Final Requirement Paper for Leadership and Decision Making: Interviewing a franchise owner. Submitted by: Buban, Shon Adrian Cajayon, Ron Matthew Dumandan, Eldren Ian Fullido, Lester James Medina, John Marc Mendigorin, Vince MGT1101 - Leadership and Decision Making Table of Contents Overview /Name of the Business: Aficionado Germany Perfume and Takoyatea by Joel Cruz Business Owner: Mr. Ramon Nonito Barraquias Type of Ownership: Franchisee Company Address and Contact Details Listed below are the company address and contact details of our interviewee: Telephone Number: +63 928 521 9756 Franchise Owner of 3 stores: Super8 Cogeo: 2nd floor, CMVC Plaza, Gate 2 Cogeo Village Antipolo City, Lansangang Marikina-Infanta, Antipolo, Lalawigan ng Rizal – Franchise Puregold Taguig: Gen. Luna Street, corner Col P Cruz, Taguig, 1634 Metro Manila - Franchise Date of Virtual or Online Interview The actual interview was conducted on November 11, 2021 during 2:30pm in the afternoon. Our group and the interviewee ensured that the Data Privacy Act of 2012 was implemented during the whole interview session. Republic Act No. 10173, otherwise known as the Data Privacy Act is a law that seeks to protect all forms of information, be it private, personal, or sensitive. It is meant to cover both natural and juridical persons involved in the processing of personal information. Resume of Person Interviewed Mr. Ramon Nonito Barraquias is a successful entrepreneur. The way he gives leadership to his employees is very professional. The way he handles payment of rents, renewal of license, and buying of goods outstanding. Before entering the franchising world he studied culinary at Tante Marie cordon bleu of culinary, Surrey, United Kingdom. After that, he went to the Philippines and started franchising businesses and the rest is history. Questionnaire Template 1. How many years have you been working on your business? 2. How were the services and qualities of the business been affected during these difficult situations? 3. As a franchise owner, how do you define success? 4. As a franchise owner, how can you sustain your business growth? 5. How do you manage your employees? 6. What do you look for during hiring a potential employee? 7. Based on your perspective, what do you think are the qualities lacking among today’s leaders? 8. 9. Throughout your journey, what are the memorable lessons you have realized? With these lessons and experiences, what advice would you give to someone who is trying to start a franchise? 10. In this time of hardship, what are your current goals? Transcript of the Interview 1. How many years have you been working on your business? “8 years starting from 2021.” 2. How were the services and qualities of the business been affected during these difficult situations? “Very difficult when it comes to logistics, the delivery of goods is difficult due to the restrictions and the documents of drivers. The delivery of goods is slowing down, actually, it depends if the goods are essential but since he has a food franchise it is very hard for it to gain profit. 3. As a franchise owner, how do you define success? “He said that in franchising you must not acquire only one franchise, you must have multiple franchises. For him, to define success in the franchising world one must invest in buying multiple franchises year by year.” 4. As a franchise owner, how can you sustain your business growth? “As he said, in maintaining the business growth you must not stick to one franchise. Always aim for not only one franchise but multiple. Always check the business licenses and have time to check sales every time. His experience is that he started from one business and as it sustains itself from paying also the bills of the franchise. 5. How do you manage your employees? “Mr. Barraquias said that as a leader you must be firm and compassionate to the needs of your employees.” 6. What do you look for during hiring a potential employee? “Mr. Barraquias tends to look at the education of the employee. But for him, a high school graduate is fine, as long as the potential employee has determination, drive, and is capable of being trustworthy.” 7. Based on your perspective, what do you think are the qualities lacking among today’s leaders? “He stated that among today’s leaders, he doesn't think that they are lacking in some qualities because he believed that if you can sustain a big business like that, you are well skilled in that line of industry.” 8. Throughout your journey, what are the memorable lessons you have realized? “ Mr Barraquais said that the most memorable lesson that he realized is that you have to foresee the future.” 9. With these lessons and experiences, what advice would you give to someone who is trying to start a franchise? “He stated that we should first humble ourselves, start small, and focus on one goal only.” 10. In this time of hardship, what are your current goals? “In this time of pandemic, his current goals are to save for the future and to build up again his franchises” 1. Photo Documentation 2. Video Interview Link: https://drive.google.com/drive/folders/1TT_kwtp_ZNwDtY0_5_LrQmkFcqYn4AqO Individual Reflection Paper/Personal Plan Most of the group members learned a lot throughout the interview. The interviewee answered the questions with such poise and professionalism. We tackled a lot about business, especially franchising. Mr. Barraquias gave tips and advice about starting a franchise and how to start a business. We gained a lot from this experience since a successful businessman or franchise owner was in front of our screen for 30 minutes. In that short amount of time, we learned a lot. Lastly, we want to thank Mr. Barraquias for giving us some of his time to do this interview. Acknowledgment On behalf of our group ‘’Clique,’’ we thank Mr. Ramon Barraquias for his cooperation during the interview. The completion of this interview could not have been made possible without the participation and assistance of Mr. Ramon Barraquias. His contributions are sincerely appreciated and gratefully acknowledged. We cannot express enough thanks to Sir Ramon Barraquias for the continued support and knowledge that he bestowed upon us. References Osborne, S., & Hammoud, M. (2017). Effective Employee Engagement in the Workplace. Volume 16, Issue 1, Pages 50–67 ©Walden University, LLC, Minneapolis, MN. Retrieved from: https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=1239&context=ijamt Sharma, P., Leung, T.Y., & Davcik, N. (2020) Managing uncertainty during a global pandemic: An international business perspective. Journal of Business Research. Vol 116(pp.188192). Retrieved from: https://doi.org/10.1016/j.jbusres.2020.05.026 Appendix/Appendices 1. LDM Approval Form 2. RRL Effective Employee Engagement in Workplace -https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=1239&context=ijamt Managing uncertainty during a global pandemic: An international business perspective https://doi.org/10.1016/j.jbusres.2020.05.026
