Unit 6: IT Support for EndCover
UsersPage
Maldives Business School
ASSIGNMENT BRIEF
Bachelor’s Degree Year 1 IT
The student must fill the relevant parts of the following table.
Student Last
Task
Student First Name
Name
Student ID
No.
Date submitted
Date issued
29 November 2021
Mohamed
Nasih
ST4226
2
23rd January 2022
Statement of authenticity
I, the above named student, hereby confirm that this assignment is my own work and not copied or plagiarized. It has not
previously been submitted as part of any assessment. All the sources, from which information has been obtained for this
assignment, have been referenced in the Harvard format. I further confirm that I have read and understood the Maldives
Business School rules and regulations about plagiarism and copying and agree to be bound by them.
Assignment summary information
Unit
Modality
OL
Unit 6: IT Support for End Users
Specialization
Core
Assignment type
This is an individual assignment.
Tasks
Submit on
Do on
Task 1 :Examination : LO1, LO2
NA
8th January 2022
Task 2: Report : LO3, LO4
23rd January 2022
NA
An extension must be applied for in writing by individual students and will only be granted for
Extensions:
valid reasons.
Late submissions will be marked for all grades but will incur a fine of MVR 250 per task. (report
Late submissions:
& examination)
Each report resubmission will be charged MVR 100 & re-sit/retake for examination will be charged
Resubmissions:
MVR 250.
Assessor(s):
Mrs. Sananda Bhattacharyya
Internal verifier:
Prof. Sandeep Singh Sikerwar
Assessor(s) please fill the table below AFTER the evaluation.
Assessment criteria
Tasks
Maximum Marks
1
1.1
1
1.2
50
1
2.1
1
2.2
2
12.5
3.1
2
15
3.2
2
12.5
4.1
2
10
4.2
Total Marks
100
Assessor’s Name
Marks Obtained
IV Comments
Signature
Date
__/__/__
This is the cover page for your assignment. Each task must have this cover page. A missing cover page will require you to
resubmit the task and a fee of MVR 100 will be charged. Read the document titled “Additional Guidance on Assignments” for
help on the general report format, general presentation format and referencing. End of cover page.
Statement of Grades:
Marks
Representative Grade
Grade Interpretation
85 & Above
A*
Higher Distinction
75 to 84
A
Distinction
65 to 74
B
Merit
50 to 64
C
Pass
Below 50
F
Fail
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Student Id:4226
Unit 6: IT Support for End Users
IT Support for End
Users
Name: Mohamed Nasih
Student Id: 4226
Module: Unit 6: IT Support for End Users
Course name: Bachelor’s Degree Year 1 IT
Lecture name: Mrs. Sananda Bhattacharyya
College name: Maldives Business School
Word count: 2000 words
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Unit 6: IT Support for End Users
Abstract
The objective of this report is to provide the training course audience with the tools and
knowledge to use the screens, transactions, query and reporting functions to perform their daily
activities. The majority of the time in the course will be spent learning the module functionality.
The organization provides each staff a user support manual as well as user support training
schedule. The training is scheduled, each and every one have to participate and is a mandatory.
After completion of user support training course, all the staffs should be familiar with
organization’s IT policies and IT devices they are using.
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Unit 6: IT Support for End Users
Table of Contents
ASSIGNMENT BRIEF ........................................................................................................... 1
Abstract ..................................................................................................................................... 3
1.0
Introduction ................................................................................................................... 6
2.0
User support manual for an organization .................................................................. 7
Index: ..................................................................................................................................... 7
Product details / About the product ....................................................................................... 8
Introduction: ........................................................................................................................... 9
Parts of the product: ............................................................................................................. 10
Features of the product: ....................................................................................................... 12
How to use the product? ...................................................................................................... 13
Troubleshooting ................................................................................................................... 15
Do’s and Don’ts: .................................................................................................................. 15
Contact us: ........................................................................................................................... 15
3.0
Training course that could be presented to new employees of an organization.... 16
Introduction .......................................................................................................................... 16
Objectives ............................................................................................................................ 16
Training Schedule ................................................................................................................ 17
Subject Details: .................................................................................................................... 18
Tutor Details: ....................................................................................................................... 19
Contact Person Details: ........................................................................................................ 20
4.0
System support services plan for an organization ................................................... 21
Introduction: ......................................................................................................................... 21
Objectives: ........................................................................................................................... 21
Plan: ..................................................................................................................................... 21
IT support request form: ...................................................................................................... 22
5.0
A disaster recovery plan ............................................................................................. 23
Introduction: ......................................................................................................................... 23
Objectives: ........................................................................................................................... 23
Plan: ..................................................................................................................................... 23
6.0
IT system maintenance requirements in a company ............................................... 25
Introduction: ......................................................................................................................... 25
Objectives: ........................................................................................................................... 25
Plan: ..................................................................................................................................... 25
7.0
Summary ...................................................................................................................... 26
8.0
Conclusion ................................................................................................................... 27
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Unit 6: IT Support for End Users
9.0
Reference ..................................................................................................................... 28
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Unit 6: IT Support for End Users
1.0 Introduction
In this report are to conduct and implement user training course & support plan for a new staff
that joined an organization. These goals will be achieved by:
 Conducting user support training courses
 Writing user support manual
The report will recommend which kind of training and which kinds of planning have to be
carried out for the new staffs of an organization. The Organization which the report was written
is Ooredoo Maldives.
(Anon., 2020) Ooredoo Maldives formerly known as Wataniya Telecom Maldives is a member
of Ooredoo Group. Launched on the 1st of August 2005, within less than a decade the company
revolutionised the telecommunication industry of Maldives by introducing the leading edge
technologies and telecommunication solutions to the valued customers.
Ooredoo Maldives provides a wide range of innovative voice, data, broadband, content and
enterprise services tailored to the growing needs of today’s consumers and businesses. Guided
by its vision of enriching people’s lives and its belief that it can stimulate human growth by
leveraging communications to help people achieve their full potential, Ooredoo has
transformed the communications industry for the people of the Maldives. Like all other
Ooredoo branches, we too are guided by the common vision of enriching people’s lives and
uphold the belief that we can stimulate human growth by leveraging communications to help
people achieve their full potential.
Mr nasih is Head of training department in Ooredoo Maldives. The organization recently
introduce a new product to the market, Introducing Best MiFi - portable wireless router.
(Imaginary Product) Organization recruit 10 new members for the distribution of the Mifi
portable routers to door-to-door. Before starting the service Mr. nasih was informed to give
training to the new staff that was recruit. After completing the training session each staff will
be provided user manual about Best MiFi - portable wireless router to each staff. Each staff is
compulsory to use Best MiFi - portable wireless router to provide some services in door to door
like quick payments, troubleshooting etc.
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Unit 6: IT Support for End Users
2.0 User support manual for an organization
Index:
Product details / About the product
8
Introduction:
9
Parts of the product:
10
Features of the product:
12
How to use the product?
13
Troubleshooting
15
Do’s and Don’ts:
15
Contact us:
15
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Unit 6: IT Support for End Users
Product details / About the product
A Best MiFi is a wireless device, particularly a wireless router, which operates as a Wi-Fi
hotspot. A MiFi connects, via the use of a SIM card, to a mobile phone network (using 3G,
4G or LTE) and uses this connection to provide a wireless or Wi-Fi hotspot. A MiFi can provide
a Wi-Fi hotspot to various devices capable of establishing internet connections including
laptops, tablets, smartphones and video game devices, all of which must be within a specific
range of the MiFi. It is a product of Ooredoo Maldives.
Terms of Service
 One time cost of MVR 465 is applicable for Best MiFi device.
 For installment option (available only on Postpaid plan), MVR 99 per month for a duration
of 6 months is applicable for the MiFi device.
 Best MiFi comes with free SIM card, and will be available as Prepaid as well as Postpaid
plan.
 Validity of all Best MiFi plans are for 30 days.
 Speed for Best MiFi plans will be up to 10 Mbps.
 For Best MiFi Prepaid, once the plan allowance is used up, data usage will be barred.
 For Best MiFi Postpaid, once the plan allowance is used up, user will be charged at the rate
of MVR 30 per GB.
 Additional 6% GST is applicable for all telecom products and services.
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Introduction:
Mobile Wi-Fi is high-speed packet access mobile hotspot. It is a multi-mode wireless terminal
for Small Office, Home Office and business professionals.
The router supports the following standards:
 Long Term Evolution (LTE) Frequency Division Duplex (FDD)
 Dual Carrier High Speed Packet Access Plus (DC-HSPA+)
 High Speed Packet Access Plus (HSPA+)
 High Speed Uplink Packet Access (HSUPA)
 High Speed Downlink Packet Access (HSDPA)
 Universal Mobile Telecommunications System (UMTS)
 Enhanced Data rates for Global Evolution (EDGE)
 General Packet Radio Service (GPRS)
The router provides the following services:
 LTE FDD packet data service
 DC-HSPA+ packet data service
 HSPA+/HSPA/UMTS packet data service
 EDGE/GPRS packet data service
 Short Message Service (SMS)
You can connect the Best Mifi with the USB interface of a computer, or connect the Best Mifi
with the Wi-Fi. In the service area of the LTE FDD/DC-HSPA+/HSPA+/HSPA/UMTS or
EDGE/GPRS/GSM network, you can surf The Internet and send/receive messages / emails
cordlessly. The Best Mifi is fast, Reliable, and easy to operate. Thus, mobile users can
experience many new features and services with the Best Mifi
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Unit 6: IT Support for End Users
Parts of the product:
1. Power button
2. Screen
3. Reset button
4. WPS button
5. Micro USB+
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Basic Info on Screen Display
6. Signal Strength of Cellular
7. Network Type
8. Signal Strength of Wi-Fi
9. Message Sign
10. Number of message
11. Battery Power
12. Name of the Network Service Provider
13. Number of Users
14. Traffic statistics
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Unit 6: IT Support for End Users
Features of the product:
The Best Mifi mainly supports the following features:
 LTE FDD (DL) data service of up to 150 Mbit/s
 LTE FDD (UL) data service of up to 50 Mbit/s
 DC-HSPA+ (DL) data service of up to 43.2 Mbit/s
 HSPA+ (DL) data service of up to 21.6 Mbit/s
 HSDPA (DL) data service of up to 14.4 Mbit/s
 HSUPA (UL) data service of up to 5.76 Mbit/s
 UMTS data service of up to 384 Kbit/s
 EDGE data service of up to 236.8 Kbit/s
 GPRS data service of up to 85.6 Kbit/s
 PS domain data service based on LTE/UMTS/GSM
 SMS based on LTE/UMTS/GSM
 Built-in LTE/UMTS/GSM and WLAN high gain antenna
 Wi-Fi 2.4 GHz
 LTE/3G/Wi-Fi auto offload
 Press and Play
 IPv6/IPv4 dual stack (optional)
 Built-in DHCP Server, DNS RELAY and NAT
 Online software upgrade
 Traffic statistic
 Standard Micro USB interface
 2D Barcode easy connection
 Windows 7, Windows 8, Windows 8.1, Windows 10 (does not support Windows RT),

MAC OS X 10.7, 10.8, 10.9, 10.10 and 10.11 with latest upgrades
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Unit 6: IT Support for End Users
How to use the product?
Install SIM Card and Battery
Power off the MiFi.
Remove the back cover and battery.
Insert the SIM card into card slot in the correct position.
Install back cover and battery.
Setting Up a Wi-Fi Connection
Step1: Power on the MiFi.
Step2: Set up Wi-Fi connection or wired connection as blow.
.
Step3: Connect to internet.
Turning on Best MiFi
Press “power button” and hold for a while till the screen is lit, and Wi-Fi is on.
Setting up Wi-Fi connection or wired connection
Set up Wi-Fi connection or wired connection as blow.
Make sure the 4G MiFi’s Wi-Fi function is on.
Select Start> Control Panel> Network Connections> Wireless Network Connection
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Click “View available wireless networks” to show a list of available Wi-Fi networks. Select
the wireless network connection with the 4G MiFi’s SSID and click “Connect”. If the security
mechanism is applied, you need to enter the correct network key. The SSID and network key
are printed on the MiFi’s label.
How to change the SSID & Password?
Log in to http://192.168.1.1 and enter the management page.
Select Wireless>Wireless Security Settings, then you will see “Network Name (SSID)”
and “Wi-Fi Password”, Ensure you delete the old name and password and enter the new name
and new password as your required.
Select “Apply” button, then log out.
Wait for computer or laptop screen to display the Wi-Fi icon. This means the wireless network
connection has been successful.
Connecting to the internet
(Anon., 2000) If the Wi-Fi function is turned on, your device should connect to the Internet
automatically.
 Logging into the Device Management website
 Make sure the end-user device is connected to the MiFi.
 Open the browser, enter http://192.168.1.1 in the address box.
 Enter the username and password, and click “login”.
The administrator has the right to check and modify configuration permission.
Note: The default username and password are admin.
Charging your MiFi
1st method: Charging by power adapter
1. Use compatible power adapter (5v, 1000mA).
2. Power adapter is a selective accessory.
2nd method: Charging by connecting to computer or laptop.
Please use the proper cable to connect the MiFi to the computer or laptop.
Note: If the MiFi hasn’t been used for a long time, please charge the battery before using.
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Unit 6: IT Support for End Users
Troubleshooting
How do I reset my settings?
If you're experiencing any issues connecting to your modem we suggest that you reset, it. To
do this and return it to its default settings,
 Turn on the modem,
 Use a pin and press and hold the ‘reset' button for 5 seconds.
 The ‘reset' button can be found on the inside of the modem below the power key.
 The modem will automatically switch off and then back on.

once it's rebooted it will have been reset to its default setting
Do’s and Don’ts:
 Do keep the software updated
 Do keep the Mifi router clean and avoid water.
 Do keep a unique password for the wifi.
 Do restart the router if you have connection problem.
 DO NOT remove the 4G SIM card when the MiFi is powered on as this may damage the
card and the MiFi.
 Do not use sharp objects or use excessive force to remove the battery or to access the battery
well, this may damage the MiFi and the battery.
 Do not apply adhesive labels to the MiFi router; they might cause the MiFi router to
potentially overheat and they might alter the performance of the antenna.
Contact us:
Ooredoo Maldives
Address: Ooredoo Maldives
Website: http://consumer.ooredoo.com/en/mv
Twitter: https://twitter.com/ooredoomv
Instagram: https://www.instagram.com/ooredoo/
YouTube: http://www.youtube.com/ooredoo
Mobile: +9607979797
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Unit 6: IT Support for End Users
3.0 Training course that could be presented to new employees of
an organization
Introduction
It may also ensure that all training information on skills, processes, and other information
necessary to perform tasks is together in one place. Training manuals can be designed to be
used as: Work books – used in training sessions to provide basic information, examples and
exercises. This is the training manual for new staffs recently joined in Ooredoo Maldives. Each
and every one should complete this training in order to do the job successfully.
Objectives
 To prepare employees to meet the varying and challenging needs of the job and
organization.
 To provide knowledge and skills to new entrants and to help them to perform their role and
job well.
 To coach employees for more complex and higher level jobs.
 To educate employees new and innovative ways and techniques of performing job.
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Unit 6: IT Support for End Users
Training Schedule
Date & Time
16/01/22 16:30 – 17:30
Venue
Topic
Tutor
Conference Room Orientation & Introduction
Mr. Nasih
16/01/22 17:30 – 18:30
Break
17/01/22 16:30 – 18:30
Conference Room Using portable Wi-Fi devices Mr. Kumar
17/01/22 18:30 – 19:00
Break
17/01/22 19:00 – 20:00
IT Server Room
Installation & device
information
Mr. Nasih
18/01/22 16:30 – 18:30
IT Server Room
Troubleshooting
Mr. Ali
18/01/22 18:30 – 19:00
Break
18/01/22 19:00 – 20:00
Conference Room Customer Services training
Mrs. June
19/01/22 16:30 – 17:30
IT Server Room
Mr. Kumar
Internet & cable service
19/01/22 17:30 – 18:30
Break
19/01/22 18:30 – 20:30
IT Server Room
20/01/22 16:30 – 17:30
Conference Room Closing ceremony
Internet & cable service
Mr. Kumar
Mr. Nasih
Special Instructions:
1. Every Staff must enter the class room at 15 mints before the start time.
2. Every staff should come to the classes in a casual civil kit.
3. Every staff should Respect the ground rules.
4. Mobile Phone should be switched off while in a classes.
5. Certificates will be provided for the staffs who attends all 4 days’ trainings.
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Unit 6: IT Support for End Users
Subject Details:
A. Orientation & Introduction:
1. Best Mifi Router
2. Using portable Wi-Fi devices
3. Installation & device information
4. Troubleshooting
5. Customer Services
6. Internet & Cable Services
B. Using portable Wi-Fi devices:
1. What are portable Wi-Fi devices?
2. Setting up devices for the first time
3. Advantages
4. Disadvantages
C. Installation & device information:
1. Device Information
2. Setting up devices for the first time
3. Advantages
4. Disadvantages
C. Troubleshooting:
1. Error Troubleshooting
2. Do’s & Don’ts
D. Customer Services:
1. What are customers?
2. Making customer understand the needs of device
3. View competitor customer service
4. Dealing with difficult situations and complaint handling
5. Develop product knowledge
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Unit 6: IT Support for End Users
E. Internet & Cable Services:
1. Setting up Internet & cables
2. Troubleshooting
3. Networking
4. Different packages
Tutor Details:
Name: Mohamed Nasih
Designation: Head of Training Department
Contact: +960 999999
Email:mnasih@gmail.com
Name: Aminath June
Designation: Senior customer service assistant
Contact: +960 9666777
Email:june@gmail.com
Name: Kumar Sanu
Designation: Head of IT Department
Contact: +960 777777
Email:ksanu@gmail.com
Name: Ali Boomer
Designation: IT technician
Contact: +960 7676767
Email:ayya@gmail.com
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Unit 6: IT Support for End Users
Contact Person Details:
Name: Ismail Hameed
Designation: Training Supervisor
Contact: +960 7861234
Email:isse1@gmail.com
Name: Aminath Rishfa
Designation: Training Coordinator
Contact: +960 7770000
Email:rish@gmail.com
Name: Sheeneez Ali
Designation: Head Manager
Contact: +960 7770888
Email:shee@gmail.com
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Unit 6: IT Support for End Users
4.0 System support services plan for an organization
Introduction:
Every business or an organization that uses different systems, machineries or other portable
devices will come across different errors and problems, to rectify such errors and problems a
service plan is compulsory.
Objectives:
The main objectives of support service plans are to run the organization without any delay or
interruptions. To have a support service plan is easy to fix the problem without doing much
works or spending unnecessarily.
Plan:
#
Problem
Things we can do
Support Procedures
Restart the internet
browser, do clear the
cache
 Fill IT support form with team viewer
ID, Password and hand over to IT
department.
 Check IP configuration and restart
modem or router
Troubleshoot portal login
errors
Make sure to enter
correct credentials for
online login
 Fill IT support form with team viewer
ID, Password and hand over to IT
department.
 Restart the online portal, give
attention to caps lock, languages and
special characters
3
Best Mi-Fi router battery
drains
fast
Replacing to compatible
branded batteries
 Fill IT support form and hand over to
IT department.
 Try replacing the batteries in highest
quality
4
Updating firmware error
Check Internet
connection.
 Recovery method using USB method
5
Replace damage
components
Replace the component
as soon as possible
 Contact IT technician
1
2
Internet Browsing Is
Slow or Unresponsive
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Unit 6: IT Support for End Users
IT support request form:
IT SUPPORT REQUEST FORM
Name
No:
/2022
Staff Id
Department
Contact no
Email
Date
Team viewer ID
Time
Team viewer password
ISSUE / FAULT / CONCERN with (Please tick)
Software
Internet
Hardware
Server
Battery
Others (Specify)
Network
IS THE ISSUE PREVENTING FROM DOING ANYTHING?
Yes
No
IF YES EXPLAIN IN DETAIL
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Unit 6: IT Support for End Users
5.0 A disaster recovery plan
Introduction:
A disaster recovery plan is a documented, structured approach with instructions for responding
to unplanned incidents. This step-by-step plan consists of the precautions to minimize the
effects of a disaster so the organization can continue to operate or quickly resume missioncritical functions. Typically, disaster recovery planning involves an analysis of business
processes and continuity needs.
Objectives:
The main goal of any disaster recovery plan is to reduce the overall risk to the company. In the
event of a disaster, your biggest enemy is time. The plan must be concise and yet
comprehensive. Look for holes that can endanger the successful implementation of your
disaster recovery plan and delay getting the company back to a fully functional state. The
principal objective of the disaster recovery program is to develop, test and document a wellstructured and easily understood plan which will help the company recover as quickly and
effectively as possible from an unforeseen disaster or emergency which interrupts information
systems and business operations.
Plan:
Disaster
Response
strategy
Impact


Primary
server crash
It will stop the
resources
server
Internet
service down
It will stop the
connection

between clients
and service

provide
Recovery Plan
Switched to

back-up server
Store Foundation
files on a server
or PC that is

backed up
nightly.

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Contact internet
service provider
Clear cache

Fix/ replace the
primary server
and keep it as
back-up server
Perform a full test
restore at least
once a year.
Install backup
router and install
and configure it,
if it’s nothing
related to ISP
Restart main
server and try
Recovery Action
Steps




Verify the cause
of server outage
Plan Testing &
Maintenance
Identify the
problem with
router
Plan Testing &
Maintenance
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Unit 6: IT Support for End Users

Natural
disasters (fire,
earth quake.
etc.) to the
organization

Damage all the
infrastructure


Electrical
power
Failure
It will stop the 
connection
between clients
and service
provide


Theft
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Loss of
organization
equipment’s &
data
Recover as much
and move to a
safe place.
Protect life and

health
Contact specific
department in
organization

Unplug any
electronic
devices or
equipment or

switch it off at
the wall,
including
telephone cables.
Assists Security
in identifying
missing objects.
Works with
insurance claims
adjustor, as
appropriate, to
arrive at
valuation.


Once the natural
disaster is clear
check and move
the recovered
equipment’s.
communicate
effectively with
internal and
external
stakeholders
Monitored 24/7.
UPSs also
remotely
monitored.
Test restore
procedures.
Perform regular
audits to assess
organizational
compliance with
security-related
policies and
procedures.
Perform
consistent
package and bag
inspections for
staff and visitors
on departure.

Natural disaster
is something we
can’t help
 Fire identify the
cox and take
action to prevent
in future.




Remotely
monitored 24/7.
UPSs also
remotely
monitored.
Conduct random
and regular
inventory audits
of collections.
Stabilizes any
objects damaged
during the
incident; protects
objects from
further damage.
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Unit 6: IT Support for End Users
6.0 IT system maintenance requirements in a company
Introduction:
Maintenance arranging starts right off the bat in the procurement cycle with advancement of a
support idea. Support arranging is led to advance and set up necessities and undertakings to be
cultivated for accomplishing, reestablishing, and keeping up with functional capacity for the
existence of the framework. Without doing appropriate upkeep and administrations the
business or association won't run as expected.
Objectives:
The basic goal of planning and scheduling is avoiding delay. The role of the maintenance
planner is to improve work force productivity and work quality by anticipating and eliminating
potential delays through planning and coordination of labor, parts and material, and equipment
access.
Plan:
Task
Details
Reason
Frequency
Updating
Software &
Firmware
Process of updating
current application and
other device firmware
Update might include new
features and fix bugs with
current version
Daily (working
hours)
Keeping and
maintain local
spare stocking
Some spares are
expensive and sometimes it
is not available in locally.
To provide continuous
services without any
interruptions. Bringing spares
from other country will take
time.
It will help customers to use
internet fast and reliable.
Service interruption will be
very less on high signals.
Upgrade the
signal of Wi-Fi
antennas
Upgrading the signal of WiFi antennae will helps to
transfer data speedily
Inventory
update
Conduct random and regular
inventory audits of
collections.
Maintain well updated
inventory of the organization
Intrusion
detection
systems
Maintain well-tested
intrusion detection systems
To prevent from theft and loss
of data
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Twice in a month
Within six months
Once a week
Daily (working
hours)
Student Id:4226
Unit 6: IT Support for End Users
7.0 Summary
To summarize this report, user support training has to be conducted for new staffs that joined
recently. The user support manual also helps new staffs to work efficiency without afraid. In
this report I have written a support service plan, maintenance plan and also disaster recovery
plan in case of any kind of disaster.
As a head of training department, I have full confidence that written training schedule and
topics will be vital for new staffs in an organization. Moreover, three kinds of planning help an
organization in different situations.
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Student Id:4226
Unit 6: IT Support for End Users
8.0 Conclusion
The main aim of this report is to provide user support training course for new staffs of an
organization, and planning different areas of works, like maintenance, disaster recovery and
system support service plan.
The user support training course has to be conducted among new staffs for 4 days, basis. The
user support training courses requires schedules with topics, authors and timings. To conclude
this report, I have written three types of plans. It is recommended to use the plans in different
situations. At the end of this training course, you will have been provided with an overview of
the major functionality within the modules.
I believed that with the help of training course and system plan. Our organization will be benefit
to the maximum extend. I will also give my full support in the future development to the
organization.
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Student Id:4226
Unit 6: IT Support for End Users
9.0 Reference
Anon., 2000. worldsim. [Online]
Available at: https://www.worldsim.com/blog/what-is-portable-wifi-router?___store=eu
[Accessed 17 1 2022].
Anon., 2020. ooredoo. [Online]
Available at: https://www.ooredoo.mv/support/about-ooredoo
[Accessed 2022].
Anon., 2021. altexsoft. [Online]
Available at: https://www.altexsoft.com/blog/user-manuals-documentation/
[Accessed 17 1 2022].
Anon., 2021. kyndryl. [Online]
Available at: https://www.kyndryl.com/us/en/learn/disaster-recovery-plan
[Accessed 19 1 2022].
Anon., 2021. thales. [Online]
Available at: https://cpl.thalesgroup.com/software-monetization/four-types-of-softwaremaintenance
[Accessed 2022].
WatElectronics, 2021. watelectronics. [Online]
Available at: https://www.watelectronics.com/network-technology/
[Accessed 3 12 2021].
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Student Id:4226