Far Eastern University
Institute of Accounts, Business, and Finance
MGT1101 – Leadership and Decision Making
Final Requirement: Though Leadership Presentation
VRTSystems Corporation
Mr. Romano Quilloy
by
De Leon, Jhenean
Intia, Ivan Shane M.
Logan, Yuan M.
Parana, Kate Pescador
Sequite, John Renan
Seection 5
December 2021
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TABLE OF CONTENTS
Title page………………………………………………………………………………….....
1
Table of Contents……………………………………………………………...………….....
2
Acknowledgement…………………………………………………………………………..
4
Revisions………………………………………………………………………………….....
5
Overview/Name of the Business………………………………………………………….....
6
Company Address and Contact Details………………………………………..………….....
7
Date of Interview or Online Interview………………………………………...………….....
7
Resume of Person Interviewed………………………………………………...………….....
8
Questionnaire Template……………………………………………………….………….....
10
Transcript of The Interview………………………………………………………………....
11
Photo Documentation………………………………………………………….………….....
41
Recording of the Interview…………………………………………………….………….....
41
Individual Reflection Paper/Personal Plan…………………………………….………….....
42
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De Leon, Jhenean ………………………………………………………………………
42
Intia, Ivan Shane M. ……………………………………………………………………. 43
Logan, Yuan M…………………………………………………………………………. 44
Parana, Kate Pescador…………...………………………………………………………
Sequite, John Renan…………………………………………………………………..…
45
46
References…………………………………………………………………………………...
48
Appendix/Appendices……………………………………………………………………….
49
Appendix A. Leadership and Decision-Making Approval Form……………………….. 49
Appendix B. Interview Guide Question………………………………………………… 50
Appendix C. Zoom Invitation Letter……………………………………………………. 51
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Acknowledgement
This interview and the tentative project are part of the subject "Leadership and Decision
Making." We want to convey our heartfelt appreciation to all of our classmates and other FEU
students who spent their valuable time assisting us in preparing for this interview and tentative
project.
We are incredibly grateful to Prof. Leonardo F. Cada Jr., our course professor, for leading
us towards the best preparation for this project. We would love to express our gratitude that this
analysis paper would not flourish without his guidance in our paper, considering the lack of time
due to the limits of flexible learning. We are grateful for the learning experience that we have
already had in virtual or online learning, and we are fortunate to have a hard-working leadership
teacher.
We want to express our appreciation to our interviewee, Ceo, Romano M. Quilloy, for
answering our questions and providing us with ideas and advice during the interview. We are
grateful for his time and for sharing the honest and informative insights on several themes related
to our questions, which have contributed to forming a meaningful and influential paper.
An honorable mention goes to our friends and family for their help and understanding in
the execution of this project; without them, we can no longer complete it and face several issues
in finishing each section of our Tentative paper. We would also like to thank our school, Far
Eastern University, for providing this type of subject that allowed us to learn how to make plans,
lead and develop what we need if we have a company.
Finally, we would like to express our gratitude for all of our hard work on this project.
Thank you for all of the member's time and support in creating our tentative and interview project;
even with only virtual learning, we made it possible. Moreover, even though we have several tasks
to complete, we have not given up, so let us be proud of ourselves and strive for greatness along
our path.
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Revisions
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Overview/Name of the Business
1. VRTSystems
VRTSytems is a business venture in the food and beverage industry. The company's initial
products are RiceStraws. This will be followed by other RiceWares products roster. With their
new venture, coupled with other business segments in VRTS companies will be able to have
another purpose driven business for our planet earth.
1.1.
Company Name: VRTSytems
1.2.
Company Address:
1.2.1. Penang SME Centre, L2-7A, Plot 105, Hilir Sungai Kluang 5, Bayan Lepas
Industrial Park Phase 4, 11900 Bayan Lepas, Malaysia
1.2.2. Unit 311, Danny Floro Building, C. Raymundo Avenue, Caniogan, Pasig City,
Philippines 1606
1.3.
Form of Business/Organization: Manufacturing
1.4.
Business Leader Name: Mr. Romano Quilloy
1.5.
Role/Position: CEO/Owner of VRTSytems
1.6.
Mission: We aim to provide alternatives to single-use plastic products to help the earth
achieve “Sustainability”. We intend to provide a C.E.O. mentality of having Honorable
Profit, Happy People & Healthy Planet. (HP3)
1.7.
Vision: Attain “Nobel Peace Price Level” with regard to producing products and
services that help our planet sustain the lives of its inhabitants.
1.8.
Core Values: Inherent “Malasakit” Mindset
● Trust and Respect for Individuals
● Do Everything Right Mentality
● High Level Outputs • Uncompromising Integrity
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Company Address and Contact Details
2.1 Company Address
Penang SME Centre, L2-7A, Plot 105, Hilir Sungai Kluang 5, Bayan Lepas Industrial Park Phase
4, 11900 Bayan Lepas, Malaysia
Unit 311, Danny Floro Building, C. Raymundo Avenue, Caniogan, Pasig City, Philippines 1606
2.2 Contact Details
Email: sales@vrtsystems.com
Contact Number: +63-2-7587-6781 or +63-917-704-6087
Date of Interview or Online Interview
3.1 Date, Time, and Place of Interview
8:00 pm, 7th of November 2021, Sunday via Zoom
Zoom Link: https://zoom.us/j/97807875080?pwd=ekxaelI1b1JBaTRUQW1lVVlRUlRCUT09
Meeting ID: 978 0787 5080
Passcode: g5AZVF
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Resume of Person Interviewed
CURICULUM VITAE
ROMANO M. QUILLOY
237 C. dela Paz Street
Caniogan, Pasig City Phone:
+63.917.528.5772
romano.quilloy
@vrtsystems.co
m LinkedIn
Profile: Romano
Quilloy
Eversince I escaped the rat race of employment and started my own business, my main career
objective is to add value. Adding value to my CEO (Customer, Employees and Owner) gives
me the greatest joy. Emphasis on the “Owner” because I am a firm believer that God is the
owner of VRTSystems and I am giving back all the glory to Him.
JOB EXPERIENCE
● I started my earning career as a crew at Jollibee.
● Then I joined Hewlett Packard at around 1994 initially as marketing assistant and
then eventually was transferred as admin assistant at the sales department. I stayed
there until company spun-off to Agilent Technologies in 1995 and parted ways with
the computer organization.
● I was Inside Sales Support at Agilent Technologies from 1991 until 2001 when
Agilent Technologies Philippines was closed down.
● I then started my first business, Flicker, computer rentals and gaming. It was my first
business failure so I resorted back to employment and applied at Ark One
Technologies in 2003. My stint with Ark One started as IT assistant and In-House
sales. I later was promoted as Jr. Field Sales and ended my relationship with Ark One
family as Sr. Sales Account Manager
● I was hired/pirated at Quantel Philippines as Sales Department Manager 2013. I
stayed for 8 months until Agilent Technologies asked me to represent them and form
another company which I did.
● 2013, I started my own company and brought my colleagues over as the core
employees for E-Merge Synergia Technologies Incorporated. We represented
Agilent Technologies Test and Measurement division and we are selling their
solutions.
● I then partnered with the founder of Gate Pacific and formed GP Synergia in 2015.
● Although still part owner of GP Synergia, I parted ways with the company and
started a different business track with VRTSystems in 2018 which is still
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operating until now.
● VRTSystems branched into Biotech Products and I formed another company,
VRTS Biotech with the main intent to provide reliable, sustainable and ecofriendly products for the Food and Beverage industry.
Other information like Educational background, seminars attended, skillsets and
accomplishments can be requested. I am certain that the information above is true and correct
based on my data and recollection of the events of my career. Feel free to ask me for more
information if there is a need. These are the only information I am willing to share at the
moment. If more is needed, please let me know the rationale and I’d be happy to provide.
I am sending this using my official email account therefore no signature should be required.
Romano M. Quilloy
romano.quilloy@vrtsystems.com
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Questionnaire Template
·
Do you do regular planning for your business?
·
In our university, we have core values of Fortitude, Excellence or Uprightness, do you
also have certain values that you and your employees must follow and observe in your
business operation?
·
Engaging in business entails a lot of investments in terms of money, time and sacrifices.
Despite all these investments, still many have failed in their business ventures
especially this pandemic. Based on your experiences, what kind of adjustments or
planning did you do to ensure that your business overcome the challenges the pandemic
has brought us?
·
Besides that, do you think it is a reality that not everyone is destined to be a successful
entrepreneur? Why? Why not?
·
If the business leader does not give advice:
·
Follow up question: What is your advice to other entrepreneurs who are still having a
hard time?
·
Employees are also just human and humans tend to make mistakes. In your business
operation, how do you handle, treat or punish your employees when they make
mistakes?
·
How do you lead your employees to keep them motivated and competent in their work
while supporting their personal career growth?
·
What drives you to continue your business? For example, is it because of passion, to
become rich, to help make this world a better place, etc.?
·
How do you separate personal and business matters? What’s your indication for those
boundaries and limitations?
·
Can you tell us about the most difficult decision you've ever had to make as a leader?
How did you decide on the best course of action?
·
What is your success indicator?
·
What is something you’ve done or possess that has proven your success as a leader?
·
What is that one thing that you enjoy the most in doing business?
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Transcript of The Interview
November 07, 2021, (Sunday) 8pm Interview with Mr. Romano M. Quilloy
Introduction:
Ivan: Good evening, Mr. Quilloy! It is such a pleasure to meet you. Thank you for accepting our
request for an interview despite the short notice. I’m Ivan Shane Intia and with me is groupmate
Yuan: Yuan Logan. We are BSA Students from Far Eastern University and we’ll be your
interviewers for tonight.
(Start Recording)
Ivan: Sir I would just like to inform you that you can use either english or filipino in answering
the questions later.
Mr Quilloy: Sige po, Sure salamat (All right, Sure thank you)
Ivan: Let us now proceed Yuan
Yuan: Okay Sir, before we proceed to the main questions po, can you give us a brief introduction
about you and your company?
Mr. Quilloy: Ah okay, yeah so, I’m Romano Quilloy I am use to be an employee of Uni packer
then I started my company (thinking) maybe around 5 years ago our company is named
VRTSYSTEMS operation and recession we cater to semiconductor electronics manufacturing
industry so most of our products includes measurement and i have another company that is called
VRTSYSTEMS Biotech this is the one for rice straws so I don’t know which company are you
interested to understand. So, both of them are available. So, the other is electronics noh ibig sabihin
nun lahat ng mga electronic equipment for example cellphone ay kailangan siya ma-itest ayun ang
ginagawa namin. Yung isa naman biotech is meron kaming product rice straws so instead of
plastic straws we have what we called rice straws which are exported from malaysia so
replacement siya ng plastic straws. That is essentially our company. We are very small, all
Filipinos, and one of our main goals or trust is to make sure that the Philippines is equipped with
factories that are efficient with regard to manufacturing.
(Okay, so my name is Romano Quilloy, and I used to work for Uni-packer before starting my
company (thinking) maybe around five years ago. Our company is called VRTSYSTEMS operation
and recession, and we cater to the semiconductor electronics manufacturing industry, so most of
our products include measurement. I also own another firm, VRT SYSTEMS BIOTECH, which
specializes in rice straws. So, I'm not sure which firm you'd be interested in learning more about.
As a result, they're both available. So, the other is electronics, which means that all electronic
equipment, such as telephones, must be checked, which we do. The second is that we have rice
straws, which are exported from Malaysia and may be used instead of plastic straws, that is
essentially our company. We are a small group of Filipinos whose primary goal is to guarantee
that the Philippines has efficient manufacturing companies.)
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Yuan: Thank you, Sir
Ivan: Ah, so sir your business ah naka focus po siya on mitigating the effect of the pollution on
earth po ganun po. (Ah, So, sir, your company is focused on reducing the effects of pollution on
the environment, correct)
Mr. Quilloy: If you're into that meron kaming a little bit portion of sa green electronics namin
pero sige let’s focus. Ahm, I really want to understand saan ba yung direction ng discussion. Sorry
I wasn't able to review the questions ah. (If you're interested in it, we offer a small selection of
green gadgets, but for now, let's concentrate. Ah, I'm curious about the direction of the
conversation. Sorry I wasn't able to review the questions ah.)
Ivan: Sige sir, ah mainly focuses on thee about sa leadership and how you manage your business
sir yun po. (All right, sir, ah is primarily concerned with your leadership and how you operate
your business.)
Mr. Quilloy: Ah okay let me be just use yung VRT SYSTEMS Biotech na company namin. (Okay,
let me just utilize our company's VRT SYSTEMS BIOTECH.)
Ivan: Okay Sir
Mr. Quilloy: Yung company namin na yun the main goal is to make sure that the earth is green,
sustainable, and eco-friendly. (Our company's major purpose is to ensure that the environment is
green, sustainable, and eco-friendly.)
Question and answer portion:
Ivan Intia: So, sir, for the first question. Do you do regular planning for your business?
Mr. Quilloy: Well, some do sa electronics company now we are doing regular planning every
year we have what we called kick-off. Pero for the Biotech Company I want to be as informal
as possible so we have very little business planning but of course the directions are coming
directly from me and I am just scheding it directly towards my employees. (Well, some do in
electronics companies now, and we do regular planning every year, which we call kick-off.
But for the Biotech Company, I want to be as informal as possible, so we have very little
business planning, but of course, the directives are coming directly from me, and I am simply
scheduling it directly towards my staff.)
Ivan: Okay Sir.
Mr. Quilloy: (follow up answer) In our planning in electronics we ocean planning yung isa
naman parang plan as we go. (In our electronics we do ocean planning, then in another one
we plan as we go.)
Ivan: Okay so we understood po. (Okay, we understand sir)
Yuan: So next po sir, in our university, we have core values of Fortitude, Excellence or
Uprightness, do you also have certain values that you and your employees must follow and
observe in your business operation? (So next sir, in our university, we have core values of
Fortitude, Excellence or Uprightness, do you also have certain values that you and your
employees must follow and observe in your business operation?)
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Mr. Quilloy: Oh, sure yeah, we have core values in fact I will send you yung aming company
profile so that you’ll have understanding on our core values. So, we have several, we have
seven high level outputs etc. But i want it to half one of those which is having a malasakit
mentality that is one of our core values. If you want it to understand more it actually yung
malasakit diba sa tagalog word it doesn't have direct english translation diba familiar kayo diba
ano ba english ng malasakit diba compassion diba care. (Yes, we have core values; in fact, I
will provide you with our company profile so that you can understand our core values. So we
have several, seven high-level outputs, and so on. But I'd want it to be half of those who have
a "malasakit" mindset, which is one of our key principles. If you want to know more about it,
"malasakit" is a Tagalog term that does not have a straight English translation; nevertheless,
if you are familiar with the English word for it, it is compassion and care.)
Ivan: Yes po (yes)
Mr. Quilloy: Pero alam natin as a Filipino compassion and care will not cut it, it is like a little
bit lesser kumpara dun sa malasakit diba ang malasakit make sure offering almost sacrificing
your life diba so sabi ko dapat isa sa core values ng company namin is having malasakit
mentality like if the company is going down everyone is willing to sacrifice their time and
effort to make sure the company will continue pa rin. So that is one of the core values among
six others there are six more pero baka mahaba na kwentuhan natin (laugh). (But, as Filipinos,
we know that compassion and caring are nothing in comparison to "malasakit"; after all,
"malasakit" entails virtually giving your life, doesn't it? "Malasakit" mindset, in which if the
company is failing, everyone is prepared to sacrifice their time and effort to ensure that the
company survives. So that is one of the essential principles, along with six others; there are
six more, but we could go on for a long time (laugh).)
Ivan: Yes Sir
Yuan: It is a great message sir ang ganda po (It's a great message, sir.)
Mr. Quilloy: I will send our company profile so you will have a better understanding.
Ivan: Yes sir, thank you for that. Your company profile will be very helpful for us and yung
malasakit mentality i say that it is a great a what do you call this core value because it also
reflects your goal for the business like yung gusto niyo pong mangyari gamit yung business
niyo. (Yes, sir, and thank you. Your company profile will be extremely useful for us and the
"malasakit" attitude. I think that it is great what you call this core value since it also shows
your business aim, such as what you want to happen with your firm.)
Mr. Quilloy: Yes
Ivan: Thank you sir for our next question, engaging in business entails a lot of investments in
terms of money, time and sacrifices. Despite all these investments, still many have failed in
their business ventures, especially this pandemic, based on your experiences. What kind of
adjustments or planning did you do to ensure that your business overcome the challenges the
pandemic brought to us?
Mr.Quilloy:We are not really overcame yung challenges if you talking about VRTSYSTEMS
Biotech the reason i said that is that we are still in the midst of pandemic even though it is
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really slowing down it really isn’t yung talagang flatten na yung curve and the challenge with
VRTSYSTEMS Biotech is our main product which is rice straws cater to those who heavily
affected of the covid diba kasi ang main customers namin is yung restaurants, hotel, resorts
and most of which are shut down because of the pandemic and to be honest we are devastated
about the situation but the good thing about our company is that we had to take things very
slow so i mention kanina yung resources noh. We use tatlong T’s to identify our resources.
What are does? Our resources are Time, Talent and treasure. So, all these three T in resources
we make sure that we manage it efficiently by making sure yung time naming is very efficient.
We do not work hard. We work smart tapos yung talent naman namin is as long as yung
competence level ng lahat ng employees namin is at far or even better with regard into their
character. So, sa company namin we owner's character is a little bit better than competence. So
that is what the talent that I am really looking at. Mataas yung character rather than competence
and third when i mention about the treasure diba yung investment in money ginawa namin we
ordered one whole box of fortified container mga 1.75 million worth of straws ngayon nasa
inventory lang namin because we are not really executed yung plano because of the pandemic.
So, when you ask me how do we manage to make sure that we overcame yung pandemic we
haven't we are still struggling, but so far we are contract most of our competitors died already
meaning they close their shop already so at least we already to found that it is a little bit better
so that is actually what we did.
(We do not overcome the challenges if you are talking about VRTSYSTEMS Biotech because
we are still in the midst of a pandemic and even though it is slowing down it is not the one that
flattened the curve and the challenge with VRTSYSTEMS Biotech is that our main product,
rice straws, cater to those who are heavily affected by the covid because our main customers
are restaurants, hotels, resorts, and most of which are closed down because of the covid. To
be honest, we are devastated by the scenario, but the wonderful thing about our firm is that we
have to do things gently, as I mentioned recently. To identify our resources, we employ three
T's. What exactly are they? Time, Talent, and Treasure are our resources. So, we make sure
that we manage all three Ts in resources properly by making sure that our time is highly
efficient. We do not work hard; we work smart and our talent is as long as all of our employees'
competency levels are far or even superior in terms of their character. So, in our organization,
the employee's character is somewhat more important than competence. So that is the ability
I am most interested in. The character is more important than competence, and third, when I
mention the treasure, I may be referring to the financial investment we made when we ordered
one whole box of the fortified container, which is approximately 1.75 million worth of straws,
but we only have it in our inventory because we did not execute the plan due to the pandemic.
So, when you ask me how we managed to ensure that we overcame the pandemic, I tell you
that we haven't, that we're still struggling, but that most of our competitors have died, which
means that they've closed their doors, so at least we've discovered that it's a little bit better,
and that's exactly what we did.)
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Ivan: I see sir and it is a good thing rin po na like restaurants and hotels are slowly opening na
po for example yung tagaytay slowly opening their hotels. (I see, sir, and it's good that
restaurants and hotels are opening, such as those in Tagaytay.)
Mr. Quilloy: Yeah, alert level 2 na tayo ngayon and 70 percent especially for vaccinated
people 70 percent na yung accommodation so meron na kaming malaking order ngayon from
shell so good thing. (Yeah, we're at alert level 2 currently, and 70 percent of the
accommodation, particularly for vaccinated people, so we've had a large order from Shell,
which is a good thing.)
Ivan: Yes sir
Mr Quilloy: Sana don’t spread this interview pala to may competitor’s ah baka malaman nila
(Laugh). (I hope you don't broadcast this interview to my competitors; they could find out
(Laugh).)
Ivan: Yes, sir this interview only be used for our...
Yuan: Final requirement po sir
Mr. Quilloy: One of my weaknesses kasi iam very transparent so nalalaman niyo lahat
including secrets baka malaman niyo lahat from me (laugh). (One of my weaknesses is that I
am very transparent, so you know everything, including secrets, and you may have known
everything from me (laugh).)
Ivan: Don't worry sir your secret will be safe
Mr. Quilloy: Sige, may trust naman ako guys sa inyo so go ahead (All right, I trust you guys
so go ahead.)
Yuan: Okay Sir for next question. Besides that, do you think it is a reality that not everyone is
destined to be a successful entrepreneur? Why? Why not?
Mr. Quilloy: I don’t believe that, who said that
Yuan: (Laugh)
Mr. Quilloy: Kasi sabi nila yun nga, lagi ko naririnig yan that not everyone is destined to
become an entrepreneurs noh, actually maybe it is because of passion, i don't really know pero
what i really do know is If entrepreneurs is really passionate what are they doing (cut) actually
everyone is really especially in the Philippines pag sinabi mo mahilig sa music talagang
mahilig sa music. So, I don't really believe that entrepreneurs are born or made something like
that. Everyone is capable of being one of entrepreneurs in fact kapag nag convince ka as a
normal individual nag co-convince ka to another person ng idea, you’re essentially selling you
are an entrepreneur diba. So, everyone is destined to become an entrepreneur. The path they
choose or everyone chooses is in the different path right, working but i rather suggest especially
you young once like lalo na ngayon yung mga online selling etc. Start doing entrepreneurial
business selling and things like that. Kasi being an entrepreneur is really a good thing. (Because
they say, actually I always hear that not everyone is meant to become an entrepreneur, I don't
know if it's because of passion, but what I do know is that if entrepreneurs are enthusiastic
about what they do (cut), everyone especially in the Philippines when that individual say they
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love the music they really love to play music. So, I don't think that entrepreneurs are born or
created in this way. Everyone has the potential to be an entrepreneur; in fact, when you
persuade a regular person to buy the concept you're essentially selling, you are an
entrepreneur. As a result, everyone is born with the ability to become an entrepreneur. Just
that the road they pick, or that everyone chooses, is on a different path, working. But I would
rather encourage young people nowadays, online selling, etc. Begin your entrepreneurial
journey by selling and doing other comparable activities. Because being an entrepreneur is
beneficial.)
Yuan: Sa tingin niyo po sir, mahirap ba ngayon mag patayo ng business kahit small lang na
ngayong pandemic. (Sir, do you believe that it is tough to create or develop a business, even if
it is a small business type? In the midst of a pandemic.)
Mr. Quilloy: Akala ko mahirap noh, i will give you an example. This guy started baking
cookies lang diba, baking cookies then selling them online. Meron din akong kaibigan na yung
pamangkin niya 17 years old naghahanda lang ng takoyaki ngayon his earning 30 thousand
pesos a month tapos ang maganda pa nun yung trabaho niya start at 4:00 p.m. to 2:00 a.m in
the morning ganun lang. So especially dun sa nangyari nakita niyo yung business dynamic
change when there was a pandemic noh. Dati magpalipat ka from one place to another mag
hire ka ng jeep pati naghahakot pag memeryendahin mo sila gagastos ka ng 3,000 pesos now
that there is transportify babayaran mo lang ng 150 pesos lilipat na lahat ng gamit mo from one
place in another. So, see climate changing kaya nga sabi nila is ngayon ang pinaka maganda
to become entrepreneur and hindi mahirap maging entrepreneur. Kaso kailangan lang talaga
yun ang passion mo maging entrepreneur not to become an employee diba. Sana wala sa inyong
maging employee for life. (laugh)
(I thought it was hard, so I'll give you an example: this guy started baking cookies and then
selling them online. I also have a friend whose nephew is 17 years old and works solely cooking
takoyaki. He earns 30 thousand pesos each month, and the best part is that he starts work from
4:00 p.m. to 2:00 a.m. in an instant. So, especially in what happened, you saw how the business
dynamic changed when there was a pandemic. You used to rent a jeep and a helper and pay
3,000 pesos to transfer your stuff from one location to another; however, thanks to transportify,
you will just pay 150 pesos to move all of your goods from one location to another. So see
climate change, so they say that now is the perfect time to become an entrepreneur and that it
is not difficult to be an entrepreneur. In that case, you need your passion to be an entrepreneur,
not to become an employee, right? I hope none of you become employees for life.) (laugh)
Yuan: Yes po, Sir (Yes, Sir)
Mr. Quilloy: Sana mainspired ko kayong mag negosyo rin. (I hope i inspired all you to do
business)
Ivan: Yes sir you are already inspiring us, so far for me
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Mr. Quilloy: Ganoon ba, Sige thank you ivan ah. Sige, ano pa meron pa ba, marami pa bang
naka line up na questions or tapos na.(Oh really, Okay thank you ivan. All right, what else, are
there many more questions lined up or is it over.)
Ivan : Ah! meron pa po sir ( Ah! there is more, Sir)
Mr.Quilloy: Sige lang go ahead. (Okay, Go Ahead)
Ivan: Employees are also just human and human[s] tend(s) to make mistakes. In your business
operation, how do you handle, treat or punish your employees when they made [make] a
mistake?
Ivan: Employees are also just human and human[s] tend(s) to make mistakes. In your business
operation, how do you handle, treat or punish your employees when they made [make] a
mistake?
Mr. Quilloy: Okay I- I immediately terminate them if they make…[no] I’m just kidding, I’m
just kidding [laughs]
Interviewers: [laughs]
Mr. Quilloy: [inaudible words] Okay…okay uhmm I-I…how do I-I simplify this? Okay of
course people are human… ‘di ba? And humans make mistakes… Ang challenge ko kasi, I’m
really irritated with the person that does the same mistake more than two times… same mistake
ha
([inaudible words] Okay…okay uhmm I-I…how do I-I simplify this? Okay of course people
are human… ‘right? And humans make mistakes… My challenge is, I’m really irritated
with the person that does the same mistake more than two times…more than two times)
Ivan: [nods]
Mr. Quilloy: alam niyo ang Germans love mistakes… kasi especially when you do events
processes or you do processes, ang problema sa isip mo if yung processes na ginawa mo perfect
na, pero when it’s executed there are flaws and there are mistakes. And mistakes to Germans
are like gold nuggets. Gustong gusto nila yan pag may nagkakamali… Why did you make a
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mistake kasi then mangyayari is gagawin yung PDCA which is Plan, Do, Check, A… and then
mangyayari is they would make the process would never - be - will never have the same
mistakes again kaya naiimprove yung process and yung process is- ang processes are made to
become seamless no? you know what seamless is ‘di ba? Yung walang gaps parang almost
perfect. Pero there’s no such thing as perfect process ‘di ba? So, mistakes are bound to happen.
Understand? Ngayon, if there are mistakes that are done, b-by my employees, we do not punish
them. or if there are good things that are done by my employees, we do not actually reward
them. Kasi, naniniwala kami na yung reward and punishment or yung tinatawag nilang carrot
and sticks is no longer working [a]no? Hindi ganyan. Ang motivation ngayon ng mga
employees hindi because you are rewarded if you are doing good things, or you’re punished if
you’re doing bad things pangit na form of motivation yun. Alam niyo magandang form of
motivation? Have you heard of that? S-sa s-sa sinulat ni ahh u-uhmm Dan Pink(s) - sa kanyang
book- ang pinakamagandang motivation especially for millennials and gen z, gen x, ay yung
tinatawag na inspiration. So, sa amin kapag may employee kami na nagkamali once or a
mistake that’s done or an incident once, we are making sure that they are inspired. No,
we…we…we make sure that they understand that this mistake is okay [inaudible] we had that
mistake so that we will learn ‘di ba? Sometimes, yung mistake na yun ang tuition fee is very
high, halimbawa nagkamali ka ng shipment, nalugi ang kompanya ng 5000 dollars, no?
Sometimes masama yun no, pero sometimes mabuti rin yun kasi baka mamaya maprevent mo
yung more 5000 dollars from happening ‘di ba? Ang ayoko lang mangyari Ivan and yo- the
rest is…merong nagkamali, kunwari nadapa siya sa balon [inaudible] tapos on the following
day nadapa nanaman siya, same mistake. Siguro twice is still acceptable pero nadaanan
nanaman niya hindi niya natandaan, he never learns from his mistake tas (tapos) nadapa
nanaman siya, then I will be very aah…hindi naman very mad, hindi ako magiging very angry
but I will be very disappointed. And I will bet let the employee know that I am disappointed.
Hindi ba sabi ko kanina inspiration ‘di ba? So, they look up to me, they are inspired sa leader
nila tapos nakita nila yung leader nila is disappointed about what happened. How would you
feel Ivan ‘di ba pag – parang naiinspire ka sakanya tapos nadisappoint mo siya parang ang
sama sama ng ano mo… mas masama pa nga yun kesa pagalitan ka ‘di ba? So that is actually
what our culture does to our employees so we never- we never punish them or we don’t- yung
rewards, happens naturally. Ibig sabihin hindi siya uhhm…certain rewards meron silang
commission [inaudible] certain sale so that’s normal. Pero, we do not use that as motivational
tool. We use that- ang motivational tool naming is inspiration. Okay?...
(You know, Germans love mistakes… especially when you do events processes or you do
processes, the problem is in your mind, the process that you did was already perfect, but
when it’s exceuted, there are flaws and there are mistakes. And mistakes to Germans are
like gold nuggets. They really like it when someone commits a mistake. Why did you make
a mistake? Because from then PDCA which is Plan, Do, Check, A will be done and then
they will never have the same mistakes again that’s why the process is being improved and
processes are made to become seamless right? You know what seamless is right? There’s
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like no gaps and it is almost perfect. But there’s no such thing as perfect process, right?
So, mistakes are bound to happen. Understand? Now, if there are mistakes that are done,
by my employees, we do not punish them. Or if there are good things that are done by my
employees, we do not actually reward them. because I believe that reward and punishment
or what others call “carrot and sticks” is no longer working right? It’s not it. The
motivation of employees now is not because you are rewarded if you are doing good things,
or you’re punished if you’re doing bad things. It’s an ugly form motivation. Do you know
what a good form of motivation is? Have you heard of that? According to what Dan Pink
has written on his his book, the greatest motivation especially for millennials and gen z,
gen x, is what you call inspiration. So, to us if someone made a mistake once or a mistake
that’s done or an incident once, we are making sure that they are inspired. We make sure
that they understand that this mistake is okay [inaudible] we had that mistake so that we
will learn ‘right? Sometimes, that mistake includes a very high tuition fee. For example,
you made a mistake in the shipment and the company losses 5000 dollars. Sometimes it is
not good, but sometimes it is beneficial for it may prevent further losses of 5000 dollars
from happening right? What I don’t want to happen Ivan and the rest is if someone
commited a mistake, for example some tripped in a well [inaudible] then the following day
he tripped again, same mistake. Maybe twice is still acceptable but if we passed through it
again and forgotten it, he never learns from his mistake then he tripped again, then I will
be very…not very mad, I’m not going to be very angry but I will be very disappointed. And
I will bet, let the employee know that I am disappointed. Didn’t I say earlier inspiration
‘isn’t it? So, they look up to me, they are inspired by their leader, then they’ll see that he
is disappointed about what happened. How would you feel about Ivan right? If you are
inspired by him then you’ve disappointed him, it’s like you feel displeasure a lot worse
than being scolded right? So, that is actually what our culture does to our employees so
we never- we never punish them or we don’t- rewards, happens naturally. Meaning it’s
not…certain rewards commission [inaudible] certain sale so that’s normal. But we do not
use that as a motivational tool. We use that- our motivational tool is inspiration. Okay?...)
Ivan: [nods]
Mr. Quilloy: I hope I was able to answer it…
Ivan: Yes sir
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Mr. Quilloy: as clearly as possible, ‘no (*right)? I am trying to make sure that you guys
understand it. Very simple yung gestation nung submission ‘di ba? (the gestation of submission
is very simple right?)
Ivan: Yes sir…It’s very important din po talaga na you learn from our mistakes
because…mistakes aah- mistakes help us grow aah- to a better person
Mr. Quilloy: Correct…Uhm ang problema kasi sa mistakes, if mistakes are like parang
miscourages other than inspires yun ang problema ‘di ba? Nagkamali ka, nadiscourage ka. Aand there are companies na ang environment is very harsh. Kapag nagkamali ka, you will be
penalized. So ang problema doon sa amin is ang analysis may paralysis. Napaparalyze yung
employee kapag ganaon yung environment so I don’t want to have that environment in our
company.
(Correct…the problem with mistakes is that, if mistakes
discourage
other
than
inspires it will be a problem, right? You commit a mistake then you’ll be discouraged, and
there are companies that have environments that are very harsh. If you make a mistake, you
will be penalized. So, the problem with us is that the analysis has paralysis. With that, the
employee is being paralyzed so I don’t want to have that environment in our company.)
Ivan: Your employees are very lucky sir [laughs]
Logan: Ah sir ano (*if) …
Mr. Quilloy: We are blessed and happy[laughs]
Logan: kung gusto niya maging [inaudible] or k-kung gusto niya maging entrepreneur, hindi
dapat siya magsesettle for rewards. Dapat ‘di ba ano d- ‘di nila kailangan isipin yung rewards
y-yun nga dapat inspiration…
(If he/she wants to be [inaudible] or if he/she wants to be an entrepreneur, he/she must not
settle for rewards. He/she must not think about the rewards. Because it should be
inspiration)
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Mr. Quilloy: I am not saying that Yuan, rewards should be natural…should be natural- para
siyang fruit ‘di ba sa isang puno. Kailan ba namumunga ang puno? Sige I-I’ll ask you a
question. Kailan namumunga ang puno?
(I am not saying that Yuan rewards should be natural…should be natural – like a fruit in
a tree, right? When do trees bear fruit? Okay, I-I’ll ask you a question. When do trees bear
fruit?)
Logan: Kailan… (*When…)
Mr. Quilloy: So kapag healthy-ng healthy siya, sobra sobra na yung nutrients na prinoproduce
niya, kaya siya nagkakaroon ng fruits di’ba? So, rewards should be natural resource
(So, if it’s very healthy and the nutrients it produces were overflowing, it is then it will
produce a fruit, right? So, rewards should be natural resource)
Logan: Yes po...
Mr. Quilloy:…of the motivation na sinasabi ko. Everyone is inspired, lahat inspired to do their
work, magiging passionate sila to what they are doing, they will pump up so many nutrients
na magiging fruitful na yung kompanya. So, again I am saying na hindi ako nagbibigay ng
rewards, kasi rewards will come naturally. ‘Di ba parang puno. Kapag mas aah- nutritious na
nutritious yung puno, kahit anong pigil mo, mamumunga at mamumunga yan. ‘Di ba parang
ganyan. T-that’s another lesson I wanted to teach some other time may bayad siya, 70, 000 ang
tuition. [laughs] I’m just kidding, biro lang
(…of the motivation that I have said, everyone is inspired, they are all inspired to do their
work, they will become passionate about what they are doing, they will pump up so many
nutrients that it will cause the company to be fruitful. So, again I am saying that I don’t
give rewards, because rewards will come naturally. Right? Just like a tree. The more
nutritious the tree is, whatever hold you do, it will always bear fruit. Just like that. T-that’s
another lesson I wanted to teach some other time, and it has a fee of 70, 000 as tuition.
[laughs] I’m just kidding, just a joke)
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Interviewers: *laughs
Mr. Quilloy: Nagegets niyo ba?
(Are you getting it?)
Ivan: Yes Sir
Jhenean: Yes Sir
Logan: Yes po, yes po
Logan: Aaah - sir so next question…sir how do you lead your employees to keep them (ayon)
motivated and competent in their work while supporting their personal career growth?
Mr. Quilloy: I-I’ll answer that question with an example. I have this employee. S-sa ngayon,
sobrang busy ko kasi I’m handling two companies. So, I have this employee his name is…let’s
hide his name under Paolo [laughs] one of my employees. Nakita ko sakanya, meron siyang
leadership skills and a good leader should have — alam niyo, ang definition ng magaling na
leader, is they create other leaders as well. So nakikita ko sa employee ko na ‘to na maganda
ang leadership potential. [Ang] ginawa ko, I enrolled him to another mentor. I- yung company
naming paid for his tuition ngayon, every night merong nagtuturo sakanya. And yun – yoon
ang naging motivation niya at natuwa siya because yung company is concerned of [about] his
career development rather than the company’s personal gain. So, sa ganyan – meron din
kaming every Monday, aaah Yuan—H-how should I call you? Yuan ba?
(I-I’ll answer that question with an example. I have this employee. These days, I’m so busy
because I am handling two companies. So, I have this employee whose name is…let’s hide
his name under Paolo [laughs] one of my employees. I have seen that he has leadership
skills [that] a good leader should have — you know, the definition of a good leader – (is)
they create other leaders as well. To what I am seeing with this employee of mine, he has
great leadership potential. And what I did is I enrolled him in another mentor. I- our
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company paid for his tuition now, and every night someone’s been teaching him. And thatthat has become his motivation and he is joyed because the company is concerned (of)
[about] his career development, rather than the company’s personal gain. So, there’s that
– we also have every Monday, aaah Yuan—H-how should I call you? Is it Yuan?)
Logan: Yes po, yes po. Yuan
Mr. Quilloy: Oh…so every Monday Yuan, yung company naming meron kaming tinatawag
na Monday morning motivation… Oh iba – ano yan parang spiritual motivation. W-we have
two hours of o-our meeting time start [ing] from 8:43 until 10:43… Aaah ano yon meron
kaming invited na isa sa amin magsasalita about the bible- kwento about yung verse tapos bakit
kami nakaka – bakit nakakaencourage yung verse nay un and we share it to all the the
employees, no? From 8:43 to 10:43 yun so, isa yun sa paraan to make sure that hindi lang yung
kanilang career is taken cared of pero yung kanilang spiritual life as well.
(Oh…so every Monday Yuan, our company has this what we call Monday morning
motivation… Oh different – it is like a spiritual motivation. W-we have two hours of o-our
meeting time starting [ing] from 8:43 until 10:43… Aaah we have invited someone – one
from us to talk about the bible, story about the verse, then the reason why – why it
encourages and we share it to all the employees, right? It’s from 8:43 to 10:43…So, that’s
one of the ways to make sure that it’s not only their career that is taken care of, but their
spiritual life as well.)
Logan: Nakakatuwa naman sir ano pa rin kay God kahit papaano
(It’s so gladdening sir that somehow it still relates to God)
Mr. Quilloy: Oo because we honor the Lord at naniniwala kami na lahat ng blessings comes
directly from God. We are just His-His instrument ‘di ba?
(Yes, because we honor the Lord and we believe that all blessings come directly from God.
We are just His-His instruments, aren’t we?
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Ivan: Uhhm so for the next question aaah - sir, what drives you to continue your business? For
example, is it because of passion aah, to become rich aah, to help make this world a better
place, etc.? aah it depends sir
Mr. Quilloy: aaah that’s a very nice question aah salamat for asking aah- I really do not know
yung totoong – parang sinasabi mo what drives me – what wakes me up in the morning ‘di ba?
(Aaah – that’s a very nice question aah thank you for asking aahh- I really do not know
the truth – it’s like you’re asking what drives me – what wakes me up in the morning,
right?)
Ivan: Yes, po sir- something like that sir
Mr. Quilloy: So meron akong boss dati aaa-again, I’ll answer your question with an example.
Meron akong boss dati ang pangalan niya is aah si Sir Dodong Dakamando kasamahan ko.
Itago natin siya sa pangalang Dodong Dakamando- dami niyo ng naki-lalaman sa akin
(So, I have a boss then…a-again, I’ll answer your question with an example. I have a boss
then, his name is uhmm…Sir Dodong Dakamando, my fellow. Let’s hide him under the name
Dodong Dakamando… you’re learning a lot from me…)
Ivan: [Laughs]
Mr. Quilloy: Uhmm yung boss ko na ito is my boss at Juliet Packard Tapings Incorporate
tapos I- parang fresh aah-ang first job ko is Juliet Packard…palagi niyang sinasabi sa akin
tuwing umaga tuwing dumarating ako, “Romano kamusta ka na” at tuwing tinatawagan niya
ako parang ang lungkot ko lagi. Sabi niya- sabi niya “Romano good morning, how are you?
Ano? Kamusta ka na diyan etc.” parang ang lungkot ko lagi. Sinasabi niya alam mo, isa
problema mo is you’re always demotivated…parang ganyan. So why can’t you start your
morning by…being happy ‘di ba? Uuhm starting your day fresh etc. Parang pwedeng
magmeditate or do something and then, that really changed me noong unang una palang na
nagtrabaho ako parang sa inyo, after graduation bagong trabaho. Unang unang in-applyan ko
talaga, para ma-inspire din kayo, nag-iisip talaga ako pinakamalaking kompanya na kaagad.
So, ayokong targetin yung mga maliliit mag apply na kaagad ako sa malaki malay mo
matanggap ako. So, I applied at techtronics I was rejected then I tried with Juliet Packard, dati
yung HP hindi pa naman siya parang second year pa lang siya. Ngayon, sikat na sikat na ang
HP pero I-I-I applied with Juliet Packard at yung in-applyan kong position, yung
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pinakamababa, tagatiklop lang ng sulat. And then I was accepted and I was very happy, no?
and then yun nga [inaudible]. So, what really wakes me up in the morning, dati kasi noong
wala pa akong asawa, ang motivation ko is masustain lang yung-yung sarili ko. Yung mga
gagastusin ko, hindi na poproblemahin ng magulang ko, yung mga gamit. Now that I am
happily married- happily married, I have uhmm…konti lang mga anak ko walo lang anak ko.
(Uhmm this boss of mine at Juliet Packard Tapings Incorporate then…I-my first job ko is
[at] Juliet Packard…he always tells me every morning every time I arrive, “Romano how
are you?” and every time he calls me, it always feels like I am downhearted. He tells
“Romano good morning, how are you? What? How are you there, etc.” because it always
feels like I’m down. He said, “You know, your problem is you’re always demotivated”
…something like that. So why can’t you start your morning by…being happy ‘right? Uuhm
starting your day fresh etc. It seems like you can meditate or do something and that really
changed me when I started at my job. Just like you, after graduation before working. The
first place I applied to… so that you’ll also be inspired, I immediately thought of the biggest
companies and I didn’t really want to target small companies. I immediately applied to the
biggest companies and maybe, there might be a chance that I will be accepted. So, I applied
at techtronics, I was rejected then I tried with Juliet Packard…HP then, is not that—
because it’s still in its second year. Now, HP has become known but, I applied at Juliet
Packard and the position I applied into is the lowest position – letter folder. And then, I
was accepted and I was very happy. And then, [inaudible]. So, what really wakes me up in
the morning? —then when I was still a bachelor, my motivation was to sustain myself. My
expenses must not be problemed by my parents anymore – these things. Now that I am
happily married- happily married, I have uhmm…only a few children…I have eight
children.)
Ivan: [laughs]
Mr. Quilloy: I have eight kids sa isang ba- sa isang asawa lang pero ngayon, ang motivation
ko whenever I wake up is alam ko na paggising ko, yung gagawin ko, will directly affect my
family. Lahat ng success ko will direct to them. Hindi lang yun, yung pamilya ko rin sa
kompanya namin, yung lahat ng employees naming, we treat them as family. Ang tawag
namin, if you are VRT System’s today, VRT System’s for life unless magpa-ampon ka sa iba.
(I have eight kids with only one wife. But now, my motivation whenever I wake up is that I
know when I wake up, what I will do will directly affect my family. All of my success will
be directed to them. and not only that, but also family in our company – all our employees,
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we treat them as family. Just like what we call, if you are VRT System’s today, VRT System’s
for life unless you’ll be adopted.)
Logan: Tama nga sir
(That’s right sir)
Mr. Quilloy: so magiging anak kita forever unless, ayaw mo na talaga. Sabi mo magpapaampom ako sa iba. Maglalayas na ako. Ca-cancelin ko na ang ating relationship. So that’s the
only way I will let go of you. Pero kahit na palpak na palpak na palpak ka, titiisin pa rin naming
kasi naniniwala kami na everyone has certain genius inside of them. So, what wakes me up in
the morning, come to think of it na realize ko na… may time limit pa pala ano?
(So, you’ll be my child forever unless you don’t really want it anymore. You’ll say that
you’re getting adopted by others and you’ll leave, and that you’re cancelling our
relationship. So that’s the only way I will let go of you. But despite your frequent failure,
we will still endure you for we believe that everyone has a certain genius inside of them.
So, what wakes me up in the morning, come to think of it, that I have realized… oh there’s
a time limit?)
Ivan: Yes sir
Mr. Quilloy: Kaya pala ako excited na gumising is marami akong napoprovide na opportunity.
Nasusustain ko yung aming pamilya, totoong pamilya ko, at tsaka aking company family ko.
And then nakakatulong din sa mga kachurch naming so yung church naming dito eh- so ayyung motivation ko pala is my family. My church family, my work family, and my real family.
Ngayon ko lang narealize yun. Pinarealize niyo sa akin.
(That’s why I’m so excited to wake up because I am able to provide a lot of opportunities.
I am able to sustain my family – my real family and my company family. And then, I am
also able to help our church here – so, it turned out that my motivation is my family - my
church family, my work family, and my real family. It’s just now that I realized that. You
made me realize it.)
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Ivan: [laughs] Thank you sir!
Mr. Quilloy: I think we’re running out of time ‘no (*right?)?
Ivan: Yes sir
Mr. Quilloy: You’ll ask me questions pa ba?
Ivan: Aah yes sir
Mr. Quilloy: [inaudible sound]
Ivan: I think nawala si sir
(I think sir disappeared)
Logan: Five questions po… next question sir. How do you separate personal and business
matters? What’s your indication for those boundaries and limitations?
Mr. Quilloy: uhmmm I have a unique answer ‘no. hindi ako naniniwala na there is a separation
between personal and yung career. Naririnig ko lagi yung sinsabi na aaahh…” trabaho lang ito
walang personalan” ’no? naririnig niyo ba yan? Yung walang personalan – trabaho lang ito
walang personalan? Ako hindi naniniwala roon kasi kagaya ng sinabi ko sa inyo, yung – my
work family, is my family. So ibig sabihin, as long as you’re performing your job, you don’t
have any problems with other aspects of your life. Hindi ko papakialaman yung personal mong
buhay.
(Uhm, I have a unique answer. I don’t believe that there is a separation between personal
and career. I always hear people saying aah…” Don’t make it personal, it's just a job”
right? Have you heard of it? don’t make it personal – this is just a job and not a personal
matter? I don’t believe that because, just like what I have said earlier, my – my work family
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is my family. So, meaning, as long as you’re performing your job, you don’t have any
problems with other aspects of your life. I won’t meddle in your personal life.)
Logan: [nods]
Mr. Quilloy: Pero-pero kapag lagi kang nalelate, lagi kang [inaudible], I will ask him further,
I will ask my employee bakit? Bakit ganyan meron ka bang problema sa misis mo? May
problema – baka I could do something about it. So, sabi ko sa mga employees ko, if you want
me to stay out of your personal lives, then perform your work better, do your job well para
hindi ko na kailangang pasukin yung personal lives ninyo…pero kapag nahihirapan ang
kompanya because of your- naapektuhan na yung work life mo because of your personal life,
then I will start into digging deeper, and find out how to help you. Para malaman ko lang if
you really still want to stay, while you’re having problems ‘di ba?
(But-but if you’re always being late [inaudible], I will ask him further, I will ask my
employee, why? Why are you like that, do you have a problem with your wife? Do you have
problems – maybe I could do something about it. So, I said to my employees, if you want
me to stay out of your personal lives, then perform your work better, do your job well so
that I won’t meddle with your personal lives…but if the company is burden because of your
personal life, then I will start into digging deeper, and find out how to help you. So that I’ll
know if you really still want to stay, while you’re having problems, right?)
Logan: Yes
Mr. Quilloy: Whatever, kung ano man ang issues na yun. So, to answer your question
correctly, I do not believe that there is separation between personal at tsaka yung-yung work…
(Whatever, the issues were. So, to answer your question correctly, I do not believe that
there is separation between personal and work…)
Ivan: work...
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Mr. Quilloy: …o professional it should be all in the same…di ko naman pwedeng hatiin ang
katawan mo. O personal lang ang pagpasok ko diyan ah yung iba…’di ba? This is my whole
individual being created by God we [inaudible]. So, hindi ako naniniwala sa ano walang
personalan trabaho lang kasi that shouldn’t be an attitude
(or professionally it should be all in the same…I can’t just divide your body in half. Or my
entry is based on personal matters only, right? This is my whole individual being created
by God we [inaudible]. So, I don’t believe that no personal matter should meddle with
work for it’s just a work, because it shouldn’t be an attitude)
Ivan: Yes sir…
Logan: Counted as family naman po eh ‘no? yung mga employees niyo po
(Contra wise, it’s counted as family, right? Your employees)
Mr. Quilloy: If you really think about yung quotation di ba ang sabi doon is trabaho lang ‘to
[walang] personalan. Yun palang eh sineseparate mo na yung sarili mo from trabaho and a for
a boss to hear something like that, hindi siya – hindi siya encouraging eh parang malalaman
mo na isolationist pala ito eh napaka-importante pa naman ng teamwork sa isang kumpanya.
(If you really think about yung quotation di ba ang sabi doon is trabaho lang ‘to [walang]
personalan. Yun palang eh sineseparate mo na yung sarili mo from trabaho and a for a
boss to hear something like that, hindi siya – hindi siya encouraging eh parang malalaman
mo na isolationist pala ito eh napaka-importante pa naman ng teamwork sa isang
kumpanya.)
Logan: [nods]
Ivan: Yes…uhmm for the next question sir, can you tell us about the…most dif---
Mr. Quilloy: Parang ano to ah boy abunda [pep talk]. Sobrang dami ah
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(This seems like Boy Abunda [pep talk]. There’s a lot)
Ivan: [laughs]
Mr. Quilloy: [inaudible] sige lang. d- sige abuse me [laughs]
([inaudible] go ahead. go abuse me [laughs])
Ivan: Sir if ever aah bigla pong maputol yung call, is it okay if I send another link? Aah for
the–
(Sir if ever aah the call will suddenly stop, is it okay if I send another link? Aah for the--)
Mr. Quilloy: Ah sure don’t worry…oo (*yes)
Ivan: hmm okay [nods] aaah---
Mr. Quilloy: I hope I join--- I hope I join again [laughs] joke lang (*only a joke)
Ivan: [laughs]
Logan: Sige po [inaudible]
(Okay sir)
Ivan: Last three questions nalang po… aay last four questions na lang naman po sir pero
(Only the last three questions or last four questions left sir but..)
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Mr. Quilloy: It's okay. Take your…take your time
Ivan: Okay sir… ahh can you tell us about the most difficult decision you've…ever had to
make as a leader? And how did you decide on the best course of action?
Mr. Quilloy: Hmmm… ah okay…ah teka give me ten seconds to think… okay-okay again
this are confidential information. I work at Juliet Packard and yung Juliet Packard is [inaudible]
of Agilent technologies keep up aah—medyo magulo siya. And right after Agilent
technologies…Agilent technologies decided to give the country, kasi multinational company
yun, and they nominated a local company ang pangalan ng company is ArQuan. Ngayon, when
I was with Arquan, okay naman siya ang problema ko I have to leave the company and transfer
to QuanTel, which is a competitor of ArQuan. Aaah pero iba naman ang mga products na kinecarry. When I left QuanTel, y-yung principal, yung Agilent Technologies, wanted me back.
Sabi ko, the only way I will be returning is if you allow me to cover yung ibang territories na
kino-cover ni ArQuan. I will become uhmm… junior ArQuan. Magtatayo ako ng sarili kong
kompanya. Kung papayag kayo, then in will go back to Agilent Technologies. They did, and I
went back. Noong natira ang dalawang kompya to sum up--- imagine-in niyo yung Agilent
Technologies is a principal in the US…nagnominate sila dalawang distributor dito sa Pilipinas
so ArQuan, tsaka yung bagong company na tinayo ko which is Emerge. So, dalawa kami tapos
dumating yung time na may malaking player na gusting maging distributor sa Pilipinas at
kakainin niya yung ArQuan. Ngayonn ang mangyayari is, hinahire nila ako to become yung
CEO nung company na yun. Pero if I do that, yung mga kaibigan ko sa ArQuan, magtatampo
sila dahil magiging natatakot---mawawala sila eh, yung Negosyo nila mawawala tapos kami
ang magtetake over under ArQuan. So, ganon yung offer sa akin. Ito yung very critical decision
that I did because I have a team meron akong pamilya. Again, ganoon pa rin yung principle
ko, may pamilya ako, ngayon ang sabi nila “if I become a CEO, lahat ng mga employees ko,
‘di sigurado na maabsorb. Do you get me so far?
(Hmmm… ah okay…uhm wait give me ten seconds to think… okay-okay again this are
confidential information. I work at Juliet Packard and Juliet Packard is [inaudible] of
Agilent technologies keep up aah—it’s slightly messy. And right after Agilent
technologies…Agilent technologies decided to give the country, because that’s a
multinational company and they nominated a local company named ArQuan. Now, when I
was with ArQuan, it’s okay but the problem is I have to leave the company and transfer to
QuanTel, which is a competitor of ArQuan though it carries different products. When I left
QuanTel, the principal – Agilent Technologies, wanted me back. I told them that the only
way I will be returning is if you allow me to cover other territories that ArQuan covers. I
will become uhmm… junior ArQuan, I will build my own company if you’ll let me, then I
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will go back to Agilent Technologies. They did, and I went back. When two companies were
left, to sum it up – Imagine- Agilent Technologies is a principal in the US and they
nominated two distributors here in the Philippines. So, ArQuan and the new company that
I’ve built which is Emerge. So, there’s two of us until there’s a big player that wants to
become a distributor here in the Philippines that will eat up ArQuan. Now, what will
happen is that they’re hiring me to become the CEO of that company. But if I do that, my
acquaintance in ArQuan will feel down because – they're afraid – because they will
disperse, their job will disappear and we’ll take over under ArQuan. So, that’s the offer to
me. That’s a very critical decision that I made because I have a team – I have a family.
Again, that’s still my principle, I have a family and now, they’re telling me “If I become a
CEO, not all my employees will be absorbed. Do you get me so far?)
Ivan: Yes sir
Mr. Quilloy: …’di sila siguradong maabsorb kailangan mag undergo sila ng interview. Itong
mga taong ‘to, hinire ko sila not because of competence but because of their character
remember? Ang problema, itong multinational company na pupunta sa Pilipinas, very rich
Malaysian company ang pangalan TechFarm, they do not classify character over competence.
Ang ano na competence, and then character. Meron akong tao, sabi ko mga tatlo or even apat
na tao na mataas ang character level pero mababa ang competence. So, hindi ako sure na
malilipat sila. So ginawa naming, sinabi ko sa buong team, sa pamilya ko “o hinahire
ako…pwede kayong malipat at pwedeng hindi pero di tayon sigurado. Ano ang gusto niyong
gawin? Ang laki ng offer, ang laki ng commissions ko, ang laki ng opportunity. Pag sinabing
financial stability, yung rewards doon malakilaki na.” Pero ang sabi nila “boss di kami
sigurado, hindi kami sigurado kung papasok.” And then meron akong senior guy doon na
medyo may edad na, mga 52 years old na, baka hindi na siya maabsorb. Mawawalan siya ng
trabaho. And alam ko naman na yung trabaho niya ang nagsusustain para mapag-aral niya yung
anak niya na doctor. So, ito ang pinakamabigat na desisyon na ginawa ko. I did not accept yung
trabaho and then we started a very small company uhhmm yun nga VRT Systems. Nagstart
kami VRT Systems na hindi kami na hindi tinggap yung trabaho so that we’ll stay together.
So yan ang --- you’re asking me ano yung pinakamajor decisions ko, madam isa trabaho, sa
linya ng trabaho ko, there are many critical decisions. So, I-I think, that was the greatest
decision that I had to do and then yung direction ko, ang passions ko…halimbawa I decided to
do that because of my family and not because of aah leave or money, or rewards. So, I’m very
proud of that decision, it was very hard decision pero I’m very proud [that] I did that
(…There’s no assurance that they will be absorbed so they will do interviews. These
people, I have hired them not because of competence but because of their character,
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remember? The problem is, this multinational company that has come to the Philippines –
a very rich Malaysian company named TechFarm, they do not classify character over
competence. They do competence, and then character. “I have people'', I said. Three or
even four people with high character level but low competence. So, I am not sure that they
will be transferred. So, what we did is, I told the whole team, my family “oh they’re gonna
hire me…but we have no assurance that you may or may not be transferred. What do you
want to do? The offer is big, the commissions are big, and the opportunity is big. If you say
financial stability, the rewards there is biggish.” But they said “boss we are not sure, we
don’t have the assurance to be accepted.” And then I have this senior guy that’s around
52 years old, and there’s a possibility that he won’t be absorbed. He will lose his job and
I know that that work is the one that sustains the education of his child that’s a doctor. So,
this is the heaviest decision that I’ve ever made. I did not accept the job and then we started
a very small company uhhmm the VRT Systems. VRT Systems started without taking that
job so that we’ll stay together. So that’s --- you’re asking me what my major decisions are,
there’s a lot. With my line of job, there are many critical decisions. So, I-I think, that was
the greatest decision that I had to make and then my direction, my passions…for example
I decided to do that because of my family and not because of aah leave or money, or
rewards. So, I’m very proud of that decision, it was very hard decision pero I’m very proud
[that] I did that)
Ivan: [nods]
Mr. Quilloy: I hope nasasagot ko kayo ng tama
(I hope I answered you correctly)
Ivan: Yes sir…sobrang inspiring nga po eh [laughs]
(Yes sir…matter of fact, it’s very inspiring [laughs])
Mr. Quilloy: okay so… [inaudible]
Ivan: kinikilabutan ako, to be honest po
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(To be honest, I got goosebumps)
Mr. Quilloy: Ewan…ang dami—ang dami kong mga nireveal na mga ano yun ah mga
very sensitive information
(I don’t know…there’s a lot — I have revealed a lot and they were all very sensitive
information)
Ivan: Yeah… sa amin lang naman po yun sir
(Yes…it’s stays only to ourselves sir)
Mr. Quilloy: [nods]
Logan: Next question pouhmmm…what’s your success indicator?
Mr. Quilloy: Sabi ng iba, ang success indicator raw is when they become famous, di ‘ba? Sa
industry naming sa Semicon industry, uhh, we view success as yung pinakasikat. For example,
mayroon kaming show eh, every year kapag pinaka maganda yung booth mo, pinakamaganda
yung posisyon mo, ‘pag malaki yung kinikita niyo, sometimes yun ang determinants ng success
mo. Sa akin ang determinants ng success ‘ko, is finding God’s will in doing everything.
So far ngayon, tingin koang will ng Panginoon for me, is to make that ‘yung company namin,
‘yung family ng company na sini-sure naming na na-susutain. Parang ganiyan, hindi naming
kailangan na maging mayaman na mayaman at hindi rin kailangan na gumagapang sa hirap. So,
enough to sutain us to make sure that napapaaral ko ‘yung walong anak ko sa private institutions,
‘yung mga anak ng pamilya nagtatarabaho ng maayos din. ‘Di naman kami nagkukulang, ‘di
naman kami nahihirapan, and then frizzy ang tawag niyo frizzy ba ‘yon, frizzy ang environment.
‘Pag ganiyan, ang sa ‘kin that’s my success indicator. I am very happy, fulfilled na ako ron.
Halimbawa, paano mo masasabi ang teacher ay fulfilled? Kapag nagagawa niya ang purpose niya.
Ang purpose ng teacher ay magturo. Pwedeng nangyayari nasabi ng iba, “Oo, my teacher is
teaching” but if no one in his students is learning. He maybe teaching but not fulfilling. He is doing
his job, akala niya he is doing his job but he’s not fulfilling kasi ang totoong goal ng teacher is to
make sure that the students learn. He maybe teaching, but if hindi rin naman na tututo ang kaniyang
mga estudyante, parang wala lang ‘di ‘ba?
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Another example, is sabi kona, “Oh, si Dianne is dieting, nagdidietsiya, whatever diet siya. Pero
ang kilo niya dati ay fifty after one month ang kilo niya ay fifty three”. She maybe doing act of
dieting but it’s not fulfilling, ‘di ‘ba? Kasi hindi mo naman na-achieve ‘yung goal mo ‘di ‘ba? So,
again to determine ‘yung determinants ng success, eh dapat talaga you find your purpose and you
do it. Bakit ako ginawa ng Diyos ditto sa lupa, ang nakikita ko ay is to add value. The reason I
volunteered to maging, naubusin ‘yung oras ko ngayon, is I want to advice value sa inyo. I think
that is one of my purposes nabinigay sa akin ng Diyos, and I am fulfilling it. Fulfilling ito, ‘pag
sinasabi mo Ivan, “kinikilabutan ka sa mga sinasabi ko”. So, nagagawa ko ‘yung trabaho ko.
(Mr. Quilloy: As other people say, success indicator is when they become famous, right? In ou
industry, we view success as becoming the most prominent. For example, we conduct shows, every
year whenever there are most beautiful booth, best positions, huge sales, it sometimes serves as
the determinants of success. In my opinion, my determinants of success are finding God’s will in
doing everything.
So far, I think God’s will is to sustain and support the family of our company. Like that, we do not
have to be extremely rich or as poor as rodents. Just enough to make sure that I can support the
education of my eight children in a private institution, similar to my relatives. We are not
experiencing scarcity, or even incapability of living. That’s my success indicator. I am very happy
and fulfiled with that.
As an example, how can you say that a teacher is fulfilled? It is when he/she has done his/her
purpose, which is to teach students. However, others might say, “Yes, my teacher is teaching” but
if no one is learning. He may not be fulfilling. The teacher may think that he is doing his job but
he is not because the true goal of a teacher is to make sure that the students learn. He maybe
teaching, but if no one is learning, nothing seems to make sense.
Another example, when Dianne is following diet. However, she was a weighing fifty kilos and after
a month she became fifty three kilos. She maybe doing act of diet but it is not fulfilling, right? as
you were not able to achieve your goal. Therefore, to determine the determinants of success, you
must find your purpose and do it. In my point of view, my purpose is to add value. The reason I
volunteered to use my time is to advice value to people. I think that is one of my purposes from
above and I am fulfilling it. It is proved your (interviewers) reactions as I gave you my advice and
answers. Thus, I can say I fulfill my purpose.)
Ivan: What’s something you’ve done or possess that have proven your success as a leader?
Mr. Quilloy: I do not consider myself a successful leader. Ah, para sa akin ang successful leader,
is meron talaga siya ng na-develop na din na leaders noh? Sabi nga nila may five levels of
leadership, pakiramdam ko level two palang ang leadership skill ko. So, I really do not consider
myself as a successful leader pa. So, ano bang characters I possess?
Para sa ‘kin, I only wear one mask. Sa bahay namin, isalang ang itsura ko, sa labas at nasa
simabahan ako, isalang itsura. Kahit nasa trabaho ako isa lang itsura ko. Hindi ‘yung sa opisina,
terror ka. Sa church, santo ka. Sa bahay, wala kang pakielam. I wear the same mask everywhere.
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Para mayroon akong tinatawag nilang integrity, moral integrity. Hindi ako mako-considered na
fake. ‘Yun ang I think one of my characters and I hope this character na ginagawako ngayon,
pinipilit ko maging transparent sa lahat. And then sana maging successful ako at maging successful
leader. That’s one of my goal.
(Mr. Quilloy: I do not consider myself as a successful leader. To my point of perception, being a
successful leader has created another great figure-head. As what people have foretold, there are
five levels of leadership. I consider my leadership skills under level two. In this case, I do not
consider myself as a successful leader myself yet. So what characteristics do I possess?
For me, I only wear one mask, In our home, I only have one personality. When I’m outdoor
particularly in church, I only have one personality. Even in my work, I showed only one
personality. I am not like those people who are mischievous person in work office, a saint in
church, then a carefree person in house. I wear the same mask everywhere I go. To have a what
so called “Integrity”, a moral integrity to be exact. They do not consider me as fake. I think one
of the characters that I am doing right now is showing transparency to everything. Then I’m hoping
to become a successful person and a victorious leader. That’s one of my goal.)
Yuan: What is that one thing that you enjoy the most in doing business?
Whenever I hear or I see success, ‘yung happy and satisfied customers. ‘Yan ang ano ko, riyan
ako natutuwa. ‘Yan yung parang rewards ng mga Entrepreneur. Whenever I see, I do not want
customers to be satisfied, I want the customers to be delighted. Para sa ‘kin ‘yung satisfaction,
‘yung delight, ‘yungnakikitako ‘yung whenever I see a customer na Masaya sa solusyon namin at
umiilaw yung mata niya.
For example, ‘yung rice straws namin, nung deliver namin. Nako! Tuwang-tuwa ‘yung customers
namin. Nung naranasan nila ‘yung rice straws, very innovative daw. Nakakatulong pa sila sa
environment, sa bawat sipsip nila sa iniinom nila. Naalala nila na nakakatulong sa environment
kasi kahit naitapon nila ‘yung straw na ‘yon, ano ‘yon eh, one hundred percent biodegradable ‘yun
eh. So, hindi siya nakakasira sa environment kaya natutuwa sila. It’s all natural, gawa lang siya sa
rice and tapioca. So, dahil doon kapag nakikita ko na ‘yung customer naming na hindi lang siya
satisfied, pero delighted siya sa aming produkto. ‘Yun yung reward ko being an entrepreneur, that
makes me happy.
Sa ibang site naman, ‘yung mga customer naming na sumagot na “Salamat for being flexible,
salamat natulungan niyo yung kompanya namin.” Ang goal ng company namin is to make factories
even better. So, whenever we do that, yung customer nagpapasalamat saamin. Nakikita ko
delighted sila. Hindi lang sila satisfied, we exceed their expectations kaya sila na dedelight.
Whenever we delight customers, that’s when we get our rewards.
(Mr. Quilloy: Whenever I hear or I see the word success, I can only imagine those happy and
never-ending smiles of satisfied customers. That’s where I feel thrilled, that’s where I’m excited.
That’s like one of the most explicit rewards of Entrepreneurs. Whenever I see — I do not want
customers to only feel satisfaction, I want them to be delighted. For me, the satisfaction, the
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delightfulness, the one I want to see whenever I connect with customers is his happiness from using
our solution and his shining eyes.
For example, when we first announced our very own rice straws, naku! Our customers were very
happy. When they experienced using the ‘rice straws’, they said it was very innovative. Plus, they
thought that when they use the said rice straws, they are indeed help the environment with every
sip of what they drink. They remember that it helps the environment because even if they throw
away that straw, it is still one hundred percent biodegradable. So, it doesn’t harm the environment.
It’s all natural, it’s just made of rice and tapioca. So, that’s why when I see our customers that are
not only satisfied, but are also delighted with our product, that’s my reward for being an
entrepreneur. It makes me happy.
On another site, our customers replied “Thank you for being flexible, thank you for helping our
company.” The goal of our company is to make factories even better. So, whenever we do that, the
customers thank us. I can see their delightfulness from their vivid faces. Not only are they satisfied,
we exceed their expectations so they are enlightened. Whenever we delight customers, that’s when
we get our rewards.)
Closing:
Mr. Quilloy: Tignan niyo may entertainment na kayo, may information pa kayo. (How lucky, you
get entertainment and information at the same time)
[Laughing]
Mr. Quilloy: Yes? May pahabol pa ba kayo? (Yes? Do you still have questions left?)
Yuan & Ivan: Ah
Yuan: Last question napo ‘yon. (It is the last question, Sir)
Mr. Quilloy: Last question?
Ivan: Yes, Sir.
[Mr. Quilloy celebrates]
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[Everybody Laugh]
Mr. Quilloy: Thank you very much for your time! Sana po maging mataas ang grade ninyo kay
Sir Cada. (Thank you! I hope your grade with Sir Cada will be excellent!)
[Everybody laugh again]
Yuan: So, before we end our interview, me and my group mates would like to express our deepest
gratitude for taking your time and effort to participate in the interview.
Mr. Quilloy: Wow, thank you! Sure, Adding value. Sana makatulong. (Wow, thank you! Sure,
adding value. I hope it helps.)
Ivan: Sir, sanarinpo, in the future, pagano, pagnagin professionals narinpo kami. Sana
makatrabaho po namin kayo, kasi… (Sir, we hope, in the future we get to work with you!)
Mr. Quilloy: Ooba! Sige, mag-apply lang kayo. Tignanlangnatin kung makakapasa kayo. (Of
course, just try to apply. Let’s just see if you can pass.
[Everyone chuckles]
Mr. Quilloy: Ang tinatanggap naming na grades ay 1.5 or below. Average ha! (As you know, we
only accept an average of 1.5 or below)
Ivan: Abot naman po! (We’re qualified, I quess)
[Laugh]
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Ivan: We would also like to remind you about the resume that we would be needing as a part of
our final paper in this project.
Mr. Quilloy: Walanaakong resume. I haven’t updated my resume for so many years. Do you still
need yung company profile namin? (I don’t have resume anymore. Actually, I haven’t updated my
resume for so many years. Do you still need the our company profile?)
Ivan: Ah, sure, Sir!
Mr. Quilloy: Resume? Sige pilitin ko ah. I may not have yung updated, baka pwedeng yung
company profile nalang, tanong niyo sa professor niyo. I hope this interview is enough, pag hindi
pa, sige I will try to update my resume. Pero, I haven’t really updated my resume kasi di na ako
nag a-apply eh for 20 years. (Resume?I’ll try. I may not have the updated version, may be company
profile will do. You can ask your professor. I hope this interview is enough, if not, I will try to
update my resume. However, I haven’t really updated my resume since I no longer apply for
around 20 years)
Ivan & Yuan: Ah sigepo, tanong nalang po namin kung pwede po. (Okay. We’ll just ask if it is
allowed)
Mr. Quilloy: Tanong mo, sabihin mo na lang. Tutal recorded naman ‘to di ba? (Ask him, just tell
it to him. In fact, this is recorded, right?)
Ivan: Ah, yes Sir!
Mr. Quilloy: Kasi sabihin niyo mga 17 years na akong di nag-aapply. (Tell him that I haven’t
applied for almost 17 years)
Ivan: Yes po Sir!
Mr. Quilloy: At saka, normally ang application di na kami nagpapadala ng resume sa level namin
di ba? (Also, normally, in our level, we seldom send resume)
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Ivan: mhmm
Mr. Quilloy: Parang pinapirate nalang kami, hindi na kami papadalin ng resume. Parang ganon.
(We are like doing pirate means, so we don’t have to send resume.)
Ivan: Tapos minsan po rekta interview nalang po kaagad. (And sometimes, you directly go
interview.)
Mr. Quilloy: Oo. Hindi nga eh, minsan pirate. Yung may tinatawag sila na parang ano, parang
bonus, di ba? Sign-up ng bonus, if I accept yung trabaho, bibigyan nila ako ng sign-up bonus. (Yes,
actually not at all. It is like pirating. They call it bonus, where they give sign-up bonus as you
accept the position offered.)
Ivan: Kumbaga po, parang pagandahan nalang ng offer? (So, it is like choosing the best offer?)
Mr. Quilloy: Oo, ganon. Sana dumating, dadarating kayo sa time naganon, Ivan. Wag ka magalala! (Indeed. I hope, in fact, you’ll come to it, Ivan. Don’t worry!
Ivan: Salamat po! (Thank you!)
[Both chuckles]
Ivan: Before we leave, can we have a group photo?
[Group photo finished]
Ivan: Thank you, Sir!
Mr. Quilloy: Okaaay! Thank you!
- End of Interview proper
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Photo Documentation
Recording of the Interview
https://drive.google.com/drive/folders/1YuRdqnT4fP4gK-zXbPdR87b_LtYUdXgH?usp=sharing
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Individual Reflection Paper/Personal Plan
De Leon, R. Jhenean
“Being a Leader”
Our team is called FEUture Accountants, and the name signifies our aspiration to
become certified public accountants someday. However, we also want to construct a business in
which we are in control. Thus LDM helps us develop some ideas about how to be an effective
leader and where to begin. Our final criteria are to interview with either a small or large company.
I volunteer to get one of the owners of a firm since my grandmother knows someone who works
for a company whose leader is available at the moment. So the questions we generate are a
combination of our thoughts, some of which are in reference to the guiding questions provided by
Mr. Leonardo. We divided our task into three parts: interviewer, transcript, and summary so that
everyone could contribute. However, we do not limit ourselves to our responsibilities; we work
together to create an ordered and well-prepared presentation. And this is an excellent first step
toward being a good leader by assisting one another in lifting our team.
Leadership is a key role that one must assume in order to lead and inspire their followers.
They collaborate to accomplish a common goal. Also, some leaders begin at the bottom and work
their way to the top, as Mr. Romano Quilloy did; he was once one of the individuals who aspired
to be a business owner. He used to be an employee of a corporation, but now he is one of the
proprietors of VRTSYSTEMS Corporation. The firm he created five years ago is one of his most
profitable endeavors. Mr. Quilloy, on the other hand, has yet to establish himself as successful
since he believes he has to study more and is currently not at that level. One thing that inspires
me to be a future leader is his response to our question, "Do you believe that not everyone is born
to be a great entrepreneur?" Why? Why not? Mr. Quilloy responds that if entrepreneurship is our
passion and something we enjoy doing, we can all be successful. We occasionally fail because we
are fated to take a different road, but we will be successful if we focus on what is best for us, not
what is best for others. And this was Mr. Quilloy's philosophy; he believed in a quote that said we
should work smart, not hard.
Being a leader is not as easy as it appears. And, when the pandemic hit, many individuals
lost their businesses and are still attempting to rebuild them. Life is full of challenges that must
be overcome, but all you need to do is love and be willing to give it your all to get through it all.
I've found and realized that we must treat our workers as if they are members of our family,
making them feel like they are more than simply a coworker. They deserve to be cherished and
treasured since they are the ones that keep your business running.
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Intia, Ivan Shane M.
Meeting and being the representative to interview our choosen leader who is Mr. Romano Quilloy
was such an honor for me because I got the chance to converse with a CEO of a growing local
company called VRTSystems. Before the scheduled interview last November 7, 2021, at 8:00 pm,
I was anxious because Mr. Quilloy was only referred to us by a groupmate’s grandmother. Hence,
I do not have any idea what kind of person/leader he was. At 8:04, He joined the call, and at that
moment, my anxiety vanished due to the approachable and friendly characteristics of Mr. Quilloy.
As a leader, he shared to us his company’s core value, which is “Malasakit,” that I find fantastic
because being a Filipino company that hires only Filipino and, more importantly, has a goal to
help the earth achieve sustainability, that word is suitable, applicable and evident in everything
that the company does. Besides, he also shared with us the three T’s that he uses to identify his
resources: Time, Talent, and Treasure. First, time; VRTsystem ensures that their time is used
efficiently. Because they work smart, not hard. Second, talent; They see this as something close to
the character. As long as an employee has a character that parses with their talent, he gives them a
great value because the character is far more critical than competence—lastly, treasure refers to
the company’s assets that are convertible to profit. With the three T’s that Mr. Quilloy uses on
VRTSystem, it is observable that his management skill is something to look up to because he gave
importance to every aspect that is beneficial to his company.
Overall, the interview with Mr. Quilloy was inspiring, motivating, fun, and, more
importantly, educating. We did not just learn what kind of leader is Mr. Quilloy towards his family
and business, but we also learned information and techniques that we can apply in our future
endeavors. I hoped that we prepared more questions for him and that our time to interview him
was longer because we could certainly learn a lot more if given a chance.
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Logan, Yuan M.
It was a great pleasure for our team to interview a very good leader like Mr. Romano M.
Quilloy as we had seen his great insights and advice about the business world. Before the
interview, my partner Ivan and I are very nervous back then before our interviewee joined the
zoom call. But when we met Mr. Quilloy, the ambiance of the call turned into a fun and
enthusiastic one. He is a businessman, owner of the company VRT Systems, a cheerful and smart
man. To be honest, my partner and I thought that the interview was going to be a formal one,
although the questioning part is a formal one, we are still able to tell jokes and laugh.
Aside from Mr. Quilloy’s joyful side, we are also mesmerized by his advice and lessons
for students like us. From the perspective of a normal student, a leader is someone who leads
his/her followers for the good but when we had interviewed him, we already knew that there is
more than that. The decision-making process of a leader is very crucial and hard because it is
his/her employees, and the company are on the line. According to Mr. Quilloy, they aren’t
selecting competent employees, but rather they choose the ones who have good character, mainly
respectful, trust-worthy, and optimistic. He even told us about his hard decision when he needs to
be transferred to another company, but then he needed to bring only his competent employees.
He couldn’t leave all his employees which he referred to as his “Children”, so that’s why he
created a company for him and his employees. We were surprised on how great Mr. Quilloy is
when he answered this one.
Regarding his advice and lessons, what made us proud of him and his company is that
they exhibit the “Malasakit Mentality”. This mentality according to Mr. Quilloy is a value he and
the whole company possesses which means caring for the business. He stated that it is like when
their company is going down, all the members of the company must sacrifice their time and
efforts to bring the company up and save it. For me, I think that this value is what a company
needs to be successful and strong. If ever I created a business myself, I would use the “Malasakit
Mentality” to be one of our core values.
Lastly, the things I realize after our interview with Mr. Quilloy are: 1.) True leaders treat
his/her followers as a family. Mr. Quilloy emphasized that to us because motivating and helping
employees grow while also helping them to develop their career skills is part of being a leader.
2.) Anyone and everyone can be Entrepreneurs. Mr. Quilloy believed that everyone can be
entrepreneurs if they have passion and willingness. And lastly, 3.) Family will always be the
most important thing in the world, all should work hard for their family. Mr. Quilloy is very
lovely to his family and his company. He stated that it is already fixated in his mind that his
successes and hard work will be directed to his family (both his real family and employees).
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Parana, Kate Pescador P.
Having to choose which leader we would interview is a lot harder than what we ought specially
with our situation right now. But luckily, we found one through our comember’s grandmother - Mr. Romano
Quilloy a very well versed and inspiring CEO of a growing local company called VRTSystems. Prior to the
date scheduled for the interview, I have an expectation that he would be sophisticated and intimidating but
then when we have interviewed him, we’ve seen a jolly, kind, very down to earth, and approachable man
that is very open to the questions that’s being thrown to him despite of it being confidential or personal.
During the interview we’ve asked him a question about his opinion towards separating personal and
business life as a part of our research and he answered, “hindi ako naniniwala na there is a separation
between personal and yung career.” - something that you wouldn’t expect from someone who’s been so
career oriented. According to Mr. Quilloy, he treats his work family as his own family and as long they
perform great at their job, he would stay out of their personal lives unless it burdens the company. Mr.
Quilloy said, “…but if the company is burden because of your personal life, then I will start into digging
deeper, and find out how to help you.” this statement from him really caught my attention for I believe that
this is something that leaders rarely possess and this is something that I believe, one of the things a leader
“must” possess. Giving empathy and desire to help your employees is something that can be rarely seen to
heads – a characteristic of a leader and not a boss and I think this is why he became successful with his
career. Mr. Quilloy’s way of leading his company shows that he is a leader and not a boss. And it is very
inspiring as well as very aspiring to have someone like him to be a boss soon. He also focuses not only to
his development, but the holistic development of the people he handles and the company he manages. And
he really proved that “no man is an island” with how they worked on his company.
As a conclusion, I can say that the interview with Mr. Quilloy was a success and not only because
he has supplied sufficient answers to our question, but also, he has taught as lessons, inspired, and motivated
us with his words – a true model of what a leader should be. And though he doesn’t recognize himself as a
successful leader, we, as interviewers have clearly seen that he is successful on leading their company
through the stories that he has shared and how he has handled and managed the difficulties thrown to him
and to his company.
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Sequite, John Renan
As I pursue Accountancy, I never thought of neglecting the process of learning leadership.
Although, we are mostly focused in individual working stations, leadership is still part of our
success as a whole team. With that, I felt delighted as we have a subject for flourishing our
leadership skills. In this course, we were given a chance to form a team, named FEUture
Accountants, for explicit interaction and learning of leadership through conducting interview. Our
group delegated the task equally to conveniently accomplish the task on time without
compromising the quality. I was assigned in transcription and summary. In that tasks, I was able
to contribute to our team whilst learning and acquiring new concepts and ideas from the answer of
our interviewee, so as the company’s background information.
In finding our interviewee, we have encountered countless of arduous challenges. Since we
do not have close relatives and friends that know someone who serve as a leader in any company
or organization, we took a tedious journey of finding one. However, the time has come and one of
my colleague discover an interviewee — a friend of her grandmother. After the heavenly helpful
information from her grandmother, we immediately send request to the person. We informed him
through one of our group mates and send him briefings regarding our upcoming interview.
Fortunately, the person suggested by her grandmother agreed to be interviewed for our final
requirement. That person is the CEO/Owner of VRTSytems Company, Mr. Romano Quilloy,
which are known for making and advocating biodegradable rice straws and other eco-friendly
products. As soon as I learned the company’s core values, I was deeply moved by how they exhibit
and promote care for our mother nature. Their sustainability principle brought me an awe as we
both share the same love and care for our home, Earth.
As the interview conducted by my team has finished, I have discovered various of essential
and significant takeaways. I learned different experiences from him and engender some
realizations inside me. Aside from that, there were lot of fun between our team and the interviewee
during the interview. Undoubtedly, this requirement granted by our professor indeed helped us to
open our tiny eyes to the real application of leadership and what truly leadership outside the
campus. Honestly, the provocative thoughts of Mr. Quilloy light up the fire inside me — to
somehow plan to live up my love for nature and form my own business advocating a creative way
of preserving our natural resources. On the other hand, I was amazed by how I still have
disagreement towards our interviewee. Although, he has more experience and talk according to it.
I still find one of her thoughts a complete opposite of mine. To be specific, when he said that
“wearing only one mask in different environment in displaying his identity helps him to be more
transparent and earn moral intergrity”, I somehow disagree since showing different attitude in
home and workplace does not mean you are not transparent nor deprived of integrity. It is just that
you show this attitude to work place because it is appropriate and suitable to the situation in there,
similar to your home or house. Despite that little matters, I still felt delighted and fulfiled as I had
the chance to learn life experiences from the owner of a thriving local organization — the
VRTSytems.
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Indeed, I was inspired by the leader interviewed by our group. I have realized my passion in
the future, as soon as I retire from working as an accountant, which is to start my own business
advocating for our mother nature. Moreover, I have understood how different leadership outside
school premises, is truly challenging. Most importantly, my knowledge towards conducting a
business and entering an organization has broadened allowing me to prepare for my future life in
the corporate world.
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References
Pratt, M. K. (2017, November 29). leadership. SearchCIO. Retrieved November 11, 2021, from
https://searchcio.techtarget.com/definition/leadership
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Appendix A. Leadership and Decision-Making Approval Form
Leadership and Decision-Making Approval Form
Group Member
Names:
De Leon, Jhenean
Section:
5
Date:
28-Oct-21
Intia, Ivan Shane M.
Logan, Yuan M.
Parana, Kate Pescador
Sequite, John Renan
1.
Leader names
Position
Organization/ Business
Romano M. Quilloy
CEO
VRT SYSTEMS Corporation
2.
3.
Submitted by:
Intia, Ivan Shane M.
Leadership and Decision Making
Thought Leadership Presentation
Approved by:
(SGD) Prof. Leonardo F.
Cada, Jr.
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Appendix B. Interview Guide Question
· Do you do regular planning for your business?
· In our university, we have core values of Fortitude, Excellence or Uprightness, do you also have
certain values that you and your employees must follow and observe in your business operation?
· Engaging in business entails a lot of investments in terms of money, time and sacrifices. Despite
of all these investments, still many have failed in their business ventures especially this pandemic,
based on your experiences what kind of adjustments or planning did you do to ensure that your
business overcome the challenges the pandemic brought to us.
· Besides that, do you think it is a reality that not everyone is destined to be a successful
entrepreneur? Why? Why not?
If the business leader does not give advice:
Follow up question: What is your advice to other entrepreneurs who are still having a hard time?
· Employees are also just human and human tends to make mistakes. In your business operation,
how do you handle, treat or punish your employees when they made a mistake?
· How do you lead your employees to keep them motivated and competent on their work while
supporting their personal career growth?
· What drives you to continue your business? For example, is it because of passion, to become
rich, to help make this world a better place, etc.?
· How do you separate personal and business matter? What’s your indication for those boundaries
and limitation?
· Can you tell us about the most difficult decision you've ever had to make as a leader? How did
you decide on the best course of action?
· What’s your success indicator?
· What’s something you’ve done or possess that have proven your success as a leader?
· What is that one thing that you enjoy the most in doing business?
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Appendix C. Zoom Invitation Letter
Greetings of Fortitude, Excellence and Uprightness!
Dear Mr. Romano M. Quilloy,
Ivan Shane Intia is inviting you to a scheduled Zoom meeting tomorrow at 8:00 pm for their
Leadership and Decision-Making Final Requirement. The meeting would be recorded for
documentation purposes only as a requirement of our professor and would not be use to any other
activities. Besides, I would also like to remind you about the resume, since it will also be needed in
our final paper. Lastly, there will be no restriction when it comes to the outfit.
Join Zoom Meeting:
https://zoom.us/j/97807875080?pwd=ekxaelI1b1JBaTRUQW1lVVlRUlRCUT09
Meeting ID: 978 0787 5080
Passcode: g5AZVF
We are excited to meet you.
Thank you so much!
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