Malcolm PEDEN – CEO
Soo Fatt CHIN – Business Development
loss prevention forensic analysis solutions for retail
Why IntelliQ ?
The leading forensic analysis solution provider to retail
Data Challenge: de-risking your investment
Extensive loss prevention domain expertise
Retail data transformation specialists
Global client base across multiple retail sectors
Numerous client-led events
Pioneers in train of thought data analysis technique
Our valued clients
Copyright IntelliQ 2012
Same customer/card
details
Breach of
policy
Gift Cards sold
on eBay etc
Repetitive
high-vale
refunds
Multiple
customer
card details
Cash
removed
from till
using No
Sale
(after trans)
Repeated
amounts
just below
floor level
Same
item used
repeatedly
Keyed or
swiped?
Customer
info
required
High
employee
disc spend
Same gift
card
used in
multiple
transactions
Same
credit/debit
card
repeatedly
refunded
Single
items
Purchases with
little or no
staff discount
Same gift or
loyalty card
used in
multiple staff
purchases
Gift Card
refunds
Very
short
duration
Repetitive
high-value
refunds
Faked
Refund
Details
Out-of-hours
refunds
Repeat copy of
genuine refund
High-value
reductions
Customer
collusion
Resale of
goods
(e.g. on eBay)
Refunds do not
match sales
on card
Cash removed
from till as
opportunity
arises
Customer collusion
(external stock theft)
High stock-loss
stores
Customer
collusion
Patterns of
suspicious
customer
details, names
postcodes etc
Customer unaware,
full price paid &
cash difference
pocketed
Same
customer/card
details
(collusion)
Customer
unaware,
full price paid &
cash difference
pocketed
Low sale
total on
to card
Same items
voided
repeatedly
Voiding
expensive items,
leaving only cheap
Cash
only
Cash
only
Multiple voided
items in
same sale
Same item
repeatedly
High price items
substituted
for low value
Giving
excessive
discounts
Purchases with
staff discount
Manual
Overrides
Same card in
repeated sales
Item
Voids
Low Value
Sales
Cash
Refunds
Refund of
earlier sale
Cash
Theft
Long Duration
Transactions
Refund
Fraud
Point of Sale
Cash theft of
sale or
rounded
value of trans
Customer
collusion
(stock theft)
Coupons/
vouchers
Immediately
followed
by a No Sale to
remove cash
Coupon items
exchanged
for cash
Excessive
activity
Cash
only
Price
enquiry
Systematic
delays
in applying
post-voids
Immediately
followed
by a No Sale to
remove cash
Postvoided
cash sale
Cancelled or
voided sale
Zero Value
Sales
Loyalty
cards
Small cash
discrepancies on days
of post-voids e.g.
ending in .99p etc
Same
customer/card
details
(collusion)
Suspended
sale
Discounts
Card
Refunds
Customer unaware,
full price paid &
cash difference
pocketed
Use of manual
drawer open
(No Sale)
Excessive
activity
Removing cash
during
an unconnected
cash transaction
High item
count with
low value or
then
cancelled
Systematic
patterns of usage,
following
certain trans or
times etc
Collusion/stock
theft
To same
credit card
Long
duration,
low
item count
The IntelliQ Fraud Tree
Cashier
…hidden till fraud mapped out
What we enable
•
Complete visibility of your entire retail estate
•
Omni-channel forensic data analysis, spanning:

Profit protection / loss prevention analytics

Marketing / promotional performance analysis
Year on year payback

Procedural compliance
ROI within 6 months

Inventory management, stock movement etc
•
Enhanced productivity through report automation
•
Significantly reduce losses, protect margin and help to optimise sales
IntelliQ Data Challenge
90 days of EPOS data from your entire estate
We use our domain
expertise to drive out
real-life fraud cases
Proves technical fit
We build a demonstration solution
within weeks of receiving your data
Assists with de-risking
your investment and
quantifying ROI
Provided free of charge
Thank you
Copyright IntelliQ 2012