1 Information Classification: General MRO Complexity Categorization As aviation activity recovers, MRO shops that have invested in leaner, more digitally enabled operations will outperform their competitors by offering next level service capabilities and new business models Transparency Efficiency Health * No visibility of OT data * Disconnected IT systems * No near real-time metrics * Poor decision making * Inefficient operations * Lack of process planning * Frequent layout shifts * Process Downtime * Unplanned WIP * Lack of process monitoring Similar scenario: • Journey in a foggy climate • Travelling without GPS • Sailing in a ship without a rudder Benefit if addressed: • Drop in TAT up to 26%* Quality Forecasting Workforce * Lack of quality controls * Improper tools / standards * Lack of inventory visibility * Disintegrated systems * No coherent data sharing * Poor lead time forecasting * Workforce lacking tech skills * Digitally trained * Workforce management Benefit if addressed: • Drop in shopfloor rejections upto 10%* * Source: 2019 Deloitte & MAPI data, ShopWorx, L2L Information Classification: General Benefit if addressed: • Increase in Production output up to 50%* Benefit if addressed: • Capacity utilization improvement up to 11%* Benefit if addressed: • Increase in Productivity upto 12%-20%* WHY IS DIGITAL SO DIFFICULT TO IMPLEMENT IN MRO OPS? Supply Chain Quality 3 © CYIENT 2021 | Confidential Operations Information Classification: General Product 1: PERFECT Product 2: DELAYED Product Cost = ∑FSC + labor + material + OH Product Cost = ∑FSC + labor + material + OH + penalties + QS Cost + Inventory Carrying Cost Engineering Quality On Time Delivery Cost reduction An Objective System-Wide View will have a significant impact on the part flow, inventory, and costs THE STAKEHOLDERS NATURAL MISALIGNMENT OF PRIORITIES – Who owns the transformation? Do you have a data strategy? IT 4 © CYIENT 2021 | Confidential Strategy Team / Senior Leadership Information Classification: General Maintenance & Operations Teams Finance Who Needs To Be Involved? What are their priorities? Digital Team Engineering WHY IS ROI SOMETIMES DIFFICULT TO CALCULATE? Returns at Portfolio Level Evaluation at Project Level 5 Project 1 • Business case for investment • Average Return on Capital Employed • Payback Period Templates to be created for quick decisions Investment Portfolio Project 2 • Allocation of investment dollars to projects based on risk profile of projects. (e.g.,10% High, 30% Medium and 60% Low Risk projects) © CYIENT 2021 | Confidential Regular reviews and governance structure Agree on criteria to stop investing Information Classification: General Project 3 • Ability to take risks will be higher in later years once returns start coming through • Overall investments and returns across the various projects measured at portfolio level • Higher portfolio return leads to more investments in projects that are complex and carry higher risks WHY IS IT INFRASTRUCTURE & DATA ACCESS SOMETIMES THE BOTTLENECK? 6 Data Centre IAAS (Cloud) PAAS (Container) Serverless (Function) • HW as the limit of scale • OS as the limit of scale • Application layer is the limit of scale • Function as a unit of scale • Physical Hosting Environment • Hardware is not a concern • Infrastructure as code • Pay by the ms © CYIENT 2021 | Confidential • Architect for redundancy & performance vs cost Information Classification: General Case Study Large Engine MRO Provider: Digital Transformation Consult, Discover and Design Phase Challenge • Legacy MRO processes with a combination of manual, semi-automatic processes • Increasing the overall throughput by 10X engines overhauled by reducing the Total Turn-around Time (TAT) to 70 days from 120 days • Data sources in silos • No golden record/master data • Legacy systems, tools © CYIENT 2021 | Confidential Our Solution • Conducted due diligence on AS-IS state with respect to MRO business process, functions and interdependencies, system and tools • Determined TO-BE state requirements & Analyzed gaps • Determine systems to be re-used, systems to be transitioned and transformed • Recommended solutions to bridge the gaps Outcomes Developed TO-BE state covering • Business architecture • System Architecture • Data, Information, Information & Technology Architecture • Component Architecture/Stack • Detailed implementation Plan 7 Information Classification: General ROADMAP TO SUCCESS How to Build A Digitally Enabled MRO Shop? Digital Operations + Sustainable Processes 8 Data-Driven Action Resilient © CYIENT 2021 | Confidential MRO Operations Transparency Process Rigor Think Big Take time to rationalize the digital portfolio Start Small Enable simple solutions Go Fast Partner with experts that drive sustained results & can reach scale Provide an internal culture that favors fast learning and resiliency Levers to unlock value in the engine MRO process Engineering & Planning Disassembly & Inspection Repair, Replace & Marshall Module and Engine Assembly Engine Test & Workorder Closure XML, SGML, PDF based technical documents DIGITIZE Forecast parts and initiate fulfilment action Planning and scheduling through advanced algorithms. Optimize direct & indirect costs to deliver the work scope / exit configuration AUTOMATE Paperless shopfloor operations through mobile apps. Access technical documents, remote collaboration & e-sign off MOBILITY New ways of engaging with customers: Portal, EDI, and mobile apps that enable visibility into engine status and eliminate manual interaction COLLABORATE Harness data to draw actionable insights. Continuous improvement on cost, TAT, quality & the customer experience ANALYZE Copyright 2022, Ramco Systems Limited. Information subject to change. All rights acknowledged. Information Classification: General Levers to unlock value in the engine MRO process - Digitize Engineering & Planning Disassembly & Inspection Repair, Replace & Marshall Module and Engine Assembly Engine Test & Workorder Closure XML, SGML, PDF based technical documents DIGITIZE Electronic / PDF Based EMM Taskcards AUTOMATE MOBILITY COLLABORATE ANALYZE Copyright 2022, Ramco Systems Limited. Information subject to change. All rights acknowledged. Information Classification: General Excel Form Based Work Reporting Levers to unlock value in the engine MRO process - Automate Engineering & Planning DIGITIZE Forecast parts and initiate fulfilment action Disassembly & Inspection Module and Engine Assembly Engine Test & Workorder Closure Planning and scheduling through advanced algorithms. Optimize direct & indirect costs to deliver the work scope / exit configuration AUTOMATE MOBILITY COLLABORATE ANALYZE Copyright 2022, Ramco Systems Limited. Information subject to change. All rights acknowledged. Information Classification: General Repair, Replace & Marshall Levers to unlock value in the engine MRO process - Mobility Engineering & Planning DIGITIZE Disassembly & Inspection Module and Engine Assembly Engine Test & Workorder Closure Paperless shopfloor operations through mobile apps. Access technical documents, remote collaboration & e-sign off AUTOMATE MOBILITY COLLABORATE ANALYZE Copyright 2022, Ramco Systems Limited. Information subject to change. All rights acknowledged. Information Classification: General Repair, Replace & Marshall Levers to unlock value in the engine MRO process - Collaborate Engineering & Planning Disassembly & Inspection Repair, Replace & Marshall Module and Engine Assembly Engine Test & Workorder Closure New ways of engaging with customers: Portal, EDI, and mobile apps that enable visibility into engine status and eliminate manual interaction Customer Portals DIGITIZE EDI for Subcontracting (Spec Ch# 7) (Supplier and Customer Side) (Aero Exchange & One Aero ) Document Management System AUTOMATE EDI for Parts exchanges (Supplier and Customer Side) (Aero Exchange & One Aero ) MOBILITY COLLABORATE Ramco Connected Eco System Electronic Work Package (Spec Ch#18) (Under development ) ANALYZE EDI for Purchasing (Spec Ch# 2,3,4) (Supplier and Customer Side) (Aero Exchange & One Aero ) Learning Management systems Copyright 2022, Ramco Systems Limited. Information subject to change. All rights acknowledged. Information Classification: General Integration with Logistics Service Providers (Fedex / Fortigo ) Levers to unlock value in the engine MRO process - Analyze Engineering & Planning Disassembly & Inspection Repair, Replace & Marshall Module and Engine Assembly Harness data to draw actionable insights. Continuous improvement on cost, TAT, quality & the customer experience DIGITIZE AUTOMATE MOBILITY COLLABORATE ANALYZE Copyright 2022, Ramco Systems Limited. Information subject to change. All rights acknowledged. Information Classification: General Engine Test & Workorder Closure Thank You Copyright 2022, Ramco Systems Limited. Information subject to change. All rights acknowledged. Information Classification: General
