Aman Singh
Flat No 20 Bhagirathi apt, Kakade park Chinchwad Pune 411033
8390051921 | singhaman6673@gmail.com
Objective
To work in an challenging environment, which upgrades my knowledge, improves my skills and provide a room to
give my best to the organization.
Education
Indira College of Commerce and Science
BCA
45%
2011-2014
Jai Hind Junior College
HSC
53%
2009-2011
Judson High School
Ssc
63%
2009
Skills
BAsic knowledge of Java, communication, problem solving, ownership quality, computer skills.
Experience
Tech Mahindra
2019 - 2021
SR associate
I work for Vodafone process, Semi Technical process
My job is to resolve queries related to internet service, To Resolve queries related to Broad bandservices and
queries related to TV service.
My Job is even to resolve queries related to outlook 2016.
To trouble shoot and diagnose where the problem occured.
I work on Virtual machine and many other tools.
Overview of microsoft Office 365
Applications such as Skype, Microsoft teams, word, PowerPoint, one note, outlook.
Resolving customers queries with the help of Chat, Voice ,Email and tickets
I have a good understanding of salesforce.com which is used to resolve CX issues with the help of tickets.
Concentrix
2017 - 2019
Associate
I have worked for a process called Amazon.
Customer Support, Resolving CX queries with the help of Chat and voice.
Delivering a delightful experience to customer and making sure that the issue is resolved on same call.
I have worked for North America clients, and UK clients.
Some of the queries related to Fire TV, For which remote access need to be given.queries related to Apps.
2 years of experience.
Certifications
Pursuing a course in MCSA(Microsoft certified solution associate) 3 certifications 70-740 Installation storage
and compute with windows server 2016 70-741 Networking with windows server 2016 70-742 Active Directory ,
Installation and identity with windows server
Achievements & Awards
Participated in various college festival Participated in personality development
Additional Information
Hobbies
Playing Outdoor games, listening music.