CIVIL TRAINING & SERVICES
Priority Assignment Guideline
TECHNICAL SERVICES PROCESS
Appendix 1 to TCOM 4.2
The Priority Assignments Guideline is provided to ensure standard reporting of deficiency status within the CAE training network.
The goal is to correct the discrepancies within the target resolution timeframe listed.
The Estimated Completion Date (ECD) of each discrepancy must be updated on a regular basi s by the technical staff. The ECD must be realistic and accurate, a
discrepancy with a past due ECD is unacceptable.
Definitions
Training Discrepancy: A discrepancy identifying items requiring corrective act ion and impacts the traini ng of crew s or affects
qualification of the device.
Target Resolution Timeframe: A target timeframe established by CAE to meet client expectations
Maximum Allowable Correction Period: A period in which a Training discrepancy must be corrected to meet NAA requirements. If
the timeframe will be exceeded the discrepancy must be reported IAW TCOM 5.3.
Maintenance Discrepancy: A discrepancy identifying items requiring corrective action but does not impact the training of crews.
Correction Period: A period in which a maintenance discrepancy must be corrected to meet CAE requirements.
Workaround: An operational event which causes the cr ew or instructor to utilize a n alternate means to successfully complete
the training.
Training Center Operations Manual
Technical Services Process
Electronic document, uncontrolled when printed
© CAE
Page 1
Deficiency Priority Assignment Guidelines
Appendix 1 to TCOM 4.2
Revision date: 14 May 2010
Training Discrepancies
Priority
Definition
Target Resolution
Timeframe
Maximum Allowable
Correction Period
Immediate
7 Days
1 Day
30 Days
7 Days
120 Days
30 Days
180 Days
Aircraft (FSTD) on Ground
AOG
A
No training, testing, or checking possible and/or is a safety
hazard.
Restricts training, testing, or checking, and/or prevents NAA
evaluation, and/or affects FSTD qualification level, and/or is
a potential safety hazard.
(No Workaround Possible)
B
Restricts training, testing, or checking or prevents specific
training, testing, or checking.
(Workaround Possible)
Detracts from optimum operation of FSTD.
C
Minimal effect on training, testing, or checking or
qualification level of FSTD
Training Center Operations Manual
Technical Services Process
Electronic document, uncontrolled when printed
© CAE
Page 2
Deficiency Priority Assignment Guidelines
Appendix 1 to TCOM 4.2
Revision date: 14 May 2010
Maintenance Discrepancies
Priority
A
Definition
Could potentially cause an AOG, and/or prevent unrestricted
training, testing, or checking, and/or prevent NAA
evaluation, and/or affects FSTD qualification level, and/or be
a potential safety hazard.
Target Resolution
Timeframe
Correction Period
7 Days
30 Days
(No Workaround Possible)
B
Could potentially restrict training, testing, or checking or
prevents specific training, testing, or checking.
30 Days
120 Days
(Workaround Possible)
C
Could potentially detract from optimum operation of FSTD.
Training Center Operations Manual
Technical Services Process
Electronic document, uncontrolled when printed
© CAE
Page 3
120 Days
180 Days
Deficiency Priority Assignment Guidelines
Appendix 1 to TCOM 4.2
Revision date: 14 May 2010