Lecture 4
January 13th, 2022
Lo1b/c: What is the impact on key
success factors?
Innovation & Uniqueness (Products)
Increase awareness of shifting
external expectation, emerging
trends
redefine playing field - stay relevant
in rapidly changing world
reshape value proposition
Inspire employees to creatively solve
problems
Technology should be FIT:
Fair
Inclusive
Transparent
Financial Performance / Shareholders
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Are there more key success
factors?
Suppliers
Environment
Communities
how does the purpose
statement consider the
communities that they
impact
Are there others?
Lo1b: What are the prevailing management themes and decision-making
approaches?
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Stop treating business as a machine, think of it as a natural system and a living
organism
systems are complex, adaptive, nonlinear
Resiliency and balance
Integrative and transparent decision making
aware and you look for different components
your decisions have impacts on others and vice versa
good decision for the whole system instead of just a small fragment of the
system
opposite of siloed decision making (siloed means isolated from others)
Multi-generational timeline
Leadership with courage, heart, empathy, humility, humanity
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Lo1c: Barriers/Challenges/Risks
It’s hard
“Will transparency expose painful tensions better left unexamined?... personal
and emotional... messy at times...” - McKinsey
difficult to serve various interests of all stakeholders
purpose gap - can you deliver your purpose, or will you commit purpose fraud?
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Are CEOs playing offence in governance game?
governance game - attempts to simulate the government and politics of all or
part of a nation
limiting shareholder rights
playing offense with their shareholders
Is it possible for a company to do much? Too big of a challenge?
Opportunity or obligation?
should action/reporting be mandatory?
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