COVER PAGE COVER PAGE (This header is not included in actual template) Size: Official Dimensions of the Official Logo Resolution: High resolution INSERT AGENCY LOGO HERE AGENCY NAME CITIZEN’S CHARTER Font Style: Official Font Style of the Government Agency Name Font Size: Should at least be 20 Font Size: Should at least be 20 2019 (1st Edition) Text: Year (No. of Edition) Font Size: Should at least be 16 FIRST PAGE (This header is not included in actual template) Size: Official Dimensions of the Official Logo Resolution: High resolution INSERT AGENCY LOGO HERE AGENCY NAME CITIZEN’S CHARTER 2019 (1st Edition) Page Number Font Style: Official Font Style of the Government Agency Name Font Size: Should at least be 20 Font Size: Should at least be 20 Text: Year (No. of Edition) Font Size: Should at least be 16 INSERT AGENCY LOGO HERE AGENCY PROFILE (This header is not included in actual template) I. Alignment: Top Rightmost Corner Height: 1 Inch Resolution: High Resolution Mandate: From this page onwards, the official logo of the government agency shall be printed at the top rightmost corner of the header of every page II. Vision: III. Mission: IV. Service Pledge: Text Headers: Alignment: Left Font Style: Arial, Bold Font Size: 14 Body of Text Alignment: Justified Font Style: Arial Font Size: 12 Page Number Alignment: Top Rightmost Corner Height: 1 Inch Resolution: High Resolution Alignment: Center Font Style: Arial, Bold Font Size: 14 INSERT AGENCY LOGO HERE LIST OF SERVICES Central/Head Office Page Number External Services Service A Service B Service C Internal Services Service A Service B Service C Page Number Page Number Page Number Page Number Alignment: Left Font Style: Arial Font Size: 12 Page Number Page Number Page Number Regional/Field Office Page Number External Services Service A Service B Service C Internal Services Service A Service B Service C Page Number Page Number Page Number Page Number Provincial Office Page Number External Services Service A Service B Service C Internal Services Service A Service B Service C Page Number Page Number Page Number Page Number Page Number Page Number Page Number Page Number Page Number Page Number Page Number Alignment: Top Rightmost Corner Height: 1 Inch Resolution: High Resolution SERVICE HEADER (This header is not included in actual template) Alignment: Center Font Style: Arial, Bold Font Size: Should at least be 20 Service Office Service Category Alignment: Center (right below the Title Header) Font Style: Arial, Bold Font Size: Should at least be 18 Page Number INSERT AGENCY LOGO HERE Alignment: Left Font Style: Arial, Bold Font Size: 14 Shall be numbered Alignment: Top Rightmost Corner Height: 1 Inch Resolution: High Resolution INSERT AGENCY LOGO HERE SERVICE SPECIFICATIONS (This header is not included in actual template) # Service Name Service Information Alignment: Left Font Style: Arial Font Size: 12 Text Headers: Body of Text: Office or Division: Alignment: Left Alignment: Left Classification: Font Style: Arial, Bold Font Style: Arial Type of Transaction: Font Size: 12 Font Size: 12 Who may avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE Manner of writing: Document 1 (# of copies needed per type of copy) CLIENT STEPS Manner of writing: Action – Location of Action – Reminder, if any Number each Client Step – should be parallel with the Agency Actions numbers AGENCY ACTIONS Manner of writing: Agency – Specific Office/Division/Desk FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Manner of writing: # Day/s, # Hour/s, # Minute/s Manner of writing: Number each Agency Action – should be in parallel with the Client Steps numbers Manner of writing: Alignment: Center Text: Position or Designation of the Person Responsible For Agency Actions that are more than 1, use the numbering scheme: 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, etc. Font Style: Arial, Italicized || Font Size: 11 Text: Office of the Person Responsible Font Style: Arial || Font Size: 11 Manner of writing: For standard fees, follow this order: Type of Fee – Type of Currency (Acronym in all capitals) Amount. For fees varying case to case, enumerate the breakdown or list the amount to be paid instead. For fees in tabular form, put the table of fees right after its corresponding Service Specifications Table. For fees that varies due to a specific computation, write the computation guide (formula). If no fees are required, write “None.” Page Number Feedback and Complaints Mechanism (This header is not included in actual template) Alignment: Left Font Style: Arial, Bold Font Size: 14, ALL CAPITALS Alignment: Top Rightmost Corner Height: 1 Inch Resolution: High Resolution FEEDBACK AND COMPLAINTS MECHANISM How to send feedback How feedbacks are processed Text Headers: How to file a complaint Alignment: Left How complaints are processed Font Style: Arial Font Size: 12 Contact Information of CCB, PCC, ARTA Page Number INSERT AGENCY LOGO HERE INSERT AGENCY LOGO HERE List of Offices (This header is not included in actual template) Alignment: Left Font Style: Arial, Bold Font Size: 12 Alignment: Top Rightmost Corner Height: 1 Inch Resolution: High Resolution Office Office A Office B Office C Address Address Address Address Alignment: Left Font Style: Arial Font Size: 12 Page Number Contact Information Hotline Number Hotline Number Hotline Number