions on the next page.
•
Pick Up Functions on the next page.
•
Cash Box Transfers on page 55.
Dispense Functions
Dispense Functions are available only on recycler devices when the AllowCoinDispense
and AllowNoteDispense parameters are set to Y. These functions dispense currency to
the coin return cup or the cash out slot. Dispense functions include:
Dispense Function
Description
Dispense Coins to Base
Level
Keeps a predefined amount of coins in the coin
recycler bins and dispenses the excess to the coin
return cup.
Specify Dispense Amount
Permits operator to specify the amount of coins
dispensed from the coin recycler (or notes from the
note recycler).
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Maintaining the NCR SelfServ Checkout Hardware
Reset Functions
Reset Functions adjust device counts to zero. The following functions are used when
removing all notes or coins from the NCR SelfServ Checkout unit:
Reset Function
Description
Reset Coin Counts
Sets counts in all Coin Recycler denomination bins to
zero. The Coin Recycler bins must be manually
emptied.
Reset Coin Acceptor
Sets the count in Coin Acceptor cylinder to zero. The
Coin Acceptor bin must be manually emptied.
Reset Coin Overflow
Sets the count in coin overflow cylinder to zero. The
Coin Recycler’s overflow bin must be manually
emptied.
Reset Note (Bill) Acceptor
Sets the count for Note Acceptor cylinder to zero. The
Note Acceptor cash box must be manually emptied.
Reset Note (Bill) Counts
Sets the counts for all Note Dispenser denomination
cylinders to zero. Note Dispenser cassettes must be
manually emptied.
Reset Cash Box
Sets the count for the Note Recycler’s cash box to zero.
The Note Recycler’s cash box must be manually
emptied.
Pick Up Functions
Pick Up Functions permit authorized personnel to remove End–of–Day preset amounts
of notes (bills) and coins from the SelfServ Checkout unit.
Note: The Pick Up Functions button is only available on lanes equipped with both coin
and note recycler devices.
Pick Up Function
Description
Pick Up Auto Amount
Transfers notes (bills) to the cash box and
dispenses coins to the coin return cup. This
function removes the excess quantity of each
denomination until only the defined
“StartingBank” amount remains. Nothing is
dispensed or transferred until the Apply Changes
button is touched.
Maintaining the NCR SelfServ Checkout Hardware
2-55
Pick Up Function
Description
Pick Up (x) Amount
Transfers notes (bills) to the cash box and
dispenses coins to the coin return cup based on
the amount specified using the keypad. Nothing is
dispensed or transferred until the Apply Changes
button is touched.
Cash Box Transfers
Cash Box Transfers are performed to move notes from the Note Recycler Cassettes and
the Loader to the Cash Box.
Note: Cash Box Transfers are only available on Note (Bill) Recycler units.
Cash Box Function
Description
Transfer Notes (Bills) to
Base Level
Transfers any notes above the defined base level
for each Recycler denomination to the Cash Box.
Transfer (x) Count
Transfers the specified amount of notes to the
Cash Box. This option is only available on lanes
equipped with a BNR.
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Chapter 3: Adding Currency to the NCR SelfServ
Checkout Devices
Currency can be added to the Note (Bill) Recycler and Coin Recycler devices either
automatically or manually. Currency is only added to the Note (Bill) Dispenser
manually.
1. Determine the method to be used to add currency to the device.
2. Access the Add Cash screen. If manually adding currency, use the keypad to specify
the amount or value of each currency denomination being added to the device.
3. Add currency to the device (manual or automatic procedures).
Note: Touching the Cancel Changes button cancels all amounts manually entered
using the keypad and returns totals to the values they were at the beginning of the
replenishment session. Touching the Apply Changes button updates the system
totals.
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Adding Currency to the NCR SelfServ Checkout Devices
Automatic Replenishment
Automatic replenishment of currency can be performed without opening the NCR
SelfServ Checkout unit. Special authorization is not required to add currency from the
Cash Status screen. Notes can be added only if the unit contains a Note Recycler.
Inserting Notes (Bills) into the Bank Note Recycler
To insert notes into the Bank Note Recycler, follow these steps:
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to display the Cash Status screen.
3. With the Cash Status screen displayed, insert notes (bills) into the feed slot on the
BNR. The denomination totals on the screen will update automatically.
4. Tap Exit to end the automatic replenishment session and print an activity report.
Adding Coins Using Coin Chute
To add coins using the coin chute, follow these steps:
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to display the Cash Status screen.
3. With the Cash Status screen displayed, insert coins into the Coin In opening on the
NCR SelfServ Checkout. The counts on the Coins section of the screen automatically
update as the coins are deposited into the Coin Recycler.
Adding Currency to the NCR SelfServ Checkout Devices
3-59
Bulk Coin Entry Chute
Single Coin Entry Chute
Note: Do not insert more than 100 coins at a time into the bulk coin entry chute.
Inserting more than 100 coins at one time may result in a singulator belt jam or
timeout. Feeding coins into the chute in smaller quantities will prevent jams from
occurring.
4. Tap Exit to end the automatic replenishment session and print an activity report.
Note: The “Machine Fill Trigger” value represents the hopper full capacity when filling
the coin bins using the Coin Input slot. Refer to the NCR SelfServ Checkout (7350) Note
and Coin Reference (B005-0000-2329) for information on device capacities.
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Manual Replenishment
Bank Note Recycler
The Bank Note Recycler (BNR) accepts notes (bills) from shoppers as tender and then
recycles these notes (bills) to provide change to future shoppers. The BNR recycles up to
four different note (bill) denominations. Specific denominations are held in the Recycler
cassettes for use as change. If one of these recycler units has paid out more notes (bills)
than it has accepted, a low level may occur. In this event, additional notes (bills) of the
low denomination should be added to the BNR.
Notes (bills) can be added to the BNR either by feeding the notes (bills) into the BNR
feed slot, or by using the Loader cassette.
Note: There are two versions of Bank Note Recycler. One has a Loader, the other does
not. This document describes procedures assuming that the Bank Note Recycler has a
Loader. If your Bank Note Recycler does not have a Loader, you should ignore any
reference to the Loader component.
The Loader cassette serves as a backup bank for a specified denomination (usually the
lowest denomination). When the note (bill) level in the recycler containing the specified
denomination falls below the defined base level, the BNR automatically transfers notes
(bills) from the Loader cassette into that Recycler to return the Recycler to its defined
base level.
Adding notes (bills) to the BNR using the Loader cassette involves first filling the Loader
cassette with the specified denomination and quantity and then inserting the Loader
cassette into the BNR so that it can refill the corresponding Recycler cassette when
required.
Note: The Loader cassette is configured to hold one specific note (bill) denomination
and can physically hold up to 200 street grade notes (bills) or up to 250 mint condition
notes (bills). The load quantity for the specified denomination is defined in the
“CashDispenerFillCount” field in the ScotOpts configuration file.
Adding Currency to the NCR SelfServ Checkout Devices
Unlocking the BNR
Lever Model
To unlock the BNR using the lever model, follow these steps:
1. Insert key into BNR and turn the key clockwise to the 2:00 position.
2. Pull the yellow locking lever down to release the internal locking mechanism.
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Switch Model
To unlock the BNR using the switch model, follow these steps:
1. Insert key into BNR and turn the key clockwise to the 2:00 position.
2. Push the yellow switch back until the red tab is visible. A visible red tab means that
the BNR locking mechanism is in the open position.
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Locking the BNR
Lever Model
To lock the BNR using the lever model, follow these steps:
1. Push the yellow locking lever up to close the internal locking mechanism.
2. Turn the key counter-clockwise back to the 12:00 position to lock the BNR device.
Switch Model
To lock the BNR using the lever model, follow these steps:
1. Pull the yellow switch forward to close the BNR locking mechanism. The red tab
should no longer be visible.
2. Turn the key counter-clockwise back to the 12:00 position to lock the BNR device.
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Removing the Loader Cassette from the BNR
To remove the loader cassette from the BNR, follow these steps:
1. Unlock the BNR. For more information, refer to Unlocking the BNR on page 61.
2. Insert finger in the slot on the right side of the Loader cassette and pull the cassette
forward, out of the chassis.
3. Lock the BNR. For more information, refer to Locking the BNR on the previous page.
4. Remove the key from the BNR lock.
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Filling the Loader Cassette
To fill the loader cassette, follow these steps:
1. Press slightly on the top of the loader, insert key into the cassette lock, and turn the
key clockwise to the 3:00 position to release the door.
2. Raise the door until it stops.
3. Release the yellow latch and lift the Max Level Detector Plate.
4. Push the Pressure Plate down until it locks in the open position.
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5. Lift and flip the Side Guide to the open position.
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6. Place a bundle of adequate banknotes (as described below) into the Loader and
reposition the Side Guide. (The load quantity for the specified denomination is
defined in the “CashDispenerFillCount” field in the ScotOpts configuration file.)
The quality of the notes (bills) loaded into the BNR can impact the functioning of the
unit. To keep the unit functioning at its best, make sure you only load notes (bills)
that meet the BNR note (bill) quality requirements. The BNR accepts:
•
Street quality notes (bills).
•
Notes (bills) with small damages. Small damages are defined as:
•
Up to 1cm around the border of the note (bill) may have less than 25% of the
length missing or folded.
•
Up to 1cm around the border of the note (bill) may have dirt, spots, or tape.
•
The inner note (bill) surface may have less than 1cm2 (100mm2) missing
(holes, tears).
•
The inner note (bill) surface may have less than 1cm2 (100mm2) spots
(writing, stamp, dirt, marks).
•
Crumpling, as caused by forcing notes (bills) into pockets.
•
Dampness, as caused by exposure to any air humidity.
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If using mint condition notes (bills) that have not been circulated, these notes should
be separated before inserting them into the Loader cassette. Hold a bundle of notes
(bills) in one hand and fan the stack several times at each end and side of the stack to
separate the notes (bills) from each other. Verify all the notes are separated by
knocking the bundle against the table from different angles.
7. Lower the Max Level Detector Plate. The detector flag changes to green.
Note: If the detector flag is red, this indicates that there are too many notes (bills) in
the cassette. Remove excess banknotes until the flag is green when the Max Level
Detector plate is in the closed position.
8. Close and lock the Loader cassette door by slightly pressing on the closed lid and
turning the key clockwise to the 3:00 position, and then turning the key counterclockwise to the 12:00 vertical position in order to release the pressure plate
mechanism. You should hear a click when the plate releases into the locked position.
9. Remove key from the Loader cassette.
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Inserting Loader Cassette into BNR
To insert the loader cassette into the BNR, follow these steps:
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Add Cash.
4. Enter your ID and password, if prompted.
5. Tap the cylinder for the Loader note denomination.
6. Enter the number of notes (bills) contained in the Loader using the keypad on the
screen.
Note: If the system is configured to display values instead of counts, use the keypad
to enter the value of the notes (bills) contained in the Loader.
7. Tap Apply Changes after all of the additions in the replenishment session have been
entered.
8. Review the information displayed on the screen and confirm by tapping Yes to
record the changes and print an activity report.
9. Unlock the BNR. For more information, refer to Unlocking the BNR on page 61.
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10. Insert the Loader cassette into the BNR chassis.
11. Lock the BNR. For more information, refer to Locking the BNR on page 63.
12. Remove key from the BNR keylock.
13. Close and lock the NCR SelfServ Checkout door.
14. Tap I Corrected the Problem displayed on the NCR SelfServ Checkout monitor.
15. Tap Exit to end the Cash Replenishment session and return to the Cash/Paper Status
screen.
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Bulk Coin Recycler
The Bulk Coin Recycler (BCR) accepts coins from shoppers as tender and then recycles
these coins to provide change to future shoppers. The BCR recycles up to six different
coin denominations. Specific denominations are held in the coin bins for use as change.
If one of these coin bins has paid out more coins than have been accepted, a low level
may occur. In this event, additional coins of that denomination should be added to the
BCR.
Coins can be added to the BCR by feeding them into the BCR coin chute or by adding
them directly to the coin bins.
When the Cash/Paper Status screen indicates that the coins in a hopper bin have fallen
below the defined Low Level limits, you should add coins of the designated
denomination to fill the appropriate coin bin.
Note: The Set Coin Counts button automatically updates all of the cylinders to a
predefined count.
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Adding Coins in Coin Hopper Bins
To manually add coins in coin hopper bins:
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Add Cash.
4. Enter your ID and password, if prompted.
5. Tap the denomination cylinder for which you are adding coins.
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6. Enter the number of coins to be added using the keypad on the screen and tap
Enter.
Note: If the system is configured to display values instead of counts, use the keypad
to enter the value of the coins being added.
7. Repeat steps five and six for each coin denomination you are replenishing.
8. Tap Apply Changes after all of the additions in the replenishment session have been
entered.
9. Review the information displayed on the screen and confirm by tap Yes. An activity
report prints and a message appears on the Replenish Cash screen instructing you to
add currency to the device.
10. Unlock and open the NCR SelfServ Checkout door.
11. Unlock and open the Coin Box door.
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12. Lift the Coin Box door and pull the hopper and Coin Box assembly out from the
Coin Recycler unit.
13. Add the specified amount of coins to the appropriate hopper bin(s).
14. Push the hopper and Coin Box assembly back into the Coin Recycler unit.
15. Close and lock the Coin Box door.
16. Close and lock the NCR SelfServ Checkout door.
17. Tap I Corrected the Problem on the message displayed on the NCR SelfServ
Checkout monitor.
18. Tap Exit to end the Cash Replenishment session and return to the Cash Status
screen.
Note: The “Hopper Max Capacity” value represents the hopper full capacity when
filling the coin bins manually. Refer to the NCR SelfServ Checkout (7350) Note and Coin
Reference (B005-0000-2329) for information on device capacities.
Chapter 4: Removing Currency from
NCR SelfServ Checkout Devices
When high level limits for the various devices are reached, excess currency must be
removed from the NCR SelfServ Checkout so that the system can continue operating.
Depending on your store’s procedures, currency should be removed periodically from
the unit and the system currency totals set to zero or to the defined base level.
This section addresses the following procedures:
•
Removing all currency from each device and setting currency totals to zero.
•
Setting Note Recycler and Coin Recycler totals to base level.
•
Removing a specified amount of currency from the Note Recycler or Coin Recycler.
The total count / value to be dispensed is shown in the upper right corner of the Coin
or Note (Bill) section of the screen, above the “Pending Dispense” tab.
Recycler currency levels can be emptied down to the defined “base level” only when
these levels are defined in the “CashRecyclerBaseLevel” parameter located in the
ScotOpts.dat configuration file.
Variable amounts of coins and notes (bills) from the recycler devices can be dispensed
only when the “AllowNoteDispense” and the “AllowCoinDispense” parameters in the
ScotOpts.dat configuration file are set to Y.
Note: The Cancel Changes button cancels all amounts or values manually entered
using the keypad and returns totals to the starting values that displayed at the
beginning of the removal session.
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Bank Note Recycler
Methods for removing notes (bills) from the Bank Note Recycler (BNR) include:
•
Removing all currency from each device and setting currency totals to zero. This
function empties the Recycler cassettes and Loader of all currency and places all
currency into the Cash Box.
•
Setting Recycler totals to base level. This function moves any notes (bills) in the
Recyclers above the base level to the Cash Box and leaves the Recycler cassettes with
a working level of currency sufficient to perform customer transactions.
•
Removing a specified amount of currency from the BNR. This function permits
authorized store personnel to dispense a specified amount of currency from the
Recycler cassettes to the Cash Out slot.
Unlocking the BNR
Lever Model
To unlock the BNR using the lever model, follow these steps:
1. Insert key into BNR and turn the key clockwise to the 2:00 position.
2. Pull the yellow locking lever down to release the internal locking mechanism.
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Switch Model
To unlock the BNR using the switch model, follow these steps:
1. Insert key into BNR and turn the key clockwise to the 2:00 position.
2. Push the yellow switch back until the red tab is visible. A visible red tab means that
the BNR locking mechanism is in the open position.
Locking the BNR
Lever Model
To lock the BNR using the lever model, follow these steps:
1. Push the yellow locking lever up to close the internal locking mechanism.
2. Turn the key counter-clockwise back to the 12:00 position to lock the BNR device.
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Switch Model
To lock the BNR using the switch model, follow these steps:
1. Pull the yellow switch forward to close the BNR locking mechanism. The red tab
should no longer be visible.
2. Turn the key counter-clockwise back to the 12:00 position to lock the BNR device.
Transferring Notes to Cash Box
The Cash Box Transfer button moves all notes (bills) contained in the Recycler cassettes
and the Loader cassette to the Cash Box. All counts for each Recycler denomination and
the Loader cassette are set to zero.
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Remove Cash.
4. Enter your ID and password, if prompted. The Remove Cash screen displays.
Removing Currency from NCR SelfServ Checkout Devices
5. Tap Cash Box Transfers. The following screen appears:
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6. Tap Transfer All Notes (Transfer All Bills on US units).
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7. Tap Apply Changes. The Confirmation screen appears.
8. Review the information displayed on the screen and confirm by tapping Yes. The
notes (bills) are moved to the Cash Box and a Cash Management Report is printed.
Inserting Notes into Cash Box
Depending on your store’s procedure, notes removed when clearing jams can be
inserted into the Cash Box by two different methods. Notes can be inserted through the
inlet slot or directly into the Cash Box.
Using the Inlet Slot
To insert notes into the cash box using the inlet slot, follow these steps:
1. Obtain a good note (bill) by trading the defective note (bill) for a good note (bill) of
same denomination with a POS terminal.
2. Access the Cash/Paper Status screen.
3. Tap Cash Management to display the Cash Status screen.
4. With the Cash Status screen displayed, insert note (bill) into the feed slot on the
BNR. The denomination totals on the screen will update automatically.
5. Tap Exit to end the automatic replenishment session and print an activity report.
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Directly into Cash Box
To directly insert notes into the cash box, follow these steps:
1. Unlock and open the NCR SelfServ Checkout door.
2. Unlock the BNR.
3. Remove the Cash Box from the BNR chassis.
4. Pull the yellow switch forward until the red tab is no longer visible and turn the key
counter-clockwise to lock the BNR. Remove key from BNR.
5. Insert key in the Cash Box.
6. Unlock and open the Cash Box.
7. Place note into Cash Box.
8. Close cover. Pressing down on top of cover, turn key to lock Cash Box. Verify that
the indicator on the Cash Box is green indicating the Cash Box is armed.
9. Remove key from Cash Box.
10. Insert key in BNR lock, turn lock clockwise and push the yellow switch back until
the red tab is visible.
11. Insert Cash Box into the BNR chassis.
12. Lock the BNR and remove the key.
13. Close and lock the NCR SelfServ Checkout door.
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Emptying the BNR Cash Box
Emptying the Cash Box involves setting the Cash Box count to zero and then manually
removing the notes (bills) from the Cash Box.
Note: The maximum capacity of the BNR Cash Box is 600 notes (bills).
Setting Note (Bill) Recycler Cash Box Count to Zero
To set the Note Recycler Cash Box Count to zero, follow these steps:
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Remove Cash.
4. Enter your ID and password, if prompted.
5. Enter your ID and password, if prompted. The Remove Cash screen appears.
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6. Tap Reset Functions.
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7. Tap Reset Cash Box. The Cash Box cylinder displays empty, and count total resets
to zero.
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8. Tap Apply Changes after all of the currency removal tasks have been entered. The
Confirmation screen is displayed.
9. Review the information displayed on the screen and confirm by tapping Yes. A
report containing the details of the currency removed from the unit is printed at the
receipt printer.
10. Remove the Cash Box from the BNR. For more information, refer to Removing Cash
Box from BNR on the facing page.
11. Manually remove the notes (bills) from the Cash Box. For more information, refer to
Removing Notes (Bills) from Cash Box on page 88.
12. Insert empty Cash Box into the BNR. For more information, refer to Inserting Empty
Cash Box into BNR on page 88.
13. Tap I Corrected the Problem on the system message displayed on the NCR
SelfServ Checkout monitor.
14. Tap Exit to end the Cash Removal session and return to the Cash/Paper Status
screen.
15. Follow your in–house procedures for indicating you have removed currency from
the unit.
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Removing Cash Box from BNR
To remove the cash box from the BNR, follow these steps:
1. Unlock and open the NCR SelfServ Checkout door.
2. Unlock the BNR. For more information, refer to Unlocking the BNR on page 76.
3. Grasp the yellow handle on the Cash Box and pull firmly to remove Cash Box out of
the chassis.
4. Lock the BNR. For more information, refer to Locking the BNR on page 77.
5. Remove the key.
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Removing Notes (Bills) from Cash Box
To remove notes from the cash box, follow these steps:
1. Insert key into the Cash Box and turn key clockwise to release the door.
2. Remove notes (bills) from Cash Box.
3. Close and lock cassette. Remove key from Cash Box cassette.
Note: The Cash Box can be inserted into the BNR only after it has been reset. The
indicator on the front of the Cash Box must be green. If it is gray, open and then
close and lock the Cash Box to reset it.
Inserting Empty Cash Box into BNR
To insert the empty cash box into the BNR
1. Unlock the BNR.
2. Insert the Cash Box into the BNR chassis.
3. Lock the BNR.
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Note: If the Cash Box will not easily insert into the BNR, verify that it has been reset
(that the indicator on the front of the Cash Box is green) and that the BNR is unlocked
and the yellow lever is in the down (unlocked) position.
Setting Recyclers to Base Level
The Transfer Notes to Base Level feature sets the quantity of notes (bills) in each recycler
to the defined base level. Excess notes (bills) in the Recycler cassettes above the default
base level quantity are transferred into the Cash Box. The base levels for the recyclers are
defined in the “CashRecyclerBaseLevel” parameter in ScotOpts.dat configuration file.
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Remove Cash.
4. Enter your ID and password when prompted. The Remove Cash screen appears.
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5. Tap Cash Box Transfer. The following screen appears:
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6. Tap Transfer Notes to Base Level (Transfer Bills to Base Level on US units).
The amounts that will be transferred display above the cylinders.
7. Tap Apply Changes.
8. Review the information displayed on the screen and confirm by tapping Yes. The
notes (bills) are moved to the Cash Box and a Cash Management Report is printed.
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Dispensing a Specified Number of Notes (Bills)
The following procedure enables authorized store personnel to specify an amount of
notes (bills) to be dispensed from the BNR to the Cash Out slot. (The
“AllowNoteDispense” parameter in the ScotOpts.dat configuration file must be set to Y
for this feature to work.)
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Remove Cash.
4. Enter your ID and password, if prompted. The Remove Cash screen appears.
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5. Tap the cylinder of a specific note (bill) denomination. The keypad displays on the
screen.
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6. Using the keypad, type the number of the selected note (bill) denomination to be
dispensed and tap Enter. (The number of notes (bills) to be removed from the
recycler is displayed in red above the cylinder. The cylinder levels and total
decrease.)
7. Tap Apply Changes.
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8. Review the information displayed on the screen and confirm by tapping Yes. The
notes (bills) dispense at the Cash Out slot and a report containing the details of the
currency remove from the unit is printed at the receipt printer.
Note: Notes (bills) are dispensed in groups called sub-bunches. Each sub-bunch
consists of up to 15 notes. Each sub-bunch must be removed from the Cash Out slot
before the next sub-bunch will dispense.
9. Tap Exit to end the Cash Removal session and return to the Cash/Paper Status
screen.
10. Follow your in–house procedures for indicating you have removed currency from
the unit.
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Bulk Coin Recycler
Methods for removing coins from the Bulk Coin Recycler (BCR) include:
•
Manually emptying the coin overflow container and coin bins and setting all coin
counts to zero.
•
Setting coin counts to base level and dispensing coins to the coin return cup.
•
Specifying the number of coins to be removed from the Coin Recycler and
dispensing the specified amount of currency to the coin return cup.
Emptying Overflow Container
When the Cash/Paper Status screen indicates that the Overflow container is full (or an
error message appears), you must remove the full overflow container and replace it with
an empty one.
Note: A full coin overflow container is very heavy.
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Remove Cash.
4. Enter your ID and password, if prompted.
5. Tap Reset Functions. The following screen displays:
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6. Tap Reset Coin Overflow to set the count/amount to zero. The total for the coin
overflow is set to zero.
7. Tap Apply Changes after all of the currency removal tasks have been entered. The
Confirmation screen displays.
8. Review the information displayed on the screen and confirm by tapping Yes. An
activity report prints.
9. Unlock and open the NCR SelfServ Checkout door.
10. Unlock and open the Coin Recycler’s internal security door by turning the key
counter-clockwise.
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11. Lift the internal security door and carefully remove the full Overflow container. (A
full Overflow container is very heavy.)
12. Insert an empty Overflow container into the Coin Recycler.
13. Close and lock the Coin Recycler internal security door by turning the key
clockwise.
14. Close and lock the NCR SelfServ Checkout door.
15. Tap I Corrected the Problem displayed on the NCR SelfServ Checkout monitor.
16. Tap Exit to end the Cash Removal session and return to the Cash Status screen.
17. Follow your in-house procedures for indicating you have removed currency from
the unit.
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Emptying Coin Bins
Coins bins can be emptied completely, adjusted to the pre-defined base level, or you can
specify how many coins to dispense from each coin bin.
Manually Removing All Coins from Coin Recycler
This procedure requires you to unlock and open the NCR SelfServ Checkout unit and
physically empty the coin bins.
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Remove Cash.
4. Enter your ID and password, if prompted. The Remove Cash screen appears.
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5. Tap Reset Functions. The following screen appears:
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6. Tap Reset Coin Counts. The totals for all coin denominations are set to zero.
7. Tap Apply Changes after all the currency removal tasks have been entered.
8. Review the information displayed on the screen and confirm by tapping Yes. An
activity report prints.
9. Unlock and open the NCR SelfServ Checkout door.
10. Unlock and open the Coin Recycler internal security door by turning the key
counter-clockwise.
11. Using the security door as a handle, pull the hopper bin shelf out of the unit.
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12. Remove a bin by pulling it up and out of the hopper bin shelf.
13. Pour coins into a bag/container. Make sure you remove the coins in the rotor.
14. Insert the empty bin by plugging it back into the hopper bin shelf. Be careful not to
bend the connector pins when replacing the hopper bin.
15. Repeat steps eleven through thirteen for each coin bin.
16. Push the hopper bin shelf back into the unit.
17. Close and lock the Coin Recycler internal security door.
18. Close and lock the NCR SelfServ Checkout door.
19. Tap I Corrected the Problem on the message displayed on the NCR SelfServ
Checkout monitor.
20. Tap Exit to end the Cash Removal session and return to the Cash/Paper Status
screen.
21. Follow your in-house procedures for indicating you have removed currency from
the unit.
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Automatically Removing All Coins from Coin Recycler
This procedure dispenses coins to the coin return cup. Make sure you have a
bag/container available before starting this process. When the coin return cup becomes
full and the coin bowl full sensor is triggered, the Coin Recycler will stop dispensing
coins. After you remove the coins from the coin return cup, the Coin Recycler will
continue to dispense coins until the coin return cup becomes full or the coin bin is
empty. To automatically remove all coins from the coin recycler, follow these steps:
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Remove Cash.
4. Enter your ID and password, if prompted. The Remove Cash screen appears.
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5. Tap the coin cylinder of a specific denomination.
6. Type the number of coins currently contained in the coin bin using the keypad and
tap Enter.
Note: The number of coins in the coin bin is displayed on the coin cylinder.
7. Repeat steps five and six for all coin denomination cylinders.
8. Tap Apply Changes after all of the currency removal tasks have been entered. The
Confirmation screen displays.
9. Review the information displayed on the screen and confirm by tapping Yes. An
activity report prints and coins are dispensed to the coin return cup.
10. As the coins are dispensed, transfer them to a bag or container.
11. Tap Exit to end the Cash Removal session and return to the Cash/Paper Status
screen.
12. Follow your in–house procedures for indicating you have removed currency from
the unit.
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Resetting Coin Bins to Base Level
This procedure dispenses coins to the coin return cup. Make sure you have the
bag/container available before starting this process. All coin denominations in the
recycler with counts greater than the configured base level will be dispensed to the coin
bowl. The base level for each coin denomination is defined in the
“CashRecyclerBaseLevel” field in the ScotOpts configuration file.
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Remove Cash.
4. Enter your ID and password, if prompted. The Remove Cash screen displays.
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5. Tap Dispense Coins to Base Level. The screen is updated to show the coins that
will be dispensed when the action is committed.
6. Tap Apply Changes after all of the currency removal tasks have been entered. The
Confirmation screen displays.
7. Review the information displayed on the screen and confirm by tapping Yes. An
activity report prints.
8. As the coins are dispensed, transfer them to a bag or container. After dispense is
completed, the activity report prints.
9. Tap Exit to end the Cash Removal session and return to the Cash Status screen.
10. Follow your in–house procedures for indicating you have removed currency from
the unit.
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Removing Some Coins from Coin Recycler
This procedure enables authorized personnel to specify an amount of coins to be
dispensed from the Coin Recycler to the Coins Out cup.
Note: The “AllowCoinDispense” parameter in the ScotOpts.dat configuration file
must be set to Y for this feature to work.)
1. Access the Cash/Paper Status screen.
2. Tap Cash Management to access the Cash Status screen.
3. Tap Remove Cash.
4. Enter your ID and password when prompted. The Remove Cash screen displays.
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5. Tap the coin cylinder of a specific denomination. The keypad displays.
6. Using the keypad, type the number of the selected coin denomination to be
dispensed and tap Enter.
Note: The number of coins to be removed from the recycler is displayed in red
above the cylinder. The cylinder levels and totals decrease. The values over the
Pending Dispense tab increase.
7. Tap Apply Changes. The Confirmation screen displays.
8. Review the information displayed on the screen and confirm by tapping Yes. The
coins dispense at the coin return cup and a report containing the details of the
currency removed from the unit is printed at the receipt printer.
9. Tap Exit to end the Cash Removal session and return to the Cash Status screen.
10. Follow your in–house procedures for indicating you have removed currency form
the unit.
Appendix A: Troubleshooting and Solving
Problems
Error Messages
When the NCR SelfServ Checkout recognizes there is a problem with one of its devices,
it displays an error message.
The first line of the error message identifies the device experiencing an error event. The
second line describes the event that has occurred. A unique error code is provided
below the second line.
Instructions on the action to take to resolve the issue are included in the error message.
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Troubleshooting and Solving Problems
Receipt Printer Problems
The Receipt Printer does not function correctly if:
•
It is not communicating with the NCR SelfServ Checkout.
•
It runs out of paper.
•
Paper becomes jammed in the printer.
•
The wrong paper is being used.
•
The printer cover is not closed properly.
LEDs
LEDs are not viewable when the printer is installed in the SelfServ Checkout unit.
Troubleshooting and Solving Problems
A-111
Error Messages
Receipt Printer Error
Action to take
Unknown device error •
•
•
Check printer for paper jams.
Reload paper.
Shutdown entire system and then power up
system.
Out of paper
•
Reload paper.
Printer cover is open
•
•
Open printer cover and remove paper.
Close cover and reload paper.
Paper jam
•
Remove paper jam.
Symptoms
Symptom
Action to take
No receipt printed or a blank
receipt is printed
•
•
•
Printing on receipt very light
•
•
Verify that the Power Cord from the
Receipt Printer is connected to the Power
Supply.
Verify that single-side thermal paper is
installed correctly. Remove paper roll and
install correctly. Refer to paper installation
label for correct procedure.
Verify that the printer interface cable is
properly connected.
Verify correct paper is being used.
Clean the thermal print head with an
alcohol pen, or cotton swab moistened
with isopropyl alcohol. DO NOT spray
thermal print head with household cleaner
as this may damage it and the electronics.
A-112
Troubleshooting and Solving Problems
Symptom
Action to take
Printer does not print evenly
across the receipt
•
•
•
•
Open Printer Cover and remove any
jammed paper or other foreign object.
Verify that cover is latched evenly.
Clean thermal print head with an alcohol
pen, or cotton swab moistened with
isopropyl alcohol.
Note: Do not spray thermal print head
with household cleaner as this may
damage it and the electronics.
Try printing on different paper stock.
Printing blank receipts
•
Verify single-side thermal paper is installed
correctly. Remove paper roll and install
correctly. For more information, refer to
Loading Paper in the Receipt Printer on
page 125.
Vertical column of print is
missing, one side of receipt is
missing, or top or bottom half
of characters are missing
•
Call Help Desk. Service is required.
Receipt is not cut
•
Check printer for paper jam.
Note: If problem is not resolved, call the
Help Desk.
Paper not advancing / Receipt
Printer not feeding paper
•
•
Press the Feed button.
Reload paper.
Note: If problem is not resolved, call the
Help Desk.
•
Unable to clear error message
after performing recommended
steps
Call Help Desk. Service is required.
•
Call Help Desk. Service is required.
Printed receipt is too short
For other problems, refer to the NCR 7346 F309 2ST Self Service Receipt Printer
Owner’s Guide (B005-0000-1816).
Clearing Jams
Two models of printer are supported in the SelfServ Checkout 7350: Single-sided
thermal receipt printer (F307) and two-sided thermal receipt printer (F309).
Troubleshooting and Solving Problems
A-113
When paper is not properly loaded into the printer, or if something prevents the paper
from being presented out of the device, jams may occur in the following locations:
•
Jams in the Knife Cut Area below.
•
Jam in Front Roller on page 117.
•
Jam on Back Roller on page 121.
Jams in the Knife Cut Area
The knife cut area is located in the front of the printer cover. If a piece of debris or paper
becomes lodged in this area, receipts can become jammed.
1. Unlock and open the Upper Cabinet door.
2. Open the printer cover by pushing the center of the green bar back toward printer
and lifting the printer cover.
A-114
Troubleshooting and Solving Problems
3. Remove all jammed paper and debris from knife cut area.
Two-Side Thermal Printer
One-Side Thermal Printer
Troubleshooting and Solving Problems
A-115
4. Remove paper from the printer.
5. Close the printer cover by pressing down on the center of the cover until it locks in
place.
6. Tear the end of the paper so that it has a straight edge.
Note: It is important that there is no part of the paper’s edge that is longer than the
other.
A-116
Troubleshooting and Solving Problems
7. Using the paper guides, feed the paper down into the printer until the paper begins
to automatically feed through the printer. The printer automatically presents and
cuts a receipt. A test smiley face should display on the receipt.
Troubleshooting and Solving Problems
A-117
Jam in Front Roller
The 1-side thermal printer and the 2-side thermal printer have rollers located behind the
knife area in the printer cover. Jams can occur in this area when paper with an uneven
front edge is inserted into the printer and the paper winds onto the front roller.
1. Unlock and open the Upper Cabinet door.
2. Open the printer cover by pushing the center of the green bar back toward printer
and lifting the printer cover.
A-118
Troubleshooting and Solving Problems
3. Turn the gear next to the front roller to unwind the paper from the roller.
Note: The roller gear on the 1-side printer is located on the right side. The roller
gear on the 2-side printer is on the left side.
One-Side Thermal Printer
Two-Side Thermal Printer
Troubleshooting and Solving Problems
A-119
4. Remove the paper from the printer.
5. Close the printer cover by pressing down on the center of the cover until it locks in
place.
6. Tear the end of the paper so that it has a straight edge. Note: It is important that
there is no part of the paper’s edge that is longer than the other.
A-120
Troubleshooting and Solving Problems
7. Using the paper guides, feed the paper down into the printer until the paper begins
to automatically feed through the printer. The printer automatically presents and
cuts a receipt. A test smiley face should display on the receipt.
Troubleshooting and Solving Problems
A-121
Jam on Back Roller
The two-side receipt printer has a second roller located in the back of the device. Jams
can occur in this area when paper with an uneven front edge is inserted into the printer
and the paper winds onto the front roller.
1. Unlock and open the Upper Cabinet door.
2. Open the printer cover by pushing the center of the green bar back toward printer
and lifting the printer cover.
A-122
Troubleshooting and Solving Problems
3. Turn the gear next to the back roller to unwind the paper from the roller.
4. Remove the paper from the printer.
Troubleshooting and Solving Problems
A-123
5. Close the printer cover by pressing down on the center of the cover until it locks in
place.
A-124
Troubleshooting and Solving Problems
6. Tear the end of the paper so that it has a straight edge.
Note: It is important that there is no part of the paper’s edge that is longer than the
other.
7. Using the paper guides, feed the paper down into the printer until the paper begins
to automatically feed through the printer. The printer automatically presents and
cuts a receipt. A test smiley face should display on the receipt.
Troubleshooting and Solving Problems
A-125
Loading Paper in the Receipt Printer
If the receipt printer runs out of paper, the transaction cannot be properly completed.
Note: Keep spare paper supplies in a cool, dry, dust-free place. Leave the receipt paper
in the original packing material until used.
Both the F307 and the F309 can use either single-sided thermal paper or double-sided
thermal paper.
A “smiley face” prints on the test receipt to indicate that the thermal coating is on the
side where the thermal print head is located. When the smiley face prints, the paper is
loaded correctly.
Note: If single-sided paper is loaded into the F307 incorrectly (with the thermal coating
on side opposite the print head) the test receipt will be blank on both sides.
Note: If single-sided paper is loaded into the F309, a smiley face prints on the test
receipt along with the following message: “Attention: You have loaded SINGLE sided
paper into your printer. The printer will function PROPERLY, but DOUBLE sided paper
is required for quality and sustainability. Please change to double sided paper when
convenient.”
To replenish printer paper in the Receipt Printer, follow these steps:
1. Unlock and open the upper cabinet door.
2. Open the printer cover by pushing the center of the green bar back toward printer
and lifting the printer cover up as shown in the figure below.
3. Remove any remaining threaded paper.
A-126
Troubleshooting and Solving Problems
4. Close the printer cover by pressing down on the center of the cover until it locks in
place.
5. Insert new roll of paper into bucket located behind printer so that it unrolls from the
top of the roll.
6. Tear the end of the paper so that it has a straight edge. It is important that there is
no part of the paper’s edge that is longer than the other.
Troubleshooting and Solving Problems
A-127
7. Using the paper guides, feed the paper down into the printer until the paper begins
to automatically feed through the printer. The printer automatically presents and
cuts a receipt. A test smiley face should display on the receipt.
8. Close and lock the upper cabinet door.
Cleaning Thermal Print Head
To clean the thermal print head, follow these steps:
1. Open the printer cover by pushing green bar back toward printer and lifting the
printer cover.
2. Remove any paper threaded through printer.
3. Clean the thermal print head with an alcohol pen or cotton swab moistened with
isopropyl alcohol. DO NOT spray thermal print head with household cleaner as this
may damage the print head and the electronics.
A-128
Troubleshooting and Solving Problems
Pressing the Feed Button
To advance the receipt paper:
1. Press the paper Feed button located on the top right of the Receipt Printer. After
you push the button, the paper advances approximately four inches and the receipt
is cut.
2. Remove the cut receipt from the printer.
Bulk Coin Recycler Problems
Note: Older SelfServ Checkout units have a metal Bulk Coin Recycler (BCR 106). In
2013, a new plastic Bulk Coin Recycler (BCR 206) was introduced.
LEDs
In addition to the error information displayed on the NCR SelfServ Checkout terminal
screen, you can check the Coin Recycler’s LEDs for more detail. LEDs are located on
both the Controller Board and the SR5i Coin Acceptor device. For more information,
refer to any of the following sections:
•
Control Board LEDs on the facing page.
•
LED Pulse Codes on page 133.
•
Coin Acceptor LEDs on page 136.
•
Diverter (BCR 206) on page 138.
Troubleshooting and Solving Problems
Control Board LEDs
For more information, refer to the following versions:
•
Plastic Version (BCR 206) Controller Board below.
•
Metal Version (BCR 106) Controller Board on page 131.
Plastic Version (BCR 206) Controller Board
The following illustration shows the location of LEDs through the cover.
The following illustration shows the location of LEDs on the Control Board.
A-129
A-130
Troubleshooting and Solving Problems
Note: To see the Controller LEDs on units containing a Note (Bill) Dispenser, look
through the hole in the door located behind the coin cup.
Marking on
LED
Cover
Number
♥
Description
Operation
1
Heartbeat
Flashes green during normal
operation. Cycles continuously
off for 1 second, on for 1
second, to indicate that the
controller is operating
normally.
=
2
Communication
Link
Flickering green during normal
operation. Turns on when a
host command is received and
off when the reply is sent. .
X
3
Fault Code X
Flashes red indicating fault
code area. Count pulses X 0.5
seconds on, 0.5 seconds off.
Y
4
Fault Code Y
Flashes red indicating fault
code description. Count pulses
X 0.5 seconds on, 0.5 seconds
off.
O
5
Power indicator
Steady green when unit is
receiving power.
Troubleshooting and Solving Problems
Metal Version (BCR 106) Controller Board
The following illustration shows the location of LEDs through the cover.
The following illustration shows the location of LEDs on the Control Board.
A-131
A-132
Troubleshooting and Solving Problems
Note: To see the Controller LEDs on units containing a Note (Bill) Dispenser, look
through the hole in the door located behind the coin cup.
Marking on
LED
Cover
Number
♥
Description
Operation
1
Heartbeat
Cycles continuously off for 1
second, on for 1 second, to
indicate that the controller is
operating normally.
=
2
Communication
Link
Turns on when a host
command is received and off
when the reply is sent. Should
flash during normal host
polling.
X
3
Fault Code X
Count pulses X 0.5 seconds on,
0.5 seconds off.
Y
4
Fault Code Y
Count pulses X 0.5 seconds on,
0.5 seconds off.
During a fault condition, the heartbeat LED stays illuminated. The Communication Link
LED will continue to flash if the host is polling. Fault Code X is flashed first, then Fault
Code Y. After one second, the cycle repeats. This cycle continues until the fault
condition is cleared and the system restarted.
Troubleshooting and Solving Problems
A-133
LED Pulse Codes
During a fault condition, the heartbeat LED stays illuminated. The Communication Link
LED will continue to flash if the host is polling. Fault Code X is flashed first, then Fault
Code Y. After one second, the cycle repeats. This cycle continues until the fault
condition is cleared and the system restarted. The following table provides the
manufacturer’s descriptions of LED pulse codes:
Pulse X
Pulse Y
Component
Description
1
1
System
Coin Acceptor missing
1
2
System
Hopper tray missing
1
3
System
Must have at least 1 hopper fitted.
1
4
System
Must have a hopper dispensing the
lowest-value coin accepted by the
Coin Acceptor
1
5
System
Must have at least one hopper with a
matching coin in the Coin Acceptor.
1
6
System
Initialization timeout
1
7
System
Cashbox missing
1
8
System
Reserved
1
9
System
Wake-up coin detected with entry flap
shut
1
10
System
Singualtor coin seen without belt
moving
1
11
System
Escalator coin seen without belt
moving
1
12
System
The exit cup full sensor is blocked
during purge
1
13
System
Mixed currencies have been
programmed into the Coin Acceptor.
1
14
System
Mixed currencies have been
programmed into the hoppers
2
1
Coin Acceptor
Unhandled Coin Acceptor event
2
2
Coin Acceptor
Coin specification programming error
A-134
Troubleshooting and Solving Problems
Pulse X
Pulse Y
Component
Description
2
3
Coin Acceptor
EEPROM checksum corrupt
2
4
Coin Acceptor
Fault / block detected on validation
coils
2
5
Coin Acceptor
Fault / block detected on credit
sensor loop coil
2
6
Coin Acceptor
Reserved
2
7
Coin Acceptor
Fault / block detected on sorter optos
2
8
Coin Acceptor
Fault detected on coin return
mechanism (motorized reject stuck
open)
2
9
Coin Acceptor
Fault detected on temperature
measurement thermistor
2
10
Coin Acceptor
Fault / block detected on Coin
Acceptor DCE (singulator exit sensor)
2
11
Coin Acceptor
Incorrect Coin Acceptor firmware
2
12
Coin Acceptor
Coin Acceptor firmware requires
updating to a new version
2
13
Coin Acceptor
Incorrect Coin Acceptor build
3 to 8
1
Hopper 1 to 6
Reserved
3 to 8
2
Hopper 1 to6
Maximum allowed current exceeded
3 to 8
3
Hopper 1 to 6
Opto blocked during idle
3 to 8
4
Hopper 1 to 6
Opto short-circuit during idle
3 to 8
5
Hopper 1 to 6
Opto blocked during payout
3 to 8
6
Hopper 1 to 6
Opto short-circuit during payout
3 to 8
7
Hopper 1 to 6
EEPROM checksum corrupt
3 to 8
8
Hopper 1 to 6
Power fail during EEPROM write
3 to 8
9
Hopper 1 to 6
Level sensor configuration error
3 to 8
10
Hopper 1 to 6
Reserved
Troubleshooting and Solving Problems
A-135
Pulse X
Pulse Y
Component
Description
3 to 8
11
Hopper 1 to 6
Incorrect hopper firmware
3 to 8
12
Hopper 1 to 6
Hopper firmware requires updating
to newer version
3 to 8
13
Hopper 1 to 6
Incorrect hopper build
9
1
Changer PCB
Fault with on-chip RAM
9
2
Changer PCB
Program checksum error
9
3
Changer PCB
Fault with NVRAM
9
4
Changer PCB
+5V rail out of spec.
9
5
Changer PCB
+24V rail out of spec.
9
6
ChangerPCB
Real-time clock fault
9
7
Changer PCB
RTC battery low
9
8
Changer PCB
Error during firmware upgrade
9
9
Changer PCB
Stack overflow
10
1
Singulator
No motor tach signal
10
2
Singulator
Motor jammed / over-current
detection
10
3
Singulator
Door open
10
4
Singulator
Singualtor belt sensor missing
10
5
Singulator
Singulator belt sensor blocked
11
1
Escalator
No motor tach signal
11
2
Escalator
Motor jammed / over-current
detection
11
3
Escalator
Door open
11
4
Escalator
Coin return sensor missing
11
5
Escalator
Coin return sensor blocked
12
1
Motor Reject
Microswitch faulty
12
2
Motor Reject
Motor jammed / over-current
detection
A-136
Troubleshooting and Solving Problems
Coin Acceptor LEDs
For more information about Coin Acceptor LEDs, refer to the following:
•
NCRI Eagle below.
•
SR5i below.
NCRI Eagle
There are no LEDs on the NRI Eagle coin acceptor.
SR5i
There is a single status LED on the SR5i coin acceptor that provides information
regarding operation.
LED Status
Meaning
Green – continuous
Coin Acceptor functioning normally.
Red – continuous
Coin Acceptor is not enabled. If Coin Acceptor is
ready to accept coins, then a solid red LED means
the device failed internal self-test and the SR5i
needs to be replaced.
Troubleshooting and Solving Problems
A-137
LED Status
Meaning
Flashing Green / Red
Remote coin specification programming is
underway.
Flashing Off / Green
Device has detected a possible fraud coin and is
now operating in high security mode. Normal
acceptance will resume after 10 true coins have
been detected, or after being idle for five minutes.
Flashing Off / Red
A jam or other fault has occurred.
A-138
Troubleshooting and Solving Problems
Diverter (BCR 206)
The Plastic BCR 206 has an LED located on each side of the Diverter. These LEDs flash
briefly as each coin passes through the diverter. If these LEDs are lit constantly, the
diverter should be inspected for jammed coins or dirt build-up.
Error Messages
Bulk Coin Recycler Error
Action to take
Coins are jammed or
Coin bins are full or out
•
•
•
•
Coin acceptor not
responding
•
Open coin recycler, check for jams in the following
locations: singulator belt, escalator belt, and
hopper exit sensors. Clear jams.
Ensure singulator and escalator doors are closed
properly.
Empty overflow container or re-insert missing
container.
Ensure hopper tray is pushed in all the way.
Note: If error re-occurs, call help desk. Service is
required.
Shut down and restart terminal.
Note: If error re-occurs, call help desk. Service is
required.
Troubleshooting and Solving Problems
A-139
Bulk Coin Recycler Error
Action to take
Coin dispenser not
responding
•
Shut down and restart terminal.
Note: If error re-occurs, call help desk. Service is
required.
Coins are jammed,
hopper tray is out or
door is open
•
•
•
Open Coin Recycler and clear jams.
Ensure doors are closed properly.
Ensure hopper tray is pushed in all the way.
Note: If error re-occurs, call help desk. Service is
required.
Coins are jammed.
•
Unlock and pull out hopper tray. Remove jammed
hopper bin(s). Check and clear any jams at exit
area. If no jam at exit area, empty hopper bin(s).
Check and clear any jams by rotating disk. Reinsert
hopper bin(s). Ensure all doors are closed and
locked properly.
Note: If error re-occurs, call for service.
Pull out coin recycler. Clear jam from coin chute by
removing coins or pushing coins forward. Return
coins to customer.
Note: If error re-occurs, call for service.
Unlock and pull out hopper tray to clear jam.
Return jammed coins into proper hopper bin(s).
Reinsert and lock hopper tray. Pull out coin
recycler. Unlock and remove cover. Disconnect
cables shown. Release red tab on right side of
acceptor, then pull acceptor forward and turn over
to clear jams from areas shown. Reinsert acceptor
and reconnect cables. Replace and lock cover.
Note: If error re-occurs, call for service.
•
•
Coins are jammed or
door is open
•
Pull out coin recycler. Open round side doors and
clear coins from belts. Ensure all doors are closed
and locked properly. Return coins to customer.
Note: If error re-occurs, call for service.
Hopper Bin is out or
unseated
•
Unlock and pull out hopper tray. Reinsert any
missing hopper(s) and ensure all hoppers are
seated properly. Ensure lowest coin denomination
hopper is inserted and seated properly. Ensure
proper currency hoppers are inserted.
Note: If error re-occurs, call for service.
A-140
Troubleshooting and Solving Problems
Accessing the Escalator and Singulator Doors
To access the escalator and singulator doors, follow these steps:
1. Unlock and open the SelfServ Checkout door.
2. Lift the green latch and pull the Coin Recycler from the unit. The escalator and
singulator doors are located on the left side of the Coin Recycler.
Troubleshooting and Solving Problems
A-141
Accessing the Hopper Tray
To access the hopper tray, follow these steps:
1. Unlock and open the SelfServ Checkout door.
2. Verify that the Coin Recycler is secure within the SelfServ Checkout unit.
3. Lift the green latch and pull the Coin Recycler from the unit.
4. Unlock and open the hopper tray door.
5. Using the hopper tray door as a handle, pull the hopper tray out of the unit until it
is fully extended.
A-142
Troubleshooting and Solving Problems
Clearing Jams in the Coin Recycler
If a coin jam occurs in the Coin Recycler, the unit senses the jam and attempts to clear it
automatically. If the jam does not clear within three to five seconds, the Coin Recycler
stops and an error message displays on the NCR SelfServ Checkout monitor. For more
information, refer to any of the following sections:
•
Credit Sensor: SR5i on the facing page.
•
Credit Sensor: NRI Eagle on page 145.
•
Coin Acceptor 4-way Sorter Exit Sensors on page 148.
•
Diverter 8-way Sorter Sensors in BCR 206 on page 149.
•
Diverter 8-way Sorter Sensors in BCR 106 on page 150.
•
Motorized Reject Lever on page 151.
•
Hopper Exit Sensor on page 152.
•
Singulator Exit Sensor on page 153.
•
Singulator Belt on page 154.
•
Escalator Belt on page 155.
•
Coin Acceptor in BCR 106 on page 156.
•
Coin Acceptor in BCR 206 on page 158.
•
Overflow Bin Full Sensor on page 160.
•
Wake-up/Avalanche Sensor on page 161.
•
Inspecting the Dual Coin Entry Connector on page 162.
Troubleshooting and Solving Problems
A-143
Credit Sensor: SR5i
To clear the jam in the coin recycler, follow these steps:
1. Unlock and open the NCR SelfServ Checkout door.
2. Unlatch and pull the Coin Recycler from the NCR SelfServ Checkout unit.
3. Push the retaining clip to the right.
4. Pull the Coin Acceptor away from the Coin Recycler and lift device out of the metal
channel.
5. Press down on red lever to open the reject gate and remove any coins which may be
jammed.
6. Turn Coin Acceptor over and check to see if there are any coins jammed in the sorter
area.
7. Replace the Coin Acceptor in the metal channel.
A-144
Troubleshooting and Solving Problems
8. Verify that the cables are connected correctly. Two cables are attached to the Coin
Acceptor: the DCE/Diverter cable and the Power/Communications cable.
Troubleshooting and Solving Problems
A-145
Credit Sensor: NRI Eagle
To clear the jam in the coin recycler, follow these steps:
1. Unlock and open the NCR SelfServ Checkout door.
2. Unlatch and pull the Coin Recycler from the NCR SelfServ Checkout unit.
3. Push the retaining clip to the right.
4. Pull the Coin Acceptor away from the Coin Recycler and lift device out of the metal
channel.
5. Press down on red lever to open the reject gate and remove any coins which may be
jammed.
A-146
Troubleshooting and Solving Problems
6. Turn Coin Acceptor over and check to see if there are any coins jammed in the sorter
area.
7. Press the spring button to reset the holding spring. A click sound confirms the
spring has engaged.
Troubleshooting and Solving Problems
A-147
8. Replace the Coin Acceptor in the metal channel.
9. Verify that the cables are connected correctly. Two cables are attached to the Coin
Acceptor: the DCE/Diverter cable and the Power/Communications cable.
A-148
Troubleshooting and Solving Problems
Coin Acceptor 4-way Sorter Exit Sensors
There are sensors on the 4-way sorter in the Coin Acceptor. These sensors can become
blocked due to a coin jam in this area. To clear the sorter sensors:
1. Push the retaining clip to the right.
2. Pull the Coin Acceptor away from the Coin Recycler and lift device out of the metal
channel.
3. Turn the Coin Acceptor upside down and check for trapped coins in the exit paths.
4. Replace the Coin Acceptor.
5. Verify all cable connectors are fitted correctly.
Troubleshooting and Solving Problems
A-149
Diverter 8-way Sorter Sensors in BCR 206
Note: Older SelfServ Checkout units have a metal Bulk Coin Recycler (BCR 106). In
2013, a new plastic Bulk Coin Recycler (BCR 206) was introduced.
There are sensors on the 8-way diverter. These sensors can become blocked due to a coin
jam in this area. To clear the sorter sensors:
1. Remove the Coin Acceptor.
2. Check for coins in the 8-way diverter and remove any coins found.
3. Check the coin channels for jammed coins and remove any coins found.
4. Replace the Coin Acceptor.
5. Verify all cable connectors are fitted correctly.
A-150
Troubleshooting and Solving Problems
Diverter 8-way Sorter Sensors in BCR 106
Note: Older SelfServ Checkout units have a metal Bulk Coin Recycler (BCR 106). In
2013, a new plastic Bulk Coin Recycler (BCR 206) was introduced.
There are sensors on the 8-way diverter. These sensors can become blocked due to a coin
jam in this area. To clear the sorter sensors:
1. Push the retaining clip to the right.
2. Pull the Coin Acceptor away from the Coin Recycler and lift device out of the metal
channel.
3. Turn the Coin Acceptor upside down and check for trapped coins in the exit paths.
4. Check for coins in the 8-way diverter and remove any coins found.
5. Replace the Coin Acceptor in the metal channel.
6. Verify all cable connectors are fitted correctly.
Troubleshooting and Solving Problems
A-151
Motorized Reject Lever
Note: Older SelfServ Checkout units have a metal Bulk Coin Recycler (BCR 106). In
2013, a new plastic Bulk Coin Recycler (BCR 206) was introduced.
A coin jam that cannot be cleared by the motorized reject lever mechanism may cause
the reject gate on the coin acceptor to be stuck in the open position.
1. Unlock and open the NCR SelfServ Checkout door.
2. Unlatch and pull the Coin Recycler from the NCR SelfServ Checkout unit.
3. Press the Manual Reject Lever four times. If this does not clear the fault condition,
remove the coin acceptor and check for jam in Credit Sensor. For more information,
refer to Credit Sensor: SR5i on page 143.
A-152
Troubleshooting and Solving Problems
Hopper Exit Sensor
A hopper sensor is demonstrating a fault condition. Check for jams in the coin hoppers.
1. Unlock and open the NCR SelfServ Checkout door.
2. Lift the Coin Tray door and pull to extend coin tray out of the unit.
3. Check for coins jammed in the coin exit area for each hopper bin.
4. Insert each coin hopper bin back into the Hopper Tray.
5. Push Hopper Tray back into unit.
6. Close and lock the Hopper Tray door.
7. Close and lock the NCR SelfServ Checkout unit door.
Troubleshooting and Solving Problems
Singulator Exit Sensor
The Singulator Exit Sensor is located at the top of the Singulator Exit chute.
1. Verify that the Singulator Exit sensor is secure.
2. Verify that there is no blockage in the Singulator exit chute.
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Troubleshooting and Solving Problems
Singulator Belt
The Singulator belt is located behind the upper door on the left side of the Coin Recycler
unit. This belt carries coins inserted in the coin input bowl down to the coin bins.
1. Open the round Singulator access door (upper door on side of Coin Recycler).
2. Remove any coins or foreign objects located on the Singulator belt.
3. Verify that the belt will move freely.
Note: The belt will have some resistance due to the motor and gearbox
arrangement.
4. If the belt is jammed and does not move, check again for any foreign matter or coins
which could be stopping the track from moving.
5. Close the Singulator door and verify that it is properly latched closed.
Note: If you are unable to clear the jam, call for Service.
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Escalator Belt
The Escalator belt is located behind the lower door on the side of the Coin Recycler. This
belt carries the coins paid out by the coin bin hoppers up to the Coin Out cup.
1. Open the round Escalator access door (lower door on side of the Coin Recycler).
2. Remove any coins or foreign objects located on the Escalator belt.
3. Verify that the belt will move freely.
Note: The belt will have some resistance due to the motor and gearbox
arrangement.
4. If the belt is jammed, check again for any foreign matter or coins which could be
stopping the track from moving.
5. Close the Escalator door and verify that it is properly latched closed.
6. Push Coin Recycler unit back into SelfServ Checkout and verify that it is latched in
place.
7. Close and lock the self-checkout door.
Note: If you are unable to clear the jam, call for Service.
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Troubleshooting and Solving Problems
Coin Acceptor in BCR 106
Note: Older SelfServ Checkout units have a metal Bulk Coin Recycler (BCR 106). In
2013, a new plastic Bulk Coin Recycler (BCR 206) was introduced.
To clear the jam in the coin recycler, follow these steps:
1. Unlock and open the SelfServ Checkout door.
2. Lift the green latch and pull the Coin Recycler from the unit.
3. Release the cable clamp located on the chassis. Move the cables to provide clearance
for removing the cover. See image below.
4. Use a small coin to unlock the plastic cover. Remove the cover.
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5. Disconnect the three cables from the coin acceptor device.
6. Release the red tab on the right side of the coin acceptor and pull acceptor forward.
7. Open the coin acceptor door slightly and turn acceptor over to remove any jammed
coins.
8. Re-insert acceptor and reconnect cables.
9. Verify that all three cables attached to coin acceptor are securely connected.
10. Replace and lock cover.
11. Re-route the cables and close cable clamp to secure cables back in place.
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Troubleshooting and Solving Problems
Coin Acceptor in BCR 206
Note: Older SelfServ Checkout units have a metal Bulk Coin Recycler (BCR 106). In
2013, a new plastic Bulk Coin Recycler (BCR 206) was introduced.
To clear the jam in the coin recycler, follow these steps:
1. Unlock and open the SelfServ Checkout door.
2. Lift the green latch and pull the Coin Recycler from the unit.
3. Push the retaining clip to the right.
4. Pull the Coin Acceptor away from the Coin Recycler and lift device out of the metal
channel.
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5. Press down on red lever to open the reject gate and remove any coins which may be
jammed.
6. Turn Coin Acceptor over and check to see if there are any coins jammed in the sorter
area.
7. Replace the Coin Acceptor in the metal channel.
8. Verify that the cables are connected correctly.
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Troubleshooting and Solving Problems
Overflow Bin Full Sensor
To clear the jam in the coin recycler, follow these steps:
1. Unlock and open the NCR SelfServ Checkout door.
2. Unlock and open the Hopper Tray door.
3. Lift the coin tray door and remove the coin overflow bin.
4. Empty the coin overflow bin if it is full.
Note: A full overflow bin is very heavy.
5. Verify that the sensor and chute are not blocked.
6. Replace the coin overflow bin.
7. Close and lock Hopper Tray door.
8. Close and lock the NCR SelfServ Checkout unit door.
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Wake-up/Avalanche Sensor
The Wake-up / Avalanche Sensor is used to detect coins entering the Coin Recycler. In
the event that too many coins are inserted at one time (avalanche scenario) it is possible
that a blockage of the sensor may occur.
1. Unlock and open the NCR SelfServ Checkout door.
2. Unlatch and pull the Coin Recycler from the NCR SelfServ Checkout unit.
3. Push the release button located on the underside of the Coin In chute. At the same
time, lift the chute upward and then away from the Center Plate.
4. If any coins are jammed, they can now be removed from the Coin In chute.
5. If no coins are jammed, verify the connectors are fitted correctly and that no loose or
broken wires exist. If loose or broken wires are detected, replace them.
6. Replace the Coin In chute by lining up the five locating lugs with the five key slots in
the center plate.
7. Place the lugs through the holes and push downward until a click is heard.
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Troubleshooting and Solving Problems
Inspecting the Dual Coin Entry Connector
The dual coin entry connector is attached to the Coin Acceptor.
1. Verify that the Dual Coin Entry connector is correctly connected.
2. Check for loose wires on the connector.
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Bank Note Recycler Problems
Note: There are two versions of Bank Note Recycler. One has a Loader, the other does
not. This document assumes that the Bank Note Recycler has a Loader. If your Bank
Note Recycler does not have a Loader, you should ignore any reference to the Loader
component.
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Troubleshooting and Solving Problems
LEDs
For BNR versions 1.01 and higher, if all LEDs are red this means the device needs to be
enabled by software. If some LEDs are green and one or more are red, this indicates a
problem with those components showing a red LED.
The BNR has external LED indicators located on the bezel of the Main Module. These
LEDs consist of two pairs of arrows, one pointing to the inlet slot, and one pointing to
the outlet slot. These arrows provide the user with information about the transaction,
and they provide service personnel with warning and failure information. Inlet arrows
can be lighted in green or red. Outlet arrows can be lighted in green only.
The Loader Box LED indicates the state of the Loader Box.
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Each Recycler has two LEDs, each representing one of the two recycler components
within the cassette.
LED
Status
Inlet Arrows Off
Meaning
Notes (bills) cannot be inserted.
Green - Solid
Note (bill) may be inserted.
Green – Blinking x1
Reset command required.
Access PML and tap the Reset
button in the BNR heath check
tool.
Red – Solid
Not operational. Reset
command required. Access PML
and tap the Reset button in the
BNR heath check tool. *
Red – Blinking – 3 flashes Note (bill) jammed in note (bill)
transport path or spine. Store
clearable jam.
Outlet
Arrows
Green
Notes (bills) are available at the
outlet.
Green – Blinking x1
Reset command required.
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Troubleshooting and Solving Problems
LED
Status
Meaning
Loader
Green - Solid
Loader is operational.
Green – Blinking x1
Reset command required.
Access PML and tap the Reset
button in the BNR heath check
tool.*
Red – Blinking – slow (2
per sec.)
Loader is empty. Fill loader
cassette with appropriate
banknotes.
Red – Blinking – fast (3
per sec.)
Cash type status not OK.
Configure the module.
To configure the Loader
module, access the Utility
Functions screen and tap Run
ADD on Next Reboot, then tap
Reboot Entire System.
Red – Blinking – 3 flashes Note (bill) jammed in note (bill)
transport path or spine. Store
clearable.
Red – Solid
Hardware not operational.
Access PML and tap the Reset
button in the BNR heath check
tool.
If problem is not resolved by
performing a reset, continue
diagnosing problem by
checking the error codes in the
event log.
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LED
Status
Meaning
Recycler
Modules
Green - Solid
Device is operational.
Green – Blinking x1
Reset command required.
Access PML and tap the Reset
button in the BNR heath check
tool.
Red – Blinking – fast (3
per sec.)
Cash type status not OK.
Configure the module.
To configure the Recycler
modules, access the Utility
Functions screen and tap Run
ADD on Next Reboot, then tap
Reboot Entire System.
Red – Blinking – 3 flashes Note (bill) jammed in note (bill)
transport path or spine. Store
clearable.
Red – Solid
Hardware not operational.
Access PML and tap the Reset
button in the BNR heath check
tool.
If problem is not resolved by
performing a reset, continue
diagnosing problem by
checking the error codes in the
event log.
Spine
Green - Solid
Device is operational.
Green – Blinking x1
Requires reset command.
Access PML and tap the Reset
button in the BNR heath check
tool.
Red – Blinking – 3 flashes Note (bill) jammed in note (bill)
transport path or spine. Store
clearable.
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Troubleshooting and Solving Problems
LED
Status
Meaning
Red – Solid
Hardware not operational.
Reset command required.
Access PML and tap the Reset
button in the BNR heath check
tool.
Sending a Reset Command to the BNR
When a reset is required, make sure all components are inserted, all doors are closed and
the BNR is locked. Do any of the following:
•
If a SelfServ Checkout error message is shown on the monitor, tap the I corrected
the problem button to reset the BNR.
•
If there is no I corrected the problem button displayed on the screen, perform a system
reboot from the Utility Functions screen.
•
Access the BNR health check tool BulkRecycler in PML and tap the Reset button.
Note: If performing a reset does not bring the unit back into service, call for service.
Error Messages
Bank Note Recycler Error: Action to take
•
Go to Cash Management and tap Reset Cash Box
button. Remove and empty the Cash Box.
Empty the BNR cash box.
Jam in bill recycler
•
Clear jam.
Cash box or loader is
out or not properly
installed
•
Verify cash box is empty and that the cash box
indicator is green. Reinsert cash box.
Reinsert loader cassette.
Recycler cover open
•
Ensure all covers are closed, yellow locking lever is
pushed up in latched position and key lock is in the
locked position.
Recycler not working
properly
•
Tap I corrected the problem to retry.
Note: If error re-occurs, generate diagnostic log
files and call for service.
Cash box is full
•
•
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Bank Note Recycler Error: Action to take
Failed to dispense %s
•
Cash box missing or not •
fully inserted
•
Loader cassette missing •
or not fully inserted
Go to Cash Management to add %s notes (bills).
Insert notes (bills) into acceptor slot or insert loader
cassette containing %s notes (bills).
Ensure green indicator is visible on cash box. If
green indicator is not visible, reactivate cash box
locking mechanism.
Insert cash box until it is latched in position.
Re-insert loader cassette until it is latched in
position.
Recycler cassette
missing or not fully
inserted
•
•
Tap I corrected the problem to retry.
If error re-occurs, generate diagnostic log files and
call for service.
Jam in bill recycler
•
Check lower back panel for jammed note (bill).
Remove note (bill), if found.
Jam in loader cassette
•
Remove jam in or behind loader cassette.
Jam behind recycler
cassette
•
Tap I corrected the problem to retry.
Note: If error re-occurs, generate diagnostic log
files and call for service.
Recycler cover open
•
Ensure all covers are closed and yellow locking lever
is in the latched position and key lock is locked.
Failed to dispense notes •
Go to Cash Management, insert notes (bills) into
acceptor slot or insert loader cassette containing
note (bills).
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Troubleshooting and Solving Problems
Clearing Jams
Occasionally, notes (bills) may jam or become stuck in the various transport mechanisms
within the BNR. Notes (bills) may become stuck in the BNR due to a motor failure or a
foreign object stuck in the note path. Manual intervention is usually required to clear
jams to allow the system to recover.
Note (Bill) Path
To clear jams in note (bill) path, follow these steps:
1. Determine if the problem occurred during an Accept operation or a Dispense
operation.
2. Unlock and open the NCR SelfServ Checkout door.
3. Lift the green lever and then pull the BNR out of the NCR SelfServ Checkout unit.
4. Open the note path access doors in the following order.
a. Open the back spine door. Insert finger in yellow slide lever and lift up to release
the back spine door.
b. Open the Recognition Sensor door. Press the two yellow buttons on the top of
the Recognition Sensor door and lift the cover open.
c. Open the top door. Push the yellow slide lever back to release the lock and lift
the top cover.
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5. Remove any jammed notes (bills). If the jam occurred during an Accept operation
(notes were being inserted into the Inlet slot), any note (bill) found in the note path
should be returned to the customer. If the jam occurred during a Dispense
operation, any note (bill) found in the note path should be placed in the Cash Box.
6. Close the note (bill) path access doors in the following order:
a. Close the top door. Push the yellow slide lever back and close the top cover.
Release the yellow slide lever to lock cover in place.
b. Close the Recognition Sensor door. Press the yellow buttons on the top of the
Recognitions Sensor and close the door. Release the buttons to lock the
Recognition Sensor door in place.
c. Close the lower note path (back spine) door. Insert finger in yellow slide lever
and lift up. Close spine door and then release the slide lever to lock the spine
door in place.
7. Push BNR back into NCR SelfServ Checkout until it locks in place.
8. Close and lock the NCR SelfServ Checkout door.
Loader Cassette
To clear jams in the loader cassette, follow these steps:
1. Unlock and open the NCR SelfServ Checkout door.
2. Unlock the BNR.
3. Remove the Loader Cassette from the BNR chassis.
4. Lock the BNR.
5. Remove the key from the BNR.
6. Check location behind where Loader Cassette was installed for jammed notes (bills).
Remove any jammed notes (bills).
7. Insert key in the Loader Cassette.
8. Unlock Loader Cassette and open the cassette cover door.
9. Check for jammed notes (bills) and remove any found.
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Troubleshooting and Solving Problems
10. Close cover. Pressing down on top of cover, turn key to lock cassette. Remove key
from cassette.
11. Unlock the BNR.
12. Insert the Loader Cassette into the BNR chassis.
13. Lock the BNR.
14. Close and lock the NCR SelfServ Checkout door.
15. Place any jammed notes removed into Cash Box following your store’s defined
procedure.
Troubleshooting and Solving Problems
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Bundler
To clear jams in the bundler, follow these steps:
1. Unlock and open the NCR SelfServ Checkout door.
2. Release the green lever and pull the Note Recycler out of unit until it is fully
extended.
3. Open the path access doors in the following order.
a. Open the back spine door.
b. Open the Recognition Sensor door.
c. Open the top door.
4. Check the viewing window under the top door to see if a note (bill) is visible.
Note: If note (bill) is visible, call for service.
5. If no note is visible in the viewing window, unlock the BNR and remove the Cash
Box from the BNR chassis.
6. In the opening where the Cash Box was located, look up in to view the underside of
the Bundler and check to see if any notes are visible.
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Troubleshooting and Solving Problems
7. If notes are visible, remove the notes (bills) from the area underneath the bundler.
Carefully grasp the notes (bills) and pull them out of the area shown in the
illustration below.
Note: If the notes (bills) cannot be easily removed by hand, call for service. Do not
use any object to try to pry or force the note out of the bundler. Doing so can fatally
damage the Note Recycler.
8. Unlock and open the Cash Box and insert the notes (bills) that were removed from
the bundler.
9. Close and lock the Cash Box. Verify that the indicator on the Cash Box is green.
10. Insert Cash Box back into the Note Recycler chassis.
11. Lock the BNR and remove the key.
12. Push Note Recycler back into SelfServ Checkout unit until it locks in place.
13. Close and lock the SelfServ Checkout door.