Preface
Chapter 1: The Basics of Communication
Why We Communicate
Understanding How We Communicate
The Competent Communicator
Chapter 2: Communication, Culture, and Diversity
Understanding Culture
Physical and Cognitive Diversity
Communicating in a Culturally Diverse World
Chapter 3: Perception and the Self
How Perception Works
Perception and the Self
Understanding Our Many Faces
Chapter 4: Dialogic Communication
Defining Dialogue
Attitudes Necessary for Dialogue
Chapter 5: Language
Language Characteristics
Terms and Structures of Language
Guidelines for Dialogic Language
Chapter 6: Nonverbal Communication
Principles of Nonverbal Communication
Functions of Nonverbal Communication
Types of Nonverbal Communication
Guidelines for Dialogic Nonverbal Communication
Chapter 7: Listening
Listening Myths
Why and How We Listen
Nonlistening
Guidelines for Dialogic Listening
Chapter 8: Relationship Development
Characteristics of Interpersonal Relationships
Attraction Theory
Uncertainty Reduction Theory
Social Penetration Theory
Stage Model of Relational Development
Dialogic Communication in Developing Relationships
Chapter 9: Relationship Maintenance
Relationship Maintenance Behaviors
Theories of Relationship Maintenance
Dialogic Communication in Ongoing Relationships
Chapter 10: Communication in Intimate Relationships
Components of Intimate Relationships
Romantic Relationships as Intimate Relationships
Families as Intimate Relationships
Friendships as Intimate Relationships
Dialogic Communication in Intimate Relationships
Chapter 11: Mediated Relationships
Mediated Communication
Mediated Self and Mediated Others
Dialogic Communication in Mediated Relationships
Chapter 12: Interpersonal Conflict
Defining Conflict
How We Talk About Conflict
Reasons that Conflict Exists
Conflict Management
Dialogue and Conflict Resolution
Chapter 13: Nature of Formal Presentations
Topic Selection
Audience Analysis and Adaptation
Conducting Research
Dialogic Public Speaking
Chapter 14: Organizing Your Presentation
From Broad Topics to Specific Purposes
The Parts of a Speech
Outlining
References
Using Organization to Encourage Dialogue
Chapter 15: Delivery
Components and Forms of Delivery
Communication Apprehension
Using Presentation Aids
Practice
Using Delivery to Encourage Dialogue
Chapter 16: Informative Speaking
Types of Information We Explain
Patterns of Organization for Informative Speeches
Explaining Difficult Concepts
Delivering Information Dialogically
Chapter 17: Persuasive Speaking
Types of Persuasion
Organizing a Persuasive Argument
Using Emotion and Logic
Engaging in Dialogic Persuasion
Chapter 18: Small Group Communication
Defining Small Groups
How Groups Develop
Group Member Tasks
The Challenges and Rewards of Group Work
Dialogue in Groups
Chapter 19: Leadership
Leader Selection Process
Leadership and Power
Leadership Styles and Responsibilities
Leadership and Dialogue
Chapter 20: Interviewing
Interview Types and Formats
Interview Process
Using Dialogue Effectively in an Interview
Index