FAR EASTERN UNIVERSITY Institute of Accounts, Business, and Finance Leadership and Decision-Making Thought Leadership Presentation Cuptain Events Mrs. Ciara Poyaoan Business Owner Dela Cruz, Charles Bryan C. Fandino, Jose Antonio H. Idea, Sofia Grace DP. Santiago, Malik Z. Santos, Klarence O. Section 1 November 18, 2021 Table of Contents A. Title Page ………………………………………………………………………………..i B. I. Overview ………………………………………………………………………………...3 II. Company Directory ………………………………………………………………….......4 III. Resume……………………………………………………………………………….......5 IV. Questionnaire Template………………………………………………………………….8 V. Transcript of the Interview……………………………………………………………....12 VI. Photo Documentation……………………………………………………………………16 VII. Individual Reflection Paper……………………………………………………………...18 VIII. Acknowledgement……………………………………………………………………….26 IX. References…………………………………………………………………………….....27 X. Appendices ● Appendix A: Approval Form…………………………………………………………....28 ● Appendix B: Letter for the Interviewee (Interview Appointment)................................................29 ● Appendix C: Letter for the Interviewee (Permission to Gather Details)..........................................30 2 OVERVIEW Name of Business: Cuptain Events Legal form of ownership: Cuptain Events is a sole proprietorship. It is basically owned by Mrs. Ciara Poyaoan, however, is also in partnership with her husband and her mom. Hence, it could also be considered as a family business. Form of business: Events Management (Event Planning and Organizing). Job position: Along with his wife, Mr. Julius Poyaoan is assigned as the head of the marketing department of Cuptain Events. Additionally, he is in-charge to work on client meetings, field works, business and financial estimations, and the one who coordinates in inviting prospect merchants. Vision and Mission: This part was not provided by the interviewee. Still, this will be answered in the last part of our interview that can be seen in the “transcript of interview” part. Additional information: The logo of Cuptain Events was inspired from a K-finger heart. Since they started the business during the valentines season of 2018. Moreover, 3 COMPANY DIRECTORY Address Cuptain Events – 1800 Marikina City, Philippines Contact Details Facebook: https://www.facebook.com/CuptainEvents/ Phone Number: 09171396970 Date of Virtual Interview November 7, 2021, at 3:10PM via Zoom Meeting 4 RESUME Julius Cesar D. Poyaoan #10 M. Roxas st. Vista Valley Executive Village Brgy. Sto. Nino Marikina City Contact No.: 0917-5220426 Email: juliuscesarpoyaoan@gmail.com Job Objective To obtain responsible and challenging tasks in a service oriented organization, to share valuable work ethics and ideas to colleagues and to apply all my knowledge and skills acquired from my work experience and chosen profession. Technical Skills ● Software: MS Office Suite, Windows Active Directory, Remote Desktop application, SCCM, Macromedia Flash 8, Adobe Flash, Adobe Photoshop ● Hardware: Hubs, Switches, Routers, AVAYA and Nortel IP phones, Desktop and laptop, Servers ● Networking: Ethernet, TCP/IP, LAN/WANs, FTP Educational Attainment Tertiary: University of the East Bachelor of Science in Information Technology 2007 – 2011 2219 C.M Recto Avenue, Sampaloc, Metro Manila Secondary: Jose Rizal University Year Graduated 2007 80 Shaw Blvd. Mandaluyong City 5 Personal Information Age : 29yrs. old Date of Birth : May 30, 1990 Place of Birth : Manila Gender : Male Height : 5”11’ Weight : 175 lbs. Religion : Roman Catholic Citizenship : Filipino Status : Married Seminars Attended ● Computer Students Society VB .NET Seminar 2010 ● “Career Seminar Series – Sutherland Global Services” on 15th and 16th of September, 2009 at Conference hall, University of the East Manila ● “COmputer ARChitecture - Lecture Series” on 5, 7, 12 and 14th of August, 2008 held at the C302 – CCSS bldg., University of the East Manila Work Experience Sitel Philippines Customer Service Representative, Aug 2011- Mar 2012 Inbound/Outbound collections agent (Clearwire/Pitney Bowes) Collects payments from the customers Site IT Engineer, April 2012 – March 2019 All around IT Engineer Supports foreign clients, Managers, Directors and up to VP level Computer, telephony, network, server, printer, hardware and software troubleshooting 6 HCL Technologies PH IT Engineer, March 2019 – Present Supports foreign clients, Managers, Directors and up to VP level Computer, telephony, network, server, printer, hardware and software troubleshooting Character References Ana Melissa Yambao ABS CBN – Star Magic Handler/Manager 0917-8572800 Arjay Solitario iQor – Operations Manager 0998-5983413 7 QUESTIONNAIRE TEMPLATE Question 1: ● How long have you been into this kind of business? __________. Is this your first time/second time/third time to venture into entrepreneurship? Question 2: ● Engaging in business entails a lot of investments in terms of money, time, and sacrifices. And despite all these investments, still many have failed in their business ventures. Based on your personal observation as a businessperson, is it a reality that not everyone is destined to be a successful entrepreneur? Question 3: ● As a businessperson, managing an events as a source of income would focus more on: ___ creativity and strategic thinking (planning and development of ideas) ___ financial skills (investment) ___ management skills (to continue one’s family business) ___ influence of friends or peers ___ to follow one’s passion or personal interest Note: You may choose 1 or you may rank the choices according to your preference. 8 Question 4: ● Entrepreneurship requires a variety of tasks in operating a business such as marketing, accounting, customer care and others. When you started your business Sir/Ma’am, which of the following pushed you to continue in the preparation of your business: _____ I have earned college degree in business or entrepreneurship _____ I have not earned college degree in business or entrepreneurship but attended business trainings and seminars _____ Others; kindly specify. Question 5: ● As a businessperson, what made you consider pursuing events management as your business, that usually requires investment of time, money, and creativity? ____ I am looking forward to expounding my detailed orientation skills and capability in events management. ____ To add to my work experience before I go through another business that will require much of my management skills and creative thinking. ____ Others; kindly specify. Question 6: ● How do you deal with inconsistency of your sales? Can you tell us what state of your business is in before the pandemic? On the other hand, would you share how the 9 nationwide lockdown affected your income, especially when events are prohibited during these times? Question 7: ● Regardless of the pandemic situation, my daily attitude in my business is still positive and proactive with my subordinates. ____ Agree ____ Disagree ____ Neutral Question 8: ● To what extent do you think your leadership can motivate your subordinates to work effectively and efficiently along with the pressures in organizing your business events? ___ As a business leader, I guide them whenever they need help. ___As a business leader, I go along with whatever they do if it will promote a healthy relationship within the workplace. ___ As a business leader, I am strict and most likely to show off an intimidating image to them. Question 9: ● Being an events’ organizer, how can you live out your leadership skills in managing your team and in promoting a sense of camaraderie within your employees while dealing with possible circumstances like, workplace conflicts and miscommunication. 10 ____ By staying professional in all ways. For instance, by staying calm and not causing others to panic. ____ A matter of understanding each other’s differences. For instance, no blaming for one’s mistake. ____ Others; kindly specify. Question 10: ● In our university, we have core values of Fortitude, Excellence or Uprightness, do you also have certain values that follow and observe in your business operation? _____ YES, I have, and these are: _____NO, I do not. But what is your guiding principle in business? 11 TRANSCRIPT OF THE INTERVIEW Note: Before we proceed with the proper interview, we asked the proponent for his permission to allow us to record the zoom meeting. Moreover, we assure him that his answers and the video will be protected by the Data Privacy Act. Note: In this part, we have interviewed the business partner and husband of Mrs. Ciara Poyaoan. Due to the conflict on her schedule, Mr. Julius Poyaoan was the proponent of the said interview. -Interviewer: How long have you been into this kind of business? Is this your first time/second time/third time to venture into entrepreneurship? Sir Julius: We actually started 2018, February. I think it's more than three years. Interviewer: Is this your first business or second business? Sir Julius: No, actually. Before we started this business, we’re one of those merchants who rented spaces in mall bazaars. So first we, back in 2014, we sold cookies or cookie cups and brownies. That’s our first business. Interviewer: Engaging in business entails a lot of investments in terms of money, time, and sacrifices. And despite all these investments, still many have failed in their business ventures. Based on your personal observation as a businessperson, is it a reality that not everyone is destined to be a successful entrepreneur? Sir Julius: Yes, I agree. ‘Cause you must be passionate about what you are doing. So meaning you have to be happy doing this business. ‘Cause business is not just about making money; you need to have strong will and take risks and help others. 12 Interviewer: As a businessperson, managing events as a source of income would focus more on? Kindly take note of this Sir, that you may choose one or you may rank the choices according to your preference. So here are the choices: first, creativity and strategic thinking (planning and development of ideas), second, financial skills (investment), third, management skills (to continue one’s family business), fourth, influence of friends or peers, and lastly, to follow one’s passion or personal interest. Sir Julius: I think there are a lot of factors, but, for the first one, creativity. ‘Cause when we make proposals to our clients, it comes with a presentation. As we need to show them how this event will happen. So, basically, we need them to imagine, we need them to think about what would be the outcome of this event. So, that’s one. Interviewer: Entrepreneurship requires a variety of tasks in operating a business such as marketing, accounting, customer care and others. When you started your business Sir/Ma’am, which of the following pushed you to continue in the preparation of your business? Do you have earned a college degree in business or entrepreneurship? Or, do you have not earned a college degree in business or entrepreneurship but attended business training and seminars? Or, do you have others; kindly specify. Sir Julius: Actually, we both have different career paths.So, I am an IT Engineer in Taguig, and my wife is a corporate head nurse. So, we both don’t have training or formal training about business. But, I think both of our parents…I think are the reasons why we entered this entrepreneurship or business. Because both of our parents ventured into different businesses. So, my dad was a chicken dealer before, so we sell dressed chicken meats to chinese restaurants in Binondo; schools like Saint Benilde, La Salle, and HardRock Cafe. While my wife’s parents were at the car dealership. So, they do buy and sell used and brand new cars. Interviewer: As a businessperson, what made you consider pursuing events management as your business, that usually requires investment of time, money, and creativity? Here are your options, Sir. First, you are looking forward to expounding your detailed orientation skills and capability in events management. Second, to add for your work experience before you go 13 through another business that will require much of my management skills and creative thinking. And the last option, others; kindly specify. Sir Julius: Okay, so I mentioned before that we joined food bazaars. We sold cookies and all. We got the idea wayback 2015, we asked ourselves what if we run our own bazaar. Then, we gather information on how to do it. We asked for more personnels and some organizers. And, we asked different merchants as well. Interviewer: How do you deal with inconsistency of your sales? Can you tell us what state your business is in before the pandemic? On the other hand, would you share how the nationwide lockdown affected your income, especially when events are prohibited during these times? Sir Julius: That’s a good question, Klarence. So, it's actually part of the business. ‘Cause it’s not always a win. So, during the pandemic, we held off our major events as we really needed to prevent huge financial loss. So, we focused more on our meat products that were sold online. Interviewer: Regardless of the pandemic situation, my daily attitude in my business is still positive and proactive with my subordinates. Here are your options to answer it: agree, disagree, or neutral? Sir Julius: I agree. ‘Cause you need to be optimistic in all situations, positive or negative. There’s also a bright side, so just need to look for that. Interviewer: To what extent do you think your leadership can motivate your subordinates to work effectively and efficiently along with the pressures in organizing your business events? You may only choose one answer: You as a business leader, you guide them whenever they need help; you as a business leader, you go along with whatever they do if it will promote a healthy relationship within the workplace. And lastly, as a business leader, I am strict and most likely to show off an intimidating image to them. 14 Sir Julius: That's a tough one. I think I’ll go with the first one. I guide them whenever they need help. ‘Cause for me, I always think about the welfare of our business partners or employees. But, I treat them as friends. But, I make sure that there is a boundary. So, they won’t take advantage of it. Interviewer: Being an events’ organizer, how can you live out your leadership skills in managing your team and in promoting a sense of camaraderie within your employees while dealing with possible circumstances like, workplace conflicts and miscommunication. Do you stay professional in all ways? For instance, by staying calm and not causing others to panic. Second, are you understanding? Especially with each other’s differences. For instance, you don’t blame others for their mistakes. Or, others; kindly specify. Sir Julius: I am actually both. I delegate the tasks, so I don’t handle everything. So, that is why we interview people before hiring because we need to know their strengths and weaknesses. Interviewer: In our university, we have core values of Fortitude, Excellence or Uprightness, do you also have certain values that follow and observe in your business operation? yes, I have, and these are: NO, I do not have. But what is your guiding principle in business? Sir Julius: Actually, no, we don’t have. But, I always tell them these. “Respect and Honesty” So we need everyone to be honest and we do respect everyone. 15 PHOTO DOCUMENTATION Figure 1. A post-interview picture of the group. Figure 2. A post-recording picture for the group’s final requirement. 16 Figure 3. Mr. Julius Cesar D. Poyaoan and their business (Cuptain Events). Figure 4. BALH 101 Post-final presentation picture with Professor Leonardo Cada. 17 INDIVIDUAL REFLECTION PAPER Dela Cruz, Charles Bryan C. (Section 1- BSBA Leadership and Human Capital Management) Mr. Poyaoan started their new business last February 2018. They were former merchants who rented spaces in mall bazaars and sold some sort of pastries way back in 2014. He agreed that it is a reality that not everyone is destined to be a successful entrepreneur. He stated, “You must be passionate about what you are doing. So, meaning, you have to be happy doing this business 'because business is not just about making money. You need to have a strong will and take risks too and help others.” When he was asked about managing an event as a source of income as a businessperson, he answered that we must focus more on creativity and strategic thinking. He added that when we propose to our client, it comes with a presentation. So, we need to show them how the event will happen and basically, we need them to imagine and to think what the outcome of that event would be. Mr. and Mrs. Poyaoan have different career paths and do not have any backgrounds and did not take up any formal training about business. The reason why they did push and enter this entrepreneurial career or business is because of their family backgrounds. Mr. Poyaoan’s father was a chicken dealer before and sold it to different Chinese restaurants, schools, and cafés while Mrs. Poyaoan’s parents were in a car dealership, so they do buy and sell cars. Mr. Poyaoan recalled their first business of selling cookies on food bazaars. In 2015, they asked themselves what if they run their own bazaar? Then, they need to gather information on how to do it, they ask some personnel, some organizers, and some merchants as well. He also shared on how to deal with inconsistency of their sales. And it is part of the business to have that kind of scenario because not all the time is a win-win situation. During the pandemic, they held major events and they needed to prevent the possibility of huge financial loss on their business. So, they focused more on their meat products that were sold online. On the statement “Regardless of the pandemic situation, my daily attitude in my business is still positive and proactive with my subordinates,” Mr. Poyaoan agreed. We need to be optimistic in all of the situations, positive or negative, there will always be a brighter side and we must always look for it. As a business leader, he will guide them whenever they need help. They always think about the welfare of their business partners and employees. He considers them as friends but he always makes sure that there will be a boundary with that so they won’t take advantage of it. 18 Being an events’ organizer, Mr. Poyaoan demonstrated his leadership skills in managing his team and in promoting a sense of camaraderie within his employees while dealing with possible circumstances by staying professional in all ways. For instance, by staying calm and not to cause others panic and with a matter of understanding each other’s differences. For instance, no blaming for one’s mistake. And lastly, Mr. Poyaoan honestly answered that they do not have their own core values within their business, but he said that honesty and respect is the most important for the whole team. 19 INDIVIDUAL REFLECTION PAPER Fandino, Jose Antonio H. (Section 1- BSBA Leadership and Human Capital Management) Earlier this afternoon, our group conducted an interview with Mr. Julius Poyaoan, owner of Cuptain Events. I was really amazed at Mr. Julius, because he told us about his personal background on how he and his wife started their business from being a merchant at a mall bazaar to becoming an owner of an Event Organizer. There were ten questions prepared by our group, each member was assigned two sets of questions each for Mr. Julius to answer from the beginning up to the end. But I will only pick four questions that I was personally amazed and learned on how Mr. Julius answered it all. The first question focuses on how long Mr. Julius has been doing his business and if it is his first time to venture into entrepreneurship? Mr. Julius answered “We actually started our business last 2018 of the month of February, actually this is not our first business. Our first business was we are merchants who rent mall spaces on bazaars. Our first business was a small food stall named cookie cups”. I was amazed that Mr. Julius was in the business industry for such a long time that he started from renting a slot in a mall to becoming an owner of an Events Organizer, it was quite inspirational since he and his wife didn’t give up immediately. The second question is Based on personal observation as a businessperson, is it a reality that not everyone is destined to be a successful entrepreneur? Mr. Julius answered “Yes I agree, because you must be passionate with what we are doing. Because business is not all about making money, you need to have strong will and take risks' '. About the second question I was very amazed by what Mr. Julius answered because business is a very risky job yet you need passion and strong will since you have chosen your own career. The fourth question is When you started your business Sir Julius, which of the following pushed you to continue in the preparation of your business? Mr. Julius answered “Actually I had a different career path. I was an IT Engineer, I don’t have formal training about business. The reason why we enter the entrepreneurship business is because both of my parents and my wife's parents ventured into the business world. My parents were chicken dealers before. We sell chicken meat to Chinese restaurants and Schools while my wife's parents do car dealerships”. 20 Like wow! I was really shocked that even if you don’t have a college degree in business, you can start a business from gaining experience and that reminds me that you can do anything in your life, just believe in yourself. And the final question that I think that struck to my mind is What kind of leadership can motivate your subordinates to work effectively and efficiently? Mr. Julius answered “ I guide them whenever they need help because for me I always think about the welfare of business partners or employees” It’s good that we treat our employees as a friend with some boundaries so there will be no taking of advantages. 21 INDIVIDUAL REFLECTION PAPER Idea, Sofia Grace DP. (Section 1- BSBA Leadership and Human Capital Management) “We all need people who will give us feedback. That’s how we improve.” It is indeed true that for us to grow, we need to hear some criticism from the people around us. These criticisms could be a constructive one that can really bring out the best in you or a destructive one that may teach you how to stay still despite the prevailing hardships you encounter. This line from the business leader, Bill Gates, could be related to our chosen proponent, Mr. Julius Poyaoan. In planning this paper, we started when it was about three days before the submission. It is due to the conflict within each other’s schedule as well as the fact that it is not easy to find someone who will easily permit you to set an interview with them, especially, this online set-up made it more hassle and busier. Meanwhile, we already found our first proponent. Unfortunately, by the time I asked him about it, the business was already down. This circumstance threatened us that we need to find a new one within the day to relate the business and accomplish our guide questions. Luckily, one of my group mates found a proponent who was nice and professional even when it comes to talking with us. That was something that lessened our stress because we’re already good for an interview. Moreover, we sent an appointment letter to the proponent. We thought that all things were good before we got to have our back-up plans. It was Sunday, November 7, when we knew that we still didn't have any details about the person. It was a challenge for me and my team because we’re worried about the deadline. However, I will always believe in the line that states, “Things work when you find a way.” Because the proponent answered right away and was sorry for his busy schedule these last days. With this, as the moderator of the group, I can’t deny that my team was cooperative and hands-on with the tasks given to them. Also, this activity taught me how to make use of my communication skills in a way wherein I will be talking with a professional in a business world. Also, it has come to my attention that I don’t really need to have a degree in Business Administration, because when I just know how to use my skills in managing and being an innovator, I can make a simple product to be a bigger one. 22 As I became interested in business after the said interview, I have read this line from a website. “Starting and growing a business requires a wide range of skills, from negotiation and decision-making ability to creative, analytical, and communication skills.” I can’t deny that all of these were present with Sir Julius. He has a very pleasing personality as well as his skills from being an IT Expert to an event businessman was indeed a good example for someone who has a creative mind set in managing and creating ideas. Also, I noticed that his communication skills were clear and engaging. “Passion, resourcefulness, willingness to improvise and listen to others and strong determination to succeed is what makes an entrepreneur successful. And this is what you have to keep in mind as well if you want to be a successful entrepreneur yourself.” This would be my concluding statement for my short personal plan. This was derived from a website that talks about the true meaning of a successful entrepreneur. As a starter in a business, always expect feedback as it will be the one to help me reach the peak in my future business. Sometimes, it is better to have another person’s insight rather than my own the whole time. To boot, I will keep in mind that, as a student taking up Business Administration, I should start exploring and engaging with certain factors that can help me grow a business with my definite and personal creative skills. 23 INDIVIDUAL REFLECTION PAPER Santiago, Malik Z. (Section 1- BSBA Leadership and Human Capital Management) Being part of the team really made me grateful. It gives me an idea on how they run, manage, and start their businesses. With the help of our group’s executed interview, the knowledge that I/we know about those business persons, on how they manage, apply and interact with their subordinates or workers and even on their customers. Despite all possible challenges and struggles that the leaders or managers might encounter in their respective businesses, they always have those instincts to be patient as much as possible so that they can still focus and manage to find solutions to their problems. Despite the circumstances that the business would possibly face, as a student or future manager I learned from the answer of our interviewee that not every business is lucky or destined to be popular in the market, especially those small businesses. In that, one thing that I learned is that according to the answer of our proponent, we need to be passionate in order for us to be satisfied and happy whatever we are doing. We all know business is a sacrifice we are not sure of the possible outcomes of the business. I learned that one of the very important aspects in managing a business is to be brave or have a courage, it is always the thinking of it is either you win and you lose, but in reality it is always a win-win situation, to the fact that even that your possible business would not click in the market, yes we can consider it as a casualty, but it is much more to be considered as a knowledge because of the experience that you have gained and learned from that. In the future that we plan another business you will consider those failures and errors that you did from the past. Do not be affected by failures because every success experienced failures, you cannot reach and taste the success without failures. I learned that becoming a great leader requires having enough courage and self confidence, and having a mindset that even failures won’t let your business down. As you run a business please do expect many challenges that may fall for it. You must be mentally and physically prepared for that because as you think more about failures it will happen because that is what you are always thinking and expecting but if you are always focused on what are the good things will happen then you assume that it will happen and you want that to happen. It is always in the mindset of the leader in order to properly guide the business and its subordinates. 24 INDIVIDUAL REFLECTION PAPER Santos, Klarence O. (Section 1- BSBA Leadership and Human Capital Management) This afternoon, my group mates and I conducted an interview with Mr. Julius Poyaoan via Zoom meeting. One of their businesses is Cuptain’s Event. It is to provide good events for the people themselves. The way he answered all our questions is thoroughly detailed about what happened before and what are the problems that they're facing. I know that this interview will help me to broaden my knowledge in business matters and in my future to be prepared for the possible challenges and we can also avoid what happened to them that will probably be faced in my future business. I heard from our interviewee that we must need to be “optimistic in all situations, positive or negative. There’s also a bright side, so we just need to look for that”. In this statement, it really changed my perspective because before, I had a business, and when there were conflicts, sometimes I did not know what to do and I just wanted to stop my owned business. To be honest, I had my own business before just because of my parents as well. They helped me to sell my products and be able to gain experience on how to handle a business. I realized that it is not easy to own a business because you need to be strong, and you must be passionate at all times. I learned that it is typical for all businesses to have different challenges, such as financial losses. I also realized that having a business is not always about money, but it is also about taking risks to be able to see if it will be successful or not, and it is also for our employees to be able to have their job and help them to earn money. He also said that to have a good relationship with our employees, we must be able to guide them or treat them equally, but we must have a boundary between them, so that it will allow them to learn to respect those in higher positions or those who deserve to be respected. I also learned from Mr. Poyaoan that in business, it is not always a win because I believe that failure will help us to learn, and it is part of becoming a successful person. And today, I have the confidence and inspiration again to build or to create my own business. To sum everything that has been stated above, the interview we conducted appealed not only to our research purposes but also to our personal knowledge. It can be connected in my course which is the Bachelor of Science in Business Administration Major in Leadership and Human Capital Management. And one of my possible errands is to become a great leader and since I am into business. 25 ACKNOWLEDGMENT In this time of pandemic, it is not easy to find someone who has the capability to permit one's interview, as the schedule can be complicated and hectic at the same time. However, when you really want something to work, you’ll always find a way. We may have thought that we couldn't pass this paper before the deadline due to the conflict in each other’s schedule. Still, we were granted an opportunity to fully execute this paper. We would like to express our sincerest appreciation to the following people who have upheld ourselves in the midst of this virtual interview. To our course adviser, Mr. Leonardo Cada, Jr., who presented adequate and essential knowledge in our discussion that guided the completeness of this study during the course of its execution for the final requirement. Alongside, he has been our constant guidance throughout the semester, as we delve into various topics about leadership and decision making. Apart from this, we also recognized the presence of Mr. Julius Poyaoan who was our proponent on our conducted interview. Alongwith, the permission of his wife, Mrs. Ciara Poyaoan, for us to consider their business, “Cuptain Events” as the subject of our paper. Also, the time given by Mr. Julius Poyaoan, was indeed a mark of him being a humble and kind professional despite his hectic schedule with their businesses. We would also like to acknowledge our hardworking parents, who continuously provide us a quality of education. As well as for how they encourage us to fully give our best in these online classes despite the personal struggles. To our beloved institution, Far Eastern University, for allowing us to excel and be a student who is academically competent and the ones who uphold moral values as a responsible citizen. Lastly, we glorify the totality of this paper to our Father Almighty, who amplify ourselves in the time of prevailing occurrences of distress and hardships; his guidance and providence was instilled in ourselves, as we aim to discover and learn all throughout the business process. 26 REFERENCES Johnson, J. (2020, January 7). 10 Bill Gates Quotes Every Business Owner Needs to Hear [Review of 10 Bill Gates Quotes Every Business Owner Needs to Hear]. CO; U.S. Chamber of Commerce. https://www.uschamber.com/co/start/strategy/bill-gates-business-quotes (2018, September 4). Do you Need a Degree To Start A Business? [Review of Do you Need a Degree To Start A Business?]. American InterContinental University; American InterContinental University. https://www.aiuniv.edu./degrees/business/articles/do-you-need-a-defree-to-start-a-business (2020). The Qualities That Define A Successful Entrepreneur [Review of The Qualities That Define A Successful Entrepreneur]. Groco; Greenstein, Rogoff, Olsen & Co. https://groco.com/readingroom/lead-successful-entrepreneur/ 27 APPENDICES Appendix A Approval Form Leadership and Decision-Making Approval Form Group Member Names: Section: 1 Date: November 4, 2021 Dela Cruz, Charles Bryan C. Fandino, Jose Antonio H. Idea, Sofia Grace DP. Santiago, Malik Z. Santos, Klarence O. Leader Name Position Organization/Business Ciara Marie Poyaoan Owner Cuptain’s Events Submitted by: Klarence Santos Approved by: (SGD) Prof. Leonardo F. Cada, Jr. 28 Appendix B Letter for the Interviewee (Interview Appointment) Dear Mrs., Poyaoan: I am a student enrolled in Institute of Accounts, Business, and Finance (IABF), Bachelor of Science in Business Administration Major in Leadership and Human Capital Management at Far Eastern University-Manila. I received your name from Klarence Santos, who was a friend of Mr. Julius Poyaoan, and we would be most grateful if we could meet with you. We would like to interview you via zoom meeting and we hope that you are available on any of these following dates: November 6 or November 7. Moreover, we have prepared a total of 10 questions to ask, and it will probably take 30 minutes of your time. We will surely appreciate your consideration of our request. On behalf of our team, Klarence Santos will be the contact person whom you can reach to when you have any clarification about this matter. Thank you so much and we are looking forward to meeting with you. Sincerely, Sofia Grace Idea 09062588719 ms.sofiagidea@gmail.com 29 Appendix C Letter for the Interviewee (Permission to Gather Details) Dear Mrs., Poyaoan: I am writing this letter to ask permission if you will be able to give us further details about your business. As a business administration student, I would be very interested in knowing more of your business along with its history, background, and your motivations. With this, there is an attached set of questions within the document that would fully require your kind response as you share the details for each question. We assure that your answers will be used for the requirement purposes. Moreover, it would be a big help for our group as we delve into your business as our chosen subject for our Leadership and Decision Making Course Finals Requirement. On behalf of our team, Klarence Santos will be the contact person whom you can reach to when you have any clarification about this matter. Thank you so much and we are looking forward to meeting with you. Sincerely, Sofia Grace DP. Idea 09062588719 ms.sofiagidea@gmail.com 30