Thought Leadership Presentation Report Outline
Name of Business:
Salv’s Face and Body Skincare Clinic North Caloocan Branch
Successful Leader:
Fritzie L. Mabunga
Group 2
Section 9
TABLE OF CONTENTS
Overview/Name of the Business
2
Company Address and Contact Details
2
Date of Virtual Interview
2
Resume of Person Interviewed
2
Questionnaire Template
3
Transcript of the Interview
4
Photo Documentation
21
Individual Reflection Paper/Personal Plan
25
Bongolan
25
Francisco
26
Garcia
26
Mabunga
27
Manalo
29
Quebrado
29
Ronquillo
31
Acknowledgement
32
References
34
Appendices
35
1
Overview/Name of the Business
Mrs. Fritzie L. Mabunga's business is named "Salv's Face and Body Skin Care Clinic," and it is a
franchise in which the owner, Mrs. Mabunga, licenses an existing business. This authorizes them
to operate under the name "Salv's Face and Body Skin Care Clinic." The mission of Salv's Face
and Body Skin Care Clinic is to deliver the most affordable skin care treatment with the best
quality in town. Their vision is to be well known as the best and friendly aesthetic clinic, sharing
is caring, “If you look good, you feel good” and “If you feel good, you look good”.
Company Address and Contact Details
Salv's Face and Body skin care clinic is located at Congressional Rd Ext, Barangay 171,
Caloocan, Metro Manila. You may contact them through their Facebook page, Salv's Face and
Body Skin Care Clinic - North Caloocan, or by texting or calling 0961 837 7349.
Date of Virtual Interview
Mrs. Fritzie L. Mabunga's virtual interview took place on November 5, 2021 at 9:00 in the
evening. The interview was conducted through Google Meet.
Resume of Person Interviewed
Name: Fritzie L. Mabunga
Address: Sta. Barbara Phase, Deca Homes, Loma de Gato, Marilao, Bulacan
Age: 43 years old
Birthday: February 11, 1978
Role: Owner, Aesthetician
A. RESPONSIBILITIES
● Rendering quality and effective services.
● Examining the condition of clients' skin to provide the right treatment.
● Knowing customers' concerns and giving appropriate results.
● Staffing and management, daily operations and marketing strategies.
2
B. AUTHORITY
● To give commands on employees.
● Develop plans and make major decision making.
C. COMPETENCY SKILLS
● Ability to lead employees and guide them on their right path
● Being united with others and being considerate
● Determined to learn continuously
● Good at decision-making
Questionnaire Template
1. Entrepreneurship is the act of establishing and operating a business or firm in order to make
profit through taking different risks in the business world. What motivated you to accept the idea
of being an entrepreneur?
Peers' influence
Personal Preference
Mainly, to make a sustainable income.
Family has been in the industry for years.
2. Unfortunate events are inevitable in any business/workplace. As a leader, how do you inform
your employees?
I initiate a private conversation with an employee.
A single employee's error necessitates a gathering for everyone to provide general
feedback.
In front of the other employees, I provide comments to an employee who has done
wrong.
3. Do you evaluate your own performance as a leader regularly? If yes, how?
By or through:
Feedback from members.
Self- reflection
3
Team development rate
Conflict Resolution Rate.
If not, why?
Because:
It is a waste of time.
Unable to find time for it.
Not interested.
4. What are your top priorities as a business owner? Can you give at least 2 or 3 top priorities?
5.How do you keep your team motivated in the face of conflicts and obstacles?
Show gratitude
Offer flexible scheduling
Prioritize work-life balance
Solicit positive and constructive feedback
Others (Please Specify):
6. There are hindrances or challenges in life as well as in business. What can you suggest to
those starters who are not doing well in their businesses?
7. For your employees, do you see more potential in people than they do in themselves?
-Yes. These potentials are (you may choose one or two or all of them):
They jump on leadership opportunities.
They take initiative.
They have the interest to know where the company is going.
-No. I don’t see potentials because (you may choose one or two or all of them):
They don't have specific and direct action.
Their intentions are not clear and don't feel authentic.
They have done nothing to show their potential.
8.How can you, as a leader and business owner, ensure that your employees have a good working
relationship?
9. How do you continue to grow and develop as a leader?
10. Cite one of your biggest challenges as a leader?
4
Transcript of the Interview
Note: English translations are typed in parenthesis and italicized .
[00:09]
Elyza Mabunga: Good evening, everyone! I hope everyone's having a nice day so far. I am Elyza
Louise and my group mates and I are proud to announce that tonight, we will be able to
interview Salv’s Face and Body Clinic, North Caloocan franchise owner, Mrs. Fritzie Mabunga.
Good evening po, Mrs. Fritzie Mabunga!
Mrs. Mabunga: Yes! Good evening! Good evening, beautiful ladies!
Elyza Mabunga: Ayan po (There we have it.). So before we officially start this interview, my
group mates and I are very thankful that you can join us tonight. We know that you have had a
long day po, that’s why, without further ado, we will now begin asking our questions. Is that fine
po with you?
[01:02]
Mrs. Mabunga: yes! I'm ready.
Elyza Mabunga: Ok po. We will be starting to ask questions na po and Ms. Fea?
Mrs. Mabunga: Hi. Good evening.
Fea Manalo: Good evening, Mrs. Mabunga. Please feel free to elaborate or expound your answer
if you desire to.
Mrs. Mabunga: Ok.
Fea Manalo: So, for the first question po. Entrepreneurship is the act of establishing and
operating a business or firm in order to meet profit through taking different risks in the business
world. What motivated you to accept the idea of being an entrepreneur?
5
So here are the choices: Peers influence, personal preference, mainly, to make a sustainable
income, or family has been in the industry for years?
Mrs. Mabunga: Thank you for the question. First of all, yung naging motivation saakin before I
enter this business is, unang una is to help my husband earning, kasi, my husband is in Saudi
Arabia for more than 10 years already and syempre being a mother of three na gusto ko ring
makasama, kumbaga maging buo kami bago sila magsi laki or—malalaki na sila, pero ayun
yung pangarap ng isang family, eh na nasa abroad yung asawa na maging buo sila someday. So,
yun yung first motivation ko why I entered or nag decide kami ng husband ko to, join this
business, to franchise this business.
Pangalawa is, na nag motivate saakin why I chose this business, ay yung franchiser namin. She
is a friend. A churchmate. So, isa din siya sa nag motivate saakin kasi nakita ko naman that she’s
doing well with this business and ok naman yung income daw.
So, another one is yung mahilig ta- Syempre as a babae, mahilig mag paganda. Tsaka yung mga
anak ko puro babae, so isa sila sa mga nag motivate saakin. So, influence nila (family), atsaka
nung kaibigan ko. Ayun.
(Thank you for the question. The first factor that motivated me to enter this business was to help
my husband to earn for the family. He had been working abroad for ten years already and as a
mother of three, I want my children to experience growing up with their father by their
side—though they all are pretty grown at this point, but being complete might be the biggest goal
of every OFW family. So that was the first reason.
Second, is our franchiser herself. She happens to be a friend and a church mate. Back then, I saw
how her business was doing well. She also told me how the income is also good. So, there.
Another thing is my fondness for things related to taking care of the physical being. As a woman
myself, I loved the idea of self-care, self-pampering, and anything related to enhancing one’s
beauty. Also, having three daughters who are also fond of these things, played a huge role in the
decision making.
So, there. Motivation from them (family and from a friend.)
6
[03:50]
Fea Manalo: Thank you for sharing your story po.
Mrs. Mabunga: Thank you.
[3:54]
Fea: So, for the second question po. Unfortunate events are inevitable in any business/workplace.
As a leader, how do you inform your employees? Here are the choices:
·
I initiate a private conversation with an employee
·
A single employee’s error necessitates a gathering for everyone to provide general feedback
·
In front of the other employees, I provide comments to an employee who has done wrong.
[04:30]
Mrs. Mabunga: Yung first and second, is, tama yon. Bilang ako, dati, bago ako maging
entrepreneur, naging isa muna akong empleyado. Namasukan muna ako, so I experienced Kung
paano maging empleyado at nakita ko yung pagkakamali nung, yung pag trato nung ibang mga
amo sa kanilang empleyado. So, natutunan ko sa pagiging empleyado kung paano rin itrato yung
mga employee ko—actually isa pa lang yung empleyado ko. Isa palang yung staff namin,
ngayon, kasi kaka stat lang namin last march. So, ayun! Doon natuto ako. So dapat—mas
maganda rin na dumaan ka muna sa pagiging empleyado-- advantage yun, bago ka maging
isang boss, para alam mo rin—cinoconsider mo pa rin yung nararamdaman ng—yung
nararamdaman atsaka yung moral ng empleyado mo.
(The first and second options are correct. As a person who also experienced being an employee
before being an entrepreneur, I saw the wrongs of other bosses’ regarding treating their
employees. From that I learned how to staff my staff—actually, as of the moment I only have one
employee because we just started this March, but yeah! Now I see that experience as an
advantage because it somehow teaches you to consider your employee’s feelings once you’re
already in that situation.)
7
So, kakausapin mo sila. Heart to heart talk. Syempre, kung anong nangyari or bakit
nagkaganun? Kung bakit naging ganun yung action niya? So, kailangan nun eh, para makuha
mo yung—kumbaga yung loob din ng empleyado mo.
(So, what I do is, I first talk to them. A simple heart to heart talk. Of course, asking them what
had happened that had led them to making that mistake, because having that conversation is very
crucial, to also gain their trust and to understand them better.)
And then yung pangalawa, na—mag memeeting, pwede rin ‘yon kung marami ka ng empleyado.
Tapos kasi, minsan, may mga nangyayaring hindi inaasahan. Nung—kasi, humaharap
tayo—humaharap kami, sa mga kliyente, so iba iba rin yung hinaharap naming kliyente, iba iba
yung ugali, so, iba iba rin yung treatment na kailangan nila. Merong maarte, merong simple
lang, ganon. Kaya may mga action tayo minsan na hindi natin alam na hindi pala nagugustuhan
ng client natin, so, maganda rin na nag seset ka ng meeting para sa mga empleyado kasi
nandodoon yung mga suggestion. Yung mga suggestion nila kung paano iimprove yung service.
Suggestion nila, dahil yung iba naka encounter ng ganitong problema tapos yung iba hindi, so
para magiging aware yung lahat na possible palang mangyari yung ganoong mga pangyayari,
so magkakaroon kayo ngayon ng action plan, kung paano—sa susunod na may ganoon ulit na
nangyari, anong gagawin na ninyo. Alam na ng bawat isa. So hindi na sila ma susurprise
na—”Ay! Ano bang gagawin ko kasi, first time ‘tong nangyari, first time nag react yung client ng
ganito, ganun, so dapat—maganda rin ‘yung , una ‘tsaka yung pangalawa.
(Now for the second option. The one where you conduct a meeting. That for me is advisable to
do, especially when you are already handling more than one employee, because sometimes,
unexpected situations arise. In our field of business, we are obliged to face different types of
clients every day. That is why sometimes, we commit actions without knowing it’s negative effect
on our customers. That is why conducting a meeting with your employees is important, because
it might unlock very helpful suggestions that could help improve your services.)
Atsaka, isa pala. Kasi hindi ako naniniwala na kapag—ayun nga! Dapat bilang boss, dapat din
cinoconsider
din natin ‘yung kapakanan ng empleyado na hindi porke’t boss tayo, may
karapatan tayo na pahiyain sila kapag naka gawa sila ng mali.
8
So dapat, irespeto rin natin ‘yong pagkatao nila, para rin maka kuha tayo ng respeto sa mga
empleyado natin.
So hindi tama rin yung, pangatlo na I-cocorrect mo sila sa harap ng maraming tao.
So, ayun.
(And about the last option. I do not believe that it is necessary to embarrass your employee in
front of people because of a mistake. Not because we are their boss we have the authority to
disrespect them.
It is important to also show our employees respect to also gain their respect.
So, there.)
[08:02]
Fea Manalo: Thank you, Mrs. Mabunga for your answer. I—personally po, I really felt your
dedication to be a good leader and hindi mapa feel sa mga employees niyo po, na employees niyo
sila.
Mrs. Mabunga: Thank you.
Fea Manalo: Thank you po.
[08:24]
Elyza Mabunga: Thank you, Ms. Fea for your questions.
The next two questions are going to be delivered by Ms. Giselle. Ms. Giselle, are you there po?
Ayan. (there).
[08:40]
Giselle Ronquillo: Good evening po, Mrs. Mabunga.
9
Mrs. Mabunga: Good evening.
[08:45]
Giselle Ronquillo: for the third question po. Do you evaluate your own performance as a leader
regularly? If yes, how? Is it through:
·
Feedback from members
·
Self-reflection
·
Team development rate
·
Conflict resolution rate.
And if no, why not? Is it because:
·
It is a waste of time
·
Unable to find time for it
·
Not interested
[9:12]
Mrs. Mabunga: Ngayon, dahil kaka start palang ng business namin, so more on self reflection
palang ang ginagawa ko. So, nagmumuni-muni ako mag isa kung paano ko pa ba ma-iimprove
ang aking skills as a leader and—kasi hands on din ako dahil gumagawa kami parehas dahil
dalawa lang kami, so kailangan naming magtulungan. So, hindi lang sa pagiging leader, kung
‘di pati rin yung pagiging hands-on ko rin sa client. So nagseself reflection din ako. Yun yung
ginagawa ko ngayon.
(Right now, since we just recently started operating, what I do to evaluate myself is through
self-reflection. Often, I think about how to improve my skills as a leader, because I too, deal with
customers myself, since, like I said earlier, I only have one employee as of the moment. So, I do
not only reflect on how I am as a leader, but how to be more hands-on.)
10
Atsaka, ayun din. Nagtatanong din ako sa mga nagging ka close naming na client kung
nagustuhan ba nila yung service naming. At yung pagiging leader, ah, hindi ko pa kasi
natatanong yung aking staff kung ok ba ako as a leader—so hayaan niyo, gagawin ko ‘yon.
So, self-reflection pa yung ginagawa ko, lagi.
[10:23]
Giselle Ronquillo: For the fourth question po. What are your top priorities as a business owner?
Can you give at least two or three top priorities?
[10:35]
Mrs. Mabunga: Kasi ang business namin is uhh—services. So ang top priority ko is to render
quality, effective and affordable services sa mga client namin. Na yung tipong hindi lang sila
namurahan, nagandahan pa sila sa service, at, babalikbalikan pa nila yung service, kasi sila
yung magiging way para mag flourish ang aming business.
(Because we have a service type of business, my top priority as a business owner is to render
quality, effective, and affordable services to my clients. To render a service that they won’t just
see as affordable, but is also something that they would consider repurchasing, because, I
believe that this is how our business would flourish.)
Yun, yung alagaan naming yung mga client naming.
(So that is my top priority. To take care of our clients.)
[10:13]
Giselle Ronquillo: So, thank you po, for very informative answers.
[11:17]
Elyza Mabunga: Ok! Thank you, Ms. Giselle, again for your questions. The next two questions
naman po will be asked by Ms. Raquel. Ms. Raquel, are you there na po?
11
[11:29]
Raquel Bongolan: *audio unclear*
Question: How do you feel motivated in the face of conflicts and obstacles? Is it by showing
gratitude, offering flexible scheduling, prioritizing work-life balance, soliciting positive and
constructive feedback, or others?
(due to the unclear audio, there might have been some miscommunication between the
interviewer and the interviewee. For this reason, the interviewee’s answer might not relate much
to the question.)
[11:51]
Mrs. Mabunga: Ah! Sa mga employee ba ‘yan? (Does your question imply to the employees?)
Pertaining to employees?
Ah. Syempre, yung bigyan mo sila ng positive feedback. Syempre pagka may nagawang maganda
yung yung employee mo, pupurihin mo naman, tapos compensate them well, bigyan mo ng
incentive, ganun. Doon tataas yung moral nila and sisipagin silang mag trabaho. Pero, wag
naman yung sobrang spoil sila na—na iisipin na nila na kung hindi dahil sa kanila eh hindi na
magru-run yung business ng maayos. So, ‘yun. Yung balance lang. Dapat naka balance lahat.
(Ahh. Of course! You have to give them positive feedback. Of course you have to give them
incentives if they accomplish something good. You have to compensate for them well. Through
those simple gestures, your employee’s confidence could increase and it will motivate them to do
better at work. But remember to be cautious and not spoil your employees to the point where
they’ll think that their existence is the only reason the business is running.)
Thank you.
[12:38]
Raquel Bongolan: Thank you po.
12
For number six po. *unclear audio*
Question: There are hindrances or challenges in life as well as in business. What can you
suggest to those starters who are not doing well in their business?
[12:50]
Mrs. Mabunga: Ah. Kasi kami na experience na rin naming magkaroon ng mga failure sa
business. Ilang business na rin yung triny ko—ah, from madali, tas ito yung pinaka mahirap.
Kasi yung mga madaling business, marami ring competition. So, the more na madali siyang iput
up, mas madali rin siyang—‘yun ‘yong naano ko ha? ‘Yung hindi ka masyadong nag plano,
tapos, nakita mo lang naki gaya ka lang, dahil madaling iput up, maliit ang puhunan, so nag
venture ka rin sa ganoong business, pero hindi mo na—hindi mo na-consider kung gusto mo ba
yung ganoong business, kung ka—kumbaga eh, yung competition, kung kaya mo bang
makipagsabayan?
(Ah. I can say that we’ve had our fair share of failed businesses. I have already tried several
types of businesses, from the easy to put up ones to businesses that require a large capital, which
is this one. My take away from this is that, when you decide on putting up an easy business, since
it’s easy to put up, competition will be tougher.)
So, ayun yung nakita kong isang hindrances—like ngayon. Diba nag start kami—nag open kami
nung March. Then, mga one week palang, nag ecq—nag ecq nanaman, close na naman kami. So,
I think ayun ‘yung hindrance ngayon. Ngayong time na ‘to, yung pandemic. So, hindi lang yung
mga new businesses yung affected kung hindi yung mga stable na talaga yung mga business nila.
(So, there. That’s one hindrance you could encounter. Another personal hindrance I’ve
encountered was pandemic. We started operating around March this year and a week after that,
we were told that we couldn’t operate because the Philippines would go under ECQ again.
Because of the pandemic, it is only natural for a business to face hardships. May it be a starting
business or a business that is already established, no business is exempted.)
So, ang—minomotivate ko yung sarili ko na, lilipas din ‘tong anon a ‘to eh—‘tong pandemic na
ito.
13
Isa pang hindrance ay yung lack of demand. Ngayong pandemic. Noong nag open kami., hindi
masyadong demanding yung aming business kasi nga, bawal lumabas, pinasara kami kasi nga
may contact kami sa face-to-face, so hindi pwede. So ‘yun yung nagging hindrance, pero,
nasimulan na—kasi pag nag business tayo, natural lang naman na maexperience tayo ng
mga—mga trials sa business eh, diyan ka matututo.
Atsaka, dapat, meron kang—kumbaga, bago mo pasukin ang business alam mo na—kumbaga,
natitimbang mo kung tatagal ka ba diyan. Like for example, kung ibinuhos mo lahat diyan sa
puhunan para diyan sa business na ‘yan, tas nag rent ka agad ng mas mahal na uupahan, tapos
nag—kumbaga nag puhunan ka ng mga mamahaling gamit. So, masakit kapag ano eh—kapag
nakaka ranas ka ng mga trials, kasi ang tagal mong mabawi eh. Usually kasi kapag
nagbubusiness tayo ang gusto kaagad natin is yung mabilis nating mabawi yung ating mga
pinuhunan. So, hindi natin iniisip na, hindi ganoon kadali na maibalik yung pinuhunan natin.
Kumbaga kahit nasa banko yan, hindi naman tumutubo yan diba?
(That is why I need to constantly remind myself that this too would pass.
Another hindrance our business experienced was the lack of demand. When we started this
pandemic, services like the ones we offer weren't really in demand, especially during those times,
people were advised to just stay home to be safe. But we really don’t have a say in those things,
and because you already started the business, all we could do was to hope and to focus on
making our services better. Also, trials and challenges like this are inevitable. We learn new
things through these trails.
Another important thing to take note when it comes to starting a business is that you should have
a foreseeable future, especially when the business you decide to enter requires big capital.
Sometimes, it really hurts when trials come to business owners who invested a lot in their
businesses, because the capital they put out is not easy to gain back. But during this time it’s
important to remember that establishing a business isn’t built that way. That not everyone easily
adjusts and will be able to re-earn the capital they invested in their businesses.)
14
So, ayun yung mga hindrances naming, is yung— ‘yun nga. Yung pandemic ngayon. Hindi nag
flourish agad yung business, kumbaga—minsan nawawalan din ako ng pag asa dahil sabi ko
kakaumpisa palang namin biglang close nanaman kami. Paano kami makikilala? Pero, lahat
naman eh. Lahat—kahit nag ttrabaho ka, meron din sa—mga trials na kakaharapin.
(So those are the hindrances our business has faced so far. The pandemic. How it didn’t instantly
flourish. I sometimes lose hope too, but just like what I’ve said, it’s normal for business owners
to go through this phase.
So ayun.
(there.)
[16:24]
Raquel Bongolan: Thank you so much po, for the informative answers, Ma’am.
[16:28]
Elyza Mabunga: Thank you, Ms. Raquel. The next two questions are going to be asked by Ms.
Rachele. Ms. Rachele, are you there na po?
[16:40]
Rachele Francisco: Hello po. Good evening po, Mrs. Mabunga.
Mrs. Mabunga: Good evening. Hello
Rachele Francisco: So for the seventh question po. For your employees. Do you see more
potential in people than they do in themselves? Yes or no po?
[16:54]
Mrs. Mabunga: Yes.
Rachele Francisco: What potential can you see in your employees? You may choose one or two
or all of them po.
15
First is, do they jump on leadership opportunities? Next is, do they take initiative? Last naman
po is, do they have the interest to know where the company is going?
[17:15]
Mrs. Mabunga: All of the above. Syempre, kailangan lahat ‘yan eh makikita mo sa empleyado
mo. Para—d’on mo malalaman kung pwede mo siyang ipromote? Kung pwede mo siyang
pagkatiwalaan maging kahalili mo ‘pag wala ka, kasi syempre may mga time na hindi ka—hindi
ka present dun sa business, may mga kailangan kang asikasuhin. So, dapat lahat yan makitaan
mo sila-- yung mga empleyado mo, para mapagkatiwalaan mo sila na pwede mo silang ipromote
na maging ka co-leader mo rin.
(Of course, it is important to see all of those traits in your employees. That’s how you’d know if
they are capable of being promoted or if they are deserving of being your co-leader someday.)
[17:58]
Rachele Francisco: Thank you for that answer, Mrs. Mabunga. Here is the next question. How
can you, as a leader and a business owner, ensure that your employees have a good working
relationship?
[18:10]
Mrs. Mabunga: I think yung constant communication between me and sa aking—saaking staff.
Another one, is yung kapag marami na sila or kapag nadagdagan pa sila—yung meeting. Weekly
meeting, monthly meeting, ganun. Going out some- minsan, ganun. Itreat mo sial as a family
para—alam mo ‘yon? Magkaroon sila ng malasakit sa’yo, at sa business mo.
(I think the key to that is through constantly communicating with my staff. Another one is through
conducting a meeting. Weekly meeting, monthly meeting. Going out with them sometimes. Bond
with your employee and remember to treat them like family. Through that, they would also
develop a sense of concern for your business and for you, their boss as well.)
‘Tsaka yung ano nga—syempre hindi naman pwedeng treatment lang. ‘Yung dapat din kapag nag
fflourish naman—kapag nagiging maganda naman yung lagay nung business, dapat alam mo rin
16
kung—ibigay yung nararapat para sa empleyado mo. Hindi lang puro kabig para sa may-ari
kun’di—isa rin yun eh. Lahat naman tayo eh hindi magttrabaho ng hindi nag lelevel up diba?
So, ayun. Icompensate mo rin sila ng maayos.
(And of course, it is also important to take note that when things are doing well for your
business, know how to give back to your employees. I guess everyone agrees that none of us
would stay working for someone or for a company if we knew that we would stay in that position
forever, right?
So, there. Learn how to compensate for them well, too.)
[19:15]
Rachele Francisco: Thank you for that wonderful answer po, Mrs Mabunga.
Mrs. Mabunga: Welcome.
[19:20]
Elyza Mabunga: Thank you, Ms. Rachele, for your questions. Last—the last two questions po are
going to be asked by Ms. Nicole. Ms. Nicole, nandiyan na po ba kayo? (Are you there?)
[19:31]
Nicole Quebrado: So this is the ninth question po. How do you continue to develop and grow as
a leader?
[19:39]
Mrs. Mabunga: By continuous learning. Kasi—like dito sa pinasok naming business, hindi lang
pwedeng ‘yun lang yung alam mo sa pag papaganda. May mga innovations kasi na—sa
machines, atsaka dun sa mga services, so dapat, nag aallow ka din ng time para sa
training—hindi lang sa akin kung di sa mga staff ko.
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(Because of the type of business I entered, I am required to always update my knowledge,
because innovations in machinery used and types of services continue to broaden. That is why
it’s important to allot time to train not just yourself but also your employees.)
So, continuous learning, continuous training. Tapos alamin mo rin yung mga ka kompetensya mo.
Kilalanin mo rin yung mga ka kompetensya mo—kung yung meron sila na hindi mo nai-ooffer.
So, ayun.
Tapos, mga research research din. Nakakatulong din siya para mas marami ka pang matutunan.
(So, continuous learning, continuous training. Then learn more about your competitors. You
have to constantly come up with reasons for your customers to continue availing these services
from you and not from them. There.
Doing research also helps to widen your knowledge as well.)
[20:36]
Nicole Quebrado: Thank you for that answer. Ma'am. Let me proceed to the next question. This
would be the last question, Mrs. Mabunga. Can you cite one of the biggest challenges as a
leader?
[20:48]
Mrs. Mabunga: Biggest challenges as a leader?
I think yung ano—kung paano mo ihandle ng tama yung business mo, atsaka yung empleyado
mo. Kasi minsan, kung naka focus ka lang kung paano ka kikita, minsan napapabayaan mo yung
kapakanan ng empleyado mo. Like for example, gusto mo ng mas malaking kita, pero ayaw
mong magbayad ng empleyado na marami. So and tendency nun, napapagod yung mga
empleyado mo, at nasisi- naaapektuhan din yung quality ng trabaho nila.
(I think one of the biggest challenges a business owner could face is, how to handle your
business and your employees well. Sometimes, when you focus too much on making your
business successful, the well-being of your staff gets compromised. For example, due to your
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excessive greed to earn more, you would disregard the fact that you already lack manpower.
Situations like this often lead to your employees getting too burnt out that would later result in
their failure to perform at their best for work.)
Another one is yung—kasi kami ngayon, yung challenges na kinakaharap naming dito sa
pwesto naming is, ‘di masyadong visible sa mga client. So another one yung paghahanap ng
pwesto na malilipatan, I think—shinashare ko lang yung experience ko sa business namin. I
don’t know sa iba, pero, ayun yung challenges na kinakaharap naming, kumabaga—lilipat ba
kami doon sa mas mataong lugar pero mas mahal yung upa? Or mananatili kami dun sa lugar
na inuupahan naming na mas maliit yung upa, pero unti unti yung pag angat ng business naming
kasi nga hindi kami masyadong nakikita.
(Another one is—right now, we are faced with a dilemma that is taking us a lot of thinking before
we make a final decision. We are contemplating whether we need to transfer to a place where
that is more visible to the public but requires us to release a huge amount of money, or should we
just stay at our current place where we aren’t that visible but the rent is a lot more cheaper—this
is just my experience and is an example of how challenging it is to make decisions that would
have a big effect on the business and of course, an effect to your employee.
Kung paano yung marketing strategy na gagawin ko para makilala kami, kasi, triny na naming
yung mga namimigay kami ng flyers, wala naming nag puntang client dun sa mga nabigyan
naming clie- mga nabigyan naming ng mga flyers. So yung mga client naming is more on,
napansin lang nila—napatingin lang sila sa taas, na meron pala ditong ganitong business—may
ganito palang clinic dito.
Tapos isa pa sa nakapag hatak ng client namin, is yung, social media. So, ‘yun. Yung marketing
strategy, yung mga challenges. Lalo ako, hindi ako ganun ka ano sa social media, dahil,
hindi—kumbaga facebook-- yun! Buti nalang! Dahil, facebook, pwede mo siyang gamitin as a
tool para makilala yung business mo.
(Strategies to strengthen our brands publicity is another challenge for me as a business owner,
which also has a huge impact on the flow of income. We have tried several already. This includes
trying to hand out flyers, but no one who received a flyer ever paid the clinic a visit. Most of our
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clients, upon asking them, just happened to look up and see that a skincare clinic operates in that
area.
Clients also discovered us through social media. So, there. Marketing strategy is another
challenge for me, especially in my case, the only social media I know how to fully use is
Facebook,which is another effective tool to market your business.)
Another thing is yung financial. Kasi nga, kung lumipat kami sa mas malaking pwes- mas
mataong lugar—so binabalance ko rin kung ano bang uunahin ko? Kung yung pag rent ba? Or
yung pagbili ng bagong machine nalang.
So ayun. Yung mga challenges na kinakaharap. Pagdedesisyon para sa ikabubuti ng business.
Yung pag deddisisyon para sa ikabubuti din ng empleyado.
‘Yun lang po.
(Another one is financial challenges. In our case, we are contemplating between staying or
leaving our current rental place. So I balance the priorities. I check if I should invest more in a
good place or if I should upgrade my machines.
So, there. Those are the challenges often faced by us, entrepreneurs. Making big decisions that
would bring good both to our business and our employees.
[24:08]
Nicole Quebrado: What an inspiring answers, Ma’am! Thank you! That would be all.
Mrs. Mabunga: Thank you.
Fea Manalo: Mrs. Mabunga, on behalf of our group, I would like to thank you for being with us,
virtually, and enabling us to discuss with you tonight. It’s been enlightening to learn how you
lead and manage as a business owner. I am hopeful that we have both gained knowledge from
this interview. I wish you success in your future ventures. Again, thank you for your time and
have a pleasant evening.
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Raquel Bongolan: thank you po!
Mrs. Mabunga: thank you
Rachele Francisco: Thank you very much, po!
Mrs. Mabunga: Welcome
Everyone: Thank you po.
Mrs. Mabunga: Good evening.
Photo Documentation
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Individual Reflection/ Personal Plan
A. Bongolan
Leadership isn’t something one knows how to do instantly. Leaders are made, not born,
they become leaders through hard work and effort. They become who they are through learning
and obtaining various skills, an important one is having interpersonal skills.
A leader should know how to communicate effectively with their followers. A Leader is
among one of the employees with exceptional skills set and with potential to step forward and
take charge. Great leaders have a clear set of values and believe in promoting and inculcating
those values in others. (Luthura, 2015). Throughout all of my experiences and lessons I’ve
learned, one thing that stuck to me is how important communication and interpersonal skills is.
With the help of communicating effectively, the leader and their followers would be able to build
trust and understand each other more. Although it is important to be able to keep your followers
happy and motivated, giving them too much is also something that a leader should not do. Giving
them too much freedom would make them think recklessly and maybe even be too confident
about their position in the organization, and that is what Ms. Mabunga is doing as a leader.
Among the five archetypes of leadership, she is a Teacher-Mentor, who cares about developing
others and works beside them as a role model.
In conclusion, through doing this interview and looking back at the previous lessons I’ve
learned, some things that stuck to me is that becoming a leader isn’t an easy thing to do, and in
order to become an effective leader, one must be able to build healthy relationships with their
employees or followers. According to Radhika, K. (2020) A Leaders' primary responsibilities
include directing and motivating employees to carry out job responsibilities and achieve goals
and objectives. I agree with this idea for I think that building a healthy relationship with
employees or followers is the most effective way in keeping an organization strong. And
leadership is not something that one would know how to do when they decide to, it is a learning
process. A leader needs to know how to adapt to their environment and learn various skills to
help them in taking on their role as a leader of the organization.
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B. Francisco
Being an effective communicator is one method to become a successful business leader.
According to a research conducted by Gassenheimer et al,. (1996). Participative communication
improves a company's relationships and performance while enhancing entrepreneurs' freedom to
pursue their own business ventures.
Mrs. Mabunga's interview helped me understand how a business owner, particularly a
franchise owner, operates a business. Mrs. Mabunga explains to us how their business overcomes
their problems, especially now that there is a pandemic and our government has enforced a
lockdown. By convincing herself and her employees that these obstacles will pass and focusing
on how to improve their service, she also demonstrates how important communication is in
business management. Employees and business owners must have excellent communication
skills in order to provide the best service and avoid any issues that may arise. I believe that Mrs.
Mabunga used relationship theory to become a successful business owner. Her enthusiasm as a
business leader motivates and inspires her employees, resulting in a positive relationship with
them.
With this interview, I realized that being a good leader entails more than just focusing on
the business's outcome. Being a good leader means understanding your employees and helping
them grow to be better employees. I also believe that understanding how to communicate with
your employees can assist you and your business in improving the quality of service to your
clients. I also believe that understanding how to communicate with your employees can assist
you and your business in improving the quality of service to your clients. Learning how to listen
to your employees will help you avoid conflict in your workplace. Being able to communicate
effectively can assist you as a business leader and your firm in achieving your objectives.
C. Garcia
Embracing failure as a leader can help you become a more effective leader or business
owner, especially during difficult times. “Look at our failures not as a defeat but as opportunities
to learn, grow, and do better” (Knippen,2021).
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Based on the interview that our team performed with Mrs. Mabunga, she has helped me
to realize that in the business world, it is difficult to maintain a business life, especially because
they only started their firm in March and the pandemic affected our lives at the time. Because of
the rising number of instances of covid-19 in various parts of the world, the government issued
an order closing all businesses and implementing ECQ. With Mrs.Mabunga's answer she
emphasizes that no matter how stable your business is, if you can't adjust to failures in a positive
way or lose hope, you'll keep overthinking and nothing will happen. In order for Mrs.Mabunga
to avoid this, she keeps telling herself that this problem will go away, and that not only her but,
also the stable will be free of such troubles.
Mrs. Mabunga's commitment to continue the business she started is admirable. I agree
with her that embracing failures or surviving hardships is an important part of an owner's
learning process since it allows her to explore for solutions that are beneficial to her firm and to
her as a person. Failures will prompt her to devise a new plan, which she will use in the next
phase of her firm.
Following the interview, I realized how important leadership experience and
self-awareness are. Our life experiences teach us how to be a good leader to our followers. It
provides you an advantage to have a close relationship with your employees since you will know
what kind of leader and treatment you should be exerting in the future. As a result, you will
avoid some of the problems you may have encountered as a leader. Furthermore, in order to
operate a successful organization, you must have at least a basic understanding of how to run it
properly, and becoming an effective leader takes time, even for professionals who make
mistakes.
D. Mabunga
“The challenge of leadership is to be strong but not rude; be kind, but not weak; be bold,
but not a bully; be humble, but not timid; be proud, but not arrogant; have humor, but without
folly”.
A quote from American entrepreneur, author and motivational speaker, Jim Rohn, sums
up my take-aways from this experience. But one of the things that really stuck with me from this
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interview is how Mrs. Mabunga maintains a healthy relationship with her staff, which relates to
the transformational theory of leadership. A leadership style which inspires positive change in
their followers. Her concern and focus not only on her business’ success and growth, but also on
her employees proves that she is this type of leader.
Even more, a component of transformational leadership theory, “individualized
consideration”, can be seen in her answer to the question “Unfortunate events are inevitable in
any business/workplace. As a leader, how do you inform your employees?” In which she
responded with, “So, what I do is, I first talk to them. A simple heart to heart talk. Of course,
asking them what had happened that had led them to making that mistake, because having that
conversation is very crucial, to also gain their trust and to understand them better.” “And about
the last option. I do not believe that it is necessary to embarrass your employee in front of people
because of a mistake. Not because we are their boss we have the authority to disrespect them. It
is important to also show our employees respect to also gain their respect.”, shows that her
leadership style does lean more on transformational leadership.
Other answers like, “Of course! You have to give them positive feedback. Of course you
have to give them incentives if they accomplish something good. You have to compensate for
them well. Through those simple gestures, your employee’s confidence could increase and it will
motivate them to do better at work”, “And of course, it is also important to take note that when
things are doing well for your business, know how to give back to your employees.”, and lastly,
“Bond with your employee and remember to treat them like family. Through that, they would also
develop a sense of concern for your business and for you, their boss as well.” These are just a
few of her statements that made me realize just how important it is to maintain a healthy
relationship with your employees.
As her daughter, this has been such a humbling experience for me. This interview has not
only taught me important things to learn to be a successful leader, but has also made me see my
mother in a different light. Not only is she a successful leader in our household, but she is also a
passionate leader at work.
May her ways of leading inspire a lot of people to not use their power to just step on
people and to rise to the top individually, but to take those who helped you grow as a business
owner.
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E. Manalo
Since then, I've been the sort of student who could thrive in class but dislikes taking the
lead. However, as things progressed, I recognized that although I was not a great leader, I did fit
into one of the leadership styles.
One of the leadership ideas that piqued my interest was Transformational Leadership, as
proposed by James MacGregor Burns. It is a style of leadership that enables group members to
grow. It is a sort of leader who empowers, enhances, and drives people to prosper as individuals
while working for the team's goals. It generates an atmosphere that nurtures trust and
innovation. (1973, Burns) This leader supports the development of future leaders by allowing
them to grow within the team. This form of leadership has some resemblance to mine. I am not
the sort of leader who would spoon-feed my followers. I simply provide the required details and
assistance then let them discover and manage things on their own. I want them to recognize
their own potential and assess themselves as they complete the task given.
I understand that leading and managing a team in business and school activities vary,
but in general, I suppose that the greatest approach to lead is to ensure that everyone in the team
benefits, not just the firm or the business or the leader. I have realized that I still need to
strengthen my ability to lead intellectually and stimulate innovation in order to be a good role
model for my followers. A leader who is concerned not only with the end result of the task but
also with the process and advancement of its teammates. From the word itself “transform”, it
transforms followers into great leaders.
F. Quebrado
I agree with all that Mrs. Fritzie Mabunga has said. However, I'd like to draw attention
to the portion where she claims that starting a business is easy. However, it will be difficult to
manage, and competition will be fierce.
As Dhingra (2020) said, “ There are no simple rules or a checklist that can ensure your
success as an entrepreneur. It’s tough to capture the nuances of running a business.” As an
online seller since the year 2015, I can really relate to this. Many people believe that if you have
money to start a business, you're good to go, but entrepreneurs know that there will be
numerous problems. All aspects of development, inventory, marketing, personnel, and
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consumers must be included in your company strategy. In my perspective, the most difficult
part was competing with other firms. At first, there were just a few sellers who sold what I also
sold, but eventually, there were many sellers who sold it as well, resulting in an increase in
supply and a fall in demand.
I also want to emphasize when Mrs. Mabunga said that, “Another important thing to take
note when it comes to starting a business is that you should have a foreseeable future, especially
when the business you decided to enter requires big capital. Sometimes, it really hurts when
trials come to business owners who invested a lot on their businesses, because the capital they
put out is not easy to gain back, but during these times it’s important to remember that
establishing a business isn’t built that way. That not everyone easily adjusts and will be able to re
earn the capital they invested on their businesses.” When you establish a business, keep in mind
that it will not be an instant success where you will immediately get a return on your investment.
I recall how I felt at the time. When my stocks don't sell out in a week, I become frustrated and
despairing. I often doubt my ability to be an entrepreneur and wonder why I established this
business in the first place.
Self-growth is something I look forward to every day as the owner of my online selling
business and a part-time employee of a well-known corporation. In my online-selling business, I
don't have any employees, but I do have a business partner. I'm in charge of the day-to-day
operations of our business, while he's in charge of product distribution to customers. I am also a
sales agent of a life insurance plan of a well-known company and I have managers that guide me
do my task properly and effectively. My manager treats me nicely and answers all my queries.
Just like Mrs. Mabunga, who also experienced being an employee and being a leader, I
too know the difference between the two. I may not have employees in my online-selling
business right now but if I do have employees or if I will have employees in the future, I will
treat them nicely just like how my managers treat me and how Mrs. Mabunga treats her
employee; like a family.
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I was delighted as a student and co-entrepreneur during our discussion with Mrs. Fritzie
Mabunga. It was interesting to learn about the experiences of other entrepreneurs in this difficult
world.
G. Ronquillo
A leader guides his or her follower towards the right path. This is what our interviewee
believes as she runs her business. It is really hard to start a business knowing that we are still in a
pandemic. The process of doing our output was not that easy to do. It was fun working with my
groupmates and learning something new from the person we have interviewed. The words she
told us were very inspiring; we can see her determination to continue striving for the success of
her journey not only as a business owner but also as a leader.
Finding someone we can interview was time consuming. Luckily, the mother of our
co-member is an entrepreneur and she agreed to take part in our final requirement. Our interview
with her was very smooth and knowledgeable. While listening to what she’s telling us, I am
applying it to myself too. I want to be a business owner someday and it is so good to start
learning while you are still young and start planning for the future. Her story on how she became
a successful leader got me because she started it so that her husband will not go to the other
country to work. It is always family that matters. The business she owns is not that big but she is
proud to say that she is able to help people with it. For her employees, I have learned from her
that we should give respect to them so we will also be respected. Being considerate won’t hurt
us, it is better to practice having consideration for your fellow people. Seeing important traits
from them is also essential for you to decide if she is worthy of your company. She is doing
self-reflection to improve her skills as a leader. It is best to know the things that you lack and
what you need to give focus to. Just keep on training and learning. If innovations are needed so it
can be better, then go for it.
Working as a group or a team has a benefit and it will not make an individual get lower
grades. (Wehbe, 2017) stated that to achieve growth and success, you must be able to function
both as an individual and you should have good teamwork with your colleagues or employees. In
today's diverse environment, the value of teamwork is essential. Teamwork was not as crucial as
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it is today during the industrial age, when most occupations were portrayed by employees on a
factory line doing one thing the whole day. It was good knowing that we are all working for
every assigned task that is given to us. We are cooperative and we do not have a mindset of being
late on the deadline. This whole activity that we did will surely help me in the future; the words
that we heard from our interviewee are very informative, and how we will handle our tasks very
well.
Acknowledgement
This would not be possible without the help of a large number of people. We would like
to thank our Almighty God first and foremost for His wisdom and for bestowing His blessings on
the students throughout their lives. We would like to convey our appreciation to Mr. Leonardo
Cada Jr., our Leadership and Decision Making Instructor, who was always helpful and provided
vital assistance and guidance. Thank you to the Business Administration department for the
opportunity to take part in this activity. Mrs. Frtizie L. Mabunga, Franchise Owner of Salv's Face
and Body Skin Care Clinic North Caloocan, for her eager participation and support during this
activity. We would also like to convey our love and thanks to our cherished families for their
patience and unending love over the course of the activity.
Synthesis
As a result, we as a group have concluded that communication is very crucial in the
workplace. Whatever your position is, being able to communicate with the management,
employees, suppliers, and customers is critical since it enhances a company's relationships and
performance while allowing entrepreneurs to pursue their business initiatives. When team
members communicate in a good and encouraging manner, they become stronger and collaborate
more effectively. Working with those who have good communication skills is easier and less
stressful. Because great communicators strive to find solutions that help the company succeed,
job tensions or friction are quickly handled.
We could also conclude that decision-making entails a procedure that allows us to make
the most strategic and best decision possible. Problem-solving, planning, and organizing are all
essential attributes to have. Good leaders establish the right blend of experience, competence,
and personality. They have the capacity to plan strategically and accelerate team cooperation, as
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well as vision, courage, integrity, and commitment. Mrs. Mabunga taught us that, no matter how
smart a leader is, he or she cannot make choices alone; suggestions from subordinates must be
considered, and their viewpoints must be acknowledged, appreciated, and accepted if they do not
contradict the organisation's goals, values, or principles. Humans are the hardest group of
creatures to control. As a result, the capacity of the leader to be of good behavior in order to have
excellent human connections with his/her subordinate and win the subordinate's heart is the most
crucial factor in leadership. When making any decision in the organization, the first thing to
examine is the institution's philosophy and goal. The support of the subordinate is an important
aspect of decision-making and implementation. The primary responsibility of the leader is to
organize and coordinate the subordinates for a certain task. During the interview, it was
discovered that consulting with subordinates, checking on their progress, and assisting them with
duties they couldn't finish is one of the strategies for completing institutional tasks.
Likewise, Transformational Leadership is a term that is used to describe a type of
leadership that knows how to inspire, motivate, and urge employees to perform in ways that
make a difference. Transformational leaders value personal development and are aware of their
strengths and flaws. They frequently pause to ponder and establish daily or weekly objectives.
These leaders think that everyone, including themselves, should be learning and growing
continuously. As a result, an engaged workforce is empowered to innovate and contribute to a
company's long-term success.
Finally, accepting the importance of failures forces us to reassess, reevaluate, and devise
new strategies for achieving our objectives. A failed business venture is a necessary element of
the pathway to success. You would have been less likely to succeed in the future if you didn't
have the experience and information obtained from this work. These prior experiences should
have given you confidence and eagerness about your future potential for achievement. Seeing
your failure as a part of the learning process and development is a big step to success.
33
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Appendices
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