Dialogic® BorderNet™ 4000 Session Border
Controller (SBC)
Maintenance and Troubleshooting Guide
Release 3.3
Dialogic® BorderNet™ 4000 Session Border Controller
Maintenance and Troubleshooting Guide
Copyright and Legal Notice
Copyright © 2013-2016 Dialogic Corporation. All Rights Reserved. You may not reproduce this document in whole or in part without permission
in writing from Dialogic Corporation at the address provided below.
All contents of this document are furnished for informational use only and are subject to change without notice and do not represent a
commitment on the part of Dialogic Corporation and its affiliates or subsidiaries (“Dialogic”). Reasonable effort is made to ensure the accuracy
of the information contained in the document. However, Dialogic does not warrant the accuracy of this information and cannot accept
responsibility for errors, inaccuracies or omissions that may be contained in this document.
INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH DIALOGIC® PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY
ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN A SIGNED
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FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF A THIRD PARTY.
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Due to differing national regulations and approval requirements, certain Dialogic products may be suitable for use only in specific countries,
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countries where such use is suitable. For information on specific products, contact Dialogic Corporation at the address indicated below or on
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Matters, Video is the New Voice, Making Innovation Thrive, Diastar, Cantata, TruFax, SwitchKit, Eiconcard, NMS Communications, SIPcontrol,
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published by Dialogic from time to time and any use of Dialogic’s trademarks requires proper acknowledgement.
The names of actual companies and products mentioned herein are the trademarks of their respective owners.
This document discusses one or more open source products, systems and/or releases. Dialogic is not responsible for your decision to use open
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or future effects such usage might have, including without limitation effects on your products, your business, or your intellectual property
rights.
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Dialogic® BorderNet™ 4000 Session Border Controller
Maintenance and Troubleshooting Guide
Revision History
Revision
Release Date
Notes
1.0
February 2016
Release 3.3 - editing and styling
64-0549-05
December 2013
Release 3.2
64-0549-04
July 2013
Release 3.1
64-0549-03
September 2012
Release 2.1
64-0549-02
July 2012
Release 2.0
64-0549-01
March 2012
Controlled Introduction
Refer to www.dialogic.com for product updates and for information about support policies, warranty
information, and service offerings.
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Dialogic® BorderNet™ 4000 Session Border Controller
Maintenance and Troubleshooting Guide
Table of Contents
1.
2.
3.
INTRODUCTION ............................................................................................................................................ 7
1.1
Purpose of this Document............................................................................................................................ 7
1.2
Glossary ........................................................................................................................................................ 7
1.3
Contact Us .................................................................................................................................................... 7
ALARMS........................................................................................................................................................ 8
2.1
Categories .................................................................................................................................................... 8
2.2
Alarm Customization .................................................................................................................................... 9
2.3
Pending Alarms .......................................................................................................................................... 10
2.4
Alarm History ............................................................................................................................................. 11
STATISTICAL REPORTS .................................................................................................................................12
3.1
Ethernet Links ............................................................................................................................................ 12
3.2
Peer Statistics ............................................................................................................................................. 13
3.2.1
Summary ............................................................................................................................................... 13
3.2.2
Peer Packet Statistics ............................................................................................................................ 14
3.2.3
Incoming Sessions ................................................................................................................................. 15
3.2.4
Outgoing Sessions ................................................................................................................................. 16
3.3
3.3.1
Summary ............................................................................................................................................... 17
3.3.2
Incoming Sessions ................................................................................................................................. 18
3.3.3
Outgoing Sessions ................................................................................................................................. 19
3.4
4.
5.
6.
Interface Statistics ...................................................................................................................................... 17
System Statistics ......................................................................................................................................... 20
3.4.1
Packet Statistics .................................................................................................................................... 20
3.4.2
Incoming Statistics ................................................................................................................................ 21
3.4.3
Outgoing Sessions ................................................................................................................................. 22
TRACING ......................................................................................................................................................24
4.1
Downloading the Trace Plug-in .................................................................................................................. 24
4.2
Connecting to the BorderNet 4000 SBC from Wireshark ........................................................................... 24
4.3
Recording Profiles ...................................................................................................................................... 26
4.4
Message Based Capture Filters .................................................................................................................. 27
4.5
Interface Based Capture Filters .................................................................................................................. 27
4.6
Session Tracing ........................................................................................................................................... 28
4.7
Media Capture ........................................................................................................................................... 28
SYSTEM STATUS ..........................................................................................................................................29
5.1
ACL Status .................................................................................................................................................. 29
5.2
IP Route Status ........................................................................................................................................... 30
REAL-TIME STATUS AND PERFORMANCE .....................................................................................................31
6.1
Alarms ........................................................................................................................................................ 31
6.2
Dashboard .................................................................................................................................................. 31
6.2.1
Memory ................................................................................................................................................ 32
6.2.2
CPU Usage ............................................................................................................................................. 33
6.2.3
Storage and Temperature ..................................................................................................................... 33
6.2.4
Alarm Severity, Packet Drop, License Capacity ..................................................................................... 33
6.2.5
System Performance ............................................................................................................................. 34
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6.2.6
Platform Status ..................................................................................................................................... 35
6.2.7
Session Link Utilization ......................................................................................................................... 36
6.3
7.
8.
CPU Utilization ........................................................................................................................................... 36
SOFTWARE MANAGEMENT .........................................................................................................................38
7.1
Displaying Software Information ............................................................................................................... 38
7.2
Uploading a New Software Release ........................................................................................................... 39
7.3
Upgrading Software ................................................................................................................................... 40
7.4
Upgrading to BorderNet 4000 SBC Release 3.2 ......................................................................................... 41
7.5
Software Roll Back...................................................................................................................................... 41
7.6
Restoring and Backing up Configuration Data ........................................................................................... 41
7.6.1
Starting the Backup ............................................................................................................................... 42
7.6.2
Restoring the Backup ............................................................................................................................ 42
7.6.3
Downloading the Backup ...................................................................................................................... 42
7.6.4
Deleting the Backup .............................................................................................................................. 42
7.6.5
Uploading the Backup ........................................................................................................................... 42
AUDIT LOGS .................................................................................................................................................43
8.1
9.
Maintenance and Troubleshooting Guide
Viewing Audit Logs ..................................................................................................................................... 43
TROUBLESHOOTING ....................................................................................................................................45
9.1
Alarms ........................................................................................................................................................ 45
9.2
SCS Resources ............................................................................................................................................ 53
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Dialogic® BorderNet™ 4000 Session Border Controller
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List of Tables
Table 1: Glossary ...........................................................................................................................................7
Table 2: Statistical Reports......................................................................................................................... 12
Table 3: Filter Criteria ................................................................................................................................ 26
Table 4: Components and Supported Status ............................................................................................. 35
Table 5: Audit Log ...................................................................................................................................... 43
Table 6: Alarms Consequent Actions ......................................................................................................... 53
Table 7: SCS Resources .............................................................................................................................. 53
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Dialogic® BorderNet™ 4000 Session Border Controller
1.
Introduction
1.1
Purpose of this Document
Maintenance and Troubleshooting Guide
This document provides the information needed to maintain the BorderNet 4000 Session Border
Controller (SBC) after it is installed, deployed, and configured.
The BorderNet 4000 SBC's Web UI presents the Monitor and Diagnostics & Software and Management
windows, which allow the system's maintenance, and details on Audit Logs and Troubleshooting.
The following procedures are available from the Monitor and Diagnostics menu:

Alarms

Statistical Reports

Tracing

System Status
 Real-Time Status and Performance
The Software Management module enables the software upgrade, uploading new releases of software.
This document includes the following sections:
1.2
Glossary
For the purposes of this document the following abbreviations apply:
Abbreviation
Meaning
SBC
Session Border Controller
Table 1: Glossary
1.3
Contact Us
You can contact us for more information and assistance at:
Telephone:
+1 866 535 0946
Sales:
sales.us@dialogic.com
sales.asia@dialogic.com
sales.emea@dialogic.com
Technical Support:
GlobalSupport@dialogic.com
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Dialogic® BorderNet™ 4000 Session Border Controller
2.
Maintenance and Troubleshooting Guide
Alarms
The Web UI collects and displays the following categories of alarms:

Pending Alarm. Allows operators to filter and view all pending alarms based on severity,
category, time, and name.

Alarm History. Allows operators to filter and view all historical alarms based on severity,
name, category, time, reported object type and FDN.

Alarm Customization. Enables operators to customize severity, to set whether to generate an
SNMP trap, or send an email notification for each individual alarm.
See also the Alarms section in the Troubleshooting chapter for alarms list and corrective actions.
2.1
Categories
The BorderNet 4000 SBC supports the following alarm categories:

QoS

Configuration

HA

License

Peer

Overload

Hardware

Network

System

Security
 Session
The following are the severity levels and the corresponding icon:

Critical . Critical alarms are a subgroup of the major alarms. Critical alarms are issued when
service has stopped and an immediate corrective action is required.

Major . Raised when service affecting condition has developed and an immediate corrective
action is required.

Minor . Raised due to the existence of non-service affecting fault condition and that
corrective action should be taken in order to prevent a more serious fault.
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2.2
→
Maintenance and Troubleshooting Guide
Alarm Customization
1.
To customize an alarm:
From the Diagnostics menu, select Customization under the Alarms section.
2.
Click the edit button for an alarm that you want to edit the definition.
3.
The following screen window opens:
4.
Modify the alarm definition including the severity.
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5.
2.3
Maintenance and Troubleshooting Guide
Click on Save to keep the changes.
Pending Alarms
Pending alarms are alarms that are currently reported on the BorderNet 4000 SBC that have not been
cleared. Alarm history shows cleared alarms.
→ To report the pending alarms:
1.
From the Diagnostics menu, select Pending under the Alarms section.
2.
Click the filter button to further refine the results.
3.
Change the reporting criteria from the screen below:
4.
5.
6.
Select All in the Show field.
Modify the severity or category of the alarm.
Click OK.
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Dialogic® BorderNet™ 4000 Session Border Controller
2.4
Maintenance and Troubleshooting Guide
Alarm History
Alarms from the last seven days are retained in the system (by default). Non-pending alarms older than
seven days are purged every 24 hours.
→ To report the history of alarms on the BorderNet 4000 SBC:
1.
From the Diagnostics menu, select History under the Alarms section.
2.
Click the filter button to further refine the results.
3.
Change the reporting criteria from the screen below:
See also the Alarms section in the Troubleshooting chapter.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.
Maintenance and Troubleshooting Guide
Statistical Reports
The BorderNet 4000 SBC generates reports on traffic and operational information. Statistical data is
stored locally on the BorderNet 4000 SBC for up to seven days, and automatically calculated at welldefined time intervals throughout the day.
To generate and view a report, the time intervals should be defined to either five minutes or one hour.
The reports can be exported to PDF, Word, or Excel formats, using the Web UI.
The BorderNet 4000 automatically generates the following data:

Ethernet and CPU usage statistics

QoS statistics, including incoming and outgoing session statistics on:

SIP and H.323 peers/interfaces

System wide

Packet statistics, including the packets number dropped because of security checks.
Statistics Category
Statistics
Ethernet and CPU
Total Receive/Transmit packets and bytes
Receive/Transmit errors
CPU min, max and average usage
QoS
Total Inbound Sessions
Total Inbound Sessions Rejected due to
constraints violation or Insufficient
Bandwidth
Highest Concurrent Inbound Sessions
Total Outbound Sessions
Total Outbound Sessions Rejected due to
constraints violation or Insufficient
Bandwidth
Highest Concurrent Outbound Sessions
Peak Rate of Inbound/Outbound Traffic
Average Rate of Inbound/Outbound traffic
Total Attempts (Seizures)
Total Answered Sessions
Answer-to-Seizure Ratio Percentage
Packet Statistics
Signaling packets received
Packets dropped by security checks
Media packets received
Media packets dropped for different
reasons
Table 2: Statistical Reports
Follow the procedures in this section to run the BorderNet 4000 SBC reports.
3.1
Ethernet Links
1.
From the Diagnostics menu, select Ethernet Links under Traffic Statistics.
2.
3.
Select whether you want to report the Ethernet Links hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report Ethernet Links.
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4.
Maintenance and Troubleshooting Guide
Click OK and the following appears.
3.2
Peer Statistics
3.2.1
Summary
1.
From the Diagnostics menu, select Summary under Peer Statistics.
2.
3.
4.
Select whether you want to report the Peer Statistics hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report Peer Statistics.
Click OK and the following appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.2.2
Maintenance and Troubleshooting Guide
Peer Packet Statistics
1.
From the Diagnostics menu, select Packet Statistics under Peer Statistics.
2.
Select whether you want to report the Peer Statistics hourly (Yes) or in five minute intervals
(No).
Select the Start Date and End Date of the period that you want to report Peer Statistics.
Click OK and the following appears:
3.
4.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.2.3
Maintenance and Troubleshooting Guide
Incoming Sessions
1.
From the Diagnostics menu, select Incoming Session under Peer Statistics.
2.
3.
4.
Select whether you want to report the Peer Statistics hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report Peer Statistics.
Click OK and the following screen appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.2.4
Maintenance and Troubleshooting Guide
Outgoing Sessions
1.
From the Diagnostics menu, select Outgoing Sessions under Peer Statistics.
2.
3.
4.
Select whether you want to report the Peer Statistics hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report Peer Statistics.
Click OK and the following appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.3
Interface Statistics
3.3.1
Summary
Maintenance and Troubleshooting Guide
1.
From the Diagnostics menu, select Summary under Interface Statistics.
2.
3.
4.
Select whether you want to report the Interface Statistics hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report Interface Statistics.
Click OK and the following appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.3.2
Maintenance and Troubleshooting Guide
Incoming Sessions
1.
From the Diagnostics menu, select Incoming Sessions under Interface Statistics.
2.
3.
4.
Select whether you want to report the Interface Statistics hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report Interface Statistics.
Click OK and the following appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.3.3
Maintenance and Troubleshooting Guide
Outgoing Sessions
1.
From the Diagnostics menu, select Outgoing Sessions under Interface Statistics.
2.
3.
4.
Select whether you want to report the Interface Statistics hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report Interface Statistics.
Click OK and the following appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.4
System Statistics
3.4.1
Packet Statistics
Maintenance and Troubleshooting Guide
1.
From the Diagnostics menu, select Packet Statistics under System Statistics.
2.
3.
4.
Select whether you want to report the System Statistics hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report System Statistics.
Click OK and the following appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.4.2
Maintenance and Troubleshooting Guide
Incoming Statistics
1.
From the Diagnostics menu, select Incoming Sessions under System Statistics.
2.
3.
4.
Select whether you want to report the System Statistics hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report System Statistics.
Click OK and the following appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
3.4.3
Maintenance and Troubleshooting Guide
Outgoing Sessions
1.
From the Diagnostics menu, select Outgoing Sessions under System Statistics.
2.
3.
4.
Select whether you want to report the System Statistics hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report System Statistics.
Click OK and the following appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
4.
Maintenance and Troubleshooting Guide
Tracing
The BorderNet 4000 SBC supports Wireshark remote tracing, enhancing the remote trace functionality
of Wireshark with a custom wpcap.dll. The custom plug-in supports additional message based filters
along with the existing IP level filters. All messages that match the filter are streamed to Wireshark
client in pcap format.
Note:
The Wireshark application is not included with the BorderNet 4000 SBC. See the link on the screen below to
download the application from wireshark.org. Once you have downloaded Wireshark and installed it, you can
download the plug-in also from the screen below.
Wireshark uses remote tracing to capture the trace messages. You can also store the messages. By
default, the BorderNet 4000 SBC streams to the Wireshark client. The custom plug-in allows profilebased traces and interface traces.
4.1
Downloading the Trace Plug-in
→ To download the Trace Plug-in:
1.
2.
From the Diagnostics menu, select Plugin under the Trace section.
Follow the instructions from the screen below.
Caution:
If you have previously downloaded another plug-in named wpcap.dll for a different device, do not overwrite it.
Rename it before downloading this wpcap.dll.
4.2
Connecting to the BorderNet 4000 SBC from Wireshark
→ To connect to the BorderNet 4000 SBC from Wireshark:
1.
Select Options from the Capture menu.
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Dialogic® BorderNet™ 4000 Session Border Controller
Maintenance and Troubleshooting Guide
2.
Select Remote from the Interface drop down box.
3.
Enter the management IP address of the BorderNet 4000 system for the Host. The port
number for the Port is 2010.
Note:
The host IP address from which the trace request is triggered must be entered in the ACL without which the trace
requests coming into the BorderNet 4000 will be dropped. This is a security feature. Also, remote tracing as a
service should be enabled on the BorderNet 4000 SBC. See the BorderNet 4000 SBC Configuration and Provisioning
Guide for instructions on how to create ACL entries.
4.
Select Password authentication.
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Dialogic® BorderNet™ 4000 Session Border Controller
5.
6.
7.
Maintenance and Troubleshooting Guide
Enter the Username and Password. The user must have the “tracing role” assigned. Without
it, the trace requests cannot be initiated. See the BorderNet 4000 SBC Configuration and
Provisioning Guide.
Click OK.
If the connection is successful, the system shows the following capture options including
session interfaces and recording profiles:
Session Interface:

SessionIf1

SessionIf2

SessionIf3

SessionIf4
Recording Profiles:

SignalingNoMedia

SignalingWithMedia

MediaDropped

FlowsDropped
8. To start a trace request choose from one of the options above.
Based on the option selected you can either enter an interface level capture filter or a message level
capture filter to narrow down the trace criteria. The list below gives the valid combinations of options
and filter criteria that are supported.
Option
Description
SessionIf1 – SessionIf4
All IP based capture filters are supported. These are default Wireshark capture
filters. For example, IP, host, port, TCP, UDP … A combination of these filters are
also supported using the logical operators ‘and’ , ‘or’ and ‘not’
SignalingWithMedia
Message based capture filters. For example, CallingPartyUserPart,
CalledPartyDomainName, IncomingInterface, IncomingPeer. Multiple Call trace
Criteria can be combined using a logical operator ‘and’
SignalingNoMedia
Message based capture filters. For example, CallingPartyUserPart,
CalledPartyDomainName, IncomingInterface, IncomingPeer. Multiple Call trace
Criteria can be combined using a logical operator ‘and’
MeidaDropped, FlowsDropped
No Filter required. All the dropped packets are captured even if a filter is
specified.
Table 3: Filter Criteria
4.3
Recording Profiles
Recording profiles help to trace sessions based on message-specific filter criteria. Each profile has a
specific type of message to trace.

SignalingNoMedia. Traces all the signaling messages that match the message specific capture
filter.

SignalingWithMedia. Trace all the signaling messages and RTP (media) that match the
message specific capture filter.

MediaDropped. Traces all the media packets that are dropped in the kernel. It does not
require a filter.

MediaDropped. Traces all the non-media packets that are dropped in the kernel. It does not
require a filter.
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4.4
Maintenance and Troubleshooting Guide
Message Based Capture Filters
The custom Wireshark plug-in supports message based capture filters. The following message based
capture filters are supported.

CallingPartyUserPart

CallingPartyDomain

CallingPartyURIScheme

CallingPartyNumber

CalledPartyUserPart

CalledPartyDomain

CalledPartyURIScheme

DialedNumber

IncomingInterface
 IncomingPeer
Three operators are supported for matching the filters

BeginsWith - for example, CalledPartyUserPart=408%. This filter will trace all the sessions
whose CalledPartyUserPart begins with 408.

EndsWith - for example, CalledPartyUserPart=%9000. This filter will trace all the sessions
whose CalledPartyUserPart ends with 900.

IsEqualTo - for example, CalledPartyUserPart=4087509000. This filter will trace all the sessions
whose CalledPartyUserPart equals 4087509000.
The operators can be used with all the message based capture filters. To narrow down the traces
further, any capture filters can be combined using a logical ‘and’ operation. For example,
CalledPartyUserPart=408% and IncomingInterface=SIPIntf1. This will capture all the messages that
arrive on SIPInterface SIPIntf1 and whose CalledPartyUserPart begins with 408.
Note:
Message Based Capture filters are case sensitive. The filter should exactly match the specified syntax with case.
4.5
Interface Based Capture Filters
Interface based capture filters are used with the session options. Though Wireshark supports several
interface based capture filters, only the following capture filters are qualified with the BorderNet 4000
SBC:

IP

TCP

UDP

Host

Port
 Arp
The remaining Wireshark filters can be used to narrow down the traces. The operators and logical
operations follow the Wireshark syntax.
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Maintenance and Troubleshooting Guide
Note:
Tracing may not capture all the packets when the traffic is too high on the interface or when system is processing a
high amount of traffic. It is recommends to use specific capture filters (instead of display filters which are applied
on the captured messages) to narrow down the packet traffic of interest.
4.6
Session Tracing
The current sessions, connected from Wireshark (Trace Sessions) can be displayed. The following data is
displayed:

Wireshark trace requests in progress

Trace Profile used for tracing
 Start time of the trace
For session traces, the Trace Profile shows the Interface and for recording profiles the trace profile
shows the actual profile used. You can stop each of these traces from the Web UI. Click the Edit button
to see the options to stop the trace. Double-click on the entry to show a detailed view of the trace
request.
1. From the Diagnostics menu, select Sessions under Trace.
2.
4.7
To stop the session trace, select Stop from the edit button. Click Confirm.
Media Capture
The BorderNet 4000 SBC supports media capture and recording from any connection point on the
network. The GUI displays basic RTP stream characteristics, and multiple media streams can be selected
and played back at any given time.
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5.
Maintenance and Troubleshooting Guide
System Status
The Management System reports the following real-time system status information for the active
platform in the management window:

ACL Status

IP Route Status
5.1
ACL Status
Access Control Lists (ACLs) selectively allow or deny traffic from specified remote entities. You can
create a set of static filtering rules to accept or block traffic, and BorderNet 4000 creates service specific
ACLs based on other configurations. These service-aware ACLs enable fine-grain control over BorderNet
4000 traffic and prevent DoS attacks from random sources.
→
1.
To report the security Access Control List (ACL) Status summary:
From the Diagnostics menu, select ACL Status under System Status.
2.
Select which application to report.
3.
Select the type of ACL to report: Accept ACLs, Drop ACLs, or all ACLs.
4.
Click OK.
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5.2
Maintenance and Troubleshooting Guide
IP Route Status
1.
From the Diagnostics menu, select IP Route Status under System Status.
2.
Select whether to report system routes or not. Routes that are automatically added by the
System (for example, when VLAN Access IP addresses are configured on the system) are
referred to as system added routes. This option allows you to see the routing table entries as
they exists on the system. Routes that are explicitly provisioned by the operator are referred
as non-system routes.
Click OK.
3.
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6.
Maintenance and Troubleshooting Guide
Real-Time Status and Performance
All functionalities are accessible through the Web UI.
6.1
Alarms
On the Web UI, three color coded boxes at the top displays the number of current alarms in three
categories:

Critical - Red

Major - Orange

Minor - Yellow
Each of these boxes represents the numbers of outstanding alarms by severity. Periodic refreshing these
alarm numbers indicates ongoing alarm notification for the operator’s visibility. See the Troubleshooting
chapter for an explanation of alarms and corrective actions.
6.2
Dashboard
The dashboard provides real-time information on how BorderNet 4000 SBC is functioning including the
platform status and system performance above including the following:

Current alarms (color-coded by severity).

Real-time charts on the last 60 seconds of CPU and memory usages

Hardware component status

Memory Utilization

Storage utilization and thermal status

Current total number of live signaling and media sessions

Current processing rate (in calls per second)
 Status and usage level at each network interface
Follow the step below to display the dashboard:
1. Click Dashboard from the Web UI.
2.
The following screen appears.
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The sections below describe each part of the dashboard.
6.2.1
Memory
The Memory utilization dial on the dashboard gives the percentage of total memory allocated to the
application. Memory is statically allocated in BorderNet 4000 which means that application memory
consumption does not increase drastically as an increasing number of calls flow through the BorderNet
4000 SBC. Similarly, there is memory allocation even when the system is not having any traffic flow.
When utilization goes beyond 90 percent or if the utilization is varying in real time, then operator would
need to run other diagnostics to find out the cause.
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6.2.2
Maintenance and Troubleshooting Guide
CPU Usage
The chart below displays the last 60 seconds of CPU activity and bandwidth.
6.2.3
Storage and Temperature
The Storage indicates the disk space usage as a percentage. The Image is made up of 10 bands. When
storage exceeds 70% capacity, it changes the color of the exceeded space (above 70) to orange. When it
exceeds 80%, exceeded space is represented in red to get the operator’s attention. For example, if
storage space consumption is 85%, the eighth band is shown in orange and the ninth band is shown in
red.
Temperature is shown in both Centigrade and Fahrenheit. The band at the bottom is color coded. When
it goes up to the warning threshold, the band shows the exceeded range in orange. At critical threshold,
the band color shows the exceeded value in red to get operator attention.
6.2.4
Alarm Severity, Packet Drop, License Capacity
The Alarm Severity indicates the highest level of alarm found in the system. For example, if there are
zero outstanding critical alarms (red), two major alarms (orange) and five minor alarms (yellow), then
dashboard would show an orange alert.
The Packet Drop indicates the level of discarded Ethernet packets in the system. It has the following
three levels.

None – 0-10 percent packets being dropped

Low – 10-25 percent packets being dropped
 High – greater than 25 percent being dropped
License Capacity indicates the number of sessions licensed. When the number of concurrent sessions in
the system exceeds 80% of license capacity, this number turns to Orange. When the threshold increases
beyond 90%, the License Capacity turns red.
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6.2.5
Maintenance and Troubleshooting Guide
System Performance
The Management System reports real-time performance information for the active platform at the
system level. There are three tabs: Interconnect, Access, and Other.
6.2.5.1
Interconnect
The Interconnect tab provides signaling, media, and bandwidth information.
Total Sessions Signaling represents the count of all attempted calls.
Total Sessions Media represents all answered calls for which the BorderNet 4000 SBC does media
interception.
Sessions/sec is the number of new incoming session attempts per second across all session interfaces.
Media Bandwidth (in Mbps) indicates system level media bandwidth utilization (transmit and receive)
across all session interfaces. For example, on a system with 4 GigE interfaces in Full Duplex mode, Rx
and Tx can each show values closer to 4096 Mbps. However, signaling packets and other dropped
packets are not considered for this usage representation. As stated, it is representative of RTP stream
only.
6.2.5.2
Access
The Access tab provides the number of successful registrations, the number of registrations in progress
on the system, and the number of registrations per second processed by the BorderNet SBC.
6.2.5.3
Other
The Other tab provides the number of secured sessions, total number of emergency sessions, and the
total concurrent and attempted transcoding calls.
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Platform Status
6.2.6
The Web UI reports the following real-time platform status information for the active platform.
Note:
You can toggle the view between the Active and Secondary platforms.
The color coding for the LEDs are as follows:

Red – Down

Gray – Not configured or disabled

Green – Up or active
Component
Supported Status
Management, High Availability, and
Media and Signaling Links
Dark green: Active
Pale Green: Standby
Red: Down
Gray: Not Configured
Power Supplies
Green: Functional
Red: Non-functional or down
White: Not installed
Hard Disks
Green: Functional
Red: Non-functional or down
White: Not installed
Fans
Green: Functional
Red: Non-functional or down
White: Not installed
Integrated Platform Status LEDs
Top left: M-Fault indicates a major fault warning, such as if a
component temperature reaches a critical reading.
Top right: P-Fault indicates a power supply fault. This LED illuminates
if a fault occurs with a fan, temperature, or voltage reading
associated with the power supply.
Bottom left: C-Fault indicates a critical, non-recoverable event. The
BorderNet 4000 SBC will perform a graceful shutdown to protect
components from thermal damage.
Bottom right: Not currently used.
Table 4: Components and Supported Status
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6.2.7
Maintenance and Troubleshooting Guide
Session Link Utilization
The Session Link Utilization percentage provides a graphical representation of all four session interfaces
in the system. It captures utilization every second and graphs it over a one minute time interval. If a
session link is set to 1 Gbps and if it carries a traffic of 500 Mbps, the utilization is represented as 50%.
6.3
CPU Utilization
Follow the steps below to report CPU utilization:
1. From the Diagnostics menu, select CPU Usage under the System Performance section.
2.
3.
4.
Select whether you want to report the CPU Utilization hourly or five minute intervals.
Select the Start Date and End Date of the period that you want to report CPU Utilization.
Click OK and the following appears.
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Dialogic® BorderNet™ 4000 Session Border Controller
7.
Maintenance and Troubleshooting Guide
Software Management
This section explains how to perform the following:

Displaying software information

Uploading new software

Upgrading software

Rolling back software

Backing up and restoring configuration data
7.1
Displaying Software Information
There can be a maximum of five versions installed on the platform. Follow the step below to display
software information.
1. From the Software menu, select About. For standalone deployments the following screen
appears:
For an HA system, the following window opens:
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7.2
Maintenance and Troubleshooting Guide
Uploading a New Software Release
You can upload a new release to the system. In an HA deployment, the software upload is done only
once and it is synched automatically to the standby platform.
Uploaded software releases are cleaned up automatically. Only the last three releases are kept on the
system.
Follow the steps below to upload a new software release.
1. From the Software menu, select Upload New Release. The following screen appears.
2.
3.
Click Browse… to select the file for upload.
Click Upload to upload the software.
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7.3
Maintenance and Troubleshooting Guide
Upgrading Software
The following applies to upgrading software:

In a standalone deployment, you must upgrade software during a maintenance window
because it affects traffic.

All application processes are shutdown during the upgrade process.

Application services are started as soon as the upgrade is completed.

In an HA deployment, the upgrade is allowed only on the standby platform.

The following operations should be done for HA deployment upgrade:

Upgrade current standby platform

Failover

Upgrade current standby platform
→ To upgrade the current software version:
1.
From the Software menu, select Upgrade. In a standalone deployment, the following screen
appears.
In an HA deployment, the following screen appears:
2.
Select the software release and click Upgrade.
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7.4
Maintenance and Troubleshooting Guide
Upgrading to BorderNet 4000 SBC Release 3.2
See the BorderNet 4000 SBC Release 3.2.0 Upgrade document for instructions.
7.5
Software Roll Back
→ To roll back the software to a previous release:
1.
From the Software menu, select Rollback.
2.
Select the software version to roll back to and click Rollback.
7.6
Restoring and Backing up Configuration Data
Backing up software from a standalone system differs from an HA system. On a standalone system,
when you back up the configuration data, the provisioning process is shut down. It is started up once
the backup is completed. On an HA system, configuration data backup is taken on a standby platform
and is also transferred to the active platform automatically.
→ To back up and restore configuration data:
1.
From the Software menu, select Backup & Restore under Data Management. The following
window opens.
This screen shows the list of configuration data backups available on the system. You can do the
following from this screen:

Start Backup

Restore Backup

Download Backup

Delete Backup
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
7.6.1
1.
2.
7.6.2
Maintenance and Troubleshooting Guide
Upload Backup
Starting the Backup
Click Start Backup to back up the configuration data.
Click Confirm.
Restoring the Backup
Note:
Restoring configuration data is a service impacting action.
The process for restoring configuration data differs on a standalone system and an HA system as
follows:

On a standalone system, when you are restoring data, application services are shutdown and
started once the backup restoration is complete.

On an HA system, you restore data on the standby platform and then the automatic failover
happens. You do not have to restore data on both platforms.
Note:
The system that you are restoring the data to has to be on the same version as what was backed up. In addition,
the filename has to be the same as the original filename that was downloaded.
1.
2.
7.6.3
1.
2.
7.6.4
1.
2.
7.6.5
Click to restore the configuration data backup.
Click Confirm.
Downloading the Backup
Click
to download the configuration data to the local machine.
Click Confirm.
Deleting the Backup
Click
to delete the configuration data backup.
Click Confirm.
Uploading the Backup
Click the Upload Backup button to upload the configuration data backup file from the local machine to
the BorderNet 4000 application platform.
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8.
Maintenance and Troubleshooting Guide
Audit Logs
The Audit Log functionality audits every data change happening in the system and writes the
information into an audit record file. The system maintains the file for one year. The following audit
records are recorded into the file:
Parameter
Type
Mandatory
Description
Time
Date-time
N
Date+Time in seconds when the audit trail is generated.
Username
String
N
Name of the user who requested the change.
Device
String
Y
IP address or device name from where Web UI was accessed.
Event
String
N
CREATE, UPDATE, DELETE
Resource
String
N
Name of the resource/filename that was modified.
Result
String
N
Success/Failure
Table 5: Audit Log
Note:
You must have Security Auditor privileges to view the audit records.
8.1
Viewing Audit Logs
1.
From the System menu, select Audit Logs under Administration.
2.
Click the filter button to refine the results:
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3.
Maintenance and Troubleshooting Guide
Enter the filtering from the screen below:
Note:
The User Name and Resources fields are case-sensitive.
4.
To display the details on a record, select the record and click the audit button.
You can also double-click any record to display the audit details.
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9.
Maintenance and Troubleshooting Guide
Troubleshooting
This section help you determine the cause of a problem with the BorderNet 4000 SBC and includes
corrective actions to follow.
9.1
Alarms
The table below lists each alarm that the BorderNet 4000 SBC produces along with descriptions and
corrective actions.
Name
Category
Severity
Description
Corrective Actions
Bandwidth
Exceeded at
Network Interface
Overload
Critical
Bandwidth at the network
interface level is exhausted as
computed from the session
capacity.
Verify from reports if there are
peers that are generating more
traffic than they should and if
configurations are accurate.
Traffic generating peers on the
network interface level can be
reconfigured or locked to avoid
traffic.
Configuration Data
is not in Sync
Configuration
Major
When the Standby platform of
the HA system is
upgraded/rollback to a
different software version of
the Active platform, it will
raise this alarm to indicate to
users that any configuration
changes through GUI will be
lost, if the system is failover.
Failing over to Standby platform
and upgrade the other platform
so that both platforms will have
the same software version. This
alarm will be cleared once the
software version on both
platforms are the same.
Configuration Data
Validation Failure
Configuration
Critical
When the platform becomes
active from standby, the
configuration data is validated.
If the validation fails then this
alarm is raised.
Follow the detail error message in
the alarm, and delete the objects
that caused the validation to fail,
and restart the platform.
Delete the object that caused the
problem. Then restart the
platform.
Configuration Data
Validation Failure
Configuration
Critical
When the platform becomes
active from standby, the
configuration data is validated.
If the validation fails then this
alarm is raised.
Follow the detail error message in
the alarm, and delete the objects
that caused the validation to fail,
and restart the platform.
Delete the object that caused the
problem. Then restart the
platform.
Connectivity
Failure with Peer
QoS
Major
A configured peer fails to
respond to OPTIONS sent by
the system.
If calls can be sent over that peer
regardless then turn-off
connectivity for that peer.
If the peer is supposed to respond
verify that if there are routes to
the peer. Also see if routes to
that peer need to determined.
Verify that what is configured
from Web UI has made it properly
to the internal components by
another debug mechanism. See if
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Name
Category
Severity
Maintenance and Troubleshooting Guide
Description
Corrective Actions
there are any configuration errors
if any.
See if there are internal
configuration errors by intrusive
debugging into the platform such
as debug access on process, and
logs.
CPU Utilization
Reached Overload
Level
Overload
Major,
Minor,
Critical
The CPU usage crossed a
predefined threshold. The
severity changes based on the
threshold crossed.
CPU Utilization
Reached Overload
Level
Overload
Major,
Minor,
Critical
This alarm is raised if CPU
usage crosses a predefined
threshold. The severity
changes based on the
threshold crossed.
Critical System
Component Failed
HA
Critical
The system detects the failure
of some critical system
component in the platform
that affects the system
functionality.
If this failure was detected on
the platform that is serving the
ACTIVE role, the system may
decide to failover to the
paired-platform if one is
available. The system
continues to provide the
desired functionality.
The operator should review the
available diagnostics to
understand what component
failed and the reason. If the issue
persists the operator may contact
support for further
troubleshooting.
Ethernet Link
Administratively
Disabled
Configuration
Minor
Raised when the Ethernet link
is administratively "disabled".
The alarm gets cleared when
this Ethernet link is
administratively "Enabled".
The alarm is the result of user
action disabling the link. User can
enable the link from Ethernet
Links Screen.
Ethernet Link
Failed
Network
Critical
Raised when the system
detects the Ethernet link (both
Primary and Secondary
Ethernet links of the link pair)
to have failed.
Check both the physical interfaces
for the given Ethernet link and
ensure they are properly
connected to the switch. If the
problem persist check the cables
and the Ethernet properties such
as speed, duplex, auto
negotiation is configured same on
both ends of the Ethernet link.
Excessive Packet
Drops
Security
Minor
Too many packets are being
dropped in the system.
Verify the System Statistics.
This is an indicative alarm and no
correction required.
Fan Speed Sensor
Reached Threshold
Hardware
Major
The Fan speed sensors detect
that the fan failed or operating
below configured fan speed
thresholds indicating potential
mechanical failures.
Check the platform fan.
High Packet Rate
At Interface
QoS
Minor
An interface receives more
than the configured Packet
Verify with Security Profile and
Reports.
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Name
Category
Severity
Maintenance and Troubleshooting Guide
Description
Corrective Actions
rate.
High Packet Rate
At Peer
QoS
Minor
A peer received more than the
configured packet rate.
Verify the Security Profile and
Reports.
Interface
Activation Failed
Configuration
Critical
The system failed to open up a
listening ip:port for the
configured interfaces.
Check the interface configuration
on the Web UI.
Turn-off and Turn-on the
configuration.
Remove Associations. Clone and
delete old….rename the clone to
the previous one (source).
On the interface screen, sort on
the IP and ensure the same IP and
port does not exist.
Restart IBCF service.
IP Address
Configuration
Failure
Configuration
Minor
The received configuration
failed to get configured/
applied on the BorderNet 4000
SBC platform.
The following are the
configuration failure examples
that could result in this alarm:
- IP Address assignment/unassignment failure.
The FDN and additional alarm
details contains the
information for the object type
(for example, VLAN,IP, and
IPROUTE ) and the object
identified (for example. Id or
the Name of the object) that
failed to get configuration on
the platform.
The operator provided a
configuration of the IP Address, IP
Route etc. that was rejected by
the underlying OS layer. This may
happen when the given
configuration is either not valid or
already exists or conflicts with
another configuration on the
platform.
The additional detail string in the
alarm usually provides the error
not received from the operating
system which can be used to
further debug the issues with the
configuration data.
The operator should check and
correct/remove the invalid
configuration data from the
invalid configuration data from
the provisioning system and
manually clear the alarm.
IP Route
Configuration
Failure
Configuration
Minor
The received configuration
failed to get configured/
applied on the BorderNet 4000
SBC platform. The following
are the configuration failure
examples that could result in
this alarm: - IPROUTE
configuration failure.
The FDN and additional alarm
details contains the
information for the object type
(for example, VLAN,IP, and
IPROUTE) and the object
identified (for example, Id or
the Name of the object) that
failed to get configuration on
the platform.
The operator provided a
configuration of IP Address, IP
Route etc. that was rejected by
the underlying OS layer. This may
happen when the given
configuration is either not valid or
already exists or conflicts with
another configuration on the
platform. The additional detail
string in the alarm usually
provides the error not received
from the operating system which
can be used to further debug the
issues with the configuration
data. The operator should check
and correct/remove the invalid
configuration data from the
provisioning system and manually
clear the alarm.
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Name
Category
Severity
Description
Corrective Actions
IPSec Policy
Configuration
Failed
Configuration
Major
Raised when the Policy
Configuration fails to push the
required data into the kernel
through the Pluto daemon.
No corrective action is provided
for the operator. If possible a
bnetipsec service restart may
resolve the issue if alarm is raised
for all policies in the system.
License Expired
License
Critical
Indicates either that the
trial/production license has
expired.
Verify the License Contents on
Web UI and purchase an updated
new license.
License Nearing
Expiry
License
Critical
Indicates either that the
trial/production expiry is
nearing (15 days prior).
Verify the License Contents on
Web UI and purchase an updated
new license.
Link Disabled
Configuration
Minor
Raised when the Ethernet link
is administratively "disabled".
The alarm gets cleared when
this Ethernet link is
administratively "Enabled".
The alarm is the result of user
action disabling the link. User can
enable the link from Ethernet
Links Screen.
Lost
Communication
with Peer Platform
HA
Critical
Raised when the platform
deployed in HA configuration
detects communication failure
with paired platform.
Check the connectivity between
the paired platforms of the HA
configuration. Also verify the
paired platform with which the
communication failure is reported
is up and running BorderNet 4000
SBC software.
Maximum Active
Sessions reached
on Interface
QoS
Major
Calls were rejected at the
Interface due to exceeding the
configured Max Active
Sessions at the Interface in the
security profile.
Verify the Security Profile and
Reports.
Check the security profile.
Maximum Active
Sessions reached
on Peer
QoS
Major
Calls were rejected at the Peer
due to exceeding the
configured Max Active
Sessions at the Peer in the
security profile.
Verify the Security Profile and
Reports.
Check the security profile.
Maximum
Incoming Active
Sessions Reached
on Interface
QoS
Major
Incoming sessions at an
interface exceeded the
maximum incoming limit
allowed at the interface.
Verify the Security Profile and
Reports.
Check the security profile.
Maximum
Incoming Active
Sessions Reached
on Peer
QoS
Major
Incoming sessions at a peer
exceeded the maximum
incoming limit allowed at the
peer.
Verify the Security Profile and
Reports.
Check the security profile.
Maximum
Incoming Sessions
Rate Reached on
Interface
QoS
Major
The rate of rejection for the
incoming calls exceeded 10%
of the maximum incoming rate
at the Interface.
Verify the Security Profile and
Reports.
Check the security profile.
Maximum
Incoming Sessions
Rate Reached on
Peer
Qos
Major
The rate of rejection for the
incoming calls exceeded 10%
of the maximum incoming rate
at the peer.
Verify the Security Profile and
Reports.
Check the security profile.
Maximum
Outgoing Active
Sessions reached
QoS
Major
The outgoing sessions at an
interface exceeded the
maximum outgoing limit
Verify the Security Profile and
Reports.
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Name
Category
Severity
on Interface
Maintenance and Troubleshooting Guide
Description
Corrective Actions
allowed at the interface.
Check the security profile.
Maximum
Outgoing Active
Sessions Reached
on Peer
QoS
Major
The outgoing sessions at a
peer exceeded the maximum
outgoing limit allowed at the
peer.
Verify the Security Profile and
Reports.
Check the security profile.
Maximum
Outgoing Session
Rate reached on
Interface
QoS
Major
The rate of rejection for the
outgoing calls exceeds 10% of
the maximum outgoing rate at
the Interface.
Verify the Security Profile and
Reports.
Check the security profile.
Maximum
Outgoing Session
Rate Reached on
Peer
QoS
Major
The rate of rejection for the
outgoing calls exceeded 10%
of the maximum outgoing rate
at the peer.
Verify the Security Profile and
Reports.
Check the security profile.
Packet Rate Limit
Exceeded at
Interface
QoS
Minor
Indicative alarm
Peer received more than the
configured packet rate.
No corrective action
Packet Rate Limit
Exceeded at Peer
QoS
Minor
Indicative alarm.
Peer received more than the
configured packet rate.
No corrective action
Peer Blacklisted Due to Exceeded
Session Rate or
Malformed
Messages
Security
Major
The system received a high
session rate - more than
configured.
The system received
malformed SIP messages from
a peer - more than allowed so
it is blacklisted.
Verify with the Security Profile
and Reports (peer-level statistics
will be needed).
First check if this is the desired
behavior. If it is, then monitor to
see if the peer is removed from
the blacklist after the timeout,
otherwise, the dynamic
blacklisting can be re-configured.
Peer Blacklisted
Due to High Packet
Rate
QoS
Minor
A particular peer gets more
packets than configured and
entered into the Blacklist.
Verify with Security Profile and
Reports (peer-level statistics will
be needed).
The operator should first check if
this is the desired behavior. If it is,
then monitor to see if the peer is
removed from blacklist after the
timeout; otherwise, the dynamic
blacklisting can be re-configured.
Peer Blacklisted
Due to Packet Rate
Security
Major
A particular peer gets more
packets than configured and
entered into the Blacklist.
Verify with Security Profile and
Reports (peer-level statistics will
be needed)
Operator should first check if this
is the desired behavior. If it is,
then monitor to see if the peer is
removed from blacklist after the
timeout; otherwise, the dynamic
blacklisting can be re-configured.
Physical Ethernet
Interface Failed
Network
Major
The system detects the
physical interface failure.
Check the physical interfaces and
ensure they are properly
connected to the switch. If the
problem persist check the cables
and the Ethernet link properties
such as speed, duplex, auto
negotiation is configured same on
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Dialogic® BorderNet™ 4000 Session Border Controller
Name
Category
Severity
Maintenance and Troubleshooting Guide
Description
Corrective Actions
both ends of the Ethernet link.
Platform does not
support IPSec
Hardware
Major
Raised when the BorderNet
4000 platform does not have
the hardware required to
support the hardware
acceleration provided by
cavium.
No corrective action is required.
The alarm is cleared when the
required hardware is installed.
Platform Failover
HA
Major
This alarm is informational to
the operator when the
platform failed over and the
fault/failure or the operation
that resulted in this failover
action.
This alarm is informational to the
operator to indicate platform
failover and its reason.
Platform Memory
Size not as
Expected
Hardware
Major
The BorderNet 4000 SBC
system checks for the available
physical memory on the
platform during powerup
checks. If memory is not as
expected, the system raises
this alarm.
Replace the bad memory card(s).
Power Supply
Failed
Hardware
Indicates a power supply
failure on the platform. The
Alarm detail identifies the
power supply that is detected
as failed and the cause of the
failure. Is the power supply is
not present or not connected?
Check the power supply.
RAID Device
Degraded
Hardware
Major
The system detected the RAID
degraded possibly due to HDD
failure. The alarm details
indicate which of the two HDD
failed.
Check hard disks on the platform
that is showing RAID degraded.
Registration with
Gatekeeper failed
Configuration
Critical
The H.323 Interface failed to
register with the Gatekeeper
Peer.
Check the accuracy of the
Gatekeeper information on the
respective Peer.
Check availability of the
gatekeeper from the BorderNet
4000 interface
Turn Off and On the interface to
reinitiate registration.
SCS Emergency
Session Limit
Reached
Overload
Critical
Emergency Limits exhausted
beyond the license limit
Configure / Purchase higher
License limits for Call Processing
SCS Emergency
Session Limit
Reaching
Overload
Critical
Emergency Limits at 80% the
license limit
Configure / Purchase higher
License limits for Call Processing
SCS Profile
Emergency Session
Limit Reached
Overload
Critical
Emergency Profile Limit values
reached
Increase the Profile limits for the
Emergency Calls
SCS Profile
Emergency Session
Limit Reaching
Overload
Critical
Emergency Profile at 80% of
Limit values reached
Increase the Profile limits for the
Emergency Calls
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Dialogic® BorderNet™ 4000 Session Border Controller
Maintenance and Troubleshooting Guide
Name
Category
Severity
Description
Corrective Actions
SCS Profile Max
Session Limit
Reached
Overload
Critical
Max Sessions Profile Limit
values reached
Increase the Profile limits for the
Max Sessions Calls
SCS Profile Max
Session Limit
Reaching
Overload
Critical
Max Sessions at 80% of Limit
values reached
Increase the Profile limits for the
Max Sessions Calls
SCS Resource Limit
Reached
Overload
Critical
This alarm is raised when the
threshold limit of 90% is
reached on a resource used by
the SCS. See the SCS Resources
table for a list of the resources
that are monitored by the SCS.
This is raised as a warning by the
system before it fails over.
SCS Resource Limit
Reached
Overload
Critical
System Resources exhausted
Reduce Call load
SDR File Transport
Failure
SDR
Critical
The SDR file transport to the
billing server failed.
Ensure that the SDR destination IP
Address and directory name are
both correct.
Make sure the network is working
properly and the destination host
has enough disk space.
Session Data
Record Disabled in
Configuration
Configuration
Major
When the Session Detail
Record (SDR) is disabled, no
SDR records are generated
while both signaling and media
traffic are on-going.
To enable the Session Detail
Record, select SDR Configuration
from the System menu. Select
Enable.
Session License
Limit Reached
Overload
Critical
The number of concurrent
sessions reached the licensed
limit.
System Component
Failed
HA
Major
The system detects the failure
of some system components in
the platform that affects the
system functionality but does
not result in failover.
The operator should review the
available diagnostics to
understand what component
failed and the reason. If the issue
persists the operator can contact
support for further
troubleshooting.
Temperature
Sensor Reached
Threshold
Hardware
Major
The platform chassis inlet
temperature is detected to be
going above critical or nonrecoverable thresholds.
Check the system hardware, fan
and operating environment
conditions and take adequate
steps to provide proper system
cooling.
TLS Connectivity to
Configured Peer
Failed
Security
Minor
The TLS handshake with the
remote configured peer fails.
Verify the certificates and cipher
suites configured on the TLS
profile for the interface used to
connect to this peer.
TLS Connectivity to
Un-Configured
Peer Failed
Security
Minor
The TLS handshake with the
remote unconfigured peer
failed.
Verify the certificates and cipher
suites configured on the TLS
profile for the interface used to
connect to this peer.
Transcoding
Resource Usage
Above 90 Percent
Configuration
Major
This alarm is raised if the
percentage of transcoding
resources allocated is greater
than 90%.
The alarm is cleared when the
percentage falls below 90%.
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Dialogic® BorderNet™ 4000 Session Border Controller
Maintenance and Troubleshooting Guide
Name
Category
Severity
Description
Corrective Actions
Transcoding
Resource Usage
Above 80 Percent
Configuration
Minor
This alarm is raised if the
percentage of transcoding
resources allocated is greater
than 80%.
The alarm is cleared when the
percentage falls below 80%.
Transcoding
Service Unavailable
Configuration
Critical
This alarm is raised when
transcoding is stopped or fails.
The alarm is cleared when the
transcoding service is restored.
Unsent SDR Files
Accumulated
SDR
Critical
SDR files are not sent
promptly.
Change the TCP parameters to
increase the speed. Also, if SDR
files are not compressed, you can
change the setting to compress
them.
VLAN
Configuration
Failure
Configuration
Critical
The received configuration
fails to get configured and
applied on the BorderNet 4000
platform.
VLAN addition/ deletion is a
configuration failure that could
result in this alarm.
The FDN and additional alarm
details contains the
information for the object type
(e.g. VLAN,IP, IPROUTE etc.)
and the object identified (e.g.
Id or the Name of the object)
that failed to get configuration
on the platform.
The operator provided a
configuration of VLAN that was
rejected by the underlying OS
layer. This may happen when the
given configuration is either not
valid or already exists or conflicts
with other configuration on the
platform. The additional detail
string in the alarm usually
provides the error not received
from the operating system which
can be used to further debug the
issues with the configuration
data.
The operator should check and
correct/remove the invalid
configuration data from the
provisioning system and manually
clear the alarm.
IPSec Policy
Configuration
failed
Configuration
Major
Raised when the Policy
Configuration fails to push the
required data into the kernel
through the Pluto daemon.
No corrective action is provided
for the operator. If possible a
bnetipsec service restart may
resolve the issue if alarm is raised
for all policies in the system.
Configuration Data
is not in Sync
Configuration
Major
When the Standby platform of
the HA system is upgraded/
rollback to a different software
version of the Active platform,
it will raise this alarm to
indicate to users that any
configuration changes through
GUI will be lost, if the system is
failover.
Failing over to Standby platform
and upgrade the other platform
so that both platforms will have
the same software version. This
alarm will be cleared once the
software version on both
platforms are the same.
SCS Resource Limit
Reached
Overload
Critical
System Resources exhausted
Reduce Call load
SCS Emergency
Session Limit
Reached
Overload
Critical
Emergency Limits exhausted
beyond the license limit
Configure / Purchase higher
License limits for Call Processing
SCS Emergency
Session Limit
Reaching
Overload
Critical
Emergency Limits at 80% the
license limit
Configure / Purchase higher
License limits for Call Processing
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Dialogic® BorderNet™ 4000 Session Border Controller
Maintenance and Troubleshooting Guide
Name
Category
Severity
Description
Corrective Actions
SCS Profile
Emergency Session
Limit Reached
Overload
Critical
Emergency Profile Limit values
reached
Increase the Profile limits for the
Emergency Calls
SCS Profile
Emergency Session
Limit Reaching
Overload
Critical
Emergency Profile at 80% of
Limit values reached
Increase the Profile limits for the
Emergency Calls
SCS Profile Max
Session Limit
Reached
Overload
Critical
Max Sessions Profile Limit
values reached
Increase the Profile limits for the
Max Sessions Calls
SCS Profile Max
Session Limit
Reaching
Overload
Critical
Max Sessions at 80% of Limit
values reached
Increase the Profile limits for the
Max Sessions Calls
Table 6: Alarms Consequent Actions
9.2
SCS Resources
Resource
Description
Calls
The resource information of the call-leg objects.
Invite Lists
Every call-leg holds one list of “invite” objects to manage all its invite transactions. This
is the resource information of all the allocated invite lists.
Invite Objects
The resource information of all the “invite” objects that are allocated by all call-legs.
Transaction Handles
The resource information of all the “transaction handle” objects that are allocated by
all call-legs.
Transaction Lists
Every call-leg holds one list of “invite” objects to manage all its invite transactions. This
is the resource information of all the allocated invite lists.
Header Pool
The pool of SIP headers for use during message processing.
Message Pool
The pool of SIP messages for use during message processing.
SDP Pool
The pool of SDP messages for use during message processing.
Table 7: SCS Resources
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