Aman Singh Flat No 20 Bhagirathi apt, Kakade park Chinchwad Pune 411033 8390051921 | email@example.com Objective To work in an challenging environment, which upgrades my knowledge, improves my skills and provide a room to give my best to the organization. Education Indira College of Commerce and Science BCA 45% 2011-2014 Jai Hind Junior College HSC 53% 2009-2011 Judson High School Ssc 63% 2009 Skills BAsic knowledge of Java, communication, problem solving, ownership quality, computer skills. Experience Tech Mahindra 2019 - 2021 SR associate I work for Vodafone process, Semi Technical process My job is to resolve queries related to internet service, To Resolve queries related to Broad bandservices and queries related to TV service. My Job is even to resolve queries related to outlook 2016. To trouble shoot and diagnose where the problem occured. I work on Virtual machine and many other tools. Overview of microsoft Office 365 Applications such as Skype, Microsoft teams, word, PowerPoint, one note, outlook. Resolving customers queries with the help of Chat, Voice ,Email and tickets I have a good understanding of salesforce.com which is used to resolve CX issues with the help of tickets. Concentrix 2017 - 2019 Associate I have worked for a process called Amazon. Customer Support, Resolving CX queries with the help of Chat and voice. Delivering a delightful experience to customer and making sure that the issue is resolved on same call. I have worked for North America clients, and UK clients. Some of the queries related to Fire TV, For which remote access need to be given.queries related to Apps. 2 years of experience. Certifications Pursuing a course in MCSA(Microsoft certified solution associate) 3 certifications 70-740 Installation storage and compute with windows server 2016 70-741 Networking with windows server 2016 70-742 Active Directory , Installation and identity with windows server Achievements & Awards Participated in various college festival Participated in personality development Additional Information Hobbies Playing Outdoor games, listening music.