JOSE RIZAL UNIVERSITY
College Of Computer Studies and Engineering
Department of Information Technology
VISION
JRU will be a market leader in the use of technology for innovation in teaching and learning to produce graduates of social importance.
MISSION
The University aims to develop its students to become useful and responsible citizens through the effective transfer
of relevant knowledge and desirable values.
INSTITUTIONAL OUTCOME
A JRU graduate has the competencies and values in the disciplinal area completed such that he/she is
a useful and responsible citizen of the country.
COURSE SYLLABUS
Course Title
:
Computer System and Troubleshooting
Course Code
:
ITC C102
Credit Units
:
2 hrs Lect/3 hrs Lab
Contact Hours:
:
5 hours per week
Course Description
Placement
This course provides the knowledge and skills needed to install hardware, configure, repair, and maintain a
computer system in a typical office environment. Topics include hardware components and peripherals,
assembly, upgrading, and basic troubleshooting methodology.
: 1stYear, 2nd Semester
1
Program Educational Objectives (PEO):
Three to five years after completing the Information Technology program, the graduates will:
1. Excel in their profession/career utilizing the knowledge acquired in the Information Technology course;
2. Become effective collaborators and innovators in information technology, applying professional/technical skills and competencies to make
a positive impact on society; and
3. Be engaged in life-long learning and professional development through self-study, continuing education, or graduate and professional
studies. Be engaged in life-long learning and professional development through self-study, continuing education, or graduate and
professional studies.
Student Outcomes (SO):
By the time of graduation, students will have the:
apply the knowledge of computing, science and mathematics appropriate to the discipline;
implement best practices and standards and their applications;
analyze complex problems and identify and define the computing requirements appropriate to their solution;
identify and analyze user needs and take them into account in the selection, creation, evaluation and administration of computer-based
systems;
e. design, implement and evaluate computer-based systems, processes, components or programs to meet desired needs and requirements
under various constraints;
f. integrate it-based solutions into the outer environment effectively;
g. apply knowledge through the use of current techniques, skills, tools and practices necessary for the it position;
h. function effectively as a member or leader of a development team recognizing the different roles within a team to accomplish a common goal;
i. assist in the creation of effective it project plans;
j. communicate effectively with the computing community and with society at large about complex computing activities through logical writing,
presentations, and clear instructions;
k. analyze the local and global impact of computing information technology on individuals, organizations, and society;
l. apply professional, ethical, legal, security and social issues and responsibilities in the utilization of information technology; andrecognize the
need for engaging in self-learning and improving performance as a foundation for continuing professional development
a.
b.
c.
d.
2
Course Learning Outcomes (CLO):
At the end of this course, the students shall be able to:
CLO1
Explain the basic operation, parts and functions of microcomputer
system hardware, as well as safety standards and servicing tools.
CLO2
Apply quality standards in installing, configuring microcomputer
hardware and peripherals and networks.
CLO3
Apply appropriate troubleshooting techniques in diagnosing common
computer problems using appropriate tools and standards.
CLO Grid: Each CLO vis-à-vis SO and PEO:
CLO
SO
PEO
CLO1
a, b, c, g, i
1, 2
CLO2
c, g, h, i
1, 2
CLO3
a, b, g, i
1, 2, 3
3
Course Outline:
** NOTE: All WWs (Written Works) and PTs (Performance Tasks) will be averaged. Thus, only one WW and PT will be used as a field for the
grade component.
Time
Frame
Week 1
Topic/Content
1. Orientation of the OBE syllabus of the
course
2. Flexible Learning Environment
Course Learning
Outcome
CLO1
2. Connectivity
Topics:
Introduction to Connectivity External
Connectivity Mouse and Keyboard Ports
Video Ports USB Ports
Installing Extra USB Ports Audio Ports
IEEE 1394 (FireWire) Ports eSATA Ports
Network Ports Modem Ports Integrated
Motherboard Ports
Wireless Connectivity for Input Devices
Assessment
Evaluation
Faculty-facilitated
discussion
1. Intro the World of I.T.
Topics:
Technician Qualities
Breaking into IT with the CompTIA A+
Certification Basic Skills for This Course
Types of Computers, Basic Computer
Parts and1s and 0s
Safety Notes
Week 2
Methodology &
Strategies
Video
Presentation
100%
participation in
the discussion
Assignment:
Identifying
Computer Parts
Lab Exercise:
Getting Started
with Windows OS
CLO1, CLO2
Lab Exercise
(PT 1)
Video
Presentation
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
Faculty-facilitated
discussion
Assignment:
Identifying
Computer Ports
Review Questions Exercise
(WW 1)
Lab Exercise:
Device/Port
Identification
Lab Exercise
(PT 1)
4
Week 3
Week 4
Week 5
3. On the Motherboard
Topics:
On the Motherboard Overview
Processor Overview
Processor Basics
Speeding Up Processor
Operations Overview Cache Clocking
Threading Technology
Connecting to the Processor
Multi-Core Processors
Graphics Processing Unit (GPU)
Virtualization
Intel Processors CPU Sockets
AMD Processors
Processor Cooling
4. Intro to Configuration
Topics:
Making changes to the computer
The Importance of the BIOS and UEFI
BIOS
Replacing the motherboard battery
System resources
Installation and configuration of common
peripheral devices
5. Disassembly and Power
Topics:
Static electricity, RFI, EMI
Tools to use
Basic Disassembly and Assembly
Basic voltage and continuity check
Upgrade or replace a power supply
CLO1, CLO2
Video
Presentation
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
Faculty-facilitated
discussion
CLO1, CLO2
Assignment:
Motherboard
Analysis
Review Questions Exercise
(WW 1)
Lab Exercise:
Discovering the
Motherboard
Lab Exercise
(PT 1)
Quiz 1 : Week 1-2
(WW 1)
Video
Presentation
Faculty-facilitated
discussion
CLO1, CLO3
Assignment:
Navigating the
BIOS
Review Questions Exercise
(WW 1)
Lab Exercise:
Discovering the
BIOS
Lab Exercise
(PT 1)
Video
Presentation
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
Faculty-facilitated
discussion
Assignment:
Navigating the
BIOS
At least 65%
of students get
rating of <=
3.0 in Quiz
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
Review Questions Exercise
(WW 1)
5
Product/Project
Development: Flip
Classroom
Product:
(P1)
Quiz 2 : Week 3-4
(WW 1)
Week6
PRELIM EXAMINATION
CLO1, CLO2
WRITTEN EXAM
Week 7
6. Memory
Topics:
Memory Technologies
Installation and upgrade
Install and remove memory
Optimizing memory for Windows
Best practices in troubleshooting
memory
CLO1, CLO2
Video
Presentation
Week 8
7. Storage Devices
Topics:
Storage terms
PATA, SATA, SSD, SSHD
RAID
Create and use Windows storage
spaces
Preliminary Examination
100%
participation in
the discussion
Faculty-facilitated
discussion
CLO1, CLO2
At least 65%
of students get
rating of <=
3.0 in Quiz
At least 65%
of the students
got a rating of
<= 3.0
Assignment:
Exploring memory
modules
Review Questions Exercise
(WW 2)
Lab Exercise:
Discovering
memory modules
Lab Exercise
(PT 2)
Video
Presentation
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
100%
participation in
the discussion
Faculty-facilitated
discussion
Assignment:
Exploring storage
devices
Review Questions Exercise
(WW 2)
Lab Exercise:
Lab Exercise
(PT 2)
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
6
Configuring
storage devices
Week 9
Week 10
Week 11
8. Multimedia Devices
Topics:
Optical drives and disc technologies
Optical drive specifications
Interfaces and ports
Windows verification installation
Install and configure peripheral devices
9. Video Technologies
Topics:
Video subsystem components
Display types
Video card installation
Video troubleshooting techniques
10. Printers
Topics:
Printer types and operations
Preventive printer maintenance
Using printers with Windows
CLO1, CLO2
Video
Presentation
100%
participation in
the discussion
Faculty-facilitated
discussion
CLO1, CLO2
Assignment:
Exploring
multimedia
devices
Review Questions Exercise
(WW 2)
Lab Exercise:
Configuring
multimedia
devices
Lab Exercise
(PT 2)
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
Quiz 3: : Week 7-8
(WW 2)
At least 65%
of students get
rating of <=
3.0 in Quiz
100%
participation in
the discussion
Assignment:
Exploring video
technologies
Review Questions Exercise
(WW 2)
Lab Exercise:
Configuring video
settings
Lab Exercise
(PT 2)
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
Video
Presentation
Faculty-facilitated
discussion
CLO1, CLO2, CLO3
Video
Presentation
100%
participation in
the discussion
Faculty-facilitated
discussion
7
Troubleshooting printers
Assignment:
Exploring printer
types
Review Questions Exercise
(WW 2)
Lab Exercise:
Configuring
printers
Lab Exercise
(PT 2)
Product/Project
Development: Flip
Classroom
Product
(P2)
Quiz 4: Week 9-10
(WW 2)
Week 12
MIDTERM EXAMINATION
CLO1, CLO2
WRITTEN EXAM
Week 13
11. Mobile Devices
Topics:
Mobile OS
Basic configuration
Security and back-up
CLO1, CLO2
Video
Presentation
Week 14
12. Internet connectivity, Virtualization and
cloud technologies
Topics:
Internet connectivity options
Cloud computing
Basic virtualization
Midterm Examination
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
At least 65%
of students get
rating of <=
3.0 in Quiz
At least 65%
of the students
got a rating of
<= 3.0
100%
participation in
the discussion
Faculty-facilitated
discussion
CLO1, CLO2
Assignment:
Exploring mobile
devices
Review Questions Exercise
(WW 3)
Lab Exercise:
Basic
configurations
Lab Exercise
(PT 3)
Video
Presentation
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
100%
participation in
the discussion
Faculty-facilitated
discussion
Review Questions Exercise
8
Week 15
Week 16
13. Networking
Topics:
Common network cables
Ethernet networking
OSI and TCP/IP
MAC, IPv4 and IPv6
Setting-up wired and wireless networks
Network troubleshooting
Configuring network printers
Network servers
Data sharing
14. Introduction to OS
Topics:
Basic features and functions of OS
Types of OS
Compatibility, End-of-Life and Updating
Managing Windows OS
Creating backups
CLO1, CLO2
Assignment:
Terminologies
(WW 3)
Lab Exercise:
Internet
connectivity and
virtualization
Lab Exercise
(PT 3)
Video
Presentation
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
100%
participation in
the discussion
Faculty-facilitated
discussion
CLO1, CLO2
Assignment:
Network hardware
Review Questions Exercise
(WW 3)
Lab Exercise:
Configuring
networks
Lab Exercise
(PT 3)
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
Quiz 5: Week 9-10
(WW 3)
At least 65%
of students get
rating of <=
3.0 in Quiz
100%
participation in
the discussion
Assignment:
Exploring different
OSs
Review Questions Exercise
(WW 3)
Lab Exercise:
Discovering
memory modules
Lab Exercise
(PT 3)
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
Video
Presentation
Faculty-facilitated
discussion
9
Week 17
15. Intro to Scripting
Topics:
Working from the console
Environment variables
Basic shell scripting
Scripting constructs
Relational and Logical operators
Pros and cons of different scripting
languages
CLO1, CLO2, CLO3
Video
Presentation
100%
participation in
the discussion
Faculty-facilitated
discussion
Assignment:
Exploring printer
types
Review Questions Exercise
(WW 3)
Lab Exercise:
Configuring
printers
Lab Exercise
(PT 3)
Product/Project
Development: Flip
Classroom
Product:
(P3)
Quiz 6: Week 9-10
(WW 3)
Week 18
FINALS EXAMINATION
CLO1, CLO2
WRITTEN EXAM
Final Examination
At least 65%
of the students
got a rating of
<= 3.0 on
RQE
At least 65%
of students get
rating of <=
3.0 in Quiz
At least 65%
of the students
got a rating of
<= 3.0
Course Requirements:
1. Lecture discussions
2. Written Works
• Quizzes/Recitation/Assignment
3. Performance Tasks
1. Lab Exercises/Forum Discussions
4. Product
2. Project/Portfolio
5. Major Examination
3. (Prelim, Midterm, Finals)
10
11
Grading System:
** NOTE: All WWs (Written Works) and PTs (Performance Tasks) will be averaged. Thus, only one WW and PT will be used as a field for the
grade component.
Prelim Term 30%
Class
Standing
Exam
Mid Term
30%
Class
Standing
Exam
Final Term
40%
Class
Standing
Exam
70%
30%
70%
30%
70%
30%
Written Works
Quizzes/Assignments
CLO1 - WW1
Performance Task
Forum Discussion/Lab
Exercises
CLO2 - PT1
25%
Project
Presentation
25%
Major Exam
Major Exam
CLO3 – P1
CLO3 – Prelim
Exam
Written Works
Quizzes/Assignments
CLO1 – WW2
20%
Performance Task
Forum Discussion/Lab
Exercises
CLO2 – PT2
25%
Project
Presentation
25%
Major Exam
Major Exam
CLO3 – P2
CLO3 – Midterm
Exam
Written Works
Quizzes/Assignment
CLO1 – WW3
20%
Performance Task
Forum Discussion/Lab
Exercises
CLO2 – PT3
25%
Project
Portfolio
25%
Major Exam
Major Exam
CLO3 – P3
CLO3 – Finals
Exam
20%
30%
30%
30%
Semestral Grade 100%
12
Textbook Adopted:
Schmidt, Cheryl, Complete COMPTIA A+: Guide to IT Hardware and Software 8th Ed., 2020
References:
1. McMillan, T., CompTIA A+: A Complete Review Guide 4th Ed, 2019
2. Andrews, J., Dark, J., and West, J., COMPTIA A+ Core 1 Exam Guide to Computing Infrastructure
10th Ed., 2017
3. Tutorialspoint. Computer Fundamentals (Online:
https://www.tutorialspoint.com/computer_fundamentals/index.htm)
Prepared by:
Recommending Approval:
Approved by:
Date of Effectivity:
Don Erick Bonus
Faculty Member/s
Israel Cariño
Department Chair
Engr. Liza Reyes
Dean
January 2022
13