Section: MGT1101 SEC9
Date of Submission: November 15, 2021
LEADERSHIP AND DECISION-MAKING
Thought Leadership Presentation
Sparadise Wellness Hub
Ms. Lois Montemayor
Owner
Members of Management Group 5
Landong, Kathleen
Obsum, Patricia
Pangilinan, Charles
Relucio, Josine
Reobaldez, Azenette
Viray Klyde
TABLE OF CONTENTS
Title Page
Table of Contents
Thought Leadership
I.
Introduction
•
Overview/Name of the Business
•
Company Address and Contact Details
•
Date of Virtual or Online Interview
•
Resume of the Person Interviewed
•
Questionnaire Template
•
Transcript of the Interview
•
Photo Documentation
•
Individual Reflection Paper/Personal Plan
II.
Conclusion
III.
References
IV.
Appendix/Appendices
I.
Introduction
Leadership is the ability to influence and guide an individual or group of individuals,
supporters, or other members of an organization (Pratt, 2017). The leader is the one who
controls the business' goals and principles, as well as makes a decision based on their
judgments that benefit the employees in the long term. It includes professional knowledge,
skills, and experiences that can inspire other people. Thinking about the welfare of others
and must be an effective leader to achieve its vision or goals. The paper explains leadership
and its characteristics of the leader view on leadership which might be reflected in their
leadership style.
Overview/Name of the Business
The Sparadise Wellness Hub is a Sole Proprietorship. Our handpicked leader was the COO
(Chief Operating Officer) and the aesthetician of the business. The business has three branches
that was located in Tondo, Sta. Cruz Manila, and Quezon City. According to the owner, she has
been managing the business for almost 8 months. In addition, the business has no mission and
vision; the logo is also indicated:
Company Address and Contact Details
This section indicates the location and contact details of the 3 branches of the business
Name of the business: Sparadise Wellness Hub Company
1st Branch: Sparadise Wellness Hub Tondo
Address: 633 B. Vicente Del Fiero St. Gagalangin Tondo
2nd Branch: Sparadise Wellness Hub Sta. Cruz Manila
Address: Unit 102 Herrera Building, Herrera St. corner Makata St. Sta. Cruz Manila
3rd Branch: Sparadise Wellness Hub Quezon City
Address: 1st floor Reylilia Building, Commonwealth Ave. corner Mercury St. Fairview Quezon
City
Contact Number: 0919-004-2174/0919-000-9264
Email Address: sparadisewellnesshub@gmail.com
In addition, the business can also be reached through their Facebook Page.
Date of Virtual or Online Interview
Last November 8, 2021, the group held an online interview through Zoom Meeting that
began at 6:30 p.m. and ended at 7:05 p.m. The interviewee scheduled a time when she was
available to conduct the interview. In addition, we permitted the interviewee not to open her
camera since it was her request, and we asked the interviewee to open her camera for photo
documentation before we ended the meeting.
Resume of the Person Interviewed
This section will indicate the role, responsibility, and competency skills of the leader. The
owner of the Sparadise Wellness Hub is a 19-year-old college student in PLM, and she is the
one who manages their business.
1
The role of the leader in the business was the Chief Operating Officer and the Aesthetician
2
The responsibility that was mentioned by the leader are the following:
•
Implementing Business Plan
•
Marketing Strategies
•
Establishing the Company Policies
•
Overseeing day-to-day operation of the company
•
Performs skin care and other aesthetic procedures
3. Competency Skills of the leader
•
Emotional Intelligence
•
Inclusiveness
•
People Management
•
Industry Expertise
Questionnaire Template
The following are the questions asked to the interviewee:
1. How long have you been managing your business or organization?
2. How can you differentiate a leader from a boss?
3. Do you consider yourself as an effective leader?
4. What is your leadership style?
-
A. Democratic Leadership Style – wherein you are supportive, or you give importance
of suggestions and plans of your employees/members
-
B. Authoritarian – you are focusing on the results, and you make your own decisions
-
C. Coaching Leadership Style – wherein you motivate your members, and you share
values to your subordinates to help them grow and improve
5. What are your standards of a good leader?
6. Are there benefits of being a leader? Can you cite some based on your experiences?
7. As a leader, what are your struggles?
8. How does your leadership performance affect your team or business?
9. What advice can you share to those who are starting-up a business?
10. Based on your knowledge and experiences, is managing a business a work or passion?
Transcript of the Interview
Date: November 8, 2021
START (time): 6:30 PM
First Part
Landong: Good evening! We are students of Bachelor of Science in Accountancy from Far
Eastern University. We would like to thank your participation which includes your willingness
to share your knowledge and experiences with us. With the limitations of taking note of all the
sharing that you will provide, the interview will be recorded for the purpose of transcription.
Rest assured that the information that will be gathered will remain confidential.
And before we proceed to the questions, we would like you to tell us about yourself first and a
short background about your business. Also, how is your business going during a pandemic?
Interviewee: Hello, so short things about myself, you know me as Montemayor, 19 years old. I
live in Tondo, and I am also first year college student at PLM (Pamantasan Lungsod ng
Maynila). For months, I have been working as the Chief Operating Officer and Medical
Aesthetician in our business. So, I am the one who oversees the day-to-day operations in the
business, and I am the one who hands on in some facials, gluta, something like that. The short
background about the business, the reason why we are here in this business because my mother
used to love spa and facial, so she thought of putting up a business on her own.
What we are doing in this pandemic is of course everything is difficult to survive now especially
we offered services so we can only allow 50% capacity. It is a bit difficult because we have to
sustain the needs of the employees. We also based on the IATF Protocols on when we can
operate the business.
Landong: Thank you so much for the information. So now let us start with the first question.
(Question 1)
Interviewer: Hi I am Patricia Obsum, and my questions are first, how long have you been
managing your business or organization?
Interviewee: I have been managing our business for I think 8 months now since we are having
our first year this November 14.
(Question 2)
Interviewer: Next question, how can you differentiate a leader from a boss?
Interviewee: I think the leader is the one who leads the followers to do their respective jobs, of
course, it will start with the leader. Then I think the boss is the owner of the business, but I think
you can be a boss and a leader at the same time.
(Question 3)
Interviewer: Hello, I’m Klyde Viray and the first question is do you consider yourself an
effective leader?
Interviewee: Well, most of the time, I consider myself as an effective leader but there is an
instance where I feel I am not an effective leader especially when there are conflicts. I think it
is part of the process of managing the business that you sometimes feel you are lacking as a
leader.
(Question 4)
Interviewer: Next question, what is your leadership style? There are three leadership styles:
Democratic, Authoritarian, and Coaching leadership style. Democratic Leadership Style wherein you are supportive, or you give importance to the suggestions and plans of your
employees/members. Authoritarian - you are focusing on the results, and you make your own
decisions. And Coaching Leadership Style - wherein you motivate your members, and you share
values to your subordinates to help them grow and improve.
Interviewee: I think I belong to democratic leadership styles because I’m asking their
suggestions if this set-up is fine with them or if everything will be fine when we do these things.
I also ask their suggestions before I make a decision.
(Question 5)
Interviewer: Hello! I am Charles B. Pangilinan, so for my question for you what are your
standards of a good leader?
Interviewee: I think before becoming a good leader you need to be a good person first. To be an
effective one you have to be authoritative, you must be also well-respected to be followed by
your staffs.
(Question 6)
Interviewer: For my next question, what are the benefits of being a leader? Can you cite some
based on your experiences?
Interviewee: I think the benefits of being a good leader is that it is good that your staffs are
looking up to you. You are the one to be asked first for suggestions and decision making.
(Question 7)
Interviewer: So, hello! I am Josine Relucio and here are my questions. So, what are your
struggles as a leader?
Interviewee: For me, the main struggle is the handling of employees because of course they have
demands and expectations. So, sometimes if you can’t address those things, they have something
to feedback. They are also having struggles in the workplace due to their differences, that’s why
I need also to guide them on how to work professionally. Another struggle is that most of my
employees are way older than me; so sometimes they can’t avoid thinking on following me
because they are older than me, they tend to think that they are right because they are older but
I always make sure to show them that I have potential skills to do those things.
(Question 8)
Interviewer: How does your leadership performance affect your team or business?
Interviewee: Actually, the main problem of our business is that it affects our services if I’m not
okay as a Leader. It is because, of course, sometimes our employees have a misunderstanding
in their work so they’re not communicating with each other. So if I don't guide them well, they
will not work hand in hand so it affects what they are doing or it affects their work.
(Question 9)
Interviewer: Hi, I’m Azenette Reobaldez and this is the last two questions, what advice can you
give/share to those who are starting up a business?
Interviewee: Just continue doing it. Whatever you want or you are passionate about, just push
through it, because at first, it might be hard but that is where you will see who is really there to
support you. And sometimes, it happens that the persons who are close to you will not show any
support at all. So, all you need to do is to strive hard, harder. Sales decrease is also possible in
some situations, like what happened with most of the business during the pandemic, but the key
is just sportsmanship. Always believe that it (business) will be just
Fine.
(Question 10)
Interviewer: Lastly, based on your knowledge and experiences, is managing a business a work
or a passion?
Interviewee: I think it is both a work and a passion. Work, since you are expecting an income.
And at the same time, it is a passion because your business will not be successful if you are not
passionate about your work.
END (time): 7:05 PM
Photo Documentation
Individual Reflection Paper/Personal Plan
Kathleen M. Landong
Being a leader is not only a responsibility, but also a commitment. You need to do
everything and anything that would benefit your team/members. However, it is not only the
work or business that we, as leaders need to value, but also the staff members. You need to help
and be helpful, work or not work related. Aside from this, you also need to be determined, handson, hardworking, considerate, and kind. While conducting the interview, I was really all-ears on
what the leader was sharing - about her wisdom and experiences, wherein you can also get new
information on how to become a leader and the why's and how’s when working or running a
business.
In addition, during the interview, I realized that you really need to be an effective leader
to achieve the goals or vision of your team or business and to look for angles on how to improve
it. As a COO and Aesthetician in their business, I was amazed because aside from her duties in
their business, she is still a student. It is a big responsibility, and it is not easy to help run a
business at his age. I also realized that it is not really easy to be a leader especially because you
will think and take care not only about yourself, but also the benefit of your staff and clients.
Furthermore, it is also given that it is not easy to start and run a business because there will be
some circumstances (e.g., decrease of sales, pandemic). But what really rooted in my mind is
that you need to fight no matter what. Continue doing what you love to do and if it makes you
happy. Think about the welfare of the others and not only yourself. Be mindful and open with
other's suggestions for improvements and be understanding.
Patricia Louise D. Obsum
The leadership experience has given me the ability to think of innovative ways to lead a
group. It allows me to demonstrate my skills and knowledge by leading a group. Focusing on a
goal is something that a team must do to have a good outcome. This experience has allowed me
to identify the type of leadership I possess and how we manage issues. Having some challenging
decisions, establishing a vision, identifying attainable objectives, and giving followers with
information and skills they need to meet those goals are all part of leadership (Pratt, 2017).
Despite the time, set-up, barriers, and other factors, we were able to complete the
activity. I was looking forward to interviewing someone who runs a business because I'm
intrigued about how she manages things, especially in this situation. I agree with her response
regarding the type of leadership since I also consider other people's suggestions and ideas.
Srivastava (2021) stated that democratic leadership involves individuals in making decisions of
how they will guide. I saw the benefits of teamwork, effective communication, and engagement
for the entire group.
To summarize, leaders have a significant part in the development and maintenance of
the objectives of an organization. I was able to determine areas where I needed to improve as a
result of the experience. I agree with the interviewee that running a business requires patience.
I realized that being a leader is never simple since you must resolve every problem that arises
in the business. I'm aware of what I need to address and manage in similar circumstances.
Charles B. Pangilinan
Always doing what is right and ethical makes a true leader. It is very important to have
these thinking to influence others and improve the organization.
I learned that I must always seek for the right things in every aspect of my life especially
in organizing and giving decision to a group or organization. According to Leigh (2016), to do
what is right is to find it to the heart of ethical leadership. As a student, I think learning from
this concept and applying it by doing our academic task can help us to be a good leader in the
future as the famous saying said that leaders are not born but made. I was also a member and
organizer of some of the youth organization in our community and I can say that every member
has different personalities and traits, and I am having a hard time to address those differences
due to lack of ideas on how to approach and deal with it.
Thankfully, I learned that there are different leadership style and I mostly use a coaching
leadership style. According to Wilson (n.d), coaching method is an effective way to an
organization especially to those who are lacking encouragement and having unproductiveness.
Doing and applying this leadership style helps me to engage to others especially on sharing
ideas, information, and thoughts because it enables us to be expressive without any intimidation
or discrimination.
At this moment, I realize that to be an effective leader is always choosing the right thing
to generate a productive and ethical output that helps every people in the organization.
Josine Relucio
Why Leadership is important? Well, Leadership is important because basically,
Leadership is moving the world. Without leadership, I think the world will be in absolute chaos
or will be a mess. That’s why leadership is important to study.
Studying Leadership will help us increase our productivity, improve our skills and
abilities, be innovative, and so many more. As a student, learning leadership helped me to
discover skills that I didn’t know that I can do. It also helped me to have compassion for other
people. Because having compassion for the people that you are working with makes the work a
lot easier than not having compassion. Also, in order to finish the task or work easily, we need
to be cooperative and understanding. Especially when we are talking with our co-workers or
even classmates. Because having good communication is what makes our work good and
presentable.
To summarize all up, studying leadership is important to every individual to help them
discover their skills and also to help them learn about leadership. To learn the dos and don’ts of
being a leader for their future careers.
Azenette Reobaldez
Leadership helps me to develop my personality as a student and as a person, it boosts
my confidence and leadership helps me to become more knowledgeable in doing difficult things
especially when leading a group. As I experienced being a leader, one of the satisfying moments
as a leader was achieving the goals it is not only the achievement of the leader but also the entire
organization/group. Leadership is the art of motivating a group of people to act toward achieving
a common goal. In a business setting, this can mean directing workers and colleagues with a
strategy to meet the company's needs (Ward, 2020).
Despite of the pandemic, my group were able to complete the activity with the help of
technologies and online communication. At first, I was scared because I am not sure if my group
will be able to do all the tasks, this experience helps us to be more creative and productive to
fully complete this activity everyone shared their thoughts and ideas. As the acting leader of the
group, I am happy to have a groupmate that are accommodating and responsible to the tasks
given to them specially we all work together. In addition, interviewing someone who was a
leader of a business it is my pleasure to experience this kind of opportunity wherein I am able
have better understanding and gain new learnings. According to our interviewee, her leadership
style was democratic wherein she supports the plans and suggestions of her employees, and with
that as a student that is the leadership style I want because I have this saying without their help
you cannot grow faster.
In conclusion, I therefore conclude that every person has its own leadership style and
differences on leading. With this activity, I was able to be more confident in leading and before
becoming a leader I must be a good follower. Lastly, this kind of activity gave me insights and
new perspective that can help me to become a better leader, being a leader is not easy and not
every leader seeks just to have power to give tasks to its subordinates but being a leader that has
passion can achieve all of the set goals with the help of his/her employees/members.
Klyde Emmanuel V. Viray
The lesson that I’ve learned so far from this subject or from this course is that in order
to become a great leader you must learn all of the things that will help you improve or to achieve
in becoming not just a great leader but to become a successful and influential leader that will
make your members or coworkers inspired to become just like you. According to Michael Page
a great leader should know how to share their vision, led by example, demonstrate integrity,
communicate effectively, has the privilege to make hard decisions, recognize success, power
others, and lastly is to motivate and inspire others.
Based on our interview, we interview a person who is the same age as us and ask them
in this age how can you become a great and successful leader just like you, and her answers
opened up my mind and gave me inspiration and motivation on how to become a great leader.
She also told us how she manages her business, even though it is hard she still manages her
business the right way and leads her members into success.
The lesson that I’ve learned in this activity is that being a great leader does depend on
your age because even though you are young or old you can still be a great leader. I hope one
day that if I ever have a business on my own, I will lead them like how she led her members in
order for her business to become successful. I also learned that it is up for us to decide whether
we become the leader or the follower because if you don’t have any confidence in yourself for
sure you’re going to be the follower but if you always believe in yourself and you bring out the
best in you and for others there’s no doubt that they will follow you and you’ll become their
leader one day.
To sum it all up, there’s always a challenge to become the things that you want the most.
If you want to become a great leader you must first clear all the obstacles or hindrances to
become a great leader. According to “Center of Creative Leadership '' there are 6 challenges to
become a leader and these are: Honing Effectiveness, inspiring others, Developing Employees,
Leading A Team, Guiding Change and Managing Stakeholders. I will use these challenges to
help me become a great and successful leader. Before I end my paper the last thing that I’ve
learned that inspires me to become a great leader is because of this quote that I’ve read that says
“True leaders always practice the 3R’s Respect for Self, Respect for Others, and Responsibility
for all their actions.
Conclusion
The ability of an individual to effectively lead a specific community has a significant
impact on the success of a group; in this context, the leadership style of the group's handpicked
leader, the Chief Operating Officer (COO) and the Medical Aesthetician of a Spa Business
"Sparadise Wellness Hub", Ms. Lois Justine A. Montemayor, was interviewed via Zoom
meeting using interview guide questions to assess whether her chosen leadership style and
approach was beneficial or not to her business.
During the interview, the respondent shared her insights on how to effectively manage
the business particularly in terms of engaging with her employees that helps the growth of their
business. Ms. Montemayor, like us, is a college student; and her zeal for achieving her life
objectives has profoundly inspired us, proving that age isn't a barrier to becoming a great leader
and pursuing one's aspirations.
Using a democratic leadership style, one of her ways of being a leader is to actively
interact with them when a decision has to be made. Of course, according to our respondent,
being a leader is not an easy task since it entails a lot of challenges, particularly in terms of
managing their business. One of them is that, because she is much younger than her staff,
majority of them would refuse to hear her decisions. In her role as COO, she would constantly
guarantee that her team believes she is capable of leading them.
As a result of Ms. Montemayor’s passion to operating their business as the Chief
Operating Officer of the Sparadise Wellness Hub, they currently operate their business in three
(3) branches that is located in Tondo Manila, Sta. Cruz Manila, and in Commonwealth Quezon
City. As a group, we can therefore conclude from the conducted interview that as a leader,
developing an effective and passionate leadership approach to your business will benefit the
growth and success of one’s business.
ACKNOWLEDGEMENT
First and foremost, we thank our God the Almighty for his blessing to successfully
complete our final requirement in our subject, Leadership and Decision-Making.
We would like to express our special thanks of gratitude to Ms. Lois Montemayor the
owner of the Sparadise Wellness Hub, for sharing us the information of the business and for the
support she gave to us to fully complete our final requirement. This requirement would have not
been completed without her participation and willingness to share her knowledge of leadership
and being a leader.
We would like to extend our gratitude to Professor Leonardo Cada jr. for the guidance
and support all throughout this activity.
Lastly, a big thanks to this group who gave the efforts and hard work of each and
everyone.
References:
•
Michael P (2017). 8 must have qualities of an effective leader.
https://www.michaelpage.com.ph/advice/management-advice/leadership/8-must-havequalities-effective-leader
•
Center For Creative Leadership (2015). The top 6 Leadership Challenges around the
world. https://www.ccl.org/articles/leading-effectively-articles/top-6-leadershipchallenges/
•
Pratt, M. K. (2017). What is leadership? SearchCIO.
https://searchcio.techtarget.com/definition/leadership
•
Srivastava, Y. (2021). Democratic leadership style: How to make it work as a team.
BetterUp. https://www.betterup.com/blog/democratic-leadership-style-pros-consexamples-and-how-to-make-it-work
•
Leigh, A. (2016). What does “Doing what’s right” really mean? Ethical Leadership from
Andrew Leigh. https://www.ethical-leadership.co.uk/whats-right-really-mean/
•
Wilson, G. (n.d.). What are coaching styles and how do they work? SuccessFactory.
https://www.thesuccessfactory.co.uk/blog/coaching-styles-and-how-they-work
•
Ward, S. (2020). What is leadership? The balance
https://www.thebalancesmb.com/leadership-definition-2948275
small
business.
Appendix/Appendices:
2 COPY OF RRL FOR INDIVIDUAL REFLECTION PAPER
•
Pratt, M. K. (2017). What is leadership? SearchCIO.
https://searchcio.techtarget.com/definition/leadership
•
Srivastava, Y. (2021). Democratic leadership style: How to make it work as a team.
BetterUp. https://www.betterup.com/blog/democratic-leadership-style-pros-consexamples-and-how-to-make-it-work