COVER
PAGE
COVER PAGE
(This header is not included in actual template)
Size: Official Dimensions
of the Official Logo
Resolution: High
resolution
INSERT AGENCY LOGO HERE
AGENCY NAME
CITIZEN’S CHARTER
Font Style: Official Font Style of the
Government Agency Name
Font Size: Should at least be 20
Font Size: Should at least be 20
2019 (1st Edition)
Text: Year (No. of Edition)
Font Size: Should at least be 16
FIRST PAGE
(This header is not included in actual template)
Size: Official Dimensions
of the Official Logo
Resolution: High
resolution
INSERT AGENCY LOGO HERE
AGENCY NAME
CITIZEN’S CHARTER
2019 (1st Edition)
Page Number
Font Style: Official Font Style of the
Government Agency Name
Font Size: Should at least be 20
Font Size: Should at least be 20
Text: Year (No. of Edition)
Font Size: Should at least be 16
INSERT AGENCY
LOGO HERE
AGENCY PROFILE
(This header is not included in actual template)
I.
Alignment: Top Rightmost Corner
Height: 1 Inch
Resolution: High Resolution
Mandate:
From this page onwards, the official
logo of the government agency
shall be printed at the top rightmost
corner of the header of every page
II.
Vision:
III.
Mission:
IV.
Service Pledge:
Text Headers:
 Alignment: Left
 Font Style: Arial, Bold
 Font Size: 14
Body of Text
 Alignment: Justified
 Font Style: Arial
 Font Size: 12
Page Number
Alignment: Top Rightmost Corner
Height: 1 Inch
Resolution: High Resolution
Alignment: Center
Font Style: Arial, Bold
Font Size: 14
INSERT AGENCY
LOGO HERE
LIST OF SERVICES
Central/Head Office
Page Number
External Services
Service A
Service B
Service C
Internal Services
Service A
Service B
Service C
Page Number
Page Number
Page Number
Page Number
Alignment: Left
Font Style: Arial
Font Size: 12
Page Number
Page Number
Page Number
Regional/Field Office
Page Number
External Services
Service A
Service B
Service C
Internal Services
Service A
Service B
Service C
Page Number
Page Number
Page Number
Page Number
Provincial Office
Page Number
External Services
Service A
Service B
Service C
Internal Services
Service A
Service B
Service C
Page Number
Page Number
Page Number
Page Number
Page Number
Page Number
Page Number
Page Number
Page Number
Page Number
Page Number
Alignment: Top Rightmost Corner
Height: 1 Inch
Resolution: High Resolution
SERVICE HEADER
(This header is not included in actual template)
Alignment: Center
Font Style: Arial, Bold
Font Size: Should at least be 20
Service Office
Service Category
Alignment: Center (right below the
Title Header)
Font Style: Arial, Bold
Font Size: Should at least be 18
Page Number
INSERT AGENCY
LOGO HERE
Alignment: Left
Font Style: Arial, Bold
Font Size: 14
Shall be numbered
Alignment: Top Rightmost Corner
Height: 1 Inch
Resolution: High Resolution
INSERT AGENCY
LOGO HERE
SERVICE SPECIFICATIONS
(This header is not included in actual template)
# Service Name
Service Information
Alignment: Left
Font Style: Arial
Font Size: 12
Text Headers:
Body of Text:
Office or Division:
 Alignment: Left
 Alignment: Left
Classification:

Font
Style:
Arial,
Bold
 Font Style: Arial
Type of Transaction:

Font
Size:
12
 Font Size: 12
Who may avail:
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Manner of writing:
Document 1 (# of copies needed per type of copy)
CLIENT STEPS
Manner of writing:
Action – Location of Action
– Reminder, if any
Number each Client Step –
should be parallel with the
Agency Actions numbers
AGENCY
ACTIONS
Manner of writing:
Agency – Specific Office/Division/Desk
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
Manner of writing:
# Day/s, # Hour/s, # Minute/s
Manner of writing:
Number each Agency
Action – should be in
parallel with the Client
Steps numbers
Manner of writing:
Alignment: Center
Text: Position or Designation of the Person Responsible
For Agency Actions that
are more than 1, use the
numbering scheme: 1.1,
1.2, 1.3, 2.1, 2.2, 2.3, etc.
Font Style: Arial, Italicized || Font Size: 11
Text: Office of the Person Responsible
Font Style: Arial || Font Size: 11
Manner of writing:
 For standard fees, follow this order: Type of Fee – Type of
Currency (Acronym in all capitals) Amount.

For fees varying case to case, enumerate the breakdown or
list the amount to be paid instead.

For fees in tabular form, put the table of fees right after its
corresponding Service Specifications Table.

For fees that varies due to a specific computation, write the
computation guide (formula).

If no fees are required, write “None.”
Page Number
Feedback and Complaints Mechanism
(This header is not included in actual
template)
Alignment: Left
Font Style: Arial, Bold
Font Size: 14, ALL CAPITALS
Alignment: Top Rightmost Corner
Height: 1 Inch
Resolution: High Resolution
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback
How feedbacks are processed
Text Headers:
How to file a complaint
 Alignment: Left
How complaints are processed
 Font Style: Arial
 Font Size: 12
Contact Information of CCB,
PCC, ARTA
Page Number
INSERT AGENCY
LOGO HERE
INSERT AGENCY
LOGO HERE
List of Offices
(This header is not included in actual template)
Alignment: Left
Font Style: Arial, Bold
Font Size: 12
Alignment: Top Rightmost Corner
Height: 1 Inch
Resolution: High Resolution
Office
Office A
Office B
Office C
Address
Address
Address
Address
Alignment: Left
Font Style: Arial
Font Size: 12
Page Number
Contact Information
Hotline Number
Hotline Number
Hotline Number