Insert your company’s name or logo.
Customer Satisfaction
Customer Satisfaction Process
Issue customer
Contract completion
Customer
completes
survey
survey
YES
Survey returns are
Data analysis
analyzed and
satisfaction level
determined
Determine
Objectives
satisfaction trends
against objectives
Report data and
trends at
management review
http://www.iso-9001-checklist.co.uk
Key customer
satisfaction survey
NO
Conduct verbal survey
during follow-up telephone